Google photo QA: Video still processing

Question: Video still processing

File not supported , video still processing 😞

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Question: My photos does not show long time help me

My photos does not show long time please help me

When i was copied imaje phone storage To sd Card. All imaje are copied but coming to 267 photos .the last played content no longer exist and the next piece content Will be automatically played for you. Showing this.

Answer:

This is the problem

Answer:

Hi,

I appreciate the screenshots.

Sorry, but I can't help you with that issue. I think the problem could be caused by various factors.

Have a nice day

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Question: My SD card still isn't showing up in my phone nor is it allowing me to make it my internal storage

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Question: Impossible to copy full sized images directly to clipboard?

This might seem like a stupid question at first, but hear me out. I'm trying to open a photo on Goog…

This might seem like a stupid question at first, but hear me out. I'm trying to open a photo on Google Photos website, and copy it to my computer's clipboard (right click -> copy image). The reason I want to do this is because I just want to quickly open the photo in Gimp, do some simple editing, then copy it to Inkscape, where it'll be part of a bigger image. The problem is that the image that is pasted is very low res, it seems that what is copied is only the lower-resolution version that appears on screen. So... My question is: Is there really no way of copying the full-sized image instead of downloading it? I have to do this with quite a lot of images, and downloading each one, and then open each one separately is not an optimal solution. Thank you!

Answer:

Hi Paulo,

Thanks for posting in the Google Photos Help Community.

Unfortunately, there isn't any way to copy full sized images directly to clipboard. The only option right now is to either download or use the "Save as" option. However, we really appreciate leaving feedback for the development team as this is a best way to see new features and changes rolled out in future versions of Google Photos. If there are any other improvements or ideas you've about Google Photos, you can always leave them under Help & Feedback and they will reach the developers directly:

Open the Google Photos app on a mobile device or go to photos.google.com using a computer.
At the top left, touch or click the menu icon > Help & Feedback.
Touch or click Feedback. You can tell us things like:

What you like or dislike about the app.
Things that are confusing or don't work.

Also, it helps us understand your feedback if you check the box to include screenshots and logs.

Regards,

Sonya

Answer:

This is a standard function that is missing from Google Drive. I don't understand why we must jump through so many hoops to do something so basic.

Answer:

Hi Paulo,

Thanks for posting in the Google Photos Help Community.

Open the Google Photos app on a mobile device or go to photos.google.com using a computer.
At the top left, touch or click the menu icon > Help & Feedback.
Touch or click Feedback. You can tell us things like:

What you like or dislike about the app.
Things that are confusing or don't work.

Also, it helps us understand your feedback if you check the box to include screenshots and logs.

Regards,

Sonya

Answer:

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Question: How do I delete my Google Photos account?

I downloaded this app to share photos from a trip with a friend. At the time it forced me to sync al…

I downloaded this app to share photos from a trip with a friend. At the time it forced me to sync all my photos, which I did not want to do, and now I am getting alerts that I've run out of storage and will stop receiving emails, etc.

How can I just delete my Photos account and all its data without deleting the photos from my iPhone?

Answer:

Hi, Justin Gonzalez 2173

Welcome to Google Photos Community Support Forum & thanks for your query.

The Google Photos service is available with every account. You can't disconnect that.

Nevertheless, you can stop using the service through these steps.

To entirely delete the photos stored on the cloud, please follow these steps .

First, turn off backup & sync.
Next, uninstall or disable the Google Photos app on your phone.
Next, open the link https://photos.google.com through any browser on your phone. Log into your Google account if the browser asks you to do so.
After that, go on deleting the pics one by one. You can speed up this step if you do so through a desktop PC. There, you can select multiple pics through the combination of the Shift + Mouse key.
Once you have deleted all the pics, empty the trash bin also.

However, if the collection is sizable, you may not see the intermediate stop of storing the pics in the Trash.

Once done, please block the webpage https://photos.google.com within all browsers available on your phone & desktop PC so that you do not visit that site again accidentally.

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Question: Photos that you delete always stored on the googleusercontent website?

Edit: the Google Photos stored on googleusercontent website was deleted after a few hours. But delet…

Edit: the Google Photos stored on googleusercontent website was deleted after a few hours. But deleted YouTube profile picture on the ggpht still not deleted.

I was testing how this delete function works, so I opened the image I was going to delete in a new tab (a googleusercontent website link), then I deleted the photo, then I also deleted it from trash folder. But the original image on the googleusercontent still stays after reloading the page - is this temporary or permanent?

The same for YouTube profile picture, before deleting the profile picture I opened the image link on new tab (it was like a ggpht something like website), I removed my YouTube profile picture then saved or published the changes. But the original profile picture was still visible on that ggpht link after reloading the page - is this temporary or permanent?

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Question: Google photos recovery

I need Google photos recovery its very important

Shizu, Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

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Question: How to I stop the captions from appearing ony video

I do not want the captions to show up ony bideos

Hi, Ginny Schneider

Welcome to Google Photos Community Support Forum & thanks for your query.

Google Photos doesn't support captions or subtitles.

Possibly, you have turned on "Live caption" through the accessibility menu on your phone.

Once you make that off, the captions will stop.

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Question: How do I restore my photos if they aren't in the trash and they were on my old phone?

My iPhone harddrive broke and I had my back up and sync on google photos but all of my google photos…

My iPhone harddrive broke and I had my back up and sync on google photos but all of my google photos disappeared when I had to wipe my phone because I was trying to turn it on at the Apple store. The only photos I have are the ones I had on my icloud.

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Question: Photos not showing up on my PC

When I log into Google Photos on my iPhone all of my photos are stored there but when I log into Goo…

When I log into Google Photos on my iPhone all of my photos are stored there but when I log into Google Photos on my PC there are photos that have not been backed up. iPhone sync is on.

Answer:

That's quite possible with iPhones hélas.

But hard to guess the reason - some funny Apple format perhaps.

The app shows what you have on iPhone - not what you have in cloud like the website is doing.

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Question: Looking for older lost pics

Not sure all of the years I have missing

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Question: Automatic Sync & Backup not working with Hotspot WLAN

The Google Photo app on my Chromebox (Android app inside Chrome OS) makes a difference between a "re…

The Google Photo app on my Chromebox (Android app inside Chrome OS) makes a difference between a "real" WLAN (router) and a WLAN provided via my phone hotspot.

Only in the first case Google Photos "Automatic Sync & Backup works.

It looks like Google Photo "sees" the mobile data behind the hotspot WLAN and prevents using it.

Is there a way to avoid this?

Can I "disguise" the hotspot WLAN from my phone as a "real" (router type) WLAN?

The Chromebox has no GSM/LTE/mobile data modem, so taking care of its own mobile date can be no issue...

————————————————————————————————————————

Asus Chromebox Celeron(R) CPU 3865U @ 1.80GHz

Chorme OS Version 93.0.4577.22 (Offizieller Build) beta (64-Bit)

Google Photo Android App 5-53-0-....

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Question: HALF REMEMBER A USERNAME BUT FORGOT PASSWORD TO GMAIL ACCOUNT WITH 10+ GOOGLE PHOTOS BACKED UP

my mum's Samsung phone had to reset. And she lost everything on it lost it all photos were backed up…

my mum's Samsung phone had to reset. And she lost everything on it lost it all photos were backed up on photos but she never went on the app and doesn't know how it works. She doesn't have any Google accounts only I do. Last year in lockdown I kept making a ton so me and my friends can open random group instagram accounts and have funny usernames so I had a lot of Gmail accounts but I logged out half of them. And she remembers that the pfp of the account on photos was a teal green T and I immediately knew what account it was it's this Tedbaker__@gmail.com account one of the half I logged out of but here's the thing there's numbers where those underscores are but I don't know what numbers they are and I don't know the password and I don't know the recovery email this is all too difficult. I need help must have some fancy electronic filing cabinet (or one of those robots) that can say every single Google account that has been on this device if you can just give me a list and you'll see that on the Ted Baker account the only device that account was ever logged on to was this huawei and my mum's Samsung

Answer:

Such chaos can't be analysed - sorry.

No Google here - just very poor volunteers with one account - since years.

And no Instagram or whatever.

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Question: Burst Photos Turned Into a Movie Refuses to Delete

I have a strange issue. I took a series of over 200 burst photos on my Pixel 2 XL. I wanted to turn …

I have a strange issue. I took a series of over 200 burst photos on my Pixel 2 XL. I wanted to turn them into an animated GIF. On the 2XL, I went into assistant and clicked "movie" and made two movies in the burst photos. Those movies ended up storing inside the photo burst, not as separate files. Everything then backed up. After having no success making animated GIFs (and not realizing the movie was not it), I went to try to delete everything as these are photos I did not want stored permanently on the web, phone, etc. Nothing happened when I tried to delete the bursts as a whole. After attempting to delete, everything was still present (both on Android and web), but with no thumbnails. I was then able to go to delete again and everything deleted successfully off of my phone. However, on the web interface, the burst photos were all still there (no thumbnails) and went I went to delete, I got a "can't delete" error.

I could archive the bursts, but everytime I move from archive back to the album (or album back to the archive), everything reappears on my phone. Again, I can delete fine on my phone, but the bursts appeared on the web and told me "can't delete." I was able to delete all the photos one by one on the web just fine and empty the trash, but when I get to the movies, I'm told there's two files left. When I try to delete them I get the "can't delete" error. Same thing still happens when I go back to the Android app: when I move the movies from archive back to album (or album back on to archive), they reappear on my phone and delete there fine. But on the web app, no matter what I do, I keep getting a "can't delete" error.

The identifier icon at the top right is a corrupted mishmash of the movie icon and burst icon. When I open the thumbnail, I see a 2 second movie that plays just fine. I really would like to be able to delete these photos permanently and get them off the web and not have them reappear on my phone, but no matter what I do, I can't. I've tried deleting on multiple computers, in incognito mode, in multiple browsers. I deleted and reinstalled photos on my phone. What it looks like is that something corrupted got backed up and refuses to delete. Any and all help would be appreciated! Thanks!

Answer:

Hello Christopher,

Welcome to the Google Photos Help Community.

To assist you better, could you please confirm if when you delete the burst photos, are you still able to see the thumbnails of those burst photos? Also, could you please let me know what browser are you using? Could you please try and check if you see the same issue on different computer or different browser?

Also, it would be great if you can share a screenshot of the issue/error you're experiencing for me to assist you better. Please ensure you mask any personal and/or account information in the screenshot that you'll share.

Keep me posted.

Best,

Sonya

Answer:

Sonya,

Thank you for getting back to me.

When I deleted the burst photos, the photos were gone. The only thing that won't delete are the movies that Photos attempted to make from the burst photos when I tried to make an animation. I'm using Chrome on all platforms but I've also tried Safari on OS X to delete. The issue persists no matter the platform or browser. I've attached screenshots that hopefully are useful though I've blocked out all the photos themselves.

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Question: I updated my google photos and now my pictures of my dog are messed up i cant even see his face.ive

I updated google photos and now my pictures are all messed up I cant even see my dogs face for 8 yea…

I updated google photos and now my pictures are all messed up I cant even see my dogs face for 8 years my dogs pictures were good pictures.im crying I had my dog 18 years and cant take more pictures he died 4 years ago.can you restore the pictures back to good

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Question: Missing pictures

I am missing photos from all the way back to 2012. I haven't done any deleting or desynchronization.…

I am missing photos from all the way back to 2012. I haven't done any deleting or desynchronization. I don't know what to do to even try to get them back.

Answer:

Hi Stephanie,

I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage platforms you use (e.g. Dropbox, OneDrive, Samsung, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

Hi Lynn,

In the Google Photos app I suggest that you look for the draft photo book by tapping the shopping bag icon at the top left of the screen. Or you can look for it here https://photos.google.com/photobooks

Good luck or come back and be more clear.

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Question: I want to know how to delete duplicate photos in my google photos.

I'm trying to remove the duplicate photos

Google photos automatically detect and prevent duplicate backup. In the event that the metadata of duplicate photos is the same, it will not be uploaded.

Unfortunately, there is no feature to scan & detect existing duplicated photos.

You will have to remove them manually

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Question: I ordered a 16 x 20 canvas and need to know the weight of the item

I'm ordering command hooks for the canvas's I ordered from google photos. They are 16 x 20 and I can…

Hi Neal,

I recommend that you reach out to Google for more information as this help page explains under "Report a damaged canvas print" https://support.google.com/photos/answer/9463659?co=GENIE.Platform%3DAndroid&oco=1 Or use this contact form https://support.google.com/photos/gethelp

If you subscribe to Google One there are additional contact options here https://one.google.com/support

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Backing up my album

One of the folders from my device don't show up on the 'device folders' on google photo's.. but all …

One of the folders from my device don't show up on the 'device folders' on google photo's.. but all the content from that folder appear under a folder named 'camera' on google photo's which isn't the name it's saved as on my gallery,so my question is if I back up the 'camera' folder on Google photos which contains all the content from my folder will my things really be backed up?

Follow up question is why does that one specific folder not appear on 'device folders' yet it appears under a different name?

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Question: Deleted and emptied trash photos keep coming back.

I keep deleting about 20 + photos and even empty trash each time and they all keep coming back. This…

I keep deleting about 20 + photos and even empty trash each time and they all keep coming back. This has been happening for a year. I keep sending feedback about it too.

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Question: I need to retrieve stolen photos and videos to my phone in December last year a Samsung phone stole photos and videos from my phone I want them back

To find my videos and photos also find out who hacked my phone

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Question: Move photos to gallery

I want to move some of my pictures from photos to my gallery. How can I do this?

Hi, Susan Miller 4830

Welcome to Google Photos Community Support Forum & thanks for your query.

You will have to download those pics individually. Regrettably, on the phone, there is no option to download the pics in bulk.

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Question: WhatsApp data are not backing up with Google Photos automatically, it's required to do it manually.

From so long any data from WhatsApp folder is not backing up with Google Photos, as it's also unavai…

From so long any data from WhatsApp folder is not backing up with Google Photos, as it's also unavailable in Images shortcut folders on homepage. Images can only be navigate through 'Internal Storage > WhatsApp > Media' because of this Google Photos can't backup my WhatsApp data automatically and I'm required to back these up manually and individually. Kindly resolve this issue asap as it results in much loss in my data.

Thankfully.

Answer:

Hi Majeed

As forum volunteers at the Files by Google forum, we might assist you with your query but the experts on the Google Photos Help Community may provide you more specialised assistance.

To help you connect with the experts, I am moving this post to the Google Photos Community.

Thanks for stopping by!

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Question: How do I move photos from my motoZ phone to my computer?

I have my phone cabled to my PC....now what?

Hi, Steve Root 6244

Welcome to Google Photos Community Support Forum & thanks for your query.

The easiest way to transfer the photos from the phone to a PC is by connecting through the USB port.

Once done, select the option of "Data transfer" out of the ones offered by the pop-up message that flashes the moment you connect your phone to the PC.

Nevertheless, if you have freed up space on your phone, you can do so through Google Photos using the following options.

You can download photos by accessing the link https://photos.google.com through any browser on your PC. Select multiple pics through the combination of shift key + mouse & tap the three dots to see the download option.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments on your hard disk.

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Question: Turning off 360 on pano shots already taken

Once a pano shot is taken and I want to share it, how do I turn off the 360 function?

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Question: How do I transfer the contents in my Google photos to my Samsung gallery

I want to transfer everything I have in my Google photos to my Samsung gallery I just got this Samsung phone and downloaded my Google account from my other phone to this one and I want to transfer everything in my Google photos to my Samsung gallery but don't know how

Answer:

Hi, Walter Disharoon

Welcome to Google Photos Community Support Forum & thanks for your query.

To bring back the pics to your phone's gallery either, you can download photos one by one.

Regrettably, there is no option to do so on a batch of photos.

Alternatively, you can install the Google One app. There is a one time option to restore up to two hundred most recent photos to the device.

However, that will not restore the local folder structure.

There is no requirement to join Google One. The option is available to everyone.

However, the method may not be helpful to recover something when the count is more than two hundred.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/.

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.

That will bring everything to your phone.

Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera.

Answer:

This all can be done indeed if you are very clever, but there is no need for doing that, because the Google Photos is a better gallery then Samsung has.

First pinch two finger together on the Photos-page to get a better overview per day or per month.

Secondly: learn to make thematic albums because these also can be viewed as a slideshow and can be shared and more over: they will survive your phone (albums on Samsung not).

Etc. etc. with a lot of helpinfo available about many additional functions.

And you may need an old photo for your social media incidentily, you simply can download that one from Google. In meantime the Camera-album in the Samsung Gallery will get filled with new shoots which also can be viewed in the Google-app and can be coped to Google for safety and for sharing.

Best

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Question: How do I turn off Facebook Camera, Microphone, and video? Accidental agreement.

Turn off accidental agreement to Facebook Camera, Microphone, and Video while I was searching for lo…

Turn off accidental agreement to Facebook Camera, Microphone, and Video while I was searching for lost photos. All of a sudden I saw myself live on my own phone and I don't want that. Everything. I have tried is not turning the agreement off....but I don't see myself on my phone anymore. How can I be SURE that it's off?

Answer:

Hi Sean Russo 9215,

I'm sorry but as this is a forum just for answering questions about Google Photos we're unable to answer your question. You'd be better off finding a Facebook forum as they'll be able to give you a better answer than we can.

Good luck.

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Question: Dual-audio video

I downloaded a dual-audio video (a Hindi-dubbed American movie). When I play the movie it plays in H…

I downloaded a dual-audio video (a Hindi-dubbed American movie). When I play the movie it plays in Hindi. I can't find a way to switch between the audio. On a desktop computer, I'd right-click on the playing video to manipulate it. But on my Android phone, I don't see anything enabling this function. Please, how do I change between the audio of a dual-audio video on an Android phone?

Answer:

Hi, Eugene Amoako

Welcome to Google Photos Community Support Forum & thanks for your query.

Google Photos is for storing, enjoying and sharing personal memories. Google Photos not intended to store or serve media such as photos or videos that aren't personal.

What you are looking for playing a video that was made commercially & dubbed in multiple languages.
You will have to look for some proprietary video player to do so.

Answer:

Hi, Eugene Amoako

Welcome to Google Photos Community Support Forum & thanks for your query.

Google Photos is for storing, enjoying and sharing personal memories. Google Photos not intended to store or serve media such as photos or videos that aren't personal.

What you are looking for playing a video that was made commercially & dubbed in multiple languages.
You will have to look for some proprietary video player to do so.

Answer:

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Question: Phone not allowing me to use my 2TB Google drive storage O paid for

Trying to use phone camera but it says out of space although it shows I have 2TB of unused storage

Hi Jacqueline, thanks for posting.

It sounds like you have run out of space locally on you're phone. If your phone does not have the space to store a picture, it may not permit you to take one.

Check out Google Photos "Free up Space" as a potential solution. Going through this process will ensure your pictures are backed up to Google Photos and then remove them from your device.

You can also download the "Google Files" app from the Play Store. This app is handy to display available space on your device and give recommendations for how to free up space locally.

I hope this helps, please let us know if you continue to encounter problems.

Answer:

Thank you so much for straightening this out for me. I am now understanding this and don't know why I could not find it during my search. I appreciate your prompt support

Answer:

Hi Jacqueline, thanks for posting.

It sounds like you have run out of space locally on you're phone. If your phone does not have the space to store a picture, it may not permit you to take one.

Check out Google Photos "Free up Space" as a potential solution. Going through this process will ensure your pictures are backed up to Google Photos and then remove them from your device.

You can also download the "Google Files" app from the Play Store. This app is handy to display available space on your device and give recommendations for how to free up space locally.

I hope this helps, please let us know if you continue to encounter problems.

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Question: accidentally by mistake deleted files from trash for forever but want file back hope google keep In

accidentally by mistake deleted files from trash for forever but want file back hope google keeping …

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

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Question: Missing Photos

My phone was factory reset by accident. I've logged back into my google account. Only one photo was …

My phone was factory reset by accident. I've logged back into my google account. Only one photo was recovered from last Thursday & then nothing newer than photos from 2019. Where are the rest of my photos?

Answer:

Hi April,

I'm sorry for the memories and the data you lost.

Before resetting the phone did you log into your account on the https://photos.google.com website to check whether all the photos were there?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

No. My daughter accidentally reset my phone so I did not check my account. I just think it's strange that only one photo was recovered afterwards. How/why would only one photo have been backed up?

Answer:

There are unfortunatly no clues on what may have gone wrong. The most likely explanation is nearly all the photos weren't uploaded online, so the factory reset wiped the only copies on the device.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi April,

I'm sorry for the memories and the data you lost.

Before resetting the phone did you log into your account on the https://photos.google.com website to check whether all the photos were there?

Be aware that deleting in the Google app means deleting your local files primarily and if backup is ON, you also will delete their copies in cloud

So if you only want to clean-up old files files from your phones (say everything before this year :-), you need to use another app like Google Files.

Always check before if your cloud looks complete via photos.google.com in the Chrome-app.

Best

Answer:

I was clicking on the free-up space option in the Photos app. Presumably, my photos are backed up online and merely removing the file on my phone. But I have never seen the request to modify files before.

Answer:

That kind of misleading warnings did become normal and very irritating since the upgrade to Android-11.

The additional and correct warning after starting free-up space should have been:

"Are you sure that most of your local files will get deleted now permanently?"

Google is a bad student and hard to educate hélas.

Since years.

Sorry

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Question: I accidentally permanently deleted some screenshots I want not knowing that they would leave gallery

I accidentally permanently deleted some screenshots at the start of this month and I really wanted t…

I accidentally permanently deleted some screenshots at the start of this month and I really wanted to keep them. I didn't know they would be deleted from my gallery too. The device the photos are from is not broken on now and I don't know if I'll ever be able to get them back. I am so sad about this. I tried to get them back with Recovery software and that made my phone break even more. I am really really sad about this. I managed to get a lot of my data from the broken device back but I still want my pictures back. Please help me. I am extremely sad about this...

Answer:

Hi, Vanessa Sealy

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

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Question: Delete download

Gone to downloads and can't see an icon to delete the old ones

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Question: Will photos still be on Google if I remove SD card

Can I remove photos from SD card and still have them backed up with photos

Hello Mandy,

Welcome to the Google Photos Help Community.

No, deleting photos from your phone or memory card doesn't delete them from the Google photos if the photos are completely synced/backed up on the Google Photos.

Let me know if this helps.

Best,

Sonya

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Question: Short videos taking way too long to backup

Videos of just 1 minute are taking over 30 minutes to backup to my account and videos with such shor…

Videos of just 1 minute are taking over 30 minutes to backup to my account and videos with such short time shouldn't be taking that long to backup to my account

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Question: Dates and location s wrong

Photos being saved on the wrong dates

If it are your own camera-photos, then it would be a serious bug.

But if they come from social media, it is normal because that is garbage.

Please check straight at Google on photos.google.com in the Chrome-app.

And then come back to report.

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Question: Can i move my photos to gallery?

Trying to move my photos to gallery

Hi, Priya Jha 8001

Welcome to Google Photos Community Support Forum & thanks for your query.

To bring back the pics to your phone's gallery either, you can download photos one by one.

Regrettably, there is no option to do so on a batch of photos.

Alternatively, you can install the Google One app. There is a one time option to restore up to two hundred most recent photos to the device.

However, that will not restore the local folder structure.

There is no requirement to join Google One. The option is available to everyone.

However, the method may not be helpful to recover something when the count is more than two hundred.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/.

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.

That will bring everything to your phone.

Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera.

Answer:

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Google photo QA

Thursday, March 31, 2022

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