Trying to find out how how old a fireplace pieces that I have is for the front fireplace piece is ca…
Trying to find out how how old a fireplace pieces that I have is for the front fireplace piece is cast iron metal ain't sure just trying to find a little info about it
Answer:
====================End Question=====================
Question: How to restore missing photos & videos in photos by google.No delete,support words & chat no help.
Need other methods beside what Google support says to do online.
====================End Question=====================
Question: Deleted photos
I deleted my photos and i find it's been deleted from my phone if you can recover them back to my ac…
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- And check the Trash
.
- Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: Why some videos that are not in the cloud are counted in the calculation for the storage?
Idk
Is User 49 the same person as Edoardo?
You also should empty the trash in the Google Photos app if you are sure that your original files are safe.
And then have a lot of patience until Google has resetted your counter - they can be extremely lazy hélas.
Answer:
====================End Question=====================
Question: Stolen account from IPhone 8
Retrieve my data. Everything was taken from IPhone 8 but she has some on galaxy tablet and IPhone 6
Answer:
Sorry John, it is totally unclear to me and probably due to confusion about everything.
Ask for techhelp in your own environment.
Just volonteers here - no Google.
Answer:
1623308211519295
Answer:
====================End Question=====================
Question: Video Won't Load
I took 6 videos the same day, all but one will load and play just fine on my phone and showed up in …
I took 6 videos the same day, all but one will load and play just fine on my phone and showed up in the backup on my computer. The one that isn't loading is just a gray box, and is not on the computer from the back up. On my phone when I click on it it pops up like it wants to play but then goes black and gives me the never ending load circle. I have tried Force Stop and Clearing Data from the App and neither has worked. Is there anything else that can save the video or is it just no good?
Answer:
Hello Kiaya,
Thanks for posting in the Google Photos Help Forum.
- Check your internet connection (mobile data).
- Close the Google Photos app and re-launch it.
- Sign out and sign back in to Google Photos with the same Google Account.
- Clear App data:
- Open your device's Settings app (not the Google Settings app).
- Touch Apps.
- Select Google Photos in the list.
- Touch Clear data.
- Update the Google Photos app on your Android phone:
- Visit the Google Play Store.
- Open Google Photos.
- Touch on Update.
Let me know how it goes.
Regards,
Amanda
Answer:
Same problem for me.
Just show that message for every video or just keep loading forever


Answer:
====================End Question=====================
Question: Berat jugak
Help me upgrade my storage
====================End Question=====================
Question: I losy mt phone and cannot retrieve my oictures due to not remembering my google email or password
I have tried to retrieve my pictures from Google photos but cannot remember my email address or pass…
I have tried to retrieve my pictures from Google photos but cannot remember my email address or password and it is trying to send a verification code to 2 old mobile phone numbers that are logged on it and I no longer have those phones and doesn't give me the option to add a new number . The pictures are of sentimental value
Answer:
Hi Amanda,
Welcome to the Google Photos Product Support Group! Sorry you are having this problem.
>>>> I losy mt phone and cannot retrieve my oictures due to not remembering my google email or password
You will get more information and expert support at the support forum that focuses on Google Account issues and capabilities:
Google Account Help Community
Here in the Photos group we are all volunteers without access to anybody else's data or accounts.. I am not sure if there are people with special capabilities in the Account Help group but they are the experts on your situation.
Focus on getting access to your account first. Then you will have access to your photos.
Best regards and good luck, Dougsap (volunteer Google Photos user)
Answer:
====================End Question=====================
Question: I'm trying to find and view a hundred videos in order to Continue the process on receiving my funds
I need to view 100 videos in order to continue The process receiving my funds
====================End Question=====================
Question: I received 2 packages, one has a canvas & photos. The other a canvas&,
I have 2 packages that I nor anyone I know ordered. Both have a canvas, the first also had some phot…
I have 2 packages that I nor anyone I know ordered. Both have a canvas, the first also had some photos as well. The canvases are of a young girl. The photos are of a graduate & some headstones in a cemetery. The invoices are dated June 2, 2021.
Answer:
====================End Question=====================
Question: Plz recover google photos
Plz recover my photos and video
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- And check the Trash
.
- Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
Regards,
Shyamsalma
Answer:
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- And check the Trash
.
- Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: I need help face grouping, but I have Family Link and I don't know if that makes a difference
I have looked it up everywhere and nothing works
====================End Question=====================
Question: How do i stop google auto saving photos and videos from my phone. Id like to be able to load emails.
Please stop auto saving video and photos to my account. I have phone memory for a reason! I can not …
Please stop auto saving video and photos to my account. I have phone memory for a reason! I can not load my emails now this is ridiculous. There's no option for me to disable this myself please fix this!!!!
Answer:
The way you stop uploading photos and videos from your phone to your Google Photos account is to turn off the Back up & Sync setting.
- Open the Google Photos app on your phone
- Tap the account icon - your photo in the upper right
- Choose Photos Settings
- Tap on Back up & Sync
- Turn the switch off
Answer:
Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.
Answer:
I have the SAME problem and worst my switch is turned off! How do I get goggle to stop deleting my pictures from my phone when I delete them on Google photos this is horrible!
Answer:
@3W
In addition to Chris:
Switching off the auto backupping is not enough. Your mail got blocked because you have eaten-up all free space in your account by choosing original quality. And that is why your Gmail got blocked because that service shares the same free space in your account, including Google Drive (if used).
So you have to recover space via photos.google.com/settings in the Safari-browser by logging-in with your Gmail-account and then press the button and wait a day. Also check there if any unsupported videos can be deleted, because these also use space. Thereafter your mail will start working again.
Then come back to hear what should be done furtheron.
@User 96
You see your local files in the Photos-app, so that is why they get deleted. So stop to make space by doing this and follow my advise to 3W.
Good luck
PS: it also helps to delete a couple of the oldest years in Gmail, but that is another story.
Answer:
====================End Question=====================
Question: Split screen on my device
Allow my device Split screen
Hi, Alex Griffin 3rd
Welcome to Google Photos Community Support Forum & thanks for your query.
The following is the literature available on how to use a split-screen on a Pixel phone.
Check whether that works for your phone make & model also.
Else, you will have to look into the documentation provided by the manufacturer of your phone.
Answer:
====================End Question=====================
Question: আছা আমি এক জন্য এর মোবাইল এর সব ভিডিও ছবি দেখতে চাই সে টা কি বাবে
আমি আর এক জন্য এর মোবাইল এর ছবি দেখতে চাই আমার এ আইডিতে সে টা কি হবে
====================End Question=====================
Question: Out of Storage
I deleted thousands of photos and my storage space did not budge. I contacted Google Support twice a…
I deleted thousands of photos and my storage space did not budge. I contacted Google Support twice and was walked through various steps which did not result in a solution. Please assist.
Answer:
Hi Shalene,
>>> I deleted thousands of photos and my storage space did not budge. I contacted Google Support twice and was walked through various steps which did not result in a solution. Please assist.
I assume from the Tag "Web" on the post that you are talking about your account on your computer (and we are not talking about space on a mobile device).
If you were talking to Google One Support, I am sure they must have told you this, but double check.. Empty the Trash (in the upper right corner). If you emptied the trash you should see no photos here: https://photos.google.com/u/0/trash
Confirm that you your space issue is really with photos. Maybe all of the photos that you deleted were not consuming space (e.g., where "High Quality" images uploaded before June 1).
Good luck, Dougsap (volunteer Google Photos user)
Answer:
====================End Question=====================
Question: Nyasebit ngeyngey
Nyasebit ngeyngey photos And my messenger app back To okay please help me to find it
====================End Question=====================
Question: I trying to restore my photo back I need help
Hi Micah Brown 1565,
Once your photos have been permanently deleted then you won't be able to get them back from Google Photos, first you'll need to check to see if they're still in your bin. You can find out how to do this by following the instructions at this link here.
There are apps that you can use on Android that may be able to restore deleted files, if you click this link here it'll take you a Play Store search for restoring deleted photos, you'll be able can find the highest rated apps to see if they help.
As a final attempt to get them back, you could follow these instructions and contact the Google Drive Team:
https://www.google.com/appserve/mkt/p/AFnwnKUsl-F_t0TUyIXrkfObI--uJtlfnEqPpLbeAP2-6U45llAcvRDGpWldi39hQWLt01HdYzieEvV2WG2_dY6lzxpovqAlFkWYvfVa_x0mC8kDUnz7r2AGs_-A5J1fULgzXWGY2iheDap39g
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
I can't get in my contacts and Facebook and now I can't get photo and I start my update my phone and this is a moto this is bad everything is go crazy what is the problem I have to start all over I don't like that all my thing in google I should have a problem with this what go on with google now
Answer:
I need help get my back up with google I never had a problem with my backup with google now it crazy google can't find nothing it keep up with this person I don't know so please. Fix because this should google supposed keep up with my account I did not erase anything it just not right google supposed be good your update
Answer:
Hi Micah Brown 1565,
Once your photos have been permanently deleted then you won't be able to get them back from Google Photos, first you'll need to check to see if they're still in your bin. You can find out how to do this by following the instructions at this link here.
There are apps that you can use on Android that may be able to restore deleted files, if you click this link here it'll take you a Play Store search for restoring deleted photos, you'll be able can find the highest rated apps to see if they help.
As a final attempt to get them back, you could follow these instructions and contact the Google Drive Team:
https://www.google.com/appserve/mkt/p/AFnwnKUsl-F_t0TUyIXrkfObI--uJtlfnEqPpLbeAP2-6U45llAcvRDGpWldi39hQWLt01HdYzieEvV2WG2_dY6lzxpovqAlFkWYvfVa_x0mC8kDUnz7r2AGs_-A5J1fULgzXWGY2iheDap39g
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: My security camera quite playing my video"s
For 4 years my security camera app is on my android phone & i upload them on to my Chromebook Hp . B…
For 4 years my security camera app is on my android phone & i upload them on to my Chromebook Hp . But like 3 weeks ago they will not play say there a Error ? Not sure if there some thing that i unchecked . I have tryed turning Hp off & restarting it nothing changes . I can play the video on my phone no issues .
Answer:
====================End Question=====================
Question: Google Photos auto enhancing - can it be turned off?
Google Photos is automatically 'enhancing' some of my photos I've taken recently. It's making my whi…
Google Photos is automatically 'enhancing' some of my photos I've taken recently. It's making my white shirt appear blue as I'm standing Infront of a sky scene, I wonder if it's trying to enhance the sky but this is all effecting my shirt... I can't seem to undo the changes other than sliding 'to find a better photo' and saving a copy. Bit of a nuisance really! I've looked in settings and nothing jumps out that I could change there.
Answer:
Google Photos does not enhance, unless by applying certain filters in its editor - but that is your own choice. Probably you have chosen some fancy display setting in your phone.
Answer:
Thanks for your response, I don't think that is the case. I swipe to the photos and see them changing each time from the original to the 'enhanced' one where it brightens some colours but makes white shirts look light blue.
Answer:
Please Andrew check this at real Google on photos.google.com because I never see what you mean.
But we all often get the advice to improve the lighting and that is nonsense merely.
So cross away that.
Answer:
Hello, that link was to Google photos? The issue is still there please see attached... This is the same photo, one which keeps getting enhanced and the other I have selected from the 'choose better shot' option. You will see one the shirts look blue, the other white. I haven't asked Google Photos to do this and can't undo it.


Answer:
Sorry Andrew, in the middel of the night here, so just in short.
On the first picture the persons are under-exposed causing the blueish teint.
The second picture is edited, but not good either because under-exposed images can't be improved very much. I am not aware that this editing is done automatically any human interaction.
Hard to test for me.
Sorry
PS: if this image was a burst shoot of about 10 images, there always can be slight differences due to camera-automatics and flash-operation. Then you always are invited to keep the best one only.
Answer:
====================End Question=====================
Question: Duplicate WhatsApp albums
I noticed that I now have two WhatsApp images albums (refer attached screenshot). I'm not sure how o…
I noticed that I now have two WhatsApp images albums (refer attached screenshot). I'm not sure how or why this happened. The photos in each album look to be different. I only have one WhatsApp account and haven't changed accounts recently or anything.

Not sure what to try either. Does anyone know how to fix this?
Answer:
Answer:
Hi
Answer:
Answer:
I don't think there are two *folders*, but two *albums*. Folder path in both albums looks identical to me - and I can only see one folder through the Files app... Unless I've missed something..?
Answer:
I think it's resolved by itself. Maybe in the latest Android update? Don't see multiple albums any more..
Answer:
====================End Question=====================
Question: Google foto/Selective backup location
I want to have the pictures and files from my phone saved in my account based on their location at t…
I want to have the pictures and files from my phone saved in my account based on their location at the time of saving/creating.
Answer:
Hello Richard,
Welcome to the Google Photos Community.
Google photos does not create or change WhatsApp folders, they are created by WhatsApp and Google Photos just shows them in the app.
If you can take a screenshot of the photo details from one photo from each of the folders I will see if there is any clue in the path name. Tap the 3 dots or stroke up to see the details.

Regards,
Peter
Answer:
Hi
Thanks for the response and offer to help out.
Screenshots are attached of one pic from each of the duplicate albums. Can't see any systematic difference myself... Out of curiosity, and in case it helps, how is it possible that there are two albums with identical names? 



Answer:
I don't know how two folders with the same name can exist. Do you have a file explorer (I use X-plore File Manager by Lonely Cat Games) where you can navigate through the file paths to see in the photos are definitely in two folders. Internal shared storage has the pathname /storage/emulated/0
Answer:
I don't think there are two *folders*, but two *albums*. Folder path in both albums looks identical to me - and I can only see one folder through the Files app... Unless I've missed something..?
Answer:
I think it's resolved by itself. Maybe in the latest Android update? Don't see multiple albums any more..
Praise Google and it's many incarnations.
Thanks again for your efforts to help me out.
Answer:
====================End Question=====================
Question: Google foto/Selective backup location
I want to have the pictures and files from my phone saved in my account based on their location at t…
I want to have the pictures and files from my phone saved in my account based on their location at the time of saving/creating.
Is that possible?
Thanks🤗
Answer:
Answer:
I use my phone at work pretty much everyday, and I have loads of stuff saved that I need to delete manually all the time.
Answer:
Answer:
====================End Question=====================
Question: Search for photos i have purchased and are at CVS
I need imformation on wgat. Time the store closes
====================End Question=====================
Question: My sd card picture's are not opened. How can we open it????
Many times try but not opened. When the picture we opened unsupported show in the mobile screen.so h…
Answer:
====================End Question=====================
Question: Uploading photos on website
How can I import my photos in ebay auctions? When I highlight the photo in Google photos and click e…
How can I import my photos in ebay auctions? When I highlight the photo in Google photos and click ebay to import the photo, I get an error message about format. Ebay accepts jpg, gif, etc.
Answer:
The normal format in Google Photos is jpg, but the filesize in MB's will be too large.
Answer:
====================End Question=====================
Question: I want to view my backed up photos without restoring them is there a way
I backed up photos now I dont want to restore them I want to view them
Answer:
====================End Question=====================
Question: Google Photos Storage
I have 10,000+ photos in google photos and it takes up 5.2 MB of space. My mom only has 1,000+ photo…
I have 10,000+ photos in google photos and it takes up 5.2 MB of space. My mom only has 1,000+ photos in google photos and it takes up 12 GB of space. Why do her few photos take up so much space?
Answer:
@megan
Answer:
====================End Question=====================
Question: I have squash plants that have white and yellow splotches on the leaves and I see also some little w
I need to know what these white and yellow splotches are on my squash plants also some eggs on the u…
I need to know what these white and yellow splotches are on my squash plants also some eggs on the underside
Answer:
====================End Question=====================
Question: How in the name of all that's holy, do you order photos? It keeps bringing me back to my drafts.
I have selected my photos days ago and cannot order. I have tried your directions multiple times and…
I have selected my photos days ago and cannot order. I have tried your directions multiple times and it does not work!! I see more complaints like this on your site. So what do we do and how do we order?
Answer:
Hi, Madalina Cristache
Welcome to Google Photos Community Support Forum & thanks for your query.
However, your requirement is unclear.
Is it something like this? When you click pictures at say a place X, then you want to save that in Google Photos.
However, you wish to avoid doing so when you click photos at place Y
Can you please clarify?
Answer:
I use my phone at work pretty much everyday, and I have loads of stuff saved that I need to delete manually all the time.
Is there a way I can set my backup and synchronization based on the location maybe?
Thank you
Answer:
Hi, Madalina Cristache
Thanks for your reply
Now understand your requirement correctly.
There are two ways to do so.
The first is somewhat cumbersome but manageable on most of the makes of Android phones.
- To do so, first, you will have to create one more Gmail account for your workplace-related activities.
- Add that account to Google Photos.
- Now, you will have to keep the backup & sync off.
- Once you click some pics while at work, move them to some distinct folder labelled work.
- Exclude this folder from backup & sync.
- Next, whenever you shoot pics for your memories, move these to another folder named "Home".
- Once done, switch on the backup & sync & allow the folder named "Home" to get backed up completely & then switch off the backup & sync once again.
The second method is slightly easier. However, that's possible only on some makes of devices (Including Pixel)
Here too, you need a separate account for all work-related activities.
But, instead of adding that to Google Photos, create a new profile on your phone with the new account.
That option becomes visible when you pull down the notification panel. A profile icon
will be visible near the gear
icon. Tap on that and add a new profile.
Here is how the screen looks.

Once done, the profile will have a separately allocated space in the memory without interfering with your home profile. This works something like setting up multiple profiles on a Windows Desktop. Every user gets a separate space on the hard disk without any interference with others.
The photos will never appear in your home profile.
Nevertheless, you will have to remember switching to your work profile before capturing any pics.
Answer:
====================End Question=====================
Question: Search for photos i have purchased and are at CVS
I need imformation on wgat. Time the store closes
====================End Question=====================
Question: My sd card picture's are not opened. How can we open it????
Many times try but not opened. When the picture we opened unsupported show in the mobile screen.so h…
Hi, charan bhol
Welcome to Google Photos Community Support Forum & thanks for your query.
If the OS on your phone can't recognise the content on the SD card, you may have to look for some proprietary file recovery app to recover the content.
Answer:
====================End Question=====================
Question: Uploading photos on website
How can I import my photos in ebay auctions? When I highlight the photo in Google photos and click e…
How can I import my photos in ebay auctions? When I highlight the photo in Google photos and click ebay to import the photo, I get an error message about format. Ebay accepts jpg, gif, etc.
Answer:
The normal format in Google Photos is jpg, but the filesize in MB's will be too large.
Google Photos has no downsizer, but if you install Snapseed you have more tools to improve your pictures and you can export then in a much smaller filesize by choosing 2000px and a lower jpg-quality like 80%.
Answer:
====================End Question=====================
Question: I want to view my backed up photos without restoring them is there a way
I backed up photos now I dont want to restore them I want to view them
Hi, chaotic mindz
Welcome to Google Photos Community Support Forum & thanks for your query.
The Google photos app shows the backed up photos without a need to restore those.
However, you need uninterrupted internet access to do so.
However, you need uninterrupted internet access to do so.
Answer:
====================End Question=====================
Question: Google Photos Storage
I have 10,000+ photos in google photos and it takes up 5.2 MB of space. My mom only has 1,000+ photo…
I have 10,000+ photos in google photos and it takes up 5.2 MB of space. My mom only has 1,000+ photos in google photos and it takes up 12 GB of space. Why do her few photos take up so much space?
Answer:
@megan
Because your mom has chosen to store them in original quality in the past.
And you have chosen high quality. If counted, that may have been much more then 12 GB, but until June 1 Google did not count that quality (now called "storagesaver quality"). But new pictures shooted after May 31 will get counted now, but much less fast then original quality.
PS: if your mom uses Gmail, she may get in troubles soon, so come back for further advise.
Answer:
====================End Question=====================
Question: I have squash plants that have white and yellow splotches on the leaves and I see also some little w
I need to know what these white and yellow splotches are on my squash plants also some eggs on the u…
I need to know what these white and yellow splotches are on my squash plants also some eggs on the underside

Answer:
====================End Question=====================
Question: How in the name of all that's holy, do you order photos? It keeps bringing me back to my drafts.
I have selected my photos days ago and cannot order. I have tried your directions multiple times and…
I have selected my photos days ago and cannot order. I have tried your directions multiple times and it does not work!! I see more complaints like this on your site. So what do we do and how do we order?
I saw a phone number once on something and I could kick myself for not writing it down. Now I can't find one anywhere. I am not happy with the way this site is done. It is unorganized and not user-friendly by a long shot. Not I have 22 days to order and no way to order them. What is up with this?
Answer:
====================End Question=====================
Question: I am trying to send a picture to one person Tom O'Brien t tells me 3 how do I delete two
Delete two people on my shared picture
====================End Question=====================
Question: rec'd printed photo book today; first photo in book on first page it not my photo; I have no idea wh
I want a new book without the first page unknown photo
====================End Question=====================
Question: Can I get Google photos to stop backing up photos from other sources on iPhone? camera roll only
I keep getting photos from other apps/locations added to Google photos and then synced with backup. …
I keep getting photos from other apps/locations added to Google photos and then synced with backup. I would like to turn this off. It looks like there is a setting in the Android app called something like "back up device folders" but this doesn't seem to be an option in iOS.
Answer:
Answer:
Thanks for the reply Peter.
Answer:
Answer:
====================End Question=====================
Question: Untitled album I didn't create and I can't delete
A random untitled album showed up on my account. It says it has one item, but when I open it, there'…
A random untitled album showed up on my account. It says it has one item, but when I open it, there's nothing there. When I delete the album, it immediately reappears. Not sure if this is just a bug, or something worse.
Answer:
====================End Question=====================
Question: help to get deleted photo of tras
recovering deleted photos from tras
Hello Gulshina,
Don't see the photo or video?
Answer:
====================End Question=====================
Question: My photos are lost how do I find them?
I have an old Samsung S3 phone that stopped working and I cannot get any of my photos and this phone…
I have an old Samsung S3 phone that stopped working and I cannot get any of my photos and this phone has not been supported in years. My contacts transferred to the new phone but my photos did not. None of my photos transferred. Sync was always on. I have tried several ways to retrieve them but nothing has worked so far. As I stated, I have a new phone is there any way to get my photos from the old phone? Thanks, IA
Answer:
====================End Question=====================
Question: Why am I asked to buy back my
Many of my photos have disappeared over the years. Recently, They have been offered to
Answer:
====================End Question=====================
Question: I am trying to send a picture to one person Tom O'Brien t tells me 3 how do I delete two
Delete two people on my shared picture
====================End Question=====================
Question: rec'd printed photo book today; first photo in book on first page it not my photo; I have no idea wh
I want a new book without the first page unknown photo
====================End Question=====================
Question: Can I get Google photos to stop backing up photos from other sources on iPhone? camera roll only
I keep getting photos from other apps/locations added to Google photos and then synced with backup. …
I keep getting photos from other apps/locations added to Google photos and then synced with backup. I would like to turn this off. It looks like there is a setting in the Android app called something like "back up device folders" but this doesn't seem to be an option in iOS.
Answer:
Hello Andy,
Unfortunately Google Photos backs up all photos in the camera roll and there is no fine tuning available.
Please reach out to Google using the feedback option--> Leave Feedback (click here to see full article)
I can assure you this feedback goes directly to the Google Photos team and is used in management reports to drive the roadmap for new or modified features.
Regards,
Peter
Answer:
Thanks for the reply Peter.
Just to confirm I don't mind google photos backing up the whole camera roll displayed in google photos. What I don't want is if someone sends me a picture in whatsapp, for example, I don't want this to be picked up by google photos, displayed in the google photos camera roll and also backed up. I want it to be completely ignored. There seems to be an option for android that handles this situation by choosing what device folders to be included, however iOS doesn't have this functionality. Or at least I can't find it. I would love to just switch back to android but my work enforces iOS for security reasons apparently.
Answer:
Hello Andy,
Unfortunately Google Photos backs up all photos in the camera roll and there is no fine tuning available.
Please reach out to Google using the feedback option--> Leave Feedback (click here to see full article)
I can assure you this feedback goes directly to the Google Photos team and is used in management reports to drive the roadmap for new or modified features.
Regards,
Peter
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Question: Untitled album I didn't create and I can't delete
A random untitled album showed up on my account. It says it has one item, but when I open it, there'…
A random untitled album showed up on my account. It says it has one item, but when I open it, there's nothing there. When I delete the album, it immediately reappears. Not sure if this is just a bug, or something worse.
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Question: help to get deleted photo of tras
recovering deleted photos from tras
Hello Gulshina,
I'm sorry, but the photos can't be restored if the trash is emptied.
Don't see the photo or video?
If something isn't in your trash, it can't be restored. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago
- You moved it to trash, then emptied your trash
- You permanently deleted it from your trash
But there is maybe a small chance that you can recover the photos, you can try to use a recover deleted photos app.
Greetings from Ann
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Question: My photos are lost how do I find them?
I have an old Samsung S3 phone that stopped working and I cannot get any of my photos and this phone…
I have an old Samsung S3 phone that stopped working and I cannot get any of my photos and this phone has not been supported in years. My contacts transferred to the new phone but my photos did not. None of my photos transferred. Sync was always on. I have tried several ways to retrieve them but nothing has worked so far. As I stated, I have a new phone is there any way to get my photos from the old phone? Thanks, IA
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Question: Why am I asked to buy back my
Many of my photos have disappeared over the years. Recently, They have been offered to
me to purchase. Old Family Photos
only cherished by myself. Stolen, now being presented to me to buy.
Was never asked, nor gave permission to take my photos. Looks like a "Thief" at work to me.
Answer:
Google does not steel anything, but these old photos maybe stored in another account then you are logged-in now. And you may need to pay for more storage in cloud.
Answer:
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Question: Photos from Nov. 2017 - Present are gone. How can I restore them?
I received a new iPhone X to replace my previous iPhone X which was cracked from the front and back.…
I received a new iPhone X to replace my previous iPhone X which was cracked from the front and back. Before I made the replacement, I checked that my photos from my iPhone's gallery were in my Google Photos. From Nov. 2017 - Present they were all there. However, when I finished the startup process on my new iPhone X, the photos weren't there. I only had my photos from Oct. 2017 and before, which was when I used a Samsung Note 5. Is there anyway to recover these photos?
Answer:
Answer:
Answer:
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Question: Backup photos
Backup image
Answer:
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Question: My whatsapp photos and videos are not showing in Google photos from last three weeks please solve
Answer:
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Question: How to email a picture from my phone
Answer:
Answer:
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Answer:
Google does not steel anything, but these old photos maybe stored in another account then you are logged-in now. And you may need to pay for more storage in cloud.
Just check one.google.com/storage and log-in with your backup-account and then come back to tell us about the 3 number you will see there.
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Question: Photos from Nov. 2017 - Present are gone. How can I restore them?
I received a new iPhone X to replace my previous iPhone X which was cracked from the front and back.…
I received a new iPhone X to replace my previous iPhone X which was cracked from the front and back. Before I made the replacement, I checked that my photos from my iPhone's gallery were in my Google Photos. From Nov. 2017 - Present they were all there. However, when I finished the startup process on my new iPhone X, the photos weren't there. I only had my photos from Oct. 2017 and before, which was when I used a Samsung Note 5. Is there anyway to recover these photos?
I did not use iCloud Backup or any iPhone Backup simply because it maxed out at 5GB and I had way more than that saved in photos so I primarily used Google Photos to manage that.
Interestingly enough, my Google Timelines all appear, but the photos taken on those timeline dates/locations are not there.
This happened today (8th of August 2019)
Answer:
Chris,
Before you replaced your phone, did you check the Google Photos website? That is the easiest way to verify that your phone pictures were actually uploaded to your account. If your pictures are not visible on the website, then they were not actually backed up.
It's important to keep in mind that just because your pictures may be visible in the Google Photos app, that does not mean they have all been backed up to your account in the cloud. The app is capable of displaying all pictures on your phone as well as those from the cloud. This is why it's best to verify they have been uploaded by using a computer to view the website.
If this is what happened and you replaced your phone without actually backing up your pictures, then unfortunately there is nothing that Google or any of the volunteers in this forum can do to help you get them back. Google can't help you recover files it never had in the first place.
Regards,
~ Greg
Answer:
Chris,
Before you replaced your phone, did you check the Google Photos website? That is the easiest way to verify that your phone pictures were actually uploaded to your account. If your pictures are not visible on the website, then they were not actually backed up.
It's important to keep in mind that just because your pictures may be visible in the Google Photos app, that does not mean they have all been backed up to your account in the cloud. The app is capable of displaying all pictures on your phone as well as those from the cloud. This is why it's best to verify they have been uploaded by using a computer to view the website.
If this is what happened and you replaced your phone without actually backing up your pictures, then unfortunately there is nothing that Google or any of the volunteers in this forum can do to help you get them back. Google can't help you recover files it never had in the first place.
Regards,
~ Greg
Answer:
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Question: Backup photos
Backup image
Hi, Rinku Singh 4299
Welcome to Google Photos Community Support Forum & thanks for your query.
Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?
Are you not finding the deleted pictures there?
If so, did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.
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Question: My whatsapp photos and videos are not showing in Google photos from last three weeks please solve
Hi, Mohd Aamir 3911
Welcome to Google Photos Community Support Forum & thanks for your query.
However, regretfully, your query is not related to some feature in the Google Photos app.
Did you make some changes through the Settings -> Chats -> Media visibility in WhatsApp recently?
Nevertheless, WhatsApp hides the media folder from visibility to other apps, usually.
But, you will find directions on how to unhide that on WhatsApp FAQ pages.
But, you will find directions on how to unhide that on WhatsApp FAQ pages.
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Question: How to email a picture from my phone
Hi, BC M
Welcome to Google Photos Community Support Forum & thanks for your query.
To share your photo via email, please follow these steps.
- Tap to open the photo.
- Tap the share symbol at the bottom
- Under “Share to apps,” select another app to share. Swipe left to find more apps.
- Scroll through the apps list & tap on the required email app (Gmail, yahoo etc.)
- That will create a draft email with the picture as an attachment.
- Add the email ID of the recipient. Add subject & content to the email & then tap send.
Answer:
Hi, BC M
Welcome to Google Photos Community Support Forum & thanks for your query.
To share your photo via email, please follow these steps.
- Tap to open the photo.
- Tap the share symbol at the bottom
- Under “Share to apps,” select another app to share. Swipe left to find more apps.
- Scroll through the apps list & tap on the required email app (Gmail, yahoo etc.)
- That will create a draft email with the picture as an attachment.
- Add the email ID of the recipient. Add subject & content to the email & then tap send.
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