Sunday, March 27, 2022

Why can't I play my video?

Question: Why can't I play my video?

Why can't I play my video? It says can't play video?? Thank you

Hello Bonnie Miller 5639,
 
Is it with every vedio or some particular one, Please clear the cache memory of the Google photos apk.
 
If that doesn't work please try opening from some other device.
 
Let me know how it goes.
Thanks.
 
 
 


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Question: Labels for Photoes or Videos on google photo

I have lots of videos that I have uploaded to google photo. I found that I cannot organize them easi…

I have lots of videos that I have uploaded to google photo. I found that I cannot organize them easily on the android app. What I really like to do is this.

1) Put a label to each video
2) On the android google photo app, only see the Label (instead of the icon which shows the video, and the length of the video). 
3) Given that videos are very long, I don't want to see the whole video to know what the content is.

Answer:

Hi Boon ,

Thanks for posting in the Google Photos Help Forum.

Unfortunately, a feature to label photos and videos isn't available with Google Photos at the moment.

I recommend sending this as a feedback to our product team directly. Here's how you can do so:
  • Go to photos.google.com.
  • At the top left, open the Menu , then select Send feedback.
  • You can tell us things like:
    • What you like or dislike about the app
    • Things that are confusing or don't work
If you check the box to include screenshots and logs, it helps us understand your feedback.

Here's a help article you can refer to - Steps to send us feedback.

Let me know if you have any questions.

Regards,
Amanda


Answer:

Hello Firoj,

Thanks for writing.

Could you please elaborate the issue or your query for me to assist you better? Are you facing issues with Google Photos?

Also, please share a few screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,
Amanda


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Question: Manually uploaded photos using the storage

I noticed that if I manually upload pictures, from the app or browser, even though my settings are "…

I noticed that if I manually upload pictures, from the app or browser, even though my settings are "Unlimited high quality" the pictures are still using my storage

Answer:

Hello Raphael Chioratto Gonçalves , 
 
Photos uploaded at high quality before June 1 2021, Will not count towards your Google account storage.
 
If you have uploaded photos at original quality it will count towards your storage even if it's before June 1 2021,
 
If you have a pixel you can upload photos at high quality for free.
 
 
Google account storage is not just photos storage it can be of Google drive, Google photos , Gmail etc they all count in 15gb storage.
 
To get a detailed info please take a look at the below link.
 
And click on See how you're using your storage.
 
Hope this helps.
Thanks.
 


Answer:

I think that manual uploads use the setting on https://photos.google.com/settings, not the setting under "Backup and sync" in the Google Photos app.


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Question: I deleted some photos and i want them back

I deleted some pictures and i want them back, because i was angry when i did that So can you please …

Hi HaReTh,
 
Welcome to Google Drive Help Community!
 
Your question will be better answered by the Experts in the Google Photos Help Community/ I'm moving it there. 
 
Regards,
NinCoT 


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Question: Permanent delete

When I delete I get warned that deletion is permanent because of a lack of storage space. This just …

When I delete I get warned that deletion is permanent because of a lack of storage space. This just started happening a few days ago. I have about 30gb free and I just used the facility to delete pics that are already backed up releasing about 2gb. This must be an error. Any ideas why it's doing this?

Answer:

Hello David,
 
A complete reset of the Google Photos app may be required.
  1. Check the app trash to make sure there are no photos and videos mistakenly deleted
    • Empty the trash
    • If you have deleted a lot of photos without access to the web this alone may resolve the problem.
  2. tap the account icon at the top right
  3. tap your email address and select Use without an account 
  4. Power down/up or restart the device
  5. sign in again making sure you are using the correct email
  6. check that the Backup & sync settings are correct and using the correct email
  7. wait until getting photos finishes, could take a while
    • Please wait until it completes leaving the app open and plugged in if necessary.
Regards,
 
Peter


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Question: How to get back lost photos

A few months ago I downloaded google photos for more storage. I downloaded all my photos to the app …

A few months ago I downloaded google photos for more storage. I downloaded all my photos to the app and deleted them from my phone. I just recently upgraded to a new phone and when I logged back into google photos none of my photos were there. Also I have already wiped the old iPhone.

Answer:

Hello Chase Brewer ,
 
Please take a look at the below link for detailed information.
 
Thanks.


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Question: when clicked on free up space all the photos from gallery and photos app got deleted

when clicked on free up space all the photos from gallery and photos app got deleted

Hi, Gowthami Konujula
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The free up space option intends to create space on the phone by removing the originals of photos backed up to the cloud.
What you are observing is the planned behaviour of the "Free up space" action.
 
Nevertheless, you should find corresponding backed up copies in Google Photos.


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Question: My old photo was delet how can I get it ?

I get my deleted photos

Hi, Bhavesh Joshi 1823
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Did you check the bin  in Google Photos? The deleted pic may still be there.


Answer:

Hi, Bhavesh Joshi 1823
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Had you backed the pics to Google Photos?
 
The app acts as a portal viewer showing the content on the phone also along with the one on cloud.
That creates a impression everything is backed up.
However, unless to make the backup & sync on & then ensure the backup is not stuck for any reason, then only there will be some content on the cloud.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.
 


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Question: What are cinematic photos

How to create a cinematic photo?

Hi, govindarao k
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
First, users can't create cinematic photos. The automation will decide to do so when something is found suitable.
 
Secondly, what are cinematic photos?
This blog article will help you to know more about that,


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Question: My problem Google photos and videos all deleted bin folders

Photos and videos bin



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Question: Hi, I use to upload the photos in insta from Google photos. Now I couldn't get that option. Help me

Please help me to upload the photos from Google photos



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Question: Album is deleted when attempting to share

I am attempting to create an album and share that album. I've successfully created multiple albums (…

I am attempting to create an album and share that album. I've successfully created multiple albums (both plain albums, and shared albums), however once I share the album it is deleted from my list of Google photo albums. If I search for the title of the album the following message is returned:
The requested URL was not found on this server. That's all we know.
Additionally the individuals that I share the album with are also not able to view the pictures as they too cannot follow the link. 
I have tried with an album of ~50 photos, and and album of 1 photo with the same results. 

Please advise,
Thank you

Answer:

An album may contain many thousands of pictures - not very friendly to share, but that should not not the cause. 
Maybe you don't have space in your account anymore? 
Please do check the details on https://www.google.com/settings/storage
Problems with that also can be caused by having too much uploaded to Drive lately. 
And there maybe a hidden storage thief by uploading pictures to Google Maps. 

No other reasonable cause I can think of. 
Come back here to report please.


Answer:

A few more questions:
  • " If I search for the title of the album the following message is returned: The requested URL was not found on this server."
    How/where do you search ? You should search with words of the album title in the search box of Google Photos. 

  • "the individuals that I share the album with are also not able to view the pictures as they too cannot follow the link.
    How do you share ? 
    Can you post the first part of the link ? (You can remove the auth. key at the end). 
    Mine do start with https://photos.app.goo.gl/


Answer:

Rinus,
I don't believe I'm over capacity in any way:
Current storage
6.92 GB of 15 GB (46%) used
info_outline
  • Google Drive2.26 GB
  • Gmail1.53 GB
  • Google Photos3.12 GB
I don't upload photos to Google Maps, and haven't uploaded to Drive for weeks, maybe months.

Janvb,
Re:  "How/where do you search ? You should search with words of the album title in the search box of Google Photos." I do indeed search in this manner and using the title of the album created. I should also say that I am able to find and view an album I create until I attempt to share that album. Once I've attempted to share is when the album is lost.

Re: "How do you share ? 
Can you post the first part of the link ? (You can remove the auth. key at the end). 
Mine do start with https://photos.app.goo.gl/"
I've been using the three connected dots at the top left of the screen to share, then entering or selecting emails from the populated contacts list. The first portion of my link:


Answer:

@Cole Toovey
The link you mention is the beginning of the URL of a shared album indeed. There is a shorter link starting with https://photos.app.goo.gl/ which you get when you click the "Share" icon > Create link, or when you click the 3 dots > Options. That short link brings you to the same URL. 
I cannot think of a reason why albums would disappear when you try to share them. Do you still see them in https://photos.google.com/sharing? And if so is there the option "Show in albums" under the 3 dots?  Note that I mean the 3 vertical dots, not the 3 connected ones.


Answer:

Hello, I'm having the same problem. It's been two days now that I'm trying to create an album. If I only create it I can see it being there in both my phone app and on the web app. As soon as I try to share it with someone, a pop up saying "album is being created" and then I get redirected to a 404 page. At this point the album is not there anymore. Can anybody help?

Answer:

I'm having the exact same problem. I'm just trying to share a link with friends but everytime I hit create link it redirects me to a page that says "Can't find link" and then the album is nowhere to be found. On google plus the albums show up but if I try to open them it shows the same message.

Answer:

I am also having the same issue. When I go to share an album I have created as soon as I click on 'copy link' it deletes the images within my album.

Answer:

I have a similar issue but slightly different. I've created dozens of albums both shared and not. When I create an album of 19 photos all is normal. When I go to share, the album deletes over half the photos. The photos are still in my phone and backed up but refuse to go into a shared album. I can't even add them individually or add them if someone else sets up the shared folder.

Answer:

Did anyone get a resolution? I'm having this same issue, so they have not worked out this bug. I can add an album in my photo app. I click to share, add who I want to view...bam...gone. If I go to shared tab it shows the folder but empty and no longer on my main album page.

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Question: 20th November 2016 to December 2016

My photos

Hello Rajesh,

Welcome to the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better?

Also, please share a few screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,
Amanda


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Question: Upload from phone file from different device

I'm just wondering if I take a video using a go pro or some other camera, then send that file to my …

I'm just wondering if I take a video using a go pro or some other camera, then send that file to my phone gallary. Can I upload that file to my google photo and not have that particular file count against my storage since it is uploading from my phone to google photo originally, even though it wasn't originally created off my phone's local cameras?

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Question: Question about photos

Okay, when I was managing my Google that's how I seen my pictures on Google Map can other people see…

According to the official Google Maps Help page about this: 
 
To improve Google Maps and share your favorite photos and videos, add them to Google Maps. You can add or remove them at any time. You can't add photos or videos to addresses.
When you post photos, here are some more things that others can find:
You should review all of the information on that page regarding adding and deleting pictures on Google Maps. 
 


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Question: My movies video is not saving... kindly rrcty

I am making a video of my bike trip photos but they are not downloadable



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Question: How can i move image or a picture from google to my phone gallery

To move photos from google to my phone gallery samsung a10s

Hi, Peace Kahemela
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To bring back the pics to your phone's gallery, either, you can download photos one by one.
Regrettably, there is no option to do so on a batch of photos.
 
Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.
However, the local folder structure can not be restored.
To do so, there is no requirement to join Google One, the option is available to everyone.
However, the method may not be effective to recover something when the count is more than two hundred.
 
Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/
Select the Google Photos app for data download.
Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.
 
That will bring everything to your phone.
 


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Question: Why no sound it's full sound but it's like no sound 🤬😠😠😠😡😡😡

No sounds😠



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Question: Why are photos being labelled as "video is still processing" and can I get rid of that?

I have tried going to my goggle photos account - movie category to sort that out but there are no op…

@Victor
If you are shooting 4K movies without notice, your have uploaded extreme files which take long to get processed. And you also may have run out of your 15 GB free storage space at Google. 
Check one.google.com/storage for your Gmail-account and then come back to report.

PS: if you mean that have chosen 50 pics to let Google create a movie, we have no experience with that.


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Question: Sir I just back up my photos but this Is taking so much time sir please help me out

Sir I just need my back up fast sir please hlep me out

Hi, Hunny dhariwal
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
There can be multiple reasons for the backup not to happen.
 
# The quantum of photos to be backed is high.
# WIFI connectivity is intermittent. Too many devices connected to the same router thus restricting the bandwidth.
# Download & upload speeds are too asymmetric.
# Google Photos app is not allowed to use
  • Data in the background
  • Mobile data
  • Mobile data while roaming
# Activation of data saver through the settings.
# Putting a limit on the daily use of mobile data through the settings in the app.
# Putting a limit on the use of total data in a month through the settings in the phone.
# Activating battery saver or super saver mode.
 
Can you please go through these checks & confirm that these are addressed?


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Question: Can you fix your backup photos

I am mad because I tired multiple times and ways to backup my photo. It never works. I even purchase…

I  am mad because I tired multiple times and ways to backup my photo. It never works. I even purchased more space for back up. I looked how to do and tired them all. This seriously pisses me off. Because I can make space on my because I can back up my photos.

Answer:

Sorry King, we can not fix anything - this is a user to user forum . 
So without knowing more about your settings, we can't help. 
Check one.google.com/storage if you really have enough space at Google for your Gmail-account. 
Come back to report your numbers and your settings.


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Question: Nagababu recovered photos

Nagababu recovered photos please



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Question: How do i make a photo my home screen?

I want to make a picture my home screen

Hello Matthew Withoos,
 
Open Google photos go to the photo you want to set as wallpaper swipe up and you will get a option set as wallpaper click on it.
 
Let me know how it goes.
Thanks.
 
 
 


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Question: Moving the drive with a synced folder to a different computer

So my Laptop broke where I had my main Memories folder (photos and videos) synced to Google Photos t…

So my Laptop broke where I had my main Memories folder (photos and videos) synced to Google Photos through Backup and Sync but the hard drive is fine.
Now I have removed the hard drive and moved it to another computer keeping everything the way it was, even the same drive letter.
Now the question is: should I sync the Memories folder again from the new computer? I have over 140GB of files and I'm afraid that they will get duplicated in Google Photos where I already have lots of albums and it would be a real mess if all the files will uploaded again.
I don't see any settings in Backup and Sync that handles such situations and I really don't know what do.

Any suggestion guys? I've read a bunch of threads on a similar topic but I'm still not sure what to do here.
I'm on the latest Windows 10 64 bit if this helps.

Thanks in advance,
Cristian

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Question: Lost google suggested album

I couldn't save a photo album created by Google photos and it is no longer available. I need Google …



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Question: How can i put privacy account

I am very swaring... Because my photos are mis used

Hi, Gayathri Thilagaraj Gayathri
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To hide your photos, either you can archive that. Then, that wouldn't be visible immediately through the gallery view.
Or, if you have received the update of the "Locked folder", add the photos to that. 
Here is the help desk article explaining how to use the locked folder.
 


Answer:

Hi, Gayathri Thilagaraj Gayathri
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To hide your photos, either you can archive that. Then, that wouldn't be visible immediately through the gallery view.
Or, if you have received the update of the "Locked folder", add the photos to that. 
Here is the help desk article explaining how to use the locked folder.
 


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Question: I love this app for comment

I was also interest for this app



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Question: How to attach photos to emails



@Margaret
Simply by selecting a few in the Google Photos app and then share (lying V) to your mail-app - the M of Gmail probably. 
Then fill the adress and type some text and send the mail. 

PS: if you select too much, you are invited to make them smaller or to send them as a link to your cloud.


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Question: Please help me

Mere mobile me only 1.2 gb backup dikha raha hai lekin backup me 13 gb hai plz hep me



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Question: these photos and videos are already in google photos

The exact errot message is in the title of this post. I got a few thousand skipped photos due to rei…

The exact errot message is in the title of this post. I got a few thousand skipped photos due to reinstalling the OS and reinstalling backup and sync. How to get rid of these messages?

Answer:

Hello Martin,

Thanks for stopping by the Google Photos Help Forum.

Google Photos has identical duplicate detection, where if you have uploaded photos to Google Photos already, it will not re-upload the same photo (each photo file has a unique "Hash" that allows us to determine this).

Hence, Google Photos avoids uploading duplicates, when different upload methods or devices are used, as long as the photos aren't edited.

Let me know if you have any questions.

Regards,
Amanda


Answer:

Hi Martin,

Thanks for responding.

The message automatically wouldn't appear if the same photos aren't backed up again.

Regards,
Amanda


Answer:

But the message keeps reappearing, as every time the computer is restarted, the B&S tool checks for changes. And these (already existing) photos apparently are considered as changes despite the fact that they are already synced ... I have been looking around on the web for a solution to this issue (that many people have), but no solution found yet... The problem is that it slows down the computer for quite some time, depending on the number of photos with that particular (erroneous) feature.

Answer:

I ended up finding a solution to this issue myself. Just a warning that there may be significant risk involved with doing this but because google hasn't helped anyone yet, I felt I had to take matters into my own hands. There is an option hidden away in the Backup and Sync desktop client that lets the client upload duplicate files. Once this option is turned on all my duplicates were uploaded to photos and all error messages were resolved. Also, all my local files were shows as synced once again instead of showing sync error icons. To perform this edit, it takes a bit of research but I'll give you the basics. first you need to go get DB Browser for SQLite. SQLite is the database the photos client uses. After getting that tool you can use it to open the settings database. Generally the database can be found here C:\\Users\\YourUserNameHere\\AppData\\Local\\Google\\Drive\\user_default\\sync_config.db though your system may vary. Use the browse data tab to view the data contained in the data table. Finally, scroll down until you find the setting copy_duplicate_photos. You can edit its value from a 0 to a 1. Restart the backup and sync client and away it goes. Just to be clear, there may be ramifications that are unknown from doing that. I set the option back to 0 once my files were synced. Honestly, if all that sounds like crazy talk to you, you probably shouldn't attempt doing it. Its just sad that google has the means to help people but they just don't. Good luck everyone.

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Question: Cast from google photos app on iPhone 7 to Xbox one?

I'd like to cast the video from my phone to the television. The option pops up with little cast icon…

I'd like to cast the video from my phone to the television. The option pops up with little cast icon and gives me only the option for the nest hub. In the youtube tv app and others I can choose the Xbox. Is it something I can do? Would be great to share and watch together.

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Question: I can't move photos to the trash. It says my trash is full, how/can you empty it?

Trying to empty my trash.

Hi Cathy Harrell,
Please follow the steps(Empty your trash section) mentioned in https://support.google.com/photos/answer/6128858?co=GENIE.Platform%3DAndroid&hl=en&oco=1 this help page to delete items from trash.

Quick View of help page:
  1. On your Android phone or tablet, open the Google Photos app.
  2. Sign in to your Google Account.
  3. Tap Menu -> Trash -> More -> Empty trash -> Delete.


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Question: I have deleted my photos from my google photo trash. How can I recover it?

I have deleted my photos from my google photo trash. How can I recover it?

Hi Prithavi Shing,

There is no way to recover the photos which was deleted from trash.

Anyway please give a try on this Sandie's answer https://support.google.com/photos/thread/406055?msgid=420567

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Question: Why do I have to have wifi just to view videos and view photos in high-quality? I don't like it.

I want to view my saved and made-videos but it keeps telling me I need internet connection. Each tim…

I want to view my saved and made-videos but it keeps telling me I need internet connection. Each time my wifi is off and I view my photos, they blurry and fuzzy. I don't know why we need wifi just to view videos and don't know why my photos are poor quality when I don't have wifi. I don't that.

Answer:



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Question: Videos from past years

I can see the pictures from the year 2003 but the videos are not there and seem to be lost. How can …



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Question: My photo permanent deleted recover my photo pls help me sir pls

My photo permanent deleted pls help me recover photo this email

bd jahangir,
 
Following is text from the official Google Photos Help page about deleting and restoring photos and videos: 
 
Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
  1. On your Android phone or tablet, open the Google Photos app .
  2. At the bottom, tap Library  Trash .
  3. Touch and hold the photo or video you want to restore.
  4. At the bottom, tap Restore. The photo or video will be back:
    • In your phone’s gallery app
    • In your Google Photos library
    • In any albums it was in
If the item is not in your trash, it may be permanently deleted.
    Important:
    • If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
    • If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
    • If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
    Empty your trash
    If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.
     
    Important: If you empty your trash, you permanently delete any items in your trash.
     
    Don't see the photo or video?
    If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
    • You moved it to trash more than 60 days ago.
    • You moved it to trash, then emptied your trash.
    • You permanently deleted it from your trash.
    • You permanently deleted it from your device’s Gallery app, without backing it up first.
    When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 
     
    The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 
     
     
    If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 
     
    Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place. 
     
    Regards,
    ~ Greg
     


    Answer:

    bd jahangir,
     
    Following is text from the official Google Photos Help page about deleting and restoring photos and videos: 
     
    Restore photos & videos
    If you deleted an item and want it back, check your trash to see if it’s there.
    1. On your Android phone or tablet, open the Google Photos app .
    2. At the bottom, tap Library  Trash .
    3. Touch and hold the photo or video you want to restore.
    4. At the bottom, tap Restore. The photo or video will be back:
      • In your phone’s gallery app
      • In your Google Photos library
      • In any albums it was in
    If the item is not in your trash, it may be permanently deleted.
      Important:
      • If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
      • If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
      • If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
      Empty your trash
      If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.
       
      Important: If you empty your trash, you permanently delete any items in your trash.
       
      Don't see the photo or video?
      If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
      • You moved it to trash more than 60 days ago.
      • You moved it to trash, then emptied your trash.
      • You permanently deleted it from your trash.
      • You permanently deleted it from your device’s Gallery app, without backing it up first.
      When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 
       
      The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 
       
       
      If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 
       
      Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place. 
       
      Regards,
      ~ Greg
       


      Answer:



      ====================End Question=====================


      Question: I can't download photos from my Google Photos

      Since July 3 2021, I can't download any photo in my Google Photos (except the videos is still workin…

      Since July 3 2021, I can't download any photo in my Google Photos (except the videos is still working normally). Whenever i press the "Download" button, this page keep showing up like this:

      Also, it's taking so long to upload a photo or a video on my Google Photos. Example as i'm uploading a video with 73MB, it took me 15 or 20 minutes to upload the video. This happened to me since July 3 2021 too.

      What's wrong with this? Please, fix these as soon as possible.

      Answer:

      I never heard of restricting downloading, and Google Photos has no live help. 
      You may try alternative ways to download photos added to an album:


      Answer:



      ====================End Question=====================


      Question: Account is showing full, when we have used only 7 gb

      Not able to update photos

      Pushapa Singh,
       
      The amount of free storage space you have with Google is shared between Google Photos, Google Drive, and Gmail.

      This means that email attachments in Gmail, original quality pictures in Google Photos, and certain file types in Google Drive will all reduce the amount of space you have left.
       
      Visit the Google One storage page to see your current storage usage. Visit the Google One Storage Management page to view more comprehensive details about your files along with options for cleaning it up to create more space. 

      This info should go a long way to helping you figure out what's responsible for using your storage.
       
      Regards,
      ~ Greg
       


      Answer:



      ====================End Question=====================


      Question: Deleted device foldera

      I have accidentally deleted multiple device folders and now images are only showing up in the "photo…

      I have accidentally deleted multiple device folders and now images are only showing up in the "photos" section of the app. I can not upload any photos to social media because the photos are not in the album section.  How can I fix this issue?

      Answer:



      ====================End Question=====================


      Question: I have stopped form backing up the photos but still google photos is consuming data.. How to stop it

      I have turned off the backup and sync from google photos but still google photos is backing up photo…

      I have turned off the backup and sync from google photos but still google photos is backing up photos and consuming whole data regularly..i want to stop it but don't know how to do this and why is it happening

      Answer:

      Hi, Neelu Tiwari
       
      Welcome to Google Photos Community Support Forum & thanks for your query.
       
      The Google photos app will continue to consume data for the following actions.
      • Refreshing the thumbnails
      • Edit the photos.
      • Add to albums
      • Share with someone through Google Photos or social media
      • Download the pics which are not on your device
      • Compose creations.
      • Search pics and so on
       


      Answer:



      ====================End Question=====================


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