Google photo QA: Hello, is it true that if I speak to a Google representative, they can recover perm. deleted photos?

Question: Hello, is it true that if I speak to a Google representative, they can recover perm. deleted photos?

I have tried to recover them through the trash and also downloading disk digger.

Hi,

If you have a question about recovering deleted photos/videos on Google Photos :

Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)

If the photos/videos are permanently deleted, I think you cannot restore them.

Please see this article: https://support.google.com/photos/answer/6128858

Regards,

Answer:

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Question: I am changing my phone so can I get these photos in that phone with logging this email account?

I am changing my phone so can I get these photos in that phone with logging this email account?

Hi Srijita,

Do you still have the old phone? Do you see the photos of the old phone here? https://photos.google.com

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Mere pics dowload ho rhe h par white black lines arhi hai

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Question: "Ignore File Extensions:" not working in Backup&Synch?

I thought I'd posted this earlier, but now, I can't find it. Apologies if this is a duplicate post. …

I thought I'd posted this earlier, but now, I can't find it. Apologies if this is a duplicate post.

I've got Backup and Synch set to ignore Photoshop ".psd" files.

my ignore settings

But under the menu icon for B&S, there's a persistent complaint that some files cannot be converted to "high quality" - that's ok, I don't want my photoshop or .SRW files synched or converted.

Menu bar message

And the list of files under "View Items

Lists all the .psd's that it's supposed to be ignoring.

Finally, it looks like I'm NOT using 7.5 GB for those files, as my Drive shows only 3.2 GB used

Maybe in fact, there is no problem here, but I would like to clear that message.

Thanks all, and hi Pete! I bet it will be you responding!

Best,

Lance

Answer:

I'm fairly sure you can clear those by de-selecting the chosen folder, search for the psd files in Drive and delete, then choose the folder again.

Answer:

Hi Peter,

Yeah, that error message is just sort of stuck there from before I made the .psd exclusion setting. As indicated by the low storage usage on my account, those 7.5GB of .psds are not actually being uploaded. But good idea to search for them, screenshot below shows the results (none pretty much). There's also no mirror of my Google Photos library in Drive, and that's correct. I know I made that setting somewhere.

I think now that this is just another software re-start situation. I'll quit B&S, relaunch, and report back.

Best

Lance

(I guess there are .psds inside that .zip file. Impressive searching!)

Answer:

Quitting and restarting B&S did not clear the message. Rats.

As an aside - each time I use my camera, I transfer the images to one of these two image folders on my hard drive. Once in a while, I'll do some photoshop work on an image, and I'll save the .psd to the same location. B&S is correct in seeing that there are .psds in the folder, but it's not responding to my "ignore" setting, and it's erroneously reporting that the files have been uploaded to Drive.

I guess I'll have to ignore the message. I know Google irons these things out over time. Ain't no thang!

Thanks Peter!

Lance

Answer:

I don't understand that, not sure if quitting and restarting is the same as disconnecting the folder, then reconnecting it. There is also the possibility that the old psd files are in the trash, I tried the scenario and had to empty the trash before the message disappeared..

Answer:

Peter - working through the disconnect / reconnect process. Allowing a little time for B&S to catch up between actions. Seems promising - will report back. - Lance

Answer:

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Question: "Ignore File Extensions:" not working in Backup&Synch?

I thought I'd posted this earlier, but now, I can't find it. Apologies if this is a duplicate post. …

I thought I'd posted this earlier, but now, I can't find it. Apologies if this is a duplicate post.

I've got Backup and Synch set to ignore Photoshop ".psd" files.

my ignore settings

But under the menu icon for B&S, there's a persistent complaint that some files cannot be converted to "high quality" - that's ok, I don't want my photoshop or .SRW files synched or converted.

Menu bar message

And the list of files under "View Items

Lists all the .psd's that it's supposed to be ignoring.

Finally, it looks like I'm NOT using 7.5 GB for those files, as my Drive shows only 3.2 GB used

Maybe in fact, there is no problem here, but I would like to clear that message.

Thanks all, and hi Pete! I bet it will be you responding!

Best,

Lance

Answer:

Hello Lance,

Thanks for posting in the Google Photos Help Forum.

Your query has been answered in a different thread.

Regards,

Amanda

Answer:

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Question: How do I Delete All of my Google Photo's?

The Shift, Select All, and similar options.

There is no "Select all". You can only delete by selecting batches of max. 500.

See this link.

Answer:

This is the worst thing about Photos.. Even when taking the crappy desktop "Backup & Sync" app, the slow ass uploads, the insane hoops you have to jump through to get your images on here, this is the worst by far!

Answer:

In fact, this is such a bullshit feature, even the Google Photos API documentation says NOTHING about deleting images, all you can do is create and share.. What kind of an API deliberately omits a delete function. I've uploaded 250GB of images and now I have to go through and delete them all manually. Just what I wanted to spend the next 12 months doing!

Answer:

I'm with Rabbie on this one. Very shortsighted or deliberately done? Either way, a massiev waste of time. I didnt even realise my photos were uploading to the cloud..

Answer:

This is a shockingly bad UI. Add to this that by default the "Backup and Sync" application just syncs everything from photos -- including thumbnails! -- and there's really no good way to deal with this garbage.

Answer:

There is no "Select all". You can only delete by selecting batches of max. 500.

See this link.

Answer:

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Question: I'm not asking about the pictures I'm asking about the contacts numbers

Recover#s.

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Question: Как да спра прехвърлянето на снимки от телефона в гугъл снимки?

What can I do to stop uploading certain old photo folders from my phone to Google Photos? But withou…

What can I do to stop uploading certain old photo folders from my phone to Google Photos? But without stopping uploading newly taken photos.

Answer:

Hi,

I don't fully understand your question. However, you can maybe have a look at the back up & sync settings in the Google Photos app.

Answer:

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Question: How to recover permanently deleted photos from Google Photos (deleted from trash also)

I have deleted photos from google photos trash permanently yesterday, due to lack of storage space..…

I have deleted photos from google photos trash permanently yesterday, due to lack of storage space....

I need those photos back as important.. pls help

and then I will upgrade my google drive storage.

Please help in recovering the photos

Answer:

(I marked this as RA because we're just Google Photos, and we can't restore deleted photos. Just see this reply. There is nothing we can do)

Hi,

If you have a question about recovering deleted photos/videos on Google Photos :

Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)

If the photos/videos are permanently deleted, I think you cannot restore them.

Please see this article: https://support.google.com/photos/answer/6128858

Regards,

Answer:

I permanently deleted from trash also....

Bad luck... Thank you for the response.. am just curious if any Android apps help in this.. I tried few but no luck... Any ideas???

Answer:

wow great to hear that disk digger worked well for you...

I tried that app already, it only showed my existing photos in my cell phone... Didn't help me for the permanently deleted photos... not sure any other suggestions.

Answer:

(I marked this as RA because we're just Google Photos, and we can't restore deleted photos. Just see this reply. There is nothing we can do)

Hi,

If you have a question about recovering deleted photos/videos on Google Photos :

Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)

If the photos/videos are permanently deleted, I think you cannot restore them.

Please see this article: https://support.google.com/photos/answer/6128858

Regards,

Answer:

@User 13...

If you would have removed your account from the old app before deleting all, you would see back these photos in the new app if logged-in with the same account as used in the past.

So hopefully you did not empty the trash in the Google Photos app, because then a lot can be recovered.

If they ever have been stored at Google - probably you never have checked that on photos.google.com

We can do no more then telling this.

Answer:

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Question: Account is full

I thought only pics and videos after June 1st count against the free 15 gb, why is my account full i…

Hello ,

Photos uploaded at high quality before June 1 2021, Will not count towards your Google account storage.

If you have uploaded photos at original quality it will count towards your storage even if it's before June 1 2021,

Google account storage is not just photos storage it can be of Google drive, Google photos , Gmail etc they all count in 15gb storage.

To get a detailed info please take a look at the below link.

https://one.google.com/about

And click on See how you're using your storage.

Hope this helps.

Thanks.

Answer:

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Question: My photoi deletdon february 2018

Please help me get my photo back in Alabama

Hi Laurie,

Thank you for stopping by the Google Photos Help Forum.

Could you please confirm if you're trying to restore some photos? If yes, please check if the photos are present in the Trash of Google Photos? If yes, please restore them through the below steps:

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu.
Click on Trash.
Touch and hold the photo or video you want to recover.
At the bottom, tap Restore. The photo or video will be back:

In your phone.
Into the "Photos" section of the app.
Into any albums it was in.

But if you've already deleted the photos from the Trash from your Google Photos, there is no other way to restorethem.

That being said, if you would like to see this feature implemented in the future, I recommend leaving feedback about it through the following steps:

Open Google Photos.
Click on Menu.
Select Send feedback.
Click on Send.

The product team reviews the feedback regularly and uses it to better improve the product overtime.

Let me know if you have any other questions.

Best,

Emma

Answer:

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Question: Reservation

Phone will not showvus address of reserved cabin, Sunset?

Hi, Ron Bowles

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, your query is not related to any feature in the Google Photos app

Nevertheless, can you please provide some more details of how are you trying to find the address through Google Photos?

Answer:

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Question: ge3913@gmail

Hello Guillermo,

Follow the tips on this help page for to find your pictures.

Greetings from Ann

Answer:

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Question: How do i get my picture to have better resolution?

I need better resolution on my photo but I can't find a place to do that. Advice please. I can chang…

@Lu

then you must tell us what you have now and what you need and for what purpose.

You may have wrong ideas about resolution.

So came back with more details - else we can't help.

Answer:

I have a picture that I took with my android phone. I want to use it for a picture to put on our tombstone. I can find lots of our ways to change the picture but not the resolution. And even the changes that I can make, I can't save.

Answer:

@Lu

That's no good answer because then you need to tell how large the tombstone picture must be and what the normal 4:3 resolution of your Android phone is.

Answer:

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Question: How to reduce byte size for upload to another site

Trying to upload to airbnb . byte size too big

Hi, Bruce Nelson 9330

Welcome to Google Photos Community Support Forum & thanks for your query.

To reduce the photo size, you can do so through these two options in Google Photos.

Upload the picture in high quality. That will produce some size reduction.
Crop the pic to remove unwanted portions from the borders. That will give further sizer reduction.

Still, if you wish to have some more reduction, then please use another app "Snap seed" by Google.

Once installed, the editor in Google Photos shows that option through "More".

In the settings of Snap seed, you can do image resizing within a range from 4000 px to 800 px. Additionally, you can choose JPEG compression ranging from 95% to 85%

A combination of both options would resize the file to the desired number.

Answer:

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Question: How to restore my photo and videos to my gallery

Want to Restore my photos an to my gallery

This will help...

https://support.google.com/photos/answer/6128858?co=GENIE.Platform%3DAndroid&hl=en-GB

Answer:

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Question: Someone has deleted photo or video from my account i want that back

Plzz help me someone has deleted some pictures and videos from my Google photo on 13 or 14 june plzz…

Hello Shraddha ,

If you have uploaded photos on google photos and deleted it please take a look at the below info.

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them.

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

Thanks.

Answer:

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Question: Why am I not able to upload my phone's data in the Google photos in one go?

I am trying to backup my phone's data in my Google account as I have purchased Google one subscripti…

I am trying to backup my phone's data in my Google account as I have purchased Google one subscription. The backup of photos and videos stops as soon as I put the Google photos app in the background and use another app.

What do I do to keep the photos and videos uploading and keep the Google photos app in the background?

Answer:

In the general settings for apps choose Photos and look at Battery - there you can switch-on background operation. Perhaps your problem is solved then.

But if your foreground operations also require a lot of data traffic then it becomes like dogs fighting on the same bone.

Answer:

In the general settings for apps choose Photos and look at Battery - there you can switch-on background operation. Perhaps your problem is solved then.

But if your foreground operations also require a lot of data traffic then it becomes like dogs fighting on the same bone.

Answer:

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Question: Videos are showing up as pictures on google photos after backing up & syncing. How do I fix this ??

Google photos was backing up and syncing the items from my camera roll. It kept telling me to clear …

Google photos was backing up and syncing the items from my camera roll. It kept telling me to clear up space on my phone by deleting some pictures and videos. I did as they said and when I went back on to google photos, all the pictures were fine, but my videos did not play. They showed up as images with no play button. I know it was the videos just the cover of it acting like a photo. It just won't play. I already permanently deleted those videos off my camera roll before I saw what happened because google photos said it backed up. What do I do now? Are those videos gone forever or how can I get them back? Please help me.

Answer:

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Question: Photo into email

Hoe do I get my photos from google photos into an email?

@Joan

Quit simple: select a few, hit the upload icon, then select Share with and select your Mail-app (Gmail or Apple mail).

But via both mailers the exif-data get lost like with Whatsapp - so I need to find out a better method.

Answer:

@Joan

The only good way is by downloading the selected pictures to your phone and then attach them at full size via the paperclip in Apple Mail - then all data and quality is retained, but Apple creates stupid filenames like image0.jpg etc. Like Google they never learn.

When sending via Gmail all data is lost, but not the original filenames.

Best to share via Google Photos directly, but that can be too uncomfortable for old receivers.

Answer:

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Question: 2020 feb 1st to 2020dec 1st all my photos delete my photos recovery

Plz i honorable request 2020 feb 1st to 2020dec 1st all my photos recovery

Hello Suresh,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

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Question: Google is confusing between the two babies. Always show baby girl pic in baby boy folder

Google photos

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Question: all of my backed up photos are blur. How to recover them

My all backed up photos are blurred. What to do to recover them

Not mine, so what are you doing wrong.

Be aware that for viewing pictures which are not on phone anymore, you need to have wifi or access to your mobile data network to view Google Photos correctly.

Answer:

If the original picture is deleted, you are fully dependant on the quality at Google and then you should look to the technical data about the resolution below the picture.

Normally the quality on Google Photos is very good, so you may have done something wrong, like too much cropping, or you are looking to a face-picture which is fact a very small part of complete picture.

Answer:

Not mine, so what are you doing wrong.

Be aware that for viewing pictures which are not on phone anymore, you need to have wifi or access to your mobile data network to view Google Photos correctly.

Answer:

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Question: If my photos and videos have been deleted, please help me please please 🙏🙏🙏🙏🙏🙏🙏😢😭😭😭😢😢😭

no i do not tried

Hello Rags ,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them yRagsou permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

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Question: Slow down video in pixel 3

Cannot find SPEED icon to slow down video playback on pixel 3 phone

Hi, Printemps Change

Welcome to Google Photos Community Support Forum & thanks for your query.

Regretfully, there is no option to slow down a video in the player available in Google Photos.

You have to use some proprietary video player to do so.

Nevertheless, you can suggest that feature through the help & feedback route.

Here is a link explaining how to do so.

Send feedback to the Google Photos team

Answer:

Hi, Printemps Change

Welcome to Google Photos Community Support Forum & thanks for your query.

Regretfully, there is no option to slow down a video in the player available in Google Photos.

You have to use some proprietary video player to do so.

Nevertheless, you can suggest that feature through the help & feedback route.

Here is a link explaining how to do so.

Send feedback to the Google Photos team

Answer:

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Question: How to creat deleted photo and video in gallery

Every thing are try

Hi, Sachin Palekar

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?

Can you please verify that by visiting the link https://photos.google.com ?

Enter the link in any browser on your phone & then log into your Google account to view the photos backed up on Cloud.

Answer:

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Question: How to backup image folders w/ images on my phone to google photos backup online in same order?

I did a backup, which took three days running non stop because I had over 5,000 images to back up. N…

I did a backup, which took three days running non stop because I had over 5,000 images to back up. Now when I went to google photos online through my gmail account, i see that all of the images are there, but they are Not in the folders/albums I had on my phone. I had them all organized with different folders/albums. But now they are just in the three provided albums by google photos, Places Things and Videos, and there is No way I can go through 5,000 photos to reorganize into new albums. This is insane!I needed this to be a back up which would replicate the albums I had on my phone. Please Help!

Answer:

Hi John, unfortunately there is not much help available, that's how it works. All photos backed up are stored in the library in date order with the newest at the top. If you can select the photos in their folders in the app and use the + icon to add to a new Album then the Albums are created online and can be seen on both the app and the web, regards, Peter

Answer:

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Question: Recover deleted files

I want recover my parmanant deleted files please help

Hello There,

If you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
And check the Trash .
Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get a local professional to recover the photos from your phone storage,

but sorry to say Google cannot do anything about it.

Have a look at this link to learn more.

Regards,

Shyamsalma

Answer:

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Question: Document not open

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Question: How to add upload photos i

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Question: The edit feature interface turns black when I click on it what should I do ?

I have cleared app data signed in again and restarted my device

I have cleared app data signed in again and restarted my device

Answer:

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Question: delete a folder from library?

delete a folder from the library without deleting all of the pictures from the device.. I have the pix saved in other folders and don't want to lose them

Answer:

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Question: How can i log out of the account of this phone

Log out

Hi Vanessa,

>>> How can i log out of the account of this phone

If you have the phone in your possession, go into the Google Photos app, tap the profile icon in the upper right hand corner, then tap the ~caret~ to the right of your name to expose "Manage accounts on this device" and tap it.. Then tap "Remove from this device".

If you don't have the phone in your possession, see info at:

https://support.google.com/accounts/answer/3067630?hl=en

It is always a good idea to store important images in more than one place / tool.

Using ~iCloud Photos~ and Google Photos at the same time is dangerous (they use different architectural approaches). Don't delete any important images in Google Photos until you have confirmed that changes are not synching to your phone. Remember, you can always copy images from an iPhone (or Android) to a computer using the appropriate USB cable.

My photos are in Google Photos, on my laptop, and on multiple external disk drives (not connected to any computer or network).

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Minhas fotos foram desagrupadas por rosto, o que eu faço agpra????

Tudo sumiu, não sei o que fazer.

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Question: Can no longer sethome screen photo on Samsung tablet

Can only set lock screen photo not home screen photo

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Question: Showing 11public photo but I haven't shared any yet .How?

I just saw that I have 11 photos to public 1 untitled and 30 to sign in .What does it mean I haven't…

I just saw that I have 11 photos to public 1 untitled and 30 to sign in .What does it mean I haven't shared anything yet just uploaded some photos to google photos and some in Places in Gmaps

Answer:

Hi, public photos are typically Profile photos or photo shared with another app like Blogger or Google+ etc. You will see if any of there are involved at https://get.google.com/albumarchive

To see exactly which photos they are more easily, copy the URL then open an incognito or new private window on your browser, don't log in, just paste the URL into the address bar and you will see only the Public photos.

Regards,

Peter

Answer:

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Question: Move photos from Gallery to email attachment.

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Question: The photo ive selected for use needs to be changed to jpeg format. Is this possible? If yes. how?

I want to change a photo format to jpeg that is required for the specific use of the photo. I dont k…

Hello Christie Heckler. Thanks for posting to Google Photos.

This could help...

https://play.google.com/store/apps/details?id=com.handycloset.android.jpegpng&hl=en_US&gl=US

If you think the answer is helpful, please click the "Recommend" button to help other users of the community. Thanks

Answer:

Hello Christie Heckler. Thanks for posting to Google Photos.

This could help...

https://play.google.com/store/apps/details?id=com.handycloset.android.jpegpng&hl=en_US&gl=US

If you think the answer is helpful, please click the "Recommend" button to help other users of the community. Thanks

Answer:

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Question: Download my photos to a computer, windows not chrome. Need directions please, not paying for storage

Want to download my photos to my computer to transfer to flash drive.

Hello T G 2504,

Go to Google Dashboard and expand the Photos tab then left click on the 3 dots and select Download data. If you wait a minute until 'All photos albums included' pops up then click on it and deselect all.

See screenshots online.

Then scroll down and select all the year albums Photos from 2020 etc, or any Albums you have created

You will now get a single copy of each photo, one json file per photo, and one filename-edited.jpg for each edited photo.

Unfortunately there is no easy way to use the json files without specialist software so they can be safely deleted.

Regards,

Peter

Answer:

What exactly do you mean by "Unfortunately there is no easy way to use the json files without specialist software so they can be safely deleted.

After I download them I will have to download additional software to view them? Could you explain this further?

Answer:

More information at the bottom of the page at Photos Resources - Download photos/videos - Click here

Answer:

My download created exports. I started to download this exports and now they are stating messages that I need authorization in my download bracket. I am using windows 10 and followed the exact directions so far.

Answer:

Do you have a screenshot of the message, you can use the paperclip to select a screenshot from the computer. To create one hold the Windows key down on your keyboard and press the Print Screen key. They are normally saved in your Pictures library under Screenshots

Answer:

More information at the bottom of the page at Photos Resources - Download photos/videos - Click here

Answer:

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Question: Не синхронизируется видео файл большого объёма

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Google photo QA

Sunday, March 27, 2022

Hello, is it true that if I speak to a Google representative, they can recover perm. deleted photos?

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