Google photo QA: March 2022

Question: Hi guys whenever i try to edit my pics the pic goes black so i am not able to edit it pliz help me

I tried to edit the pics but all of them go black . I don't know wat the issue is?

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Question: Not able to buy storage

I am not able to buy storage in Google account. Whatever account I add it's getting errors. How to b…

Hi, yazhinee selvam

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest you contact Google pay to resolve the error.

Answer:

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Question: My face and pictures vanished from the people directory, how can I get them back?

Pictures exist, tags are gone. My brother is now on the first place, I don't exist anymore :)

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Question: My old pics

My old pics couple pic boy and girl Both pic plz resotre it

If the old pictures were never uploaded to Google Photos, there's nothing that Google or any of the volunteers in this forum can do to help you get them back. Nobody here has access to your account, photos, videos, or other personal information.

Files that were never uploaded to the cloud cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

Answer:

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Question: I con't able to ROHITH REDDY pictures on people

Iam not able to see the ROHITH REDDY pic on people

Iam not able to see the ROHITH REDDY pic on people

Answer:

Hi, Sudheer Vattaluru

Welcome to Google Photos Community Support Forum & thanks for your query.

The face recognition feature in Google Photos is evelving still.

That may fell to identify a baby's face.

Answer:

Hi, Sudheer Vattaluru

Welcome to Google Photos Community Support Forum & thanks for your query.

The face recognition feature in Google Photos is evelving still.

That may fell to identify a baby's face.

Answer:

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Question: How can i will get my permanently deleted photos and videos?

How can i will get my permanently deleted photos and videos?

Hello Jahir Hossen 7890,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

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Question: Hi there

Hi there

All of the photos I've taken this month now appear as red squares in my All Media. Folder.

Can you please help.

Answer:

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Question: When i share multiple photos to Instagram it only gives me the story option, not feed.

I cannot share multiple pics on Instagram feed. It only gives me the option for stories. If I try an…

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Question: Google photo back up not working

My Google photos have recently started to back up really slowly - you can see the process in the top…

My Google photos have recently started to back up really slowly - you can see the process in the top right in the menu. I have checked the Internet connection but it doesn't seem to be that.

It also looks like the photos are already backed up when I click on photos.

Can someone help please

Answer:

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Question: photos down loaded

I have recently downloaded my photos to my new device and the are not by date taken anymore and very…

I have recently downloaded my photos to my new device and the are not by date taken anymore and very much out of order. I also to save space on my device i moved all my pictures to google photos and now my folders on the photo drive are missing my pictures and my pictures are all over the place. my pictures are no longer organized at all. PLEASE HELP.... This is a mess.

Answer:

Brad,

Good afternoon. Google Photos does not retain any folder structure for uploaded pictures. If you have different folders you created on your phone to organize pictures, unfortunately that structure is not automatically created when everything is uploaded.

You will have to manually recreate that organization structure using the Albums feature in the Google Photos app, then add pictures to the relevant albums.

All pictures and videos are arranged in the Photos tab based on the Date Taken or Date Created data in the file's EXIF metadata. Newest pictures/videos are always at the top. If you uploaded pictures that were taken a long time ago, you'll have to scroll down to the right time to get them.

Let me know if you have more questions about this.

Regards,

~ Greg

Brad,

You will have to manually recreate that organization structure using the Albums feature in the Google Photos app, then add pictures to the relevant albums.

Let me know if you have more questions about this.

Regards,

~ Greg

Hello Aditya,

Welcome to the Google Photos Community.

If you have deleted a lot of photos when not connected to the web, they build up in the app data in a temporary trash state. If you empty the trash things should go back to normal.

Regards,

Peter

Answer:

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Question: I have deleted my photos by mistake and I want to recover it.

Nothing

Hi, Farhan Abdulrazzaque

Welcome to Google Photos Community Support Forum & thanks for your query.

However, had you backed up your pics to Google Photos?

Further, did you delete those through Google Photos?

If yes, then you should be finding the deleted pics in the bin, unless you have emptied the bin also.

Answer:

Hi, Farhan Abdulrazzaque

Thanks for your reply

Have you check the bin? The deleted pics may be there in the bin.

Answer:

Hi, Farhan Abdulrazzaque

Thanks for your reply

The photos are not in the bin that means those are deleted permanently.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

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Question: Photo grouping faces I put in the wrong face and it has my name Barry Simons by the wrong face

I touched the wrong face in the face grouping of the one that is supposed to be me for me part of In…

I touched the wrong face in the face grouping of the one that is supposed to be me for me part of

In the face grouping for the me part I touched the wrong face it was supposed to be the me part as in my account Barry Simons and I touched Tara instead so it has her pic and my name on it as the "me" for my account and I need to take her off there my name off of her picture and put my picture with my name

Answer:

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Question: How to delete pictures from Google Photos without deleting it from my device?

I don't want Google Photos anymore. How can I delete all pictures? Or disable it somehow? Back up & …

I don't want Google Photos anymore. How can I delete all pictures? Or disable it somehow?

Back up & Sync is off, already tried through the app and pc... Is still deleting from my device.

Thanks in advance for helping me.

Answer:

You simply can remove the Google app from your iPhone & iPad.

That does not delete what is stored at Google, but if you don't use your Gmail-account for any other Google-application for which you need that account (like Gmail itself), you also can skip that account.

Then everything stored at Google will get deleted too.

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Question: Bk photos delete kyon nahi hore

Photo d kete ghdd

Hi, Lagan Pal

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Do you have problems in using any features of Google Photos?
Can you provide some more details, screenshots etc. to provide some more information?

That will help in understanding your requirements.

Answer:

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Question: Files deleted from google photos deleted from device

This morning I was attempting to clear up some space in my google drive, and found that Google photo…

This morning I was attempting to clear up some space in my google drive, and found that Google photos was taking up a solid chunk of my storage. I went into Google photos, and under the impression that it was merely a backup of my devices photos, I deleted all of them, and proceeded when it warned me that the files were too large and would be permanently deleted. After the process finished, I found that all of the photos had been deleted from my device as well. There was no indication that this would be the case, and while I think I have many of the files backed up between my Google drive and my PC at home, I can't check this for several hours and am distressed. Is there anything I can do to recover the lost files?

Answer:

Justin,

I went into Google photos, and under the impression that it was merely a backup of my devices photos, I deleted all of them

The Photos app behaves like any other gallery app, with the additional capability of uploading to, downloading from, and displaying images in your Google account. Deleting using the Photos app also deletes from your phone, the same as if you deleted using your stock gallery app.

When you delete in the Photos app, a warning message explains what will happen if you proceed. On your phone, that message says, "Remove from Google account & synced devices?" The device you're using is one of those synced devices.

If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. On Android, your trash can hold 1.5GB. Since you were deleting many things, it makes sense you might reach the 1.5GB limit.

That "delete permanently" message is part of the same process from above where your deletions are removed from your account and all synced devices. This is why the pictures are no longer on your phone.

it warned me that the files were too large and would be permanently deleted. After the process finished, I found that all of the photos had been deleted from my device as well.

The app warned you the pictures would be permanently deleted, you proceeded, and then were surprised when your pictures were deleted? If you feel that a different work flow would have been more logical, you can use the Send Feedback feature to share your thoughts with developers.

There was no indication that this would be the case

If the confirmation dialog box -- the one with the message stating your pictures would be permanently deleted -- was insufficient or did not adequately convey that your pictures would be permanently deleted, you should consider informing developers of this as well so they may improve the manner in which such information is presented to users.

Unfortunately, none of the volunteers in this forum have access to your account, photos, or other personal information, so nobody here can recover any of your permanently deleted pictures.

The information on the following Google Photos Help pages may help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

Answer:

Yeah I get it, I'm a moron because I didn't realize that deleting apps from an apparent backup on google photo would delete the originals as well. I already paid for a google one subscription so I could have the privilege of having a google support member tell me that. I understand that volunteers on this forum don't have access to my data but was wondering if any users had suggestions as google's official support was unhelpful.

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Question: Location not shared during partner sharing

I have enabled partner sharing between two Gmail accounts. The location data of the pictures are not…

I have enabled partner sharing between two Gmail accounts. The location data of the pictures are not shared with the new Gmail account. Do I have to manually add location data for all the images?

Answer:

Probably you have switched on "Hide locations" in the main settings of the app which is logged-in to your old account - see under your profile-circle.

If they are automatically saved in your new account already, you can't undo this failure anymore - unless for new photos added in your old account after changing the setting in non-hiding.

No Google here to blame for this pitfall.

Sorry

Answer:

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Question: Is there a way to select all pictures in favorites so that I can download them?

I'm have hundreds of pictures in my favorites. I want to download them to a usb to print them, but t…

I'm have hundreds of pictures in my favorites. I want to download them to a usb to print them, but there seems to be no way to do this without selecting them individually. Is there a way to simply select all?

Answer:

Hi Rishi,

Select the first photo then hit the End key a couple of times until you get to the bottom or scroll down
Press and hold the Shift key and move the mouse until all the photos turn blue
- You can on do 500 at a time
Select the last photo and they should now all be selected

Good Luck,

Peter

Answer:

@user1105.............

On mobile you can

select the first photo by pressing on it
sweep down till the last photo you want to select

To select all photos shown under a date: press on the date

Can my photo albumn be restored when it's permanently deleted ?

Question: Can my photo albumn be restored when it's permanently deleted ?

Sir i accidentally deleted whole album and i want my photos to get restored. I had no backup how can…

Sir i accidentally deleted whole album and i want my photos to get restored. I had no backup how can i restore it when it's not in the trash bin.

Answer:

@ Jeevika Rajput

If you mean an album under "Library" in the Google Photos tab: when deleted an album cannot be restored, but the photos are still available in the Photos tab. You can recreate the album.

If the above is not what you mean, please let us know.

Answer:

@ Jeevika Rajput

When you use "Free up space" in the Google Photos app on the device, it should remove the photos that have been uploaded. Many have the same complaint: they used it without knowing exactly what would happen. We asked Google to make the warnings more clear.

You can download photos back to your phone. See Download from Google Photos to (mobile) device.

There is another issue: Google merges all photos from different folders to the timeline. If you uploaded from different folders, you better download a selection manually if you want to keep the folders.

Sorry, we (also users) cannot make it better, just tell you what is possible.

Answer:

My issue is still not resolved . See let me describe again. I had a folder in my device Gallery and it wasn't backed up on google photos m when i opened google photos it was showing all my device photos also. So i didn't knew if i delete it from here it will also get removed from my device Gallery. Then when this incident took place i rushed to bin but there was nothing and all my photos were gone. Without backup . How to get back those photos ?!

Answer:

@ Jeevika Rajput

When you delete the device copy, and there is no backup, the photo can only be recovered (when you are lucky) by some recovery software. Search for "recover..." in the Playstore to find some. I have only experience with it on a computer. Is there anyone who can recommend one ?

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Question: I think I have too many photos to be stored on Google Photos. What are my other options?

I do not want to pay for the extra storage, what will happen when my Google photos storage is all us…

I do not want to pay for the extra storage, what will happen when my Google photos storage is all used up? I have plenty more photos that need to be saved and they will not all fit on Google Photos. What should I do?

Answer:

Hi Savanah,

>>>> I do not want to pay for the extra storage, what will happen when my Google photos storage is all used up?

When all of your storage is used up (approximately 15 GB), you will no longer be able to save images or send gmail messages using that account. You really want to avoid running out of space because people tend to panic when this happens and then make bad decisions (sometimes losing data or photos).

Some of your options:

https://9to5google.com/2021/07/05/google-photos-alternatives-some-of-the-best-free-options-video/

Personally, I will probably end up paying for storage on Google when I hit the limit because I like having access to all of my images no matter where I am.

It is always a good idea to store important images in more than one place / tool. My photos are in Google Photos, on my laptop, and on multiple external disk drives (not connected to any computer or network).

Best regards, Dougsap (volunteer Google Photos user)

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Question: The "free up space" is not working. I have 63 MG backed up but the app doesn't delete that pictures.

Pressing the "free up space" tab.

@ Katerina Bianchi

Are you sure that the photos are uploaded to Google Photos ? The Google Photos app will show them also when not uploaded. You can check on https://photos.google.com/ : do you see these photos there ?

Answer:

63 MB (almost nothing) or 63 GB (too much)

There are problems with the free-up space option on certain devices and Google tries to find a solution.

Probably because poeple are shooting 4K movies now with their newest devices.

Best to install Google Files and start to delete manually all files before 2021 after convincing your content on the web like Jan proposes.

Answer:

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Question: Photos getting blurred when I click on edit. It was working fine till now,all of a sudden this issue

Photos getting blurred when I click on edit. It was working fine till now,all of a sudden this issue…

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Question: I would like to propose to add some identifying objects in pictures to help google better results

I have an idea for google search

Hi, mendy deitsch

Welcome to Google Photos Community Support Forum & thanks for your query.

Nevertheless, you can suggest that feature through the help & feedback route.

Here is a link explaining how to do so.

Send feedback to the Google Photos team

Answer:

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Question: I want my photos back my old mobile has broken and not working now I am using new mobile how i get

How I download my photos back

Hi Ajith,

If the old photos are not here https://photos.google.com (be sure to sign in with all your Google accounts if you have more than one), nothing can unfortunately be done to recover them.

Hi Jan,

The Google Photos app should already be able to access the photos in the Download folder. Try looking under Library > Device photos.

Hi Jan,

The Google Photos app should already be able to access the photos in the Download folder. Try looking under Library > Device photos.

Hi Chandresh,

If the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Hi, Swapna Kaki

Welcome to Google Photos Community Support Forum & thanks for your query.

I understand you delete an image of your hall ticket.

However, you must have preserved the original hall ticket. Have you not?

Nevertheless, if you have deleted the image, you may find that in the bin provided you have not emptied that.

Otherwise, there is no way to get back the image if you have deleted that permanently despite warning.

Answer:

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Question: missing some video in google photo

missing some video in google photo. I've check in all folder as below but cant find it. check thru a…

missing some video in google photo. I've check in all folder as below but cant find it.

check thru all my google photo accounts
check in bin folder

check in archive folder

Answer:

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Question: I delete my some photo permanently

By Mistake i delete my photo permanent so want them back

Hi Shivani,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

您好！
如果已刪除的相片或影片不在垃圾桶中，按照Google的政策，無法將其還原，此操作是不可逆的。

請參考以下幫助文檔：

Answer:

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Question: my screenshots has been deleted plz restore it

my screenshots has been deleted and it is impprtant plz restore it

Hi Manoj,

If the deleted images are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover images permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Hi, Jeremiah Egu

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is
https://support.google.com/accounts/community?hl=en

Answer:

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Question: الصور المحذوفه

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Question: I took some screenshots and uploaded to Google photos and deleted permanently

I took some screenshots. I found them on my device and I used upload to Google photos option and mov…

I took some screenshots. I found them on my device and I used upload to Google photos option and moved them to locked folder. To avoid duplication, I deleted those photos and when I went to check in my phone album, I don't see them and they are no where to be found on Google photos as well. Can anyone help recover them please? Thanks allot in advance

Answer:

Hi,

If you have a question about recovering deleted photos/videos on Google Photos :

Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)

If the photos/videos are permanently deleted, I think you cannot restore them.

Please see this article: https://support.google.com/photos/answer/6128858

Regards,

Answer:

When you moved the screenshots to the "Locked folder" - that removed the cloud copy. Then when you deleted them from the phone, that deleted them from the locked folder. It is very important to understand how the locked folder works ... here is the official help article: https://support.google.com/photos/answer/10694388

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

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Question: There need Top and bottom option in people search.i mean scrolling option

Quickly search people

Hi, likerrb thengal

Welcome to Google Photos Community Support Forum & thanks for your query.

Is scrolling through up & down stroking of fingers not sufficient?

Nevertheless, you can suggest that feature through the help & feedback route.

Here is a link explaining how to do so.

Send feedback to the Google Photos team

Answer:

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Question: My one year ago screen sho pictures how to recover

Hi,

If you have a question about recovering deleted photos/videos on Google Photos :

Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)

If the photos/videos are permanently deleted, I think you cannot restore them.

Please see this article: https://support.google.com/photos/answer/6128858

Regards,

Answer:

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Question: Not a single photo open only buffering please help

Not a single photo open only buffering

Hi, Darshan Shah 7832

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you try the following actions?

Disable backup & sync for sometime.

Remove all unused app on your phone & try creating more space.

Switch to some high speed broadband network.

Then check whether the app regenerates the cache quickly.

Answer:

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Question: below 500 kb

Went decising kb

Hi, sanidul Islam

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Do you have problems in using any features of Google Photos?
Can you provide some more details, screenshots etc. to provide some more information?

That will help in understanding your requirements.

Answer:

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Question: Please recover my deleted photos from google photos bin.My photos are permanently deleted from bin

Please recover my deleted photos from google photos bin. The photos are permanently deleted from my …

Please recover my deleted photos from google photos bin. The photos are permanently deleted from my phone and from google photos bin . Please recover my photos . There are about 24-26 photos that i think permanently deleted today or one to three days ago . Please recover my photos. Its urgent.

Answer:

Hi,

If you have a question about recovering deleted photos/videos on Google Photos :

Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)

If the photos/videos are permanently deleted, I think you cannot restore them.

Please see this article: https://support.google.com/photos/answer/6128858

Regards,

Answer:

Please help me to restore my photos

My photos from google trash bin are permanently deleted about i think today or 2-3 days ago please help to restore.

I am very thankful to you .

Answer:

If you also deleted the photos locally from your phone, you can may use a photo recovery app from the Google Play store. However, I don't know if that will help

Answer:

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Question: Network error - downloading some videos from Photos. When download is finished, I get a networkerror

Network error - when downloading some videos from Photos to PC, I get a message in the box, where I …

Network error - when downloading some videos from Photos to PC, I get a message in the box, where I can open file/show in folder etc., when download is finished, and can not open the video.
Where is the problem located - On server or on PC and what to do to solve the problem.

Answer:

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Question: How to move ur pictues onto ur sd card

I am trying to move my photos i have in my internal storage to my SD card so I can free up space in …

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Question: How to turn off backup .i want to turn off backup but not want to turn off sync .

Please reply fast as possible.

Hi, Rajkumar Kushwaha 8710

Welcome to Google Photos Community Support Forum & thanks for your query.

Backup & sync actions are integral.

Regrettably there is no option to select a single action.

Nevertheless, you can suggest that feature through the help & feedback route.

Here is a link explaining how to do so.

Send feedback to the Google Photos team

Answer:

Hi, Rajkumar Kushwaha 8710

Welcome to Google Photos Community Support Forum & thanks for your query.

Backup & sync actions are integral.

Regrettably there is no option to select a single action.

Nevertheless, you can suggest that feature through the help & feedback route.

Here is a link explaining how to do so.

Send feedback to the Google Photos team

Answer:

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Question: Photos are visible on laptop but are not showing up on android . What to do

Synced and back up settings are on .cleared cache

Hi, Nitika Nehru

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.

Once you confirm the photos are visible, then please revert.

Answer:

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Question: Missing WhatsApp photos & vidéos

Not sure when it happened but I can no longer find the WhatsApp photos and videos in the "photos in …

Not sure when it happened but I can no longer find the WhatsApp photos and videos in the "photos in device" in the gallery of photos. I searched the phone to no avail. I did not do any changes and this has nothing to do with back up and synchronize. It is not a recovery as I didn't delete anything ...

Answer:

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Question: Unable to share album with gmail user getting HTTP 400 bad request

Unable to search gmail users and share with them. Its been 2 months i am seeing same issue

Hi, Jasveen Singh

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you check whether either you have blocked the recipient through Google Photos/Gmail/Contacts & vice versa?

Answer:

Hello

Yes, I checked. I even shot an email to the user in question and they could receive it. And its not me only it seems even the user cant find any new people to invite for sharing an album other than the ones which she had shared an album with before.

And she is an Android user.

I tried adding her from settings to share all photos added from now on automatically and I saw the error than SSL certificate error. So it does not seem to be a user error.

Also I have checked in my account settings I have no blocked ids.

Answer:

Also i was able to add her to contacts and see knbrowser version of photos

And from browser partner sharing worked

But noe she can see photos but not comment or reply or add photos to the album

And album specific sharing gives below error now

Screen shot attached

Answer:

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Question: Why are my movies suddenly in Full HD instead of 4k

My Google Drive Subscription was cancelled due to expired credit card. I've immediately updated my p…

My Google Drive Subscription was cancelled due to expired credit card. I've immediately updated my payment method after receiving the email, but all my movies that were stored in 4K resolution now are only Full HD on google fotos. And all Fotos are the same resolution however they are smaller in size (for example 6.2 mb instead of 6 mb). It looks like you put my account on free during the short period you couldn't bill my credit card and compressed all fotos and movies. And now they still are compressed. Thanks for your help.

Answer:

Hi Robin,

Welcome to the Google Photos Help Forum.

It might be that you've updated all your photos and videos from Original Quality to High Quality because of which they have been compressed. You can check the quality of your photos through photos.google.com/settings.

Therefore, if the photos are stored in High Quality, you'd need to download them through the below steps:

Go to Google Photos.
Select the photo.
Click on More options.
Select Save to device

Once done, you can delete them from your Google Photos and then choose the upload size by following the below steps:

On your computer, open photos.google.com/settings.
Select high quality or original quality for future uploads.

For more information, please check the Help Center Article on choosing the upload size of your photos and videos.

Hope this helps.

Best,

Emma

Answer:

Hi Emma

Many thanks for your suggestion.

I haven't changed my settings, they always were on original quality for the last years. My movies were on 4K on google photos before and since my account had been deactivated for a couple of hours (due to the expired credit card) are on full hd. If I download them to my computer they are also only full hd instead of 4K.

Answer:

Hi Robin,

Thanks for posting back.

Could you please share a screenshot with me so that I can take it forward? Also, redact any personal information while sharing the screenshot.

Looking forward to hear from you.

Best,

Emma

Answer:

Hi Emma

Don't know if this helps. Here you can see the screenshot of the information that I get of a movie that is 1920*1080 instead of 3840*2160 on google photos. I know for a fact, that this movie was in 4k before. There are dozens of movies that are only full hd now and all used to be in 4k. :-(

Thanks for your help!

Answer:

Hi Robin,

Thanks for replying.

I do understand the inconvenience you're facing as the movie of your Google Photos has been compressed. Therefore, could you please check photos.google.com/settings if High Quality was selected by mistake.

Because only the videos higher than 1080p will be resized to high-definition 1080p in High Quality.

Hope this helps.

Best,

Emma

Answer:

Hi Emma

Thanks. No, I've never changed the setting ever since using the service (payed version) and never had any problems until the account was canceled for a short period. I really am sure that the movies were compressed then.

Best
Robin

Answer:

Hi Robin,

Welcome back.

I've made the team aware of this issue and they are looking into it. I will get back to you once I've an update on this.

Let me know if you have any questions.

Best,

Emma

Answer:

Hi Robin,

Appreciate your response.

Could you please confirm where was the Photo originally backed up to? Is it in Google Photos or Google Drive?

Also, please confirm if you've turned on the below option of creating a Google Photos folder under Google Drive?

Keep me posted.

Best,

Emma

Answer:

I'm bumping this issue, it's still happening to me as well. For a paid drive service I would think the limit ceiling would be 4k not 1080. Just sharing my feedback... @google

Answer:

====================End Question=====================

Question: How do i put my photos back in my gallery

Hi, Angela Turner 2281

Welcome to Google Photos Community Support Forum & thanks for your query.

To bring back the pics to your phone's gallery either, you can download photos one by one.

Regrettably, there is no option to do so on a batch of photos.

Alternatively, you can install the Google One app. There is a one time option to restore up to two hundred most recent photos to the device.

However, that will not restore the local folder structure.

There is no requirement to join Google One. The option is available to everyone.

However, the method may not be helpful to recover something when the count is more than two hundred.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/.

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.

That will bring everything to your phone.

Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera.

Answer:

Hi, Angela Turner 2281

Welcome to Google Photos Community Support Forum & thanks for your query.

To bring back the pics to your phone's gallery either, you can download photos one by one.

Regrettably, there is no option to do so on a batch of photos.

Alternatively, you can install the Google One app. There is a one time option to restore up to two hundred most recent photos to the device.

However, that will not restore the local folder structure.

There is no requirement to join Google One. The option is available to everyone.

However, the method may not be helpful to recover something when the count is more than two hundred.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/.

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.

That will bring everything to your phone.

Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera.

Answer:

====================End Question=====================

Question: Recovering deleted photos from trash bin

I deleted some of my important photos from the trash bin permanently. I desperately need them.Can yo…

Hi, Congested Genius

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

and run a scan for anything to recover.

Answer:

====================End Question=====================

Question: My restored photo's aren't showing under device folders

I'm operating a One Plus Nord CE 5g headset. I was experiencing some issues with it so I deposited i…

I'm operating a One Plus Nord CE 5g headset. I was experiencing some issues with it so I deposited it at the Store for surveillance. They factory restored the Phone there and after that when I got the phone and I logged into my account, after that in my google photo's app the device folders weren't displaying, but the photos have been restored but aren't coming under there respective device folders

Answer:

The restored folder is within DCIM, but that folder is named "Camera" by Google.

Google Photos does not copy folders, so it does not know anymore where these photos come from.

And you should forget about folders unless unavoidable.

Answer:

====================End Question=====================

Question: I have a picture of a temporary tattoo so the image is flipped. How can I flip the image to read it?

I have tried editing the photo I have tried cropping the photo and can rotate the photo but cannot f…

I have tried editing the photo I have tried cropping the photo and can rotate the photo but cannot find an option to flip the image or mirror the image to make it legible.

Answer:

Hi, R. Williamson

Welcome to Google Photos Community Support Forum & thanks for your query.

Have you not tried holding the picture in front of mirror?

regrettably, the Google Photos app doesn't have mirroring feature right now. However, you can do so through another app Snapseed.

To do so, please follow these steps.

Tao to open the photo
Tap Edit
Slide the menu bar with the leading tab "Suggestions" towards the left to reveal the option "More". Tap on that
Slide the menu bar with the leading tab "Markup" to reveal the option Snap seed. However, that will be available only when you have Snap Seed installed on your phone
Once in Snapseed, tap on the Tools option in the bottom row,
On the next screen, tap on "rotate"
Now, in the bottom bar, you will see a filled and another hollow triangle juxtaposed. Tap on that.
That will create a mirror image. Save this new edit.

Answer:

====================End Question=====================

Question: How do you put pics in date order

Put pics in date order on new phone

@Annie

They should be in date-order automatically, unless it is stuff from social media merely.

But the Google Photos app always sorts from new to old and you need to create albums because these are sorted chronologically automatically and also can be used for sharing etc.

PS: you should not try to fill your phone with old photos, because that will become a drama.

Answer:

====================End Question=====================

Question: Why not showing my sd card options

Show my sd card option

====================End Question=====================

Question: How to remove my details

How to remove my details

====================End Question=====================

Question: Hi how do I send photos to an eBay seller?thank you

Tried to send photos to a seller on eBay,but do not know how to send it have tried various things bu…

Hi, Christina Mcfarlane

Welcome to Google Photos Community Support Forum & thanks for your query.

You have to download the image first to your phone & then upload to eBay.

Answer:

====================End Question=====================

Question: Adding a photo under the name

How to group a photo under it's name without being asked by Google

Hi, Arvind Joshi 3001

Welcome to Google Photos Community Support Forum & thanks for your query.

You can add a person through the following steps.

Tap to open the photo which contains unidentified faces & then slide up or tap the three dots

.
If the app had failed to include some faces in that picture, then you will see a prompt "XX faces available to add".

Tap the edit icon at the extreme right edge. (An icon of a pencil

That will show identified faces in square boxes & their thumbnails at the bottom.
Tap on the + sign on each thumbnail.
Then the app will show you all the identified faces till that time.
You can select the right one.

If not, tap the + sign at the top right corner of the screen.
That would create a new grouping altogether.

Once created, the app may take some time to bring all the related pictures to this new grouping.
Otherwise, you can go through the collection & add the photos to the newly created group, manually, through the same steps as described above.

PS. The edit feature may not be available in some regions. If you happen to be from that, then regretfully nothing can be done.

Answer:

====================End Question=====================

Question: Hindi search

Hindi searching ingine

Hi, Shiva Uddey

Welcome to Google Photos Community Support Forum & thanks for your query.

Here is a screenshot of search using a term मछली.

I can see pics of fishes in the search result.

Can you try that?

Answer:

====================End Question=====================

Question: How do I add pics to a People and Pets search categories which the app can't identify?

I have an album for our dog who just passed away, and some of his photos and videos are not included…

I have an album for our dog who just passed away, and some of his photos and videos are not included in the album. I've been checking the settings and can seem to find a way to add his untagged pics and videos.

Answer:

Hi, Marts Cuyegkeng

Welcome to Google Photos Community Support Forum & thanks for your query.

Regrettably, you can't add pics to peoples collection if the app fails to identify some face in that.

Answer:

====================End Question=====================

Question: New photos not being added to People in Google Photos

I have about 30 faces including myself in People with their faces recognized, but the last photo is …

I have about 30 faces including myself in People with their faces recognized, but the last photo is from May, after that new photos have not been added to respective faces in People, why is that happening?

Will the new photos be eventually added to People after some more time? If yes, what determines how long that time will be?

Thanks in advance

Answer:

====================End Question=====================

Hello I’m having pictures being saved after taking a photo .. ..just started ty

Question: Hello I'm having pictures being saved after taking a photo .. ..just started ty

Pictures taken not being saved

====================End Question=====================

Question: video taken in fast speed closed before completion. won't play or allow editing or be shared.Help

I took a video for fast speed playback... cannot email the video, nor edit it. It says the file is t…

I took a video for fast speed playback... cannot email the video, nor edit it. It says the file is too big to share or view... But it is not long enough to complete its own editing. Can I recover any of the video or even still shots?

Answer:

====================End Question=====================

Question: How can I get my voicerecordingsback

I want my files back myfrom9months ago voicedatarecordings

====================End Question=====================

Question: I saved a draft of a photo book and now i can't find it

Where do draft copies of photo books go? I want to continue to edit, but the draft disappeared 😕

Hi Alice,

Is the photo book draft here? https://photos.google.com/photobooks Be sure to scroll all the way down to the bottom.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: Pic descriptions won't stay

I am trying to add descriptions to some photos for a product return/issue. After entering some descr…

I am trying to add descriptions to some photos for a product return/issue. After entering some descriptions, I will return to a photo to find that the description has changed, moved to another photo, or disappeared entirely. Does anyone know what's going on and/or how to ensure that a description I enter stays with the photo it's meant for? Thank you.

Answer:

====================End Question=====================

Question: Cant save pictrues

Cut off phone deleted alot of pictrues

====================End Question=====================

Question: I have 3 gmails but for google photoes i only need one how do i delete other 2 account?

I want to delete 2 google photoes account i have 3 gamils and it took all 3 in it

Hi, Charmi Shah

Welcome to Google Photos Community Support Forum & thanks for your query.

You can transfer the photos in other account to a single one through the steps as described in the article below.

How to transfer photos from one Google account to another.

The article offers several tips on how to do so
However, method C would serve the right purpose.

Answer:

====================End Question=====================

Question: I try to put a photo as a wallpaper and it says error couldn't load media

Try to get my picture as my wallpaper on my phone

====================End Question=====================

Question: What is the little number that appears on the Photo icon?

Little numbers appear on the Photo icon telling me there is something I need to do, but I don't know…

Hello Peter Fanelli!

Welcome to the Google Photos forum!

Tap the Photos icon, open the app, and look at your avatar / photo in the corner of the screen.

Click / tap on your profile photo, and see the menu, in the sections of which there may be notifications.

Check all the sections in the menu - tap them.

Also check Gmail if there is a message from the Photos service

Answer:

====================End Question=====================

Question: almost all of the photos from my albums have been removed, but they are still in my photos section.

if I download each photo, one at a time, I can put them back into their albums. but I don't feel lik…

Probably you have used the free-up space option to clean-up your phone.

The problem is the word "albums" you are using, because you should not download at all, but add them to albums in the google photos app on the library-page - these will survive your phone and can be shared with family and friends.

The albums you are talking about, are no albums, but device folders and these will get lost some day.

Answer:

====================End Question=====================

Question: VZMedia album disappeared from the Google Photos

Usually VZ Media album was located in Google Photos app. It disappeared. When I want to save photo on VZ Media, there is still an option for that. I can click and safe, but cannot find VZ Media any more

Answer:

====================End Question=====================

Question: How do I find Saved draft print photos on an iPad? You make it quite difficult

I saved photos to print in saved draft and can't find them

====================End Question=====================

Question: Finding pictures

Small 2 appears at the top right of photo icon but I can't find anything sent

====================End Question=====================

Question: Why are my photos in the app when I haven't put them there!??!!

My pictures are being copied into google photos WITHOUT my permission. Why? and how can I stop this …

@ Angela Theodorou

The Google Photos app shows photos that are in your Camera folder, just like the Gallery does. When "Backup and sync" is OFF they will not upload, but are still shown in the app. To see what is uploaded, go to https://photos.google.com/

Answer:

====================End Question=====================

Question: Length of download

Why is it taking so long to download my pictures? It's been over a week.

====================End Question=====================

Question: Different phone number can't sign into my recovery email how do I go about getting into my old gmail

I can't sign into my old gmail account or my recovery email and I have a different phone number how …

Hi Christopher,

>>>> Different phone number can't sign into my recovery email how do I go about getting into my old gmail

You will get more information and expert support at the support forum that focuses on Google Account issues and capabilities:

Google Account Help Community

Here in the Photos group we are all volunteers without access to anybody else's data or accounts.. I am not sure if there are people with special capabilities in the Account Help group but they are the experts on your situation.

Good luck, Dougsap (volunteer Google Photos user)

Answer:

====================End Question=====================

Question: Hi my google photo 100 MB was cancelled and I didn't cancel it

Hi I ordered 100 MB of storage for one year. I paid it full in July but now my storage says it was c…

Hi Jody,

>>>> Hi I ordered 100 MB of storage for one year. I paid it full in July but now my storage says it was cancelled but I didn’t cancel it.

This is the Google Photos support forum. Posts here are answered by volunteers (not Google employees or Contractors).. We don't have access to anybody's accounts or data.

I think the contact information here might be useful:

https://support.google.com/googleone#topic=9003736

Good luck, Dougsap (volunteer Google Photos user)

Answer:

====================End Question=====================

Question: My photos won't upload, i paid for the extra storage and they won't upload

erased app and got it back, doesn't work at all and i payed for more storage

====================End Question=====================

Question: How to stop motion with my steel pictures

My pictures move when I view how do I stop the movement

Hi, Jose Goncalves 4823

Welcome to Google Photos Community Support Forum & thanks for your query.

To stop movement in a motion photo, tap the pause "||" icon appearing near the three dots at the top right corner.

Answer:

====================End Question=====================

Question: Where to find "remove from album " pics

Unable to find moved pics I moved out from " remove from album"

Then they still will be somewhere on the Photos-page, but if you don't know about their dates, it will be hard to find them deep down. Perhaps you can type a word related to them on top of the Search-page.

PS: Google-albums don't contain pictures, but references to the pictures on the Photo-page only. So removing from album only means taking away that reference - but the original picture will stay.

Answer:

====================End Question=====================

Question: How do I scan a QR code with my Android phone?

Trying to scan a QR Code. I was told to turn on Camera & have it show N the screen box. Am I suppose…

Trying to scan a QR Code.

I was told to turn on Camera & have it show N the screen box. Am I suppose to tap something?

Cuz it is doing nothing!!

Answer:

Hi, Shel S

Welcome to Google Photos Community Support Forum & thanks for your query.

Some camera apps provide ability to scan & read a QR code,

Nevertheless, you can take a photo of the QR code, open that through Google Photos & use Google Lens to read the code.

Additionally, if you have the stand alone Google Lens app, you can open that & point the camera toward the QR code & read that.

Answer:

Hi, Shel S

Welcome to Google Photos Community Support Forum & thanks for your query.

Some camera apps provide ability to scan & read a QR code,

Nevertheless, you can take a photo of the QR code, open that through Google Photos & use Google Lens to read the code.

Additionally, if you have the stand alone Google Lens app, you can open that & point the camera toward the QR code & read that.

Answer:

====================End Question=====================

Question: Hi sir, my photos were up to date till now but suddenly today started uploading again, why is that?

I have disabled all backups right now, I don't want copies of my photos, and i can see all photos in…

I have disabled all backups right now, I don't want copies of my photos, and i can see all photos in browser bt in app many photos are missing, not sure whats going on

Answer:

Normally the app shows what you have on phone, even when backup is switched-off.

But when you have removed a lot of older photos from your phone to keep space, the app still will show them because then you will see their copies at Google like in a browser.

But if you don't see these copies, you have logged-out and then you get what you say.

So it is unclear why the app starts backupping again, unless you have changed the quality setting.

I would suggest to leave the backup on for a while and then check in the browser if you see duplicates appearing when you view Recently added on the Search-page.

Quite likely the app just is checking only because of other changes you have made.

Come back to report please.

Answer:

====================End Question=====================

Question: Albums arranged alphabetically

Arrange albums alphabetically

Right above the first album on the Library-page there are some blue words and if you hit these, you can select sorting on names. Normally they are sorted on the most recent picture in their contents.

Answer:

Right above the first album on the Library-page there are some blue words and if you hit these, you can select sorting on names. Normally they are sorted on the most recent picture in their contents.

Answer:

====================End Question=====================

Question: How to slow animation speed down please ?

Nothing ...

Hi, Judy Embrey

Welcome to Google Photos Community Support Forum & thanks for your query.

Regrettably, there is no option to vary the speed of any animation.

I suggest you compose a movie & then adjust the duration of each frame while editing.

Answer:

@ Judy Embrey

You can also open the animation in another (and better) GIF creator. I used Ezgif and that worked.

Answer:

Hi, Judy Embrey

Welcome to Google Photos Community Support Forum & thanks for your query.

Regrettably, there is no option to vary the speed of any animation.

I suggest you compose a movie & then adjust the duration of each frame while editing.

Answer:

====================End Question=====================

Question: Rjkhan3179 gmail. Com

Camera

====================End Question=====================

Question: How can I find out where a photo was taken when sent to me

I need to know where a photo originated it is verry important

If the camera that took the picture was GPS-enabled, the exact location of where the picture was taken should be embedded into the image file's metadata (unless the photographer disabled this option).

If those location details are present in a picture you've uploaded to Google Photos, you can see the GPS coordinates and a small map by swiping up while looking at the picture on your Android device.

Sometimes Google Photos will attempt to estimate the location based on clearly identifiable landmarks visible in the picture and/or your location history (if there are other pictures taken around the same time that do contain GPS info, also taken with the same camera, and usually uploaded together). Keep in mind that in these scenarios the location is only an estimation and will be clearly marked as such when you view the map in the Info panel.

If the picture contains no GPS metadata, and Google is unable to generate an estimation, there is nothing that anybody can do to determine the location. It is possible that other software or apps like Google Lens may be able to provide their own estimations, but those will just be other guesses based on visual cues in the image. For pictures without detailed unique backgrounds or known topography, it's unlikely you'll ever be able to determine the location of a picture.

You can learn more about location information and how Photos handles those details by looking at the official Google Photos Help page.

Answer:

====================End Question=====================

Question: How can I share an album without the invitees seeing each other's contact info. Like a bcc on email

Share an album but keep viewers anonymous

Hi, Rebecca Wildenthal

Welcome to Google Photos Community Support Forum & thanks for your query.

Once you share an album through Google Photos, the name of every recipient becomes visible.
You can't prevent that.

Instead, save the pics on Google Drive & then share the link with everyone. Then, others will not come to know about with whom you shared the album.

Answer:

@ Rebecca Wildenthal

An alternative is to share an album by "Create link" and send the link. There will be no names till the people you sent the link to "Join" the album. Joining an album is not needed to view, only to add likes, comments or photos. They do not even need to have a Google account for viewing.

Answer:

Hi, Rebecca Wildenthal

Welcome to Google Photos Community Support Forum & thanks for your query.

Once you share an album through Google Photos, the name of every recipient becomes visible.
You can't prevent that.

Instead, save the pics on Google Drive & then share the link with everyone. Then, others will not come to know about with whom you shared the album.

Answer:

====================End Question=====================

Question: Can't mark favorites from Screenshots folder???

Trying to mark a particular screenshot as "Favorite." When I go to Library, Screenshots, and tap on …

Trying to mark a particular screenshot as "Favorite." When I go to Library, Screenshots, and tap on the photo, there's no star in the corner. AND, no menu item that allows for marking as Favorite. Are you telling me I have to somehow find the screenshot in the general population, THEN mark as Favorite?? Seems extra dumb. Seems like a bug. I mean, what's the point of having these auto-generated categories if they don't actually improve function or save time? Grr

Answer:

You only can give stars when the files are backupped, so you need to have the backup-switch of that folder on, or you need to backup selected ones manually and then star them on the Photos-pages.

That's not dumb, but that is how Google Photos works - you are building a safe online collection which can survive your current phone.

Answer:

The photos are backed up.

I'm talking about a particular photo, which shows up in "Screenshots" folder, and is also present in the main area, which is getting backed up. If I tap on the photo in the main area, there is a star.

If I tap on the photo in Screenshots folder, there is no star.

Answer:

The main area is connected to Google, but the content of a folder not.

And these Favorites only are stored at Google.

Can't help - that are practical limitations.

Sorry

Answer:

@Sarah

You can ask Google to add the Favorite-option to the menu under the pictures in the device folders.

You can find the feedback option under your profile circle right-up.

The primary condition is then that you should have chosen to backup the complete content of the Screenshot folder and I don't think that many want that - so it is a problematic feature.

PS: on many phones the screenshot folder is part of the camera-folder which is backupped always.

PS: on the Search-page you can choose Screenshots and then you are able to add stars.

Answer:

I have chosen to back up the Screenshots folder.

Still no stars.

Yep I will request the feature.

Answer:

Again: you can't star in the folder (yet) - you have to do that on the main Photos-page or in the Screenshot-selection via the Search-page under the thumbnails.

PS: be aware that it is quite abnormal to use screenshots as favorites, so there is less chance that Google will honour your feature request - but we have no other communition path towards Google unless about bugs in already available features.

Answer:

====================End Question=====================

Question: A photo I deleted several times keeps coming back, even after permanently deleting it.

I'm trying to de-clutter my photos but this one specific picture keeps popping up. I've deleted it a…

I'm trying to de-clutter my photos but this one specific picture keeps popping up. I've deleted it about 20 times already but whenever I close out the app it pops right back up. I've cleared out my trashed photos and it's still there. It's also messing with the pictures I'm trying to archive. I've archived some pictures several times and they won't stay put when I close out the app.

Answer:

Maybe that image is re-synced into Apple Photos app via iCloud.

And the Google Photos app just shows (and eventually backups) what you have in your Apple.

What else can we say about such mysteries :-)

Answer:

====================End Question=====================

Question: Wallpapper

Turn this photo into my screensaver

====================End Question=====================

Question: How to retrieve permanently deleted pics?

I want to retrieve my permanently deleted pictures

Hi, Mrinal Shyam

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

and run a scan for anything to recover.

Answer:

====================End Question=====================

Question: Parament delete photos recavar

Parament delete recavar photos

Hi, Satyavani Addala

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you clarify why did you go for deleting the pics permanently?

Never, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

and run a scan for anything to recover.

Answer:

====================End Question=====================

Question: There needs to be an option to chose abframe as cover for a video

I wish I could use a frame from inside the video as COVER , such that it better indicates the conten…

Hi, Hardeep Singh Waraich

Welcome to Google Photos Community Support Forum & thanks for your query.

You are welcome to make the suggestion.

Here is a link explaining how to do so.

Send feedback to the Google Photos team

Nevertheless, if you compose a movie by adding your favourite frame at the beginning + rest of the video, that would serve your expectations. Can you try that?

Answer:

====================End Question=====================

Question: Why does searching "today" in photos not show photos taken today?

After Photos stopped displaying images clustered by the individual date the pictures were taken, I'v…

After Photos stopped displaying images clustered by the individual date the pictures were taken, I've had mostly failures when using the search term "today" to find the pictures I've taken today.

When it has worked, sometimes it's within minutes of taking pics. Other times it's hours later before the pics I've taken today can be successfully searched using the "today" term.

I understand I can use the date instead, but this is not the preferred way to find 'today'.

Anyone know why the term "today" is very flaky?

Thanks

Answer:

Hi, Brian l

Welcome to Google Photos Community Support Forum & thanks for your query.

Have you not tried switching over from "Month view" to "Date view"?

Through the pinch action of two fingers you can do that. Pinch in to get Month view. Pinch out to go back to date view.

Once done, the pictures snapped today will appear at the top eliminating any need to search.

Answer:

And you have the option "Recently added" on the Searchpage under the thumbnails.

But that also can be with "yesterday" on top.

Answer:

Hi, Brian l

Welcome to Google Photos Community Support Forum & thanks for your query.

Have you not tried switching over from "Month view" to "Date view"?

Through the pinch action of two fingers you can do that. Pinch in to get Month view. Pinch out to go back to date view.

Once done, the pictures snapped today will appear at the top eliminating any need to search.

Answer:

====================End Question=====================

Question: How to rotate a picture from a few yrs. ago. Please

Rotate a picture from my pictures I placed a couple of yrs. ago.

@ Susan Sturdivant

To my experience I can rotate them like any recent pic: via the Edit > Crop icons.

When happens when you try ?

Answer:

====================End Question=====================

Question: Sd show failed query documents

Deleting photos from SD card show failed query documents

====================End Question=====================

Question: Help with google 1

I was running out of storage so I installed and paid for Google one and I still can't share albums o…

@Tina

What about your new space when you log-in to one.google.com/storage ?

Answer:

This is the message I'm getting. The when I press details it says that I'm out of storage and to buy more storage with google 1 but I've already done that.

Answer:

Sorry, but I asked you to view the numbers shown at http://one.google.com/storage

Maybe you still are on 15 GB max because your subscription on G1 is not yet effectuated due to the holidays or weekend or whatever delay.

No Google here - just volunteers!

Answer:

Thanks for trying to help. It shows I have used 15.26 of 100

Answer:

Okay Tina, that's relevant information, because that proves that your subscription is effectuated.

Back to your original question about adding to albums etc.

I assume that you are logged-in to the app with the same account as you have 100 GB now :-)

Then I would suggest to reset the Google-app, which is quite simple:

Choose "use without account" under the profilecircle right-up.
Close all apps and restart the phone.
Start the app when you have good wifi for an hour at least.
Log-in to the app, but don't start backupping yet.
Give the app the time to rebuild its database.
When ready, setup backupping with your usual settings.
Go ahead.
Good luck

Answer:

Good to hear Tina and thanks for feedback because we also learn from these confusing situations.

Best

Answer:

Okay Tina, that's relevant information, because that proves that your subscription is effectuated.

Back to your original question about adding to albums etc.

I assume that you are logged-in to the app with the same account as you have 100 GB now :-)

Then I would suggest to reset the Google-app, which is quite simple:

Choose "use without account" under the profilecircle right-up.
Close all apps and restart the phone.
Start the app when you have good wifi for an hour at least.
Log-in to the app, but don't start backupping yet.
Give the app the time to rebuild its database.
When ready, setup backupping with your usual settings.
Go ahead.
Good luck

Answer:

====================End Question=====================

Question: How can I get a picture for my profile

Need to get a pic for my profile

Hi, sherry dulacy

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you clarify where do you want to set the profile picture?

In your Google account? Or some social media account?

That will help in suggesting a suitable solution.

Answer:

====================End Question=====================

Question: Cloud photos won't load in app. But load in Google photos web..

I tried reinstalling. Cleared cache. Data of Google photos app. Still nothing works.. photos web sho…

I tried reinstalling. Cleared cache. Data of Google photos app. Still nothing works.. photos web shows all photos.. app stuck at getting up photo library

Answer:

Hi, Twist mani

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you try the following actions?

Disable backup & sync for sometime.

Remove all unused app on your phone & try creating more space.

Switch to some high speed broadband network.

Then check whether the app regenerates the cache quickly.

Answer:

====================End Question=====================

Question: Restore my photo and video

Restore my photo and video

Hi Khushboosingh,

If the deleted photos and videos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos and videos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Thursday, March 31, 2022

Hi guys whenever i try to edit my pics the pic goes black so i am not able to edit it pliz help me

Can my photo albumn be restored when it's permanently deleted ?

Hello I’m having pictures being saved after taking a photo .. ..just started ty