Google photo QA: Google chooses pictures of smiling people as albumb over instead of the latest added picture

Question: Google chooses pictures of smiling people as albumb over instead of the latest added picture

Why do my album covers change automatically to pictures of smiling people? I have never choosen this…

Why do my album covers change automatically to pictures of smiling people? I have never choosen this picture to be an album cover. This happenes to all albums now. I moved the pictures of an albumb to a new one named test and sorted it to see the latest pics first. At first it looked good and it used the latest addec picture as albumb cover. I thought only the old album was bugged. A few hours later I checked it again and it has automatically choosen the same picture of smiling people as album cover.

Why is it doing that? I do not want this behavior! How do I stop this?

Answer:

I made new albumbs but it selected a random image as album cover. Why is it doing that? I want the album cover to be the latest image and not a random image I never slected. Why does Google select a album cover for my albums?

Answer:

Hello Push,

Welcome to the Google Photos Help Community.

To assist you better, could you please let me know which picture are you referring to when you say "Specific picture"? Is this picture available on these 2 or 3 albums you've mentioned? Also, let me know if this picture available on your Photos library or it isn't available on your Google Photos?

Meanwhile, please try and check on any other device or the web version of Google Photos to see the if the issue is same?

Keep me posted.

Best,

Sonya

Answer:

Some albumbs always uses the same image as cover. I don't know why. It should use the latest added picture as album cover. I use the webversion. The album cover on the smartphone is the same.

On one albumb it uses the fifth (#5) picture as album cover
On one albumb it uses the twenty-first (#21) picture as album cover

When I move all images to a new albumb it uses the latest image added to the album as cover.. like it should always do. A few hours later the album covers switched to the fifth (#5) and twenty-first (#21) picture back.

I did never choose any album covers. I don't know why it likes thoose pictures as album cover. Mabye because there are smiling people?!?

The pictures are on another google account.

Answer:

I made a new album and the album cover was again automatically changed to a picture with smiling people instead of the last added picture. I can now confirm the album covers are automatically choosen to a picture with smiling people.

I don't want this. I want to use the latest added picture as albumb cover. How can I stop Google from choosing the albumb covers based on smiling people?

Answer:

@Push

I do not recognise that behaviour. Google chooses an album cover (no idea how), but I often change it to one I prefer:

either open the album, click 3-dots > Set album cover
or open the photo you want as cover > 3-dots > Use as album cover

I do not remember that Google replaced that cover later.

Answer:

Then try it. Move your old pictures to a new album and way a few hours and see what magically happens. When I do this it selects the picture with a smiling person. If I don't add this image or remove it it chooses another one with a smiling person. Either they started a beta test on my account with new features or it works for all users.

Answer:

@Push

I gave it a try, added photos to a new album, but it simply took the first pic (a landscape). There are smiling persons in other photos. I will keep an eye on it to see whether it changes later.
What happens when you select a photo as album cover ? Is that also replaced ?

Answer:

It always takes the picture with the biggest smiling face. I want it to take the latest added photo instead of the biggest smiling face.

When I set a photo as album cover it doesn't get replaced. However I I do that it also won't show the latest added photo anymore.

Answer:

"It always takes the picture with the biggest smiling face."

In my test album it (rather rapidly) replaced the photo, but by another landscape.

"When I set a photo as album cover it doesn't get replaced. It won't show the latest added photo anymore."

OK, that's nice. At least it keeps the one you selected. That's probably as intended.

Answer:

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Question: Donnismorris06 this creepy crazy person has attached his email to mine I want him off of my account

Contact you seriously and nothing has been none about it but surely you can help

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Question: My secret my dance videos

My mom dance videos

Hi, Balaji Tilekar

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Do you have problems in using any features of Google Photos?
Can you provide some more information?

That will help in understanding your requirements.

Answer:

====================End Question=====================

Question: Accidently emptied my trash and lost important pictures.

I put my items in the trash instead of archiving them and accidentally emptied my trash and lost tho…

Hello JohKing,

Welcome to Google Photos Community.

Photos deleted from trash are permanently deleted they cannot be restored.

Hope this helps.

Thanks.

Answer:

Hello JohKing,

Welcome to Google Photos Community.

Photos deleted from trash are permanently deleted they cannot be restored.

Hope this helps.

Thanks.

Answer:

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Question: Why aren't my Google photos and videos showing? But it's showing my memories?

====================End Question=====================

Question: Can't download or share a video that I created by Google image!

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Question: how to recover recently deleted photo from trash?

recently, I delete my photos from the trash but now i want it back. please help me to get my photos …

Hello Pritam Amrutsagar,

Welcome to Google Photos Community.

Photos deleted from trash are permanently deleted they cannot be restored.

Hope this helps.

Thanks.

Answer:

Hello Pritam Amrutsagar,

Welcome to Google Photos Community.

Photos deleted from trash are permanently deleted they cannot be restored.

Hope this helps.

Thanks.

Answer:

====================End Question=====================

Question: How do I unload google photos so I can view them later by reloading?

Clicked on box and photos loaded. Now I want them unloaded so still there but need to reload. Guess …

Clicked on box and photos loaded. Now I want them unloaded so still there but need to reload. Guess get them back in cloud so I can retrieve when I need them

Answer:

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Question: Trustwhono1@icloud.com

Get my photos

Hi Inika,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post with little more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Incase if you're trying to search the missing photos, please refer this help center article on how to "Find missing photos & videos".

Keep me posted.

Best,

Sonya

Answer:

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Question: Service is terrible

I take a picture I never see him your service is disgusting I hate you guys

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Question: Why are photos removed from smart albums when they're edited?

GP made several smart albums for me that contain photos of specific things, like individual people, …

GP made several smart albums for me that contain photos of specific things, like individual people, places, cars, animals, etc. For example, it made a "dogs" smart album for me.

I reviewed the "dogs" album and for the most part, GP included mostly my photos that contained dogs. I then edited some of those photos, just to improve their color. I selected the "auto" setting and saved the photos. Most, but not all, of the photos I edited in this way were removed from the "dogs" smart album after I saved them.

Why did it remove the photos from the album?

Will they return to the album at some time?

Answer:

Hello Lance,

Welcome to the Google Photos Help Community.

To assist you better, could you please let me know what exactly are you referring to when you say smart albums? Are you referring to the animations created with the photos on the assistant?

If yes, it would be great if you can share a screenshot or a shot videos of the steps you've followed to edit the photos and from where exactly are you editing the photos. Please ensure to hide/blur any personal photos/information on the screen shot that you share.

Keep me posted.

Best,

Sonya

Answer:

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Question: Photos suddenly disappeared both from Gallery and Google Photos

I downloaded the latest Android version in the morning, and now I saw that

I downloaded the latest Android version in the morning, and now I saw that all of my photos from the past 6 months disappeared from the gallery. I immediately entered the Google Photos app, and saw all of my photos automatically disappearing from there as well - one after the other (saw them all in grey right before they disappeared). There's nothing in the trash folder. Please help me!

Answer:

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Question: I want to receive my permanently delete photos

My some photos are deleted permanently so please help me to recover my photos I had some important p…

My some photos are deleted permanently so please help me to recover my photos I had some important photo which I need please help me to get my photos back

Answer:

Hello Yogesh Pareek 2338,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

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Question: I created a movie and after trying to download it it says movie is still being processed

How long will a movie take to be processed after creating it? I have tried downloading it but it say…

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Question: How do I revoke Google's permission for my photos, remove them all, disable my account?

I don't want my photos stored with Google anymore, I want to remove all of my photos and delete my a…

I don't want my photos stored with Google anymore, I want to remove all of my photos and delete my account.

How do I do this?

I can't just select and delete them all, the app will crash. And I want to be sure that Google does not have them stored anywhere anymore.

Thank you

Answer:

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Question: My s21 needed restored. Tried to resore my google photos backup but it keeps saying preparing backup

Had to factory reset my samsubg s21. Then tried to restore my google photos backup onto my phone. It…

Had to factory reset my samsubg s21. Then tried to restore my google photos backup onto my phone. It just keeps spinning saying "preparing backup" 9100 items left. Has been stuck like that for 4 days. Please help

Answer:

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Question: Sorry deactivated my lone

Sorry

Hi, Sukadev Mohakud

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Do you have problems in using any features of Google Photos?
Can you provide some more details, screenshots etc. to provide some more information?

That will help in understanding your requirements.

Answer:

Hi, Sukadev Mohakud

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Do you have problems in using any features of Google Photos?
Can you provide some more details, screenshots etc. to provide some more information?

That will help in understanding your requirements.

Answer:

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Question: How do I email photos to myself?

Email photos to myself

Hi, Catherine Holland

Welcome to Google Photos Community Support Forum & thanks for your query.

To share your photo via email, please follow these steps.

Tap to open the photo.
Tap the share symbol at the bottom
Under “Share to apps,” select another app to share. Swipe left to find more apps.
Scroll through the apps list & tap on the required email app (Gmail, yahoo etc.)
That will create a draft email with the picture as an attachment.
Add your email ID as the recipient & then tap send.

Answer:

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Question: How to change profile pic

Change my profile pic from photos

Hi, Anne Gritton

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you clarify on which platform you want to change your profile picture?

Google Account? Or WhatsApp?. Or Facebook?

Answer:

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Question: How can I change a photo into a PDF

How can I use a photo and change it to a PDF

Hi, Tonia Estrada

Welcome to Google Photos Community Support Forum & thanks for your query.

To convert a picture to PDF, please tap to open that & slide up.

AT the rightmost edge below the picture, you will find an option to print. Tap on that.

Then, it will show all the available printer. A print toe PDF option will be there by default.

Select the right size of paper, margins etc & tap print.

That will save the picture as a PDF.

Answer:

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Question: Recently I deleted some screenshots by mistake and want to restore them but didn't find them in bin.

I trying to restore some of the screenshots I deleted today. I have tried to look for them in the bi…

I trying to restore some of the screenshots I deleted today. I have tried to look for them in the bin option in the google photos apps but it didn't included the deleted screenshots. I downloaded some applications of photo restoration but it didn't work either. I use a samsung android, please help me restore my screenshots they are very important to me.

Answer:

Hi, Dipank Chahal

Welcome to Google Photos Community Support Forum & thanks for your query.

Since you are not finding the deleted pics in the bin, that means those are now permanently deleted.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

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Question: Leave my photos alone

Please leave my photos alone, stop making groups just leave them in the order i take them what busin…

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Question: missing permenatly deleted photos from december 2020-January 2021 possible way to recover them?

is it possible to somehow recover them?

Hello Courtnney Hart,

Welcome to Google Photos Community.

Photos deleted permanently cannot be restored.

Hope this helps.

Thanks.

Answer:

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Question: How to Move photos to pc...to free up phone space

Tried to use photo app on pc to import from phone via USB...pc can't find photos to import

Hi, J Copley

Welcome to Google Photos Community Support Forum & thanks for your query.

The easiest way to transfer the photos from the phone to a PC is by connecting through the USB port.

Once done, select the option of "Data transfer" out of the ones offered by the pop-up message that flashes the moment you connect your phone to the PC.

Nevertheless, if you have freed up space on your phone, you can do so through Google Photos using the following options.

You can download photos by accessing the link https://photos.google.com through any browser on your PC. Select multiple pics through the combination of shift key + mouse & tap the three dots to see the download option.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments on your hard disk.

Answer:

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Question: How to restore comment of user2 mistakenly deleted by owner in shared google photos album.

My one album was shared with other users. They had commented on the album. By mistake the comment su…

My one album was shared with other users. They had commented on the album. By mistake the comment suddenly got deleted by me as owner. I clicked undo also that disappeared the same time. There is no support by google to retreive comment. Please its urgent To get back comment. please help.

Answer:

But i need to get back. The user will not comment again and that comment may be needed to be shown by time for legal purpose. That comment is much imp for me. Please google get that back please.

Answer:

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Question: Face read nii ho rha h

Face reading band hona iska upay batao

Hi, Amar Ghagre

Welcome to Google Photos Community Support Forum & thanks for your query.

Have you activated the option "Group similar faces" through the settings in Google Photos app?

Answer:

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Question: Screenshot folder doesn't show in photos

I need help regarding screenshot folder doesn't shown in google photos

Hi Swapnil, thanks for the reply.

Can you please check to make sure your device is configured to back up screenshots?

On your Android phone or tablet, open the Google Photos app .
Open Settings by tapping on your profile in the upper right of the screen
Select "Photos Settings"
Select "Back up and Sync"
Scroll to the bottom and select "back up device folder"
Ensure that screenshots is switched ON

If off, please toggle this on and your screenshots should then start to sync. If on, please let us know.

I hope this helps!

Answer:

Hello,

I have the same issue as well. When I go in "Settings" and "Back up device folders\

Answer:

Hi User 7292814545844797383,

Are you using Google Photos on an Android or iOS device?

If Android, it is possible that your phone does not use a Screenshot folder on device to save the picture. Can you please let me know what specific device you are using?

Answer:

Hi,

I am using Android / Samsung Galaxy S21.

When I go into my actual phone's folders, I see that there are separate folders for my Pictures and for my Screenshots. But Google Photos seems to just combine them all for some reason.

Answer:

@ Swapnil Tare

My Samsung creates a screenshot folder under DCIM, but Google Photos shows them in the Camera folder. No idea why. And no solution I know of.

Answer:

That is a Samsung mistake (since years) and of course it also is a Google mistake that they have put a lot in a folder named Camera, while the real name DCIM is (since years also).

Nobody learns over there from us.

Answer:

In the simple Google Gallery Go app the contents of the DCIM-folder is shown as separate folders as far they contain photos - so Camera, Photoscan, Restored, Screenshots like shown below on the forum-site:

This is what also should be done in the Google Photos app under "Pictures on device" on the Library-page (should be named "Folders on device" to avoid that people name "Albums" ).

That's all.

It would be stupid that we all need to ask this via feedback under or profile after so many years of complaints. It is the task of a community manager to signalise such design mistakes to the team - we can't do this because it is no sudden bug.

Nevertheless: it also is not okay that Samsung (and other companies) has placed the Screenshot folder in DCIM - that folder should have been separate or in the main Pictures-folders. That should have been forbidden by Google. That also would have prevented an endless amount of complaints since years.

Answer:

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Question: Uloàd documents

I don't know how to send photos to another web sight

Hi, Betty Lackey

Welcome to Google Photos Community Support Forum & thanks for your query.

To upload pics to a website, download those first to your phone through Google Photos.

Answer:

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Question: Google Photo Albums Cover Not Showing on Facebook?

Hello! When I post a Google Photos Album on Facebook it does not show the album cover in my feed. Th…

Hello! When I post a Google Photos Album on Facebook it does not show the album cover in my feed. This is a huge bummer because it just looks like nothing to click onto and I would like to showcase albums with a main photo to draw people in. This has been working for a long time and now it is not! All of my past albums now just show a grey blank image. Thanks for any help!

Answer:

I have the same issue and Google help suggested that I take it up with Facebook since the photos and videos work within google photos. I still have no solution.

Answer:

Me to for the past few days anything I try to share comes up as a complete blank on fb? Whats going on? please can someone help.

Thank you

Answer:

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Question: I LOVE MY GRANDSON'S PHOTO BOOK COVERING HIS 1ST YEAR! FANTASTIC JOB! THANK EVERYONE WHO MADE IT!

Just words of praise for the creative crew!

Hi Marcia Gervase,

This is great to hear that your happy with the service,

I suggest leaving a feedback directly for the development team by following these steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.
You can tell them things such as:
- What you like or dislike about the app
- Things that are confusing or don't work

If you tick the box to include screenshots and logs, it helps them to understand your feedback.

Please know that you may not receive a response, however the Photos Team are still reading the feedback! To see all of the feedback you have sent across all Google products, visit the Google Feedback Site.

Thanks for taking the time to post your feedback today, take care.

Answer:

====================End Question=====================

Question: Missing Missing

Opal.

Hi,

Here is an article about finding missing photos & videos. Maybe that will help you.

https://support.google.com/photos/answer/6306652

Regards,

Answer:

Hi,

Here is an article about finding missing photos & videos. Maybe that will help you.

https://support.google.com/photos/answer/6306652

Regards,

Answer:

====================End Question=====================

Question: My all photos and videos got permanently deleted from phone storage. I didn't have any backup. Help?

I want my all photos and videos back.

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.

Now- with that out of the way let's deal with Rekha505's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

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Question: Profile pic change

To change my profile pic

====================End Question=====================

Question: No audio on backed up videos of Android screen recordings with deleted device originals

No audio on backed up videos of Android screen recordings with deleted device originals

Hello, as the title says, audio is not heard on videos on my google photos app which were originally Android screen recordings. When the video as not been deleted from my own camera roll, the audio does work on the google photos app, but after the device original is deleted (through the "free up space" button on google photos) there is no audio on that video on the app. I have tried sending an audio-less video on the app to myself on iMessage and have tried saving an audio-less video back to my camera roll, but there was still no audio in both situations (and I tried both with and without earphones).

Answer:

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Question: Profile picture

Update my profile pic

====================End Question=====================

Question: I take my all photos back up in Google photos but now i see there are no one photos how is ot possib

I take my back up in google photos now I can't show any photos there. How is it possible

====================End Question=====================

Question: People n pets not working

Search by name

Hi, Sweta Naik

Welcome to Google Photos Community Support Forum & thanks for your query.

Have you activated the option "Group similar faces" through the settings in Google Photos?

Answer:

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Question: Stolen phone forgot email password now why?

Phone was stolen forgot email password what can I do to get photos back???

====================End Question=====================

Question: "watch unsychronized changes" (translation from German) in Android 11

Only Android 11 asks me persistently to check (and approve) "unsychronized changes" after the deleti…

Only Android 11 asks me persistently to check (and approve)

"unsychronized changes"

after the deletions of photos on the server.

(one line pop-up with yellow exclamation mark and an X in the lower part of the secreen).

If I click it away (no I don't want to spend time on this) a new line with this message shows up in the apps menu.

I assume Android 11 introduced restrictions to alter files on our phones without explicit consent.

Google Photos on Android 6,9,10 doesn't do this.

Is there a way to switch this annoying interruptions off?

Answer:

Hi

Not that I am aware off, but these A-11 messages are extremely irritating indeed and extremely slow when you try to follow the steps advised.

And they are not present in the comparable app on iPhone & iPad: there you only see a red dot at the bottom and then you can delete the local images via Tools on the Library-pages very fast.
That is a much more clean approach.

So I only can advise to use the feedback option under your profile to complain about such nuisance.

They will "say" Thank you and if we are lucky they are away at Christmas :-)

Answer:

Thanks

What means "A-11 messages"?

I also have to complain about another type of nerving messages.

I capture a lot of screenshots into GP, which usually contain text.

Every time I open such a photo, I get small messages in the middle of the top or buttom region:

(from German)

"Search in Screeshot

"Copy Text from Photo

"Move into Archive

If I'm "lucky\

Answer:

Google always thinks that we need a lot of recommendations and you need to search yourself in the notification-settings (many) if they can be reduced - but I don't think so.

But because it is quite abnormal to have a lot of screenshots, you can't avoid them - usually I don't backup screenshots for long because I often need them in technical docs I am working on. .

But they are quite different from the Android-11 messages about changes and deletions because they have to do with image-content like advises about improving brightness.

Again: complain via the feedback option in the app under your profile.

Answer:

Thanks.

The Android 11 notification section of Google Photos is indeed immense (10 types in 3 categories)

I guess they want our attention ....

However the pop-ups of this thread have nothing to do with Androis notifications in my opinion.

The screenshot photo related ones also pop up in the web browser.

So if there is a way to avoid them it must be a general Google Photo setting, not an app notification setting in my opinion.

Answer:

Your theme was about "unsynced changes" and not about "in picture recommendations" due to Google-AI.

I have learned from years that Google hardly can't be corrected, so I simply don't play any attention to them or click them away. And as said: I have not many screenshots disturbing my normal flow - if I need to keep them backupped longer then a few days, I do archive them indeed etc.

That's all.

Answer:

Your theme was about "unsynced changes" and not about "in picture recommendations" due to Google-AI.

That's all.

Answer:

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Question: I want to see where all my photos have been taken on a map

Well the title says it. I'd say this should be a quite basic feature since all photos have GPS tag. …

Well the title says it. I'd say this should be a quite basic feature since all photos have GPS tag. So can I see on a world map where all my photos have been taken? I might for example want to see all photos I've taken on a specific place and then that feature would be really nice!

Answer:

Hi, Andrée Glader

Welcome to Google Photos Community Support Forum & thanks for your query.

The Google Photos app does show a world map displaying the places where you clicked the pics.

Here is a screenshot of one such view.

The ares appear shaded. However, as I zoom in I can see more finer details.

Answer:

Hi, Andrée Glader

Welcome to Google Photos Community Support Forum & thanks for your query.

The Google Photos app does show a world map displaying the places where you clicked the pics.

Here is a screenshot of one such view.

The ares appear shaded. However, as I zoom in I can see more finer details.

Answer:

====================End Question=====================

Google photo QA

Thursday, March 31, 2022

Google chooses pictures of smiling people as albumb over instead of the latest added picture

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