Google photo QA: Unarchive

Question: Unarchive

I want Unarchive picture

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Question: How to recover mistakely permanently deleted videos from google photos?

I want to recover mistakely permanently deleted videos from google photos?

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Question: How to put picture with contact number

Gallery

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Question: I want to recover mistakely permanently deleted videos from google photos?

I want to recover my permanently deleted videos? I have tried to get help from every way possible.

Hi Anishkc,

I’m sorry, it’s not possible to recover videos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted video recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20videos&c=apps and run a scan for anything to recover.

Hi Marcia,

>>>I'm locked out of my Google account

You will get more information and expert support at the support forum that focuses on Google Account issues and capabilities:

Google Account Help Community

Here in the Photos group we are all volunteers without access to anybody else's data or accounts.. I am not sure if there are people with special capabilities in the Account Help group but they are the experts on your situation.

You might want to edit your original message to delete your email from the public internet.

Best regards and good luck, Dougsap (volunteer Google Photos user)

Answer:

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Question: Recover permanently deleted photos

I want recover my permanently deleted photos from Google photos.

Hi Mahmudul,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Hi Kanu,

If the deleted photos and videos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos and videos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Hi, Kaniyah Gutierrez

Welcome to Google Photos Community Support Forum & thanks for your query.

You can't add music to a video.

However, if you compose a movie using the video, you can do so.

Answer:

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Question: How do I shorten a video I took on my phone?

I am trying to shorten a video that I took with my phone

Hi, Michele Halle

Welcome to Google Photos Community Support Forum & thanks for your query.

You can trim a video through these steps.

Tap to open the video
Tap once again to make the controls visible
Tap the edit symbol
Adjust the sliders to remove frames from leading and trailing ends. See the screenshot below. You can slide the preview bar in the middle to verify whether the selected content is the desired one.
Save once done.

Answer:

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Question: How to recover my accidental deleted pics ? I have iPhone 6 IOS pls tell me the solution

I have IPhone 6 yesterday night I deleted my pics from recycle bin by mistake pls tell me how to rec…

malkit singh 165,

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them.

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

Regards,

~ Greg

Answer:

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Question: Plz backup my photos and videos

Plz backup my photos and videos

Hello Shakib,

Welcome to the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to backing up your photos/videos from your Android device to Google Photos? If yes, to Backup your photos/video, before you start, make sure you're signed in.

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Here's a useful help article to know about backing up photos and videos to Google Photos.

If no, keep me posted.

Regards,

Amanda

Answer:

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Question: Make picture brighter

Hi, Kasey Long

Welcome to Google Photos Community Support Forum & thanks for your query.

Have you tried the brightness & contrast correction option available through the Adjust tab in Edit Menu in Google Photos?

That will help you to brighten the picture.

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Question: I faced on bug while adding names to google photos.

I had tried to add names of my loved one's in google photos and after adding 20-22 names it start bu…

I had tried to add names of my loved one's in google photos and after adding 20-22 names it start bugging and i had to write name and save it several times on single person , i had an screen recording fot that but your feedback option doesent allow me to send it fix this bug asap.

Answer:

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Question: How to recover permanently deleted photos and videos from google photos?

I tried using thirdparty applications to recover my deleted photos and videos but still no use

Hi Sasidhar,

I’m sorry, it’s not possible to recover photos or videos permanently deleted from the Google Photos Trash. If you already tried any apps for recovering deleted photos, not much else can unfortunately be done.

The only thing I can think of is to bring the device to a professional data recovery service in your area to see whether there's anything they can do.

Hi Sasidhar,

The only thing I can think of is to bring the device to a professional data recovery service in your area to see whether there's anything they can do.

Hello Noob 556,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

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Question: Whey my video not downloading?

I am unable to download & share my backup videos from my goggle photo & video backup. When I put for…

I am unable to download & share my backup videos from my goggle photo & video backup. When I put for download my video, suddenly download cancel after few percent download.

Answer:

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Question: Angel guerra 3535

Log in my account and stay log in I keep getting log out

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Question: Why Google photos not recognising face properly ?

I am just trying to put the same pics of a single person in one people column but i can't Bcz there …

I am just trying to put the same pics of a single person in one people column but i can't Bcz there is no option for that and the people and pets feature of google photos isn't recognising face properly

Answer:

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Question: I have lost some photos between 15th October 2020 to 4th June 2021..only 4 to 6 photos I am having

I have lost many photos between time period 15th October 2020 to 4th June 2021..in this period I am …

I have lost many photos between time period 15th October 2020 to 4th June 2021..in this period I am having only 4 to 6 photos..other many Photos I am not getting, I request you to please help me to get this photos from the period 15th October 2020 to 4th June 2021. Waiting for your response.

Answer:

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Question: I'm looking for a video of my Jennene and Grandma Levias. Reading of a will.

I'm trying to find a video I made of Grandma Levias and jennene. They were going over ba will. I can…

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Question: I want to recover deleted photos from Google Photos

I want to recover deleted photos from Google Photos

Hi Akkash Service,

If the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Hi, Latha Yadav

Welcome to Google Photos Community Support Forum & thanks for your query.

If you follow the steps as below, no one else will be able to view your photos.

Set up two-step authentication for your Google account.
Change the password to a complex combination of letters, numerals & special characters. No one should be able to guess the password.
Never share your password with anyone.
When you hand over your phone to someone for making a call etc., use screen pinning.
Log off from browsing sessions from desktop PCs.
Check the devices through which you continue to remain logged in through the link https://myaccount.google.com/device-activity. Remove any unknown device.
Do not share your photos & videos with anyone when you are suspicious about falling those in the wrong hands.
Remove any partner sharing for the same reason.
Refrain from sharing your photos & videos on any social media.

Once you ensure every step as above, there wouldn't be any possibility of your photos & videos ever getting leaked.

Answer:

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Question: As well pass my photos recycle in 9 hours ago images

9 hours back images pla recovery as well as possible

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

How can I delete WhatsApp pictures from my phond but keep them on Google photos?

I deleted some pictures from phone album after backed up and they disappeared from Google photos too.

Thanks

Answer:

@Kristina

Not clear why you want to empty a Whatsapp folder: these pictures hardly take space and when removed the pictures in the original chats will become very blurry and need to be downloaded again.

So no handy.

But if the backup is switched-on for these folders, these pictures can be found between your own camera-pictures on the Photos-page. Unless backup was switched-off.

You can delete these pictures in the Google Gallery Go or the Google Files app.

Answer:

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Question: I want to recover deleted photos from Google Photos

I want to recover deleted photos from Google Photos

akkash service,

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

Regards,

~ Greg

Answer:

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Question: Malay subtitle pelizzz

Good movie

Hi, isz

Welcome to Google Photos Community Support Forum & thanks for your query.

Regretfully, the video player in Google Photos app doesn't support subtitles.

You will have to look for some proprietary video player to do so.

Answer:

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Question: How to send my copied conversations to my email on laptop?

Took snap shots from messages. I need to send my lawyer urgent. He's email not excepted by Google.

Took snap shots from messages. I need to send my lawyer urgent. He's email not excepted by Google.

Answer:

Emailing photos using Google Photos - Learn Google Photos - Tap here

Answer:

Emailing photos using Google Photos - Learn Google Photos - Tap here

Answer:

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Question: Google asked if I wanted to turn off camera to keep apps from use. How do I turn it back on?

Searched Google for turning phone back on and can't find how I disabled it.

Hi, Robert Willets

Welcome to Google Photos Community Support Forum & thanks for your query.

Did you disable the camera through the Apps section in the settings on your phone?

You can re-enable by tapping the enable option.

Answer:

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Question: I want to recover permanently deleted files

I want to recover permanently deleted files my phone stuck in bootloop so and the only way to make w…

I want to recover permanently deleted files

my phone stuck in bootloop so and the only way to make work again is to erase all data

Is it possible to get it back ?

Please help

Answer:

Hi SOS DEV,

I'm really sorry, if you already reset the device it's no longer possible to recover the photos or other data on the local storage.

I suggest that you look for the photos here https://photos.google.com on the Google Photos website in case the photos were uploaded prior to the reset. Be sure to sign in with all your Google accounts if you have more than one.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Hello

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: I pay for google one but all my photos are going on a Google photo free account with no space left

I received an email that my google drive is out of storage. It looks like its a free account and it …

I received an email that my google drive is out of storage. It looks like its a free account and it is asking me to upgrade to google one. I already have a google one account and I have been paying for years. How do I link these 2 accounts together or transfer all my photos and google drive items to goole one? How do I set it up for all my future photos and google drive to go to this google one account?

Answer:

Are you sure about this, because normally you would have upgraded your old account to G1 instead of starting a new account that you don't use.

But if so, it also is a bit unlikely that you have no storage in your old account anymore because normally people use the unlimited option in Google Photos. So maybe you have used a lot of GB's in Gmail (never cleaned up in years) or on Drive. Check on https://www.google.com/settings/storage

Then come back here to report.

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Question: Why do some photos cannot be moved to another folder

Trying to move photos from one folder to another

Without being more specific such generalised questions can't be answered.

And why should they be moved?

And does this has anything to do with Google Photos?

Answer:

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Question: I can't find my deleted videos and Photo had said that I can free up space but I did not know that..

To continue, I did not realize that it was going to take my photos and videos away for me to have mo…

To continue, I did not realize that it was going to take my photos and videos away for me to have more space and now and I can't find my old stuff anymore and I did try to find help but it was no where to be found.

Answer:

@Meagan

Why do people never understand what is going to happen?

That makes it hard for Google to improve.

But Google does not delete anything that is not safely backupped, so you should see everything in the Photos-app unless you are looking with a different account then used in the backupsettings.

Just us tell what you normally are doing with fresh photos - they will fill your gallery soon again.

Answer:

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Question: If I change photo uploads to "Original Quality" will I lose my unlimited free storage from the past?

I am inquiring if I am able to change my upload settings in Google Photos to "Original Quality" with…

I am inquiring if I am able to change my upload settings in Google Photos to "Original Quality" without losing my previous unlimited free high quality uploads from before 1st June 2021's new policies took place.

I don't want to change the setting and suddenly see all my storage exceed the standard 15GB quote, I am not sure how the system works regarding this.

Thanks.

Answer:

Hi Jonathan,

There will not be any change to the past free photos, only newly uploaded photos will use Original Quality

Regards,

Peter

Answer:

Thank you for your response Peter, so you can confirm the previous photos will still be exempt from using any Google storage even if I select my permanent storage option as "Original Quality"?

Answer:

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Question: I am unable to buy more storage. They keep showing an error. Kindly advise.

I have tried buying the storage from App, Mobile web browser and laptop browser, but still not able …

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Delete group from photos

Delete the people or group from that show up under my photos when saved to google

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Question: What no question.

What Meng no question, you all want to question Meng? Everyone using camera to capture something bea…

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Question: Why are there more than selected photos backing up?

I used to use Shoebox to backup my photos, but have found to like Google Photos more. I wanted to pu…

I used to use Shoebox to backup my photos, but have found to like Google Photos more. I wanted to put everything from my Shoebox (the last 3 years) to my Google Photos. So I exported all of my photos to my computer (windows) and I am now using Google Photos Backup & Sync to back up the photos from the folder with all of my photos/videos from Shoebox. There are about 35,000 (a bit less) Photos/videos in that folder selected. Currently, the Backup & Sync application is backing up the stuff from that folder, and right now it says "Sycning 30395 of 54466" the second number (54466) is way off, like I said, it should be around 35,000. Not to mention, it keeps increasing. Another issue is that when I open my Google Photos app, there are photos scattered from months back, and when I save them to my phone it will say "yesterday" or something close, but it was a photo taken months ago.. is there anything I can do to fix both issues? I have a clue that the issue with photos appearing now from months ago may have to do with some photos being from the Shoebox folder already being backed up to Google Photos because I had backed up to both apps for awhile.. what I'm really concerned about is the amount of photos it says (54466, which has now increased to 54628) I think it will never stop increasing if I don't solve this, I'll take any help I can get, thank you!

Answer:

Hello Terresa,

Thanks for posting in the Google Photos Help Forum.

When you move photos and videos from one application to another there is a tendency of file change (Eg: file type/date). The date had already changed when exported from Shoebox to your computer.

Hence when they where backed up from your computer via Back up & sync tool they showed up a different date.

Looks like the rest of your post is related to Google Drive. So, I'd recommend posting your question in the Google Drive Help Forum for further assistance.

Do reach out if you have any questions.

Thanks,

Amanda

Answer:

Hello Terresa,

Thanks for posting in the Google Photos Help Forum.

When you move photos and videos from one application to another there is a tendency of file change (Eg: file type/date). The date had already changed when exported from Shoebox to your computer.

Hence when they where backed up from your computer via Back up & sync tool they showed up a different date.

Looks like the rest of your post is related to Google Drive. So, I'd recommend posting your question in the Google Drive Help Forum for further assistance.

Do reach out if you have any questions.

Thanks,

Amanda

Answer:

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Google photo QA

Sunday, March 27, 2022

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