Google photo QA: Hi guys whenever i try to edit my pics the pic goes black so i am not able to edit it pliz help me

Question: Hi guys whenever i try to edit my pics the pic goes black so i am not able to edit it pliz help me

I tried to edit the pics but all of them go black . I don't know wat the issue is?

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Question: Not able to buy storage

I am not able to buy storage in Google account. Whatever account I add it's getting errors. How to b…

Hi, yazhinee selvam

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest you contact Google pay to resolve the error.

Answer:

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Question: My face and pictures vanished from the people directory, how can I get them back?

Pictures exist, tags are gone. My brother is now on the first place, I don't exist anymore :)

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Question: My old pics

My old pics couple pic boy and girl Both pic plz resotre it

If the old pictures were never uploaded to Google Photos, there's nothing that Google or any of the volunteers in this forum can do to help you get them back. Nobody here has access to your account, photos, videos, or other personal information.

Files that were never uploaded to the cloud cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

Answer:

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Question: I con't able to ROHITH REDDY pictures on people

Iam not able to see the ROHITH REDDY pic on people

Iam not able to see the ROHITH REDDY pic on people

Answer:

Hi, Sudheer Vattaluru

Welcome to Google Photos Community Support Forum & thanks for your query.

The face recognition feature in Google Photos is evelving still.

That may fell to identify a baby's face.

Answer:

Hi, Sudheer Vattaluru

Welcome to Google Photos Community Support Forum & thanks for your query.

The face recognition feature in Google Photos is evelving still.

That may fell to identify a baby's face.

Answer:

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Question: How can i will get my permanently deleted photos and videos?

How can i will get my permanently deleted photos and videos?

Hello Jahir Hossen 7890,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

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Question: Hi there

Hi there

All of the photos I've taken this month now appear as red squares in my All Media. Folder.

Can you please help.

Answer:

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Question: When i share multiple photos to Instagram it only gives me the story option, not feed.

I cannot share multiple pics on Instagram feed. It only gives me the option for stories. If I try an…

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Question: Google photo back up not working

My Google photos have recently started to back up really slowly - you can see the process in the top…

My Google photos have recently started to back up really slowly - you can see the process in the top right in the menu. I have checked the Internet connection but it doesn't seem to be that.

It also looks like the photos are already backed up when I click on photos.

Can someone help please

Answer:

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Question: photos down loaded

I have recently downloaded my photos to my new device and the are not by date taken anymore and very…

I have recently downloaded my photos to my new device and the are not by date taken anymore and very much out of order. I also to save space on my device i moved all my pictures to google photos and now my folders on the photo drive are missing my pictures and my pictures are all over the place. my pictures are no longer organized at all. PLEASE HELP.... This is a mess.

Answer:

Brad,

Good afternoon. Google Photos does not retain any folder structure for uploaded pictures. If you have different folders you created on your phone to organize pictures, unfortunately that structure is not automatically created when everything is uploaded.

You will have to manually recreate that organization structure using the Albums feature in the Google Photos app, then add pictures to the relevant albums.

All pictures and videos are arranged in the Photos tab based on the Date Taken or Date Created data in the file's EXIF metadata. Newest pictures/videos are always at the top. If you uploaded pictures that were taken a long time ago, you'll have to scroll down to the right time to get them.

Let me know if you have more questions about this.

Regards,

~ Greg

Brad,

You will have to manually recreate that organization structure using the Albums feature in the Google Photos app, then add pictures to the relevant albums.

Let me know if you have more questions about this.

Regards,

~ Greg

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Problem regarding device storage and backup

Google photos is showing "you've run out of device storage" even though there's lot of free space in…

Google photos is showing "you've run out of device storage" even though there's lot of free space in my phone. So on deleting the photo, it won't go in trash.

Answer:

Hello Aditya,

Welcome to the Google Photos Community.

If you have deleted a lot of photos when not connected to the web, they build up in the app data in a temporary trash state. If you empty the trash things should go back to normal.

Regards,

Peter

Answer:

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Question: I have deleted my photos by mistake and I want to recover it.

Nothing

Hi, Farhan Abdulrazzaque

Welcome to Google Photos Community Support Forum & thanks for your query.

However, had you backed up your pics to Google Photos?

Further, did you delete those through Google Photos?

If yes, then you should be finding the deleted pics in the bin, unless you have emptied the bin also.

Answer:

Hi, Farhan Abdulrazzaque

Thanks for your reply

Have you check the bin? The deleted pics may be there in the bin.

Answer:

Hi, Farhan Abdulrazzaque

Thanks for your reply

The photos are not in the bin that means those are deleted permanently.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

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Question: Photo grouping faces I put in the wrong face and it has my name Barry Simons by the wrong face

I touched the wrong face in the face grouping of the one that is supposed to be me for me part of In…

I touched the wrong face in the face grouping of the one that is supposed to be me for me part of

In the face grouping for the me part I touched the wrong face it was supposed to be the me part as in my account Barry Simons and I touched Tara instead so it has her pic and my name on it as the "me" for my account and I need to take her off there my name off of her picture and put my picture with my name

Answer:

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Question: How to delete pictures from Google Photos without deleting it from my device?

I don't want Google Photos anymore. How can I delete all pictures? Or disable it somehow? Back up & …

I don't want Google Photos anymore. How can I delete all pictures? Or disable it somehow?

Back up & Sync is off, already tried through the app and pc... Is still deleting from my device.

Thanks in advance for helping me.

Answer:

You simply can remove the Google app from your iPhone & iPad.

That does not delete what is stored at Google, but if you don't use your Gmail-account for any other Google-application for which you need that account (like Gmail itself), you also can skip that account.

Then everything stored at Google will get deleted too.

Answer:

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Question: Bk photos delete kyon nahi hore

Photo d kete ghdd

Hi, Lagan Pal

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Do you have problems in using any features of Google Photos?
Can you provide some more details, screenshots etc. to provide some more information?

That will help in understanding your requirements.

Answer:

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Question: Files deleted from google photos deleted from device

This morning I was attempting to clear up some space in my google drive, and found that Google photo…

This morning I was attempting to clear up some space in my google drive, and found that Google photos was taking up a solid chunk of my storage. I went into Google photos, and under the impression that it was merely a backup of my devices photos, I deleted all of them, and proceeded when it warned me that the files were too large and would be permanently deleted. After the process finished, I found that all of the photos had been deleted from my device as well. There was no indication that this would be the case, and while I think I have many of the files backed up between my Google drive and my PC at home, I can't check this for several hours and am distressed. Is there anything I can do to recover the lost files?

Answer:

Justin,

I went into Google photos, and under the impression that it was merely a backup of my devices photos, I deleted all of them

The Photos app behaves like any other gallery app, with the additional capability of uploading to, downloading from, and displaying images in your Google account. Deleting using the Photos app also deletes from your phone, the same as if you deleted using your stock gallery app.

When you delete in the Photos app, a warning message explains what will happen if you proceed. On your phone, that message says, "Remove from Google account & synced devices?" The device you're using is one of those synced devices.

If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. On Android, your trash can hold 1.5GB. Since you were deleting many things, it makes sense you might reach the 1.5GB limit.

That "delete permanently" message is part of the same process from above where your deletions are removed from your account and all synced devices. This is why the pictures are no longer on your phone.

it warned me that the files were too large and would be permanently deleted. After the process finished, I found that all of the photos had been deleted from my device as well.

The app warned you the pictures would be permanently deleted, you proceeded, and then were surprised when your pictures were deleted? If you feel that a different work flow would have been more logical, you can use the Send Feedback feature to share your thoughts with developers.

There was no indication that this would be the case

If the confirmation dialog box -- the one with the message stating your pictures would be permanently deleted -- was insufficient or did not adequately convey that your pictures would be permanently deleted, you should consider informing developers of this as well so they may improve the manner in which such information is presented to users.

Unfortunately, none of the volunteers in this forum have access to your account, photos, or other personal information, so nobody here can recover any of your permanently deleted pictures.

The information on the following Google Photos Help pages may help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

Answer:

Yeah I get it, I'm a moron because I didn't realize that deleting apps from an apparent backup on google photo would delete the originals as well. I already paid for a google one subscription so I could have the privilege of having a google support member tell me that. I understand that volunteers on this forum don't have access to my data but was wondering if any users had suggestions as google's official support was unhelpful.

Answer:

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Question: Location not shared during partner sharing

I have enabled partner sharing between two Gmail accounts. The location data of the pictures are not…

I have enabled partner sharing between two Gmail accounts. The location data of the pictures are not shared with the new Gmail account. Do I have to manually add location data for all the images?

Answer:

Probably you have switched on "Hide locations" in the main settings of the app which is logged-in to your old account - see under your profile-circle.

If they are automatically saved in your new account already, you can't undo this failure anymore - unless for new photos added in your old account after changing the setting in non-hiding.

No Google here to blame for this pitfall.

Sorry

Answer:

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Question: Is there a way to select all pictures in favorites so that I can download them?

I'm have hundreds of pictures in my favorites. I want to download them to a usb to print them, but t…

I'm have hundreds of pictures in my favorites. I want to download them to a usb to print them, but there seems to be no way to do this without selecting them individually. Is there a way to simply select all?

Answer:

Hi Rishi,

Select the first photo then hit the End key a couple of times until you get to the bottom or scroll down
Press and hold the Shift key and move the mouse until all the photos turn blue
- You can on do 500 at a time
Select the last photo and they should now all be selected

Good Luck,

Peter

Answer:

@user1105.............

On mobile you can

select the first photo by pressing on it
sweep down till the last photo you want to select

To select all photos shown under a date: press on the date

See also this link

Answer:

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Question: Am i really going to lose all my photos if i dont back it up to Microsoft one drive?

Am I going to lose all my photos if I don't backup to OneDrive in Microsoft

If you never have used Samsung Cloud, you will loose nothing.

But it is not clear from your fear if you are using Google Photos for backupping your photos & videos?

See photos.google.com in your Chrome-app.

And if you have a Windows-10 computer, see OneDrive.

Answer:

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Question: Im looking for my pictures

Pictures

Hi, Tandiwe Ndinisa

Welcome to Google Photos Community Support Forum & thanks for your query.

However, had you backed up your pics to Google Photos?

Further, did you delete those through Google Photos?

If yes, then you should be finding the deleted pics in the bin, unless you have emptied the bin also.

Answer:

Hi, Tandiwe Ndinisa

Thanks for your reply

However, photos do not vanish from Google Photos without any action.

Do you share your phone with others?

Or do you share your password with others?

There is no guarantee that others are not meddling with your collection.

Answer:

Hi, Tandiwe Ndinisa

Thanks for your reply

However, photos do not vanish from Google Photos without any action.

Do you share your phone with others?

Or do you share your password with others?

There is no guarantee that others are not meddling with your collection.

Answer:

Hi, Tandiwe Ndinisa

Welcome to Google Photos Community Support Forum & thanks for your query.

However, had you backed up your pics to Google Photos?

Further, did you delete those through Google Photos?

If yes, then you should be finding the deleted pics in the bin, unless you have emptied the bin also.

Answer:

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Question: Can't find missing photos

I have more thousands of photos on Google Photos with most of the photos having at least one duplica…

I have more thousands of photos on Google Photos with most of the photos having at least one duplicate and the majority having several duplicates. I have spent several days deleting duplicates. Most of the photos will be stored in different pixel counts with one 12 MP and several others at 2.8 MP. I am keeping the higher resolution photo and deleting the lower resolution duplicates.

I have too problems first a lot of the photos that remain after deleting the duplicates have a circle with a minus sign in it. Some of those can be opened and others have the message file not found.

Also after deleting thousands of duplicates yesterday, again keeping the photo with the higher pixel count, when I look at my photos today the photos that I kept a large percentage are gone. The higher resolution photos are not in the trash and also not in the Photos.

I'm at a loss as how to move forward.

Shay

Answer:

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Question: When I open google photos on desktop...the pictures are the size of postage stamps...any lettering f

When I open google photos on desktop...the pictures are the size of postage stamps...any lettering f…

When I open google photos on desktop...the pictures are the size of postage stamps...any lettering for download or album or anything is so small I can't read it and sometimes crowded on top of each other...this problem came up about a year ago...and I am still looking for a solution

Answer:

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Question: Missing photos/videos

I've clicked on freeup some space(2.2gb items are being successfully backed up in you account) and my phone automatically deled them. Now i searched my the places like trash, google photos app, Google drive everywhere where the google said it would be. But i can't find them.

Answer:

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Question: Cant set photo as homescreen

Asked photo to give options only gives lockscreen

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Question: How can I keep photos backed up to my albums without syncing all photos from my phone?

I have an iPhone and would like to clear off old photos from my photo album and add them to an album…

I have an iPhone and would like to clear off old photos from my photo album and add them to an album on google photos app to save them. How do i make sure that these photos are saved into a google album when they are deleted off my phone? Once items are in google albums and delete from

Phone i'd like them to be deleted from album view. Is this possible to keep my photos on google but have them be deleted off iPhone photo album?

Answer:

Hi, Kate McCallan

Welcome to Google Photos Community Support Forum & thanks for your query.

Albums are an entity created in the cloud storage.

Even if you keep the backup & sync turned off, the moment you add a photo to an album, the app will upload that.

Answer:

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Question: Help get the people whom put my pitcyre with otger pitcures mixed into one pitureto make it look lik

Tell the channel 12news i didnt that

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Question: Downloaded movie audio not available

Downloaded movie mumbai saga audio not available

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Question: Google ad photo back me

Photo back

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Question: Playing video from My Photos in a Slides presentation.

Trying to insert videos from My Photos into a Slides presentation. I have several that were put into…

Trying to insert videos from My Photos into a Slides presentation. I have several that were put into the presentation months ago and at that time I was able to change the privacy settings on the specific pictures and videos so anyone with the presentation link could see the videos without a problem. I recently added several more videos and none of them are able to be viewed without asking for permission.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Backing up documents

Can i store and backup my documents and files in google photes?

Photos & videos only - in usual formats (see backup).

PS: people often are unclear about "documents" - if you mean photoscans of (old) textdocuments, they also backupped on Google Photos, but Google Drive maybe a better choice because easier sorting and labelling.

Answer:

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Question: Please unlimited storage again

Please unlimited storage

Not available anymore, but not expensive either unless you immediately need 2 TB :-)

See one.google.com/storage

And at storage save quality you will use about 1/5 of all photo-bytes on phone.

Sorry, new Google rules.

Answer:

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Question: Feature request - disable confirmation dialog when moving photos to trash.

as a general user, I would like to disable the confirmation dialog when I try to move photos to tras…

as a general user,

I would like to disable the confirmation dialog when I try to move photos to trash.

so that I can tidy up my photo libraries easier and quicker.

I'm fully aware the risk of deleting photos unintended.

Answer:

You cannot disable the confirmation dialog box that appears when you attempt to delete something. And I don't think that will ever be possible.

While you might be comfortable operating your device and managing your photo storage without the need for dialog boxes reminding you how things work, there are way too many people on the exact opposite side of that coin. Considering that user error is the top cause for most such issues, that small 10-word confirmation dialog that annoys you might actually be responsible for helping hundreds, maybe thousands, of users not make a mistake.

And thankfully moving forward from there requires just one quick tap.

Answer:

You are right Greg if Google had done this correctly, but they are fully misleading and thereby the millions still will have deleted them permanently.

Just check.

Goodnight.

PS I am on Android 11 if that makes a difference?

Answer:

@Leon

Basically Greg is correct, but your critics is correct also: even deleting one new picture (already backupped, but still on phone takes at least 5 seconds after permitting and that is by far too slow or can be done in background.

To my impression this is new since the system upgrade to Android-11 and even if I switch-off all in-app notifications under settings, I can't get rid of the permission to trash the selected ones.

So we only can propose you to complain via the feedback option under your profile circle in the app.

PS: you can have the backup switched-off before shooting new pictures and then I delete bad pictures before switching-on the backup again. That goes much faster.

Answer:

I know it is currently not possible. That's why it is a feature request.

I don't agree that moving to trash without confirmation dialog would cause much mess.

Parallel example is Gmail. It allows deleting emails without confirmation. Why is it acceptable design in Gmail but not Google photos?

Answer:

You are living with wrong ideas about the Photos-user: it generally are no Gmail-users at all, else this forum would be by far more efficient. Now 90% are not notified about our answers, so they will see their bad ideas about Photos confirmed. And you don't know about the daily drama's about lost photos here, just because of warnings with the wrong text on the wrong moment.

Besides: we can report sudden bugs, but no feature requests - you have to do that yourself via the feedback option.

Answer:

thanks. but how does Google know whether a feedback is widely demanded? there is not an upvote feature on the feedback that people can up vote the request.

Answer:

Top secret :-)

But we are assured that they spend professional attention to our feedbacks - however most people think that this forum is a feedback towards Google and because they seldom will read our answers, they never will know about that path unless discovered and used by accident also.

So we never know if some change (not always an improvement) is caused by many feedbacks or just by the Google nerds themselves.

That will not be very different with other companies, but my experience with Microsoft is more positive and personal and thereby less frustrating.

Best

Answer:

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Question: Delate photo backup From gallery please help me

Please help me recover my photo

Vipul Singh 1899,

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them.

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

Answer:

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Question: Google Photos Android app crashing when rearranging photos in album

I am trying to organise folders but the app frequently crashes when some photos are moved, it only s…

I am trying to organise folders but the app frequently crashes when some photos are moved, it only seems to happen with certain photos. It's very frustrating especially since the folders frequently shuffle the images around.

Answer:

Probably your phone is fed-up completely.

So close all apps when doing this - but manual dragging around only should be done when the album is ready and not further used for adding new stuff anymore. Else you will stay re-shuffling probably.

PS: why you need to do this on phone - don't you have a computer, because then it can be done much more comfortable on https://photos.google.com/albums in your desktopbrowser.

Answer:

I tend to use the phone app more often than the desktop site since my phone doesn't have a proprietary photos app, so Google Photos is my default photo app. It's not great when the default photo app malfunctions.

Surely my phone shouldn't have any issues with running the app, it's a flagship from last year. I actually do get the shuffling issue on the desktop site too, accompanied by it not allowing me to successfully move the item since it just reverts the change.

Answer:

Even a flagship can be malfunctioning when fed-up with random-apps and many 4K movies :-)

But because you know about your desktop, I would restrict to that one.

However: be aware that it is quite abnormal to shuffle around that much - Google Photos is completely date-based and normal series are chronologic - but if you have a lot of undated social stuff or downloads from web or scanned old prints and slides in between, you will get grey hairs indeed.

Hard to advise and Google would not do better.

Sorry

Answer:

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Question: Why won't my movie made with google photos save, download, or process.

I have re- made the video multiple times. Tried sharing, saving, downloading... won't appear at all …

I have re- made the video multiple times. Tried sharing, saving, downloading... won't appear at all on PC. On Droid app it will sometimes show but says error or video still processing.

Answer:

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Question: How do I upload photos to OneDrive to free up space on my phone.

Need to make room on my archaic Moto 4 phone.

Is this what you are looking for?

https://support.microsoft.com/en-us/office/upload-photos-and-files-to-onedrive-b00ad3fe-6643-4b16-9212-de00ef02b586

Answer:

Is this what you are looking for?

https://support.microsoft.com/en-us/office/upload-photos-and-files-to-onedrive-b00ad3fe-6643-4b16-9212-de00ef02b586

Answer:

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Question: Face Recognition

I have just bought a Pixel 5a 4g, my old phone was an iPhone 7. When I had my iPhone, my face recogn…

I have just bought a Pixel 5a 4g, my old phone was an iPhone 7. When I had my iPhone, my face recognition worked and I had all the faces of the people I know sorted into the correct categories. When I downloaded Google photos to my new Google phone, it has messed up the face recognition and now it does not recognise my friends and family and all their folders have been messed up.

On top of this, when I "remove results" that are a wrong face in the wrong category, it doesn't ask me what the reason for this is. When I owned an iPhone, if I removed a result it would ask me why, and j would have the chance to tell it that I had removed the result as it was the wrong person, and therefore the system would learn that face and be able to recognise it on its own. If an iPhone can do this, why can't a Google phone?

Answer:

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Question: I can no longer share screenshots in my Evony gaming app.

Until recently I could always share screenshots in my game. This stopped and

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Question: I want live telecast for android tv

...

Hi, Pragati Mokal

Welcome to Google Photos Community Support Forum & thanks for your query.

However, do you want to see Google Photos on your TV? Or live TV channels?

If your intention is the former, you can do so through the following different ways.

If the TV has a browser, open the link https://photos.google.com. Log into your account & start the slide show.
Alternatively, you can use the cast feature & show the content on your phone through the TV.
If your phone supports HDMI output, you can connect the TV through a cable & see the pics.

You can try any one of these.

Answer:

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Question: I've had this account since 2012 and for some reason all my photos from 2012-2020 have been deleted

I'm just confused i want my pictures back like i never even approved for any of this to happen i jus…

I'm just confused i want my pictures back like i never even approved for any of this to happen i just remember being logged out of my account and it happening please help me restore my photos

Answer:

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Google photo QA

Thursday, March 31, 2022

Hi guys whenever i try to edit my pics the pic goes black so i am not able to edit it pliz help me

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