Sunday, March 27, 2022

Who decides what a senior citizen is?

Question: Who decides what a senior citizen is?

I object to Google categorising. This is offensive and discriminatory.

Hi Marian

Thanks for sharing your feedback.

What specifically are you referring to? Can you provide a screen shot?

If you are referring to search terms and results such as images or other content, my understanding is the popular terms and results are mathematically derived based on global, local, and user usage patterns to provide people with the most relevant content.

Either way, if there is content that you are finding offensive, please use the feedback option within the app to share your thoughts and suggestions for terms that are more respectful or inclusive.

Joe


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Question: can't Use Photos' storage management tool . BUT the help doesn't tell you ACTUALLY how to fix it

Google says I can't Use Photos' storage management tool . BUT the help doesn't tell you ACTUALLY how…

Google says I can't Use Photos' storage management tool . BUT the help doesn't tell you ACTUALLY how to fix it. it drones about system admin, but I AM the admin, and there's nothing there. it's REALLY frustrating particularly as you allege I'm way over storage limit. HTF do I get the 'delete stuff' button?

Answer:

There are several tools now:
Can you elaborate ... ?


Answer:

I assume that you are also User 9462744829451984554 
I have no idea why one of the tools doe snot work for you. I would try in an incognito window (to exclude cookies & cache). If that does not help you can still use one of the other available tools mentioned in this "canned response":
 
You can find info about storage used and files using most storage in different places. It's not clear why there are so many, partially overlapping, but none is complete, and none suggests to use "Recover storage" to reduce storage used by photos/videos uploaded with setting "Original". It's recommended to look at all of them.  
 
You can find info about storage used and files using most storage in different places. It's not clear why there are so many, partially overlapping, but none is complete, and none suggests to use "Recover storage" to reduce storage used by photos/videos uploaded with setting "Original". It's recommended to look at all of them.  
Storage used by Google Photos can be recovered:
  • By deleting photos/videos, but there are many complaints that it may take very long before the storage is recovered.
  • The folder "Google Photos" in Google Drive starts using storage when the corresponding photos in Google Photos are deleted. Thus when you delete from Photos you may also have to delete the Google Photos folder in https://drive.google.com/drive/my-drive if you have one.
  • By using "Recover storage" on https://photos.google.com/settings. That will convert ALL (it's all or nothing) photos/videos to "Storage saver" quality, using substantially less storage. Save the ones you want to keep in original size somewhere else before you use this option.
  • By deleting unsupported videos on https://photos.google.com/unsupportedvideos (or via "Settings")
  • You can also check on https://get.google.com/albumarchive. There may be photos that are not shown in Google Photos, for example from Hangouts, which may use storage. 
 
Google Photos has no live help, but 


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Question: I'm trying to make a pholo movies, i want to add music on the back ground.



Hi, Pelenato Galo
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When you make a movie using some still frames, Google adds some default music.
Nevertheless, you can change that through these steps.
  • Tap to open the movie.
  • Tap once again to make the controls visible.
  • Tap the edits symbol below the movie
  • That will show the next page & there you will find the music symbol ♪. Tap on that.
  • The pop-up screen will show the following options "My music" "Theme Music" or "No music".
  • My music allows replacing the current music with your recording in MP3 format.
  • Theme music shows the entire collection available through Google under various headings. Select any that you like. Once selected, tap on the tick mark at the top right corner.
  • Save the edited movie.
 
 


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Question: This app is automatically going back while opening

While open this app it is automatically going back to home screen

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Lost number

Can I find a number that I sent a photo to,I deleted the number my accident

Hi Sharon

You can see if the item appears in your chat/sharing on Photos. Open Google Photos and select the upper left chat icon to see if it appears there with any person details.

If you sent the images via Messages, you can check archives or history in that app.

You can also open Messages and tap Search, and select the images filter to see what images have been sent that are still in history.

Best wishes

Joe


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Question: Recover photos from cloud vzmedia album . Old phone completely broken have been seeking help for 1yr

Android phone's help to recover photos from cloud vzmedia album seeking help 1 yr . old Android comp…

Android phone's help to recover photos from cloud vzmedia album seeking help 1 yr . old Android completely destroyed no longer have Verizon service , how can I get my old pictures ?

Answer:

Hi Cynthia,
 
I'm sorry for the rpecious memories you lost. Aside from Verizon, did you keep the old photos also in Google Photos?


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Picturesb4

Pictures that appear and disappear before my home page too quickly for me to identity



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Question: How do I find photos that just disappeared? I didn't delete them and they are no in any folders

I'm trying to find some photos that I recently added but i can't find them anywhere. I didn't delete…

I'm trying to find some photos that I recently added but i can't find them anywhere. I didn't delete them, and there are no in any folder, they were saved on google photos i was looking at them and in one second half of them just disappeared Idk why or what happen, but they were really important for me, is there a way to have them back?

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Question: Query for backup photos

I upload photos on my google account, but it's get deleted when I delete it from my phone

Photos are deleted in the cloud when you "delete" photos in the Google Photos app.
Instead of doing that, you can
Give it a try with some unimportant photos. I also strongly recommend to backup the photos somewhere before you delete and are left with a single copy. See Google Photos is NOT a "Backup" of Your Photos.


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Question: Need to upload compressed version of my image

I need to compress the size of an image

Why? 
If you want to use less space in your account, it makes no sense to compress one picture - then you need to compress all. 
So tell us why you want to have compressed one because you may live with totally wrong ideas.


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Question: I had pictures under mays8806@hotmail.com but I cannot even log in. I don't want to lose my pictures

Please my hotmail email disappeared from Google photos and I need all my pics, please helppppp

Hi, teresa palacios
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is 
https://support.google.com/accounts/community?hl=en


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Question: All the Google photos missing ,idont know how it's happend

Photos deleted



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Question: Back ap my Google photo



However, your query is not clear.
Is the backup not happening?
Or are you looking for getting back the pics which are not visible now in the gallery?
Can you please clarify?


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Question: رقم التليفون اللي بعت الصورة



Hi Sehs Bond,
.
Looking for  Google Photos support? If so, these details will greatly assist us in helping you:
Your post is unclear-can you elaborate?
1. What issue you have?
2. What you are trying to accomplish?
3. What results you hope to get?
4. What error messages (if any) are you getting?
5. Can you provide a screen shot?
 
Thanks!
 


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Question: 'storage saver' quality photos before 1 jun 2021 count towards storage

I have always used Photos for backup in 'high quality', now 'storage saver'. However, all my photos …

I have always used Photos for backup in 'high quality', now 'storage saver'. However, all my photos ever taken count towards my storage limit, even the photos taken before 1 June 2021
This means I have 6gb of photo data in Photos alone. This should not be this high. 




Answer:

@Paul
Looks if Google has made a lot of errors in judging the quality your pre June 1 uploads to Photos. 
For the moment moment I only can advise to run one.google.com/storage/management and delete all unsupported video (if any). 
Your usage for Gmail + Drive is quite high also - maybe due to many years of Gmail.


Answer:

Paul, this forum is run by volonteers misleadingly called "product experts" and Google is very proud about their stiff upperlipps - so we don't know anything about any automatic rectifications. 
We only know that it suddenly did become a quite common complaint. 
What cames out about any hidden storage eaters on Photos? 
If nothing you may apply the Recover storage button on photos.google.com/settings and then wait a day.


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Question: Photos missing after google suggested storage saver

Hi, a month ago my account was almost maxed out. Since my phone is linked to a company account I cou…

Hi,
a month ago my account was almost maxed out. Since my phone is linked to a company account I couldn´t upgrade my account. Google suggested storage saver which I did, but I lost all photos that was taken from 2016-2020 when doing this. I was never asked to delete any of the older photos or anything. 

These are all of my photos from birth of my two sons, also photos of me and my father that passed away as well as photos of my best friend who also has passed away recently. I´m desperate to recover this!

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Question: Why does the location from navi mumbai India is showing location from Brazil since few days??

The location shown in Google photos is Brazil whereas I am clicking pictures from India

The location shown in Google photos is Brazil whereas I am clicking pictures from India

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Question: Photos app synchronization problems (both ways)

I got a new Android phone (Samsung S20 FE) two weeks ago. I've been using Google services for years …

I got a new Android phone (Samsung S20 FE) two weeks ago. I've been using Google services for years and have all my Photos available in Google Photos. 
I've installed the Photos app on my phone, connected my account, set everything up correctly, but there's no synchronization happening. When I open the app, I see the photos that I made with my device, and at the top, I see the message "retrieving your photos" (with the blue progress bar scrolling from left to right continually). However, the only photos visible are the ones that are already on the device. After waiting for several hours, no change.
When I log in to my Google Photos using a PC with a web browser, I see all my photos available. There are also a couple of photos available that I made with my new phone, but only about 10% of them. And completely random selections it seems. Most of the pictures don't get uploaded.
When I click my portrait in the App on my phone, I see that backup is enabled, and the message states "preparing backup". This has been this way for several hours as well by now.

Steps I've tried:
- Restarting my phone
- Uninstalling and reinstalling the Google Photos App on my phone
- Switching on using mobile data for backup of photos
- Switching on making backups while roaming
- Clearing the cache of the Google Photos App on my phone

By now, I'm just not sure anymore what to try to fix this. It seems the app has trouble synchronizing from my cloud account, and uploading to my cloud as well. Is it possible it's stuck in a loop somehow trying to sync a photo I deleted on either side? Any advice is welcome by now.

Thom

Answer:

Sorry about getting no reply. I am afraid that we (volunteer users) cannot help when things are not working as intended, and Google Photos has no professional help. 
Is the problem still not solved ? It may just need more time ... 


Answer:

Thanks for taking the time to respond. I ended up trying several things. I put .nomedia files in some of the folders with photos and deleted some others. Right now, it works, but I think the process is not the way it was meant to work.
Short answer: I fixed it, but I don't know how or why...


Answer:

I am glad that it (kind of) works. Thanks for letting us know. 


Answer:

Sorry about getting no reply. I am afraid that we (volunteer users) cannot help when things are not working as intended, and Google Photos has no professional help. 
Is the problem still not solved ? It may just need more time ... 


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Question: I have uploaded one video to cloud of 3.2gb but now it's not downloading

Want To Download A Video Form Cloud



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Question: How much storage do I get?

New to google photos. Want to remove pics from phone and iPad. Curious how much storage I get.

Hi, Suzy Curry
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Every account gets 15 GB free storage.
However, that's shared between 1. Gmail 2. Files on Google Drive and 3. Google Photos.
 
If you are not using the other two services, then you may use the entire 15 GB free storage for storing photos.


Answer:

And if you use the "storage saver quality" in the backupsetting of the apps, you can store about 30 GB because the files are compressed about a factor 2 - not in resolution (MP's) but in MB's only. 
So if you have around 10 GB on iPhone and about 10 GB on iPad, you can go on for free at least a year. 
But paying 20 dollar for having 100 GB space at Google is cheaper then your hairdresser. 

PS: be aware that when old pictures are removed, you only can view them via Google when you have connection to the internet via wifi or your mobile datanetwork. And simple social media only can work with local files, but these mostly are shooted one hour agoo.


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Question: I cant remember my passcode for locked photos



Hi Jennifer

Unfortunately there is currently no recovery mechanism for a forgotten PIN for the locked folder in Google Photos.

You can make a feature request via the Photos app so the team can track user interest.

Hopefully the number will come to mind when you least expect it.

Joe


Answer:

Hello Jennifer,
 
Locked folder on Google photos ( pixel exclusive) has the same password you unlock the device. You can access the folder with the fingerprint but if you're out of try with fingerprint then you need to enter password.
 
Thanks.
 


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Question: Comongled: Mixed up Son and Daughter

My daughter's pictures were under my son's imsgae profile. I ent in and opened many pictures and lab…

My daughter's pictures were under my son's imsgae profile. I ent in and opened many pictures and labeled her. Those went to her profile. However, after a week, the other pictures didnr come over to my daughter's new profile. How can I fix? And also how can I get my daughter profile to move to my family area on top? Thank you.

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Question: Need to share photos between us

I want phone of hippiecato1@gmail.com sent to Catopaula11@gmail.com

Hello Paula,

Welcome to the Google Photos Help Forum.

If the account is different, then you'll have to download all the photos from the old account to your device and the upload them to your new account.

To download the backed up Google Photos photos back to your device and it's a huge amount of photos and videos to download, you can use google.com/takeout to export your data, you will have to extract the archive and manually transfer/download it to your device or external storage device. You could use takeout via your mobile device as well, but you may have to source a program to decompress the archive and you also need to ensure you have enough space on the device to fit your entire library. By doing this, the photos from cloud will get downloaded to your phone. 

But if it's few photos, you can also manually download them. here's how you can do so:
  • Open the Google Photos app on your Android device.
  • Sign in to it.
  • Select the photo you want to download.
  • Click on Download/Save to device.
Let me know if you have any questions.

Regards,
Amanda


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Question: How to: reverse video

Trying to play a video from the end to beginning. Is there a way to play videos backwards?

Hi Alex,
 
Google Photos can't directly play videos backwards, so you need a different video playing or editing app. As a workaround, when a video is playing in Google Photos, tap the playback slider handle and drag it to the left.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Error loading media

I'm trying to set my wallpaper on my Moto e phone and it keeps saying error loading media the media …

I'm trying to set my wallpaper on my Moto e phone and it keeps saying error loading media the media storage has been cleared the cache snd modify I don't know what's wrong

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Question: My entire google photo library has been wiped clean although it was active 3 days ago

I have had my entire google phot library wiped clean without me knowing it. It was active 3 days ago…

I have  had my entire google phot library wiped clean without me knowing it. It was active 3 days ago. There is nothing in deleted to restore either. The chat agent said Google does not save photos only Google Drive. Where are al my files??????????????

Answer:

@Dunlop
We can't guess what did go wrong, but Google does not delete anything, so check at photos.google.com for the account used for backupping - check your settings in the app before.

PS: the Google Photos app does not store on Google Drive indeed, but people often talk about their space at Drive, while in reality it is their account space (15 GB for free) which can be used by for Gmail, Drive and Photos.


Answer:

I am usign the eact account I was using 3 days ago. Everything has been wiped form google Photos. Storage says 0B out of 15 GB used.

I didn't wipe my account. How does this happen? How do I get this all back. I'm upset and furious!


Answer:

Sorry, I understand that you are furious but we can do nothing. 
Be aware that your original pictures should be on your phone or on your computer or some disc. 
And they are not stored in the Google Photos app - only shown. 


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Question: How do I delete photo only in phone gallery without getting same deleted from google photos

How do I delete photo only in phone gallery without getting same deleted from google photos

Hi, Naveen Kumar 2386
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To remove pics from the phone gallery but retain the copies in Google Photos is relatively easy.
 
To do so, tap on the photo you want to remove & then slide up.
Below the photo, if you find the text "Delete from device", then tap on that. 
If not, the photo is not there on the cloud & you need to upload that first.
 
If you want to take the same action in bulk, use the option "Free up space". 
Then, the app backs up everything first & removes the originals from the device.
 
However, once the backup & sync is on, never delete the pics directly. Else, because of the sync action, you will lose both the one on the phone and the cloud at the same time.


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Question: How to make a gif

Want to make a gif I can share

Plan Your GIF
This first step is critical. Google Photos doesn't let you change the time of individual frames in your GIF, nor does it really let you tweak anything during the creation process. As such, you'll need to plan ahead — unless, of course, you're okay with a GIF comprised of random photos flashing by with no particular connection.
To be clear, you can make a GIF out of any set of photos. But a good-looking GIF requires some forethought.
The best way to get a great GIF is to take a set of pictures in fairly rapid succession. Don't hit the shutter button as fast as you can because the GIF frames each occupy one second. Instead, take pictures roughly one second apart to time them with the frames of the GIF you'll create. And perhaps most importantly, stay stationary while you're taking the entire set so that the perspective doesn't jump around.
Step 2 Select Photos to Add to Your GIF
When you have your photos ready, the next step is really simple — just batch-select all of the pictures that you'd like to add as frames in your GIF. Keep in mind that the order you select the images in matters. The first image you select will be the first frame in your GIF, the second will be the second, and so on.
This is a great time to try out Google Photos' cool batch-selection gesture if you're not familiar with it. It works a lot like drawing a selection box around multiple items with your mouse on a computer. Just long-press the first image, then drag your finger (without picking it up) until all of the images in your sequence are selected.
 
Step 3Create Your GIF
With your pictures selected, tap the + button at the top of the screen, then a menu will emerge. Select "Animation" from this menu, then wait a few moments while your GIF is created. When it's done, you'll be greeted by your GIF, where you can easily share it using the share button at the bottom of the screen.
The end result is actually quite nice. Google applies a little image stabilization where it can, and the GIF loops endlessly like it should (none of that three times and out stuff you'll see with other GIF makers). The quality is decent and the file size is minimal, so it's a super-shareable GIF of your own creation!


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Question: Where in th3 hell are the files folders creat3d Yesterday 2ith 300+ photos ? YES I AM SOOOO Pissed

Files created Yes



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Question: Delete photo kse laye



Hi, Bharti Swami
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Had you backed up the pics to Google Photos?
 
Have you looked in the bin.
Any deleted photo stays in the bin for sixty days.
The bin icon becomes visible through the library option.
 
Additionally, can you please verify that by visiting the link https://photos.google.com ?
Enter the link in any browser on your phone & then log into your Google account to view the photos backed up on Cloud.
 
 


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Question: Photos not saving

When I take a picture with my phone, the little thumbnail on the bottom left corner disappears and t…

When I take a picture with my phone, the little thumbnail on the bottom left corner disappears and they aren't saved in Google photos.  I have checked and made sure all the syncs are on, done any updates available, and cleared all caches and data.  Still NOTHING.  WHAT DO I DO?

Answer:

Hi, Cynthia Brewer 8422
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you try to locate the photo through this route?
I suggest you install the "Files" app by Google.
Next, click a new photo through your camera  & then search for that through the "images tab" in the files app.
If you can locate the photo, then please revert to know the next step.


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Question: 2 years back pics are seeing but not opening because by mistake it is deleted from internal storage

I tried to get but not coming My problem is 2 years back pics are seeing but not opening because by …

I tried to get but not coming 
My problem is 2 years back pics are seeing but not opening because by mistake it is deleted from internal storage how to restore those pics 
If I touch It it is coming like -sorry the media file does not exist on your internal storage -like this coming how to solve this 

Answer:

Hi Allamsetty,
 
Can you open the old photos here https://photos.google.com after signing in with the same Google account you use with Google Photos? Be sure to visit that link with Chrome or another browser app, not the Google Photos app.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: How to send photos to device photo app from Google photos

Send photos to device photo app from Google photos

@Barathi
You can't send photos to some photos-app, but you can download a selected picture to device just by opening that picture and that tap hte 3 dots - then you will see that option. 
Then this picture also will be visible in other apps. 
But of course you want thousands :-)


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Question: Delete this video

Delete video

Hi,
if you want to delete a video from Google Photos, maybe it will help to select the specific video and click on the "trash bin"
 
Regards,


Answer:



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Question: How to stop google photos from detecting folders that have been deleted from device with no backup

I deleted some folders from my Android so google photos would stop showing them in the "photos on th…

I deleted some folders from my Android so google photos would stop showing them in the "photos on the device" list (automatic detected). I had not backed up these folders. After deleting, google photos keeps showing the folders, but with empty photos. How do I stop google photos from detecting these folders that have been deleted from devices and not selected for backup? The app allows me to manually delete one folder at a time, but there are many folders, I would like to delete them all at once, as I did in the Android file manager. Thanks.

Answer:

If it really were physical folders you have created yourself, they should be selected and deleted in the Filemanager indeed. 
But it also maybe automatic folders connected to some asocial app and then they may not be deletable.


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Question: I have tried to restore pics to new device, but backup only shows pics from 6 months ago. Any help

Restore photos from backup, but the back up appears to have stopped several months ago. I have check…

Restore photos from backup, but the back up appears to have stopped several months ago. I have checked multiple accounts, verified there was enough storage, and been through google drive and google photos online.

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Question: delete all photos

I have 12gb of photos I need to delete how do I do it? i've backed them all up but now I apparently …

Yes this is . 

Answer:

Yes this is . 

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Question: My photos and videos missing



Hi,
Here is an article about finding missing photos & videos. Maybe that will help you.
 
Regards,


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Question: Before I delete pics from my phone cause the backup is complete how can I see which ones have been u

Also how easy is it to retrieve backed up/deleted from/ now in the cloud photos. Should I archive th…

 Also how easy is it to retrieve backed up/deleted from/ now in the cloud photos.  Should I archive them if I find them so they are easily accessible?

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Question: How can i send all my photos to another email



Hi, George zgheib
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest going through the following article to know about the different methods one can use to transfer pics from one email account to other.
 
 
The article offers several tips on how to do so
However, method C would serve the right purpose.


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