Google photo QA: Pix from 2005 show in sd card view but not on photos

Question: Pix from 2005 show in sd card view but not on photos

Tried reboot but no change.also various views in Google. All show on Amazon photos

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Question: Photo does not move to Camera folder

Hi, From time to time people send me photos to my Whatsapp's "Whatsapp Images" folder. I have set up…

Hi,

From time to time people send me photos to my Whatsapp's "Whatsapp Images" folder. I have set up my Camera folder to be backed up, so I usually go to the Whatsapp Images folder (using Google Photos) and move the photos I like to the Camera folder... Here is where I notice a few issues:

- using file browser (My Files) I go to the Internal storage/DCIM folder and I see the photos I moved are here, instead of Internal storage/DCIM/Camera **

- once I go to Google Photos to see the photos, they look blurry and keep loading forever...

** I proceed to move the photos manually to Camera folder using Samsung's My Files

Thanks for any help on this.

-Jose Navas

Answer:

No need for that action: simply select the pictures in the WA-folder and choose Backup-now under the 3 dots. Or switch-on backup if you want them all.

PS: everything via WA has a lower quality and all data is stripped, so it is a usual, but bad tool for sharing. That's why we should original camera-images share via Google Photos.

Hi ROHIT BHAMBHU,

Once your photos have been permanently deleted then you won't be able to get them back from Google Photos, first you'll need to check to see if they're still in your bin. You can find out how to do this by following the instructions at this link here.

There are apps that you can use on Android that may be able to restore deleted files, if you click this link here it'll take you a Play Store search for restoring deleted photos, you'll be able can find the highest rated apps to see if they help.

As a final attempt to get them back, you could follow these instructions and contact the Google Drive Team:

https://www.google.com/appserve/mkt/p/AFnwnKUsl-F_t0TUyIXrkfObI--uJtlfnEqPpLbeAP2-6U45llAcvRDGpWldi39hQWLt01HdYzieEvV2WG2_dY6lzxpovqAlFkWYvfVa_x0mC8kDUnz7r2AGs_-A5J1fULgzXWGY2iheDap39g

I hope you manage to find your photos, good luck.

Answer:

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Question: Where are my memories?

I just upgraded to the paid version of Google photo to increase my storage and now my memories (one …

I just upgraded to the paid version of Google photo to increase my storage and now my memories (one year ago etc) are gone! I've checked my settings and nothing has changed. I'm just not getting memories anymore. Help!

Answer:

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Question: Videos in phone fully downloaded but not getting deliver more than 2:04 seconds

Videos are fully downloaded but not getting fully delivered more than 2:04 seconds

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Question: I'm in Guatemala, a non-photobook supported country, need to have it sent to US once created.

I am currently located in Guatemala and am trying to use the photobook promo code that Google provid…

I am currently located in Guatemala and am trying to use the photobook promo code that Google provided to me as a Google Fi customer. However, when I try to create a new book via the web I receive a popup that says they are not available in this region. I want the photobook to ship to an address in the US. I will not be home in the US before my promo code expires. Has anyone else come across, and found a solution to this issue?

Answer:

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Question: Phone memory

Hello Buddhadev,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post with little more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Incase if you're referring how to back up your photos, please follow the steps from this help center article on how to "Back up photos & videos".

Keep me posted.

Best,

Sonya

Answer:

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Question: The app crush evry time im trying to delte photos that already backups

I want to delete from my galaxsy s10 all the photos that already backups in my goolge photo account,…

I want to delete from my galaxsy s10 all the photos that already backups in my goolge photo account, but every time I'm trying to select this option- the app crush. I guess it's

because the size of the file - 70GB

What can I do to fix it?

Thanks

Answer:

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Question: Hi I need help to recover pic fron July 17 to July 24 2021. Can I get help to recover please.

I need to recover photos and videos from July 17 2021 to July 24 2021. Can I get help please.

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Question: My photos clearl setter to archive

Archive photos unarchiv

Just select and choose the bottom option under the 3 dots.

Be aware about dates, else you can't find them in your normal page.

Good luck

Answer:

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Question: September 5 th 2020 received photos from fr. Joseph NA to recove

Recover those photos of September 5th 2020 fr. Joseph NA

Hi Josemary,

If the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

It seems this no longer works, despite the Backup and Sync app still having a checkbox to "Upload newly added photos and videos to Google Photos". I got a few photos to go through, but it seems to have stopped, and after contacting support, I've been told that this is due to the storage changes for Drive/Photos and that this is no longer supported.

Instead, I've been told I'm either supposed to use the Sync app to upload them to drive, then import them from Drive -> Photos (which won't sync changes, and causes them to count twice against my storage) or I'm supposed to manually upload these files via the web site (which is both woefully inconvenient, and doesn't sync changes either).

Is there any proper way to SYNC photos locally on my computer with Google Photos or has Google pulled their classic "let's just rip the rug out from under this feature" as they axe things?

I pay for Google One to use it as a backup service, and Google Photos is the vast majority of my usage. This change cripples the only use case I really care about....

Answer:

Hello Dylan,

Pasted below how Backup and Sync has worked since July 2019 Note paragraph 4. regarding sync, this has never been any different.

It all changes in the coming weeks, see Sync content across all devices with Drive for desktop (blog.google) which still doesn't include Sync to Google Photos

=======================

How Backup and Sync works

With the preferences as per the screenshot online-->

The following steps are taken when you select OK

Backup and Sync scans the chosen folders and screens them according to allowed file extensions and selected sizes. See Back up photos & videos for sizes and types of Raw files
The file is then checked to see if it already exists under the hierarchy at
- https://drive.google.com/drive/computers and if present the legacy Google Photos folder in My-Drive at https://drive.google.com/drive/my-drive
- The comparison is at file content level and independent of filename and if a copy is found the files is skipped and reported as 'Already existing in Google Photos'
- Photos and videos which fail any of the above checks are stored in Google Drive with a warning that they cannot be uploaded and will be stored in Google Drive using storage allocation
Images and videos which pass steps 1 and 2 and have contents which are compatible with the specified file extension are now uploaded to Google Photos and a storage free stub file is created under https://drive.google.com/drive/computers building a mirror hierarchy matching the source computer's folders
- This hierarchy exists on Google Drive only and only the individual images are uploaded to Google Photos
- If an image already exists in Google Photos then the upload is skipped and the stub file is still created and linked to the existing photo
Once this upload is complete there is no sync between the computer copy and the Google Photos copy. Edits and deletions are not synced, the process can be considered as a one-time Upload

Answer:

Hi Peter,

You seem to be focusing on one sliver of my request which comes down to terminology, and possibly bad word choice on my part. If I've edited pictures in the past, those files get pushed up and due to content changes, it shows up as a separate photo. I guess my usage of the word "synchronize" is somewhat misleading here - I don't mean synchronizing changes to individual files, I mean synchronizing files added to the synced folders up to Google Photos. Please read the rest of my question.

My problem is that about 12 hours ago I did two batches of dropping photos into a synced folder. Both times, all of the photos showed up in Google Drive/Computers/ComputerName/FilePath, but only 10% of them showed up in Google Photos. I've used this for years, synced thousands of photos, and I don't recall ever seeing this.

I contacted support and they told me due to storage changes between Drive and Photos that it is no longer intended for the photos to show up in Photos - only in Drive - and I'm supposed to move them manually. Maybe this person was wrong, but if so, not all of my photos are showing up in Photos and my problem persists.

After trying to sort this out further on my own, it seems at least some of them have the same file name as other photos that already exist in Google Photos, despite the file path being totally different, but per your "#2" section, it seems this shouldn't matter, since the content is entirely different and I don't see any message about it already existing.

Answer:

Hi Dylan,

If you are still using the same preferences page in Backup and Sync then the support reply is wrong and there have not been any changes as far as we are aware.

I tried to replicate your experience by:

Editing a batch of photos which have already been backed up and copying them to a new sub-folder. They were backed up successfully.

Changing the name of a batch of photos which have already been backed up and copying them to a new sub-folder. They were skipped.

So I am afraid that I am not going to be much help, assuming you have also checked at https://photos.google.com/search/_tra_ where backed up photos are arranged by the date uploaded.

Answer:

Hi Peter,

Thanks for checking on that on your end and thank you for clarification.

To be clear, this issue isn't constrained to edits - I'm seeing this even with brand new photos... I've dropped about 200 pictures and had about 15 of them show up. The only way I've been able to get the rest is to go to the web site, delete the 15 that showed up, hit upload > Drive > select all 200 of them. This works, but seems to double count all my photos storage (it seems to be creating copies) and it's a manual process I have to do every time I upload photos.

I've tried checking the /_tra_ link with photos arranged by date - the behavior is identical.

Answer:

Hello again Dylan,

I am afraid to say that I can't help you. I have also been using Backup and Sync for the last few years without experiencing anything like the problem you are describing.

Plus I was prompted to migrate to Google Drive for desktop yesterday so can no longer try any more testing under the conditions you describe.

It will be pointless trying to involve the Google Photos team without replicating the problem as they don't provide direct user support and will only accept a bug report which can be replicated and affects a number of users. Plus the soon to be deprecation of Backup and Sync in September causing further complications.

If you can share some publicly viewable examples of photos which are not uploading I could try them on the new desktop software. Sorry I can't be more helpful.

Answer:

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Question: How to organize photos by dates taken. NOT by edit date

Organize my photos by dates taken. When I find time to edit my photos, they are not group on date ta…

Hi Haley Wise-Cerda,

I'm sorry but there is no option in Google Photos to change this, I suggest leaving a feature request directly for the development team by following these steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.
You can tell them things such as:
- What you like or dislike about the app
- Things that are confusing or don't work

If you tick the box to include screenshots and logs, it helps them to understand your feedback.

Please know that you may not receive a response, however the Photos Team are still reading the feedback! To see all of the feedback you have sent across all Google products, visit the Google Feedback Site.

Thanks for taking the time to post your question today, take care.

Answer:

Hi Haley Wise-Cerda,

I'm sorry but there is no option in Google Photos to change this, I suggest leaving a feature request directly for the development team by following these steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.
You can tell them things such as:
- What you like or dislike about the app
- Things that are confusing or don't work

If you tick the box to include screenshots and logs, it helps them to understand your feedback.

Thanks for taking the time to post your question today, take care.

Answer:

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Question: I've taken a selfie with book in the mirror but the text is backwards. How can I get it flipped.

How do I flip the text in my photo? I've taken it a mirror as well as just a selfie.

Hi Mary Dyer 8530,

I'm sorry but as this is a forum just for answering questions about Google Photos we're unable to answer your question. You'd be better off finding a camera app forum as they'll be able to give you a better answer than we can.

Good luck.

Answer:

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Question: Some photos missing january and February month 2020 please help me very important photos for me🙏🙏

Missing photos january and February month please help me very important photos of me

Hi Prasenjit,

Did you delete any photos? I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage platforms you use (e.g. Dropbox, OneDrive, Samsung, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

Hi Jacob,

I'm sorry, it's likely too late and it's no longer possible to recover the photos.

Photos show up in browser on my computer.

This is a recent issue. I've also recently not been able to successfully share photos in the app (says it sent it but it didn't or it just gets stuck sending). But if I go on my iphone to share it through the app it works fine.

Answer:

You can try to reset the Photos-app on the Note.

Choose Use without account under its profile-circle.
Close all apps and restart the phone.
If you have good wifi for at least an hours, start the Photos-app and log-in, but do not start backupping now.
Give the app the time to build a large database of your collection on photos.google.com (that easily can take an hour).
If ready, switch-on the backup with the right account and quality.

Good luck

Answer:

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Question: Can't open or download the photos and videos

I was trying to download the the photos

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Question: A deleted photo showed up in my suggestions.

I was going through the Google Photos and I clicked the part where we help Google classify a specifi…

I was going through the Google Photos and I clicked the part where we help Google classify a specific photo. Then a photo that was deleted months ago showed up. It was deleted even from the trash so there's no way it could be recovered (based on the answers here)

I want to recover a deleted album and as it happens, the photo that weirdly showed up was one of the photos I uploaded in that album. Please help me recover the album since it contains a lot of important photos. Thank you!

The attached photo is the deleted photo that showed up.

Answer:

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Question: Problem with freeing up space on device

I want to free up space on device. I have around 90gb backed up on google photos. So whe I click the…

I want to free up space on device. I have around 90gb backed up on google photos. So whe I click the free up space, it's loading for a second and that it showes that 0 out of 0 was freed 😑 and that there is nothing else to free up. I tried rebooting device, it does the same.

Answer:

Assuming that your have 90 GB on phone and not on sd, you should be logged-in with the same account as used in the backupsettings in the app. See under your profile circle right-up.

Good luck

PS: be aware that your standard gallery will be completely empty for a while and getting back hundreds or thousands is not easy.

Answer:

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Question: I saw my whatsapp images in my normal photos

I stop to show whatsapp images in normal photos view

Switch off the backup in the WA-folder(s) under Pictures on device on the Library-page.

If you want to remove all WA-pictures from your main page, you can type the letters WA on top of the Search-page to show them: then you can start selecting and deleting.

In the original chats these images will become vague, but can be downloaded if needed.

You can select specific pictures in the WA-folder(s) and then choose Backup-now under the 3 dots.

Good luck

Answer:

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Question: Can't use google photos

After opening google photos,I can't find my old saved photos.

Hi Rajshekar,

Did you switch to a new Android device? Do you see the old photos here? https://photos.google.com Be sure to sign in with all your Google accounts if you have more than one.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Some of my photos turned white

I was searching for photos one day and noticed one of them is completely white, upon clicking on it …

I was searching for photos one day and noticed one of them is completely white, upon clicking on it to see if it was a glitch loading the thumbnail, the full size image also loaded white as well. Downloading it gives the white photo, and the video from Apple's Live Photos was also included in the download and that was white too, but still kept the sound. The Meta Data or EXIF Data is still there too, GPS, Phone, Time, etc.. See here: (https://preview.redd.it/qkmun7oosif31.png?width=960&crop=smart&auto=webp&s=f647400ae4f11b77aea3a2b6765236c2b4acb034)

I searched the rest of my photos simply by typing 'white' into the search bar, and I found 4 images this happened to. Two of them I still have on my phone but the other two I may not have. This is really concerning because I put my trust into Google to keep my photos safe.

This also happens on iOS and Web

Answer:

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Question: Restore deleted photos

Hello, I deleted photos from the phone after uploading them to Google photos, I deleted them from th…

Hello, I deleted photos from the phone after uploading them to Google photos, I deleted them from the bin as well, because my phone runs low on storage.

To my disappointment I realized that the photos were deleted from the cloud as well.

Is there any way to restore them?

Answer:

Hi there,

Welcome to the Google Photos Help Community.

As you've mentioned that you've deleted the photos from your phone gallery, it looks like the photos and videos didn't backed up properly to your Google Photos account. Could you please check if you're able to see the photos and videos on web (photos.google.com)? If not, please check for the following things:

1. Can you see them via Picasa?

2. Are they in the trash?

3. Check the Assistant for the status of your backups.

4. Ensure you are logged in to the correct Google account.

If they are still missing, then unfortunately there isn't a way to retrieve them. Going forward, I'd suggest deleting the photos and the videos using the Google Photos Free up Space option to avoid any data loss as it is the best way to remove a backed-up video/image from your phone, leaving it in the cloud, and this will only delete the files which are backed up completely on Google Photos. To do so, please follow the steps from "Free up space on your phone" help center article.

Also, try checking your backup status on your phone and check if you're able to see the photos and videos on web (photos.google.com) before you delete them on your phone:

Open the Google Photos app on your mobile device .
At the top left, touch the menu icon > Assistant.
Read the first card. If it says:

"Waiting for connection" or "Waiting for Wi-Fi": You need to either change your settings or connect to a Wi-Fi or mobile network. Touch the card to change your settings.
"Back up & sync is off": Touch "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
"A photo or video was skipped": A photo or video on your mobile device doesn't meet our upload requirements:
- Photos can't exceed 75MB or 100 megapixels
- Videos can't exceed 10GB
"Backing up photos" or "Backup complete": This means your photos and videos should be saved.

Just a heads up: Photos and videos that aren't backed up will have this cloud icon

or circular-arrow icon based on the version of Google Photos App on your phone.

If you're still facing the issue, try the steps from this "My photos aren't being backed up" help center article.

Let me know if this helps.

Best,

Sonya

Answer:

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Question: How can i remove old debit card and re place new one?

I can't add my new debit card information.all ways come my old debit card information

Hello Nayani,

Welcome to the Google Photos Community,

Unfortunately we don't have access to user accounts as it is all controlled by a dedicated team.

Please contact the Google Pay team @https://support.google.com/pay/gethelp

If you step through the options at you will see help articles.

If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.

Regards,

Peter

Answer:

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Question: Added google acc in 2 device.if one device download photo from google photos will notify other devic

I added my google account in 2 devices.if one device holder downloads photo from google photos will …

Hi, sathish1995

Welcome to Google Photos Community Support Forum & thanks for your query.

No, there will not be any notification on download.

Answer:

Hi, sathish1995

Welcome to Google Photos Community Support Forum & thanks for your query.

No, there will not be any notification on download.

Answer:

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Question: I have purchased google one annual subscription - the money got deducted but storage did not increas

I purchased google one annual subscription - but cant see anywhere on payment / subscription or anyw…

I purchased google one annual subscription - but cant see anywhere on payment / subscription or anywhere - but 1300rs is deducted from my account against the subscription purchase.

Can someone help with either the refund or increase in the storage?

Answer:

Hello Dhwani,

Welcome to the Google Photos Community,

Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team

Please try Get support and ask a Google Expert - Computer - Google One Help

If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp

If you step through the options at you will see help articles.

If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.

Regards,

Peter

Answer:

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Question: What happens if i unbacked up a folder like whatsapp images?

I want to know what happens if I turn off the backup for a WhatsApp images folder, I want to turn of…

I want to know what happens if I turn off the backup for a WhatsApp images folder, I want to turn off the folder because there's nothing really important that deserves to be backed up

Answer:

@ Kylo

When you turn backup OFF no more images will be backed up. The already backed up photos remain uploaded. To delete them, see Delete photos/videos from Google Photos but not from mobile device

Answer:

@ Kylo

When you turn backup OFF no more images will be backed up. The already backed up photos remain uploaded. To delete them, see Delete photos/videos from Google Photos but not from mobile device

Answer:

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Question: Retrieve photos deleted from bin

I have deleted some pics from Google photos removed from bin too. But these photos are removed from …

I have deleted some pics from Google photos removed from bin too.

But these photos are removed from my gallery too

Any ways to retrieve

Answer:

Hi, aravind ravi

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

Tried many apps , it's recovering only the photo's that I've deleted from my gallery .

The photos removed via Google photos, still not able to get them

Answer:

Hi, aravind ravi

Thanks for your reply

However, as I said earlier, once a user chooses to empty the bin, Google doesn't keep any backup of the content.

Regret, it's not possible to get back anything through Google Photos.

Answer:

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Question: माझ्या मोबाइल मधले सर्व फोटोज डिलिट झाले आहेत तर ते परत पाहीजेत

काही नाही

Hi, दिपाली शिंदे

Welcome to Google Photos Community Support Forum & thanks for your query.

However, did you delete the photos through some gallery app/explorer or Google Photos?

Additionally, was the backup & sync on & also the device was saying "Backup complete"?

Answer:

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Question: How to clone all Android setting, photos,contacts,playstore apps, from one Gmail account to another

manual copying and remembering what all is pending.

Hi there,

Welcome to the Google Photos Help Forum.

Unfortunately, you can't transfer/move/clone all Android setting, Photos , Contacts or Playstore apps from one Google account to another Google account or linking one Google account to another Google account isn't possible.

However, for photos there is an another option, which may not be practical for large photo libraries, is sharing albums from one account to the other and adding the photos to the other account's library.

Let me know if you have any other questions.

Best,

Sonya

Answer:

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Question: Undo Animation

Google photos suggested me an Animation from one of the videos in my gallery. But as i saved it, the…

Google photos suggested me an Animation from one of the videos in my gallery. But as i saved it, the animation didn't save as a copy but the original video got converted as the animation... Please help me to undo it... How can we do it???

Answer:

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Question: My Google photos...use another mobile...how is possible

Please Don't use my photo

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Question: I have download movie the karate kid and i not getting voice

I have download movie the karate kid and i not getting voice

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Question: I have subscribed for 100gb annually .Now i want to upgrade to 200gb annually.But the app wont allow

Subscription doesnt change. App wont allow

Subscription doesnt change. App wont allow

Answer:

Hi, patel raj

Welcome to Google Photos Community Support Forum & thanks for your query.

That's happening because of new recommendations stipulated by RBI.

To overcome that problem, you have to cancel your current subscription first.

Answer:

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Question: App lagging

My app is continuously lagging and i cannot operate the app anymore. Nothing is opening inside the a…

My app is continuously lagging and i cannot operate the app anymore. Nothing is opening inside the app, just goes on backing up media with no progress.

Answer:

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Question: Can i recover 1 year old photos

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Question: Unable to open photo right after taking. It shows photo format not supported.

I am trying to retrieve my photos

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Google photo QA

Tuesday, March 29, 2022

Pix from 2005 show in sd card view but not on photos

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