Thursday, March 31, 2022

Hello I’m having pictures being saved after taking a photo .. ..just started ty

Question: Hello I'm having pictures being saved after taking a photo .. ..just started ty

Pictures taken not being saved



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Question: video taken in fast speed closed before completion. won't play or allow editing or be shared.Help

I took a video for fast speed playback... cannot email the video, nor edit it. It says the file is t…

I took a video for fast speed playback... cannot email the video, nor edit it. It says the file is too big to share or view... But it is not long enough to complete its own editing. Can I recover any of the video or even still shots?

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Question: How can I get my voicerecordingsback

I want my files back myfrom9months ago voicedatarecordings



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Question: I saved a draft of a photo book and now i can't find it

Where do draft copies of photo books go? I want to continue to edit, but the draft disappeared 😕

Hi Alice,
 
Is the photo book draft here? https://photos.google.com/photobooks Be sure to scroll all the way down to the bottom.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Pic descriptions won't stay

I am trying to add descriptions to some photos for a product return/issue. After entering some descr…

I am trying to add descriptions to some photos for a product return/issue. After entering some descriptions, I will return to a photo to find that the description has changed, moved to another photo,  or disappeared entirely. Does anyone know what's going on and/or how to ensure that a description I enter stays with the photo it's meant for? Thank you.

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Question: Cant save pictrues

Cut off phone deleted alot of pictrues



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Question: I have 3 gmails but for google photoes i only need one how do i delete other 2 account?

I want to delete 2 google photoes account i have 3 gamils and it took all 3 in it

Hi, Charmi Shah
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You can transfer the photos in other account to a single one through the steps as described in the article below.
 
 
The article offers several tips on how to do so
However, method C would serve the right purpose.


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Question: I try to put a photo as a wallpaper and it says error couldn't load media

Try to get my picture as my wallpaper on my phone



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Question: What is the little number that appears on the Photo icon?

Little numbers appear on the Photo icon telling me there is something I need to do, but I don't know…

Hello Peter Fanelli!
Welcome to the Google Photos forum!
Tap the Photos icon, open the app, and look at your avatar / photo in the corner of the screen.  
Click / tap on your profile photo, and see the menu, in the sections of which there may be notifications.  
Check all the sections in the menu - tap them.  

Also check Gmail if there is a message from the Photos service


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Question: almost all of the photos from my albums have been removed, but they are still in my photos section.

if I download each photo, one at a time, I can put them back into their albums. but I don't feel lik…

Probably you have used the free-up space option to clean-up your phone. 
 
The problem is the word "albums" you are using, because you should not download at all, but add them to albums in the google photos app on the library-page - these will survive your phone and can be shared with family and friends. 
 
The albums you are talking about, are no albums, but device folders and these will get lost some day.


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Question: VZMedia album disappeared from the Google Photos



Usually VZ Media album was located in Google Photos app. It disappeared. When I want to save photo on VZ Media, there is still an option for that. I can click and safe, but cannot find VZ Media any more

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Question: How do I find Saved draft print photos on an iPad? You make it quite difficult

I saved photos to print in saved draft and can't find them



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Question: Finding pictures

Small 2 appears at the top right of photo icon but I can't find anything sent



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Question: Why are my photos in the app when I haven't put them there!??!!

My pictures are being copied into google photos WITHOUT my permission. Why? and how can I stop this …

The Google Photos app shows photos that are in your Camera folder, just like the Gallery does. When "Backup and sync" is OFF they will not upload, but are still shown in the app. To see what is uploaded, go to https://photos.google.com/


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Question: Length of download

Why is it taking so long to download my pictures? It's been over a week.



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Question: Different phone number can't sign into my recovery email how do I go about getting into my old gmail

I can't sign into my old gmail account or my recovery email and I have a different phone number how …

Hi Christopher,
 
>>>> Different phone number can't sign into my recovery email how do I go about getting into my old gmail
 
You will get more information and expert support at the support forum that focuses on Google Account issues and capabilities:
Google Account Help Community
 
Here in the Photos group we are all volunteers without access to anybody else's data or accounts.. I am not sure if there are people with special capabilities in the Account Help group but they are the experts on your situation.
 
Good luck,   Dougsap (volunteer Google Photos user)
 


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Question: Hi my google photo 100 MB was cancelled and I didn't cancel it

Hi I ordered 100 MB of storage for one year. I paid it full in July but now my storage says it was c…

Hi Jody,
 
>>>> Hi I ordered 100 MB of storage for one year. I paid it full in July but now my storage says it was cancelled but I didn’t cancel it.
 
This is the Google Photos support forum. Posts here are answered by volunteers (not Google employees or Contractors).. We don't have access to anybody's accounts or data.
 
I think the contact information here might be useful:
 
Good luck,  Dougsap (volunteer Google Photos user)


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Question: My photos won't upload, i paid for the extra storage and they won't upload

erased app and got it back, doesn't work at all and i payed for more storage



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Question: How to stop motion with my steel pictures

My pictures move when I view how do I stop the movement

Hi, Jose Goncalves 4823
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To stop movement in a motion photo, tap the pause "||" icon appearing near the three dots at the top right corner.


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Question: Where to find "remove from album " pics

Unable to find moved pics I moved out from " remove from album"

Then they still will be somewhere on the Photos-page, but if you don't know about their dates, it will be hard to find them deep down. Perhaps you can type a word related to them on top of the Search-page. 

PS: Google-albums don't contain pictures, but references to the pictures on the Photo-page only. So removing from album only means taking away that reference - but the original picture will stay.


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Question: How do I scan a QR code with my Android phone?

Trying to scan a QR Code. I was told to turn on Camera & have it show N the screen box. Am I suppose…

Trying to scan a QR Code.
I was told to turn on Camera & have it show N the screen box. Am I suppose to tap something?
Cuz it is doing nothing!!

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Hi, Shel S
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Some camera apps provide ability to scan & read a QR code,
 
Nevertheless, you can take a photo of the QR code, open that through Google Photos & use Google Lens to read the code.
 
Additionally, if you have the stand alone Google Lens app, you can open that & point the camera toward the QR code & read that.


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Hi, Shel S
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Some camera apps provide ability to scan & read a QR code,
 
Nevertheless, you can take a photo of the QR code, open that through Google Photos & use Google Lens to read the code.
 
Additionally, if you have the stand alone Google Lens app, you can open that & point the camera toward the QR code & read that.


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Question: Hi sir, my photos were up to date till now but suddenly today started uploading again, why is that?

I have disabled all backups right now, I don't want copies of my photos, and i can see all photos in…

I have disabled all backups right now, I don't want copies of my photos, and i can see all photos in browser bt in app many photos are missing, not sure whats going on

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Normally the app shows what you have on phone, even when backup is switched-off. 
But when you have removed a lot of older photos from your phone to keep space, the app still will show them because then you will see their copies at Google like in a browser. 
But if you don't see these copies, you have logged-out and then you get what you say. 
So it is unclear why the app starts backupping again, unless you have changed the quality setting. 
I would suggest to leave the backup on for a while and then check in the browser if you see duplicates appearing when you view Recently added on the Search-page. 
Quite likely the app just is checking only because of other changes you have made. 
Come back to report please.


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Question: Albums arranged alphabetically

Arrange albums alphabetically

Right above the first album on the Library-page there are some blue words and if you hit these, you can select sorting on names. Normally they are sorted on the most recent picture in their contents.


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Right above the first album on the Library-page there are some blue words and if you hit these, you can select sorting on names. Normally they are sorted on the most recent picture in their contents.


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Question: How to slow animation speed down please ?

Nothing ...

Hi, Judy Embrey
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Regrettably, there is no option to vary the speed of any animation.
I suggest you compose a movie & then adjust the duration of each frame while editing.


Answer:

You can also open the animation in another (and better) GIF creator. I used Ezgif and that worked. 


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Hi, Judy Embrey
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Regrettably, there is no option to vary the speed of any animation.
I suggest you compose a movie & then adjust the duration of each frame while editing.


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Question: Rjkhan3179 gmail. Com

Camera



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Question: How can I find out where a photo was taken when sent to me

I need to know where a photo originated it is verry important

If the camera that took the picture was GPS-enabled, the exact location of where the picture was taken should be embedded into the image file's metadata (unless the photographer disabled this option).
 
If those location details are present in a picture you've uploaded to Google Photos, you can see the GPS coordinates and a small map by swiping up while looking at the picture on your Android device. 
 
Sometimes Google Photos will attempt to estimate the location based on clearly identifiable landmarks visible in the picture and/or your location history (if there are other pictures taken around the same time that do contain GPS info, also taken with the same camera, and usually uploaded together). Keep in mind that in these scenarios the location is only an estimation and will be clearly marked as such when you view the map in the Info panel. 
 
If the picture contains no GPS metadata, and Google is unable to generate an estimation, there is nothing that anybody can do to determine the location. It is possible that other software or apps like Google Lens may be able to provide their own estimations, but those will just be other guesses based on visual cues in the image. For pictures without detailed unique backgrounds or known topography, it's unlikely you'll ever be able to determine the location of a picture. 
 
You can learn more about location information and how Photos handles those details by looking at the official Google Photos Help page. 


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Question: How can I share an album without the invitees seeing each other's contact info. Like a bcc on email

Share an album but keep viewers anonymous

Hi, Rebecca Wildenthal
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Once you share an album through Google Photos, the name of every recipient becomes visible. 
You can't prevent that.
 
Instead, save the pics on Google Drive & then share the link with everyone. Then, others will not come to know about with whom you shared the album.


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An alternative is to share an album by "Create link" and send the link. There will be no names till the people you sent the link to "Join" the album. Joining an album is not needed to view, only to add likes, comments or photos. They do not even need to have a Google account for viewing. 


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Hi, Rebecca Wildenthal
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Once you share an album through Google Photos, the name of every recipient becomes visible. 
You can't prevent that.
 
Instead, save the pics on Google Drive & then share the link with everyone. Then, others will not come to know about with whom you shared the album.


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Question: Can't mark favorites from Screenshots folder???

Trying to mark a particular screenshot as "Favorite." When I go to Library, Screenshots, and tap on …

Trying to mark a particular screenshot as "Favorite." When I go to Library, Screenshots, and tap on the photo, there's no star in the corner. AND, no menu item that allows for marking as Favorite. Are you telling me I have to somehow find the screenshot in the general population, THEN mark as Favorite?? Seems extra dumb. Seems like a bug. I mean, what's the point of having these auto-generated categories if they don't actually improve function or save time? Grr

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You only can give stars when the files are backupped, so you need to have the backup-switch of that folder on, or you need to backup selected ones manually and then star them on the Photos-pages. 
That's not dumb, but that is how Google Photos works - you are building a safe online collection which can survive your current phone.


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The photos are backed up.

I'm talking about a particular photo, which shows up in "Screenshots" folder, and is also present in the main area, which is getting backed up. If I tap on the photo in the main area, there is a star. 

If I tap on the photo in Screenshots folder, there is no star.


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The main area is connected to Google, but the content of a folder not. 
And these Favorites only are stored at Google. 
Can't help - that are practical limitations. 
Sorry
 


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@Sarah
You can ask Google to add the Favorite-option to the menu under the pictures in the device folders. 
You can find the feedback option under your profile circle right-up. 
 
The primary condition is then that you should have chosen to backup the complete content of the Screenshot folder and I don't think that many want that - so it is a problematic feature. 
 
PS: on many phones the screenshot folder is part of the camera-folder which is backupped always. 
 
PS: on the Search-page you can choose Screenshots and then you are able to add stars. 
 


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I have chosen to back up the Screenshots folder.

Still no stars.

Yep I will request the feature.


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Again: you can't star in the folder (yet) - you have to do that on the main Photos-page or in the Screenshot-selection via the Search-page under the thumbnails. 
 
PS: be aware that it is quite abnormal to use screenshots as favorites, so there is less chance that Google will honour your feature request - but we have no other communition path towards Google unless about bugs in already available features. 


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Question: A photo I deleted several times keeps coming back, even after permanently deleting it.

I'm trying to de-clutter my photos but this one specific picture keeps popping up. I've deleted it a…

I'm trying to de-clutter my photos but this one specific picture keeps popping up. I've deleted it about 20 times already but whenever I close out the app it pops right back up. I've cleared out my trashed photos and it's still there. It's also messing with the pictures I'm trying to archive. I've archived some pictures several times and they won't stay put when I close out the app.

Answer:

Maybe that image is re-synced into Apple Photos app via iCloud. 
And the Google Photos app just shows (and eventually backups) what you have in your Apple. 
What else can we say about such mysteries :-)


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Question: Wallpapper

Turn this photo into my screensaver



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Question: How to retrieve permanently deleted pics?

I want to retrieve my permanently deleted pictures

Hi, Mrinal Shyam
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup. 
There is no way to get back the content through Google Photos.
 
Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.


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Question: Parament delete photos recavar

Parament delete recavar photos

Hi, Satyavani Addala
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you clarify why did you go for deleting the pics permanently?
 
Never, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup. 
There is no way to get back the content through Google Photos.
 
Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.


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Question: There needs to be an option to chose abframe as cover for a video

I wish I could use a frame from inside the video as COVER , such that it better indicates the conten…

Hi, Hardeep Singh Waraich
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You are welcome to make the suggestion.
Here is a link explaining how to do so.
 
Nevertheless, if you compose a movie by adding your favourite frame at the beginning + rest of the video, that would serve your expectations. Can you try that?
 


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Question: Why does searching "today" in photos not show photos taken today?

After Photos stopped displaying images clustered by the individual date the pictures were taken, I'v…

After Photos stopped displaying images clustered by the individual date the pictures were taken, I've had mostly failures when using the search term "today" to find the pictures I've taken today. 
When it has worked, sometimes it's within minutes of taking pics. Other times it's hours later before the pics I've taken today can be successfully searched using the "today" term.
I understand I can use the date instead, but this is not the preferred way to find 'today'.
Anyone know why the term "today" is very flaky?
Thanks

Answer:

Hi, Brian l
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Have you not tried switching over from "Month view" to "Date view"?
 
Through the pinch action of two fingers you can do that. Pinch in to get Month view. Pinch out to go back to date view.
 
Once done, the pictures snapped today will appear at the top eliminating any need to search.


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And you have the option "Recently added" on the Searchpage under the thumbnails. 
But that also can be with "yesterday" on top.


Answer:

Hi, Brian l
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Have you not tried switching over from "Month view" to "Date view"?
 
Through the pinch action of two fingers you can do that. Pinch in to get Month view. Pinch out to go back to date view.
 
Once done, the pictures snapped today will appear at the top eliminating any need to search.


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Question: How to rotate a picture from a few yrs. ago. Please

Rotate a picture from my pictures I placed a couple of yrs. ago.

To my experience I can rotate them like any recent pic: via the Edit >  Crop icons. 
When happens when you try ?


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Question: Sd show failed query documents

Deleting photos from SD card show failed query documents



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Question: Help with google 1

I was running out of storage so I installed and paid for Google one and I still can't share albums o…

@Tina
What about your new space when you log-in to one.google.com/storage ?


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This is the message I'm getting. The when I press details it says that I'm out of storage and to buy more storage with google 1 but I've already done that. 

Answer:

Sorry, but I asked you to view the numbers shown at http://one.google.com/storage
Maybe you still are on 15 GB max because your subscription on G1 is not yet effectuated due to the holidays or weekend or whatever delay. 
No Google here - just volunteers! 


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Thanks for trying to help. It shows I have used 15.26 of 100 

Answer:

Okay Tina, that's relevant information, because that proves that your subscription is effectuated. 
 
Back to your original question about adding to albums etc. 
I assume that you are logged-in to the app with the same account as you have 100 GB now :-)
Then I would suggest to reset the Google-app, which is quite simple:
  1. Choose "use without account" under the profilecircle right-up. 
  2. Close all apps and restart the phone. 
  3. Start the app when you have good wifi for an hour at least. 
  4. Log-in to the app, but don't start backupping yet. 
  5. Give the app the time to rebuild its database. 
  6. When ready, setup backupping with your usual settings. 
  7. Go ahead. 
  8. Good luck


Answer:

Good to hear Tina and thanks for feedback because we also learn from these confusing situations. 
Best
 


Answer:

Okay Tina, that's relevant information, because that proves that your subscription is effectuated. 
 
Back to your original question about adding to albums etc. 
I assume that you are logged-in to the app with the same account as you have 100 GB now :-)
Then I would suggest to reset the Google-app, which is quite simple:
  1. Choose "use without account" under the profilecircle right-up. 
  2. Close all apps and restart the phone. 
  3. Start the app when you have good wifi for an hour at least. 
  4. Log-in to the app, but don't start backupping yet. 
  5. Give the app the time to rebuild its database. 
  6. When ready, setup backupping with your usual settings. 
  7. Go ahead. 
  8. Good luck


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Question: How can I get a picture for my profile

Need to get a pic for my profile

Hi, sherry dulacy
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you clarify where do you want to set the profile picture?
In your Google account? Or some social media account?
That will help in suggesting a suitable solution.


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Question: Cloud photos won't load in app. But load in Google photos web..

I tried reinstalling. Cleared cache. Data of Google photos app. Still nothing works.. photos web sho…

I tried reinstalling. Cleared cache. Data of Google photos app. Still nothing works.. photos web shows all photos.. app stuck at getting up photo library

Answer:

Hi, Twist mani
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you try the following actions?
Disable backup & sync for sometime.
Remove all unused app on your phone & try creating more space.
Switch to some high speed broadband network.
Then check whether the app regenerates the cache quickly.


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Question: Restore my photo and video

Restore my photo and video

Hi Khushboosingh,

If the deleted photos and videos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
 
Otherwise it’s not possible to recover photos and videos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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