Friday, April 1, 2022

Google Photos freezes my Android device

Question: Google Photos freezes my Android device

Google Photos freezes my device EVERY TIME one of my

Google Photos freezes my device EVERY TIME one of my 4k30fps videos starts playing in the thumbnail. This forces me to hold the power button to restart. This has has been happening for the past week and and is not my manufacturer's fault as I didn't receive any system updates for months. I have tried force stopping Google Photos, clearing cache / all data, reinstalling & updating the app but it didn't work. I have also left feedback on the app and in the google play store. My smartphone (Poco X3 NFC) is quite powerful (Snapdragon 732G) and this only happens in google photos.

Please provide me with any help, I don't know what else to try.

Update: I did a factory reset a few weeks back but unfortunately the bug didn't go away, I can't use google photos anymore as it's an extremely annoying bug. I'll update if I fix it.


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Question: Photos not taking up space

Even after the 21st june update, images and aren't taking up space on Google photos. I've confirmed …

Even after the 21st june update, images and aren't taking up space on Google photos. 

I've confirmed that they are actually being uploaded to photos and are not just on my local storage. I did this by logging into the Google account on a separate phone and all the pictures were there.

I'm very confused about this, I've uploaded 200gb+ of images and videos on this free  account and they are not taking up any space. Am i missing something? Is the storage still unlimited in some cases?


Phone is a Nokia 7 plus (not this phone I'm making the post with). 

Cam & other specs: https://www.gsmarena.com/nokia_7_plus-9058.php

Answer:

Hello Sameer Ahmed 9497,
Welcome to Google Photos Community.
 
The storage update is currently on the rollout in phases. It will reach you soon Never know it may count your storage later or consider yourself lucky till now as it's not counting your storage.
 
 
Hope this helps.
Thanks.
 


Answer:

Hello Sameer Ahmed 9497,
Welcome to Google Photos Community.
 
The storage update is currently on the rollout in phases. It will reach you soon Never know it may count your storage later or consider yourself lucky till now as it's not counting your storage.
 
 
Hope this helps.
Thanks.
 


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Question: photos/backups/deletions

i recently upgraded for more google storage. pictures and videos are automatically being uploaded fo…

i recently upgraded for more google storage.  pictures and videos are automatically being uploaded for backup. 
this is my question:  can i now delete the photos on my phone and will they delete from shared albums ?
i'm so nervous about freeing up space and deleting photos only to find they are gone forever from my phone, files and shared albums. 
thank you.

Answer:

Hi, Heidi Kroft
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Once the backup & sync is on, never delete the pics directly. Else, because of the sync action, you will lose both the one on the phone and the cloud at the same time.
 
Nevertheless, to remove pics from the phone gallery but retain the copies in Google Photos is relatively easy.
 
To do so, tap on the photo you want to remove & then slide up.
Below the photo, if you find the text "Delete from device", then tap on that. 
If not, the photo is not there on the cloud & you need to upload that first.
 
If you want to take the same action in bulk, use the option "Free up space". 
Then, the app backs up everything first & removes the originals from the device.
 
However, consider creating a local backup on some hard dik etc, before using the free up space option.
 
 


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Question: When sharing a photo, I get suggestions, some of which I don't want how do I get rid of thoes

When I share a photo it gives me suggestions based on interaction (not very accurate) I want to get …

When I share a photo it gives me suggestions based on interaction (not very accurate) I want to get rid of some suggestions or rid of all of them. How can I do this

Answer:

Hi Dominic

There is currently no setting in Google Photos to control the dynamic suggestions for sharing.

The only place I know of where to control those types of settings is with Gmail and Contacts. However, adjusting these settings may affect your experience of Gmail, so you can decide if you want to make these changes.

1. On a web browswer, open https://gmail.google.com
2. Select Settings
3. Select General tab > Create contacts > Select I'll add contact myself

  1. Select frequent contacts
  2. Select the check box on any name you don't want appearing and delete
  3. NOTE: Some of the frequent contacts are in your Contacts list, and others aren't so you can determine if you want to delete them or add them to your Contacts.  As you scroll over the name in the Frequent Contact list, you'll notice to the right and icon with a person and a plus sign.  This indicates the contact is not yet in your Your Contacts section.  You can select the peron + icon to add to Your Contacts.  So you can decide to either delete the contact, or add them.  Deleting them may (eventually) remove them from any auto suggestions, as you have now also changed the Gmail setting to add contacts yourself.
As I said above, changing these settings may affect your experience of Gmail and Contacts, and when I have fiddled with them, it had a knock-on affect on some other app auto-suggestions, but it was not definitiive.  Eventually I returned them to default settings and moved on.

Play with the settings, and see if it creates the experience you want.  If not, then change them back to default (Gmail adds contacts automatically).  You may want to export all contacts before you start playing with this, in case you delete a contact you decide later that you want.

Other than that I don't know of a way.  You can use the Feedback menu option in Photos to make a feature request for adjusting sharing suggestions.

Best,

Joe


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Question: How can I delete some photos from Google account



Hello Vinita,

Follow the steps on this help page to delete photos.

Greetings from Ann


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Question: Can't hear how do I fix the sound

I can't hear my video the volume is too low even with phone volume all the way up

Hello Wanda Mull,
Welcome to Google Photos Community.
 
 I would suggest you to  open the same vedio on web of your desktop check whether you can hear sound properly or not.
 
 
Hope this helps.
Thanks.
 


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Question: Google translate history July 2019

History need from google translate july 2019

This has nothing to do with this forum but you can go herere to see history
 


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Question: Adding a face to the names in google photos

Trying to add my friend's name to her photo so that I can search for her but google photos has alrea…

Trying to add my friend's name to her photo so that I can search for her but google photos has already decided she is someone else who looks a bit like her. How do I change this?

Answer:

Hi, Linda Murray 3445
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest you follow these steps to remove the person from the current grouping & add that to another grouping
  • Tap to open the photo.
  • Tap the three dots at the top right corner.
  • Now, you will see a thumbnail of all the identified persons and also a pencil icon . Tap that icon.
  • Now, all the identified faces will display a minus sign at the top left corner of the thumbnail. Tap that.
  • The thumbnail will now move down to the row of faces below with the tag "Available to add" and the minus sign will now change to plus.
  • Tap that plus. Now, the app will show the entire gallery of the persons identified to date. Tap on the right one & now the photo will get added to the correct grouping.


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Question: Google photos app has started to glitch, jumping past and back to photos when viewing

My Google photo app has started to glitch. When scrolling through the photos, the photos are jumping…

My Google photo app has started to glitch. When scrolling through the photos, the photos are jumping past and back to previous photos plus very glitchy to the point where the app is practically unusable. I have cleared cache and reinstalled app but the issue is still happening. The device is a Huawei P20 mate. Any help would be much appreciated. Thanks.

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Question: Photos and videos from Whatsapp do not show up on Google photo

Photos and videos from Whatsapp do not show up on Google photo.

Hi, Jennifer Etienne
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query is not related to some feature in the Google Photos app.
 
Did you make some changes through the Settings -> Chats -> Media visibility in WhatsApp recently?
Nevertheless, WhatsApp hides the media folder from visibility to other apps, usually.
But, you will find directions on how to unhide that on WhatsApp FAQ pages.


Answer:

Hi, Jennifer Etienne
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query is not related to some feature in the Google Photos app.
 
Did you make some changes through the Settings -> Chats -> Media visibility in WhatsApp recently?
Nevertheless, WhatsApp hides the media folder from visibility to other apps, usually.
But, you will find directions on how to unhide that on WhatsApp FAQ pages.


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Question: Is it possible to recover deleted photos if it wasn't saved in iCloud or google drive?

I have checked iCloud and google drive and there is no photo which I really need

 
Hi there,
 
Permanently deleted video/photos can no longer be recovered on Google Photos.
 
But there is a third party app that you may try to use to recover your permanently deleted photos/videos.
 
You may download the File Recovery from the Google Play Store(Android Device only).
 
That app can recover permanently deleted files(photos/videos). I'm also using it.
 
Note: this app must be use with the device where the files was deleted.


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Question: After confirming faces, I get a message saying "trouble confirming faces.".

Confirm faces



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Question: I want to make an adult film from pictures of people with their clothes on

Place photos in order to make a scene

Hello there, you cannot create a manual movie on the web but this is possible on the mobile app by tapping on the 3 dots in the top right > Movie > New movie, then you can select the photos you want and then tap Create on the top right.


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Question: How do i use a ohoto for home screen not lock screen

Save photo for open screen



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Question: Hidden pictures

When I try to put pictures on marketplace or Kijiji or messages all I get is the same 19 pictures to…

When I try to put pictures on marketplace or Kijiji or messages all I get is the same  19 pictures to choose from. I have hundreds of  pictures on my phone. This is something new for me.

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Question: My photos and videos trash bin permanently deleted how to recover my photos and videos

My photos and videos trash bin permanently deleted how to recover my photos and videos

Hello Jagan,
 
Permanently deleted video/photos can no longer be recovered on Google Photos.
 
But there is a third party app that you may try to use to recover your permanently deleted photos/videos.
 
You may confirm this info from this article: Delete or Restore your photos and videos.
 
You may download the File Recovery from the Google Play Store(Android Device only).
 
That app can recover permanently deleted files(photos/videos). I'm also using it.
 
 
 


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Question: Arrange by number

Arrange albums by photos number

Hi Doa,

Currently Google Photos does not offer this feature.

You can use the Feedback menu option in Google Photos under your profile icon to make a feature request so the team can track user interest. You may want to include a brief sentence how you expect this to be helpful, or what you would like to see so the team can best understand user intent.

Cheers,

Joe


Answer:

Forget about - many already have asked this for five years. 
Better to tell us why you need this, because Google Photos can sort on dates only. 
So you may need to switch to another platform like OneDrive if you are on Windows-10 also.


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Question: The chrome cast icon is missing from ios google photos app after the 4.23 update

The chromecast cast icon is missing from the ios google photos app. It seems to be after the 4.23 up…

The chromecast cast icon is missing from the ios google photos app. It seems to be after the 4.23 update which was on the 15th of this month. It was there a few days ago. All devices are on the same network. I am able to cast from the pc / laptop and it works fine. I am able to cast from other ios apps (youtube) with no issue. The cast icon is just missing from the ios app. Anyone else having this issue? Has it been moved? Has it been removed for a reason? Any help is appreciated.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:



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Question: WHY CAN I NOT OPEN MY FACEBOOK ACCOUNT AND POST MY PHOTO AND VIDEO

EMAIL AND PASS WORDFACEBOOK.COM

Hello Deleon,

Thanks for posting on the Google Photos Help Community.

Unfortunately, we might be of a little help as this forum focuses on Google Photos and its related issues. However, as you're experiencing issue posting photo on the Facebook, I'd suggest you contact Facebook support team for the best possible solution.

Do reach out if you have any questions.

Best,
Sonya


Answer:

Hello Deleon,

Thanks for posting on the Google Photos Help Community.

Unfortunately, we might be of a little help as this forum focuses on Google Photos and its related issues. However, as you're experiencing issue posting photo on the Facebook, I'd suggest you contact Facebook support team for the best possible solution.

Do reach out if you have any questions.

Best,
Sonya


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Question: Photos to SD card

How can I pull all my photos off of my phone storage and put on my SD card that is installed on the …

Hi, Karrie Gieser
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Although there are multiple ways to transfer the content from the internal memory of the phone to an SD card, doing so through Google Photos allows retaining the backup and sync aspect.
Please follow the steps below to achieve the transfer.
  • Open Google Photos.
  • Tab Library.
  • Tap the desired folder under Photos on the device like Camera, Screenshots etc.
  • Select photos by long pressing then tap others after the tick confirms the first selection
  • You can also long-press and stroke down while still in a pressed condition, to select a batch.
  • Next, tap the 3 dot menu top right.
  • Tap Move to folder.
  • Tap New SD folder, type a folder name then tap Create.
Note that if the photos are backed up to Google Photos this will not remove them from the Photos, and even if the new folder is not selected for Backup & sync any contents will still be deleted if you delete that using the Google Photos app.


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Question: Pixel Phone OG is not backing up at all

My Pixel phone is not backing up at all. It says it is backing up but does nothing for days on end.



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Question: How do I add photos into face groups if Google Photos doesn't recognize the face that's in the photo

I'm trying to add photo's with faces that Google Photo's hasn't recognized as a face and put them in…

Hi, Michelle Dobson
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
If the AI doesn't recognise a face, you can't do anything to add the picture in any collection.


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Question: How to avoid photos in Blogspot becoming 'Google User Content'?

For my photo website, I upload series of photos which are intended to tell a story without words. Up…

For my photo website, I upload series of photos which are intended to tell a story without words. Up until two days ago, these series could be viewed by simply clicking from one photo to the other. An example:
https://extremefootballtourism.blogspot.com/2021/08/belgium-r-jupille-fc-1940-1992-r-union.html

Since Wednesday (18th of Aug) however, each photo is being given a Google User Content hyperlink, as a result of which it is impossible to browse easily from photo to photo - instead, visitors have to go back to the original article after clicking a photo, and then click another photo. As such, the notion of the photos telling a story goes out of the window. Moreover, it makes the site less user friendly in general. An example:
Clicking the first photo in this series, there is a huge hyperlink which does not allow clicking on to photo 2 etc.:

How can I circumvent this problem? Any ideas? I have more than enough storage room; this should not be the issue. Your input would be much appreciated.

Answer:

Please ask the Blogger-forum. 
But on my Android I had no problem to see the next photo by tipping. 
So it maybe a browser-problem on your computer. 
This forum restricts to Google Photos and that is already dramatically enough. 
Sorry


Answer:

I see, but probably in the Roeselaere-blog only. 
I don't see any strange codes appearing in Chrome or Edge on my Windows-pc, but the mouse pointer acts as an enlarger. So you may need to re-edit that special blog. 
It is too long agoo for me that I have used Blogger very often, so I can't guess what you did wrong. 
But I see that the photos start with no space under the text and that is not nice. 
Best
 
PS: you are using extremely large pictures taking a lot of space at Google. 1600px was standard in Blogger and good enough for normal 1920x1080 screens. 


Answer:

No, it is just in accident in that special blog. 
The too large size is just not needed for general use on the web and will cost a lot. 


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Question: Why did faces randomly disappear? Happen twice in a row.

Retagged the face with name and watch it disappear days later



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Question: How do you merge several photo albums into one main album?

Emerge several photo albums in to one main album

Hi, Marinus Van Reemst
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To add the photos from one album to other, please follow these steps.
 
To add the photos from one album to another, please follow these steps.
 
Tap to open the source album.
  • Long press on the first picture to make a tick appear.
  • Next, the whole still in pressed condition, stroke down your finger to select all the pics.
  • Once done, tap the + sign at the top right corner.
  • That will show a list of all the existing albums. Select the target destination album & tap on that.
  • The pics will get added to the destination.
  • Repeat the same steps for all other albums.
Once done, you can delete the source albums.


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Question: Photo dates

My photos used to be separated by day, month, year. Now only by month, year. I'd like it to be how i…

Simply by spreading two fingers on screen a bit. 
But you should create thematic albums in cloud in addition - eg for sharing. 
Both will survive your phone if you don't start to delete because of space at Google. 
Or space on phone. 
Best


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Question: MacOS Apple Photos Desktop back up to Google Photos

What are the settings needed to have Google Backup and Sync photos as well as videos from Apple Phot…

What are the settings needed to have Google Backup and Sync photos as well as videos from Apple Photos V 2.0 to Google Photos and NOT Google Drive (MacOS Sierra 10.12.6)? I have Backup and sync installed and "Google Photos" and "Upload newly added photos and videos to Google Photos" selected but videos in Apple Photos are not not being backed to Google Photos and it seems neither are photos unless they are taken on my phone (specifically; photos stored in Apple Photos taken on my DSL are not currently being back up to Google Photos)? As my Apple Photos library is quite large, I do not want photos or videos backed up to Google Drive, I just want them automatically backed up to Google Photos (My Google Drive does not have available capacity to back up up my entire Apple Photos library which is currently around 1.3TB).  If I select the "Photos" folder in "Choose Folders" in Backup and Sync, it backs up all photos and videos to Google Drive which I don not want. This used to be a very straightforward process but not any more in terms of JUST backing up to Google Photos vs Google Drive. For example, how does Google Photos know where the Apple Photos library is in Backup and sync? Is I mentioned, I selected "Upload newly added photos and videos to Google Photos" but at no time was I asked to point Google Photos to the Apple Photos library I wish to back up? Attached is a screen shot of my current Backup and Sync Preferences. Any assistance is greatly appreciated!

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Question: Photos is crashing when I ask it to free up space after my photos are backed up. I'm out of space.

I've cleared the cache, deleted and reinstalled the app, and restarted the device. Same problem pers…

Hello Mark,
 
Possibly too much for the app, Google are aware, but we don’t have any updates.
 
The safest option is to move the photos to a Computer using a USB cable which has the advantage of being able to recover any lost stragglers.
 
Deleting from the device by using Gallery Go by Google may be a useful method. You can select a group of photos and use the Share option to Upload to Photos, this will confirm they are backed up, then select the same group and move to trash. Back to the Gallery Go main page and use the 3 dot menu to select trash and empty it.
 
If you are sure items are backed up at https://photos.google.com/ you can safely delete using any gallery app
 
Regards,
 
Peter


Answer:

I'm glad to see your response is inline with what I ended up doing. As far as I could tell everything in my camera file was safely backed up so I went ahead and deleted the entire contents of the folder. There were about 20,000 images so there was no way I was going to do that manually.

Answer:

Mark, 
Is the Free Space feature working now for the new files that are uploaded after you've deleted the existing images?

I'm suspecting that Photos is not able to handle one or more of the files so it's failing.


Answer:

Hello Mark,
 
Possibly too much for the app, Google are aware, but we don’t have any updates.
 
The safest option is to move the photos to a Computer using a USB cable which has the advantage of being able to recover any lost stragglers.
 
Deleting from the device by using Gallery Go by Google may be a useful method. You can select a group of photos and use the Share option to Upload to Photos, this will confirm they are backed up, then select the same group and move to trash. Back to the Gallery Go main page and use the 3 dot menu to select trash and empty it.
 
If you are sure items are backed up at https://photos.google.com/ you can safely delete using any gallery app
 
Regards,
 
Peter


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Question: On 21january 2019 some 300-400 pics were deleted by mistakenly ,how can i recover all of them?

I am not able to recover deleted photos and video

Hi Shreyaash,
 
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
 
In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: MY pictures from last year and this year went missing

I have already done everything that were suggested ed such as checking my archive trash etc. but its…

I have already done everything that were suggested ed such as checking my archive trash etc. but its missing and its only the pictures in a certain months including this year photos.. pls help me i really need that as a proof for my activity (school report)

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Question: How do you search for an image through Google?

I have a photo of a logo (I believe that's what it is) I found on some earbuds and I want to know ho…

Hi Jean,
 
>>> I have a photo of a logo (I believe that's what it is) I found on some earbuds and I want to know how to find what it is.
 
Easiest way is probably to try using Google Lens - Tap the  icon on the specific photo in the Google Photos App..  If that doesn't work, try Google Image Search..  More details on both of these in this link.
 
Good luck,  Dougsap (volunteer Google Photos user)


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Question: How do I recover deleted photos and videos

I lost photos and videos that i took today. they were on my device and i checked online to see if th…

I lost photos and videos that i took today. they were on my device and i checked online to see if they were backed up in photos. once i seen them there i deleted off my device and they somehiw deleted out of photos as well

Answer:

Hello,
 
If you deleted an item and want it back, check your trash to see if it’s there.
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
Steps to recover deleted photos from Trash are as follows:
  1. On your Android phone or tablet, open the Google Photos app .
  2. And check the Trash .
  3. Click Restore
For more information on the same, check this official help center article.
 
Thanks


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Question: Google Play Store my account settings not is logout system 😡😡my google photo is problem account

My Account is problem , google play store faltu app, system problem 😡



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Question: How can I move photos in an album to homeschool buyersco-op?

Print photo id's for our Homeschool.

Hi, Sarah Hargett
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To add the photos from one album to another, please follow these steps.
 
Tap to open the source album.
  • Long press on the first picture to make a tick appear.
  • Next, the whole still in pressed condition, stroke down your finger to select all the pics.
  • Once done, tap the + sign at the top right corner.
  • That will show a list of all the existing albums. Select the target destination album & tap on that.
  • The pics will get added to the destination.


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Question: How to keep all photos private

My photos are publicly posted without my knowledge



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Question: Setting up your photo library

Iam trying to restore all my photos which I have taken back up to my new phone,but it has been showi…

Iam trying to restore all my photos which I have taken back up to my new phone,but it has been showing setting up your photo library for many days...I didn't understand what to be done

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Question: Google photos crashes each time i zoom my picture ... Any help pls?

The app name is Google photos, and am trying to zoom my picture to see it clearly but the app crashe…

The app name is Google photos, and am trying to zoom my picture to see it clearly but the app crashes it time I zoom it. Below is the screenshot of what it shows

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Question: My pic are not delete .





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Question: My Google photos have linked to my bf's n 2nd account somehow can you tell me how to unlink them

I have read alot of articles tried figuring out how they all linked in the 1st place. They only show…

You can easily add a second, third etc account in the Google Photos app and toggle between them:
  • Tap on the profile photo or initial of the active account (right upper corner)
  • Tap on the account you want to view


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Question: Last 12 I have delete some photos on Google drive by mistake so I can recover them

Delete images recover



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