I've had two different people "share" an album with me. No where can I find them. Where are they?

Question: I've had two different people "share" an album with me. No where can I find them. Where are they?

I'm just trying to access albums that were shared with me. I can't find anywhere that says "shared a…

I'm just trying to access albums that were shared with me. I can't find anywhere that says "shared albums" and I've searched and searched and read article after article without luck.

Answer:

Hi Tricia,

Welcome to the Google Photos Product Help Forum!

>>>>  I've had two different people "share" an album with me. No where can I find them. Where are they?

It is likely that you can find them in the "Sharing" section of the Google Photos app or at https://photos.google.com/u/0/sharing

If you want to keep any images from the shared albums in your account (in case the shared album or images are deleted), then use the "Add to library" function (Cloud with down arrow icon).

Note:  Using some Google Photos features  (such as "Free up space) simultaneously with iCloud Photo Library can be problematic and is not recommended.

Good luck!  Dougsap (volunteer Google Photos user)

Answer:



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Question: My photo and videos delete plz my photo recovery

My photos and videos plz recovery

Hello Somana,

 

If you have uploaded photos on google photos and deleted it please take a look at the below info.

 

 

 

Following is text from the official Google Photos Help page about deleting and restoring photos and videos: 

 

Restore photos & videos

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. At the bottom, tap Library  Trash .
3. Touch and hold the photo or video you want to restore.
4. At the bottom, tap Restore. The photo or video will be back:
   • In your phone’s gallery app
   • In your Google Photos library
   • In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Important:

• If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
• If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
• If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.

Empty your trash

If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

 

Important: If you empty your trash, you permanently delete any items in your trash.

 

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You permanently deleted it from your trash.
• You permanently deleted it from your device’s Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 

 

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 

 

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

 

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 

 

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

 

Thanks.

Answer:



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Question: How to remove Red eye in google photo

I dont see fix red eye in edit section, I have a samsung 20 ultra 5 G,

Currently there is no dedicated "red eye repair" function in Google Photos editing. This has nothing to do with the type of device you're using. 

 

My recommendation is that you use the Send Feedback feature to let developers know you want this feature. If enough users ask for the same thing, there's a much better chance of seeing that in a future update. 

 

Answer:



====================End Question=====================


Question: 20021delet photos recover

Hello Wilfred,

 

Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community ConsoleGoogle Photos

 

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

 

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 

 

3. Review other options

• if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
• have you made any backups of the photos on your phone, camera, computer, or elsewhere?
• there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
• you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
• If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

 Thanks.

Answer:



====================End Question=====================


Question: Mistakenly permanently deleted my photos

I mistakenly permanently deleted some of my photos and I would like to recover them

Hello Sulaiman,

 

Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community ConsoleGoogle Photos

 

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

 

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 

 

3. Review other options

• if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
• have you made any backups of the photos on your phone, camera, computer, or elsewhere?
• there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
• you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
• If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

 Thanks.

​​​​​​

Answer:



====================End Question=====================


Question: sir i have accidentally deleted photos and videos from google photos on 20th june please recover it.

I have accidentally deleted my two years photos permanently from trash,help me to recover those phot…

I have accidentally deleted my two years photos permanently from trash,help me to recover those photos its really important ,last 3 years had been most memorable time i had in college with friends and project files of my masters and other important files .yesterday i have realised those files are deleted permanently.do help me in recovering .

Answer:

Hello Murali,

 

Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community ConsoleGoogle Photos

 

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

 

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 

 

3. Review other options

• if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
• have you made any backups of the photos on your phone, camera, computer, or elsewhere?
• there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
• you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
• If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

 Thanks.

Answer:

Hello Murali,

 

Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community ConsoleGoogle Photos

 

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

 

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 

 

3. Review other options

• if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
• have you made any backups of the photos on your phone, camera, computer, or elsewhere?
• there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
• you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
• If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

 Thanks.

Answer:



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Question: Search is not recognizing words that I used to use to search for feathers

Search is not recognizing words I use to locate photos

Hi Destiny,

Search is a complex bit of software, especially with photos, such that it is always learning.

You can help train it:

1. Open Google Photos

2. Select Search

3. Scroll down to "Help improve Google Photos" and following the prompts provided

Regarding Search, try first with broader terms, like vacations, and then narrow terms like Florida vacations, for example to see if you can find the best balance between your words and what Google understands.

Also try synonyms for the words. So, for example, instead of business get together, try conference.

As you use Search more, Google will learn what's important to you and you'll learn the best phrases to return more accurate results.

Finally, if there are specific Search issues, for example, regarding language or specific terms that consistently return poor results, use the feedback menu option in Google Photos under the profile icon to provide specific feedback.

And when you have an hour, here's a great video to learn more about Search 

https://youtu.be/tFq6Q_muwG0 

Enjoy,

Joe

Answer:



====================End Question=====================


Question: Photo deleted

If I delete a photo on my phone, will it still be backed up to google photos? I have two mobile phon…

If I delete a photo on my phone, will it still be backed up to google photos? I have two mobile phones. I'd like to be able to back up my work phone to the same account as my personal and delete photos from the work phone without losing gem on google photos.

Answer:

@Stephanie

You need to choose the same account in the backupsettings of the Photos-app via Settings > Backup under your profilecircle. Selective local deletions should be carried-out in the Apple Photos app. 

The log-in account of the app only determines which photos in cloud can be seen as far as not present on that phone anymore and albums you may have created in that account. 

We can't prevent that it will be fairly confusing. 

Best

Answer:



====================End Question=====================


Question: When I delete pictures from my iPhone, pictures are deleted from Google photos (my back up)? Why?

When I delete pictures on my iPhone, they are deleting from Google Photos (my backup). Why? Has just…

When I delete pictures on my iPhone, they are deleting from Google Photos (my backup).  Why?  Has just occurred in the last several months, never did before.  I should be able to delete photos from my iPhone and they should remain backed up in my Google Photos account.   Picture is message prompted when I go to delete a photo.  Apple unable to help me.   Thank you.

Answer:

Hi Jeff,

 

To delete a photo from the device only, there are a number of options.

1. Delete the photo from the Apple Photos app
2. Open the photo full screen and tap the 3 dot menu to choose Delete from device
   • You can also select multiple photos from the Photos tab and do the same
3. Use the command to Free up space

These options will put the photos in the Apple Photos Recently Deleted folder where they will stay for 30 days or until you manually delete them.

 

Regards,

 

Peter

Answer:

Thanks for trying but these options do not work.

If I press delete, or select and delete, my iPhone is deleting photos off my device and out of my Google photos.  I understand this should not be happening but it is, that is what is so frustrating.  My photo storage is practically capped out so I'm still looking for a solution.  See photo I attached to original message. Thank you.

Answer:

It sounds like you are not backing up to Google Photos, can you see the photos at https://photos.google.com/

 

The Google Photos app does not contain any photos, it sees the web copy and the device copy so seeing them in the app doesn't mean they are backed up.

 

 

 

Answer:



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Question: Does data shared with me count against my storage ?

When managing my own photo storage, do other people's photos shared with me count against my own sto…

Steven, 

 

Pictures and videos that are shared with you do not count against your own available storage. 

 

To be clear -- if a person creates an album and shares it with you, the pictures and videos in that album do not take up any of the space in your own Google account because they are not your pictures/videos. 

 

However, when viewing an album, at the top of the page there's an icon shaped like a cloud with a downward-facing arrow inside it. If you click/tap that icon, you're instructing Google Photos to add copies of all the pictures and videos in the album to your own account. If you do that, then those new additions would use up some of your storage because those copies would be yours. 

 

Regards,

~ Greg

 

Answer:



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Question: I clicked it and all photos from my camera folder disappeared...they are not in Google photos also

I got a notificationn of free up memory as it has been successfully backed up...so I did..my camera …

I got a notificationn of free up memory as it has been successfully backed up...so I did..my camera folder in empty but I couldn't find it in Google photos also.. what to do now?

Answer:

Was it a Google Photos notification and you used Free up space in the Google Photos app. This checks the photos are backed up before deleting.

Or was it an Android notification which took you the Internal storage to delete the photos

Answer:

You should be able to see the backed up photos at  

https://photos.google.com/ or https://photos.google.com/search/_tra_ by upload date, they will no longer be seen by your gallery

Answer:

Unfortunately it is not a given that photos are automatically backed up.  I don’t have any more ideas, we will have to hope that one of the other experts can help.

Answer:

Was it a Google Photos notification and you used Free up space in the Google Photos app. This checks the photos are backed up before deleting.

Or was it an Android notification which took you the Internal storage to delete the photos

Answer:

You should be able to see the backed up photos at  

https://photos.google.com/ or https://photos.google.com/search/_tra_ by upload date, they will no longer be seen by your gallery

Answer:



====================End Question=====================


Question: Trying to submit doc to des from my photo

Trying to down load



====================End Question=====================


Question: Come fare a recuperare soldi o a farsi inviare il foto libro?

Il foto libro è stato spedito due volte all'indirizzo errato e per due volte è tornato indietro, non…

Il foto libro è stato spedito due volte all'indirizzo errato e per due volte è tornato indietro, nonostante la mia comunicazione alla deutsh post del nuovo indirizzo. Loro non mi rispondono e la guida di google su come risolvere il problema, compreso le risposte di Paolo Amoroso Esperto di prodotto Diamante (PE Diamante) nella community, non aiutano per niente perché i link o riportano nella pagina iniziale del supporto dove poi si arriva sempre alle solite risposte sue oppure non funzionano. C'è un modo di recuperare quanto meno i soldi spesi per questo foto libro??

Answer:



====================End Question=====================


Question: I have deleted my files by mistake and i want to recover it.

मम्भबक्षर

Hi, रोहित राज 9729

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

Had you backed up the pics to Google Photos?

 

Can you please verify that by visiting the link https://photos.google.com ?

Enter the link in any browser on your phone & then log into your Google account to view the photos backed up on Cloud.

 

If you do not find anything, then there are two possibilities.

Either, the items have moved to the bin.

The Bin icon becomes visible through the library view in the phone app.

Tap on the icon & then restore everything visible there.

 

Or, your backup was incomplete, so nothing got uploaded to the cloud.

The Google Photos app acts like a portal viewer showing everything from our phone and also the content backed up to the cloud,

Then, that creates a impression of everything getting backed up perfectly.

However, we need to check the status of backup periodically and look for the messages on "Backup and Sync" menu.

Further, we have to ensure every folder on our device is included in the backup & none shows a cloud symbol with slash.

 

If nothing was backed up to the cloud in the first place, regretfully, there is no way to recover those pics through Google Photos.

Answer:

Hi, रोहित राज 9729

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

Had you backed up the pics to Google Photos?

 

Can you please verify that by visiting the link https://photos.google.com ?

Enter the link in any browser on your phone & then log into your Google account to view the photos backed up on Cloud.

 

If you do not find anything, then there are two possibilities.

Either, the items have moved to the bin.

The Bin icon becomes visible through the library view in the phone app.

Tap on the icon & then restore everything visible there.

 

Or, your backup was incomplete, so nothing got uploaded to the cloud.

The Google Photos app acts like a portal viewer showing everything from our phone and also the content backed up to the cloud,

Then, that creates a impression of everything getting backed up perfectly.

However, we need to check the status of backup periodically and look for the messages on "Backup and Sync" menu.

Further, we have to ensure every folder on our device is included in the backup & none shows a cloud symbol with slash.

 

If nothing was backed up to the cloud in the first place, regretfully, there is no way to recover those pics through Google Photos.

Answer:



====================End Question=====================


Question: My Google photos are deleted by mistake

I have deleted my photos from Google photos by mistake and i want to recover it

Hi, Payel mondal

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

Had you backed up the pics to Google Photos?

 

Can you please verify that by visiting the link https://photos.google.com ?

Enter the link in any browser on your phone & then log into your Google account to view the photos backed up on Cloud.

 

If you do not find anything, then there are two possibilities.

Either, the items have moved to the bin.

The Bin icon becomes visible through the library view in the phone app.

Tap on the icon & then restore everything visible there.

 

Or, your backup was incomplete, so nothing got uploaded to the cloud.

The Google Photos app acts like a portal viewer showing everything from our phone and also the content backed up to the cloud,

Then, that creates a impression of everything getting backed up perfectly.

However, we need to check the status of backup periodically and look for the messages on "Backup and Sync" menu.

Further, we have to ensure every folder on our device is included in the backup & none shows a cloud symbol with slash.

 

If nothing was backed up to the cloud in the first place, regretfully, there is no way to recover those pics through Google Photos.

Answer:



====================End Question=====================


Question: Exif data - photos out of order help

In November I swapped from iphone 6 to S8. I had no end of trouble getting all my data across and th…

In November I swapped from iphone 6 to S8.  I had no end of trouble getting all my data across and the guy in the shop was fairly useless after he had promised me it was so easy to transfer over.  Once it had moved over, my photos were all out of order.  I've finally sat and moved them all into dated folders so I can find them easily (a lot of my daughter in the first year of her life so important to me to have it in date order!).  However in doing this I've managed to copy not cut the files which means that they are all now dated last Monday and are all now in front of my more recent photos that I've taken on the S8.  I've tried downloading photo exif editor pro and it doesn't allow me to save the change of date of when the photo was taken.  Can anyone please talk me through a way of doing this... in simple terms that I can follow!  Now I've finally sorted them into dated folders by month, I'm happy enough to just bulk change the data so they appear behind my S8 photos.  There are quite a few so changing the data on each single photo will take me far too long!

Thank you!

Answer:

Hi there,

Welcome to the Google Photos Help Forum.

It looks like you're facing issues while transferring photos from your iPhone 6 to S8. Therefore, I recommend contacting the device manufacturer to get it sorted for you.

Hope this helps.

Best,

Emma

Answer:



====================End Question=====================


Question: I took a video and it says it's too large to share I really need to share this video how do I do tha

I'm trying to reformat a video so I can send

Video files are much larger than image files, especially when the video is lengthy and the quality is HD or better. These types of files are way too large to directly send via email or other messaging platforms. 

 

Instead, you can upload the video to Google Photos and -- once it has completely uploaded and been processed -- use the sharing features in the Photos app. 

 

Alternatively, you can upload the video to Google Drive and do the same thing. 

 

Answer:



====================End Question=====================


Question: I have deleted my files by mistake and i want to recover it

I have deleted my files by mistake and i want to recover it.



====================End Question=====================


Question: WhatsApp photos delete ask you

WhatsApp photos delete



====================End Question=====================


Question: How to get photos which are deleted from trash

How to get photos which are deleted from trash.

Hello Sofia,

 

Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community ConsoleGoogle Photos

 

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

 

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 

 

3. Review other options

• if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
• have you made any backups of the photos on your phone, camera, computer, or elsewhere?
• there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
• you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
• If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

 Thanks.

Answer:



====================End Question=====================


Question: I want to restore my photo deleted from bin

I deleted my photo from Google photos and also from bin..but now i need that photo.. please help me …

Hello Arti,

 

Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community ConsoleGoogle Photos

 

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

 

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 

 

3. Review other options

• if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
• have you made any backups of the photos on your phone, camera, computer, or elsewhere?
• there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
• you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
• If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

 Thanks.

Answer:

Hello Arti,

 

Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community ConsoleGoogle Photos

 

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

 

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 

 

3. Review other options

• if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
• have you made any backups of the photos on your phone, camera, computer, or elsewhere?
• there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
• you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
• If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

 Thanks.

Answer:



====================End Question=====================


Question: I don't know how to get rid of some of my beta how do you do that

But I'm really full of data on my phone how do I get rid of some stuff



====================End Question=====================


Question: How to save photos and videos on Google drive?

How to save photos and videos on Google drive

Do you mean a few for something special, or thousands? 

For what reason then?

Maybe you have wrong thoughts about Google Drive??? 

And everything stored on Drive counts for full.

Answer:



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Question: How can I project to my smart television?

Projecting to television.

Hi, Guy Henderson 8473

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

You can project the screen of your phone to your smart TV through either Chrome cast, MIRA cast, Amazon Firestick and so on.

 

However, since you are using the latest generation TV, that must be having a built-in browser.

If so, please enter the link https://photos.google.com Log into your Google account & start the slideshow,

That would be the easiest way to see your pics on the smart TV.

Answer:



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Question: Will Google keep my Samsung gallery photos?

Samsung gallery are saying that they are going to delete my photos, if they do, will they still be o…

They will be in Google Photos if you've uploaded them to your Google account. If you're not sure whether or not you've done this, you should visit the Google Photos website and look for the pictures there. If they are not found when you are on the Photos website (and, obviously, logged into the same account as the one on your phone) then they have not been uploaded. If that's the case, you'll need to upload them before they are deleted. 

 

Answer:

They will be in Google Photos if you've uploaded them to your Google account. If you're not sure whether or not you've done this, you should visit the Google Photos website and look for the pictures there. If they are not found when you are on the Photos website (and, obviously, logged into the same account as the one on your phone) then they have not been uploaded. If that's the case, you'll need to upload them before they are deleted. 

 

Answer:



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Question: Can't open photos on TV photo app anymore. Says error 400 URL

Opened app on Computer, shows no way to update, etc. Keep trying on tv, nothing



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Question: My video and music want working at all

My video and music want working at all



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Question: problem that is when I'm running the google photos in my phone it shut off automatically kindly help

Hello Sir , This is Yash and I'm facing a problem that is when I'm running the default gallery in my…

Hello Sir , This is Yash and I'm facing a problem that is when I'm running the default gallery in my device it automatically gets off . So please fix it ASAP !!

Answer:

Hi, Yash Verma 7222

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

However, can you provide some more details of the problem?

Is the Google Photos app trying to backup your photos to the cloud?

Also, how much is the free space on your phone?

Have you tried clearing the cached & stored data of the Google Photos app through the settings on your phone?

 

Answer:



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Question: I just wanted to create a photo album to share with my designer but it's transferring all my photos

I don't want all my photos on my phone to transfer to google photos. Just a select few

Hi, JC Williams

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

I suggest, you please switch off Backup & sync first. 

That will stop uploading all the pics on your phone.

 

Once done, create a new album.

And, since an album is a cloud object, Google Photos will upload those pics to the cloud anyway even when backup & sync is off.

Once the album is created on the cloud, then you can share that.

Answer:



====================End Question=====================


Question: Find. Name and location of my photos and videos



Hi Donald,

Welcome to the Google Photos Help Forum.

Could you please confirm what exactly are you referring to when you say name and location of photos and videos? 

It would also be better if you can share a screenshot with me so that I can take it forward. Also, redact any personal information while sharing the screenshot. 

Looking forward to hear from you.

Best,

Emma

Answer:



====================End Question=====================


Question: I want to permanently delete some photos from google photos but whenever I select 50 60 photos on de

I want to permanently delete some photos from google photos but whenever I select 50 60 photos on de…

I want to permanently delete some photos from google photos but whenever I select 50 60 photos on deletion it is written that photo sd card access is needed please tell me how do I permanently delete some photos from google photos  .Now tell me a way so that I can delete some photos from Google Photos and if this is not the case, then tell me some way by which I can select all the photos and videos in Google Photos together. Transfer all the data in files to My Files or Gallery. Now the trouble photos are going one by one in my files and the photos are 30 thousand. do some help 4

Answer:

Hi, navneet singh 2910

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

I suggest you please go through this blog post article & related links to understand how to delete the pics in Google Photos without affecting the ones on your phone.

 

Delete photos/videos from Google Photos but not from mobile device

When you delete a photo in Google Photos it will also be deleted from all synced devices. In practice that are only mobile devices (phones and tablets) since syncing with computers has been disabled. There are however ways to do this:

• Disable Backup and sync on the device
• Move the photo to a non-synced folder before you delete from Google Photos. 

Once done, open the link https://photos.google.com through any browser on your phone, log into your Google Account & start deleting the unwanted pics.

Answer:



====================End Question=====================


Question: After editing photo a number of times can it be returned to its original please

Just keep trying the listed edit tool

Hi, User 12091390252362361507

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

The build-in editor in Google Photos makes two types of edits

• Reversible. The original is overwritten. However, when you recall that once again to edit, the app allows you to revert the previous edits.
• Irreversible. However, in these cases, the app never overwrites the original. A new version is created always.

Thus, in either case, you can return to the original.

Answer:



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Question: i have not seen on backup pe screenshot ka option nhi aata h

i bakup my screenshot but not come in photos why?



====================End Question=====================


Question: Unable to open Google search

Tried and failed

Hi, Raju Dasi

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

However, what happens when you enter search text? Do you get some error message?

Can you please provide a screenshot?

Answer:



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Question: Why I can't change my google storage

Changing storage



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Question: Downloaded Google Photos not showing Exif

1. I can see my photo Exif in Google Photos is correct and I never edit any of it. 2. I downloaded t…

1. I can see my photo Exif in Google Photos is correct and I never edit any of it.

2. I downloaded this photo through the 3 dots and this is what I get when I check the properties:

I understand the date created but I don't know why in details tab, it did not show the Exif (date taken, etc). I tried download more photos together in zip file but also can't get the Exif data.

How can I get the Exif correctly?

Answer:

If you have received the image through social media then  Exif was probably stripped in transit. If you can confirm how the image was created and can share via a link I will download and have a look.

Answer:

Addition to Peter: 

 

A direct download via the 3 dots should not cause this problem with an original camera-file - not even the additional unzipping. 

But it looks if your Windows-computer has no correct codec for Heic-files and thereby could not pick-up the exif-data properly.

Thanks to iPhones with their sick compression to heic via its so-called optimized storage behavior. 

If iCloud is used, you can try downloading via icloud.com because then you may have the original jpg-files and then you will have better quality and no problems with exif. 

 

PS: just checked at home with an heic-file from iPad downloaded via Chromebrowser: no problems with exif in my up-to-date Windows-10 computer without any additional software. 

Answer:

I confirmed that the photo is taken by my iPhone and Google Photos info also showed it. Below is the photo share link, please help to have a look. Thanks.

https://photos.app.goo.gl/U5C7hHpUrf1NsJcz7

Answer:

As stated before but, the downloaded file to my Windows-10 laptop showed a complete exif in the file-properties and I can view the image in the Windows Viewer with the correct shooting date and camera-info. 

So what about your computer: Windows 7 perhaps? 

Search for microsoft heic codec. 

 

Answer:

I'm using Windows 10 and updated to latest version and also installed both HEIF Image Extensions and HEVC Video Extensions from Microsoft Store. I can view the photo but it did not show the exif. Anyway, thanks for your help. At least I know the issue is not from Google Photos.

Answer:

Sorry, but I did oversee that the example you have shared, is downloaded via my Chromebrowser as a jpg-file because it was uploaded at high quality setting. But the info-panel on Google Photos is misleading because it does not show the jpg-extension. 

Answer:

@Peter

I have done that yesterday, but it became a jpg with all exif complete.  

So mr. ONG has uploaded his example in high quality - then you run into conversion to jpg. 

 

But I tried again and apparently he has corrected to original quality now and after downloading I get a heic with all exif-data shown in the Windows fileproperties. 

I have nothing special in my W-10 beyond the heic-codec from the Windows Store. 

Answer:



====================End Question=====================


Question: How to share Albums from Google photos with one time password

Security on sharing of google photo album

Hi, Arshdeep Arora

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

There is no provision in the app as of now to ask for a password once someone accesses a shared album.

 

You can send the sharing link through some secure email. The user will need the password to open that email. However once done, the album will remain accessible without the need of inputting any password.

Answer:



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Question: I didnot receive my whole photo backups. I received only 2018 photos only. What about my other photo

My whole backup photos



====================End Question=====================


Question: Error could not load media

Wallpaper not set error showing

Hi Shahwaz,

Thanks for sharing your experience with the issue, I passed yours and similar reports along to Google. If I have any information or updates I'll let you know here.

 

If you agree to let Google examine your account for investigating the issue please send feedback from the Google Photos app as these instructions explain in section "Send feedback to the Google Photos team" https://support.google.com/photos/answer/6156065?co=GENIE.Platform%3DAndroid&oco=1

and include the following text:

 

I grant permission to examine this account for the purpose of resolving #b_193245252

 

When you send the feedback be sure to let me know. It would also be useful if you could provide the following information:

1. make and model of your device
2. Android version
3. version of the Google Photos app
4. are you getting the error when setting the wallpaper on the home screen or on the lock screen?

I'm going to mark this post as a Recommended Answer so that it stands out in the discussion and other interested users can see it. However, this doesn't imply it's the best answer or the issue is resolved.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi Shahwaz,

Thanks for sharing your experience with the issue, I passed yours and similar reports along to Google. If I have any information or updates I'll let you know here.

 

If you agree to let Google examine your account for investigating the issue please send feedback from the Google Photos app as these instructions explain in section "Send feedback to the Google Photos team" https://support.google.com/photos/answer/6156065?co=GENIE.Platform%3DAndroid&oco=1

and include the following text:

 

I grant permission to examine this account for the purpose of resolving #b_193245252

 

When you send the feedback be sure to let me know. It would also be useful if you could provide the following information:

1. make and model of your device
2. Android version
3. version of the Google Photos app
4. are you getting the error when setting the wallpaper on the home screen or on the lock screen?

I'm going to mark this post as a Recommended Answer so that it stands out in the discussion and other interested users can see it. However, this doesn't imply it's the best answer or the issue is resolved.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



====================End Question=====================


Question: I want to recover my permanent deleted Google photos

I need to your help please recover my permanent deleted Google photos

Hi,

If you have a question about recovering deleted photos/videos on Google Photos :

 

Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)

If the photos/videos are permanently deleted, I think you cannot restore them. 

Please see this article: https://support.google.com/photos/answer/6128858

 

Regards,

Answer:



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