I have deleted unexpectedly and also in trash also so I want it now
Hi, Anusha Keerthi ARK
Welcome to Google Photos Community Support Forum & thanks for your query.
However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.
There is no way to get back the content through Google Photos.
Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: Have selected no loop, but video constantly plays
Get video to stop looping
====================End Question=====================
Question: Testor my parmanent deleted videos
Video
====================End Question=====================
Question: There are unknown photos in my photos. Some people I do not know alot of them. Have I been hacked?
Deleting
====================End Question=====================
Question: I can no longer view and sort "people" or "pets" by name or faces. How do I resolve this?
Searched google solutions, scanned settings, deleted and redownloaded app
Hi, Cora Wadsworth
Welcome to Google Photos Community Support Forum & thanks for your query.
Regretfully, there is no sort option in People & pets.
Answer:
====================End Question=====================
Question: Paid for my subscription for 100GB yesterday but still says 15GB. Scared I am going to loose photos
I paid for my subscription yesterday for 100GB but it still says 15GB and that I ran out of storage.…
I paid for my subscription yesterday for 100GB but it still says 15GB and that I ran out of storage. Scared I am going to loose all our photos and videos
Answer:
Hello Zani,
Welcome to the Google Photos Community, no need to panic nothing will be deleted without a lot of warning.
Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team
If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp
If you step through the options at you will see help articles.
If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.
Regards,
Peter
Answer:
====================End Question=====================
Question: Photos that were in my google photos a few weeks ago have disappeared and I have not deleted them
Photos that were in google photos a few weeks ago have just disappeared and I did not delete them an…
Photos that were in google photos a few weeks ago have just disappeared and I did not delete them and these are entire months from different years that are just gone now with no explanation
Answer:
====================End Question=====================
Question: My device folders are not showing in google photos
My device folder not showing in Google photos
Google Photos does not show folders, but you can make albums of your folder: select their content, hit the + and select Album and give that album the same name as your folder.
But better to make no folders anymore at all unless unavoidable because of some social app.
Answer:
====================End Question=====================
Question: Why I cannot make photos or videos any more?
When I make a video or photo my phone cannot open them,saying file format is not supported or corrup…
When I make a video or photo my phone cannot open them,saying file format is not supported or corrupted. It started abot 2 weeks ago. I fon't know how to fix it. Any tips?Thanks
Answer:
====================End Question=====================
Question: I m unfortunately delete my photos more than 200 how can recover the photos
Pls
Hi Mr R,
Welcome to Google Drive Help Community!
Your question will be better answered by the Experts in the Google Photos Help Community/ I'm moving it there.
Regards,
NinCoT
Your question will be better answered by the Experts in the Google Photos Help Community/ I'm moving it there.
Regards,
NinCoT
Answer:
Sorry for the delay, but if these are not in any trash anymore, they can't be recovered.
Same on computers since Methusalem.
Never clear why people constantly are deleting permanently (google likes to understand that).
But sorry for you.
Answer:
Again Mr...
If they are not on the Photos-page of the Google Photos app and if they are not in the Archive or the Trash on the Library-page or under Pictures on device, it is hopeless.
Sorry.
Answer:
====================End Question=====================
Question: I'm tryin to back up hidden stuff from my wife
I don't have a clue
====================End Question=====================
Question: Ho do you scan a barcode off of your magazine with the phone
Hi, Johnny Coffman
Welcome to Google Photos Community Support Forum & thanks for your query.
To scan a barcode, first take a photo of that.
Next, open that through Google Photos & use Google Lens to know more about the code.
Answer:
====================End Question=====================
Question: My whatsapp data backup
My whatsapp data restore
====================End Question=====================
Question: Why can't I play my videos?
I have always been able to play my saved videos in the app. Now I can't. Any of them. They are there…
====================End Question=====================
Question: Why some of my albums have disappeared?
Some of my old albums from about 10years ago just dissapeared after trying to share. When I search b…
Some of my old albums from about 10years ago just dissapeared after trying to share.
When I search by the album title it finds it but shows a message saying "the link has been deleted or the URL is invalid
Answer:
====================End Question=====================
Question: Photo downloadind has stopped, it seems to be hung up, or stuck on one photo that will not download
The automatic backup/download of Android smart phone photos has stopped, it seems to be stuck on one…
The automatic backup/download of Android smart phone photos has stopped, it seems to be stuck on one particular photo this will not download, causing a Neverending loop. Help!
Answer:
====================End Question=====================
Question: Some videos are not having any visual, It only has sound.
Hi, I have uploaded some videos long back. At the time of uploading all the videos were playing fine…
Hi, I have uploaded some videos long back. At the time of uploading all the videos were playing fine. I have even checked the videos few times after the videos were uploaded.
Answer:
====================End Question=====================
Question: Photo downloadind has stopped, it seems to be hung up, or stuck on one photo that will not download
The automatic backup/download of Android smart phone photos has stopped, it seems to be stuck on one…
The automatic backup/download of Android smart phone photos has stopped, it seems to be stuck on one particular photo this will not download, causing a Neverending loop. Help!
Answer:
====================End Question=====================
Question: Some videos are not having any visual, It only has sound.
Hi, I have uploaded some videos long back. At the time of uploading all the videos were playing fine…
Hi, I have uploaded some videos long back. At the time of uploading all the videos were playing fine. I have even checked the videos few times after the videos were uploaded.
However, When I checked the videos today, Some of the videos uploaded in the same time frame and in the same folder is not showing any visuals. That is only playing audio. However others are playing fine.
Even after downloading the video, there is no video but only dark color visual.
Please help me recover those videos.
Google photos corrupted the videos.
Answer:
====================End Question=====================
Question: I'm trying to put a picture from my photos as wallpaper that says cannot load medium can someone hel
I'm trying to take a picture of my photos and put it as my wallpaper that won't let me it keeps on c…
I'm trying to take a picture of my photos and put it as my wallpaper that won't let me it keeps on coming up error cannot load media but I can post other things from other websites why can I post on my pictures
Answer:
====================End Question=====================
Question: Cant update app
Will not allow me to update the app
====================End Question=====================
Question: SlowIpload
Photos app are not better working. When i back from the photos app then uploading is stop.
Answer:
====================End Question=====================
Question: My photos are cover with black spot,why?
Sir,i need help! Many of my photos are became like this.... I Don't know why?? Please help me to rec…
Sir,i need help!
Answer:
====================End Question=====================
Question: I'm trying to put a picture from my photos as wallpaper that says cannot load medium can someone hel
I'm trying to take a picture of my photos and put it as my wallpaper that won't let me it keeps on c…
I'm trying to take a picture of my photos and put it as my wallpaper that won't let me it keeps on coming up error cannot load media but I can post other things from other websites why can I post on my pictures
Answer:
====================End Question=====================
Question: Cant update app
Will not allow me to update the app
====================End Question=====================
Question: SlowIpload
Photos app are not better working. When i back from the photos app then uploading is stop.
Hi, Dushyant Sahu
Welcome to Google Photos Community Support Forum & thanks for your query.
There can be multiple reasons for the backup not to happen or slowdown.
# The quantum of photos to be backed is high.
# WIFI connectivity is intermittent. Too many devices connected to the same router thus restricting the bandwidth.
# Download & upload speeds are too asymmetric.
# Google Photos app is not allowed to use
- Data in the background
- Mobile data
- Mobile data while roaming
# Activation of data saver through the settings.
# Putting a limit on the daily use of mobile data through the settings in the app.
# Putting a limit on the use of total data in a month through the settings in the phone.
# Activating battery saver or super saver mode.
Can you please go through these checks & confirm that these are addressed?
Answer:
====================End Question=====================
Question: My photos are cover with black spot,why?
Sir,i need help! Many of my photos are became like this.... I Don't know why?? Please help me to rec…
Sir,i need help!
Many of my photos are became like this.... I Don't know why??
Please help me to recover my photos.
Answer:
====================End Question=====================
Question: Whenever I open my phone camera and open my photo direct from my camera its always open googlephotos
Whenever i open my phone camera its open in my google photos not in my gallery.
====================End Question=====================
Question: How do I make a video from pics of Lil B 17
Make a video of Lil B 17
====================End Question=====================
Question: No backup forms even when wifi is turned on
I have turned on backup and sync on wifi... But even when wifi is turned on it says waiting for wifi…
====================End Question=====================
Question: i cannot see my all photos in people folder, it shows till December 2020 photos only..
I get all my photo in people folder
====================End Question=====================
Question: How to videos backup
Do you went to app
Hi Nyein,
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi Nyein,
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: I'm unable to create an album. After selecting photos I get a message saying unable to create album
Albums can't be created.After naming a new album and selecting photos I get a pop up saying unable t…
Albums can't be created.After naming a new album and selecting photos I get a pop up saying unable to create album ,unable to add photos. Still 50% storage left so don't understand why the issue.
Answer:
====================End Question=====================
Question: I can't load some older photos
So I always use 'search bar' on the top, I type month + year and never had a problem to find anythin…
So I always use 'search bar' on the top, I type month + year and never had a problem to find anything. But now it's loading just some pictures but not the rest. I updated the app, cleared cache, forced app to stop. I can't provide the screenshots because it doesn't allow me to :-)
Answer:
====================End Question=====================
Question: Whenever I open my phone camera and open my photo direct from my camera its always open googlephotos
Whenever i open my phone camera its open in my google photos not in my gallery.
====================End Question=====================
Question: How do I make a video from pics of Lil B 17
Make a video of Lil B 17
====================End Question=====================
Question: No backup forms even when wifi is turned on
I have turned on backup and sync on wifi... But even when wifi is turned on it says waiting for wifi…
====================End Question=====================
Question: i cannot see my all photos in people folder, it shows till December 2020 photos only..
I get all my photo in people folder
====================End Question=====================
Question: How to videos backup
Do you went to app
Hi Nyein,
these instructions explain how to back up your videos and photos using Google Photos https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi Nyein,
these instructions explain how to back up your videos and photos using Google Photos https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: I'm unable to create an album. After selecting photos I get a message saying unable to create album
Albums can't be created.After naming a new album and selecting photos I get a pop up saying unable t…
Albums can't be created.After naming a new album and selecting photos I get a pop up saying unable to create album ,unable to add photos. Still 50% storage left so don't understand why the issue.
Answer:
====================End Question=====================
Question: I can't load some older photos
So I always use 'search bar' on the top, I type month + year and never had a problem to find anythin…
So I always use 'search bar' on the top, I type month + year and never had a problem to find anything. But now it's loading just some pictures but not the rest. I updated the app, cleared cache, forced app to stop. I can't provide the screenshots because it doesn't allow me to :-)
I just want to find my photos from a year ago or so but it stops downloading them.
Answer:
Answer:
====================End Question=====================
Question: My photos was in hidden app but by mistake i deleted folder photos from app and trash
My photos was in vault app but by mistake i deleted from file manager and from trash so please help …
Answer:
====================End Question=====================
Question: https://photos.app.goo.gl/grYNRzeHopBXZnMk7
Help me
Answer:
====================End Question=====================
Question: Syncing sent Whatsapp media
I selected the Whatsapp folder in google photo app to enable the backup and sync, but on Google Phot…
I selected the Whatsapp folder in google photo app to enable the backup and sync, but on Google Photo I am only seeing the recived photo/video, I want the sent ones to backup as well!
Answer:
This will help...
Once you do that you can use this to help find your photos...
Answer:
====================End Question=====================
Question: My photos was in hidden app but by mistake i deleted folder photos from app and trash
My photos was in vault app but by mistake i deleted from file manager and from trash so please help …
If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
Now- with that out of the way let's deal with Venkat Venkat 5900's post in Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
2. Items deleted manually from photos.google.com/trash can not be recovered.
3. Items deleted from your YouTube Channel can not be recovered.
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
5. Items manually deleted from Gmail trash can not be recovered.
6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
If the answer is helpful, please click "Recommend" to help other users of the community.
Answer:
====================End Question=====================
Question: https://photos.app.goo.gl/grYNRzeHopBXZnMk7
Help me
Welcome FARIQUE MOHTAR. Thanks for posting to Google Photos.
Your post is a bit unclear. What are you trying to accomplish?
Can you give a few more explicit details?
What error message(s), if any, are you getting?
Can you provide a screenshot?
The more details you can provide the better the chances we can help you.
Thanks
Answer:
====================End Question=====================
Question: Syncing sent Whatsapp media
I selected the Whatsapp folder in google photo app to enable the backup and sync, but on Google Phot…
I selected the Whatsapp folder in google photo app to enable the backup and sync, but on Google Photo I am only seeing the recived photo/video, I want the sent ones to backup as well!
How can I do it? It has something to do with the .nomedia file in the Sent folder? Are there any
consequences in deleting it? From what I understood if I'll open the Whatsapp Image folder in my phone gallery I'll see the sent ones as well and that's it?
Thanks
Answer:
Apart from WA: I assume that the sent-ones where shot with your smartphone and automatically backupped at Google - so why do you need them again?
Answer:
Answer:
Answer:
Besides: if the sended still are on computer, they can be uploaded directly into photos.google.com in your browser. But you may need to edit their dates to get them near to the wrong dates of the received pictures.
Answer:
Apart from WA: I assume that the sent-ones where shot with your smartphone and automatically backupped at Google - so why do you need them again?
Answer:
====================End Question=====================
Question: వాయిస్ రికార్డింగ్ ఎలా సేవ్ చేయాలి అప్డేట్ చేయండి
వాయిస్ రికార్డింగ్ ఎలా అప్డేట్ చేయాలి గూగుల్ వాయిస్ రికార్డింగ్ సేవ్ చేసి పెట్టండి
I suggest, you please look into the documentation provided by your phone's manufacturer.
Answer:
====================End Question=====================
Question: Google photos. How to transfer share albums and photos to other gallery?
====================End Question=====================
Question: How add name in people icon
How add name of person to show in people icon
Answer:
====================End Question=====================
Question: What happened to my sound on the video. I heard it initially?
Sound lost on video?
====================End Question=====================
Question: Amar picture and video delete hoye geche plz backup me
Pictures and videos
Answer:
====================End Question=====================
Question: Why can't I use borderless prints? It's hilighed n won't let me select it.
I need to use borderless prints.
====================End Question=====================
Question: Finding My Missing Photos
I just logged in on this email account, and I can't find my images/ videos
====================End Question=====================
Question: App Crashing when i try to Free up space
Everything I try to free up space on my device the app crashes. I have tried clearing the cache, upd…
====================End Question=====================
Question: Delete in useful
My photos and more than happy to back up again
Hello Karthik and Dinsan,
Answer:
====================End Question=====================
Answer:
Apart from WA: I assume that the sent-ones where shot with your smartphone and automatically backupped at Google - so why do you need them again?
Because then you may get duplicates in the Photos-library because your pictures are detoriated by WA and may have lost their original dates - like the received ones.
Answer:
I would like to know this too. To answer Rinus's question: I often send photos directly from my computer using WhatsApp Web, and would like to have them backed up and accessible through a single app on my phone.
If it's the .nomedia file that is stopping the Sent folder from backing up, how do I find and delete that?
Answer:
@User 9637...
If you need to manipulate WhatsApp images perhaps WhatsApp are the best people to ask. Manipulation of nomedia files can have unforseen results and there are plenty of articles online to show how to do it:- Example
Answer:
Besides: if the sended still are on computer, they can be uploaded directly into photos.google.com in your browser. But you may need to edit their dates to get them near to the wrong dates of the received pictures.
Answer:
Apart from WA: I assume that the sent-ones where shot with your smartphone and automatically backupped at Google - so why do you need them again?
Because then you may get duplicates in the Photos-library because your pictures are detoriated by WA and may have lost their original dates - like the received ones.
Answer:
====================End Question=====================
Question: వాయిస్ రికార్డింగ్ ఎలా సేవ్ చేయాలి అప్డేట్ చేయండి
వాయిస్ రికార్డింగ్ ఎలా అప్డేట్ చేయాలి గూగుల్ వాయిస్ రికార్డింగ్ సేవ్ చేసి పెట్టండి
Hi, Lavanna Lova
Welcome to Google Photos Community Support Forum & thanks for your query.
However, regretfully, your query is not related to any feature in the Google Photos app .
There is no facility to store any standalone voice recording in Google Photos at present.
I suggest, you please look into the documentation provided by your phone's manufacturer.
Answer:
====================End Question=====================
Question: Google photos. How to transfer share albums and photos to other gallery?
====================End Question=====================
Question: How add name in people icon
How add name of person to show in people icon
Hi, Er Vishal Sharma
Welcome to Google Photos Community Support Forum & thanks for your query.
To add name to a thumbnail in the people & pets section, please follow these steps.
- Tap "View all"
- Tap the thumbnail of the person you want to update
- Tap "Add name"
- Enter the text & hit enter.
That will update the name
Answer:
====================End Question=====================
Question: What happened to my sound on the video. I heard it initially?
Sound lost on video?
====================End Question=====================
Question: Amar picture and video delete hoye geche plz backup me
Pictures and videos
Hi, Md Shajan 2692
Welcome to Google Photos Community Support Forum & thanks for your query.
However, have you checked the deleted photos in the Bin?
Or have you emptied the Bin too?
Answer:
====================End Question=====================
Question: Why can't I use borderless prints? It's hilighed n won't let me select it.
I need to use borderless prints.
====================End Question=====================
Question: Finding My Missing Photos
I just logged in on this email account, and I can't find my images/ videos
====================End Question=====================
Question: App Crashing when i try to Free up space
Everything I try to free up space on my device the app crashes. I have tried clearing the cache, upd…
====================End Question=====================
Question: Delete in useful
My photos and more than happy to back up again
Hello Karthik and Dinsan,
Welcome to the Google Photos Help Community.
@Dinsan: Thanks for pitching in.
@Karthik: To assist you better, could you please elaborate the post with little more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?
Incase if you're referring how to Delete photos and videos and back up your photos again, please follow the steps from this help center articles on how to "Delete photos and videos" and "Back up photos & videos".
Keep me posted.
Best,
Sonya
Answer:
====================End Question=====================
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