Google photo QA: Recovered photos keep going back into trash

Question: Recovered photos keep going back into trash

I keep restoring my photos but after about a minute they go back to the trash and i have to re-resto…

Hello,

If you deleted an item and want it back, check your trash to see if it’s there.

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

Steps to recover deleted photos from Trash are as follows:

On your Android phone or tablet, open the Google Photos app .
And check the Trash .
Click Restore

For more information on the same, check this official help center article.

Thanks

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Question: Videos are getting cut when downloading from photos to my device. Shortened by ~ 2 seconds.

I have several videos taken with instagram that I have saved to google photos. When I try to downloa…

I have several videos taken with instagram that I have saved to google photos. When I try to download these videos to my pixel 3, the first 2 seconds gets cut off. Some of my videos are very short so this basically ruins the video. I've tried with several different videos are they keep getting cut in playback once they are "downloaded". They play fine when I view in the google photos app however.

Answer:

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Question: Hi I've changed phones but can't get into my Google photos with my email account. Please help!

Hi I've switched to a other phone but can't get into Google photos. Please help! I have 2 email acc …

Hi I've switched to a other phone but can't get into Google photos. Please help! I have 2 email acc but I can't remember which 1 I used on the Google photos app

Answer:

Hi, Colleen manuel

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.

However, if you do not remember the account detail, I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is
https://support.google.com/accounts/community?hl=en

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Question: Old HTC one phone with live photos has resulted in multiple frames being stored as separate photos?

Display live photos as single image rather than individual frames in google photos library. My old H…

Display live photos as single image rather than individual frames in google photos library. My old HTC one had "zoes" or live photos that actually captured 3 seconds of video when taking a photo. I've long since moved to Samsung devices but my old photos in google library that were captured as live videos now appear as multiple frames of the 3 second video. So I have like 50 individuals photos that are almost identical as they are each frames of the video (Hope that makes sense). Is there an easy way to clean these up?

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Question: Deleted photos from an iPhone 7, also backed up on Google Photos. Now they are gone. Please help!

Help needed recovering photos that were backed up on Photos app and deleted from iPhone. Pics have d…

Help needed recovering photos that were backed up on Photos app and deleted from iPhone. Pics have disappeared from my Photos app except for the most recent and photos from roughly 10 months ago. Please help! Can Google restore from an internal database or backup storage as this appears to be a software issue? Nothing in trash, Picasa, takeout, etc. Thanks!

Answer:

Hi Allison,

Welcome to the Google Photos Help Community.

To assist you better, could you please let me know if you've deleted the photos from your Camera roll? If yes, it looks like the photos and videos didn't backed up properly to your Google Photos account. Could you please check if you're able to see the photos and videos on web (photos.google.com)? If not, please check in Recently Deleted album as you can always recover the deleted pictures from your iOS Photos " Recently Deleted album" box.

If they are still missing, then unfortunately there isn't a way to retrieve them. Going forward, I'd suggest deleting the photos and the videos using the Google Photos Free up Space option to avoid any data loss as it is the best way to remove a backed-up video/image from your phone, leaving it in the cloud, and this will only delete the files which are backed up completely on Google Photos. To do so, please follow the steps from "Free up space on your phone" help center article.

Also, try checking your backup status on your phone and check if you're able to see the photos and videos on web (photos.google.com) before you delete them on your phone:

Open the Google Photos app on your mobile device .
At the top left, touch the menu icon > Assistant.
Read the first card. If it says:

"Waiting for connection" or "Waiting for Wi-Fi": You need to either change your settings or connect to a Wi-Fi or mobile network. Touch the card to change your settings.
"Back up & sync is off": Touch "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
"A photo or video was skipped": A photo or video on your mobile device doesn't meet our upload requirements:
- Photos can't exceed 75MB or 100 megapixels
- Videos can't exceed 10GB
"Backing up photos" or "Backup complete": This means your photos and videos should be saved.

Just a heads up: Photos and videos that aren't backed up will have this cloud icon

or circular-arrow icon based on the version of Google Photos App on your phone.

If you're still facing the issue, try the steps from this "My photos aren't being backed up" help center article.

Let me know if this helps.

Best,

Sonya

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Question: Want to remove pics of xyz person from my entire google photos

Hi All, I want to search my entire google photos for a particular face and want to remove all those …

Hi All,

I want to search my entire google photos for a particular face and want to remove all those pics of that person from my entire google photos. How can I do that ? Is there any other better tool for this ?

Thanks in advance..

Answer:

Hi Arun,

If you search the name of the person you'll get these photos displayed you can select and delete from there.

https://support.google.com/photos/answer/6128838?hl=en-GB&ref_topic=6128818

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Question: What are the folders being backup by default in Gphotos android app

What are the folders being backup by default in android app when sync is applied. and how to prevent…

Hello Professor Hany,

Welcome to Google Photos Community.

Go to Google photos > Library > photos on my Device & click on view all > click on folder you want to disable > then disable backup & sync.

Hope this helps.

Thanks.

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Question: Recover delete files Google photos

Recover deleted file Google photos

Hi Pankaj Singh Rawat 9722,

First of you should check the Trash; any photos that were previously backed up and deleted less than 60 days ago will be in there.

Once you delete them from the trash they are permanently deleted; they are only recoverable in 60 days if they are still in the trash.

You could try using a third party photo recovery app at this point to try to recover some of what was lost from your phone - just type photo recovery into the play store and see what options are available.

Also see Help article: See if you can restore deleted photos & videos

Answer:

Hi Pankaj Singh Rawat 9722,

First of you should check the Trash; any photos that were previously backed up and deleted less than 60 days ago will be in there.

Once you delete them from the trash they are permanently deleted; they are only recoverable in 60 days if they are still in the trash.

Also see Help article: See if you can restore deleted photos & videos

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Question: i am not able to find the photos which was backed up and removed from my phone.

I have removed my photos from my phone after getting a confirmation that the back same is available …

I have removed my photos from my phone after getting a confirmation that the back same is available online , but i am not able to find the photos now , plz help

Answer:

Hi Cyriac,

Welcome to the Google Photos Help Forum.

I do understand the inconvenience you're facing for not being able to find your photos. Therefore, could you please confirm if you can find out the photos through the web version of Google Photos?

If not, I recommend checking the below options to find out the videos:

Blogger
YouTube
Gmail
Google+

If you don't find the photos, I recommend looking for the photos using the below links:

drive.google.com (under Google Photos)
get.google.com/albumarchive
other online photo or file storage services you use (e.g. Dropbox, OneDrive, iCloud).

For more information, please check the Help Center Article on finding missing photos & videos.

Hope this helps.

Best,

Emma

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Question: As I'm sick, I would like to pass the ownership of Google photos to my wife (not only sharing)

I have already shared all my photos with her but if I die how could she become the owner of the phot…

I have already shared all my photos with her but if I die how could she become the owner of the photos of my account is deleted? It seems more practical to give her the ownership of the photos.

Answer:

Hello Carlo,

Welcome to the Google Photos Help Community.

As you wanted to know the information on how to delegate the Google Photos account access to your wife completely, I'd suggest posting your issue to the Gmail Help Forum for further assistance.

Do reach out if you have any questions.

Thanks,

Sonya

Answer:

Hello Carlo,

Maybe you have something on this help page.

Greetings from Ann

Answer:

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Question: Folder cannot be found through Google photos

I have a folder that is in my pictures directory on my phone and when trying to access through Googl…

I have a folder that is in my pictures directory on my phone and when trying to access through Google photos it doesn't appear

There is no .nomedia file in the folder.

I've tried accessing through the icon on the top left and selecting device folders and also checking albums and seeing device folders

All the other folders seem to be shown

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Question: How can I sort google photo search results?

I have seen people wanting to sort photos by size so they can delete them but that's not what I'm lo…

I have seen people wanting to sort photos by size so they can delete them but that's not what I'm looking for. I am looking for a particular video which I happen to know is quite long so I thought a quick way to find it would be to sort by size, or video length and then it would be near the top.

I have a pixel phone so I have tons and tons of videos in my google photos so searching for "video" brings all of the videos which I now need to go through one by one to check to see if it's the one I'm looking for. If I could simply sort by length, or size, I would be able to find it in a few seconds.

Is there a way to do this? Such as type in the search bar "Video sort:length" or something like that?

That would be incredibly useful as I use google photos to store all of my photo and video content I would like to be able to easily find certain videos when I would like to.

Cheers

Answer:

No method known, but if you choose the searchoption Videos you can see the duration if the files so you only need to check a very long one.

But without assigning to thematic albums, your tons always will stay unsearchable.

See this link

Answer:

Hi Ben,

Not too sure about searching the length; but have you tried searching the location of the video or someone who might be in it?

Answer:

That's a great idea. Unfortunately this particular video is like a montage of a couple of videos with lots of people in lots of different locations.

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Question: Try to post pic on FB & it goes to Gallery pics but need photos that are in Photos file!

Post Photos to FB

Hi Jamie,

Welcome to the Google Photos Help Forum.

Here are the steps that would help you to share the photos through Facebook:

On your Android phone or tablet, open the Google Photos app .
Select a photo, album, or movie to share.
Tap Share.
Select an app to share to. Slide up to see more apps. You can also send a link.

For more information, please check the Help Center Article on sharing on Facebook or other apps.

Hope this helps.

Best,

Emma

Answer:

Hello Emma,

Hoping you can revisit this question!

I have the same issue. It's not getting to the pictures that is the problem,...it's that 'Gallery pics' shows the very recent pics taken but then as you scroll up,...the pics become ones that are older and no longer following the sequence of the pictures i've taken and are out of order.

It's on of those issues that is probably easier to understand visually or speak voice to voice with someone. Is there a number I can call for support?

Answer:

Wow these community help experts are awful, Emma above gives a generic answer on how to post photos. But the problem is that the GALLERY only shows up. Where is the answer on how to get your photos/videos/movies from another folder?

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Question: Can I download and save the text from the captions of my photos?

I have an album with about 150 photos with captions, some of them long captions. I would like to dow…

I have an album with about 150 photos with captions, some of them long captions. I would like to download the text from the captions to use for another purpose. Can I accomplish this and if so, how?

Answer:

Hi Robert Judge!

You can use the copy-paste function, and place your texts wherever you need. If you do not know how to do this, then enter a search query in Google Search: how to make copy-paste for Windows / or Mac

and see the results. For Windows, for example, you can use the keyboard shortcut Ctrl + x

Answer:

@Robert

When you download using Google Takeout you get .json files with the descriptions added in Google Photos. If you know how to do you can extract these descriptions with a script, for example using EXIFTool.

See here.

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Question: recover deleted videos

videos and photos got deleted from my google photos.Please recover it.I tried searching in trash but…

Hi shubha sruthi,

First of you should check the Trash; any photos that were previously backed up and deleted less than 60 days ago will be in there.

Once you delete them from the trash they are permanently deleted; they are only recoverable in 60 days if they are still in the trash.

Also see Help article: See if you can restore deleted photos & videos

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Question: I received my photograph today, not pleased with it. Some faces not there. Unhappy want refund.

Refund please, some faces not shown. Not pleased.

Hello Alexis Owens 447,

contacting the Google Photos printing support team:

If you have subscribe to Google One there are additional contact options here https://one.google.com/support

Hope this helps.

Thanks.

Answer:

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Question: Is there a way to go back to the previous photos before a sync?

Something corrupted my photos and instead of making a copy here on google photos it corrupted them h…

Something corrupted my photos and instead of making a copy here on google photos it corrupted them here as well. I need those pictures back because they are of my son's first year. And in the NICU.

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Question: Fully Disable Sharing?

For our company we use a shared Google account which has been signed into on multiple employee devic…

For our company we use a shared Google account which has been signed into on multiple employee devices. We have an issue of employees taking photographs then "sharing" them in a manor that ends up with the photo being put onto all of the devices that the Google account is logged into.

Is there a way to fully disable sharing / downloading of shared content?

Answer:

Hello Zink,

Welcome to the Google Photos Help Community.

Since one Google account has been signed into multiple devices, there isn't any way to fully disable sharing or stop downloading the shared content unless you remove the account from those devices.

Let me know if you have any other questions.

Best,

Sonya

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Question: Hello there, I just wanted to let you know that I haven't received my daughter's photo book.

You have charged my credit card and we haven't received any pics yet. Please inform me immediately. …

Hi Mina,

I recommend that you report the issue to Google as this help page explains under "Report a damaged photo book" https://support.google.com/photos/answer/7378812?co=GENIE.Platform%3DAndroid&oco=1 Or use this contact form https://support.google.com/photos/gethelp

If you subscribe to Google One there are additional contact options here https://one.google.com/support

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Why did google photos delete my photos from my phone library?

I accidentally allowed google photos to have access to my camera roll. Then, my Gmail was full, and …

I accidentally allowed google photos to have access to my camera roll. Then, my Gmail was full, and not receiving or sending mail anymore. I didn't want my photos on google photos, just on my phone's library. When I deleted them off google photos, it deleted my phone library too. I'm heartbroken. How do I get them back if they're not in the google photos trash?

Answer:

In short because of bedtime.

Look in the recently deleted folder of the Apple Photos app - they all may be still there and can be restored into your cameraroll again.

Good night

Answer:

Good morning from here.

Hopefully my late night advise has helped you out.

It is totally unclear to me why you have the Google Photos app on your iPhone, but even when not logged-in, the app simply shows what you have on your cameraroll like any additional gallery-app would do. So deleting in the Google-app has the same effect as deleting in the Apple-app.

But the general rule in life always has been: delete a few inferior ones (which should be deleted anyhow) and then check if they also are deleted in another important app, like the Gallery on Samsungs.

But you were logged-in (why?) and you also have switched-on backupping towards Google at original quality (why?) and then you always will run-out of your free limit of 15 GB for Photos + Gmail + Drive and thereby you received a warning mail. Check on one.google.com/storage in Safari for your Google-account.

The only fast action you can do now is pressing the Recover storage button on photos.google.com/settings in Safari (you need to log-in with your Gmail-account) and after a day the usage for Photos will have shrinked to a lower value because the pictures are compressed to high quality which saves a lot of storage space.

Thereafter you should switch-off the backup in the Google Photos app via settings under your profile to prevent further uploads to Google. Your content at Google needs to stay there for safety until you have found a better way for backupping and using iCloud is the most simple way - but not for free either when you need more then 5 GB (Apple always has been pricy :-)

Best

Answer:

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Question: Photos slow upload from PC, with errors, just started happening January 2019

I'm trying to upload photos

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Question: when i download google photos created MOVIE (slideshow of pictures) it changes (music, order, etc)

If I stream the movie it plays correctly (https://photos.app.goo.gl/P62AaEDVTSs75Ayy7). But if I dow…

If I stream the movie it plays correctly (https://photos.app.goo.gl/P62AaEDVTSs75Ayy7). But if I download the movie or upload it directly to YouTube or something, the movie completely changes (song selection, order of pictures, everything).

Answer:

Hi Justin,

Thanks for posting in the Google Photos Help Forum.

I've made the team aware of this issue and they are looking into it. I will get back to you once I've an update on this.

Let me know if you have any questions.

Best,

Emma

Answer:

I am getting the same issue too. See https://support.google.com/photos/thread/119876?hl=en

I think it *may* have something to do with the assistant automatically generating its own video after a day of you taking pics/videos (i.e. the automatically generated one you sometimes get). Because the video that is downloaded/uploaded to youtube seems to be that one (in my case anyway).

The only time a youtube upload worked for me, was when the google photo assistant DIDNT auto generate a video for that day...

Answer:

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Question: screen display size for 360 video

When I upload a 360 photo, it displays using the entire viewing area, but when I post a 360 video, i…

When I upload a 360 photo, it displays using the entire viewing area, but when I post a 360 video, it displays in a box that is less than half the viewing area. The video plays ok, but how can I make it display using the entire viewing area?

Answer:

John,

When the video starts playing on the Google Photos website, look in the lower right corner for a square-like icon. This will maximize the video to make it play in full screen.

Keep in mind, however, that playing low resolution videos in full-screen mode may result in blurriness or seemingly out of focus viewing. This is because the size of the video is small (which is also why Photos defaults to playing those videos at their standard size, to give you the clearest video even though it may be small).

Regards,

~ Greg

Answer:

John,

When the video starts playing on the Google Photos website, look in the lower right corner for a square-like icon. This will maximize the video to make it play in full screen.

Regards,

~ Greg

Answer:

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Question: Photos backed up but data is still on the device.

My phone says that I am out of data because I have 59GB of pictures and photos. I pay for 100GB clou…

My phone says that I am out of data because I have 59GB of pictures and photos. I pay for 100GB cloud service. All photos are backed up. "Free up space" has been done many times. When I go into Google photos under "device photos" I have none in there, but when I go into my phones storage its full do to those 59GB. I am unable to locate this data anywhere on my phone except the google photos app, any suggestions?

Answer:

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Question: How to transfer photos from Google Photos to DESKTOP

aM LOOKING FOR THE EASIEST WAY TO GET PHOTOS FROM gOOGLE pHOTOS TO MY THUMB DRIVE??

John,

An easy way to transfer pictures from Google Photos to your thumb drive is to select the pictures you want to download from the Google Photos website, then choose the Download option from the 3-dot menu icon in the upper right corner. This will create a zipped folder with the pictures you selected, and on most computers it should be saved to your Downloads folder.

From there, you can simply cut & paste the zipped file to your thumb drive and extract the pictures. Or, if you prefer, you can extract the pictures to a temporary folder on your PC and then cut & paste the image files. Both methods will work.

Regards,

~ Greg

Answer:

Hi John,

Welcome to the Google Photos Product Help Forum!

>>> LOOKING FOR THE EASIEST WAY TO GET PHOTOS FROM gOOGLE pHOTOS TO MY THUMB DRIVE??

For less than 10 or so images, it might be easiest to select individual images then "Download" from the 3 dot menu. These will go to the default download location for your computer (usually Downloads folder on Windows 10). Then Cut-and-paste them to the thumb drive.

For more than 10 or so, select multiple images or an album, then "Download" from the 3 dot menu. These will go to the default download location for your computer as a zip file. Unzip the images (by right clicking and "Extract all" on Windows 10) - you can change the target location during the extract process to the thumb drive or just Cut-and-paste them to the thumb drive from wherever they end up.

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Answer:

John,

Regards,

~ Greg

Answer:

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Question: unable to update photos app

i have gone into my settings and followed the online instructions but nothing works.

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Question: How to save the photo I've edited?

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Question: Changing Cover Photo on Photo Book

I would like to change the cover photo on my photo book that I am editing. The instructions Google P…

I would like to change the cover photo on my photo book that I am editing. The instructions Google Photos gives me are as follows: "Change the cover photo: On the first page, click the photo

Replace. Select a new cover photo and click Done."

Either I am completely dense (I'm not) or this doesn't work. Clicking on the photo does nothing. I cannot move the cover photo or change it to another. Do I have to be a paid member or something to get this feature?

Suggestions?

Johnna

Answer:

Hi Johnna,

What operating system and browser are you using? I can reproduce the issue on Chrome OS and I'll check with other experts to see what I can find out.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Why I find pictures not taken by me shows in my googel photo

Check the properties but cannot find the originals

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Question: How can i recover permanently deleted photos from google photos

I have delete photos from bin also and now it is delete from my gallery too....help me recover it

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

Please sir please....only 12 hours has passed ....any backup in google is there plss help me...its a folder named COLLEGE FRIENDS...pls help me get it back

Answer:

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Question: Not sure how to send photo with email?

Simple: start in the Google Photos app and select 1-3 photos.

Then hit the Share-icon (lying V) and hit the M at the bottom - that is your Gmail-app or another app like Outlook. Then the picture is added in good quality to the mail you can prepare now for sending.

Good luck and goodnight.

Answer:

Sorry, I assumed that you were on phone.

But on computer you need to tell me which mailer you are using, because the standard mailer in Windows-10 is unhandy. But if you use Gmail in your browser, you can directly insert pictures from Google Photos via the mountain icon assuming that you are using the same Gmail-account for Photos.

Answer:

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Question: My photo 😊

My all photo

Hi, Prem Lade

Welcome to Google Photos Community Support Forum & thanks for your query.

However, had you backed up your pics to Google Photos?

Further, did you delete those through Google Photos?

If yes, then you should be finding the deleted pics in the bin, unless you have emptied the bin also.

Answer:

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Question: I want permanatly delet files

I want Permanently delete files

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Question: How to set auto backup of photos from selected folders?

Did check the settings in google photos app, no help. Looking for these - do not want to back up pho…

Did check the settings in google photos app, no help. Looking for these

- do not want to back up photos from other apps (WhatsApp, snapchat)

- remove photos in google photos but retain those in my phone photos folder.

Answer:

Hello Swetha,

Welcome to the Google Photos Help Community.

Just to let you know that the Device Folders that you see in the Google Photos "Menu" option shows all the albums from your gallery irrespective of the album being backed up to your Google Photos.

Incase if you don't want to backup any device folder to your Google Photos, You can turned off back & Sync for the device folder that you don't want to backup? Settings > Back up & Sync > Back up device folders > Choose folder that you don't want to back up.

You can choose the folder by tapping Back up device folders from the settings on Google Photos App and select the folder that you don't want to back up. Folder can include:

Photos/Videos that you've downloaded.
Screenshots that you've taken.
Photos/Videos saved by other apps.

If you're referring to the photos from the others app on iOS, unfortunately, there isn't any way to stop backing up from those third party apps.

Also, if you delete the completely backed up photos from the Google Photos, it will also get deleted from all the synced devices.

Check out this handy help center article for more information on "Change "Back up & sync" settings".

Let me know if you have any other questions.

Best,

Sonya

Answer:

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Question: After I updated the app, all of the photos vanished

All of the photos that disappeared were ones that I had moved to my SD card and organized into folde…

All of the photos that disappeared were ones that I had moved to my SD card and organized into folders. After updating, they all disappeared. I've tried everything, restarts, taking out and putting back in the card, I've scoured every answer on multiple sites, and searched every storage, gallery, settings, and apps with cloud logos, absolutely nothing. Storage said there are no files on my SD card, and somewhere I saw some of my old pictures labeled as "thumbnail" and when I tried to click on them they were super blurry, and in another place I found all the folders, but they were all empty. Other things to note are that the garbage can is still full of thrown away pictures, and I still have the pictures I did not organize into folders. Please help me, I'm so stressed out I haven't eaten in days. If I lose all these pictures my life is over.

Answer:

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Question: I upload original quality video to google photos but quality is lost, why help sir?

I upload original quality video to google photos but quality is lost, why help sir?

You can't be helped, sorry.

if a video is backupped with original quality in the backup settings, its quality is not lowered.

But you may not be able yet to play-it at full quality - Google needs time to make it suitable for your devices.

PS: just tested by shooting a 3 minute FHD-testvideo which was uploaded to Google with maintaining its original quality (that took more then 10 minutes - even with good wifi). In the app it always can be viewed at its original quality, because you just play the original file - unless already removed from phone. But when viewed on photos.google.com in the Chrome-app or in the Chrome-browser on your computer, you are dependant on its processing at Google and that can take some time before the video can be played well.

Answer:

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Question: Moj sin mi je obrisao slike s google fotografija prije 20ak dana dali postoji mogučnost povratka

Pokušavam vratiti slike i ostalo izbrisano s google fotografija tj vratiti na stanje prije mjesec da…

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Question: Why you always whant to force your services

You only complicated my life

Hi, Alejandro Petricioli

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Do you have problems in using any features of Google Photos?

Nevertheless, the service of Google Photos is gratis & no one is forced to use that,

Answer:

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Question: How do I back up my photos and videos so I can delete them from my phone

Backing up photos and video to free up space on my phone

Hi, Kathy Waller

Welcome to Google Photos Community Support Forum & thanks for your query.

Have you turned on the "Backup & sync" in Google Photos?
If yes, then once the status says "Backup complete", you can use the option to free up space.

Nevertheless, I suggest you also create another backup by copying the content on your phone to some external storage.

Answer:

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Question: Everytime i press edit on my photo it shows for 5sec then its just a black screen

Everyrime i want to edit my photo my photo shows when i press edit my photo ahows for 5seconds then …

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Google photo QA

Friday, April 1, 2022

Recovered photos keep going back into trash

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