Google photo QA: Missing photos

Question: Missing photos

I backed up all my photos to Google photos and saw them in the app, before resetting my phone. When …

I backed up all my photos to Google photos and saw them in the app, before resetting my phone. When my phone was done setting up, hundreds of my photos were missing. Why aren't they there?

Answer:

Hi McKenna,

Prior to resetting the phone did you visit the https://photos.google.com website to check whether all the photos were there?

here is how to save a video to your device for offline viewing:

on your Android device, open the Google Photos app
open the video you want to save
tap the 3-dots icon
tap Download

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.

Now- with that out of the way let's deal with surya deshmuk's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

====================End Question=====================

Question: Sorry video not loading

I went onto google photos and it said that there was a video being uploaded to my google account, When I went to click on the video it said, "Sorry, Video is not loading." I then checked the size of the video and it said 0MB. I deleted the video as I was not sure what it was because I could not even view it, also the date and time that the video was taken was exactly the same time that I took my last photo.

Answer:

====================End Question=====================

Question: Hello sir mam

Now- with that out of the way let's deal with Sabuj Hassan's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

====================End Question=====================

Question: Upload photos from my Photos on icloud?

upload my "photos" from Mac, "Pictures" from Mac, Dropbox extention

====================End Question=====================

Question: How do I retrieve deleted photos?

Hi everyone! My images got deleted via Google Photos and it is crucial that I restore them because I…

Hi everyone! My images got deleted via Google Photos and it is crucial that I restore them because I need them for a court case. I spoke to someone on Google Drive and she ran the restore tool. She told me to wait 48 hours, I did, and only about half of the images showed up. I spoke to someone else today and she said that the only thing I could do was run the restore tool again and contact someone in this community. Could you please help? It is very, very important! Thanks!

Answer:

Were the images both deleted and emptied from the Trash? If so, only Google Drive Support can restore them and there wouldn't be anything anyone here can do for you. If the images were still in the Trash and all Google Drive Support did for you was remotely run recovery, you can try to restore the images on your own:

Open the Google Photos App on your phone.
Select Menu near upper-left of screen.
Select Trash , which will display images deleted from Google Photos within the past 60 days.
Locate the first image (including videos) you want to restore and select it.
Select other images to restore as well, individually or in a string (the latter by going to the end of the string of images to select then holding Shift while selecting that last image).
In the blue Selected bar that appears at the top of the screen, select Restore at right of bar.

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

Hello, no. The images were deleted from the trash as well.

Sorry, then only the Google Drive Support team can help you.

Answer:

====================End Question=====================

Question: Where are my photos? All my photos Nov 2019 are gone. I recenty factory reset my phone.

I recently factory reset my phone because of battery life issues. I'm pretty sure I backed it up and…

I recently factory reset my phone because of battery life issues. I'm pretty sure I backed it up and had auto backup on Google before I factory reset it. I know I used to be able to open up my gallery or Google photos app and all my photos were there. Now all my photos from November 2019 are missing. Where did they go? How do I get them back? Some of them are very important and have sentimental value. I'm missing over a year's worth of photos.. is it because they recently put this thing where you have to pay? Do I just have to start paying for storage and they will come back? Where are they? How do I get them back? I need someone's help.

Answer:

====================End Question=====================

Question: Photos in different order and missing

I recently purchased a new phone and when I transferred everything from the old one to the new one m…

I recently purchased a new phone and when I transferred everything from the old one to the new one my Google photos were all messed up. Out of order and some missing.

Answer:

====================End Question=====================

Question: Hi , in my Google photo I can see 2032 pictures has been deleted. I want to see what photo that

Some pictures had been deleted from my account.I don't know what are those . Plz help me what are th…

Some pictures had been deleted from my account.I don't know what are those . Plz help me what are those deleted items and I can't not see my Google account 2017 times of pictures my daughter times born pictures I couldn't find them.

Answer:

====================End Question=====================

Question: When I search up my name on google it has a photo of me and I want to Delete that photo

Hey,

When you search your name on Google, look under your listed photo and you'll see the name of the website where your photo was uploaded. Go to that website and delete your photo if your photo was uploaded to an account of yours on that website. If it's a video website, you may need to delete the video that has your photo in order for the photo to disappear from Google a few days later.

Answer:

====================End Question=====================

Question: How do I turn off auto upload of my computer images to google photo?

I use my computer for work quite often and google photos automatically uploads every single photo I …

I use my computer for work quite often and google photos automatically uploads every single photo I put on my computer. I don't want all this stuff in my google photos, how do I turn it off???

Answer:

Then you have activated the Backup & sync app from Google on your computer to upload to Google Photos instead of restricting to work-related documents on Google Drive only.

So you need to check your settings.

On the main page (shown below) you will need to uncheck any picturefolders scanned and to uncheck Upload to Google Photos. But folders with documents like Office-files and PDF's may stay selected, because such files are not compatible with Google Photos.

And on the photos.google.com site you can delete the work-related pictures without causing troubles on your computer.

But the already synced pictures also are stored on Drive in the Computer-section. Better to leave them there, because deleting will cause troubles on your computer.

Best.

Answer:

Then you have activated the Backup & sync app from Google on your computer to upload to Google Photos instead of restricting to work-related documents on Google Drive only.

So you need to check your settings.

And on the photos.google.com site you can delete the work-related pictures without causing troubles on your computer.

But the already synced pictures also are stored on Drive in the Computer-section. Better to leave them there, because deleting will cause troubles on your computer.

Best.

Answer:

====================End Question=====================

Question: If I delete (permanently) my photos and videos from GOOGLE PHOTOS, do I get my space back ?

I permanently delete my photos ( year 2017 - more than 1000 photos and videos), but my memory is sam…

Hi, Bogdan Hreceniuc

Thanks for your query.

If you have chosen to store photos & videos in high-quality format, you wouldn't be able to recover any space by deleting those. The backed-up photos would be occupying zero space right now.

That may be the reason you aren't getting any space freed by deleting old photos.

However, please visit the link https://one.google.com/storage/management?from=1

to know what's blocking the space right now.

Answer:

@ Bogdan Hreceniuc

Unfortunately there are many complaints that storage is not recovered soon after deleting photos from Google Photos.

When the link given above tells you that photos do use storage, I recommend to go to https://photos.google.com/settings and use "Recover storage". This will convert all photos/videos to the (still) free "High Quality" format.

Answer:

@ Bogdan Hreceniuc

Unfortunately there are many complaints that storage is not recovered soon after deleting photos from Google Photos.

Answer:

====================End Question=====================

Question: How do I update Google Photos to the newest release? Or the latest BETA is preferred.

How to Update Google Photos to latest stable release or latest BETA release?

Hi, Jim Grigg

Welcome to Google Photos Community Support Forum & thanks for your query.

If the auto-update option is active, we aren't required to do anything to update the apps installed through the Play store.

Nevertheless, you can visit Google Play, tap the hamburger icon & then "My apps & games". Next tap "Installed". If any updates are pending, that will be visible here.

Google Photos public beta may not be available to everyone. Further private beta testing is possible only through an invitation.

Answer:

====================End Question=====================

Question: How do I get my camera back the way it was this morning n get google off it

How do I get my phone camera back the was it was this morning without google...now it has a bunch of…

====================End Question=====================

Question: How to recover my permanently deleted photos?

I am worried because my photos deleted permanently. So now i want all get back.

Now- with that out of the way let's deal with Javed Alam 3148's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

====================End Question=====================

Question: I can't get photo scan to load on my iPhone 10

I deleted PhotoScan app because it wasn't working and then tried to reload it and it won't load. I o…

I deleted PhotoScan app because it wasn't working and then tried to reload it and it won't load. I open the app from App Store and then the app just goes away.

Answer:

====================End Question=====================

Question: Please why some pictures is not showing clear on my phone 📱

Please some of my backup photos isn't showing clear well, please why?

====================End Question=====================

Question: Shared-In Album is Not Found by Search in Google Photos

Neither shared in albums or individual photos in those albums are found by Search in Google Photos. …

Neither shared in albums or individual photos in those albums are found by Search in Google Photos. The album appears in Sharing and can be set to View in Albums, but it still is not found by Search, either album title or individual file names.

Answer:

@Louis

As long as shared pictures are not saved in your own library, Google can't search in them.

That's all.

Answer:

@Louis

As long as shared pictures are not saved in your own library, Google can't search in them.

That's all.

Answer:

====================End Question=====================

Question: I deleted some important files from Google photos permanently, I need help to recover them.

Hello, I deleted some of my important files accidentally on google photos, those were the raw files …

Hello,

I deleted some of my important files accidentally on google photos, those were the raw files for my youtube videos, I recorded them yesterday, and they may have uploaded yesterday.

But today, I deleted them accidentally, please help me to get those files back.

Thanks,

Irfan Shekh

Answer:

Irfan, Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: Trying to edit/trim saved videos in "google photos" I keep getting "unable to save changes". Why?

Why am I not able to save edited/trimmed videos from my "photos" app?

When I try to edit (trim) existing videos (previously backed up in "photos\

Answer:

====================End Question=====================

Question: Sync Google Photos to PC

Since Google Photos separated from Drive we've lost a very useful feature; the ability to have all y…

Since Google Photos separated from Drive we've lost a very useful feature; the ability to have all your photos automatically transferred to your computer. There are various ways to sync pics from PC to Google Photos, but absolutely no way of going the other way round. Why? It almost seems obtuse to not have this feature.

The options seem to be manually select photos/albums to download; not convenient. Or use takeout to download them all in one go; which is both inconvenient and time consuming (depending on internet speed).

I'm mystified (and somewhat annoyed) by the lack of a two way sync. What are the reasons for not having this feature, and are there any plans for a full google photos sync to be added in the future? Is there anyway to plead with Google to add this?

Answer:

@Jeremy

We never know about any plans from Google: they always come as a (sometimes bad) surprise :-)

And Google sees their Photos-cloud as their main place for backupping, so no need for any syncing to pc - that's oldmodish. Besides: Google Photos is presented as an endless stream, so hard to sync to one single folder on PC because of capacity limits.

But if you still want to use your computer as your main place for editing and managing, you simply can connect your phone with your computer weekly in order to copy its new stuff to some folder. If you have a Windows-10 computer, this can be done via the importfunction of its standard Photos-app quite comfortable. Just to create a primary backup which is better organised then Google Photos itself.

And for some daily sharing you can restrict to the features of the Photos-app on your phone.

It is hard to give further personal advice without any knowledge about your needs.

But for sure there will come other volonteers with additional ideas :-)

Best.

Answer:

@Jeremy

We never know about any plans from Google: they always come as a (sometimes bad) surprise :-)

And for some daily sharing you can restrict to the features of the Photos-app on your phone.

It is hard to give further personal advice without any knowledge about your needs.

But for sure there will come other volonteers with additional ideas :-)

Best.

Answer:

====================End Question=====================

Question: I got a notification today about backing up photos, i ignored it and now half my photos have gone!

There was a notification on Google photos saying back up, I dismissed this but having now checked, m…

There was a notification on Google photos saying back up, I dismissed this but having now checked, most of my photos have gone. Also gone from my camera roll and are not in the recycle bin or anything. It seems to be mainly all screenshots and particularly the last 3 months ish

Answer:

====================End Question=====================

Question: I have plenty of space on my google photos app but non of my videos will back up.

I have been trying to back up my videos but only my photos will back. I have tried to buy more stora…

I have been trying to back up my videos but only my photos will back. I have tried to buy more storage on the google photos app and i've tried keeping google photos open all night and nothing is working.

Answer:

====================End Question=====================

Question: Bed bug or flea

Searched GOOGLE to see if this is a bedbug or a flea. All I'm getting is war sites

====================End Question=====================

Question: How pictures move to safe folder without a pin numbermove to safe folder without a pin number

How do I move pics to safe folder without a pin number without pin number it keeps telling me to clo…

====================End Question=====================

Question: How do i backup my photo

What are trying to do my photo back up

Hi Chhani,

these instructions explain how wo back up your photos using Google Photos https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: If yiu had photis in free cloud can they be found ? Italy trip summer 2016,18

I no longer have access to muscrodisc or phone used to take ma.y photos in Italy summer 2016,2018. I…

I no longer have access to muscrodisc or phone used to take ma.y photos in Italy summer 2016,2018. I want to retrieve them from free Google cloud as I now have additional storage .are they lost forever or does cloud keep them? I have no microdisc containing photos, other than recent.

Answer:

====================End Question=====================

Question: Will my photos be deleted from Google Account due to new policy?

Hi so I am a bit confused regarding the new policy changes my storage on Google Account is 13 GB out…

Hi so I am a bit confused regarding the new policy changes my storage on Google Account is 13 GB out of 15. So what will happen to my old photos if I will be offered 15 GB from June 1 or something like that. Will my old photos be deleted?

Answer:

Here is the original announcement... READ IT CAREFUllY!

https://blog.google/products/photos/storage-changes/

Answer:

====================End Question=====================

Question: My Google photos is not working properly since yesterday, it shows "getting your photos ready" only

The Google photos app is not working properly All my backed up photos are not showing here.. There i…

The Google photos app is not working properly

All my backed up photos are not showing here..

There is some issue with this app since I update it

Answer:

====================End Question=====================

Question: Took everything from me Iam new at this I saw that my boss text And I replied Give Me a chance

If is not too much to ask for can I wood like to have my Microsoft back .I cannot reset my password …

If is not too much to ask for can I wood like to have my Microsoft back .I cannot reset my password and my kids are dying without their xbox we cannot sign in. And I would like to text my boss. And one more thing I believe I need audio for my square reader that I connect to my phone

Answer:

====================End Question=====================

Question: I am adding name and still it is not able to search and gather all picture of that person.

I am naming one person and after that it should collect and gather all pictures but it is not able t…

====================End Question=====================

Question: Are these on my Google account or my device?

Nothing to really try just a question

@ Taysha Griffin

In the Google Photos app on your phone you see both photos that are on your device and photos that are in Google Photos. On https://photos.google.com/ you see ONLY the photos that are in Google Photos.

Answer:

====================End Question=====================

Question: I don't know how to delete my photos.i want my photos back

I want my photos back

Hello Nawaj,

Your question is not clear to me.

Can you explain your question?

If you will delete your photos, then you can follow the steps on this help page.

If you will restore the deleted photos and you have not emptied the trash, then you can try to follow the steps on this help page.

If you have emptied your trash then it is not possible to recover your deleted photos, but there is maybe a small chance that you can recover the photos, you can try to use a recover deleted photos app.

Greetings from Ann

Answer:

====================End Question=====================

Question: App Displays the Wrong Date - Website is Fine

Last month I stumbled upon hundreds of all photos from 2000-2002 and decided to upload them all to G…

Last month I stumbled upon hundreds of all photos from 2000-2002 and decided to upload them all to Google Photos.

As none of these had EXIF data they were all assigned the upload date which was 2021-02-14. Using the Google Photos website I went in and carefully adjusted the date for all of them and they show up on the proper date on the website. However when I go into the Google Photos app only half of them show the proper date while the rest are still showing the 2021-02-14 date.

I tried clearing the data and cache from the app, didn't work. Tried uninstalling and reinstalling, didn't work. I even tried using Google Photos on another Android device and it shows the wrong date on that device as well. I've also tried changing the date on some of affected photos again and they still stubbornly stay on 2021-02-14 in every Android device I have.

I also tried the solution posted at: https://support.google.com/photos/thread/1499648?hl=en and it made no difference.

I know both are showing the same photos (just with different dates) as I was able to tag a face in one on my phone and the website shows that photo tagged the same way.

Any clues as to how I can get the app to show the proper dates like they do on the website?

Thanks in advance.

Answer:

====================End Question=====================

Question: Unknow photo in my account ?

how can I find this unknown photos and delete them ?

@ Yosh Saekue

"How can I find this unknown photos and delete them ?"

How do you know that there are unknown photos ?

Where did you see them ? On computer or phone ? In Google Photos ?

Answer:

Because of I never see them on google.photos but that's images are appear every time I select change account profile photo.

Can someone help ?

Answer:

@ Yosh Saekue

Thanks for clarifying.

It looks like these photos come from https://get.google.com/albumarchive.

You find some info about this "Album Archive" here.

If you find them: open a photo and click on the 3-dots. You may be able to delete them.

If it is in Google Photos you will see: "Manage in Google Photos".

Answer:

@ janvb

Thank you very very very very SO MUCHHHHHH

I founded them in https://get.google.com/albumarchive.

and deleted all. :)

Answer:

@ Yosh Saekue

Thanks for clarifying.

It looks like these photos come from https://get.google.com/albumarchive.

You find some info about this "Album Archive" here.

If you find them: open a photo and click on the 3-dots. You may be able to delete them.

If it is in Google Photos you will see: "Manage in Google Photos".

Answer:

====================End Question=====================

Question: I want free chris cornell ringtones

====================End Question=====================

Question: In my gallery locked photos it says this account is locked by another Google account and cannot be o

I've gone through my Google accounts to make sure I didn't lock the pictures

You mention your "Gallery." By this, do you mean the Photos view of the Google Photos App on your phone, or do you mean the phone's internal gallery. Your post suggests that you have multiple Google accounts and, if so, and if your problem is in the internal gallery on your phone, I suspect that the gallery was linked to one account and that you then associated the phone's camera app with another; in this case, try accessing the gallery through a Google Account that might have been active when the pictures were taken.

Let me know if this helps, and if it does, please select Recommend below so others might easily find the answer.

Answer:

Hi did tried to access my photo through google photo..still couldn't find all the photos.. The thing is..i never deleted any photos..it just disappear over 2500 photos.. I'm very frustrated about it..havent got any sleep over this..bec I'm trying every option to see if i can archive the photos file..

This is what happens..i lock the photos from the gallery..but google say i must create a password for unlocking the photos..which i did..when i tried to reopen photos..it wouldn't allow me to reopen the whole file..i had to touch on each one of the photos to open them..bec it was too large file..i just exist the photos gallery and left it for the next day..that's when i couldn't fine the photos back..please help me if you could!!!

Answer:

Everytime whether I screenshot a picture or take

a picture. It's automatically goes straight to both

Google photos and Gallery the difference is that on the personal gallery I have options that is to select which one's to be saved in Locked files. Google photos doesn't give that option. When I rebooted my phone meaning I reset it. I if course used Google services to transfer, restore, archive. NOTHING! I have my other photos. I just can't get my own locked files from Gallery. This is a LG Stylo 4 Android. What or how can I get them back. I have two Google accounts. Plus an alternative Outlook account. Btw My Outlook is really my primary account. Google overrides it as an ALTERNATIVE TO Google. I certainly didn't permit that at all.

Answer:

====================End Question=====================

Question: Recover video

Videos recover

Now- with that out of the way let's deal with Choudhary Lakhan Singh jaat's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

====================End Question=====================

Google photo QA

Saturday, March 19, 2022

Missing photos

No comments:

Post a Comment