Google photo QA: I don't want to upload photos to Google photos directly by camera. I want to upload them by myself.

Question: I don't want to upload photos to Google photos directly by camera. I want to upload them by myself.

I want to upload my photos myself. More than of that, if I delete photos in my device to free up spa…

I want to upload my photos myself. More than of that, if I delete photos in my device to free up space, then it will also be deleted from Google photos.

Answer:

Hi,

If you want to you can choose to not have you back up and sync turned on and back up your your photos as and when.

Also to free up space once these photos are backed up use the 'Free up Space' option in Google photos.

Here's how: Free up space on your device

Hi,

If you want to you can choose to not have you back up and sync turned on and back up your your photos as and when.

Also to free up space once these photos are backed up use the 'Free up Space' option in Google photos.

Here's how: Free up space on your device

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Didn't showing some albums for backup option. How can i add it into google photos from gallery?

Backed up 90% of my files. Still some albums didn't available as backup folder . How can i add it to…

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Question: In the my phone I am not able to update my Google photos. How can I update my Google photos

I am not able to update my Google photos. How can I update my Google photos

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Is it possible to delete my photos in my account without removing thise from my device?

I have tried deleting one photo from my account and it removes from my device too..Though i dont ean…

I have tried deleting one photo from my account and it removes from my device too..Though i dont eant it to be remove from my device,only to delete it fro. my acct.

Answer:

Hi, Rhem

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest you go through this article first to understand the process:-

Delete photos/videos from Google Photos but not from a mobile device

When you delete a photo in Google Photos it will also be deleted from all synced devices. In practice that are only mobile devices (phones and tablets) since syncing with computers has been disabled. There are however ways to do this:

Disable Backup and sync on the device
Move the photo to a non-synced folder before you delete it from Google Photos.
Once done, open the link https://photos.google.com through any browser on your phone, log into your Google Account & start deleting the unwanted pics.

Answer:

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Question: Find photos by geo-location specified in coordinates or plus code

How can I find all my photos that were taken at a certain geo-location specified in coordinates or p…

How can I find all my photos that were taken at a certain geo-location specified in coordinates or plus code?

I can search by place names but that is useless if your location is far from a properly named place, or you have too many photos or the place is too big.

Answer:

Hi, FerdiLouw

Welcome to Google Photos Community Support Forum & thanks for your query.

Regrettfully, there is no functionality to search the photos on geocode or plus code.

Nevertheless, you can suggest that feature through the help & feedback route.

Here is a link explaining how to do so.

Send feedback to the Google Photos team

Answer:

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Question: I took some photos in 2014 but it says that the photos are taken from 2010.(Wasn't even born yet)

I tried to refresh the page but it didn't work. I have the same photos in another device but the oth…

I tried to refresh the page but it didn't work. I have the same photos in another device but the other device mentioned the right year. I think it's a glitch.

Answer:

Hi, Kunta Lalitha

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest you clear the cached & stored data of Google Photos app through the settings on your phone & see whether the discrepancy goes off.

Answer:

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Question: I can't get into my locked files how can I recover the PIN

I am trying to get into my locked photos and I forgot my pin how can I recover it

Hi, Candice Almaraz

Welcome to Google Photos Community Support Forum & thanks for your query.

The locked folder uses the same pin that you use to unlock your device.

Alternatively, you can unlock that using your stored fingeprints also.

Answer:

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Question: Hi sir

Hi, Svapnesh Rathwa

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

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Question: Many of my videos r showing- "Can't play the video" how that cud be fixed? Possibilities?

Many of my videos r showing "Can't play the video" What cud have gone wrong? N ways to recover them …

Many of my videos r showing "Can't play the video" What cud have gone wrong? N ways to recover them ? A quick help will be so much appreciated since those r some really useful as well important ones!! Thanks

Answer:

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Question: Permanent delete files

Permanent delete files

Hi, ravikumar meena

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

and run a scan for anything to recover.

Answer:

Hi, ravikumar meena

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

and run a scan for anything to recover.

Answer:

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Question: Forget email id password

Wants to creat new password but mobile number is also forgot

Hi, SONAM KUMARI 2203

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is
https://support.google.com/accounts/community?hl=en

Answer:

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Question: This app gets close whenever I open it.may this mobile is giving problem. Check want is the problem

This app gets close whenever I open it automatically. I think problem is with mobile because it is h…

Hi, poonam mitkari

Welcome to Google Photos Community Support Forum & thanks for your query.

Since you are facing the problem for many other applications, no specific solution can be suggested through Google Photos.

Neverthless, try uninstalling all the unwnated apps and also the ones which are not through Google Play store.

If you can't uninstall, disable all those apps.

Answer:

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Question: Recover my old photos.

Hi Ashu

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.

You moved it to trash, then emptied your trash.

You permanently deleted it from your trash.

You permanently deleted it from your device's Gallery app without backing it up first.

Here are additional tips for locating photos https://support.google.com/photos/announcements/9343342

If the images were still on your phone's local storage, you can decide if data recovery software would be useful. Typically you download the software to a computer, attach your phone via USB, and run the software to attempt to recovery deleted data from the phone's local storage (not from Google's servers.) I don't have a recommendation for software.

Best wishes

Joe

Answer:

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Question: Hi, i recently uploaded some photos to Google photos but unexpectedly i won't find out them.

I wasn't find my synced photos.

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Question: Some photos are not backing up and also not getting delete and also can't see those photos.

In back up page there are some photos which are not backing up and also not getting delete and I am …

In back up page there are some photos which are not backing up and also not getting delete and I am unable to see those photos. When I open any photo it gets downloading downloading.......

Please help sir , I have attached a screenshot plss see that also

Answer:

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Question: Pls backup my deleted photos

Plss backup my photos

Hi Deepthi

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.

You moved it to trash, then emptied your trash.

You permanently deleted it from your trash.

You permanently deleted it from your device's Gallery app without backing it up first.

Here are additional tips for locating photos https://support.google.com/photos/announcements/9343342

Best wishes

Joe

Answer:

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Question: Creating albums won't actually allow me to share anymore.

I've tried creating albums to then share. But they are not creating as they normally would

- Unable to share

- Cannot create link

- no thumbnail

Answer:

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Question: Startup issue

I have installed the photos app after formatting my phone but now it is not showing the synced photo…

I have installed the photos app after formatting my phone but now it is not showing the synced photos and videos of mine before formatting

Just a blue line keeps moving at the top continuously without stopping

Also the app is not responding to data usage

I have turn on backup and sync from the settings

Turned off screen saver or battery saver

Keep my phone on charging

Also connected it to the high speed data network with an speed of 4mbps

But still when i open this app its blue line keeps going on and on

I m fed up with it

Just tell me whether my photos synced are safe or nit or i have lost al of them

Hope to listen from your side as soon as possible

Answer:

Hi, Aditya Yadav 3889

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.

Once you confirm the photos are visible, then please revert.

Answer:

I have tried opening my photos via web browser it is visible there but the app is still having the same startup issue

Same blue line is gojng on and on

Answer:

Hi, Aditya Yadav 3889

Thanks for your reply

I suggest you clear the cached & stored data of the Google Photos app & then try once again.

Nevertheless, can you inform the following details of your phone?

Make & model
The name of the OS & version
Base android version & security patch version
Google Photos app version
Amount of free space available on the phone.

That will help in suggesting some further actions.

Answer:

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Question: for some photo dt took n my childhood I wd lik to change the date the photo has been taken.possible?

for some photo that took n my childhood I would luk to mention dates that has been taken.. let it ha…

for some photo that took n my childhood I would luk to mention dates that has been taken..

let it has uploaded date also.. I require photo capture date.. is it possible to add anywhere

Answer:

Hi, Vrv

Welcome to Google Photos Community Support Forum & thanks for your query.

The below is the text appearing on the official help page.

Change date & time stamps

You can change the date and time stamps for photos and videos using a computer.

When you change the date and time of your photo, the edited date and time will appear in Google Photos. But if you share it with other apps or download it, it may show the original date and time saved by your camera.

On your computer, go to photos.google.com.
Place your cursor over a photo or video. To select the items you want to update, click Select.
At the top right, click More.
Click Edit date & time. For multiple selections, you will see two options:-

- To specify a date and time for the first item and automatically adjust the dates and times for the other pics relative to that, click Shift dates & times.
- To set the date and time for all the items you selected, click Set one date & time.

Follow the instructions to finish.

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Question: Facortory reset

I recently factory reset my phone by accident how do I get all my pictures back

Hi Dieselmuncher90

If the photos were backed up to Google Photos before you reset the phone:

Connect to good wifi or cell data on the reset phone
Launch Google Photos
Log in to the exact same Google Account you used for Google Photos
If you have already signed in to a different account on the reset phone, select the profile icon on Google Photos upper right to add another account. Then add the exact same one you used for the backup and log in
Any backed up images will be there

Any images not backed up prior to factory reset are likely lost. You can search Google Drive to see if you saved any images there. Or check emails, social medias or friends or relatives with whom you may have shared images.

Joe

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Question: I do not want google to enhance or interfere with my photos

Switch-off all setting about History and Suggestions under your profile.

Just robots over there - no human beings :-)

Best

PS: but you can't get rid of the search examples about your popular locations and "things".

Answer:

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Question: Photos vanished from google photos when i deleted them from my device.

I needed to make space on my phone and I have it auto synced to back up to google photos, which I pa…

I needed to make space on my phone and I have it auto synced to back up to google photos, which I pay for. When I first deleted the photos from my device they were still I'm Google photos, but this morning they are gone and they are not in the bin either. I didn't think this would happen, I thought once they were backed up they were safe. I guess syncing works both ways - when it syncs what is gone from my phone will then be removed from Google photos. Is there any way to avoid this as I really need to delete more from my phone but I want them to still be saved in Google photos. Thanks.

Answer:

Hi Rebecca,

>>> Photos vanished from google photos when i deleted them from my device

DO NOT use the trash can to delete photos you may ever want.

Only use the "Free up space" function:

https://support.google.com/photos/answer/6128843/free-up-space-on-your-device-android

It is always a good idea to store important images in more than one place / tool. My photos are in Google Photos, on my laptop, and on multiple external disk drives (not connected to any computer or network).

Have a good weekend, Dougsap (volunteer Google Photos user)

Answer:

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Question: Images not loading

The images in search doesn't load...few of them loads but majority of it remains blank inspite of wa…

The images in search doesn't load...few of them loads but majority of it remains blank inspite of waiting for the longest time.Wifi and mobile network is not an issue.

Answer:

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Question: App is not opening

The app is not opening from last few days. I have tried all the instructions suggested. Everytime I …

The app is not opening from last few days. I have tried all the instructions suggested. Everytime I

tap on the App, it shows "Unfortunately,photos had stopped'.

Answer:

Hi, Tamanna Nain

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you inform the steps you have tried so far.

That will help in avoiding repetions.

Answer:

I have tried to force stop the app.

I have tried to restart my phone and update the app.

I have tried to clear app cache and data and

the photos app can't be unistalled in my phone because it's an app that came pre-installed in my phone.

Answer:

Hi, Tamanna Nain

Thanks for your reply

Can you provide the following information

Make & model your phone, available RAM & Internal memory.
Name of the OS & version.
Base Android version & security patch version.
The Google Photos app version.
Amount of free space on your phone.

Further, do you have apps that are not through the Google Play store but the app store of the phone's manufacturer?

Answer:

Hello

My device's

Model number - LenovoA7020a48

Android version - 6.0

Android Security patch level - 5 October 2016

Baseband version - K52.ROW.M.LWG.V46,2016/11/25 09:19

RAM - 4.00 GB

Total Storage - 64.00 GB

Build Number - A7020a48_S401_190328_ROW

Processor - MT6755V/BM ( 8 Core 1.8GHz)

Photos app version : 5.49.0.381968315

Free Space available in device - 5 GB

One App ( Vidmate )in my device is not installed from Google Play Store.

Answer:

Hi, Tamanna Nain

Thanks for the details.

The model is more than five years old & Lenovo has discontinued that now.
I doubt whether you are getting any security updates to the OS.

Nevertheless, please try the following.
Put the phone in aeroplane mode, disconnect WIFI & open the app.
If that opens, turn off backup and sync.

Further, the phone comes with many unwanted apps, aka bloatware. If possible, disable all those.

Answer:

Hi, Tamanna Nain

Thanks for your reply.

Can you check whether you can get an update to the OS?

Also, can you delete all the bloatware & then try once again?

Answer:

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Question: King kings and

I m not a robot

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Question: Hi. Can I change the size of text I add to a photo?

I'm trying to reduce the size of the text I'm inserting into a photo I've taken

I did not succeed to shrink the size with two fingers, but I know that this is the right method: hold your finger on the text for a second until you see a tiny x in the left-up corner and then try to zoom-in.

Else wait for a better advise because Google does not describe how to do it.

And perhaps not possible anymore due to some clever update :-)

Sorry - just volonteers here.

Answer:

No, I was in error - you only can drag the text to another position.

Better to use the more versatile Google Snapseed editor for this task.

Good luck

Answer:

No, I was in error - you only can drag the text to another position.

Better to use the more versatile Google Snapseed editor for this task.

Good luck

Answer:

I did not succeed to shrink the size with two fingers, but I know that this is the right method: hold your finger on the text for a second until you see a tiny x in the left-up corner and then try to zoom-in.

Else wait for a better advise because Google does not describe how to do it.

And perhaps not possible anymore due to some clever update :-)

Sorry - just volonteers here.

Answer:

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Question: Free Space issue

Hi,I have used free SpaceSpace in Google photos.I can't find my photos and videos now which have bee…

Hi, Priyanka Talreja

Welcome to Google Photos Community Support Forum & thanks for your query.

Once you confirm the photos are visible, then please revert.

Answer:

Hi, Priyanka Talreja

Welcome to Google Photos Community Support Forum & thanks for your query.

The free up space doesn't remove the originals from the device unless backup is available on the cloud.

Can you confirm whether you tapped the free up space option in Google Photos or something else?

Answer:

Free-up bypasses the local trash, so you can't recover anything from there.

And that is not needed either because all should be visible in the Google app and can be used from there.

And you will have fresh pictures for your social media soon enough - only in case you need an older photo, you can download that one back to phone if the app can't reach Google Photos which already exist more then 5 years. But via Whatsapp you can reach Google Photos now.

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Question: What to do if photos on one device are gone but not they're not gone on another device?

So some of my photos and videos from April, March, February, January, December, November, October, a…

So some of my photos and videos from April, March, February, January, December, November, October, and September are gone and I don't know what happened to them. But when I went on my computer, on the same account, the photos were there but they're not on my current device, an iPhone. But my account was taken off of my computer for some reason and I can't get to those photos again, what do I do?

Answer:

Hi, ITZME ISAIAH

Welcome to Google Photos Community Support Forum & thanks for your query.

Once you confirm the photos are visible, then please revert.

Answer:

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Question: Audio dawnloading

Only audio dawnloading

Hi, sharad Sagwekar

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, Google Photos doesn't store any standalone audio.

You will have to look for some audio storage service to do so.

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Question: Hii.... iam using free up space in Google photos.iam lose my camera photos to all my mobile

I want to know how get my all photos.pls

That was terribly stupid then because it was clearly explained that your photos can be found in the Google app therefater and that should be enough for most applications.

Why else you are using Google then?

So why do you want them back?

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Question: Want to delete event folder and everything

How to delete event

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Question: How can I add another person to my original picture

How can I add another person to my original picture

Hi, Tony A 6051

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your requirement is not clear.

Do you want to superimpose the picture of other person on an existing phto?

Or do you want to include that in the same face grouping?

Can you please clarify?

Answer:

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Question: Old photos I needed

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Question: Arrange photos by date

Arrange album pics by date

Sorry Phil, but in albums the pics automatically are sorted on their dates, but their dates maybe not correct at all. See Edit album under the 3 dots and then hit the up and down arrows to see the sorting options.

Come back if it still goes wrong, but then you must explain the source of these pictures.

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Question: Video 45 minute but playback only 15 minute

Video 45 minute but playback only 15 minute

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Question: Recovery of permanently deleted photos

Accidentally I deleted photos from Google photos permanently in trash I want my backup all photos pl…

Hi

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.

You moved it to trash, then emptied your trash.

You permanently deleted it from your trash.

You permanently deleted it from your device's Gallery app without backing it up first.

Here are additional tips for locating photos https://support.google.com/photos/announcements/9343342

Best wishes

Joe

Answer:

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Question: I just switched phones and.now.i can't find screen shots I thought were saved toy Google account

I just switched phones and now I can't find screen shots I thought were saved on my Google account

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Question: How to permanently delete photos from multiple devices connected to the same Google Photos Account

Hello! I have a big problem with some photos constantly beimg re-uploaded to a Google Pictures accou…

Hello!

I have a big problem with some photos constantly beimg re-uploaded to a Google Pictures account, but no idea from which device they keep uploading from (it just says uploaded from android device, but thats not helping at all).

The google account is a shared one, with multiple devices signed in to the same email.

I kept deleting them from Google Photos and one of the devices, but the photos keep showing up constantly anew on the Google Photos App, and then of course, on other shared devices...

Is there any way to permanently delete them from all the devices at once, or would that have to be done manually for each device seperately?

And if not, how do I find the source phone where it keeps uploading the photos from?

Thank you in advance!

Answer:

When you move up a picture, you can see the type of smartphone used at the bottom.

It is totally unclear why you need multiple devices, but if all are backupping into the same account space (photos.google.com), you simply will see all photos from every device on the Photos-page.

You can't avoid that, unless by switching-off the backup of one particular device. But then you still need to remove all pictures from that device from photos.google.com and then you can search on the cameratype to see them all together and to be able to select and delete them.

Answer:

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Question: Can't free up space using the option, is it because 45 GB is too much for it to handle?

When I try to free up space the blue "Free up space" button turns to gray for 10-15 seconds and back…

When I try to free up space the blue "Free up space" button turns to gray for 10-15 seconds and back to blue like I never pressed it. Sometimes it says cleared up 0 bytes and I need to restart my phone if I want to try to free up the 45 GB of space instead of 0 bytes it shows me. Sometimes it even crashes the app. I have tried clearing the cache and data of the Google Photos app but to no avail.

Answer:

We don't know the solution for this, assuming that your bulk is not on sd-card.

But even if would work, you would be not happy because all your local files get deleted and all people want them back and that is very complicated.

Better to install Google Files and start to delete the oldest files - especially the fat movies (moving them to computer is even better, just to have an additional backup in original quality on earth).

But first check your cloud at photos.google.com if your backup looks complete.

Good luck

Answer:

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Question: I can't access app and photos not backing up

I can't access the app. I keep getting a screen that talks about cookies and I'm asked to login in o…

I can't access the app. I keep getting a screen that talks about cookies and I'm asked to login in over and over. Then I can never leave that screen to see Google Photos. My photos have not been backing up. Please help!

Answer:

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Google photo QA

Monday, March 28, 2022

I don't want to upload photos to Google photos directly by camera. I want to upload them by myself.

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