Google photo QA: Restore my deleted videos

Question: Restore my deleted videos

Restore my deleted videos

Hello Omar Chaudhry 5691,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

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Question: How do I rotate the picture

Need to rotate a picture

Hello Daniel Reagan,

Adjust, crop, or rotate a photo

On your Android device, open the Google Photos app .
Open the photo you want to edit.
Tap Edit .
- To add or adjust a filter, tap Photo filters . Tap to apply a filter, tap again to adjust.
- To manually change lighting, color, or add effects, tap Edit . For more options, tap the Down arrow
- To crop or rotate, tap Crop & rotate . To crop the photo, tap and drag the edges.
Tip: While you edit, touch and hold the photo to compare your edits to the original.
At the top right, tap Save.

Your edits will be applied to the photo, but you can undo them at any time.

If your photos are not backed up, edits will be saved as a separate photo.

Let me know how it goes.

Thanks.

Answer:

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Question: Ki hoyeche google photo a

Remove

Hi, Nesha Das

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is not clear.

Can you please add some more details and screenshots to explain your problem?
That will help in understanding your requirements.

Answer:

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Question: locked folder

My locked folder photos get disappeared , please help me

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How can I get my permanent deleted photos

I have deleted my photos in anger, but I realize to get them back, but they are permanent deleted , …

Hello shashank sinha,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

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Question: Het lukt me niet mij foto's mij imac in google foto's te krijgen. Het aantal foto's dat google fot vindt bij het synchronisren neemt steed maar toe (meer dan 150.000 terwijl er 40.000 in mijn imac photo- bilbliotheek zitten

backing and syncing never ends

Het lukt me niet mij foto's mij imac in google foto's te krijgen. Het aantal foto's dat google fot vindt bij het synchronisren neemt steed maar toe (meer dan 150.000 terwijl er 40.000 in mijn imac photo- bilbliotheek zitten

Answer:

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Question: payment method doesn't hve mobile billing methd anymre.l alredy purchased games by the same method.

I am trying to subscribe google photos 100 gb plan through mobile billing method. But it shows the o…

I am trying to subscribe google photos 100 gb plan through mobile billing method. But it shows the option is unavailable. I was already a subscriber but couldn't pay this month's fee. Now I'm trying to do it again. Also I can still purchase other games through the same method in google play store. Only not Google photos.

Answer:

@Bilal Apple TV,

Welcome to the Google Photos Community,

Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team

Please try Get support and ask a Google Expert - Computer - Google One Help

If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp

If you step through the options at you will see help articles.

If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.

Regards,

Peter

Answer:

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Question: I don't see a way to "import from Drive". I'd like to migrate images from Drive to Photos. Any tips?

The instructions on Google Photos suggest that there is an option to import images from Drive, but I…

The instructions on Google Photos suggest that there is an option to import images from Drive, but I do not see this. See attached screenshot.

Any advice? Thanks.

Answer:

Hello Ryan,

Welcome to the Google Photos Community.

I assume you are using a business or education account, upload from Drive is only available to personal accounts.

Sorry,

Peter

Answer:

Further information, and we can't ask why.

Click here - Add photos & videos from Google Drive to Google Photos

Pasted from the help article

==================

Before you get started

The photo must be larger than 256 pixels.
The file type must be .jpg, .gif, .webp, .tiff, or .raw.
If you use a Google Account through work or school, you’ll have to download from Google Drive and re-upload to Google Photos.

==================

See Photos Resources - Upload photos to Google Photos - Click here

Answer:

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Question: Can I download photos that are not on my device..I mean not one by one but together all of them.

I think there is no option in Google photos for that

See Download from Google Photos to (mobile) device

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Question: Location under the date missing on pixel 5 - and Showcase thumbnails take forever to appear

The location widget next to or underneath the date as you can see in my photo, The location that say…

The location widget next to or underneath the date as you can see in my photo, The location that says "uxbridge" and "farnborough" - I use this all the time, as sometimes I don't want to go to the map to explore, this works absolutely fine on my Pixel 5

But on my Pixel 5 I get the white space but I don't get the locations appear at all, yes I've tried clearing the cache and clearing the app storage but I cannot get this to work.

Why does something that works on my Pixel 2 not work on my Pixel 5 - that "latest" handset

I have given Google photos access to location and that has not fix the problem.

Does anyone else know how to fix this as it's really annoying a feature I had on my old phone I can't get on my new phone

The larger thumbnails at the top don't load on my pixel five for about three minutes where is they load immediately on my pixel 2

Why is the Pixel 2 so much better than the Pixel 5???

Answer:

Google pixel support were useless they got me to clear the cache, check for updates, put my phone in safe mode and then wanted me to factory reset it what a waste of time

Pixel Support is the most horrible support I've ever encountered if you don't follow the checklists they don't wanna help actually fix anything, They assume everything is a hardware fault and they blame your phone not working for shipping knocking it around, what a load of……..meh

None of what Google Support told me to do helped with my problem

Getting 24 x 7 pixel support is useless as they never fix your issues, I think I will be going to Apple iPhones as they just work with Google apps better than pixels

Answer:

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Question: Sir ma apni photo ko move karta sama delete hoge vo kasa aya ge

Sir ma gmail pa phot dak raha tha to vo move kar ta same dekte hoge vo kasa aya ge

Hi, Dikshant Saini

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is not clear.

Can you please add some more details and screenshots to explain your problem?
That will help in understanding your requirements.

Answer:

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Question: I am simply trying to convert a video from .webm to mp4. Any suggestions on easiest methods?

I am trying to change a video file type from .webm to an mp4. Any help is appreciated.

Google is your friend...

See: File Converters

Answer:

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Question: How can i see a full screen image on my phone, without the unnecessary written choices superimposed.

I'm trying to view my photos before any editing or adjusting, without all the cues, prompts, images …

I'm trying to view my photos before any editing or adjusting, without all the cues, prompts, images and directions, superimposed over my phone's screen and photos.

How can I choose what to do, when I can't see what I've got?

Answer:

Hi, Ronald Bynes

Welcome to Google Photos Community Support Forum & thanks for your query.

To see the photo without any superimposed symbols, tap that once & then all the prompts will vanish.

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Question: Since from few months photos are not loading....... Recently i updated the app .

I updated the app nd connected with wifi also but no results.. find

Hi, Kannayya Yadav

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.

Once you confirm the photos are visible, then please revert.

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Question: Add time to video stories?

Trying to slow down the speed of frame changes in a story from pictutes e.g. from 06 seconds to 18 s…

Hi, Happyclicker99

Welcome to Google Photos Community Support Forum & thanks for your query.

I guess you used the option "Animation" to create your story.

Instead, please use the option "Movie". In that, you can choose the time for which a frame will remain visible.

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Question: How do i find a photo album someone sent to me? I have Android, he has iphone.

He has made an album and he hit the share/send button to me. Not able to locate them on my phone

Christine, assuming your friend is using Google Photos and shared with you a Google Photos album, you should find it in your Google Photos app under the Sharing section. You should see "Sharing" at the bottom of your screen - at the right. If not there, maybe he just sent you a link in an email.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

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Question: Why this video is not downloadable

This video isn't available in the download I'm tried to download the video but nothing happened

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Question: I have NO SOUND with text messages

Do not know how to get sound through text messages

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Question: I cant label my pictures

I'm trying to label my pictures in groups

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Question: Some device folders missing

Empty folders or folders with non-compatible files are not shown under Pictures on device.

PS: albums in some gallery are no folders.

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Question: New Phone (samsung galaxy) google Photo won't load my photos. Stuck at "getting your photos" 48 hour

New Phone, installed google photos. Can't see my photos. It's stuck at "getting your photos" for 48 …

New Phone, installed google photos. Can't see my photos. It's stuck at "getting your photos" for 48 hours. If I visit the Web page my photos gets loaded instantly.

I've tried to reinstall and clear cache and also leave to Phone "loading New photos" for an hour. Nothing helps.

On my iPhone everything worked for 5 years, this is a disappointment.

Answer:

The difference is that when you started 5 years agoo, you started with nothing. But now the fresh app has to load a bulk of thumbnails and apparently you have some limiting factor somewhere.

See https://support.google.com/photos/search?q=getting+your+photos

No Google here.

Answer:

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Question: There are folders, downloads and pictures i can't see

I am trying to open folders and downloads. It says my phone does not support that function

@Julia

Open the Google Photos app and go to its Library page at the bottom. Then you will see these folders under Pictures on device if they contain an image and then you should be able to open them individually.

And then????

PS: don't delete pictures that belong to some app like Whatsapp.

Answer:

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Question: Make attached photos smaller

Not needed: just select, tap Share and choose the M at the bottom - then you will be asked to downsize to 1600px. That is still good quality for normal prints, but Google strips all metadata and that can be uncomfortable for the receiver.

Better then to send them as a link: then they can download them from your cloud in the quality they have on photos.google.com

Best

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Question: Grampa sleeping with grandson leaning on shoulder, Nana snaps pic ,3 face image of dead wife at his

I took photo of husband,but instead of her head,it shows remarkable resemblance of drowned deceased …

I took photo of husband,but instead of her head,it shows remarkable resemblance of drowned deceased first love,son's mother,lying across his head,3 face image of what seems to be her in a warped state,no bugs,nor editing, job at cropped to make sure of what I'm seeing,turn photo and see the faces,not my husband's head

Answer:

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Question: Screen shots to a friend

Send a screenshot to a friend

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Question: Video Sharing

Me and my friend have a shared album. We're both able to upload and view the photos and the main ima…

Me and my friend have a shared album. We're both able to upload and view the photos and the main image of a video, but when we try to watch each other's videos they will not play. It says, "Can't play video". How do we fix this?

Answer:

Hi Savannah,

can the original owners of the videos play them on their own devices before adding them to the shared album?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

We are having the same problem, and the answer is Yes, the person who took the video can play it in Google Photos but no one that the video is shared with can play it. They up load videos all the time, and they play just fine. Today there were six short (30sec to 1m30sec) videos uploaded, with several pictures, five of the six videos will not play.

Answer:

Same issue here. I've been uploading short clips to the same album all year with no problem and yesterday several of the clips would not play for anybody except me. Very frustrated.

Answer:

Same here. I can't find a pattern. Some short videos shared with me won't play and some longer videos shared with me won't play. Please help with a fix! Error states: "can't play video". The videos show up grey in the shared album. They play fine from album on original owner's device.

Answer:

I have shared a video with my landlord of a burst radiator leaking profusely...the video is no longer there...how do I find it or get it back?...

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Question: I bought 100 GB besides free space of 15 GB. But it doesn't show 115 GB. It shows just 100 GB

Space issue

Apparently you should read that as an extension to 100 GB (or more) and if you stop paying, your workspace shrinks to 15 GB for free again.

But I fully agree - it does not feel well :-)

That's Google :-(

Answer:

That is how it works. It takes the 15GB that is free and "tops it off" to 100GB.

It doesn't add an additional 100GB to the 15GB that is free.

Answer:

I have to say, the offer of buying 100GB extra is deceiving. I also understood I was buying 100 GB on top the preexisting 15GB. Totally deceiving!!!!. How can you sleep at night?

Answer:

No Google here, so complain via the feedback option under your profile circle.

We can do no more.

Answer:

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Question: Can i send a batch of pictures to a friend

I would like to send an album with 50 pictures and a couple of short videos to a friend. Looking for…

Hi Lucy,

>>> I would like to send an album with 50 pictures and a couple of short videos to a friend. Looking for a way ...sending a Link? To where?

The most straightforward way is probably to put everything you want to share in an Album, and then share the link for the album to your friend. (Note: adding images to an album does not increase your storage usage).

https://support.google.com/photos/answer/6131416/share-photos-amp-videos-android?co=GENIE.Platform%3DAndroid&oco=1 (Excerpt):

Create a shared album

On your mobile device, open the Google Photos app .
Sign in to your Google Account.
At the bottom, tap Photos.
Select photos or videos for the album.
At the top, tap .
Tap Shared album.
Enter an album title.
When the album is complete, tap Share.
Select who to share your album with.

Important:

You can share directly to anyone with a Google Account if they're in your contacts or by search using their email address or phone number. For everyone else, you can create a link to share.
When you share a link to your album, anyone with the link can view and add to the album or photos. Learn how shared album controls give your photos more privacy.
If you share an album that automatically adds photos of face groups, anyone with access to the album can view photos as they're added.

.....

Manage your conversations and albums

On your mobile device, open the Google Photos app .
At the bottom, tap Sharing .
You can access your shared albums and sharing activity, like comments and recently added photos. New sharing activity will be in bold.

If you don’t find what you want, tap Show more.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Hi Lucy,

>>> I would like to send an album with 50 pictures and a couple of short videos to a friend. Looking for a way ...sending a Link? To where?

https://support.google.com/photos/answer/6131416/share-photos-amp-videos-android?co=GENIE.Platform%3DAndroid&oco=1 (Excerpt):

Create a shared album

On your mobile device, open the Google Photos app .
Sign in to your Google Account.
At the bottom, tap Photos.
Select photos or videos for the album.
At the top, tap .
Tap Shared album.
Enter an album title.
When the album is complete, tap Share.
Select who to share your album with.

Important:

You can share directly to anyone with a Google Account if they're in your contacts or by search using their email address or phone number. For everyone else, you can create a link to share.
When you share a link to your album, anyone with the link can view and add to the album or photos. Learn how shared album controls give your photos more privacy.
If you share an album that automatically adds photos of face groups, anyone with access to the album can view photos as they're added.

.....

Manage your conversations and albums

On your mobile device, open the Google Photos app .
At the bottom, tap Sharing .
You can access your shared albums and sharing activity, like comments and recently added photos. New sharing activity will be in bold.

If you don’t find what you want, tap Show more.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Need to buy additional storage in Workspace Account I don't manage.

Hi - I am trying to buy additional storage in Google Photos. The email I use to login is a family cr…

Hi - I am trying to buy additional storage in Google Photos. The email I use to login is a family created Workspace address. When I try to purchase storage it says "Sign in with your personal account. You're currently signed in to your Workspace Account".

Is there any way around this? My Dad is likely the admin for the account is he isn't very tech savy so getting him alter anything is difficult.
Many thanks!

Answer:

Hello Hannah Maher!

Welcome to the Google Photos forum!

In this case, nothing can be done without your father's actions: he must give permission for your actions. It is written directly in the Terms of use of Workspace accounts.

Answer:

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Question: How do I move photos to SD card?

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Question: How do I find my photos going back to 2007. I want to make some books?

Make books from the year 2007 . Where are the pics?

Hi Ilana,

I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage platforms you use (e.g. Dropbox, OneDrive, Samsung, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

Hi Stella,

Google Photos doesn't unfortunately provide quantity discounts for print products.

However, from time to time Google Photos offers promotions such as free shipping. To be notified of these promotions, in the Google Photos app be sure to turn on the option [your profile icon] > Photos settings > Notifications > PRINTING > Printing promotions.

Answer:

Hi Vijay,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Hi Dee,

Can you hear the sounds when playing the videos on the https://photos.google.com website?

Normally that can be chosen in the Camerasettings itself.

I often use the lower soundbutton because that prevents a less sharp photo then using the on screen shutter.

Answer:

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Question: How do i chose music for my videos Music

Choose music for my videos

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Google photo QA

Monday, March 28, 2022

Restore my deleted videos

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