Tuesday, March 29, 2022

Google storage

Question: Google storage

I have changed to a google pixel 4a phone I understood I had unlimited storage of photos yet I have …

I have changed to a google pixel 4a phone I understood I had unlimited storage of photos yet I have now been told my storage is 93%full and to manage/buy space 90% is my photos what can I do?

Answer:

Hello charlotte hannon,
 
Pixel 4a has unlimited storage on Google photos at high quality. Photos uploaded from Google Pixel 4a at high quality don't count towards your storage.
 
If you upload photos upload on original quality it will count towards your google account storage.
 
  1. On your Android phone or tablet, open the Google Photos app .
  2. Sign in to your Google Account.
  3. At the top right, tap your account profile photo or initial.
  4. Select Photos settings   Back up & sync  Upload size.
  5. Select an upload size to high quality.
 
Let me know how it goes.
Thanks.
 
 
 


Answer:



====================End Question=====================


Question: Backup my photos and videos

Backup photos and videos

Hello Harman Deep 6135,
 
Turn back up and sync on or off
Before you start, make sure you're signed in. 
  1. On your Android phone or tablet, open the Google Photos app .
  2. Sign in to your Google Account.
  3. At the top right, tap your account profile photo or initial.
  4. Select Photos settings  Back up & sync.
  5. Tap "Back up & sync" on
 
Let me know how it goes.
Thanks.
 
 
 


Answer:



====================End Question=====================


Question: Why cant i see pictures in my Google account from may 30 2015 till june 2nd 2020

I goto account but can't see pics from may 30 2015 till June 2nd 2020 but can see everything after t…



====================End Question=====================


Question: How can I get my old photos back that I deleted

Trying get my delete photos of my welding day in Oct 26 2020

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


Answer:



====================End Question=====================


Question: Photos added via the "Save Photos" button on a shared album appear on web but not mobile

Hi there, I am attempting to add all photos from a shared album into my "Photos tab". On the iOS app…

Hi there,

I am attempting to add all photos from a shared album into my "Photos tab". On the iOS app, I visited the shared album, and hit the "Save photos" button. I then get a toast saying the photos have been saved. However, when I visit the "Photos" tab, I cannot see any of the photos I attempted to save from the shared album. Interestedly, if I go to the website, I am able to see the photos from the shared album populate inside of the "Photos" tab.

Any help would be greatly appreciated!
Jamie

edit: I tried the Android app on another phone and the photos do appear, so it seems to be specifically an iOS issue.

Answer:

Hello Jamie,
 
Welcome to the Google Photos Community.
 
The only thing I can suggest is to delete the Google Photos app (no camera roll photos will be affected) then power down/power up the mobile and reinstall the app.
 
This should rebuild the local view to match the web master.
 
Regards,
Peter


Answer:

Sorry it's a bit hit and miss, but Google don't provide individual user support so apart from suggesting that you leave feedback for the devs there isn't much we can do.
 
You could try adding to a regular album on the web to see if that shakes things up.


Answer:

Sorry it's a bit hit and miss, but Google don't provide individual user support so apart from suggesting that you leave feedback for the devs there isn't much we can do.
 
You could try adding to a regular album on the web to see if that shakes things up.


Answer:



====================End Question=====================


Question: Photo Recovery software to get back the permanently deleted photos

Sorry

Satish, Google Photos does not have any recovery software.
 
Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

hi!
last year, my laptop hard drive crash and vary important data and photos for me on that hard drive. I have to get recover that data asap. after my long searching, I find out Recoverit
                https://www.stillbonsoftware.com
this software helps me to recover data from a dead hard drive. I think this will help you.
  


Answer:

Satish, Google Photos does not have any recovery software.
 
Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



====================End Question=====================


Question: Plz backup my photos

Backup image



====================End Question=====================


Question: 16 jan 1996

want to see it



====================End Question=====================


Question: want to see my pictures





====================End Question=====================


Question: How do I turn off auto play on my videos.i don't want video's playing as I'm going through my pictu

Trying to turn off auto play on my videos

Hi Sondra,

When you a video as you scroll through, tap the 3 dots on the top right and side and you should see an option that says Loop Video, just untick that as it should stop.


Answer:



====================End Question=====================


Question: Parminetli delete photos recovery please

Parminetli delete photos recovery

Hello edigathirupal goud,
 
Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com
If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on
2. Check the trash - photos.google.com/trash
Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.
 
If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 
 
3. Review other options
  • if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
  • have you made any backups of the photos on your phone, camera, computer, or elsewhere?
  • there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
  • you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
  • If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.
 Thanks.


Answer:



====================End Question=====================


Question: How do I move my pictures from my camera to my SD card ?

I want to move photos from camera to my SD card

Hi, Karen 7051
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Although there are multiple ways to transfer the content from the internal memory of the phone to an SD card, doing so through Google Photos allows retaining the backup and sync aspect.
Please follow the steps below to achieve the transfer.
  • Open Google Photos.
  • Tab Library.
  • Tap the desired folder under Photos on the device like Camera, Screenshots etc.
  • Select photos by long pressing then tap others after the tick confirms the first selection
  • You can also long-press and stroke down while still in a pressed condition, to select a batch.
  • Next, tap the 3 dot menu top right.
  • Tap Move to folder.
  • Tap New SD folder, type a folder name then tap Create.
Note that if the photos are backed up to Google Photos this will not remove them from the Photos, and even if the new folder is not selected for Backup & sync any contents will still be deleted if you delete that using the Google Photos app.


Answer:



====================End Question=====================


Question: How to access screenshots from January,2021



If these were backed up to Google Photos they would be in the same place as all your photos. The screenshots folder is not usually backed up by default though, so you would have needed to have either manually backed up the photos or manually turned on sync for that folder on most devices.


Answer:



====================End Question=====================


Question: Photo views

How do I find how many views I have had of my Google photos.

Hi, Karol King
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, are you looking for the number of views to the shared photos?


Answer:

I wish to know how many views of my photos there have been. Google used to send me an email every few weeks telling me how many views I have, but recently I have not been receiving those emails.

Answer:



====================End Question=====================


Question: How to stop upload my device photos to google photos

How to stop photos into Google photos

Hi, Sai koteswara rao
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To stop upload of photos to the cloud, disable "Backup & sync" through the settings in Google Photos.


Answer:



====================End Question=====================


Question: Why is my old photos counted toward quota?

My photos & videos that I've uploaded prior to June 2021 is showing up against my 15GB quota. Can so…

My photos & videos that I've uploaded prior to June 2021 is showing up against my 15GB quota. 

Can someone fix the issue please.

Thanks!

Answer:

Probably you never have played any attention to one.google.com/storage for your account. 
Tell us the 3 numbers you see there before we can go on.


Answer:



====================End Question=====================


Question: Why does myFace recognition doesn't work?when I click my friends photo it doesn't open

Open photos



====================End Question=====================


Question: Jun photo book, Cover is correct. Inside photos is of different family. Not Hawaiians. WTH

Can't do anything. I received someone else photos. The order is messed up. Who has my photos?

Hi Pat,

So sorry to hear about the photo book issue.
  1. On your Android phone or tablet, open the Google Photos app.
  2. Sign in to your Google Account.
  3. At the top left, tap Print store .
  4. Under "Past orders," select the photo book you want to contact us about.
  5. On the details page, tap Contact support here.
If this link is not available, find your confirmation email, or receipt from your package. Another "Contact us" link is available there.

Unfortunately, we do not have a way on the forum to discover who, if anyone, received your photos in their book. First, I would not assume that someone else got your photos, as the issue could be simply related to your book only, but it is a fair question that should be asked via the help steps mentioned above.

Best wishes for successful resolution,

Joe

 PS - Additional help suggestions can be found via this help article https://support.google.com/photos/answer/7378812?hl=en&ref_topic=7378810&co=GENIE.Platform%3DAndroid&oco=1


Answer:



====================End Question=====================


Question: Missing Google Photos

My pictures from April & May 2012 are just gone. No, I did not intentionally or accidentally delete …

My pictures from April & May 2012 are just gone. No, I did not intentionally or accidentally delete them.  No, I didn't change phones.  They have been sitting out there since 2012. I don't understand how this happens. I did check the Trash just in case and the archives just in case...nothing.  I also pay for extra storage.  Who can I call?

Answer:

Hi Trina - very sorry to hear about this circumstance. First, can you please confirm that the pictures in question are not viewable on both your Android device AND Photos on the web https://photos.google.com/

Checking both platforms will be helpful to investigate further. Thank you.


Answer:



====================End Question=====================


Question: I need to know why I can't open the schnucks workday form to reset my password

Going to the website but it said to reset my password but when I try the web page isn't opening

Hi Lisa

The Google Photos help community does not support the Workday app. Please visit their support area for trouble-shooting.

Joe


Answer:



====================End Question=====================


Question: Recover photo



Hello Dimpal Sachdev,
 
Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com
If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on
2. Check the trash - photos.google.com/trash
Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.
 
If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 
 
3. Review other options
  • if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
  • have you made any backups of the photos on your phone, camera, computer, or elsewhere?
  • there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
  • you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
  • If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.
 Thanks.


Answer:



====================End Question=====================


Question: can anyone help? none of the device folders are visible in Google photos for backup...

cant backup as the folders are not visible



====================End Question=====================


Question: How do I make my 360 photosinto one photo but you can view them all on different dates

Ok, so this is hard to describe but on google street view you can see different dates like you can g…

Ok, so this is hard to describe but on google street view you can see different dates like you can go in back in time. I have 3 360 photos of the same street so how do I add them together where you can view the different dates?



Answer:



====================End Question=====================


Question: Why aren't edited version of a photo showing up in shared album? I want the cropped and rotated.

I created a shared album for people to upload photos of a deceased relative for the memorial service…

I created a shared album for people to upload photos of a deceased relative for the memorial service.  When someone tries uploading a photo they cropped and rotated from iOS, the web version of the shared album on my account shows the pre-edited photo.  Since it's a shared album, and another user uploaded it, I can't edit it.  I also shouldn't have to do this because they already did the editing before it was added!

Answer:

I do'nt know about iOS, but the problem sounds similar to what happens when you first edit in Picasa3 and then upload. Picasa3 (and Lightroom and probably iOS) does not really edit the photo, but saves the changes in a file and applies them on the fly when you view the photos. In order to upload edited copies they may have to save or export edited copies first. 

You can edit the photos when you:
  • Add them to your library
  • Edit
  • Delete the original from the shared album
  • Add the edited copy to the album
Problems with that approach are:
  • You have to do the job, which is not what you want
  • Your name will appear on the edited photos


Answer:



====================End Question=====================


Question: Google Photos/Samsung Gallery. How do I only use Google Photos? Is it possible to disable Gallery?

I want to only have Google Photos active on my tablet. Samsung Gallery and Cloud are making changes.…

I want to only have Google Photos active on my tablet. Samsung Gallery and Cloud are making changes. I don't want to lose anything synced with Samsung Gallery. For instance, if a photo is deleted in Samsung, it also gets deleted in Google Photos. I back everything up to Google. But now, Samsung is going to delete all photos from their cloud. They want me to back up everything to One Drive but I only want to use one system. Using both Google and another system is too confusing. I only want one photo app and one organizing system. Even trying to explain it is confusing. Hope you can help. Thank you.

Answer:

Hello Anna,
 
Welcome to the Google Photos Community.
 
Samsung Gallery is built in and cannot be changed, it is Samsung Cloud which is being stopped and you don't have to use it. We can't advise on specifics but this video should help in turning the cloud off and once that is done you will be safe just using Goggle Photos and ignoring Samsung Gallery.
 
 
Regards,
Peter


Answer:



====================End Question=====================


Question: We can't see photos and videos when we will connect to WiFi

I tried my best but i can't

Hello Shubha C,
Welcome to Google Pixel Community.
 
I guess your isp have blocked this IP or related to that try switching to different wifi connection or mobile data.
 
Let me know how it goes.
Thanks.
 
 
 
 


Answer:



====================End Question=====================


Question: How do i get lost or deleted photos back on my phone

I have tried recovery photos it hard because of ads blocking photo app it won't let photos return to…

I have tried recovery photos it hard because of ads blocking photo app it won't  let photos return to my phone because ads block it from completing the process

Answer:



====================End Question=====================


Question: Managing Photos

Managing google photos and google photo storage

Hi there - are you looking for information on how to manage your photos in relation to your Google account storage? If so, information on this can be found here for all platforms https://support.google.com/photos/answer/9284827
 
I hope this helps!


Answer:



====================End Question=====================


Question: I'm continuosly getting "getting your photos" in Google photos app. Not able to back up the photos

I've tried to clear cache of Google photos, resetting the backup settings, restarting phone

Hi Ashlesha, thanks for posting.
 
A couple questions..
  1. Do you have battery saver turned on?
    1. If yes, please turn this off and try again
  2. Do you have an SD card in your phone?
    1. If yes, please remove and try the app again


Answer:



====================End Question=====================


Question: Need important photos recovered from 2019

Whatever FAQs or information I've come across so far tells me that recovering photos/videos after 60…

Whatever FAQs or information I've come across so far tells me that recovering photos/videos after 60 days of deleting, is impossible. However, I am desperately in need of a set of photos taken back in 2019 using this same Google account. Just want to check if there any way possible to recover those photos. I am willing to go to any extent to obtain those photos!

Answer:



====================End Question=====================


Question: Amer jai photo gulo delete Kora hoye 6ee ogulo kii pawa jabe

Amer photo ja delete hoye ga6ee sagulo kii pawa jabe

Hi, Goutam Roy 3351
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Are you not finding your deleted pics in the bin?
If your delete action is recent, you will find all the items in the bin. The bin icon  becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.


Answer:



====================End Question=====================


Question: Tranfer photo, s to pc. Without installing programes

Move photo, s from phone to desktop pc

Hi, vincent fox
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You do not need any program for the transfer of photos from the phone to a PC.
Connect the phone to the PC through the USB port. In the options that become visible after connecting the phone, select "Data trasnfer". Once done, the content will appear in the file explorer on the PC.


Answer:

 
As an alternative, when your photos are uploaded to Google Photos, you can download them to the PC.


Answer:



====================End Question=====================


Question: My pictures are not being backed up

My pictures are not being uploaded. I have over 164 photos and it's been over 2 weeks that Google Ph…

My pictures are not being uploaded. 
I have over 164 photos and it's been over 2 weeks that Google Photos is showing that it is "Getting ready to backup"  my pictures but nothing is happening.

Answer:

Hi Elias, thanks for posting. This is strange! A couple of suggestions..
 
First, can you please confirm you are running the latest version of the Photos app? (5.49.0.381968315) If not, please update the app and try again.
 
Second, you can try to clear the cache of the Photos app
  1. Go to the 'Settings' app of your device.
  2. Open the 'Apps' menu. ...
  3. Scroll the list until you find 'Photos'.
  4. Enter the 'Photos' to enter the information screen.
  5. Choose the 'Storage' menu under the 'Usage' section.
  6. Tap 'Clear data' or 'Manage Space' to clear data.
Also, can you please confirm you do not have any "battery saver" options on? You can also reboot your device if that has not been done recently. Finally, are you connected to a Wi-Fi network when attempting the upload?
 


Answer:

Hi Charlie

I'm running (5.49.0.384259279) an even newer version than (5.49.0.381968315)
 
What exactly will happen if I clear the cache of the Photos app?
Will that delete all the photos that have been uploaded?
Will that delete the photos on my phone that I'm trying to upload?
What is the data that will be deleted and where from?
 
Where can I check to confirm that I do not have any "battery saver" options on?
Optimize battery usage was on for Photos I set it to off.
Is that the battery saver option you were referring to?

I've already tried rebooting my device, nothing changed. 

Finally, of course I'm connected to a Wi-Fi network when attempting the upload.

Thanks fort your support


Answer:

Hi Charlie

I'm still stuck. Photos are still not uploading.

I've cleared the cache
I've rebooted my phone
I have 2TB of available space on my cloud storage
No photo is bigger than 75MB. All are in fact 2-3 M on average.
I have tried to select a photo and back it up manually. I see a notification that the photo is uploading but it does not.
I don't know what else to do.

I tried and successfully uploadied a photo using my browser to Google Photos Web. 

What can I do???? 

Pls help. I'm still stuck with this frustrating "Getting ready to backup" message.

Pleeeease help.

Thanks


Answer:

Hi Elias,

I'm still fairly stumped here. 

  1. The only other check I would ask is to ensure the pictures you are attempting to upload are supported by Google Photos. 
  • File sizes that can be backed up.  Your files won't be backed up if they are:
    • Photos larger than 200 MB or 150 MP
    • Videos larger than 10 GB.
    • Items smaller than 256 x 256.
  • File types that can be backed up.
    • Photos: .jpg, .heic, .png, .webp, .gif, and some RAW files.
    • Live photos can be backed up if you use the Google Photos app on your iPhone or iPad.
    • Videos: .mpg, .mod, .mmv, .tod, .wmv, .asf, .avi, .divx, .mov, .m4v, .3gp, .3g2, .mp4, .m2t, .m2ts, .mts, and .mkv files.
If you try to back up a file type not listed here, it may not work with Google Photos.

  1. Can you also let us know what the brand/model of your phone is? 
  2. Did the phone you are attempting to upload from take any/all of the pictures?


Answer:

Hi

Thx for your suggestions.
I cut all photos that were being uploaded from their original phone folder and pasted them in another newly created phone folder.
Google Photos added them to the pictures to be uploaded, thus duplicating all picture to be uploaded.
I then erased all initial photos from Google Photos to be uploaded (while of course checking that they had the old phone folder path) keeping only the new pictures from the new folder.
Google photos then successfully uploaded them.
I still do not understand why the prices was frozen and why this move of pictures from one folder to another and the erasing of the old photos unfroze the process.
Anyway my problem is now solved and Google photos is backing up correctly.
Thanks to all for all their support and guidance.


Answer:

Hi

Thx for your suggestions.
I cut all photos that were being uploaded from their original phone folder and pasted them in another newly created phone folder.
Google Photos added them to the pictures to be uploaded, thus duplicating all picture to be uploaded.
I then erased all initial photos from Google Photos to be uploaded (while of course checking that they had the old phone folder path) keeping only the new pictures from the new folder.
Google photos then successfully uploaded them.
I still do not understand why the prices was frozen and why this move of pictures from one folder to another and the erasing of the old photos unfroze the process.
Anyway my problem is now solved and Google photos is backing up correctly.
Thanks to all for all their support and guidance.


Answer:



====================End Question=====================


Question: How to reduce photo size

I want to reduce the size of a photo so it can email more easily.

Hi Nancy, thanks for posting.
 
If you are using Gmail for your email, this functionality if built in. Clicking on the picture after inserting will allow you to resize. If not using GMail, there is not a way to alter the size of the photo natively within Google Photos outside of cropping the image to be smaller. 
 
 


Answer:



====================End Question=====================


Question: How do i move batches of photo video from g photos to g drive w/o downloading + reupload? Ty

I have looked on google.com as well as various support and tips and tricks page but cannot find a wa…

I have looked on google.com as well as various support and tips and tricks page but cannot find a way to move from within google photos to google drive. Right now the process is, download from photos.google on browser and then delete from photos, then empty trash, then upload to g drive in an organized folder, and delete from my computer, then empty that trash.

I just want to be able to select multiple files in google photos phone app, and select move or copy to, and send them to google drive. Copy being a backup of photos to share originals to my business partners and retouchers, while I want to use move to simply get the files off google photos and sort them where I can find them.
 I find Google photos backup very useful, except certain content I'd like to remove such as work projects, screenshots etc so my google photos will better recommend photo books and make better digital fun stuff for me 2 buy. Ty for your time and help.💎🙏🏽

Answer:

Hello Derek,
 
Welcome to the Google Photos Community.
 
You can select the photos (not sure about hundreds) and use the share icon to Save to Drive
 
Regards,
Peter


Answer:



====================End Question=====================


Question: Are photos backed up after partner sharing?

Hi there, I am trying to transfer all of my photos on one google account to another account, so I ca…

Hi there, 
I am trying to transfer all of my photos on one google account to another account, so I can then delete the old account.  In order to do this I have enabled partner sharing between the accounts and saved all the photos to the library of my new account.  However, I have now disabled partner sharing and I am unsure if the transfer has worked.  All my photos now appear on the new account as intended but Google is saying I only have 11GB of photos storage used while the old account has almost 200GB.  This has left me a little worried as I am unsure whether my photos are actually saved on my new account or whether they'll still dissappear from this new one if I delete the old account.
Hope this makes sense and any help would be greatly appreciated. 

Thanks,
Claire.

Answer:

Hi Claire, thanks for posting.
 
First - how long ago did you complete the transfer? There can be a lag (multiple days) in the display of storage space when mass changes to your photos library takes place. 
 
Second - with that many photos, can you confirm you have enough storage on your new account?
 
You can also spot check various points in time between the two libraries which may help validate if your procedure worked.
 
Please let us know on the above and we can continue :-)


Answer:

Hi.  We did the transfer 3 or 4 days ago.  It said to allow up to 48 hours, which is why we waited until now to ask.  We have the same amount of storage on both accounts (200gb).  On the old account it says we have used about 185gb, but the new one says just 11gb has been used, which is why I'm worried the pics aren't being backed up properly to the new account.  We had the new account set to save all photos from the partner account, but am really worried about deleting the old account & loosing 1000s of pics.  We have tested it by deleting the odd photo from the old account & some remain in the new account, but some don't.  I assume that if it has worked properly the new account should use a similar amount of storage to the old one?

Answer:

Thanks for the information. Out of curiosity - are both accounts sharing the same 200GB of storage or did you purchase 200GB of storage for each account?

Answer:

Thanks Claire - One other thing to confirm. On the old account, can you confirm how much of the 200GB used is for Google Photos? This will ensure an apples to apples comparison between the old and new account.

If you have access to a computer, I recommend using Google Takeout (https://support.google.com/accounts/answer/3024190?hl=en) to download all of the pictures from the original account and then upload from the same computer into the Google Photos library for the new account. With the number of photos you are working with, there will be no way to fully determine all of them are migrating appropriately to the new account. In theory, your approach should work but the spirit of the partner sharing is not necessarily to move photos in mass between accounts. You could also use the Google Download tool (https://www.google.com/drive/download/) to accomplish this as well with a computer.

I'm sorry this isn't a clean answer, but my priority right now is ensuring you have your photos and that is where the options above come into play.


Answer:

Hi, pretty much all the storage is google photos.  Only 0.3 gb is for Google drive.  Any email storage is on the new account as that is my correct email & why we want to move the pictures.  I don't have a computer, so can't do that.  It seems odd that Google don't have an easy procedure / tutorial for moving photo libraries between accounts.  There must be all sorts of reasons & circumstances why people would need to do this.

Answer:



====================End Question=====================


Question: Mera photo sar aap si kariye





====================End Question=====================


Question: When i delete pictures from samsung gallery it deletes from my Google photos too. Kindly help.

I have been deleting pics from my Samsung galley to create space however it has been deleting from m…

Hello Nehali,
 
Deleting from the Gallery (not the Google Photos app) should not delete the Google Photos copy .  If the copy you see in the app also disappears then it usually means that the photo is not backed up to Google Photos. Photos actually IN Google Photos can only be seen at the Google Photos Backup location - Tap here
 
Please check the help article at Back up photos & videos - Android - Tap here to make sure Backup is enabled.
 
The safest way to clear device storage is to use Free up space by tapping your account icon top right to choose that option. The app will only remove photos after checking if they are backed up first.
 
Note that the photos will no longer be available to view in your gallery and might not be available to choose from Social media apps. WhatsApp currently has access, Facebook currently does not. Unsure about others, but still possible to share to apps from inside Google Photos
 
Photos can also be deleted by selecting them and the to use the 3 dot option to Delete from the device. This will also give a warning if the photo is not backed up.
 
Regards,
 
Peter


Answer:



====================End Question=====================


Question: I have a one plus 7 phone since six months my Google photos are not syncing and so I have no backup

Reset has been done not helping

Back up photos & videos - Android - Google Photos Help

Answer:



====================End Question=====================


Question: deleted photos of 8-30.3.2019

Photos of 8-10.03.2019



====================End Question=====================


at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)