I am trying to figure out where the cast media request for my location and activity went
Hi Lawtom,
if you have location history turned on in your Google account, based on that data Google Photos may try to estimate the locations of the photos you take. You can remove the estimated locations of specific photos or turn off the feature altogether as explained in these instructions https://support.google.com/photos/answer/6153599
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: There is no Live Album option.
There is no Live Album button in the app and web browser is the same although face grouping is enabl…
There is no Live Album button in the app and web browser is the same although face grouping is enabled. I saw that the feature may not working in EU countries but I live in Turkey and bought my phone in Turkey. Here is the screenshot;

Answer:
Hi Yiğit,
Live albums are indeed not available in the European area, so the feature is unfortunately missing there.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi Yiğit,
Live albums are indeed not available in the European area, so the feature is unfortunately missing there.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Sir I deleted media today by mistake ao want to recover it plz help e with that
Sir I shared that photos and vedios with my other gmail account but as I deleted it from here so the…
Sir I shared that photos and vedios with my other gmail account but as I deleted it from here so they also disappear from there now help me to recover my pictures
Answer:
Hi Hammad,
If the deleted photos and videos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
Otherwise it’s not possible to recover photos or videos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi there Hammad Masood
You may be able to recover your deleted photos and videos from trash folder , however
items are permanently deleted after 60 days from Trash.
There is no way to recover your permanently deleted data.
You may also use any data recovery software. (Keep in mind not to use the one which requires rooting.)
Answer:
====================End Question=====================
Question: How can I view my documents
How can I move my documents I can't view them
====================End Question=====================
Question: How do I view my documents
View documents
====================End Question=====================
Question: How do I create a folder that I can lock and hide
I've tried to create a folder
Hi
There is no such function in Photos. What you want can be done for Google Drive. For Photos there is an archive. You can select it in the settings menu three dots for each files, and send them to where they will not be visible in the home stream of all photos
Answer:
====================End Question=====================
Question: Shivmuratpaldeepu72@.gmail.com
Engement ki photo
====================End Question=====================
Question: I have been deleted photos from Bin and now backup photos its very utjent some important photos dele
Please team tell me how can backup photos from its some photos are very important
Hi Rafeek,
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi Rafeek,
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: I've bought the subscr from Android, but actually need the synchronisation with the Apple device
How to change the platform? I cannot buy the subscription from the Apple device now
Hi Tanja,
If you bought a Google One https://one.google.com subscription you can synchronize your photos in Google Photos also with an iPhone or iPad. In the Google Photos app on your iOS device just turn on synchronization under [your profile image] > Photos settings > Backup and sync > Backup and sync.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
you can sync your photos by enabling synchronization in the Google Photos app on your iOS/android device by going to your
"profile image> Photos settings > Backup and sync > Backup and sync.
Answer:
====================End Question=====================
Question: 2019 answer for "How to view captions for pictures when seen in a slideshow?"
I have captioned pictures I wanted to in GP - can see them in the i view but cannot see them when vi…
I have captioned pictures I wanted to in GP - can see them in the i view but cannot see them when viewing pictures in slideshow. I want to be able to send link to friends/family and have them see captions as they view pix.
Answer:
====================End Question=====================
Question: 2019 answer for "How to view captions for pictures when seen in a slideshow?"
I have captioned pictures I wanted to in GP - can see them in the i view but cannot see them when vi…
I have captioned pictures I wanted to in GP - can see them in the i view but cannot see them when viewing pictures in slideshow. I want to be able to send link to friends/family and have them see captions as they view pix.
I could only find answers from 2017 - any updates on how to make this work? Otherwise, what is the point to captioning pix if the captions cannot be seen? :-/
Answer:
Viewing "captions" is still not possible - even in 2019, so you should your voice via the feedback option in the main menu of https://photos.google.com

Answer:
====================End Question=====================
Question: How to get deleted photos and videos befor syncing
Not getting deleted photos and video's
If the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: My Google acc num.my g.mail an recvry acc.were hacked an changed I can't get into my Google photos
Every thing the recovery section has ask
Answer:
====================End Question=====================
Question: How to recover permanently deleted photos?
I want to recover my photos deleted before two years
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
hi Sai Krishna Kambham,
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Transfer all Google Photos (1 TB) from my school account to this account
I have shared all the photos from my school account to another account and selected to save all phot…
I have shared all the photos from my school account to another account

Answer:
Answer:
Answer:
====================End Question=====================
Question: I am unable to share photos from my iPad to my Android phone through sharing option
I am trying to switch on sharing option from the app on my iPad to my android phone through google p…
I am trying to switch on sharing option from the app on my iPad to my android phone through google photos app.
Answer:
Viewing "captions" is still not possible - even in 2019, so you should your voice via the feedback option in the main menu of https://photos.google.com
But in normal viewing, the captions perfectly are visible like shown below - also for the shared viewers:

On the web when a start picture is opened and one moves to the next one with the arrow or the mouse.
And on mobile in the Google Photos app when a picture is moved-up a bit with your fingertip.
However: captions typed on GP are not saved in the metadata of individual files, thus get lost when viewer download to computer - but almost nobody is doing that nowadays - too much work :-)
Answer:
====================End Question=====================
Question: How to get deleted photos and videos befor syncing
Not getting deleted photos and video's
Hi Katta,
If the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: My Google acc num.my g.mail an recvry acc.were hacked an changed I can't get into my Google photos
Every thing the recovery section has ask
Please post this in the Gmail forum as they support account related issues
https://productforums.google.com/forum/#!forum/gmail
Answer:
====================End Question=====================
Question: How to recover permanently deleted photos?
I want to recover my photos deleted before two years
Hi Sai,
If you deleted the photos two years ago it's unfortunately way too late and nothing can be recovered after so long.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
hi Sai Krishna Kambham,
unfortunately there is no way you can recover your permanently deleted photos after that long period.
Answer:
Hi Sai,
If you deleted the photos two years ago it's unfortunately way too late and nothing can be recovered after so long.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Transfer all Google Photos (1 TB) from my school account to this account
I have shared all the photos from my school account to another account and selected to save all phot…
I have shared all the photos from my school account to another account
and selected to save all photos shared from the school account as the screenshot shown.
First question: Does it include video?
Second question: Does it mean all the photos and video already transfer to the new account? If I delete all the photos and videos on my school account, those data will still be kept on my new account?
Answer:
Hi ECCL,
>>> First question: Does it include video?
It should, but confirm this by comparing the following (and any others) on both accounts:
>>>Second question: Does it mean all the photos and video already transfer to the new account?
No, if you really have a terabyte of photos, I would expect it to take many days (I have not shared a large partner account in more than 2 years so maybe this has changed).
>>>If I delete all the photos and videos on my school account, those data will still be kept on my new account?
If the photos are "Added to Library" in the personal account and visible at https://photos.google.com/u/0/ and all videos are visible are correct resolution, you should be okay. However, wait for awhile when you think it is complete for an extra margin of safety.
Really, you should never keep important images and videos in a single format / tool. My important images are in Google Photos, on my computer, and on multiple USB drives.
Good luck, Dougsap (volunteer Google Photos user)
Answer:
Hi ECCL,
>>> First question: Does it include video?
It should, but confirm this by comparing the following (and any others) on both accounts:
>>>Second question: Does it mean all the photos and video already transfer to the new account?
No, if you really have a terabyte of photos, I would expect it to take many days (I have not shared a large partner account in more than 2 years so maybe this has changed).
>>>If I delete all the photos and videos on my school account, those data will still be kept on my new account?
If the photos are "Added to Library" in the personal account and visible at https://photos.google.com/u/0/ and all videos are visible are correct resolution, you should be okay. However, wait for awhile when you think it is complete for an extra margin of safety.
Really, you should never keep important images and videos in a single format / tool. My important images are in Google Photos, on my computer, and on multiple USB drives.
Good luck, Dougsap (volunteer Google Photos user)
Answer:
====================End Question=====================
Question: I am unable to share photos from my iPad to my Android phone through sharing option
I am trying to switch on sharing option from the app on my iPad to my android phone through google p…
I am trying to switch on sharing option from the app on my iPad to my android phone through google photos app.
It shows invitation sent,but not received the invite on my phone .
Answer:
Answer:
Google seems experimenting now with a change in design - so have some patience.
Answer:
====================End Question=====================
Question: Why did google photos merge folders without my consent on pixel 5?
In my Pixel 5, I had a folder with several photos and they were merged into my camera folder.
Answer:
====================End Question=====================
Question: हमारा प्रश्न यह है जो फोल्डर हम डिलीट कर देते हैं वह दोबारा बन जाते हैं
जो फोटोस के फोल्डर डिलीट करते हैं वह दो बार बन जाते हैं
====================End Question=====================
Question: What is wrong with Google photos space calculation?
I used Google photos. And I backed up like 7000 pictures (and videos). But when I'm checking the rem…
I used Google photos. And I backed up like 7000 pictures (and videos). But when I'm checking the remaining storage it shows that I have used only 1 GB out of 15 GB space. But how is this possible? I mean 7000 pictures can't fit in 1 GB right? I can't understand what is the main issue here. It is not clear if my pictures and videos are getting backed up or not. Please fix this.
Answer:
@Ron
Answer:
I get it. But what to do next? Should I reupload all the photos in original quality ? And what will happen after 1st June? My photos are going to be deleted??
Answer:
Answer:
====================End Question=====================
Question: Import multiple files from Drive to Photos
How to import almost 30,000 photos from multiple folders from Google Drive to Google Photos ? From t…
Answer:
Hi, ANIL PORWAL
Welcome to Google Photos Community Support Forum & thanks for your query.
However, did you try tapping the sharing icon? That looks like a small square at the top left corner.
You may find the notification there.
Answer:
Google seems experimenting now with a change in design - so have some patience.
PS: maybe you can see a new tab at the bottom named Share.
Answer:
====================End Question=====================
Question: Why did google photos merge folders without my consent on pixel 5?
In my Pixel 5, I had a folder with several photos and they were merged into my camera folder.
Hello Alberto,
All photos in the DCIM folder are seen as Camera photos by Google Photos. You can see them as separate folders with the Gallery Go app by Google.
Any folders you want to be excluded from the Camera folder should be created under the Pictures directory on the same level as the DCIM directory.
Regards,
Peter
Answer:
====================End Question=====================
Question: हमारा प्रश्न यह है जो फोल्डर हम डिलीट कर देते हैं वह दोबारा बन जाते हैं
जो फोटोस के फोल्डर डिलीट करते हैं वह दो बार बन जाते हैं
====================End Question=====================
Question: What is wrong with Google photos space calculation?
I used Google photos. And I backed up like 7000 pictures (and videos). But when I'm checking the rem…
I used Google photos. And I backed up like 7000 pictures (and videos). But when I'm checking the remaining storage it shows that I have used only 1 GB out of 15 GB space. But how is this possible? I mean 7000 pictures can't fit in 1 GB right? I can't understand what is the main issue here. It is not clear if my pictures and videos are getting backed up or not. Please fix this.
Answer:
@Ron
Quite possible if you have accepted the Google compression to high quality in your backupsettings, because up to June 1such uploads are not counted. So you may have used 1 GB for Gmails.
See one.google.com/storage and check what you have at Google on photos.google.com really.
Good luck
Answer:
I get it. But what to do next? Should I reupload all the photos in original quality ? And what will happen after 1st June? My photos are going to be deleted??
Answer:
@Ron
You should do nothing - high quality = high quality and nothing will get deleted by Google.
But after June 1 new uploads in high quality also will get counted, but slowly.
So you may need to start paying for more space somewhere in 2022/2023.
PS: deleting in Google-app also will delete your originals on phone - so better to copy these to pc via usb if you want to keep an additional backup in original quality.
Answer:
====================End Question=====================
Question: Import multiple files from Drive to Photos
How to import almost 30,000 photos from multiple folders from Google Drive to Google Photos ? From t…
How to import almost 30,000 photos from multiple folders from Google Drive to Google Photos ?
From the browser, this is impossible in a reasonable amount of time.
I have 2TB of space and it is not a problem for me that photos in Drive and Photos will count twice.
Answer:
That simply is impossible, also because of selecting bulks on Drive is hopeless and you can't select multiple folders either - not even one - so a stupid system.
Answer:
Support didn't help at all.
Answer:
Answer:
====================End Question=====================
Question: Why useless photos not deleted from my Phone?
Why useless photos not deleted from my phone?
====================End Question=====================
Question: I need 2021 February month all photos...how can i get that photos
I need deleted photos of month February 2021
Answer:
====================End Question=====================
Question: Photos won't stay in the Archive. Can someone help, please?
I have 5 photos that just won't stay in the Archive. I have been fighting with it for a few days. I …
I have 5 photos that just won't stay in the Archive. I have been fighting with it for a few days. I keep putting them back in and then when I come back they are back out and I don't know what to do anymore. I can put other photos in with no problem at all. I've even gone in and checked to see if they were there, and they were, but when I went back out they were back out again. I also checked to see when they were out and couldn't find them anywhere. Can anyone help me?
Answer:
====================End Question=====================
Question: due i need the google photos app?
I am trying to put my videos black ground
====================End Question=====================
Question: Turn off brightness fix
Google automatically "fixes" the brightness on my pictures but ends up making them look worse. How d…
Answer:
When scrolling through photos. At first it is shown normal nur after about 0.5 sec the brightness changes to a very dark view. Happens only in App not in web view.
Answer:
Same issue, also on Zenfone 6. Going into settings and uninstalling updates solved the issue for me. Clearly this isn't ideal in the long term, but it works until there is an update that fixes it.
Answer:
Hi Paul,
Answer:
====================End Question=====================
Question: Hi! Since I uploaded photo's to my new account, google photo's doesnt show me memories anymore.
I am sure that everything is on from notifications. Google used to show me reminders but since I upl…
I am sure that everything is on from notifications. Google used to show me reminders but since I uploaded all my photos to a new account, it doesn't show reminders anymore. I checked the photos and there are dates on them. such a shame, anyone have an idea how this comes about?
Answer:
====================End Question=====================
Question: Deleted Photos from 2017
To restore my deleted photos of 2017
Answer:
====================End Question=====================
Question: Error, could not load media, that is notification which I get when I want to use picture as wallpape
Error, could not load media is notification which I get when I want to use picture from google photo…
Error, could not load media is notification which I get when I want to use picture from google photos as a wallpaper. I uninstalled and reinstalled app, I did factory reset to my phone and it is still the same. What is happening. I use Google photos last 7 years. I have never had this problem. Please help.
Answer:
====================End Question=====================
Question: Why can't I change store location?
For some unknown reason I can't access the store I've been using. I tried going into location and no…
For some unknown reason I can't access the store I've been using. I tried going into location and no use. I've tried to type in the store location and it keeps taking me back to stores that don't do Google prints.
Answer:
====================End Question=====================
Question: "Can't play the video" means???
Answer:
====================End Question=====================
Question: Large video files on SD in supposedly 'unsynced folders' cause Photos to stall
Hi, I have a recurring issue with Google Photos on my Galaxy S9+. I use a 256GB SD Card. When runnin…
Hi, I have a recurring issue with Google Photos on my Galaxy S9+. I use a 256GB SD Card.
Answer:
That simply is impossible, also because of selecting bulks on Drive is hopeless and you can't select multiple folders either - not even one - so a stupid system.
I would suggest to check what you can do with a cloudtransferservice called Multcloud.
I have no personal experience with it, but if you are lucky it also creates albums on Photos with the same names as your folders.
Don't know if the service is for free with your amount of GB's.
Let us know :-)
Answer:
Support didn't help at all.
I found the perfect solution based on Google Cloud https://gphotosuploader.github.io/gphotos-uploader-cli/#/
Answer:
Volonteers only here, so it always is nice to learn from other users.
You can't expect that from official Google One support :-)
Good luck
Answer:
====================End Question=====================
Question: Why useless photos not deleted from my Phone?
Why useless photos not deleted from my phone?
====================End Question=====================
Question: I need 2021 February month all photos...how can i get that photos
I need deleted photos of month February 2021
Hi, Savitha Bv
Welcome to Google Photos Community Support Forum & thanks for your query.
However, can you provide some more information?
Did you delete the photos through some gallery app or Google Photos?
Additionally, did you look into the bin of Google Photos?
Answer:
====================End Question=====================
Question: Photos won't stay in the Archive. Can someone help, please?
I have 5 photos that just won't stay in the Archive. I have been fighting with it for a few days. I …
I have 5 photos that just won't stay in the Archive. I have been fighting with it for a few days. I keep putting them back in and then when I come back they are back out and I don't know what to do anymore. I can put other photos in with no problem at all. I've even gone in and checked to see if they were there, and they were, but when I went back out they were back out again. I also checked to see when they were out and couldn't find them anywhere. Can anyone help me?
Answer:
====================End Question=====================
Question: due i need the google photos app?
I am trying to put my videos black ground
====================End Question=====================
Question: Turn off brightness fix
Google automatically "fixes" the brightness on my pictures but ends up making them look worse. How d…
Hi Joseph Vera,
Thank you for posting to the Google Photos Forum today,
When you say brightness do you mean the pop up that asks if you want to brighten up your photos? If so that doesn't apply that filter until you choose it.
If you mean when you view your photos in Google Photos, the app makes your photos darker, then that's a different issue.
Answer:
When scrolling through photos. At first it is shown normal nur after about 0.5 sec the brightness changes to a very dark view. Happens only in App not in web view.
Edit: forgot to mention. Xiaomi Mi 9
Answer:
Same issue, also on Zenfone 6. Going into settings and uninstalling updates solved the issue for me. Clearly this isn't ideal in the long term, but it works until there is an update that fixes it.
Answer:
Hi Paul,
You can undo edit's by following these instructions:
Undo edits
- On your computer, go to photos.google.com.
- Open the photo with edits you want to remove.
- Click Edit
.
- Click Undo edits
Done.
Answer:
====================End Question=====================
Question: Hi! Since I uploaded photo's to my new account, google photo's doesnt show me memories anymore.
I am sure that everything is on from notifications. Google used to show me reminders but since I upl…
I am sure that everything is on from notifications. Google used to show me reminders but since I uploaded all my photos to a new account, it doesn't show reminders anymore. I checked the photos and there are dates on them. such a shame, anyone have an idea how this comes about?
Answer:
====================End Question=====================
Question: Deleted Photos from 2017
To restore my deleted photos of 2017
Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(
Answer:
====================End Question=====================
Question: Error, could not load media, that is notification which I get when I want to use picture as wallpape
Error, could not load media is notification which I get when I want to use picture from google photo…
Error, could not load media is notification which I get when I want to use picture from google photos as a wallpaper. I uninstalled and reinstalled app, I did factory reset to my phone and it is still the same. What is happening. I use Google photos last 7 years. I have never had this problem. Please help.
Answer:
====================End Question=====================
Question: Why can't I change store location?
For some unknown reason I can't access the store I've been using. I tried going into location and no…
For some unknown reason I can't access the store I've been using. I tried going into location and no use. I've tried to type in the store location and it keeps taking me back to stores that don't do Google prints.
Answer:
====================End Question=====================
Question: "Can't play the video" means???
Hi, Shweta Gupta 4557
Welcome to Google Photos Community Support Forum & thanks for your query.
However, did you capture the video through the camera on your phone?
Or, did you create the video using the utilities in Google Photos?
Or, did you download that through some website or social media app?
That will help in knowing something regarding why the video won't play in the app.
Answer:
====================End Question=====================
Question: Large video files on SD in supposedly 'unsynced folders' cause Photos to stall
Hi, I have a recurring issue with Google Photos on my Galaxy S9+. I use a 256GB SD Card. When runnin…
Hi, I have a recurring issue with Google Photos on my Galaxy S9+. I use a 256GB SD Card.
When running photos for the first time, it would always get stuck on 'Getting Photos' seemingly forever. If I eject the SD card from my s9+, downloading photos works fine. Then I put the SD card back in, take some pics, and now it gets stuck on 'Backing Up'. I then formatted my SD card and left it empty. The same photos now started to back up fine. I started copying all my files back the SD card, and then the problem reoccurred with Photos getting stuck on 'Backing Up'. So I emptied the SD card again, and the issue was resolved again. This time, I copied one 6GB mp4 file to the SD card, and the problem occurred again! So now, we've tracked it down to the presence of a large video file on the SD card. What irks me, is that this video file lives in a folder on the SD card which Google Photos is told to ignore (i.e. 'not sync') and yet this issue occurs. It seems that this file is being scanned despite the settings in the app. This process could perhaps complete (eventually) as I note that during this process, the battery on my phone begins to drop more rapidly than usual. But that is also perhaps subjective.
What is ironclad though, is that there is some kind of issue relating to having large files on the SD card in folders that should be being ignored by the backup/sync process as per the settings in the Google Photos application but instead they are impacting the situation and breaking the backup/sync process.
I would be grateful for a fix!
Thanks very much.
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Update: The recent Google Photos Update (3.19.0) did not resolve this issue.
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Question: When I save live pictures back in camera album they show invalid and causes error. How to
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Question: If Google photos has a inbuilt app lock then it will be a better experience for google photos user.
If Google photos has a inbuilt app lock then it will be a better experience for google photos user.
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Question: Others photo is mixed in this folder how to split that
Am trying to segregate photos
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Question: I want to recover my permanent deleted file
I want recover my permanent deleted file from Google photo
Answer:
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Question: Will my photos in archive get deleted on june 1 2021?
I stored all my photos in archive from past few years . Will they get deleted on june 1 2021?
If you mean the archive on Google Photos nothing will be deleted, but after June 1 new uploads archived also will start counting for your storage space at Google - see one.google.com/storage
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Question: Sir/madam respected Unfortunately my photos deleted I want to my photos
My photos I want
Hi Abdul,
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
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Hi Abdul,
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
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Question: Will I not be able to retrieve images captured before 1 jun 2021 update?
Need information of 1 jun 2021 update of google photos
Answer:
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Question: How to Capture a photo from the video, so I can then use that photo for contact ID.
I Kno how to save a photo as contact ID. Don't understand how to capture a single photo from within …
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Question: I have deleted few photos 3 years before. I need those photos to prove myself.
Checked whether the photos are present in my mobile and google photos. Now I requesting google photo…
Answer:
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Question: I dontt want my screen shots and downloaded photos in google photos
I don't want all my screen shots and down loaded photosto directly go in to. Google photos
Hi Shaik,
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Answer:
Update: The recent Google Photos Update (3.19.0) did not resolve this issue.
I've noticed that when dropping smaller files on the SD card, one by one, that the Photos app does 'scan' these files even though they are in folders that Photos should be ignoring.
In this scenario, dropping a 1GB file saw the Photos app 'lock up' for some time. Here's what I did. I took a photo, then opened the Photos app and then watched the upload the photo immediately and saw that status 'Backup Complete', all in about 15 seconds. Then, I dropped a 1GB video file on the SD card. I then took another photo, and then quickly opened the Photos app. This time, the app sat there spinning the wheels saying '1 Photo left to backup' and remained on that status for a long time. During this time, my phone's CPU usage went up considerably, my battery started draining more quickly, and my phone become pretty unresponsive. Eventually, after 10 minutes or so, Photos finished 'scanning' the 1GB file it should have been ignoring, and then finally backed up the last photo I took. Dropping several GB of video files on the SD card would cause this process to literally take HOURS, and will absolutely bring the device to a crawl while doing so. It's not like it uses all the CPU, but it uses enough to introduce a 1 second delay in pretty much everything I want to do with the phone.
Dear Google, please fix this.
Thank you!
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Question: When I save live pictures back in camera album they show invalid and causes error. How to
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Question: If Google photos has a inbuilt app lock then it will be a better experience for google photos user.
If Google photos has a inbuilt app lock then it will be a better experience for google photos user.
Hi, Subham Karmakar 7570
Welcome to Google Photos Community Support Forum & thanks for your query.
At present, Google Photos doesn't have any facility to lock the app.
Nevertheless, as announced today, users will be getting some extra feature to hide sensitive photos and videos.
I suggest, you go through this article.
Nevertheless, you can suggest some more features through the help & feedback route.
Once a sufficient number of users request the same feature, that may become available later on.
Once a sufficient number of users request the same feature, that may become available later on.
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Question: Others photo is mixed in this folder how to split that
Am trying to segregate photos
Hi, shikha singh 8002
Welcome to Google Photos Community Support Forum & thanks for your query.
However, regretfully, there is no built in utility to transfer photos from one folder to another in bulk.
Nevertheless, you can follow these steps to speed up your action.
Select multiple pictures from the source album which you want to delink.
Next, tap the + sign at the top and select the destination album.
Once done, you can tap the option "Remove from the album" to remove those through the source album.
Answer:
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Question: I want to recover my permanent deleted file
I want recover my permanent deleted file from Google photo
Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(
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Question: Will my photos in archive get deleted on june 1 2021?
I stored all my photos in archive from past few years . Will they get deleted on june 1 2021?
If you mean the archive on Google Photos nothing will be deleted, but after June 1 new uploads archived also will start counting for your storage space at Google - see one.google.com/storage
PS: it is quite abnormal to have all archived - normally that is done for "technical pictures" which disturb the normal stream fo family-pictures.
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Question: Sir/madam respected Unfortunately my photos deleted I want to my photos
My photos I want
Hi Abdul,
if the deleted photos are still in the Google Photos Trash you may be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
Otherwise it's unfortunately not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi Abdul,
if the deleted photos are still in the Google Photos Trash you may be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
Otherwise it's unfortunately not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
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Question: Will I not be able to retrieve images captured before 1 jun 2021 update?
Need information of 1 jun 2021 update of google photos
Hi, Dolly Atariya
Welcome to Google Photos Community Support Forum & thanks for your query.
I suggest you go through this help page once again
https://support.google.com/photos/answer/10100180?hl=en
https://support.google.com/photos/answer/10100180?hl=en
Then, you will find your apprehension is un.
Nevertheless, once your 15 GB free storage becomes full, you may lose access to your collection unless you remove something.
Answer:
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Question: How to Capture a photo from the video, so I can then use that photo for contact ID.
I Kno how to save a photo as contact ID. Don't understand how to capture a single photo from within …
====================End Question=====================
Question: I have deleted few photos 3 years before. I need those photos to prove myself.
Checked whether the photos are present in my mobile and google photos. Now I requesting google photo…
Hi, Mahesh 1430
Welcome to Google Photos Community Support Forum & thanks for your query.
First, this is a peer support forum where the queries are answered by volunteers who are users like you.
There aren't any Google employees or representatives reading the posts.
Since we use the free service, there wouldn't be any official support from Google & hence the existence of such peer support forums.
There aren't any Google employees or representatives reading the posts.
Since we use the free service, there wouldn't be any official support from Google & hence the existence of such peer support forums.
Next, there is no way to get the pics that you deleted three years ago. Once a user deletes something & lets that timeout through the bin, there are no more backups.
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Question: I dontt want my screen shots and downloaded photos in google photos
I don't want all my screen shots and down loaded photosto directly go in to. Google photos
Hi Shaik,
1. Open Google Photos
2. Select Library
3. Select and open each folder for downloads and screenshot
4. Toggle off Back up & sync for each folder (dot will turn grey and move to left when "off".)
Previously backed up images will still show, but future images should not.
Enjoy
Joe
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