Monday, March 28, 2022

Need to find my photo libaray

Question: Need to find my photo libaray

I need to scan a picture and find out location and date when send to me



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Question: Freeing up space on Google photos

I have limited storage on my Samsung 9S phone. If I free up Google photo app storage, does it delete…

I have limited storage on my Samsung 9S phone. If I free up Google photo app storage, does it delete photos from both my camera app & google photos app? 

Currently, photos I take show up on both my Samsung camera app and automatically on my Google photos app.

I'm worried that it will delete all the photos from my phone (even if they're backed up online / on the cloud).

Answer:

Hi T...,
 
>>> I'm worried that it will delete all the photos from my phone (even if they're backed up online / on the cloud).
 
The purpose of "Free up space" is to remove the local device copy of images which have been copied to the Google Photos cloud.  They will still be visible in your Google Photos app and at: https://photos.google.com/u/0/
 
I don't have a Samsung phone, but I expect that its camera app would look at the phone's local images so they after "Free up space" they will no longer be visible there.  This is not a problem, just use Google Photos as your ~Gallery~ and it will contain everything.
 
It is always a good idea to store important images in more than one place / tool.  My photos are in Google Photos, on my laptop, and on multiple external disk drives (not connected to any computer or network).
 
Best regards,   Dougsap (volunteer Google Photos user)
 


Answer:



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Question: Will whatsapp image will automatically will available on Google fotos

I don't want to my any pictures get uploaded on Google fotos what should I doTo Stop

Hi, Tarun Tiwari 446
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
If you deselect the WhatsApp folder from backup & sync, no photos will get uploaded to the cloud storage.


Answer:



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Question: My dryer is overheating what can I do to fix the problem?



Kim, 
 
This is the Google Photos Help Community. 
 
My suggestion is that you seek assistance from a qualified professional in the appliance repair industry... 
 


Answer:

Kim, 
 
This is the Google Photos Help Community. 
 
My suggestion is that you seek assistance from a qualified professional in the appliance repair industry... 
 


Answer:



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Question: Everytime I have my father take pictures of me in alfits it comes out ok in the circle but in the 🖼

What I trying to said is that when I have my father take pictures of me in the circle it comes out f…

What I trying to said is that when I have my father take pictures of me in the circle it comes out fine and in the main picture it is fushie in the picture

Answer:

Hi, laura Perreault
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is not clear.
Can you please add some screenshots to explain your problem?
That will help in understanding your requirements.


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Question: search for memories photos of 4years back

just looking throu some photos it's a 50th



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Question: Is there a way to change my video to an MP3?

I want to convert a video file to an MP3 so I can use it as a ringtone.



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Question: Why are there strangers pics in my google pics?

There are pics that do not belong to me and no way they were shared to me



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Question: How doi blur a face on a vìdeo?

It's a video of my new baby with my son holding her

Hi, Kelly O'neill
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Regrettably, the video editor in Google Photos doesn't offer any option of blurring the faces.
 
Nevertheless, you can upload the video to YouTube, blur the faces using the method explained at this link & then download to your phones gallery.


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Question: Google photos won't update. It keeps asking me to update but won't let me do it. Help.

Google photos keeps telling me to update but it won't let me update. It keeps asking me to play a st…

Google photos keeps telling me to update but it won't let me update. It keeps asking me to play a stupid game. I'm tired of going around in circles every time I open photos. Please help.

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Question: My Google photos is stuck on "getting ready to backup." What do I need to do to get it to start?

I have upgraded my storage plan to the 200 GB plan with original quality backup, free up space on my…

I have upgraded my storage plan to the 200 GB plan with original quality backup, free up space on my phone, restarted my phone, and still it is stuck on "preparing to backup." Any suggestions on how to get past this screen?

Answer:



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Question: Serious Questions!

My mom got out of a relationship a few days ago & her ex took her phone. She tried to change her num…

My mom got out of a relationship a few days ago & her ex took her phone. She tried to change her number to her new phone but it sent it to the old one and he has completely locked her out of her google photos & there is years worth of our family pictures and family that has passed away. We really need to get it back if at all possible, please help!

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Question: Photos gone after rebooting phone

Before I had to reboot my phone, I sync all my photos on google photos. I was able to view all the p…

Before I had to reboot my phone, I sync all my photos on google photos. I was able to view all the pics on the app and it said it was saved. When I got a new phone I download and opened the app with the same account and  all my photos were gone. Every folder is empty... Is there a way to get them back?

Answer:

Charise, 

Good morning. Did you verify that your pictures were successfully backed up by checking the Google Photos website? If your pictures are not visible on the website, then they were never actually backed up to Google Photos in the first place. 

If your pictures were successfully backed up and are visible on the website, then they should be visible in the Google Photos app if you login with the same account. 

If none of your pictures are visible on the website, then obviously they won't be visible in the app either. If that's the situation, then what most likely happened is that you reset your phone before the pictures were finished uploading. That means they were never actually uploaded, so there's nothing that anybody here can do to help you get them back (because Google Photos never actually had them in the first place). 

My suggestion is that you check the Google Photos website first to see if your pictures are there. If they are there, then this means the problem is with the Google Photos app on your phone, which we can try to troubleshoot if that's the case. 

Let me know if you have more questions about this. 

Regards,
~ Greg


Answer:

What about helping me to find out how to get back my old text messages that was on this phone? Will you all continue to help me with this situation and thanks for all that you do and for all your help!

Answer:

I am not talking about my photos because they have already been restored and resolved! I'm sorry but I am now talking about my old text messages that had went missing/ had just disappeared without a trace and I do need these old text messages back onto my phone please!

Answer:

Charise, 

Good morning. Did you verify that your pictures were successfully backed up by checking the Google Photos website? If your pictures are not visible on the website, then they were never actually backed up to Google Photos in the first place. 

If your pictures were successfully backed up and are visible on the website, then they should be visible in the Google Photos app if you login with the same account. 

If none of your pictures are visible on the website, then obviously they won't be visible in the app either. If that's the situation, then what most likely happened is that you reset your phone before the pictures were finished uploading. That means they were never actually uploaded, so there's nothing that anybody here can do to help you get them back (because Google Photos never actually had them in the first place). 

My suggestion is that you check the Google Photos website first to see if your pictures are there. If they are there, then this means the problem is with the Google Photos app on your phone, which we can try to troubleshoot if that's the case. 

Let me know if you have more questions about this. 

Regards,
~ Greg


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Question: Syncing photo albums from Samsung Gallery into Google Photos?

Ever since I got my Samsung phone I've primarily used Samsung's Gallery app for organizing photos. I…

Ever since I got my Samsung phone I've primarily used Samsung's Gallery app for organizing photos. I have thousands of images that are organized into multiple albums on it. For a long time I've been meaning to switch over to mainly using Google Photos but I haven't found a method of syncing my phone's natively made photo albums to it. All my photos back up and sync, but aren't organized into their respective albums through Google Photos. At this point there are too many photos to be able to go in and manually reorganize them all. Any help would be appreciated, whether it's through a first-party Google method or some third-party method. Thanks!

Answer:

@Hayden
These albums are proprietary to the Samsung Gallery and because it are no device folders, the Google Photos app (or any other app) does not see them. 
But if you change to a new phone, they have no value anymore while the albums at Google are saved in your account without taking additional space and these will survive if you use the same account on your next phone (like going on with your Gmail and all contacts stored in your account). And such albums has a much broader importance because they can be created for sharing, they can be viewed on computer and TV and they can be downloaded for having copies on disc. 
 
So it was a wrong idea to spent your time for your current Samsung only. 
But Google is a bad teacher too, so you were not warned against that company and that is no joke. 
Hélas.
 
PS: I can't check, but I don't think that Samsung has a tric to convert their albums into device folders because then it also would become much more simple to convert these folders into webalbums at Google.


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Question: I want to delet all my photos in this app without deleting it on my Device.

I want to delete all my Google photos without deleting it in my actual device because it's too much …

I want to delete all my Google photos without deleting it in my actual device because it's too much space and I don't receive my emails because it's out of 
 storage

Answer:

That's not possible, because the app just shows them like any gallery. 
But without any account under the small circle right-up, nothing will get copied into your private space at Google for having a backup in case your phone falls in the Niagara.
However: you seem to have copied all at original quality and then you always will run out of your free space at Google, so simply start paying for extending your limit to 100 GB - see one.google.com/storage
Else use the recover storage button on photos.google.com/settings to have your stuff compressed to high quality and to get your mail running again. But this will not solve your problem in future.


Answer:



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Question: How do I combine two people albums? I have two albums for the same person but they won't merge.

I have looked in the option menu. But there isn't an option to merge them.



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Question: can't drag multiple photos to upload

I'm trying to upload more than one picture at a time. I've tried different browsers.



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Question: How do you trim video's to be able to share saying file to big

Trying to share video saying to large to send how do you trim It down to be able to share

Hi, Chrissy Noonan
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest you share the video through link sharing in Google Photos.
That will avoid the trouble of trimming the video.


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Question: How can I make Google photos into a PDF

Saved and named my photos to Google photos

Hi Kandy,
 
>>> How can I make Google photos into a PDF
 
In Google Photos on iOS, you can do it directly in the app... in Android, this might be helpful.
 
 
Best regards,   Dougsap (volunteer Google Photos user)


Answer:

And I would advise to install Office Lens (= Microsoft Lens): that's a very comfortable app for scanning also (better then Google Photoscan). But it also can convert normal picturefiles into pdf's. 
Be aware that is abnormal, because everyone can view normal picturefiles, but no special formats.


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Question: Paid for writing on front of books neither had it

I paid for both photo books have a Mother's Day saying and both are blank



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Question: Unlimited storage for lower res photos still an option?

I am a little confused about the updated storage limitations. When I look on my app I see the option…

I am a little confused about the updated storage limitations. When I look on my app I see the option below to still have unlimited storage at a lower res but I cannot find anything on the new policy page to confirm this as an unlimited option. Just want to verify if this is still a valid way to proceed. Thank you!

Answer:

Hi, Alex Spicer 4903
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The menu options do not appear to be the latest ones.
Have you checked whether you are using the latest version of the app?


Answer:

Storage never has been unlimited, but if backupped before June 1, files on Photos that were compressed to high quality were not counted (high quality is named storage saver quality now). 
Because at the same time you could and still can have years of Gmail and many fat files on Drive which always were counted towards your free limit of 15 GB. And if that limit was reached, all stopped working.  
 
PS: lower resolution is not either, but images over 16 MP are downsized to 16 MP and that is no low resolution at all - a normal computerscreen has 2 MP only and that also is the resolution of normal FHD-videos. 


Answer:

Thank you so much for your response! So what does the option I have check on the photo with my post "High quality (free unlimited storage)" mean? Is that still relevant? I just took the photo last week so after the change but sounds like it is not unlimited. 
Thanks!

Answer:

@Alex
As mr. Unknown already stated: your app seems not updated because in the actual version (5.49) they don't talk about high quality anymore, but about storage saver quality. That's no different quality, but new uploads from June 1 up are counted now about 3x less fast then original quality. 
 
However: if you are on some old Pixel-type, you still may enjoy "uncounted high quality" - see quality at the bottom. 


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Question: Dear sir how to restore my 2 years photo

My old memories

Hi prathap p,
 
Once your photos have been permanently deleted then you won't be able to get them back from Google Photos, first you'll need to check to see if they're still in your bin. You can find out how to do this by following the instructions at this link here.
 
There are apps that you can use on Android that may be able to restore deleted files, if you click this link here it'll take you a Play Store search for restoring deleted photos, you'll be able can find the highest rated apps to see if they help.
 
As a final attempt to get them back, you could follow these instructions and contact the Google Drive Team:
https://www.google.com/appserve/mkt/p/AFnwnKUsl-F_t0TUyIXrkfObI--uJtlfnEqPpLbeAP2-6U45llAcvRDGpWldi39hQWLt01HdYzieEvV2WG2_dY6lzxpovqAlFkWYvfVa_x0mC8kDUnz7r2AGs_-A5J1fULgzXWGY2iheDap39g
 
I hope you manage to find your photos, good luck.
 


Answer:

Hi prathap p,
 
Once your photos have been permanently deleted then you won't be able to get them back from Google Photos, first you'll need to check to see if they're still in your bin. You can find out how to do this by following the instructions at this link here.
 
There are apps that you can use on Android that may be able to restore deleted files, if you click this link here it'll take you a Play Store search for restoring deleted photos, you'll be able can find the highest rated apps to see if they help.
 
As a final attempt to get them back, you could follow these instructions and contact the Google Drive Team:
https://www.google.com/appserve/mkt/p/AFnwnKUsl-F_t0TUyIXrkfObI--uJtlfnEqPpLbeAP2-6U45llAcvRDGpWldi39hQWLt01HdYzieEvV2WG2_dY6lzxpovqAlFkWYvfVa_x0mC8kDUnz7r2AGs_-A5J1fULgzXWGY2iheDap39g
 
I hope you manage to find your photos, good luck.
 


Answer:



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Question: How can I tell if someone is getting incripted messages on my phone.and how do I decript them



My phone won't let into certin things and I believe that someone is getting and sending encripted messages.how can I find out if this is really happening.and use device keys of two people to decript the messages??? Please help me

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Question: How do I upload or send pic to my computer. Or find pics on my phone or in Google drive from my comp

Not technically inclined. Need to send photo on a platform on computer but it's on my phone since I …

Not technically inclined. Need to send photo on a platform on computer but it's on my phone since I can't take photos with my computer and I can't access the platform via mobile.

Answer:

Hi, Denise Donnelly 7486
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
 Once you backup the pics to Google Photos cloud storage, you can access those by visiting the link https://photos.google.com through any browser on your phone.


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Question: Why do i have to wait for wifi when i have an unlimited plan i never used to have to wait for wifi





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Question: How to sign out

Need to sign out m u account

Hi, Gearldine Wesley
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
There is no option to sign-out through Google Photos.
 
However, you can use the app without any account. That will eliminate the need to signout.


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Question: My Camera doesn't work on my moto g stylus after upgrading from android 10 to android 11

I have tried everything but a 'hard reset'.. ..

Hi, Mark McLain
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query is not related to any feature in the Google Photos app .

I suggest, you please look into the documentation provided by your phone's manufacturer.
Alternatively, you can create a post on the Android support forum and seek some help.


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Question: Recently backuped photo not restoring in my device

My recently photos not restoring now.



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Question: I deleted a lot of pictures and videos and snapshots how do I get it back

Taxes forms snapshot pictures that I took



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Question: how do i manually add pictures to peoples faces

nothing works

Hi, reid
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You can add a person through the following steps.
 
Tap to open the photo which contains unidentified faces & then slide up or tap the three dots .
If the app had failed to include some faces in that picture, then you will see a prompt "XX faces available to add".
 
Tap the edit icon at the extreme right edge. (An icon of a pencil ).
 
That will show identified faces in square boxes & their thumbnails at the bottom.
Tap on the + sign on each thumbnail. 
Then the app will show you all the identified faces till that time.
You can select the right one.
 
If not, tap the + sign at the top right corner of the screen.
That would create a new grouping altogether.
 
Once created, the app may take some time to bring all the related pictures to this new grouping.
Otherwise, you can go through the collection & add the photos to the newly created group, manually, through the same steps as described above.
 
PS. The edit feature may not be available in some regions. If you happen to be from that, then regretfully nothing can be done.


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Question: Shared album disapeared fom my account (even on a desktop)

Two years ago I have made a shared album with my family. Today I can't find that album anywhere. The…

Two years ago I have made a shared album with my family. Today I can't find that album anywhere. The photos are still on my account but the shared album (with almost 300 shared photos) is no where to be found. 
I know that many have this issue on their phones but I cannot find my shared album even when using my desktop PC. Please help!

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Question: Can't edit a photo and see the be effect, until you save the edited version

When trying to edit a photo, the photo disappear after 3 seconds, then you end up editing a black sc…

When trying to edit a photo, the  photo disappear after 3 seconds, then you end up editing a black screen (not seeing the effect of the editing).
 until you save the new copy(The edited version)

Answer:



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Question: how i can get back my deleted photos from my Google account

recovery of deleted photos from Google account



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Question: I have deleted my google photos by mistakely i want it back please recover them

I have deleted my google photos by mistakely I want it back please recover them



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Question: Go back to regular pictures

Try to make my photos back to the originals before I added the funky lightning pm new to all this Th…

Hi Shawn

If you are still in the edit mode of the image, simply select Cancel rather than Save a copy to undo the edits.

It seems that Google Photos defaults to Save a copy now after making edits, so if you are looking at an edited image, there is not a restore function as it is a edited copy of the image with changes applied.

You may need to locate the original image (often the one next to it in the main photos view.)

On some previously edited images, I have been able to open them in Photos, select edit, and then select Revert.  But if you open an image, select edit, and don't see the Revert option, it is not available for that image.

Best wishes,

Joe


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Question: Can I get my deleted photos and videos of September and October 2019 back .

Can you restore my deleted photos and videos of September and October 2019?

Hi Kammapalli Babu Renu,
 
Once your photos have been permanently deleted then you won't be able to get them back from Google Photos, first you'll need to check to see if they're still in your bin. You can find out how to do this by following the instructions at this link here.
 
There are apps that you can use on Android that may be able to restore deleted files, if you click this link here it'll take you a Play Store search for restoring deleted photos, you'll be able can find the highest rated apps to see if they help.
 
As a final attempt to get them back, you could follow these instructions and contact the Google Drive Team:
https://www.google.com/appserve/mkt/p/AFnwnKUsl-F_t0TUyIXrkfObI--uJtlfnEqPpLbeAP2-6U45llAcvRDGpWldi39hQWLt01HdYzieEvV2WG2_dY6lzxpovqAlFkWYvfVa_x0mC8kDUnz7r2AGs_-A5J1fULgzXWGY2iheDap39g
 
I hope you manage to find your photos, good luck.
 


Answer:

Hi Kammapalli Babu Renu,
 
Once your photos have been permanently deleted then you won't be able to get them back from Google Photos, first you'll need to check to see if they're still in your bin. You can find out how to do this by following the instructions at this link here.
 
There are apps that you can use on Android that may be able to restore deleted files, if you click this link here it'll take you a Play Store search for restoring deleted photos, you'll be able can find the highest rated apps to see if they help.
 
As a final attempt to get them back, you could follow these instructions and contact the Google Drive Team:
https://www.google.com/appserve/mkt/p/AFnwnKUsl-F_t0TUyIXrkfObI--uJtlfnEqPpLbeAP2-6U45llAcvRDGpWldi39hQWLt01HdYzieEvV2WG2_dY6lzxpovqAlFkWYvfVa_x0mC8kDUnz7r2AGs_-A5J1fULgzXWGY2iheDap39g
 
I hope you manage to find your photos, good luck.
 


Answer:



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Question: My account is signed out from here

My account is signed out and I can't login again because i don't have backup codes what should i do?…

Hi Tanya,
 
>>>> My account is signed out and I can’t login again because i don’t have backup codes what should i do? My all photos are in that account.
 
You will get more information and expert support at the support forum that focuses on Google Account issues and capabilities:
Google Account Help Community
 
Here in the Photos group we are all volunteers without access to anybody else's data or accounts.. I am not sure if there are people with special capabilities in the Account Help group but they are the experts on your situation.
 
Best regards,   Dougsap (volunteer Google Photos user)


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Question: I don't want back up of screenshots. But i can't do so bcoz screenshot shows as camera pics.

I'm try to find out screenshot album.

You can't because in because the manufacturer of your smartphone has hided the screenshot folder into the DCIM-folder and that folder is synced as a whole (in the Photos-app this folder is wrongly named "Camera"). But you can hide screenshots by archiving them. 

Complaints should be send straight to Google via the feedback option under your profile.


Answer:

You can't because in because the manufacturer of your smartphone has hided the screenshot folder into the DCIM-folder and that folder is synced as a whole (in the Photos-app this folder is wrongly named "Camera"). But you can hide screenshots by archiving them. 

Complaints should be send straight to Google via the feedback option under your profile.


Answer:



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Question: Photo copy feature

When I edit photos I get the save copy button and end up with two photos in my album. How can I chan…

When I edit photos I get the save copy button and end up with two photos in my album. How can I change this to a setting that just saves the edited photo only I am a new user of this tablet. My phone has a different setting that can save both if I want to. Thanks

Answer:

@Frank
This is interesting: what is the brand of your phone and what the brand of your tablet? 
Because I have the same problem on my Samsung A40 phone but not on my tablet (iPad). 
I have escalated this problem at Google, but I don't expect a good answer soon. 
But I don't understand your situation: if you shoot on phone merely, but want to edit on tablet because of its larger screen, these photos are in cloud only and not on your tablet. And then you should get the normal Save-button instead of Save copy button. 
I can't predict if the next app-update will solve this problem, but it is wise to complain via the feedback option in the app on your tablet about this problem, because then they also know about that system. 
So have some patience and keep in touch.
 
PS: at backup-off you get Save copy only. 


Answer:

I have a galaxy tablet that is synced with my phone. I like to edit on my tablet due to the size. I can always just delete the second photo I guess. When I set up the tablet and transferred everything the photos were doubled and I had to go through and delete them.

Answer:

But what is the type of your phone? 
Also a Samsung? 
There has been no need for filetransfer because you simply could have restricted to log-in to the Google Photos app to see your phonepictures if correctly backupped at Google - that's no syncing, just viewing. 
And if you would have started to edit then, you just could have saved your edits without creating a copy with backup on to get the edit synced to Google. 
It is not quite clear to me if you have kept the local copies, but in fact you don't need them. 
 
PS: now you get a copy which should be retained and you can delete the unedited one: then it will get deleted from the tablet as well as from Google. 
 


Answer:

Thanks for the information I didn't see the end of the message and my backup is turned off I will be setting it up after my breakfast is done 🏆

Answer:

@Frank
This is interesting: what is the brand of your phone and what the brand of your tablet? 
Because I have the same problem on my Samsung A40 phone but not on my tablet (iPad). 
I have escalated this problem at Google, but I don't expect a good answer soon. 
But I don't understand your situation: if you shoot on phone merely, but want to edit on tablet because of its larger screen, these photos are in cloud only and not on your tablet. And then you should get the normal Save-button instead of Save copy button. 
I can't predict if the next app-update will solve this problem, but it is wise to complain via the feedback option in the app on your tablet about this problem, because then they also know about that system. 
So have some patience and keep in touch.
 
PS: at backup-off you get Save copy only. 


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Question: Photos can't update using mobile data

I repeatedly corrected my settings but photos are not updated

Hi, karthika 1995
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Please check whether you have put some limits to use of mobile data through the settings on your phone.


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