Sunday, March 27, 2022

Missing locked folder on pixel 5

Question: Missing locked folder on pixel 5

I have a pixel 5 and a 4xl. I have the locked folders on my 4 xl but not my pixel 5. Both phones are…

Hello Donald,
 
Launching June 7 it may sometime takes up to 2 weeks to reach updates to your device. Please see to it that your pixel security update and playstore apps update are up to date.
 
Thanks.
 
 


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Question: Lost phone old number can't remember can't get in game account

I tried I tried everything verification code does not work I don't remember my old phone numbers wit…



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Question: On my videos, there is no sound. I have listened to them on the website and i can hear them.

I have tried going to the website and seeing my videos and i can hear them from the website. I looke…

I have tried going to the website and seeing my videos and i can hear them from the website. I looked to see if the app needed updated it didnt. Then i deleted the app and reinstalled it, and that didnt do anything.

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Question: How do I recover long deleted photos

Recover photos deleted longer than 60 days.

Hello Richard,
 
Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com
If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on
2. Check the trash - photos.google.com/trash
Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.
 
If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 
 
3. Review other options
  • if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
  • have you made any backups of the photos on your phone, camera, computer, or elsewhere?
  • there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
  • you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
  • If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.
 Thanks.


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Question: Device pix

I just want to make sure if I delete the pix off my phone, will they still be in google photos?

Hi, Izzy Fiesta
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
No, the sync action will delete the backed up copy in Google photos also.
 
If you want to delete the original on the device, please tap to open the pic through Google Photos & then slide up.
 
Below the picture, you will notice an option "Remove from device". Tap on the text and that action will ensure only the device copy goes off retaining the backup on the cloud.


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Question: how do i only backup photosand not videos

I only do backup photosand not videos

Hi, ADESH TYAGI
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Understand your need to conserve the data & also space on Google Drive.
 
However, once a folder is selected for backup, the Google Photos app doesn't differentiate between photos & videos & proceeds to backup everything.
The only way to stop backing up videos is through these complicated steps.
  • Turn off Backup & sync till you complete the below-mentioned actions.
  • Once you record any video through your camera or download it through some external source, move that to a folder that you have not included in backup & sync.
  • Once you ensure all videos are moved from the backed-up folders, turn on the backup & sync again.


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Question: How do you get screenshots off your screen

I'm trying to get that word screenshots off my screen



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Question: Videos are not playing not only in Google photos but in all like Watts app fb etc....





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Question: Need my photos from lost are broken phone

everything no success yall restored them in the pass I don't understand

Hi Mark,
 
If the photos are not here https://photos.google.com (be sure to sign in with all your Google accounts if you have more than one) nothing can unfortunately be done other than bringing the device to a support center and see whether it can be fixed.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi Mark,
 
If the photos are not here https://photos.google.com (be sure to sign in with all your Google accounts if you have more than one) nothing can unfortunately be done other than bringing the device to a support center and see whether it can be fixed.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Where is Moto e7 gallery to view photos and video

Gallery missing

Hi, Trilok Negi
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query is not related to any feature in the Google Photos app .

However, the Google Photos also acts as a gallery app. Are you finding any difficulty in using the app that way?


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Question: Piz back up my all photos & videos

Piz backup my photos & videos

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: What happens when you delete the app? Will the pictures and videos still be there?

Trying to delete the app and then download it to see is the pictures and videos still be here.

Hello Changbin,
 
If you have uploaded photos on Google photos successful even if you delete the apk it won't get deleted it's stored on Google data center storage you can access those photos from anywhere just by signing in to your Google account.
 
 
Thanks.


Answer:

Hello Changbin,
 
If you have uploaded photos on Google photos successful even if you delete the apk it won't get deleted it's stored on Google data center storage you can access those photos from anywhere just by signing in to your Google account.
 
 
Thanks.


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Question: My photos from the past n the Google drive (cloud) maybe. From previous lost phone. 9034803753

Past photos lost when my last phone was stolen

@Donna
If you log-in with the Gmail-account of that lost phone into the actual Google Photos app, you may see what was stored in Google-cloud - that's all what can be said about. 
Good luck


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Question: don't want to see places in highlights



HIghlights automatically are selected by some Google robot, so you can't change that selection - you only can switch-off showing any highlight in the app-setting under your profile because you can star yourselves your favourites. 
No Google here - just volonteers.


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Question: Download my google photos to a hard drive

Download my photos from google photos to a hard drive

@Kim
This only can be done via your computer: see Take-out (non-destructive). 
Best to restrict to the automatic year-albums. 
Good luck


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Question: Ramjan ali

Photo and video

Hi, RK F 9878
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, are you not finding your photos & videos in Google Photos?
Or, do you have some other problem?
Can you please inform?


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Question: I received nude photos and cannot delete them. I cancelled my Gmail account but I need my own photos

To delete but it seems as though the sender it s the only one that can cancel it delete them. I open…

To delete but it seems as though the sender it s the only one that can cancel it delete them. I opened then as a link and was told they were other Media.

Answer:

Hi Tina,

in order to get access to your photos that are backed up to Google Photos, and not on your local device storage, you will need to recover your Google account.

Note: deleting a Google Account has serious consequences, and you may not be able to get back your data.
Read this help article for full details on what happens when you delete an account.

To attempt recovery on your deleted account follow the information at this help article.

I can understand you were trying to solve a problem with unwanted content. In the future, you can block a person in Google Photos by following these steps 
  1. Open the Google Photos app .
  2. Open an album that they've joined.
  3. In the top right, tap More   Options.
  4. Next to the person's name, tap More : Block person
You can report someone sending offensive content
If someone uses a shareable link to send you photos or videos that you believe violate Google policies, you can report them.
Harassment, bullying, hate speech, graphic violence, sexually explicit content, or spam
  1. Open the photo or video in Google Photos.
  2. At the top right, select More  Report abuse. (If you don't see it, click Sign In. You need to be signed in to your Google Account to report something.)
  3. Choose the reason for your report.
  4. Select REPORT.
Finally, remember there are steps you can take for privacy and security via your Google Account page. Visit https://myaccount.google.com

Best wishes for successful account recovery and management of the issues reported,

Joe


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Question: Photos vedios backup



I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Hello, mera old backup photos google photos me nai dhikha rya any solution this

Mara old photos nai dhikha rya google photos me sare photos ka backup liya tha firbhi nai dhikha rya

Hi, krupali malaviya
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Are you not finding your pics in Google Photos?
 
Can you please verify that by visiting the link https://photos.google.com ?
Enter the link in any browser on your phone & then log into your Google account to view the photos backed up on Cloud.
 
If you do not find anything, then there are two possibilities.
Either, the items have moved to the bin.
The Bin icon becomes visible through the library view in the phone app.
Tap on the icon & then restore everything visible there.
 
Or, your backup was incomplete, so nothing got uploaded to the cloud.
The Google Photos app acts like a portal viewer showing everything from our phone and also the content backed up to the cloud,
Then, that creates a impression of everything getting backed up perfectly.
However, we need to check the status of backup periodically and look for the messages on "Backup and Sync" menu.
Further, we have to ensure every folder on our device is included in the backup & none shows a cloud symbol with slash.
 
If nothing was backed up to the cloud in the first place, regretfully, there is no way to recover those pics through Google Photos.


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Question: "Trouble moving items to locked folder" error

When I try to move photos to the locked folder, some will move but I get an error that says "trouble…

When I try to move photos to the locked folder, some will move but I get an error that says "trouble moving x of y items to locked folder, try again later." No matter how long I wait or how many times I try again, the same photos will not move. This happens to quite a lot of photos, maybe around half of all that I try to move, making the locked folder feature rather useless.

Answer:

@Adam
Maybe related with having the backup switched-off, but I can test myself because I have no Pixel. 
So you are dependant on the experiences of other Pixel-users here, but if you are convinced that it is a bug, you should use the feedback option under your profile to report this behavior straight to Google. 
Sorry


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Question: Perdi um vídeo do meu Google fotos e ele é de suma importância para um julgamento, teria como reaver

Eu tinha um video onde tenho provas de um crime cometido contra mim, porém não encontrei ele em meus…

Eu tinha um video onde tenho provas de um crime cometido contra mim, porém não encontrei ele em meus vídeos do Google fotos, não o encontrei na lixeira também gostaria de saber se conseguem recuperar pra mim, tendo em vista que ele é muito importante para um julgamento que ocorrerá no dia 25/06 se trata de um vídeo gravando a tela do celular em uma conversa de Facebook, o vídeo foi gravado no final de 2018 porém até no final do ano passado ele ainda estava nos meus arquivos porém foi perdido

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Question: How do I add my Betty boop t-shirt to the Betty boop fan club

Trying to post a photo on my Betty boop fan club

Hi, Willa Brown
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, users can't upload pics to any website through the Google Photos app.
If you do not have the original photo on your phone, then, you need to download that first & then upload it to the required website.


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Question: Instructions to move my google photos to my SD card please

Installed google files Googled how to videos

This will show you how to move photos from Android to SD Card.


Answer:

This will help...
 
 


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Question: Sir my photo app is getting closed automatically and comes to main screen

Sir my photo app is getting closed automatically and comes to main screen

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: My google photos is not backing up or recognizing the photos from my SD card. What can i do to fix

Trying to back up my sd card photos and videos along with my internal storage albums, but its not wo…

Hi, Ammer Askary
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you see the pictures on your SD card through some other gallery app or file explorer?


Answer:

Hi,  Ammer Askary
 
Thanks for your reply
 
However, that doesn't answer whether you can see the content through any file explorer or not.
Possibly, the SD card may have been encrypted through some other phone. If so, that will not work in any other phone.


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Question: How do I contact gmail help

Recover my Gmail account that I need and know the password to

Hi, Tee Jordan
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is 
https://support.google.com/accounts/community?hl=en


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Question: Lost photos from my Google Backup

Some of my photos in my backup have been lost. They were there yesterday and not today, I have went …

Some of my photos in my backup have been lost. They were there yesterday and not today, I have went and looked into the deleted bin and they aren't there. I checked on my device but they were only backed up onto the Google photos (cloud?) Before I start contacting photo recovery companies which I assume are absurdly expensive if they can even recover them off my phone what are my options? Can Google rollback my Google photos backup to an earlier time? How do I contact support? I found support for Google drive but not google photo department. Does anybody have their phone number or email or anything?

I'm extremely heart broken and any kind of assistance or advice is greatly appreciated.

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Question: Trying to retrieve pictures from 3 to 5 years ago of my son who passed away of cancer

Need help going back on pictures

That's tragically but also hopelessly. 
About 3 years ago there also were many changes at Google and you may have changed yourself to another account. So if you are able to log-in to https://get.google.com/albumarchive with the account used in those years (perhaps in Picasa), you will be able to see and to download them if they ever has been uploaded to Picasaweb (which does not exist anymore). 
That's all that can be said about. 
Good luck


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Question: I want to login my mail on another device but I don't want them to access my Google photos. How??

I'm trying to restrict access to my Google photos from another device which has my mail account

This is unrelated. 
If the phone is logged-in to account A, the Gmail-app can be logged-in to account B and the Photos can be logged-in to account C or not to any account at all (then it is a passive gallery).


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Question: Delete all my phtos i want bac

How to backup l

Hi Sushma,

If the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
 
Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: My photos not clearnce

Please help missing photos and videos recovery clearance

Hi Vengattalakshmi,
 
I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:
I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: How do i make this video my ringing tone im struggling, please help.

Its a video with a song on my photos



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Question: My pictures and videos are automatically uploaded and video that was backed up is no longer showing

I have checked trash and it's not there the video was taken April 21 and it's not showing I do see a…

I have checked trash and it's not there the video was taken April 21 and it's not showing I do see a different duplicate video on this day but not my missing video that was there

Answer:

Hi Melissa,

Welcome to the Google Photos Help Forum.

Could you please confirm if you can find out the photos through the web version of Google Photos? 

If not, I recommend checking the below options to find out the videos:
  • Blogger
  • YouTube
  • Gmail
  • Google+
If you don't find the photos, I recommend looking for the photos using the below links:
For more information, please check the Help Center Article on finding missing photos & videos.

Hope this helps.

Best,
Emma


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Question: Syncing automatically

my photos from gallery are uploaded to google photos even after i turned off the syncing

Hi, Sohail Khan 3229
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The Google Photos app acts like a portal viewer showing everything from our phone and also the content backed up to the cloud,
Then, that creates a impression of everything getting backed up perfectly.
 
Can you check that through this route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the recent photos become visible there. If no, then nothing is getting backed up.


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Question: How do you edit out the rediculous music loop from a video that I can take in still firm, either.

I'm trying to take a still shot but this fool camera makes it into a short video loop with horrendou…

Hi, Diane M 7857
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Possibly, you have turned on the motion photo feature in your camera.
Then for every click, the camera will click a three seconds video capturing one and half second before & after we tap click.
That's a useful feature as we can capture any precise moment in a live scene
 
Nevertheless. you can extract a still frame from a video through these steps.
  • Tap to open the video
  • Tap once again to make the controls visible
  • Tap the edit icon  at the bottom
  • Tap on the middle to make the frame selector visible.
  • Mover the frame selector. You will see a preview of the frame above the selector. Once you decide about the right frame, then tap on export. 
That frame will get saved as a still photo in your collection.


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Question: photos disappearing

My photos, some of which I've had on google.photos for years, are disappearing fast and google don't…

My photos, some of which I've had on google.photos for years, are disappearing fast and google don't seem to be able to do anything about it. One chat 'helper' suggested my account might have been hacked!?
So it seems google can't look after stuff properly or they are not protecting my account from hackers.
Either way I've had enough. I'm off somewhere else with my photos, somewhere they know what they are doing!
I wish I'd never trusted you google. I've learned my lesson now though.

Answer:

Hi Gerard,

Welcome to the Google Photos Help Forum.

I do understand the inconvenience you're facing for not being able to find your photos. Therefore, could you please confirm if you can find out the photos through the web version of Google Photos? 

If not, I recommend checking the below options to find out the videos:
  • Blogger
  • YouTube
  • Gmail
  • Google+
If you don't find the photos, I recommend looking for the photos using the below links:
For more information, please check the Help Center Article on finding missing photos & videos.

Hope this helps.

Best,
Emma


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Question: Recover permanently deleted photos

Recover my permanently deleted photos

Hello Raja,
 
Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com
If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on
2. Check the trash - photos.google.com/trash
Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.
 
If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 
 
3. Review other options
  • if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
  • have you made any backups of the photos on your phone, camera, computer, or elsewhere?
  • there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
  • you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
  • If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.
 Thanks.


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Question: How do I delete all pictures from my current account and move them to another account?

My Google account storage is almost full. I want to delete all the photos from my current account an…

Hi, Swadha Srivastava
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest going through the following article to know about the different methods one can use to transfer pics from one account to other.
 
 
The article offers several tips on how to do so
However, method C would serve the right purpose.
 
Once you transfer your pics from the source account to the destination, then follow these steps to delete the pics uploaded through that account.
 
When you delete a photo in Google Photos it will also be deleted from all synced devices. In practice that are only mobile devices (phones and tablets) since syncing with computers has been disabled. There are however ways to do this:
  • Disable Backup and sync on the device
  • Move the photo to a non-synced folder before you delete it from Google Photos. 
  • Once done, open the link https://photos.google.com through any browser on your phone, log into your Google Account & start deleting the unwanted pics.
Additionally, please go through this article to understand the explanation further


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Question: How do I send a copy of my id to Facebook

How to send id to y



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Question: Howdu store the photos and videos in SD card



Hi, PRAMOD M B
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Do you want to store the pics on the SD card after shooting those through the camera on your phone?
For that, you will have to find out the settings through the documentation provided by the manufacturer of your phone.
 
However, if you want to move the pics already there in the phone's memory, then please follow these steps.
 
Although there are multiple ways to transfer the content from the internal memory of the phone to an SD card, doing so through Google Photos allows retaining the backup and sync aspect.
Please follow the steps below to achieve the transfer.
  • Open Google Photos.
  • Tab Library.
  • Tap the desired folder under Photos on the device like Camera, Screenshots etc.
  • Select photos by long pressing then tap others after the tick confirms the first selection
  • You can also long-press and stroke down while still in a pressed condition, to select a batch.
  • Next, tap the 3 dot menu top right.
  • Tap Move to folder.
  • Tap New SD folder, type a folder name then tap Create.
Note that if the photos are backed up to Google Photos this will not remove them from the Photos, and even if the new folder is not selected for Backup & sync any contents will still be deleted if you delete that using the Google Photos app.


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