SD card support

Question: SD card support

Find photo

Hi, Madhuri Kotoky

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

However, your query is unclear.

Is your phone not recognising the SD card?

Or, are the photos not visible in the app?

Can you please clarify?

Answer:

Hi, Madhuri Kotoky

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

However, your query is unclear.

Is your phone not recognising the SD card?

Or, are the photos not visible in the app?

Can you please clarify?

Answer:



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Question: Recover deleted photos

I want to recover all my photos pls help

Hello There,

 

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

​​​​

 

Regards,

Shyamsalma

Answer:



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Question: I want to get back a photo which got permanently deleted

I looked through the bin but I could not find the photo. It was in my favourites and archive but the…

I looked through the bin but I could not find the photo. It was in my favourites and archive but the only explanation is that It got deleted permanently. I really wanted that picture back asap

Answer:

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.

 

Now- with that out of the way let's deal with Kulbhushan Goyal's post in  Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

 

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

 

2. Items deleted manually from photos.google.com/trash can not be recovered.

 

3. Items deleted from your YouTube Channel can not be recovered.

 

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

 

5. Items manually deleted from Gmail trash can not be recovered.

 

6. Items deleted from your Google Drive  will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

 

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

 

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

 

If the answer is helpful, please click "Recommend"  to help other users of the community.

Answer:



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Question: My phone keep on saying my phone doesn't support my SD I can't delete it doesn't want to format pls

Try to delete some apps and photos

Hi, Phumla Ntontela

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

However, regretfully, your query is not related to any feature in the Google Photos app.

I suggest, you please look into the documentation provided by your phone's manufacturer.

Answer:



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Question: 20018 photos

1234567890dm



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Question: Where's my Google exported files

On June 3, I selected some of my Google Photos for export to my pc. Google compiled 21 separate prod…

On June 3, I selected some of my Google Photos for export to my pc. Google compiled 21 separate products. I received the email with those products and clicked on each one for download. All downloads were saved but I don't know where. The only files in my download folder are two that I clicked on to view them. Everything else is MIA.

Where should I look for the zip files to find what I downloaded?

Answer:

@Jack

You did everything wrong - you should deselect all products and then select Photos only and within Photos you should have selected the yearfolders only - assuming you hardly have albums created yourself. 

Then you would have one or more zip-folders in the Download-folder on your computer unless you have chosen to download to Google Drive or OneDrive, but that is a bit unlikely. 

See Take-out

After unzipping, you can delete the zips. And you can delete all json-files. 

Better luck

Answer:

Thank you for your reply.

So, I guess, if I understand your reply, I was wrong to deselect everything except what I wanted to save for export.

So, now that I've downloaded/saved 21 files I should ignore the list (see atch) and redo the whole thing,  right? BTW - what about videos and other data?

Answer:

@Jack

We talk here about Google Photos only - not about any other Google applications. 

So read the information given in Photo resources. 

It is impossible for me to check Take-out for Photos in bulk. 

In smaller tests I just one or two zip-folders 

Sorry. 

 

Answer:

Well, believe it or not, I found the exported files. The all ended-up in a file in my Photos folder and in doing so, they removed everything that was already there.

Is that the way it's supposed to work?

Answer:

@jack

You may have changed the normal download-location towards your main Pictures-folders on your computer, but it never is wise to change standards and that explains that you could not find anything in the normal Downloads-folder. 

And then you may run into problems if unpacking the zips results in overwriting your original files on pc. Of course that should not have happened, but is caused by unpredictable personal situations. 

 

Normally you get a folder with picture and moviefiles with the same amount of json-files with superfluous metadata (it are simple textfiles, so their content can be viewed). But normal camerafiles already contain all relevant metadata and social media files contain no metadata at all.  

Hard to say more about and goodnight from here. 

Answer:



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Question: Photos are saved from a text into apple photos don't seem to be backing up to google photos

My sister texted me a photo and I saved it to my Apple photos. I just did a back up through Google P…

My sister texted me a photo and I saved it to my Apple photos. I just did a back up through Google Photos hoping it would show up there so I could get prints made at Walmart but the photo will not come through to google photos. This has happened to me multiple times in the past as well. It seems like pictures people send me or even airdrop to me won't show up in my Google Photos back up. How can I fix this so that all of my photos are backing up to google photos?

Answer:



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Question: How to Remove a merged face and give a new name in Google Photos app

How to Remove a merged face and give a new name in Google Photos app



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Question: Photos don't show up on my iphone

I had google photos on my android with all the photos backed up and now I got iPhone and downloaded …

I had google photos on my android with all the photos backed up and now I got iPhone and downloaded google photos but the photos don't download, the white squares are there but not the photos, what can I do with that?

Answer:



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Question: Gallery la ulla photos and videos la delete aiduchu pls eppadiyachu photos videos Vara mathiri panni

Pls

Hello There,

 

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

​​​​

 

Regards,

Shyamsalma

Answer:



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Question: Google Photos will not allow me to upload photos to my account & more. Help please!!

I have 2 issues I'm trying to resolve and I am getting very frustrated because I can't seem to find …

I have 2 issues I'm trying to resolve and I am getting very frustrated because I can't seem to find an answer to either issue. 

Can anyone tell me why the photos and screenshots I take on my phone go into both my mom's account & my Google Photos account? The other issue I have is when I go into her account to delete said photo(s) it will delete it from my account too? Im so frustrated trying to stop this from continuing to happen. 

Keep in mind that I helped (and continue to help) my mom with pretty much everything. I set up all of her accounts, email, Google account, etc. I need to have access to her accounts so I can help her when she runs into a problem or needs help understanding something. I do have her accounts saved in my phone. I can toggle between her account and mine in all Google apps. I have stopped the backup & sync for her account on my phone. We are NOT sharing any photos, links or albums. I have tried to change setting s but nothing has fixed this problem. Thank you all in advance for your help, it's MUCH appreciated!  Christina

Answer:

Hello Christina,

 

The Google Photos app acts as a portal to view both the Device copy and the Google Photos 'backed up' copy. It does not store any photos.

 

Each time you choose a different account it will 'see' all the photos on the device, but it does not 'back them up'  You can check which account the photos are backed up to at Photos - Google Photos - Tap here and signing in with each account.

 

Regards,

 

Peter

Answer:

Hi Peter, Thank you for the reply.  Just so I make sure I am understanding what you are saying... I may see my photos in my mom's Google Photos account but she cannot see them. The only way she would see them is if I had it set up so my Photos/screenshots were being backed up to her Google photos account. Do I have that right? 

Christina

Answer:

Hi Christina,

 

Yes, that’s right. In Settings;  Backup & sync the Gmail account chosen is the only one which the photos will be uploaded to,

 

Peter

Answer:

Just for final clarification... when she is on her phone and I am on my phone, she cannot see the photos or screenshots I take on my phone that upload instantly to Google Photos, is that right?  I can go right in after I take a picture/screenshot and see them in my Google photos and also in hers when I log in to her account on my phone. Thanks again for your time. This has helped me so much. 

Christina

Answer:

When you log in to your mom's account on your phone you will see all her photos backed up at photos.google.com plus all your photos and screenshots stored on your phone.

 

When your mom is on her phone, signed in with her account, she cannot see the photos or screenshots you take on your phone.

Answer:

I am so confused  as my pics are being backed up now but have no ldea where they are going  will they still  stay on Google photos  l don't want to lose them please help

Answer:

Hello ca

 

I don't know how to help you, please raise a new question by going to  https://support.google.com/photos/thread/new and fill in as much information as you can, including type of device, and software version,

 

Thanks,

 

Peter

Answer:

Hi Christina,

 

Yes, that’s right. In Settings;  Backup & sync the Gmail account chosen is the only one which the photos will be uploaded to,

 

Peter

Answer:



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Question: Wrong photos

Some of the photos that show up in my photos from the past year are not my photos

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Yes. My phone pops up "memory from last year" photos every few days and sometimes they are not photos from my library. They are pictures of people/places I don't know. Any ideas?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



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Question: How do i move photos from google photos to free prints.

I have tried to download photos from Google Photos to Freeprints. But they will not do it anymore.

Hi Irene,

 

On your Android device I suggest that you share the photos from the Google Photos app to the FreePrints app.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



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Question: Is this CGI?

Verify if this is CGI.

Hi, Joseph Cannelongo

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

By CGI I guess you mean computer generated imagery.

However, regretfully, Google Photos doesn't offer any tools to detect CGI. The metadata can also be spoofed.

Answer:



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Question: My photos deleted, how to get them back

Photos have been deleted from my library of Google photos all these photos are important to me How t…

Hello There,

 

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

​​​​

 

Regards,

Shyamsalma

Answer:

Hello There,

 

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

​​​​

 

Regards,

Shyamsalma

Answer:



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Question: Sync photo

Currently Google photos backsup my photos on phone only over wifi Hoe to get it to backup over mobil…

Hi, Partha Sarathi Palit

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

To allow the app to backup over mobile data please follow these steps.

• Tap your profile icon
• Tap photos settings
• Tap Backup & sync
• Scroll down & tap mobile data usage
• Set daily limit as "Unlimited". Choosing this removes a lot of trouble.
• Tap the slider in front of "Back up whole roaming". That ensures uninterrupted backup even while roaming.
• Next, through the settings on your phone, allow the Google Photos app to use internet data in the background.

Once you ensure all these settings, the app will start backing up, uninterrupted.

Answer:



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Question: 1 जून के बाद से मुझे लग रहा है की फोटो की क्वालिटी खराब हो गई ही।

1 जून के बाद से मेरी पुरानी फोटो की क्वालिटी खराब लग रही है।

Hi, Javed Ansari 9390

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

If you switch over from original quality to space saver quality, there will be some degradation, but mostly unnoticeable.

 

Nevertheless, can you please provide screenshots of the photos before 1st June 2021 & after 1st June 2021 side by side, to compare the deterioration in display quality?

Answer:



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Question: How do I save this photo as a pdf

How do I save this photo as a pdf

Hi, Gina Cottonaro

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

To convert a picture to PDF, please tap to open that & slide up.

AT the rightmost edge below the picture, you will find an option to print. Tap on that.

Then, it will show all the available printer. A print toe PDF option will be there by default.

Select the right size of paper, margins etc & tap print.

That will save the picture as a PDF.

Answer:



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Question: Does deleting pics after sending them to someone who SAVED them to his google drive deletes them

if i send a photo to a contact, and said contact adds

if i send a photo to a contact, and said contact addsit to his google photos; Then I delete that same photo from my google photo,does it also disappear for him or not ? i need to know if i can usethis to transfer photos from one email to the other

Answer:

Hi there,

 

If your friend saves it to his Google account it's backed up. And it won't disappear if you delete the photo from your Google account.

 

Regards,

Shyamsalma

Answer:

Hi,

Thank you for the answer! I just need to clarify that i've sent it using google photo, does it still remain undeleted knowing this ? 

(it sounds like a petty detail but i want to make sure my questions goes across because i don't want to randomly lose my pics after deleting them from the old google photos)

Answer:

I would recommend you to ask your friend to download the photos you send them and save it to their phone storage just in case anything goes wrong.

 

Just as a backup plan.

 

 

Answer:



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Question: How do I see the most recent photos and videos I uploaded?

So, I'm uploading all of my home videos to Google. The dates are all importing wrong. So, I need to …

So, I'm uploading all of my home videos to Google.  The dates are all importing wrong.  So, I need to change the date to the correct date.  But, a video imports, I click on the completed image and then I can't find it.  Google, as much as I can tell, only sorts by the date of the photo or video was taken, not the date I imported it.  Is there a way I can sort by the date I uploaded it so I can find these videos and correct the date?

Answer:

Hi, David Orlow

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

You have tagged web & hence to do so on a desktop, please enter the term https://photos.google.com/search/_tra_

Then, that will show the photos & videos sorted on the date of upload.

Answer:



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Question: How is the location determined for screenshots that my Google Photos app downloads from my iPhone?

I have Google Photos app on my iPhone and it downloads from my iPhone photos gallery. I took a scree…

I have Google Photos app on my iPhone and it downloads from my iPhone photos gallery. I took a screenshot of a photo that was sent to me in a direct message on Twitter, and a place in WV, USA was given as the location in your app. (My location was and still is in AZ, USA.) I later took screenshots of the entire conversation of the direct message including the same photo but this time your app gave locations in Switzerland and Mexico, but not WV. I also discovered location information given for other direct messages sent to me on social media without photos, and even for a screenshot of my email inbox. Please tell me how the location is determined for these screenshots without photos, and how more than one location could be given. Thank you.

Answer:



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Question: Screenshots are storing in the camera file, how to divide them?

I'm trying to divide screen shots from camera file in the Google photos

I'm trying to divide screen shots from camera file in the Google photos

Answer:

Hi There,

 

After taking a close look at your screenshot I assume that are you using a XIAOMI Device.

 

The problem about Xiaomi Device is that, If you explore File Manager (internal storage), you'll a folder called DCIM. And that folder contains various other folders called "Camera, Screenshots, restored etc."

 

So the screenshot you take lands into the DCIM, which is backed up by Google Photos considering it is a photo taken using the camera app.

 

Regards, 

Shyamsalma

Answer:



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Question: Google photos should contain punlimited back up option for high quality photos (paid)

I want to pay at once for unlimited pack for my high quality photos backup . Dont want yearly plans …

I want to pay at once for unlimited pack for my high quality photos backup . 

Dont want yearly plans . 

You should include one time payment option too for high quality photos backup .

Answer:

Hello Rajesh,

 

It's not possible you can't buy cloud storage forever you can only rent it.

The most you can do is pay for a year in prior.

 

Hope this helps.

Thanks.

 

 

Answer:

Hello Rajesh,

 

It's not possible you can't buy cloud storage forever you can only rent it.

The most you can do is pay for a year in prior.

 

Hope this helps.

Thanks.

 

 

Answer:



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Question: I didn't upload much after June 1st but everything I uploaded before is counting against my memory

I don't know what to do

Hello Crystal,

 

Head over to https://photos.google.com/quotamanagement  This should give a clue on where the storage is being used. Large photos and videos >5MB are listed and can be reviewed.

 

Storage may be reduced by going to https://photos.google.com/settings and using the Recover storage option.

 

If you need to subscribe to Google One you can Create a family group then share the storage between members and it can be used in addition to their own 15GB

 

Review backup settings on Mobile

1. Open Google Photos .
2. At the top right, tap your account profile photo or initial  Photos settings .
3. Tap Back up & sync.
4. Check your settings:
   • Back up & sync: Make sure "Back up & sync" is turned on.

Review your upload size to the web

1. On your computer, open photos.google.com/settings.
2. Select High quality or Original quality for future uploads.

Review backup settings for the Backup and Sync computer app

1. On your computer, download and install Backup and Sync.
2. Sign in to the Google Account that you use for Google Photos.
3. Select to back up only photos or videos, or all files.
4. Select any folders you want to back up.
5. Under “Photo & video upload size,” select your upload size

Regards,

 

Peter

Answer:



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Question: HELP .S.O.S. Life & Death situ. please review ip address, gmail, email, remote access modif photo fi

Contact immediate FBI or CIA assistance.. S.O.S. My gmails, email, IP address have been remotely acc…

Contact immediate FBI or CIA assistance.. S.O.S. My gmails, email, IP address have been remotely accessed by hackers and modified show the original content is Dont immediately availiable. Please contact FBI or CIA Agent ASAP. LAPD officers and other law enforcement involved in hackers ring... Please save my life I've Been experiemented on with liquid magnetic and other technical equipment. Immediate assistance needed life or death...

Answer:



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Question: Favourites and archive have been reset



Hi.. i opened up Google photos today to find my already archived photos and the photos that i have set in my favourites album but when i open the favourites it says that there are no favourites same thing goes for my archived photos although i can find them normally in my photos but they have been strangely removed from the favourites and archive albums ... Please if anyone can help thank you.

Answer:



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Question: My Gallery photos not deleting

Not delete gallery photos

HI There,

 

Can you visit https://photos.google.com and try deleting your photos.

And after deleting can you check if it's gone from the android app as well.

 

Let me know,

Regards,

Shyamsalma

 

Answer:



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Question: Regarding " Google one subscription packs "

v

v

Answer:

Hi, SHAKTI DIXIT

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

By now you must have got response to your query.

Can you please share that?

 

By the way, this is a peer support forum where the queries are answered by volunteers who are users like you.
There aren't any Google employees or representatives reading the posts.

We answer the queries based on the information available in the public domain.

Thus, sharing the response you got by sending a query to Google will be beneficial to all the community members.

Answer:



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Question: Best way to mirror an Android phone to Firestick

Seriously

Hi There,

 

Thank you for posting into the Google Photos Forums,

Feel free to let me know incase you have an issue while using Google Photos.

 

 

Regards,

Shyamsalma

Answer:



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Question: Voice on videos

I have no sound on my videos



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Question: Photos disappeared from my google photos

Same Id was log in into my iphone and Samsung phone , i have backed up my both phone photos on goolg…

Same Id was log in into my iphone and Samsung phone , i have backed up my both phone photos on goolge photos but suddenly all photos from my samsung phone got disappeared and iphone photos are still visible in google photos account.

Answer:

Hi,

Here is an article about finding missing photos & videos. Maybe that will help you.

https://support.google.com/photos/answer/6306652

 

Regards,

Answer:



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Question: Will synced photos from iCloud to Google Photos be deleted from both places?

I synced my iCloud photos with Google Photos and then decided that I only want to share select folde…

I synced my iCloud photos with Google Photos and then decided that I only want to share select folders in iCloud with Google Photos. If I delete the photos from Google Photos so I can start fresh...will it also delete the photos from iCloud (which I don't want)? Also wondering (once I am synced the way I'd like) if changes I make in those folders on iCloud will sync with Google Photos (deleted or added photos)?

Answer:

Hello Jessi,

 

Unfortunately you can only sync the Camera roll.  Google Photos does not see the albums as they are software collections in Apple Photos. All or nothing unless you change to manual.

 

The safest way to delete from Google Photos is to delete the app and go to photos.Google.com to delete the photos and then reinstall the app.

 

Regards,

 

Peter

Answer:

I synced my iPhone photos with Google photos…what I'm asking is if I delete all of my photos from Google photos, will it then delete them from my phone as well? In other words, is Google photos continually syncing with what is on my phone and if I delete a photo from Google photos will it then automatically delete it from my phone?

Answer:

Deleting photos using the Google Photos app automatically moves them from your camera roll and they go into the Apple Photos Recently deleted album.

 

There is no automatic syncing, deleting photos from photos.google.com will prompt for the deletion to be applied to the camera roll copy. This prompt can be rejected or ignored.

Answer:

I do not want to delete the photos on my camera roll that are also synced with iCloud. I just want to delete the duplicate of my photos that is now in Google photos without affecting my iPhone camera roll/synced iCloud photos.

Answer:

Then back to the initial answer.

 

The safest way to delete from Google Photos is to delete the app and go to photos.Google.com to delete the photos from the Google servers.

Answer:

Then back to the initial answer.

 

The safest way to delete from Google Photos is to delete the app and go to photos.Google.com to delete the photos from the Google servers.

Answer:



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Question: Can Partners Search Shared Libraries?

I've shared my Google Photo library with a partner, also a Google account user, and so far no issues…

I've shared my Google Photo library with a partner, also a Google account user, and so far no issues with that person being able to view all of my pictures (I shared all of my photos with no date restriction). When my partner views the shared library on their account, though, they are unable to search my photos for things like location. There's no search bar or option in their shared view, and when they attempt to search for a location that's only in my shared photos from their library nothing shows up. 

Can a partner who is viewing a shared library search the shared library without saving all of the photos to their library (which would actually be a pain if they only wanted to save certain locations but couldn't first search by location)? I just shared the library about an hour ago so is this something that they just have to wait to test until the sharing process is complete? I've read on this forum that it can take a few days to complete. 

Thanks!

Answer:

"Can a partner who is viewing a shared library search the shared library without saving all of the photos to their library ?"

The short answer is: NO. Only photos in your library are indexed for searching. A work-around is that the partner shares an album with the photos you want.

Answer:



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Question: I want to recover my permenanty deleted photos can you help

I want to recover the permanently deleted photos from Google photos

Hello There,

 

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

​​​​

 

Regards,

Shyamsalma

Answer:

No, Once the photo is deleted from the trash, its gone permenantly. And it cannot be recovered.

 

Try getting some professionals help locally who can restore your photos from the phone storage.

 

Sorry to say Google cannot do anything about it.

 

 

Answer:

No, Once the photo is deleted from the trash, its gone permenantly. And it cannot be recovered.

 

Try getting some professionals help locally who can restore your photos from the phone storage.

 

Sorry to say Google cannot do anything about it.

 

 

Answer:

Hello There,

 

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

​​​​

 

Regards,

Shyamsalma

Answer:



====================End Question=====================


Question: restore pi

recover permanently photos

Hello There,

 

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

​​​​

 

Regards,

Shyamsalma

Answer:

Hello There,

 

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

​​​​

 

Regards,

Shyamsalma

Answer:



====================End Question=====================


Question: Can I delete photos & videos from my laptop once they're already backed up?

I signed up to Google One in order to finally move my media to the cloud. Considering all of it was …

I signed up to Google One in order to finally move my media to the cloud. Considering all of it was on my PC's hard-drive, I logged into Google Photos and dowloades the backup assistant. After that I selected my Images folder. Backup is happening right now and will take quite a while. Will I have to keep all the media on physical storage afterwards?

Thanks.

Answer:

Hello Marcos,

 

Once uploaded to Google Photos you can safely delete from the laptop, but that means you only have one copy and no backup. Perhaps a low cost USB drive could be used to store the originals.

 

Regards,

 

Peter

Answer:

Hi Peter,

I'm definitely considering it. Thanks a lot for your time answering my question.

It helped a lot!

Best wishes,

Marcos

Answer:

@ Marcos Bello

An additional reason for keeping the originals (although having a backup is already more than a good reason) is that uploading to Google Photos will ignore the folder structure that you may have on your computer. All photos will be added to the "Photos" tab, sorted by "Date taken" (if available).

Adding all photos to albums from the Photos tab will be very laborious. After the initial upload you can however still add photos directly from a local folder to an album: the photos will be added to the album but will not be added again to the Photos tab.

Answer:

Thanks a lot!

My upload is still happening, considering I have over 50k files.
At least half of them have been uploaded already, and I realized a lot of them were uploaded with different dates to what they were organized in Windows.

I guess I'll go over each one of them adjusting the dates whenever I have some free time.

Answer:

@ Marcos Bello

An additional reason for keeping the originals (although having a backup is already more than a good reason) is that uploading to Google Photos will ignore the folder structure that you may have on your computer. All photos will be added to the "Photos" tab, sorted by "Date taken" (if available).

Adding all photos to albums from the Photos tab will be very laborious. After the initial upload you can however still add photos directly from a local folder to an album: the photos will be added to the album but will not be added again to the Photos tab.

Answer:

Hello Marcos,

 

Once uploaded to Google Photos you can safely delete from the laptop, but that means you only have one copy and no backup. Perhaps a low cost USB drive could be used to store the originals.

 

Regards,

 

Peter

Answer:



====================End Question=====================


Question: videos not playing on iphone

I have iOS 10.1 and have recently migrated all my photos and videos to google photos. The photos app…

I have iOS 10.1 and have recently migrated all my photos and videos to google photos. The photos appear fine, but the videos don't all play. There is just a circle suggesting that it's loading but nothing ever happens. After reading other people's posts I tried uninstalling and reinstalling the app on my phone but that did not work.

I can play the videos on my computer when I log into the google photos site.

There are some videos that play in the app on my phone, which seems to correlate to ones that haven't been moved to the deleted folder on my phone. The whole reason I did this was to free up space on my iphone, so why does there have to be a copy of the video on the phone for it to play in the app??

Answer:

Hi Sarah,

Welcome to the Google Photos Help Forum.

Could you please try uninstalling and reinstalling the Google Photos app to see if it helps? Also, make sure it is currently up to date.

If that doesn't help, I recommend trying these troubleshooting steps in a sequence and see if any help:

• Do a force restart by holding the home and power buttons at the same time until the Apple boot logoappears.
  
• If the application freezes or is not responding, you can force the app to close by holding the power button until the red slider Slide to Power Off appears. Do not slide the slider. Instead, hold the home button for 5 or 6 seconds, and you should be returned to the home screen.
  

Lastly, you can try the below mentioned steps if all else fails:

• Go to Settings.
  
• Turn on Airplane Mode.
  
• Wait a few seconds, and turn it back off.
  
• Tap on the Settings icon.
  
• Select the General menu. 
  
• Scroll to the bottom and tap on Reset.
  
• Select Reset Network Settings.
  
• The device will take a minute or so to reboot.
  

Let me know if this helps.

Best,

Emma

Answer:

This has sort of helped, the only thing that made a difference was reset network settings. Now videos mostly play but not as quickly as they did when there was a copy on my phone. 

I sometimes have to press play and pause a few times before they will play. 

When they are stored on my phone they play instantly. How is it that the google photos app needs to read info from the phone? I thought everything was meant to be on the cloud?

Answer:

Hi Sarah,

Appreciate your response.

Just to let you know, the videos are stored in the cloud but they might take some time to play as it depends how good the internet connection is.

Hope this helps.

Best,

Emma

Answer:



====================End Question=====================


Question: Back uped photos are missing the photos are deleted while seeing the that photos

Back uped photos are missing the photos are deleted while seeing that photos

Hi, Sachin J. N

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

Are you saying that when you open a photo to view, that gets deleted automatically? That can't happen. Did you use some different command?

Answer:



====================End Question=====================


Question: Hello medam/sir,

Hello Sir ,

 

If you have uploaded photos on google photos and deleted it please take a look at the below info.

 

 

 

Following is text from the official Google Photos Help page about deleting and restoring photos and videos: 

 

Restore photos & videos

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. At the bottom, tap Library  Trash .
3. Touch and hold the photo or video you want to restore.
4. At the bottom, tap Restore. The photo or video will be back:
   • In your phone’s gallery app
   • In your Google Photos library
   • In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Important:

• If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
• If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
• If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.

Empty your trash

If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

 

Important: If you empty your trash, you permanently delete any items in your trash.

 

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You permanently deleted it from your trash.
• You permanently deleted it from your device’s Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 

 

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 

 

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

 

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 

 

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

 

Thanks.

Answer:

Like mentioned by Yasin,

 

Photos that are deleted from the trash are gone permenantly and it cannot be recovered.

 

You may try reaching out for some professional locally who could recover those photos from your phone storage.

 

There is nothing Google could do about Permenantly Deleted data.

 

Regards,

Shyamsalma

Answer:



====================End Question=====================


Question: What happens to files that are not backed up?

I have stored some files that are not backed up

Hi There,

 

The files that you don't back up remains in your phone storage.

And the files that are backed up remains on the cloud and you can access them from any device as long as you are logged into your Google account.

 

 

Regards,

Shyamsalma

Answer:



====================End Question=====================

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