Tuesday, March 29, 2022

Im trying to enhance a blurry picture to see image clearly how can i improve quality of picture

Question: Im trying to enhance a blurry picture to see image clearly how can i improve quality of picture

I need help making a blurry image clear to see whats on the licture

I need help making a blurry image clear to see whats on the licture

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Question: New device, opened Google Photos App, and suddenly old photos appear as of today, wrong timestamp!

Help!! I have bought a new device today (Oppo X3 Lite) and logged into Google and all Transfers from…

Help!! I have bought a new device today (Oppo X3 Lite) and logged into Google and all Transfers from my Google Account were done successfully. However, when I opened the Google Photos App, I immediately saw something was off! All of today's pictures were old and did not have the right time stamp. It's not for today, but I checked other days eg in June that were taken back in 2019 but suddenly appear with a 2021 timestamp. I briefly checked on my second devide (iPhone) and there everything is still the way it should be! How can I make sure that it takes over the right back up and not the messed up one???? I cannot uninstall Google Photos, which is absolute bollocks!! How can I prevent that from happening again and how can I ensure that the correct photos are synchronised???

Update: I have refreshed the sync and it looked like it would be successful. No!!! Now my entire library is empty and yet it shows highlights, what's wrong with this app
! 

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Question: Google photo

I have tried the Backup and sync option till yet. About 3 minths ago all my google photo had been di…

I have tried the Backup and sync option till yet. About 3 minths ago all my google photo had been disappeared . It contains my 3 years pictures. Only few pictures left in google photo which are about 3 years ago. Plz check my account. That the pictures can ce revived.  THANK you!

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Question: Unsynced folder - still syncing to Photos

I have a folder on my SD card that is NOT synced with Google Photos. It has 5 videos in it. But one …

I have a folder on my SD card that is NOT synced with Google Photos. It has 5 videos in it. But one of the videos insists on showing up in Photos. 

If I delete it from Photos, the name on my SD card is revised to include ".trashed" as part of the name. If I rename it without the ".trashed" it shows up again in my Photos. 

I have even tried making a second copy of it. It ALSO shows up in Photos. What is going on? 

This is a large video, about 700MB, so I don't want it using up my precious free Drive space. 

See screenshots of  (1) sync settings "Brain Health" is off, (2) storage path of file "Brain Health 4_Choices Matter.mp4" as shown in Photos info, and (3) altered file name as shown on SD card after deleted from Photos.



Answer:

Hello Russ,
 
The Google Photos app acts as a portal to view both the Device copy and the Google Photos 'backed up' copy. It does not store any photos.
 
This usually means that if you delete using the Gallery and it disappears from the Google Photos app, or vice versa, then the photo is not backed up to Google Photos. Photos actually 'in' Google Photos can only be seen at the Google Photos Backup location - Tap here
 
Please check the help article at Back up photos & videos - Android - Tap here
 
Regards,
 
Peter


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Question: I have not received my picture book that I ordered

I am trying to find out where my picture book I ordered is it saying it was delivered it was not del…

I am trying to find out where my picture book I ordered is it saying it was delivered it was not delivered I called FedEx that supposedly delivered it they said they can help me I need to contact Google pictures I have done the emails and done everything it says on the app to get ahold of anyone from Google pictures and I'm getting nowhere and it's really pissing me off

Answer:

Hi Ruby,
 
I recommend that you report the issue to Google as this help page explains under "Report a damaged photo book" https://support.google.com/photos/answer/7378812?co=GENIE.Platform%3DAndroid&oco=1 Or use this contact form https://support.google.com/photos/gethelp
 
If you subscribe to Google One there are additional contact options here https://one.google.com/support


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: I made a photobook tonight and went through the pay yet I have not received an email confirmation.

I made a photobook tonight and went through the pay yet I have not received an email confirmation. W…

I made a photobook tonight and went through the pay yet I have not received an email confirmation.
Why has Google not sent a confirmation of receiving the money....everything was done as I was guided to do, I then pressed "Pay" and nothing happened.
I agreed to everything and there isn't any record of any books being made by me!
It's called "Swallow Cottage"...the rebirth.

I would very much like to know what your have done with it. I am more than upset. I am livid!

Google Photos, please get back to me with an answer ASAP.

John Pearson

Answer:

Hi John,
 
I'm sorry for the inconvenience. Is the photo book listed anywhere here? https://photos.google.com/photobooks


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

No the book has just disappeared into thin air. I had created it, indicated the address I would like it to be sent to and pressed "PAY" (twice) where indicated...and I didn't even receive a courtesy acknowledgement by email. How rude!
No everyone is passing me from pillar to post and not wanting to own the problem.

Now I have sunk to the lowest to be sent to the bottom of the pile to deal with a "Forum"!

I imagine I will just have to start all over again and hope I don't get charged for the first photobook...but whether that will be with an amateur set up of inept charlatans I have yet to decide....as it is, I have lost the offer of free postage, which expired last night!

Regards,

John Pearson


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Question: How do I transfer my pic photo app to my gallery

I'm trying to find a way to transfer my photos to my gallery from the photo app

Hi, Hope Edwards
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To bring back the pics to your phone's gallery, either, you can download photos one by one.
Regrettably, there is no option to do so on a batch of photos.
 
Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.
However, the local folder structure can not be restored.
To do so, there is no requirement to join Google One, the option is available to everyone.
However, the method may not be effective to recover something when the count is more than two hundred.
 
Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/
Select the Google Photos app for data download.
Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.
 
That will bring everything to your phone.
 


Answer:

Hi, Hope Edwards
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To bring back the pics to your phone's gallery, either, you can download photos one by one.
Regrettably, there is no option to do so on a batch of photos.
 
Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.
However, the local folder structure can not be restored.
To do so, there is no requirement to join Google One, the option is available to everyone.
However, the method may not be effective to recover something when the count is more than two hundred.
 
Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/
Select the Google Photos app for data download.
Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.
 
That will bring everything to your phone.
 


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Question: How can I be sure that Google Photos is turned off?

I only learned that Google Photos has been uploading my personal photos without my consent yesterday…

I only learned that Google Photos has been uploading my personal photos without my consent yesterday, when I received a number of notifications in Chrome.  I strongly disapprove, but simply turning things off is problematic.  

Issues: 
1. I cannot uninstall Google Photos from my phone.  The play store only offers Update and Open.  Any help here would be welcome.  I removed its Storage permission and disabled it, but I have no desire to root my phone over this.  This thing could start magically making burritos pop into existence around it and I wouldn't want anything to do with it at this point.

2. I never gave permission for GP to upload my images.  In fact, I turned off Backup and Sync within seconds of purchasing my phone, while I was in the store.  However, GP has its own Backup and Sync setting that is not advertised anywhere and which operates without ever having opened the app.  Not once.  I have turned it off at this point, but I have no faith that it will not reactivate, as the full Android Backup and Sync decides to turn itself on occasionally without my permission when system updates occur.

3. In deleting my photos from the web, I received a number of warnings telling me that they would be deleted from any synched device.  Again, I have turned off GP's Backup and Sync, but how long should I wait after deleting a test photo to ensure that this intrusive <expletive deleted> doesn't wreck my phone?  Does it synch within minutes?  Hours? Days?  

4. When this thing gets automatically updated by either my carrier or in an OS update and turns itself back on, is it going to wreck my photos?  How can I trust any answer you give?  Turning off the Notification settings in the web app has no effect; I'm still getting creepy messages effectively telling me that Google knows things about my family and our activities through pattern recognition in our images.  Why would turning off anything else work?

5. Why is there not a setting on the Web to disable remote deletion of files?  I don't know that I would believe it, but still.

Do no evil.  Right.

Answer:

Hello Jason,

Welcome to the Google Photos Help Community.

To assist you better, could you please let me know what is the make and model of your phone? Does your phone has a default gallery or Google Photos is the default gallery for your phone?

Incase, if the Google Photos is the default gallery, let you know that you will see your files in Google Photos even if it is not backed up to it. It just acts as a gallery app when the backup and sync is "OFF".

If that's the case and the photos are backed up to the Google Photos when the backup and sync is "ON\

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Galaxy S7, there is a default gallery app that is not Google Photos.

Google Photos was never even opened until a couple of days ago when I opened it in order to turn off its sync.  When I did that, all of my photos were visible in the app.  It clearly fished through my files to find photos on its own in the usual places, DCIM and such...  Why would it not simply do this again if I delete then restore my photos?

Do not say that my photos were "backed up" by Google Photos, like something helpful was done.  They were taken from my phone without my permission, period.  After this, they were analyzed by facial recognition software and I have no doubt that whatever information could possibly be gleaned from this was stored for Google's benefit.  Getting a cheerful little notification that a montage called "They Grow Up So Fast" was made, and seeing my kids' pictures tracked from teenagers all the way back to infancy was deeply disturbing.

I've revoked the app's storage privilege and disabled it, but I have no faith that neither android, samsung, nor my carrier won't push an update that turns it back on.


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Question: Need help recovering extremely important photos

Since I was running out of storage, google photos wasn't allowing me to send photos. They are the on…

Since I was running out of storage, google photos wasn't allowing me to send photos. They are the only photos from my niece's first birthday so they are irreplaceable! After I deleted old photos to free up storage, all of the photos from yesterday were no longer there. I have tried several data recovery applications, and none of them have been successful at recovering the photos from yesterday. Any help or suggestions would be greatly appreciated as I will do just about anything I can to recover these extremely important photos.

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Question: Why can't I not hear my video

I'm trying to hear my videos that I record early and I haven't been able to hear then



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Question: Unable to capture screenshot and facing problem in saving it. The application glitches a lot.

I've changed my network yet facing the same issues. Not able to delete a picture too.



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Question: Photos wont save

Photos say cannot save



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Question: How can i send filed from one google photos account to another? And storage issue...

Hello, i am having two issues: google photos does not allow my account to be used as the default acc…

Hello, i am having two issues: google photos does not allow my account to be used as the default account to send the security backup photos because i have no space anymore, but i cant send files to other account i have either.

Also, i had like 7 gb of space to free from my device, but now i get only 1 gb, which makes no sense because it already made the backup copies of a lot of stuff, how can i fix this please?

Answer:

You can setup a partnership with your other account - see method C
But it is not automatically clear to me how to do this on the same phone with one Photos-app only, because normally a partner has his or her own phone or computer. And it also is not automatically clear which quality setting is relevant to prevent the same problem in your other account. 
I only know that as long as the original collection stays in place, the other account will not use any additional storage, so it may not be the best solution for you. 

If the free-up space option is able to remove 1 GB from your phone only while having 7 GB at Google (check again on one.google.com/storage), I only can guess that you have removed a lot from phone yourself in the past.


Answer:

Okay thank you for your answer, i will try to setup a partnership.

Regarding the other thing, i have deleted nothing, Photos made a backup of 7 gbs which i had to free, but now it says 1, it makes no sense


Answer:

Goodmorning from here. 
 
I only can say that there are many complaints about the free-up space function, but merely about not functioning at all or even causing a crash. As far as I am aware off, Google is working on it - also because of endless complaints from users who were thinking that they got more space at Google. 
So we only should have some patience :-)
 
PS: as a test I uploaded 10 short movies yesterday at original size (2 GB together). This morning after veryfying that they all played well at Google (photos.google.com) I started free-up and it was working correctly and fast, but forgot one - so I needed to repeat the action. 


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Question: 5 years ago

When a set of pics shows up, can I send the complete group of pics to a contact.

I checked the following on an Android device, but it may ba similar on iOS: 
When you open a photo in "n years ago" you can select "Show all photos of that day". There you can select multiple photos and either directly share them, of add them to an album and share the album.
 
As an alternative you can go to the same day in the Photos tab, then select and share photos. 


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Question: All my screenshots were deleted even though they were backed up, why?

I'm trying to figure out what happened to my screenshots on my Google pixel. One day they're all the…

I'm trying to figure out what happened to my screenshots on my Google pixel. One day they're all there and then today I check and most of them are gone! I looked in my trash and archived but they're not there! I also never deleted any screenshots for months.

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Question: Where did my draft photo get saved?





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Question: Shared albums still count against users Google storage, who I share with. Why!?

I pay for a 200gb storage plan and share albums with my family, so I'm able to back everything up in…

I pay for a 200gb storage plan and share albums with my family, so I'm able to back everything up in one place, and free up storage in their own phones and Google accounts. However, when they add items to albums which I share, it still counts against their personal storage. Worse yet, when they delete the uploaded item, it's also removed from the shared album. Are they going to be forced to pay for separate storage?

Answer:

You can't prevent that, but if you download added photos into your own library they are free to delete their own stuff regurarly. But deleting in their Photos-app also will delete their local originals, so using "Google" always causes problems for everyone hélas. Bad design.

Answer:

You can't prevent that, but if you download added photos into your own library they are free to delete their own stuff regurarly. But deleting in their Photos-app also will delete their local originals, so using "Google" always causes problems for everyone hélas. Bad design.

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Question: How do I fix the date of a picture?

Trying to fix the date on a picture we bought from the business where we whit water rafted. The date…

Trying to fix the date on a picture we bought from the business where we whit water rafted. The date on the picture is coming up as 2018 and is therefore out of order in our album.

Answer:

Hi Anthony,
 
>>>>How do I fix the date of a picture?  
 
The user interface has changed since this article, but the process is basically the same.
 
Note: It needs to be YOUR (you added it to the album) to change the date.
 
Good luck,  Dougsap (volunteer Google Photos user)


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Question: Trying to delete previously backed up photos from google storage but not from my phone

I am trying to delete photos that are stored in Google Photos. I still want them on my phone but I d…

I am trying to delete photos that are stored in Google Photos. I still want them on my phone but I don't want them on Google Photos taking up memory in my Gmail account. Also I have a shared account so I don't want people seeing all of my personal photos.

Answer:

It makes no sense to remove some from Google - just hide them from the main stream by archiving. 
Also check your backupsettings: if on original quality, you should change that setting to storage saver - then new photos will count more slowly towards your free limit at 15 GB also used by Gmail. 
If that setting was used always (formerly named "high quality") all photos that were backupped before June 1, don't count at all. 
But you also can make a lot of space by deleting years of old mail - say everything before 2020. 
Best


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Question: Where does this bangel come from?



Hi, peaches paige
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To find what is the object, please follow these steps.
  • Take a picture of the unknown object.
  • Open the pic through google photos.
  • Tap the lens icon at the bottom.
  • That will launch a web search & show all the relevant results.
  • If you wish to improve the accuracy of the results further, then adjust the four corners of the focus area. 
  • That will refine the results further.
Once done, you can browse the suggested articles to know further about the unusual object.


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Question: Created link to share albums. They disappeared. Created link not functional.

Can't find with search tool. Not in Trash or Archive.

Using "Create link" should not affect or delete the album. But an album may hard to find when it only contains older photos: albums are by default sorted by date of the most recent photo, but you can also sort by album name.
If still not found: try to find one of the photos in the album in the web app https://photos.google.com/. The info panel shows all albums to which the photo is added. Clicking on an album name will open the album. 


Answer:

Two other users signaled the same issue in this thread: 
 
I will escalate the issue, and mark this thread as a duplicate. Please subscribe to that thread for further info and comments. 


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Question: Why a backup photo couldn't be deleted ?

I'm trying to delete a photo from backup, but it couldn't be deleted.

Hi there,

Welcome to the Google Photos Help community.

To assist you better, could you please confirm where exactly are you trying to delete the photo? Is it from the Google Photos? Also, let me what is the exact error message while trying to delete?

Meanwhile, check this help center article on how to "Delete photos and videos".

Keep me posted.

Best,
Sonya


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Question: Whenever I click edit and try to edit my photo it disappears and it shows black screen.



Whenever I click the option to edit a photo my photo disappears and it shows a black screen and then I cant edit my picture because a black screen appears everything in the place of my picture.

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Question: I had deleted the pictures permanently and I want to get back the pictures

I had deleted the pictures permanently in google photos on 09/07/2021 and i want to get back that pi…

Hi, Charan Kumar 6188
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup. 
There is no way to get back the content through Google Photos.
 
Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps;
and run a scan for anything to recover.


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Question: Why is there no sound when I playback my video recordings?

No sound when I play back my video recordings. Any suggestions?



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Question: What Can you do when a spiteful ex deletes your backups and your lasr original copy of photos owne.

What Can you do when a spiteful ex deletes back ups and everything you ever had in your photo albums…

Nothing hélas, because you should have changed the password of your Gmail-account as fast as possible. 
Hopefully you still have some prints or copies on your laptop. 
Sorry


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Question: When thete was a update on my phone aug. 10 2019 all of my old photos i had are gone. Along. With m.

My phone updated aug. 10 2019 all of text messages and my old photos were gone how can i get them ba…

Needless to say, hope this can be solved as I can imagine how frustrated you must be. The first thing to check is whether the account that pops up on the icon of you in the Google Photos App includes your original email address. If not, sign in to the App using the original address (and write back if you need help with this). Sometimes when people get a new phone they inadvertently create a new Google Account and sign into it with the new phone, in which case the old images from another account will not appear. 

More generally, here are some general troubleshooting steps for lost images. An initial question for you is whether you ever recall seeing your images anywhere but on the phone (or similar device) that you used to take the pictures. More specifically, did you ever see your images at Google Photos (photos.google.com) on a browser of your laptop or tablet or other device? If not, though this is no comfort, I know, it is possible that the images were never actually backed up but perhaps merely queued to back up (a distinction that is sadly confusing on many phones and tablets). If the answer is that you have viewed the photos at the Google Photos site, there is an excellent chance that they are there and that you will be able to recover them.

In any case, in searching Google for missing images you should check the following sites (being sure to sign in with the same Google Account you used on the phone or device with which you took the pictures):
If you still can't find the images, I'm afraid that there is nothing that can be done.
 (You might contact Google Drive Support at the Help Icon of photos.google.com, but I wouldn't be optimistic that they will help.)
 
Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

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Question: Hello sir,I want to recover my permanently deleted photos data of last 6 months plz help

Hello sir, I need help, I deleted my some photos permenantly from trash, so I Want to recover it of …

Hi Zeeshan,
 
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
 


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: How to put gallery photos in google photos?

To put photos in gallery into Google photos

To upload photos from your gallery to Google Photos you can:
  • Activate "Backup and sync" in the Google Photos app. That will upload the Camera (DCIM) folder. You can select other folders to be automatically uploaded. Note that all photos go only to the "Photos" tab, not to albums. 
  • If you only want to upload selected photos, you can select them, tap 3-dots > Upload now. 
There is more to be said, but give it a try and come back if you need more info.


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Question: I can't figure out how to retrieve photos connected to my old email



I am having trouble figuring out how to recover photos linked to the email on my old android phone. Since then I have gotten an Iphone and have no idea what the old password or recovery email were. How do I recover the email now?

Answer:

Hi, BCR Scouting
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is 
https://support.google.com/accounts/community?hl=en


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Question: Sir my photos are deleted from bin any position for recovery

No

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


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Question: I don't get my answer



We don't even know about your question: please repeat. 

This busy forum is run by a very few volonteers, so we may have overseen your question or simply did not understand and have asked for more information, but not received.


Answer:

Photos in Google-trash automatically are deleted after 30 or 60 days if you don't have emptied the trash yourself (many like to do that also). So if nothing is there anymore, they are away forever if you don't have made copies on your computer. 
Sorry


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Question: Security AppLock

AppLock hona chahie personal data koi aur na dekhe

Hi, Pratap Singh 2122
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The screen lock suffices as the app lock.
 
Nevertheless, to hide your photos or videos, either you can archive that. Then, that wouldn't be visible immediately through the gallery view.
Or, if you have received the update of the "Locked folder", add the video to that. 
Here is the help desk article explaining how to use the locked folder.
 


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Question: I want June month photos back



Hi Kairamkonda,

If the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
 
Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Do we have life time payment google one 🤔



Hi Honest,
 
These are the only Google One paid plans https://one.google.com/about/plans No lifetime plans are unfortunately available.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: I have recovered my all permanently deleted my photos and videos

I have recovered My all permanently deleted photos videos

Hi, Rinku Kashyap 9993
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you tell the steps through which you recovered the permanently deleted pics? That information will be useful to the community.


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Question: How can I use my photo in Gold Clash from Android to Amazon iPad Golf Clash?

I've tried sending from Android and downloading from Amazon iPad! I would like to use same photo on …



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Question: Error loading multiple videos; videos do not play. What happened to the videos I recorded?

I want the videos I recorded to play



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Question: I mistake my photo delet this app,all reddy tras empty,how to recover?

Help me plese r

Hi Omdevisnh,
 
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
 


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Google photos free up space not working and crashing the app

The "Free Up Space" function on Google photos is not working. Every time I've attempted it, the app …

The "Free Up Space" function on Google photos is not working. Every time I've attempted it, the app crashes. I am running out of space on my phone and this very convenient function not working is very frustrating.

I have read up on a number of proposed solutions, and I have tried all of the following to no avail:

1. Signing out and back into the app
2. Uninstalling and reinstalling the app and allowing the app to rescan all my photos and back them up (and now I have the most recent version)
3. Clearing the cache on my phone
4. Clearing the data on my phone (so now the app is re-scanning everything again)

The app has all necessary permissions to access my phone - and no matter what I do every time I click free up space it freezes on that page then crashes. 

I dont want to have to manually delete photos from my phone - please let me know if there's another way to fix this issue.


Answer:

@Kristen
We can't fix anything and Google is investigation this issue, but sofar I have not heared of any solution. Maybe you have switched-on some storage manager in the main phone-settings which is blocking the free-up function. 
Besides: most people simply don't understand what is going to happen and most are very shocked that all pictures and albums or stories from their usual gallery are removed suddenly and there is no easy way back then anymore. 
 
So for the moment: use the Google Files app for removing an old month at the start of a new month in order to keep space on your phone. And check if everything is safely stored in your private cloud at photos.google.com
Sorry


Answer:



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