I cant understand the logic of backup and sync

Question: I cant understand the logic of backup and sync

I android's photo sync for Photos for years now and I would like to add my DSLR photos to my Google …

I android's photo sync for Photos for years now and I would like to add my DSLR photos to my Google Photos now. I tried web upload which allow me to upload one folder then after upload finished add all uploaded photo to an album which is good because I would like to keep my desktops folder structure.

But slow for hudreds of thousand photo. I installed backup and sync. I added a test folder. The photos uploaded to Photos and to my Drive as well. I can see the photos in folder with the original folder name in Drive but I cant add them to an album in Photos. 

1. If lately google finished Photos and Drive sync why this is apear in two place? 

2. Is there any way I can transfer the folder structure to the Photos albums?

3. I realized if I crop a photo in windows than will sync to Drive but not to Photos. Looks like now I have my photos separetly in two different place. Is that correct?

4. Why is this so complicated in 2019 for the world biggest IT company. Every time I would like to use one of goolgle's service feels like they outsourced to some newbie software company without any planning. :(

Answer:

1. If lately google finished Photos and Drive sync why this is apear in two place? 

This is the way Backup and Sync was designed and can be used in a similar way to OneDrive where you select your computer libraries. The option to upload to Google Photos is an added function which doesn't use double storage.

2. Is there any way I can transfer the folder structure to the Photos albums?

No, manual only at this time. No plans known but is technically possible

3. I realized if I crop a photo in windows than will sync to Drive but not to Photos. Looks like now I have my photos separetly in two different place. Is that correct?

Yes, consider it Backup only for photos and videos after curation is complete on the computer

4. Why is this so complicated in 2019 for the world biggest IT company. Every time I would like to use one of Google's service feels like they outsourced to some newbie software company without any planning. :(

Couldn't be simpler, no comment on Google's planning or lack of.

Answer:

Thank you

Something I cant understand "doesn't use double storage." and  "I have my photos separetly in two different place. Is that correct? Yes,..." sounds like opposite. 

I just tested and edited a Photos's photo which doesnt synced to drive. So they are two separete copy now.

I just would like to upload all my photos and dont use any storage. This works with high quality upload to Photos through web browser but what about Backup and sync which uploads the photos to my drive as well?

Answer:

If you check the details in Drive you should see that 0Bytes which indicates that no storage is used.

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Think of it as the photo being uploaded to Google Photos leaving behind a stub file with zero storage. The 'edited photo is simply a shortcut back to your original copy.

Answer:

If you check the details in Drive you should see that 0Bytes which indicates that no storage is used.

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Think of it as the photo being uploaded to Google Photos leaving behind a stub file with zero storage. The 'edited photo is simply a shortcut back to your original copy.

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Question: How to recover photos

Hello I went restore delete photos And video pleaseIt's been a month after deleting the photo in the…

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  

 

Answer:

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  

 

Answer:



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Question: How to transfer photos and contact to a new phone

Trying to transfer photos and contacts to a new phone

You don't need to transfer anything. 

If your new phone is logged-in to the same Gmail-account as your old one, your contacts sored at Google are automatically available - you only need to log-in to the Gmail-app and the Photos-app to be able to see your old mails and old photos. 

Then you can go on with mailing, but in the Photos-app you also need to adjust the backupsetting to you Gmail-account and to choose the same quality setting as in your old phone in order to get new pictures backupped into the same account. 

That's all

Answer:



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Question: I forgot all my account and password i have sing in all my importants documents,photos .so how can i get backsbacks help meave lost all my important things so please can you help me .iforgot everythin my A/C and pass word how can i get back from mygoogle account pease help me

Inportants

I forgot all my account and password i have sing in all my importants documents,photos .so how can i get backsbacks help meave lost all my important things so please can you help me .iforgot everythin my A/C and pass word how can i get back from mygoogle account pease help me

Answer:

Hello Nguri,

Welcome to the Google Photos Help Forum.

I'd suggest posting your question to the Gmail Help Forum for an account recovery.

Regards,

Amanda

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Question: Syncing apps on a Samsung S20

Trying to sync my app's on my Samsung s20

Which app's? 

To sync with what? 

If you former phone(s) was (were) set-up with Gmail-account A, your new S20 also should be setup with Gmail-account A - not with a new account B or C or D. 

That makes life more comfortable.

Answer:

The only usual Google-apps that need syncing are the Gmail-app and the Photos-app. 

So it is like I said: these apps need to get logged-in with the same Gmail-account as used on your foregoing phone(s). 

Hard to say more if you stay so unclear. 

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Question: How to recover parmanent delete photo

Parmanent delete photo recover

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  

 

Answer:



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Question: Photos want to edit???What is wrong with you???

Just trying to download photos so I can edit them last 2 hours have accomplished absolutely nothing …

Just trying to download photos so I can edit them last 2 hours have accomplished absolutely nothing except requesting them to be downloaded so I can edit....??????????What is so hard why such non assist??????

Answer:

Hello Lois,

Thanks for posting in the Google Photos Help Forum.

Your query has been answered in a different thread. 

Regards,

Amanda

Answer:



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Question: I have deleted some important photos from recycle bin

I have accidentally deleted some important photos from recycle bin

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  

 

Answer:



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Question: How to recover Deleted photos

Hello I want restored deleted photos

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  

 

Answer:



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Question: 현재 구글포토를 사용하는데





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Question: How to add music to my videos?

How to add music to my personal video

Hi, Tammy H

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

You can't add music to a video.

However, on your Android phone, you can compose a movie using the video & then add music to that.

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Question: How do i remove my account from my lost phone? I see someone's photo in my google photos.

I want to remove my account from old phone which's in someone's hand.



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Question: Videos on any platform will not play

I have checked the wifi, turned on mobile data, and restarted my phone

Hello Bilqis,

Thanks for posting in the Google Photos Help Forum.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

• Check your internet connection (mobile data).
• Close the Google Photos app and re-launch it.
• Sign out and sign back in to Google Photos with the same Google Account.
• Clear App data:
• Open your device's Settings app (not the Google Settings app).
• Touch Apps.
• Select Google Photos in the list.
• Touch Clear data.
• Update the Google Photos app on your Android phone:
• Visit the Google Play Store.
• Open Google Photos.
• Touch on Update.

Let me know how it goes.

Regards,

Amanda

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Question: Why no sound?

Find the reason why there is no sound 😭



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Question: Error could not load media

I'm trying to change my phone background on my Google Pixel 4 and I keep getting the error message "…

I'm trying to change my phone background on my Google Pixel 4 and I keep getting the error message "error could not load media" How can I bypass this so I can change my phone background??

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Question: How to recover delete photo

I want to recover delete photo Very very important photo

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  

 

Answer:



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Question: How do I retrieve photos shared to me

Someone shared photos with me but I do not know how to get them to see them



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Question: Lost a pic of theif alert sent from lookout

Looking for the if alert sent from lookout



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Question: Please solve my problem backup my photos

Please solve my problem backup my photos



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Question: Be a responsible tablet do some requested work I want to edit photos? Why can you not get there???

Repeated requests about 2 hours same request now. Describe your stupidity and non help???

Hi Lois,

Welcome to the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better? Are you unable to edit photos in Google Photos? If yes, please give the below steps a try to help resolve the issue:

• Check your internet connection (mobile data).
• Close the Google Photos app and re-launch it.
• Sign out and sign back in to Google Photos with the same Google Account.
• Clear App data:
• Open your device's Settings app (not the Google Settings app).
• Touch Apps.
• Select Google Photos in the list.
• Touch Clear data.
• Update the Google Photos app on your Android phone:
• Visit the Google Play Store.
• Open Google Photos.
• Touch on Update.

If no, please share a few screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

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Question: All of my google photos are backed up but face lable is not available for thos photos even if I have

All of my google photos are backed up but face lable is not available for thos photos even if I have…

All of my google photos are backed up but face lable is not available for thos photos even if I have face lable enabled and previously taken photos available. This issue is from last 3 to 4 months.

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Question: Amount debited for Google One payment but not activated

I've paid for my Google One Subscription and the amount debited. But received the message the subscr…



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Question: To recover deleted photos and videos by me

To recover deleted photos and videos by me

Hello,

 

If you deleted an item and want it back, check your trash to see if it’s there.

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

Steps to recover deleted photos from Trash are as follows:

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

For more information on the same, check this official help center article.

 

Thanks

Answer:



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Question: Can i restore once view video from what's app

Hi, Pili Villarreal

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

I suggest you post your query on WhatsApp support forum.

Answer:



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Question: The new Google Photo Uploader does not give you the option to upload on selected brand account!

There is no such an option to select the brand account that is under the main account. Unfortunately…

Hello John,

Thanks for posting in the Google Photos Help Forum.

We appreciate your feedback and suggestions. I recommend sending this to our product team directly. Here's how you can do so:

1. Open Google Photos and make sure you're signed in.
2. In the top left, click Menu.
3. Click Send feedback.
4. Click Submit.

Here's a help article you can refer to - Steps to send us feedback.

Let me know if you have any questions.

Regards,

Amanda

Answer:



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Question: Please tell me how to get my address added to the Yard Sale list? The flyer says 8-12, text 8-5 ????

Activities Committee. Email address Tamru gave me has not answered my email. Anyone know how to get …



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Question: How can I combine albums and delete duplicates

I have three albums with my boyfriend on them because each album has different pictures but some of …

I have three albums with my boyfriend on them because each album has different pictures but some of the same I would like to combine all the albums and then delete the duplicates

Answer:

Hi, Sandra DePugh

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

To combine albums, please follow these steps on your phone.

• Open the source album.
• Select all the pics in that. You can do so by a long press on the first picture & then stroking down the finger while still in pressed condition.
• Once done, tap the + sign at the top.
• Scroll the list below to locate the destination album & tap on that.

All the photos will get added to the destination album.

Once done, you can delete the source album.

 

Further, when we add a pic to an album, we are creating a tag only.

Thus, one hoto can be a member of multiple albums. There is no duplication.

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Question: How to recovery photos

How to recover photos

Hello,

 

If you deleted an item and want it back, check your trash to see if it’s there.

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

Steps to recover deleted photos from Trash are as follows:

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

For more information on the same, check this official help center article.

 

Thanks

Answer:



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Question: I accidentally deleted MONTHS of photos to try to clear up space in my account now gone from phone

I checked the trash and the photos aren't in there. Months of pictures of my new grandbaby and I nee…



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Question: Why can I not view certain photos?

Some of my photos from October 2020 and earlier are covered in grey boxes and I am unable to view th…



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Question: Took57 photos w/ no service today. After the hike looked & zero on phone or drive. Ample storage.Wtf

Took 57 photos while hiking and had no service. Exiting park tried looking at them and none were the…

Took 57 photos while hiking and had no service. Exiting park tried looking at them and none were there. Restarted phone, nothing. When got back to house opened photos and it said 57 items to back up. So connected to WiFi and said backing up items(while showing mini thumbnails of the photos)  Once completed still unable to locate any of them on any platform/drive/album/folder...please help

Answer:

Strange, because even when you have no wifi, the Google app always should show what is in your camera-folder like any gallery-app. 

And I hardly can imagine that Android is attaching such wrong dates to your actual pictures. 

But if so, they can be found at recently added in your desktopbrowser at https://photos.google.com/search/_tra_

And then you can select that bunch and choose Edit dates & times and shift all to the correct date. 

Thereafter they will be visible on top of the normal library. 

But still a mystery.

Answer:

Mine showed up in January 200 also BUT do not show up on my phone memory just on Google Photos. I am dumbfounded how pictures taken with the phone which should be saved on the phone are not on the phone?!?! Cellular service should be 10000% irrelevant. The album Google created had 40/57 photos...

Answer:

Google does not create albums, unless done by you. 

But fresh pictures taken should be in the section Device folders shown on the Album page and normally they should be shown in the Camera-folder -assuming it were normal pictures - no tric-pictures. 

You also can view these folders under the 3 small lines. 

And these pictures should the actual date of shooting - and that will not be in the year 2000. 

So your story is a mystery.

No Google here - just other users - so you have to wait on a more brilliant expert.

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Question: Plzzz recover my permanently delete photos

Plzzz recover my permanently delete photos



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Question: How do I upload to a clowd

I'm trying to get a picture I have in my photos Google photos into a cloud so I can take it to remed…

Most likely that app only can work with pictures which are still present on your phone and most pictures that you see in the Google Photos app are still present on your phone merely. 

But if you have some older pictures from a former phone which are in Google-cloud only, but also shown in the Photos-app, you need to open a single image and then tap the 3 dots right-up and then choose Download under the photo. Repeat that action for some other old pictures. 

This method is not suitable if you need hundreds of old photos back on phone, but then you must be more clear about your needs and if these photos are present on photos.google.com in the Chrome-app. 

Best

Answer:



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Question: how to recover deleted photos

My photos is very important, 3,4 years memory, please back my photos plz its it's very important for…

Hello,

 

If you deleted an item and want it back, check your trash to see if it’s there.

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

Steps to recover deleted photos from Trash are as follows:

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

For more information on the same, check this official help center article.

 

Thanks

Answer:



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Question: My contacts not shoing to my phone pls resend

Contact I need



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Question: Not getting creations, colour pop, stylised photo etc.

Tried app settings. Everything on yet not getting any creations off late, though I keep taking and a…



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Question: Why are changes to my photos on my Mac now reflected in Google Photos?

I make changes to my photos on my Mac periodically. Why are those changes not reflected on Google Ph…



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Question: How can i create a separate folder for only screenshots ???

Camera roll photos and screenshots are showing in the same folder. I don't want to backup screenshot…

Camera roll photos and screenshots are showing in the same folder. I don't want to backup screenshots at this tym. So when I stop back up the folder the camera photos too not backuping so I want to create a separate folder for screenshots

Answer:

Hi Sanjeev,

 

The folder where your phone stores screenshots is set by the device's manufacturer and Google Photos has unfortunately no control over where it's placed.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



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Question: WhatsApp folder is not being backed up.

Suddenly my WhatsApp images/videos are not being backed up, I went to Google Photos settings I can't…

Suddenly my WhatsApp images/videos are not being backed up, I went to Google Photos settings I can't find the WhatsApp folder in order to turn on/off the sync for it.

Answer:

Hi, Geovany Kelly

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

However, regretfully, your query is not related to some feature in the Google Photos app.

 

Did you make some changes through the Settings -> Chats -> Media visibility in WhatsApp recently?

Nevertheless, WhatsApp hides the media folder from visibility to other apps, usually.
But, you will find directions on how to unhide that on WhatsApp FAQ pages.

 

Answer:



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Question: How to recover deleted photo

Hello I want restore deleted photo This file is important

Hello,

 

If you deleted an item and want it back, check your trash to see if it’s there.

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

Steps to recover deleted photos from Trash are as follows:

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

For more information on the same, check this official help center article.

 

Thanks

Answer:

Hello,

 

If you deleted an item and want it back, check your trash to see if it’s there.

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

Steps to recover deleted photos from Trash are as follows:

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

For more information on the same, check this official help center article.

 

Thanks

Answer:



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