Google photo QA: When I send my uploaded photos to others that showing there 'album empty'

Question: When I send my uploaded photos to others that showing there 'album empty'

====================End Question=====================

Question: I want my images from Google photos, I had deleted permanently 2 months ago would you please help me

I need my photos from Google photos, but here problem is I had deleted my images permeability trash …

I need my photos from Google photos, but here problem is I had deleted my images permeability trash and as well as bin by accidentally. Will you please help me out this problem

Answer:

Doondi Phani Kumar,

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them.

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

Regards,

~ Greg

Answer:

====================End Question=====================

Question: Why my camera photo not see in album

My camera photo is not show in album

@ Divya Yadav

I am not sure what the problem is.

In which album do you expect the photo to show up ?

When you tale a photo with the camera of your phone it should show up in the Photos tab of the Google Photos app, and in the Camera (or DCIM) folder under library > photos on device.

Answer:

====================End Question=====================

Question: Can't load my photos

Trying to find my images from 2011... But can't see any... Plz help restoring it back soon as possib…

'We can't restore anything because you have to take care about your own collection through all years.

And you problably also have a computer to download for additional security.

See https://support.google.com/photos/announcements/9343342

Good luck

PS: typing 2011 in the search box may help if you are logged-in with the same account as used in 2011 and check on photos.google.com for the same account also.

Answer:

====================End Question=====================

Question: Dates incorrect on recent import even though files have that info accurate.

Recently I moved from Apple Photos to Google. I'm seeing randomly photos not pulling camera or date …

Recently I moved from Apple Photos to Google. I'm seeing randomly photos not pulling camera or date details- it'll just have the date when the file was added to my library or some random info. It's also missing the camera and location details. I know 100% the dates in photos are accurate as I can view in other photo editing software.

Answer:

Hello Sean,

Thanks for posting in the Google Photos Help Forum.

When you move photos and videos from one application to another there is a tendency of file change (Eg: file type/date). The date had already changed when imported or exported.

Hence, when they get backed up they showed up a different date (recent).

Let me know if you have any questions.

Regards,

Amanda

Answer:

Hi Amanda,

I have this problem. What does "tendency of file change" mean? I want my google photos to retain the SAME date and the location information that I see in Apple Photos. What must I do to ensure this happens? I am using your file uploader tool. Please advise. Thanks!

Answer:

@Nicole & Scott Bowman

A photo has several dates, but Google Photos should use the DateTimeOriginal, also called "Date taken".

The file date may be different (date the copy was created).

Answer:

====================End Question=====================

Question: Special characters not allowed in images means

How to remove special characters from images

Hi, pratap narewade

Welcome to Google Photos Community Support Forum & thanks for your query.

Regretfully, there is no utility in the editor of Google Photos to modify the superimposed text.

You will have to look for some proprietary editor to do so.

Answer:

====================End Question=====================

Question: Recover deleted permanently files Google photos

Recently permanently deleted files Google photos Backup

Deepak Maurya 6214,

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

Regards,

~ Greg

Answer:

====================End Question=====================

Question: Mujhe google ke sath photo attached nhi karni ye opption hatana hai

Mujhe google main show nhi karni ye opption kaise hatega

Hi, Garima Arora

Welcome to Google Photos Community Support Forum & thanks for your query.

To delete the photos stored on the cloud completely, please follow these steps on your Android phone.

First, turn off backup & sync.
Next, open the photos tab & long-press on the first picture till a tick appears.
After that, while still in pressed condition, stroke down your finger to the bottom & park it there.
The screen will keep on scrolling selecting multiple pictures.
Once you reach the bottom, tap the bin icon.

Since the collection would be large, you may not see an intermediate stop of storing the pics in the Bin.

Nevertheless, through the library option, reach the bin & then empty the entire content in that.

That would get rid of your entire data stored in Google Photos.

Once done, please uninstall or disable the app.

Answer:

====================End Question=====================

Question: How do i send photos from my photos app to galler on m android stlo 5

How to move or send photos to my gallery from photo app on a android stylo 5

Hi, William Bryant 4280

Welcome to Google Photos Community Support Forum & thanks for your query.

To bring back the pics to your phone's gallery, either, you can download photos one by one.

Regrettably, there is no option to do so on a batch of photos.

Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.

However, the local folder structure can not be restored.

To do so, there is no requirement to join Google One, the option is available to everyone.

However, the method may not be effective to recover something when the count is more than two hundred.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.

That will bring everything to your phone.

Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera

Answer:

====================End Question=====================

Question: Ive been hacked they replaced and deleted some of my photos i had almost 5000 now only half that ads

My account has been hacked they have deleted and replaced my photos with other photos that were not …

My account has been hacked they have deleted and replaced my photos with other photos that were not my photos adds ECT ECT can you please backup my original photos and replace the photos that they deleted and they tried to replace with other pictures that are but could you please replace my photos from the originals my account is under Thank you very much

Answer:

Stormy Gutierrez,

I'm sorry for what you're experiencing. Unfortunately, none of the volunteers in this forum have access to your account, photos, or other personal information.

If pictures were recently deleted from your Google Photos storage, check the Google Photos Trash. Deleted photos remain here for 60 days, after which they're permanently deleted. If there are pictures in the Trash, you can easily restore them.

If someone with access to your account intentionally deleted photos permanently (by emptying the Trash bin) it's unlikely you'll be able to recover those pictures. If you are a Google One subscriber, you can try contacting Google One Support from your Google Account page.

Additionally, I recommend these steps for securing your Google account and data:
- do a security checkup of your account
- do a privacy checkup of your account
- change your Google account password
- enable 2-step verification
- review your Google Play order history for suspicious activity; report unauthorized charges HERE

Regards,

~ Greg

Answer:

====================End Question=====================

Question: My photos not syncing properly pls slove this problem as soon as possible tq Google team

My photoa not syncing properly pls slove this problem as soon as possible

Hi, Sharuk Sonu

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you please provide some more information?

Do you backup over a WIFI or data network?
Further, are you using WIFI connected to the ISP through wired broadband? or 3G/4G mobile network?

How many devices are sharing the same connection?
Have you evaluated the upload speeds of your network? Many web-based utilities can assess that.

Have you put a daily limit on the use of data in the Google Photos app?

Have you activated the data saver in the settings of the phone?
Additionally, have you permitted the Google Photos app to use data in the background?

Your reply to these points will help in knowing the exact reasons for the slow upload.

Answer:

====================End Question=====================

Question: How do I transfer backed-up photos to SD card?

Hi, Wade Thornton

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you please clarify whether the pictures are still there in the memory of the phone?

Or, have you cleared everything using the "Free up space" action?

That will help in suggesting the correct steps.

Answer:

====================End Question=====================

Question: Subject potos backup my all photo.s

Plz backup my photo history

====================End Question=====================

Question: Corrupted heic files from shared library

I have set up shared access to my wife's Google Photos library. Her iPhone now uploads HEIC files to…

I have set up shared access to my wife's Google Photos library. Her iPhone now uploads HEIC files to her Google Photos library. If we download one of these HEIC files directly from her library to a Windows PC, the file is good (recognized by software, can be converted to JPEG, etc.). If instead I first save the file from her Google Photos library to mine via sharing, I can view the image in Google Photos, see info, etc., BUT when I download this HEIC file from my Google Photos library to a Windows PC the file has been corrupted - it is identified as an invalid HEIC file by conversion software, cannot be converted to JPEG.

Answer:

Hello there,

Welcome to the Google Photos Help Forum.

I understand how important Google Photos is for you. Please give the below steps a try to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Clear your cookies and cache.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Let me know how it goes.

Regards,

Amanda

Answer:

Hi there,

Thanks for keeping me posted.

I'll be happy to help you further. Thanks you for trying all the above steps that you've mentioned, could you please try the same on a different device (computer, if possible) to check what happens next and to know if this is a device specific issue or account related issue.

Let me know how it goes.

Regards,

Amanda

Answer:

Hi there,

Thanks for writing back.

I'm getting this issue checked for you with the product team. I appreciate your patience on this.

I'll keep you posted soon.

Regards,
Amanda

Answer:

====================End Question=====================

Question: Trying to buy 100gb storage for a year and having payment issue

I am trying to get 100gb storage for a year and when I giving my card details, it's not accepting an…

I am trying to get 100gb storage for a year and when I giving my card details, it's not accepting and not even redeem voucher I bought from reliance digital

Answer:

Mohammad Salim Vlogs,

None of the volunteers in this forum have access to your account, photos, payment details, or other personal information.

The issue here is your inability to complete a storage purchase transaction. For that, you should seek assistance from Google One Help, rather than in the Google Photos help forum.

Here are specific instructions for contacting Google One support:

Get support and ask a Google Expert

Regards,

~ Greg

Answer:

====================End Question=====================

Question: I just downloaded google photos and no people grouped; just places & things. Why?

Get facial recognition

Hello John,

Welcome to the Google Photos Help Forum.

To change or remove label:

At the top right of someone's face group, click More , then Edit name label or Remove name label.

To apply label manually:

At the top of a person's face group, click "Who's this?"
Enter a name or nickname. Now you'll be able to search with that label using the search box.

Note: Only you will see the private face labels you choose, even if you share those photos.

Know what 'remove results' option is for:

If you see a photo that's in the wrong group, you can take it out.

Open the group you want to remove something from.
Select the photo you want to remove.
At the top right, click More , then Remove results.

Meanwhile, Please try uninstalling and reinstalling the Google Photos app on your iOS device to check is this sorts the issue. Also, could you try toggling the switch off & then on for face grouping in Google Photos?

Go to Google Photos app> Settings > Group similar faces> Face grouping.

Note: This will not delete the photo or video from your Google Photos library. Here's a help article for your reference to know more about face grouping and adding a label. Facial recognition feature isn't restricted to region specific. Here's a help article to more on how to use it.

Let me know if you have any questions.

Regards,

Amanda

Answer:

====================End Question=====================

Question: Why do I have 3GB in use in Google Photo but says the "check&delete" only 250MB? What's the rest?

I've tried to delete photo's, but it doesn't work to downsize. It's just not possible that I've alre…

I've tried to delete photo's, but it doesn't work to downsize.

It's just not possible that I've already uploaded 3 GB since June 1st.

Settings are in low quality already.

Answer:

Leen M,

The amount of free storage space you have with Google is shared between Google Photos, Google Drive, and Gmail.

This means that email attachments in Gmail, original quality pictures in Google Photos, and certain file types in Google Drive will all reduce the amount of space you have left.

Visit the Google One storage page to see your current storage usage. Visit the Google One Storage Management page to view more comprehensive details about your files along with options for cleaning it up to create more space.

This info should go a long way to helping you figure out what's responsible for using your storage.

Regards,

~ Greg

Answer:

====================End Question=====================

Question: Plz add Captions Photos Watch Anime and There is A Lot Of difficulty , So please add Captions

need Captions Photos

Google Photos was not designed to serve as a feature film media player; it is not possible to add captions to video files within Google Photos.

If you want to add captions to videos, or use closed caption files like .srt or .sub, you will need to use a comprehensive media player such as VLC, for example.

Answer:

====================End Question=====================

Question: Photos Deleted in my app permanently but are in my map app how can i retrieve them. If possible.

Hello,

If you deleted an item and want it back, check your trash to see if it’s there.

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

Steps to recover deleted photos from Trash are as follows:

On your Android phone or tablet, open the Google Photos app .
And check the Trash .
Click Restore

For more information on the same, check this official help center article.

Thanks

Answer:

====================End Question=====================

Question: Backup Photos videos and cont3

my phone is reset and i want to take back my phone photos video and number phone can you help me gog…

====================End Question=====================

Question: How do a change a video to mp4 to png or jpeg

Went to photos and email no luck . trying to enter vedio in art contest

James,

It sounds like what you're trying to find is a way to save just one frame of a video as a standalone picture. Is that right?

This is not a feature that's currently available with the native Google Photos app, nor on the Google Photos website. However, I have also wanted to save some frames of videos in the past, and I found an app in the Google Play Store that works for this.

That app is called Shutta.

With it, you can scroll through the frames of your video file and pick the exact stills you want to save as standalone images. It's pretty easy to use.

Keep in mind, though, that the frames you extract from a video will not be of the same quality as pictures you take with your phone's camera. This is because video resolution is much smaller than the size of a single photograph. There's nothing that can be done about this, either.

Let me know if you have more questions about this.

Regards,

~ Greg

Answer:

Stop the video at the right moment and take a screenshot.

Generally that will be a png-file but if uploaded to Google Photos and edited a bit, it will become a jpg-file.

Answer:

James,

It sounds like what you're trying to find is a way to save just one frame of a video as a standalone picture. Is that right?

That app is called Shutta.

With it, you can scroll through the frames of your video file and pick the exact stills you want to save as standalone images. It's pretty easy to use.

Let me know if you have more questions about this.

Regards,

~ Greg

Answer:

====================End Question=====================

Question: my photo got deleted from google photos

Earlier I had a lot of photos, they have been automatically deleted from Google Photos, the photos f…

====================End Question=====================

Question: I want to recover my photos on my new phone

My all call list are recovered so why my photos are not??

Rahul Tiwari 5721,

If the pictures that were on your old phone are not visible in the Google Photos app on your new phone, that means those pictures were never actually uploaded or backed up to your account. Or you're not logged into the same Google account on the new phone.

It's possible that the pictures you're missing (assuming that you're logged into the same account) were in folders on the old phone that weren't selected for automatic backup. Or maybe the backup process hadn't finished yet.

The only way to verify for certain that your pictures have been successfully uploaded from your phone to your account in the cloud is to visit the Google Photos website from a computer. If your pictures aren't visible on the website, then they haven't been uploaded.

If that's the case here, then unfortunately there's nothing that Google or any of the volunteers in this forum can do to help you recover your pictures. Nobody here has access to your account or your files, and Google can't help you recover files it never had in the first place.

Regards,

~ Greg

Answer:

All photos are still on these cd card on these phone help me get them back I have no other copy's of my family pictures please I do appreciate your help thank you 🆘

Answer:

Hi please help me find my photos I have on these cd card they r my family photos don't have any other copystheyr on my photo album help me please thank you

Answer:

Help me recover all my photos that are in my photo Album cd on these phone please help 🆘 it's my family pictures don't have other copy's there on these cd card please please thank you

Answer:

====================End Question=====================

Question: Whatapp image nhi mil rhi

Phone change old kharab

====================End Question=====================

Question: i have accidently deleted my photos from trash bin and now i want it back please help me regarding i

i have accidently deleted my photos from trash bin and now i want it back please help me regarding i…

sumit mohan,

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

Regards,

~ Greg

Answer:

====================End Question=====================

Question: Why can't I create a link to share photos?

I can't create a link to share my Google photos. I make the album, hit share, create link, then noth…

I can't create a link to share my Google photos. I make the album, hit share, create link, then nothing. I can't share to Anything and no link will be made. It happens on some albums and not others. Am I doing something wrong?

Answer:

Unlikely that you are doing anything wrong. It's possible that resetting your Account in the App will fix this problem. You can try the following:

Open Google Photos App on your phone.
Tap the icon with your image (or initial) in upper right of screen.
Tap on your email address.
Select Use Without an Account
Power off your phone and power it back on.
Repeat Steps 1 - 3 above but now choose to Add an account and sign back into your original account.
Go back to Settings and be sure Backup & Sync is toggled on, then wait an hour or so and see if the backup starts to work in the background.

Let me know if this helps, and if it does please select Recommend below this post so that others can more easily find the answer.

Answer:

====================End Question=====================

Question: how do ! create photo book from photos in a google drive folder?

I have photos on my google drive shared folder (friends have added their photos) and I would like to…

Here is the method:

On a laptop or other computer open a browser to photos.google.com and sign into your Google Account (the same account that stores your Google Drive images).
Go to the Print Store view and select Upload (in upper-right corner).
Select Google Drive, then select the images you want in the photo book and follow the prompts to create and purchase the book.

Let me know if this helps, and if it does please select Recommend below this post so that others can more easily find the answer.

Answer:

I cannot see any "Print Store View" when logged onto photos.google.com.

I can see a Photo Book option on the left side under "sharing\

Answer:

In the first image immediately below, you see what pops up on my browser at photos.google.com, including a Print Store option.

But if that doesn't work, see the second image below, which is also a view of the browser navigated to photos.google.com and shows a prompt to "Upload" images to Google Photos. When you select Upload, you are then given an option to upload from Google Drive. Once the images are uploaded to Google Photos, you can then add them to a Photo Book in the ordinary way. Same effect as above, just with an additional step.

Let me know if this helps, and if it does please select Recommend below this post so that others can more easily find the answer.

Answer:

====================End Question=====================

Question: I have delete images 6 month before by mistake i want to restore it

I have images deleted on my drive and now i want restore all deleted images back

sanij thakur,

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

Regards,

~ Greg

Answer:

I want restore images how should i get back on my drive back it is by mistake delete and also 6 month before deleted so i want restore all images

Please help me

Answer:

====================End Question=====================

Question: I have deleted photos from my google maps page but they still visible -cannot change the main image

We have deleted images from our gmail account for our google maps listing but they are still visible…

====================End Question=====================

Question: How to transfer all Google photos to another account?

I want to transfer all my Google photos to another account of mine. If I share the albums, in that c…

I want to transfer all my Google photos to another account of mine. If I share the albums, in that case, I won't be able to remove them from my first account. I want a complete transfer. Please help.

Answer:

Hi, Sarthak 2807

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest going through the following article to know about the different methods one can use to transfer pics from one account to other.

How to transfer photos from one Google account to another.

The article offers several tips on how to do so
However, method C would serve the right purpose.

Answer:

====================End Question=====================

Question: How to recover permanently deleted photos from google photos app?

I'm trying to recover photos that are permanently deleted from Google photos app.

Shreyansh Koot,

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

Regards,

~ Greg

Answer:

====================End Question=====================

Question: Down size video

Down size video so I can send it on message

Hi, Gerald Steiner 1678

Welcome to Google Photos Community Support Forum & thanks for your query.

The moment we select high-quality over original quality some size reduction happens automatically

To have some more size reduction, you can trim that by removing some frames from the start & end in the video editor available in the Google Photos app,

To do so,

Open the video.
The video will start playing instantly without showing controls. To make that visible, tap once & pause the video.
At the bottom, you will see an icon with three horizontal lines & sliders over that. Tap the icon & then that will show various choices to edit.
Here, at the bottom, you will notice a broad bar with two thick white lines at each end. That is the collection of all the individual frames in the video.
Tap any of the white lines & slide horizontally to deselect some frames from either end. Then save the trimmed copy.

However, if you do not wish to do trimming, then you may have to look for some proprietary apps to achieve the size reduction.

Answer:

That is a problematic solution.

You need to send that video as a link or share straight from Google Photos.

That's why you have Google Photos.

Just try.

Answer:

Hi, Gerald Steiner 1678

Welcome to Google Photos Community Support Forum & thanks for your query.

The moment we select high-quality over original quality some size reduction happens automatically

To have some more size reduction, you can trim that by removing some frames from the start & end in the video editor available in the Google Photos app,

To do so,

Open the video.
The video will start playing instantly without showing controls. To make that visible, tap once & pause the video.
At the bottom, you will see an icon with three horizontal lines & sliders over that. Tap the icon & then that will show various choices to edit.
Here, at the bottom, you will notice a broad bar with two thick white lines at each end. That is the collection of all the individual frames in the video.
Tap any of the white lines & slide horizontally to deselect some frames from either end. Then save the trimmed copy.

However, if you do not wish to do trimming, then you may have to look for some proprietary apps to achieve the size reduction.

Answer:

====================End Question=====================

Question: No maybee 01years

Maybe 01 years

====================End Question=====================

Question: About 90% of my photos disappeared, they are not in my trash is there anyway to get them back?

About 90% of my photos disappeared, they are not in my trash is there anyway to get them back?

Hi,

If you have a question about recovering deleted photos/videos on Google Photos :

Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)

If the photos/videos are permanently deleted, I think you cannot restore them.

Please see this article: https://support.google.com/photos/answer/6128858

Regards,

Answer:

====================End Question=====================

Question: Photos will only backup when the app is open.

Have logged out and back in, uninstalled and reinstalled, cleared Photos cache and restarted phone. …

Have logged out and back in, uninstalled and reinstalled, cleared Photos cache and restarted phone. Photos only back up if the app is open and in use. Never had a problem until a couple of months ago. Google Photos is useless if the photos won't automatically back up.

Answer:

Hello there,

Thanks for posting in the Google Photos Help Forum.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

====================End Question=====================

Question: app has transferred but the photos only go back to 2019 on old 2015? Where are the backed up photos?

App has transferred onto my new iPhone but photos that appear only go back to 2019 rather than 2015?…

App has transferred onto my new iPhone but photos that appear only go back to 2019 rather than 2015? How do I recover previous years backed up photos?

Answer:

@Sylvia

Most likely you have used another Gmail-account before 2019 - probably on a preceeding phone.

Or these photos never haved reached Google.

You always can check in Safari in photos.google.com what you really have at Google because due to bad design, the app does not show that. Then you need to log-in with your account (adress + password) to see anything.

Please come back to report.

Answer:

====================End Question=====================

Question: All Camera photos before June 1st 2021 (2+ years' worth) disappeared from mobile and Google Photos

Today (July 5th 2021) I have noticed that the DCIM\Camera folder on my phone is almost empty. I've h…

Today (July 5th 2021) I have noticed that the DCIM\\Camera folder on my phone is almost empty. I've had the phone for over 2 years and taken hundreds of photos of holidays/family occasions, but this folder has now been reduced to just 35 recent photos.

What's worse is that I do/should have had a backup on Google Photos, but it seems that it has synced with the phone and also deleted many hundreds of photos. I've checked the Bin/Trash, but they are not there. Perhaps because it has been just over 30 days? If so, this is extremely frustrating as the photos have vanished without my knowledge, so how was I expected to go in and recover them from the Bin?

The 35 Camera photos that remain date back only as far as 1st June 2021. This happens to be the date of the most recent Google Play system update which I think could be responsible.

I've researched ways to recover the photos but the software was unable to root my device (Samsung Galaxy S10+) and I'm worried about doing so manually. The Android photo recovery software also looks very expensive and I feel angry about paying when Google has deleted my photos!

Would anybody be able to help me at all? The only way seems to be rooting and recovering if anybody knows a safe and free way to do so. Also if anybody can shed any light on what exactly has happened that would be useful to know.

Thank you. This is my first post so I hope that I have included all the details you need.

Answer:

I appreciate that most members here are volunteers and that this issue can't be solved with the usual guidance.

I was hopeful that maybe this might catch the attention of a Google employee, so I will try and remain patient for a little while longer.

This is a very desperate situation, it's giving me sleepless nights and I was hoping that having supported Google products for my entire life, I would at least get some support in my time of need. Please can somebody help, or at least point me in the direction of somebody who can. Thank you.

Answer:

Adam,

I recognize your frustration and I also greatly appreciate your understanding that we are all just volunteers here. Believe me, most people don't know that or simply don't care and attack us like everything is our fault. So, again, thank you.

None of the volunteers in this forum have any access to your account, files, photos, or other personal information. So, there's no way for any of us to "see" or "do" anything other than give advice and insight based on our own experiences.

That being said, what I do know is that there is nothing in the Google Photos app that should automatically delete pictures. The only way pictures get deleted by the Photos app is if you manually and intentionally choose that option. So, if you did not purposely delete your pictures with the Photos app, then it's likely that a different app or process is responsible for this. Of course, this assumes that your apps and device OS are up to date and working properly.

Have you checked for your pictures on the Google Photos website? Have you recently started using another device? Have you recently logged into your account from a new/public/not-your-own computer or device? Have you shared your Photos library with another user?

Those are just some of the off-hand questions that come to mind that could point you in the right direction to figuring out what happened. Let me know.

Answer:

Hi Greg,

Thanks for your response and especially for putting some genuine thought into helping me resolve this, as I was half expecting a generic support response.

You mentioned that the photos on Google Photos will not automatically delete themselves despite them being deleted from my mobile. This has astonished me as it means that not only were 2 years of photos removed from my mobile storage, but also somehow on Google Photos at the same time. There may be some people thinking this happened due to user error, but can you see how unlikely that would be for me to accidentally delete all these photos both on my mobile and Google Photos?

The Google Photos website is the main one I've been using. I'd also like to point out that all my screenshots and stuff are still there and unaffected, it is just DCIM Camera images (the important ones!) that are affected.

I haven't started using any new devices and I haven't shared any photo albums with anybody at all. I have/use only basic apps, have downloaded nothing dodgy, and the mobile is fully up-to-date (as mentioned previously).

Honestly I was being hopeful that someone from Google might see this and there might be some emergency backup somewhere that could help me out. This seems very unlikely so my final option would be to spend stupid money on some Android deep recovery tool. This isn't a dig at you Greg, but after something as disastrous as this I can't see myself spending any more money on Android/Google products from now on.

Answer:

====================End Question=====================

Question: I have deleted my file by mistake and i want to recover my file.

Recover my images from Google photos

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.

Now- with that out of the way let's deal with Tripti Singh 4203's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

====================End Question=====================

Question: Can you please help me..How to recover standard audio recordings which is deleted by mistake?

Now- with that out of the way let's deal with Ratna G's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

====================End Question=====================

Question: Photos are not being archived,.. this problem is being repeated again and again.

The pictures are not being archived from the Google app 'photos' , whereas they are being archived f…

The pictures are not being archived from the Google app 'photos' , whereas they are being archived from the web . I tried everything i.e clearing cache , granting permissions and even reinstalled the app.. last time also I raised this complaint but still the problem is not solved.

When I try archiving for the mean time the pics turn black and when I reopen they are back to normal in the main area.

Answer:

@Vanshita

The archive within Google Photos just is a secundary stream at Google hidden in the main Photos-page.

So to be able to add pictures on phone to that archive, backup has to be switched on to the same account as for the normal stream and you need wifi.

Unless you are using a special fileformat not compatible with Google Photos like transparent png's (no normal screenshots), there should be no problems. So try with a normal camerashot also.

And your phone needs to have enough free space for normal operation of the app.

Answer:

@Vanshita

The archive within Google Photos just is a secundary stream at Google hidden in the main Photos-page.

So to be able to add pictures on phone to that archive, backup has to be switched on to the same account as for the normal stream and you need wifi.

Unless you are using a special fileformat not compatible with Google Photos like transparent png's (no normal screenshots), there should be no problems. So try with a normal camerashot also.

And your phone needs to have enough free space for normal operation of the app.

Answer:

====================End Question=====================

Google photo QA

Sunday, March 27, 2022

When I send my uploaded photos to others that showing there 'album empty'

No comments:

Post a Comment