Saturday, March 26, 2022

I'm signed in to my Gmail and I take a picture on my phone it saved to my Gmail does it save to my p

Question: I'm signed in to my Gmail and I take a picture on my phone it saved to my Gmail does it save to my p

I want to see if a picture is taken on my phone can it go to places Gmail and photos

@Diana
Your pictures are not stored in the Gmail-app, but on photos.google.com at Google which site can be viewed in the Chrome-browser because your phone is logged-in to your Gmail-account. 
 
In the Google Photos app, you simply see the pictures on your phone, but you have to log-in in the small circle to be able to create albums. And you need to set the Backup to the same Gmail-account to get your pictures saved at Google in case your phone falls in the Niagara. Or just for sharing and viewing on your laptop via photos.google.com


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Question: I can't able to add some photos to people section manually because some are automatically added.

My some photos are already in people section automatically but many photos are not there and I don't…

Hi, Kaushal Vyas
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You can add a person through the following steps.
 
Tap to open the photo which contains unidentified faces & then slide up or tap the three dots.
If the app had failed to include some faces in that picture, then you will see a prompt "XX faces available to add".
 
Tap the edit icon at the extreme right edge. (An icon of a pencil ).
 
That will show identified faces in square boxes & their thumbnails at the bottom.
Tap on the + sign on each thumbnail. 
Then the app will show you all the identified faces till that time.
You can select the right one.
 
If not, tap the + sign at the top right corner of the screen.
That would create a new grouping altogether.
 
Once created, the app may take some time to bring all the related pictures to this new grouping.
Otherwise, you can go through the collection & add the photos to the newly created group, manually, through the same steps as described above.


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Question: My photos are not being loaded on my new device.And is showing GETTING YOUR PHOTOS from last ten hrs

My photos are not being loaded on my new device and is showing as GETTING YOUR PHOTOS for last ten h…

My photos are not being loaded on my new device and is showing as GETTING YOUR PHOTOS for last ten hours.

Have tried disabling the app and updating again. Logged in again and still the issue persist. 

Please support at earliest

Answer:

Hi Premkumar,
 
Do you see your old photos here https://photos.google.com on the Google Photos website?


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Yes, i can see all my pictures on the weblink. The issue is just with the application. Attached is the screenshot for your reference. Its been like that for more than ten hours now

Answer:

It's likely a synchronization issue.

What device and Android version are you using? Auto-backup is turned on in the Google Photos app under [your profile icon] > Photos settings > Backup and sync > Backup and sync, right?


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Dear sir/mam now photos not showing in free unlimited storage why ?

I want Free unlimited photos in Google photos how to get it

Hi Kiran,
 
Unless you have a phone among a small set of Google Pixel devices, free unlimited storage is no longer available after June 1, 2021. For more information on the changes to how your Google Photos storage works see:


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Does uploaing from 1st gen Pixel consume Gdrive storage if it's uploaded using 3rd party app?

I have a 1st gen Pixel XL. I'm uploading some directories using 3rd party app to a different account…

I have a 1st gen Pixel XL. I'm uploading some directories using 3rd party app to a different account because Google Photo app supports backing up to only one account. I wonder if uploading by 3rd party app consume the Google drive storage evn though it's from 1st gen Pixel.

Thank you in advance.

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Question: How to edit videos on Google Photos on PC

Google support says this on the topic: "Edit your photos Add filters, crop photos and more on your m…

Google support says this on the topic:

"Edit your photos
Add filters, crop photos and more on your mobile device or computer.
Tip: If you have back up & sync turned on, your edits will sync to your Google Photos library.
Crop or rotate a photo
  1. On a computer, go to photos.google.com.
  2. Open the photo that you want to edit.
  3. At the top right, click Edit . Tip: While you edit, click and hold the photo to compare your edits to the original.
    • To add or adjust a filter, click Photo filters . Click to apply a filter. To adjust it, use the slider located below the filter.
    • To manually change lighting, colour or add effects, click Edit . For more options, click the Down arrow .
    • To crop or rotate, click Crop and rotate . To crop the photo, drag the edges.
  4. At the top right, click Done.


But when I click on the photo there isn't an "edit" button anywhere.

Not sure what I am missing here since google support has clear steps outlined, except that the steps cannot be followed either due to the article being wrong or me just missing something.

Answer:

Hi There,
 
Open Google Photos Website like mentioned above,
Click open the photo you want to Edit and 
Click on this ICON  On the top right corner.
 
I have attached a Screen Grab for you, have a look at it.
 
 
Hope it helps,
 
Regards,
Shyamsalma


Answer:

@ Andre Stephen
The title mentions "videos", but the article is about editing "photos". You cannot normally edit videos in the Google Photos web app, only in the mobile apps. In Google Photos web app I get the "edit" icon in videos I created myself in the mobile app though.


Answer:

Thank-you Janvb.  I arrived at this thread because the title said "Editing Videos".  I was searching Google Help to see how to use my laptop/PC to edit VIDEOS at my photos.Google.com website.

You have confirmed that editing videos is not possible using my laptop or PC.  Only the Google Photos app on my Android has this capability.   

Windows-10 says there is now a "My Phone" app that can connect ones PC/Laptop to an Android phone, and access/manipulate the applications on the phone.  Perhaps it will allow us to bring up the Google Photos app on this larger Laptop/PC screen, and proceed to edit videos stored at photos.google.com, in that manner.  Hope so!   Phone screens are too small for making granular trimming and merging of videos, along with adding transitions from one clip to the next.  

Thanks again for taking the time to let us know that Google has not enabled a way for us to edit VIDEOS at photos.google.com using any device, but an Android or Apple phone.

-Allen in Chicago


Answer:

I think that my reply was not very clear. What I found is the following:
In the Google Photos web app (on a computer) you can only create "theme" videos. Creating a "normal" video in Google Photos is only possible on the mobile app. When you created such "normal" video, you surprisingly can edit it in the web app on a computer. 
 
"Phone screens are too small ..."
Sure, but I used a tablet for creating and editing videos.
 
I am not a video expert but found that the Google Photos tools are very easy in use. That usually implicates some limitations like the lack of special transitions. I would recommend it for non-experts. 


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Question: Muje photo ki jarurat



Hello There,
 
If you deleted an item and want it back, check your trash to see if it’s there.
  1. On your Android phone or tablet, open the Google Photos app .
  2. And check the Trash .
  3. Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
​​​​
 
Regards,
Shyamsalma


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Question: I have deleted my photos by mistakenly that is very important for me i want recover

I have deleted my photos mistakenly that is very important for me i want recover

Hello There,
 
If you deleted an item and want it back, check your trash to see if it’s there.
  1. On your Android phone or tablet, open the Google Photos app .
  2. And check the Trash .
  3. Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
​​​​
 
Regards,
Shyamsalma


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Question: Noh that delete my video please

Delete that please

Hi, sravan raider sravan raider
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your requirement is unclear.
Only you can delete something visible in your account. Can you share the error message that you are getting when you try to delete the video?


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Question: how do i restore a google account that was deactivated?

figure out who to call to get them restored

Hi Breanna,
 
>>>> how do i restore a google account that was deactivated?
 
You will get more information and expert support at the support forum that focuses on Google Account issues and capabilities:
Google Account Help Community
 
Here in the Photos group we are all volunteers without access to anybody else's data or accounts.. I am not sure if there are people with special capabilities in the Account Help group but they are the experts on your situation.
 
Best regards and good luck,  Dougsap (volunteer Google Photos user)
 


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Question: I need my email back and pictures from parrishmurphy38@gmail.com. I don't have that phone number no

parrishmurphy38@gmail.com.513-886-0511 or 513-885-0087 I do not have them cell phone numbers no more…

parrishmurphy38@gmail.com.513-886-0511 or 513-885-0087 I do not have them cell phone numbers no more. I have a new cell phone 513-885-0181. The email on on here got erased and my pictures and my daughter play went with it if y'all text me the code or send it back I would love to have it back

Answer:

parrishmurphy38@gmail.com. I don't have this email you took it off my phone my pictures went with it and my daughter play went with it I need this email back

Answer:

Hi there email for which you dont have access cant be recovered or given back. Just go thorough account recovery process.


Regards


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Question: Recover my deleted photos

I have deleted my photos and documents my mistakenly i want recover

Hello There,
 
If you deleted an item and want it back, check your trash to see if it’s there.
  1. On your Android phone or tablet, open the Google Photos app .
  2. And check the Trash .
  3. Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
​​​​
 
Regards,
Shyamsalma


Answer:

HI There,
 
If the photos were deleted from the Trash, its Deleted permanently and it cannot be recovered.
I would suggest you to reach out to a Professional Locally who could recover those photos from your phone storage.
 
Google cannot do anything about Permanently deleted photos.
 
Regards,
Shyamsalma
 
 


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Question: Missing my google photos by 1 year ago

Missing my photos 1 year ago... 2020 year in all photos backup... Plz

Hi, vikash kumar choudhary
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?
 
If so, did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.


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Question: 1june to 15june 2021photos

I am missing my photos of1june to 15june 2021

Hi, YOGESH KUMAR 4964
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?
 
If so, did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.


Answer:

Hi, YOGESH KUMAR 4964
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?
 
If so, did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.


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Question: Google Lens not working on iPhone

I've updated google photos to the latest version on my iPhone 5s running iOS 11.3 and when I select …

I've updated google photos to the latest version on my iPhone 5s running iOS 11.3 and when I select a photo, the lens icon for google lens does not appear.  What do I need to do to get google lens to work?

Answer:

Hi Joe,

Welcome to the Google Photos Help Forum.

Could you please try uninstalling and reinstalling the Google Photos app to see if it helps? Also, make sure it is currently up to date.

If that doesn't help, I recommend trying these troubleshooting steps in a sequence and see if any help:
  • Do a force restart by holding the home and power buttons at the same time until the Apple boot logoappears.
  • If the application freezes or is not responding, you can force the app to close by holding the power button until the red slider Slide to Power Off appears. Do not slide the slider. Instead, hold the home button for 5 or 6 seconds, and you should be returned to the home screen.
Lastly, you can try the below mentioned steps if all else fails:
  • Go to Settings.
  • Turn on Airplane Mode.
  • Wait a few seconds, and turn it back off.
  • Tap on the Settings icon.
  • Select the General menu. 
  • Scroll to the bottom and tap on Reset.
  • Select Reset Network Settings.
  • The device will take a minute or so to reboot.
Let me know if this helps.

Best,
Emma


Answer:

Hi,

I should have mentioned that I tried the 1st 2 options yesterday - deleting and reinstalling the app and rebooting the phone, and those 2 options didn't work.

I tried the remaining options in your reply  just a few minutes ago - turning on and off airplane mode, and resetting network settings and those didn't work either.

Just to note: I made sure that the app was not active while I tried all those options.  

Here is a screen shot that shows that the lens icon is missing.


I verified and the google photos app is version 3.18.0 and my phone is set to English. 

Is there anything else that I can try?

Thank you,
Joe


Answer:

Hi Joe,

Appreciate your response.

Could you please try replicating the issue on another device to see if it's the device hardware having issues?

Keep me posted.

Best,
Emma


Answer:

Hi,

I was wondering about your latest request, and it seems to me to be a bit presumptuous to assume that I have another device.  If I did not have another device, what would be my next course of action?

With that aside, luckily I do have other devices to try, and I believe that I have found where the problem may be.  For the next 3 actions, I used my google account.  1st, I tried Google Photos on my older Iphone 4s, and Google Lens was not active.  2nd, I tried, google photos on my wife's iPad 3rd gen., and again Google Lens was not active.  3rd , I tried Google Photos on my son's iPhone 7 (yes, he has a newer phone than I - isn't that always the case???  lol) , and once again Google Lens was not active.  So that means for all 4 devices, an iphone 5s, an iPhone 4s, and ipad 3, and an iPhone 7, Google Lens was not active in Google Photos using my account.

After that, I decided to try something different.  I had my son sign into his google account in google photos on his iPhone 7, and lo and behold, Google Lens was active.  And finally, I had my son sign into his account in google photos on my iPhone 5s, and again, Google Lens was active.

Of course, this leaves me to believe that it is my account that is the problem.  Please let me know if you agree.  If so, what settings in my account do I need to change?

Regards,
Joe


Answer:

Hi Joe,

Appreciate your response.

Just to let you know, Google Lens will work on any device with the latest version of Google Photos. Currently, Google Lens can only be used if your device language is set to English.

Hope this helps.

Best,
Emma


Answer:

Hi Emma,

Sorry, but that doesn't help.  I'm starting to believe that you can't help at all because if you would have read my reply with the attached photo, you would have seen that my phone has the latest version on Google Photos and that it is set to English.

I also don't think that you read my last reply at all because I believe that I have demonstrated through my findings that my phone is not the issue, and that my google account is.  Does anybody else out there know what setting in my account may be causing the problem???  Please help.

Joe


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Question: Move photos already in cloud to SD card

Already have photos in cloud not on device. How do I move them to the sd card. So I can use them els…

Hi, Traceeee
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To bring back the pics to your phone's gallery, either, you can download photos one by one to your SD card.
Regrettably, there is no option to do so on a batch of photos.
 
Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/
Select the Google Photos app for data download.
Once the file is ready, you will get an email. Access that & unzip all the attachments in any folder on your SD card.
 


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Question: I have multiple accounts on my phone, I help my mom, MIL, disabled cousin manage their accounts. My

My google photos are uploading to all accounts. If i delete pics while in theirs, it deletes from my…

My google photos are uploading to all accounts. If i delete pics while in theirs, it deletes from my accnt too, if I turn off backup on their accounts, it stops backup on mine too. Need to remove my pics from their accounts and stop my device from backing up to their photos. I just need to help manage elderly family members emails, nothing else. TIA!

Answer:

@Mariam
Don't blame Google - it is your absurd user-situation which cause a lot of confusion. 
Assuming one phone: 
  1. Fresh pictures shooted are stored in the Google-account set in the backup-window of the app (go to Settings under your profile circle and then goto Backup). If you never change that setting, all pictures will be at photos.google.com when you log-in with that account. 
     
  2. The pictures shown on the Photos-page of the app are the pictures on phone and the pictures in the account chosen under the profile circle - unless they are the same. But these additional pics are not downloaded to your phone automatically and not uploaded into the account under backup. 
That's all for one phone and the same holds for all other phones. 
Can't help that you get confused easily. 
Sorry - no Google here. 


Answer:

Thank you for your help! Google is amazing and I'm sure it's user error, that's why I asked for help. Love Google photos! Just need help figuring out how to use it correctly ☺ The other accounts also have phones but my pics are on their accounts too. I'll see if my husband can help me with what you suggested, I'm not very techy but am learning. Thank you again!

Answer:

@Mariam
You should discern between viewing an account and saving to an account ("backupping"). 
As long as the others don't save in your account, it is okay. 
Best
 
Between partners you can set-up partnersharing, but never with other persons in the family. 
 


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Question: Downloaded albums from google photos: always duplicates every single photo

When downloaded an album from Google photos to my mac desktop, the google file duplicates every sing…

@Nicole
Quite likely your Mac is misleading you. 
You get a zip-folder and after unpacking, you get a normal folder with the same pictures.
But the zip should be trashed then. 
If different, come back with a screenshot please - else it is hard to understand. 
 
PS: I am assuming that you are downloading from photos.google.com in your Safari-browser. 
 
 
 
 


Answer:

Hi @Rinus,

Thank you for your response. I am downloading the album from photos.google.com on a Google Chrome browser. After unzipping the file and deleting the zipped file, the photo folder has duplicates in a  .HEIC and .MP4 formats (photo attached) but for some reason no JPG.


Answer:

@Nicole
Thanks for clear feedback. 
Don't understand why you have a photo (heic) and a (short) movie (mp4) of the same scene. The photo may have been a jpg originally, but was compressed to heic by your iPhone to save some storage space. Don't understand why the mp4's are not compressed to hevc-files. 
This is not caused by Google and I can't judge which filetypes are important to keep: the heic's or the mp4's.
It also is not caused by the zipping, because that is the way downloads from the web are bundled. 
 
Be aware that heic is a problematic filetype which can cause problems for other people when send by mail. 
 
 


Answer:

Quite likely peter - I did not thought about this iPhone-abnormality. 
Does Googe Photos split that abnormal format into a photo and a movie? 
I can't test that on my old iPad. 
 


Answer:

Thanks @rinus

So potentially, this issue could be stemming from how my iPhone is saving the files which then get imported into Google photos? (iPhone has an optimize photo storage option and I wonder if this is where the issue could be stemming from.

Either way, you're saying the MP4 file is better than the HEIC?

Thank you,
Nicole


Answer:

No no Nicole - as Peter suggested I did not expect that you had made so-called lifephotos from still objects and that is combination of a still picture and a very short movie.
Probably they are shown correctly on the Photos-site photos.google.com but the download proces seems to split them in a photofile and a videofile. These mp4-videos will not be interesting, so you can restrict to the heic-photos. 
Of course heic-files have a tiny bit lower quality then normal jpg-files, but that is caused by your decision to use optimize storage which causes this additional compression.
Also for normal videos compressed from mov into hevc. 
 
The point is more that they often cause problems when sending or sharing with other people who can't view them on their (old) computer. But  that may play no role for you. 


Answer:

Hi both,
 
Just to recap.  
 
Optimised storage is an iCloud parameter which determines how photos are stored on the phone. The original is uploaded to iCloud and when space is getting short in the phone’s internal memory it will replace the full size photos with smaller low resolution copies to save space. The original will be downloaded if required and iOS manages that process.
 
HEIC and JPG are photo standards
MP4 is a video standard

Live Photos are a combination of a still photo (jpg or HEIC) and a short video clip (mp4) and when downloaded are saved as you have seen.
 
You can turn off Live photos in the Camera app and select HEIC or JPG in the Camera settings.
 
High efficiency is the Apple standard HEIC and is the default for sharing and viewing only in the Apple environment. Original size Backup should be selected if Google Photos also used.
 
Most compatible defaults to JPG which should be used for mixed sharing between Apple and Windows users. Storage saver Backup should be selected if Google Photos also used.
 
Cheers,
Peter
 


Answer:

Thanks Peter and goodnight from here. 
 
PS to Nicole: it would be very strange that all photos are lifephotos - also in holiday albums.
But apart from that: if the storage saver quality (= high quality) is used in the backupsetting of the Google-app, heic pictures will download as jpg-files and that may prevent additional problems. 


Answer:

@Nicole
That's not a camera-setting, but a systemsetting. On my iPad in general > optimize photos. 
I mean the selection on the camerascreen between video and photos and specials.
If Lifephotos is your preference for everything, you always will run in downloads in heic and mp4's with the same filenumber IMG_1154. That will not happen if you choose normal Photos: then you get heic's only. 
Goodnight


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Question: ඉඩ නෑ යෝකෝ

ඉඩ මදි ya



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Question: New app is not uploading all my photos from pc to google photos, only to google drive. Any help?

I tried to upload my old photos from computer to google photos folders from 2003 to 2015, they ended…

I tried to upload my old photos from computer to google photos folders from 2003 to 2015, they ended up going to google drive which I didn't want and just some pictures to google photos using my family email igor@cassel.us, tried to do the same thing with igorc82@gmail.com and despite going to google drive, it looks like it's going everything to google photos.

Answer:

Hi Igor,

Welcome to the Google Photos Help Forum.

Could you please confirm if you are referring to the Google Photos folder of My Drive or the web version of Google Photos? 

If you're referring to the Google Photos folder of My Drive, I recommend uploading all the photos to that particular folder.

But if you're referring to the web version of Google Photos, I'd suggest turning on the settings for Google Drive through Google Photos by following the below steps so that you can see the photos & videos from Google Drive in Google Photos:
For more information, please check the Help Center Article on how Google Photos works with Google Drive.

Looking forward to hear from you.

Best,
Emma


Answer:

I think it's resolved and I will check if everything is showing on google photos now, apparently, on the backup and sync app, it wasn't checked the upload new files and videos to Google Photos and this made the upload to go just to google drive and since I have a work/family account it doesn't go from google drive to google photos.

I have deleted everything and did it again with the checked box (  ) Upload new files and videos to Google photos and so far it looks like its working.

Answer:

Hi Igor,

Thanks for posting back.

I'm glad to know that the issue you were facing is resolved.

Let me know if you have any other questions.

Best,
Emma


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Question: Photos still to backup

There are 460 photos on my device still to back up. After a week it still says the same.



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Question: Google Photos update deleted all my back ups

After the latest Google Photos patch update, I noticed that it took an abnormally long time for my p…

After the latest Google Photos patch update, I noticed that it took an abnormally long time for my photos to show up. While I was still in the loading screen I chose to exit out of the app and restart my phone. I then went back to the app and the photos were still not showing. I then tried re-installing the app, and to my surprise none of my backed-up photos or albums were in my account. I have over 4 years of memories in this account and I really need those memories back.

Answer:

Hi, RishMani -AYS
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.


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Question: There are some confusion in my Google photos. Why is my Google Photos backed up restore not happenin

I had restored my mobile, after that I took Google Photos backup in my mobile, so still no photo or …

I had restored my mobile, after that I took Google Photos backup in my mobile, so still no photo or video is coming in my mobile, why is this happening 5/6 days I factory reset my phone What is the solution if neither backup is happening

Answer:

Hi, Syed Tabarak
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest you first check whether the photos are there ins backup. Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible. If you can find your photos, then please revert to know how to get those back to your phone.


Answer:

Dear Sir,
When I factory restored my mobile, I did it then showed me my photos are loading, I thought it would take time since then, the link you have shared with me, I will keep looking for that link. My wifi speed is also fine, why is this happening








Answer:

Hi,  Syed Tabarak
 
Thanks for your reply
 
However, you have not informed whether you could see the pics through the link. Can you please inform?


Answer:



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Question: how or can I finish a video and then at a later date resume filming again. (same video)

how can I resume filming a video after stoppong it. or can I



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Question: When I wanna add someone names on the Photos app it's continuously crashing how can I fix this?

I tried to delete app completely and downloaded again and same issue is keep going even this month I…

I tried to delete app completely and downloaded again and same issue is keep going even this month I bought s10 and same issue still going in the S10 it's not normal. Any idea what should I do or Google should do??

Answer:

Hi CAN IŞIK,

As a workaround, Please use https://photos.google.com in web browser and rename those photos.
Sorry for the trouble.

Please send your issue as feedback, so that Google Photos will fix this issue in future.
To send the feedback please follow the steps mentioned in this https://support.google.com/photos/answer/6156065?hl=en&ref_topic=6156079 page

Answer:



====================End Question=====================


Question: Recover my deleted photo from Google photos

Deleted photo recover

Hi,
If you have a question about recovering deleted photos/videos on Google Photos :
 
Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)
If the photos/videos are permanently deleted, I think you cannot restore them. 
 
Regards,


Answer:



====================End Question=====================


Question: Why google photos upload again back up and sync my photos that are already backed up in google photo

Why google photos upload again back up and sync my photos that are already backed up in google photo…

Why google photos upload again back up and sync my photos that are already backed up in google photo. This will decrease my storage capacity in google photos

Answer:



====================End Question=====================


Question: How to avoid Google drive to count your photos twice?

I installed the new backup and sync as recomended by Google. And when asked if i wanted photos to ge…

I installed the new backup and sync as recomended by Google. And when asked if i wanted photos to get upload to google photo i answered yes.
Afterwards it started the upload (100GB storage) and after a long while i got the message that i had used all my storage. Documents use is stated as 40GB and is mainly movie and jpg files.

How can i avoid that pictures both use storage in google photos and in google drive?

Answer:

Hi Lorents,

Welcome to the Google Photos Help Forum.

Just to let you know, if you'd upload photos to the web version of Google Photos and the Google Photos folder of My Drive using Original Quality, then it will take space in your Google Drive.

But if you'd upload them using High Quality, it will not take space in your Google Drive. Therefore, you can change your already backed-up photos and videos to High quality through the below steps:
However, this setting will not appear if you don't have any photos in Original quality.

For more information, please check the Help Center Article on reducing the size of your photos and videos.

Hope this helps.

Best,
Emma


Answer:

Thanks for your answer.
My problem is not that my pictures (original quality) is counted as disk use. 
My problem is that it seems they are counted in google photos ANDin google drive.
I was expecting that my photos would be counted in google photos and not in the drive.


Answer:

Hi Lorents,

Thanks for posting back.

Just to let you know, your storage is shared across Google Drive, Gmail, and Google Photos. Therefore, the photos of the web version of Google Photos and the Google Photos folder of My Drive doesn't take up space separately.

In the meantime, please check the storage space of Google Drive through the desktop using the attached link.

Hope this helps.

Best,
Emma


Answer:

Thanks again for the help.
Now i am unsure if i realy have misunderstood something vital (possible :)) or if i have described my problem wrong somehow. If i understood your answer correct all pictures upload with the new client will count double. 

So to check it i have a basic question.
1. If i have 10GB pictures on my computer. Install the sync program and upload it. Where will those 10GB storage be shown? As 10GB Google Photos or 10GB Google Drive?

2. As i upgraded from the old sync program to the new. Did it then upload all pictures or just those not uploaded before? (Basicly i would think it only takes the new ones but i start to wonder..)



Br.
Lorentz


Answer:

@Lorents
I do'nt use Backup & Sync, but think that it works as follows:
  • When you use B&S with "Original" quality, and the photos make it to Gooogle Photos, the storage is used by Photos 
  • If however for some reason (photos to small, too large, already uploaded?) the photos do not sync from Drive to Photos, they count for Drive storage. 
I am not sure about the "already uploaded". They should not upload again, but the slightest change (except filename) will trigger the upload of a second copy to Photos. I am not sure whet happens with identical photos that are already uploaded. When you upload manually directly to Photos (what I always do to avoid all the issues you have), those photos simply do not upload.


Answer:



====================End Question=====================


Question: How can I add people manually if it is not recognizing itself.

I have lots of pictures in which google photos is unable to detact pepole face itself, so is there a…

I have lots of pictures in which google photos is unable to detact pepole face itself, so is there any way that I can add people to that photo on my own??

Answer:

Hi,
Sorry, but as far as I know, that is not possible if the face is not recognized itself
 
Regards


Answer:



====================End Question=====================


Question: Please help me

Please help me my all details is photos and videos please help me

Hi,
If you have a question about recovering deleted photos/videos on Google Photos :
 
Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)
If the photos/videos are permanently deleted, I think you cannot restore them. 
 
Regards,


Answer:



====================End Question=====================


Question: I take a photo and Google photos duplicates it, why can I stop this from happening?

Turn sync on and off and log out and back in



====================End Question=====================


Question: I backed up my folders and I tried to see my photos on a different app Instagram and I cant C photos

I backed up my folders and I can't see my photos in a different app like Instagram and my locked fol…

I backed up my folders and I can't see my photos in a different app like Instagram and my locked folder is no longer there I don't know what happened to it

Answer:



====================End Question=====================


Question: 2020 my photos reton



Hi,
If you have a question about recovering deleted photos/videos on Google Photos :
 
Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)
If the photos/videos are permanently deleted, I think you cannot restore them. 
 
Regards,


Answer:



====================End Question=====================


Question: Sync issues with Google Photos and Drive, also HEIC pic files or JPG pic files

I am using an HP Chromebook and a new iphone xs max. I am trying to figure out how to manage photos,…

I am using an HP Chromebook and a new iphone xs max.  I am trying to figure out how to manage photos, as Google Drive & Google photos (photos.google)  no longer  sync.  I have always used google photos, and ignored the google drive photos folder as google photos is easier to work with, edit, etc.  I also cannot get them to automatically sync, just manually.

Of course, to use the pictures, I would have to download them.  I see that one used to be able to add Google photos (photos.google) to google drive, but this option no longer works?  I don't even see where on drive I can upload from Google photos (photos.google), only an option to upload "from" drive.

2nd part if the problem:
I also just purchased a new iphone xs max.  All my photos are only manually syncing to Google photos (photos.google), but now they are .heic files instead of .jpg files.  Even if I download these, I can't see the pics in the thumbnails or even open them.  

Any suggestions would be appreciated.  I am really getting frustrated.  Who created this mess?!!  Thanks.

Answer:

Last question first: you don't need to use the heic-setting on your new iPhone because it has storage space enough. It is a setting in your camera for using less storage space (also on iCloud if used). 
If you switch-off that setting you will have normal jpg-files again (which are twice as large, but with about the same quality). 
Don't know if there is a convertor for heic to jpg in the Chrome webstore (no problem in Windows). 

About Google Drive: on Chromebooks it was not possible to downsync the contents of the optional Google Photos folder to computer - so it did not even makes sense to have that folder, unless for other reasons. 
But the folder is no longer updated due to changes at Google, so even syncing does not make sense anymore. 

However: it is not clear to me why you would like to have (some?) pictures from Photos on Drive???
Maybe because of some fancy photo-editor available in Drive perhaps???


Answer:

You are correct that it is not currently possible to sync/upload from Google Photos to Google Drive. This feature was removed last month due to confusion with how it worked.
 
For the heic photos, that is a setting on the iPhone as Rinus mentioned. I don't have an iPhone so not sure where this setting is.


Answer:

Last question first: you don't need to use the heic-setting on your new iPhone because it has storage space enough. It is a setting in your camera for using less storage space (also on iCloud if used). 
If you switch-off that setting you will have normal jpg-files again (which are twice as large, but with about the same quality). 
Don't know if there is a convertor for heic to jpg in the Chrome webstore (no problem in Windows). 

About Google Drive: on Chromebooks it was not possible to downsync the contents of the optional Google Photos folder to computer - so it did not even makes sense to have that folder, unless for other reasons. 
But the folder is no longer updated due to changes at Google, so even syncing does not make sense anymore. 

However: it is not clear to me why you would like to have (some?) pictures from Photos on Drive???
Maybe because of some fancy photo-editor available in Drive perhaps???


Answer:

You are correct that it is not currently possible to sync/upload from Google Photos to Google Drive. This feature was removed last month due to confusion with how it worked.
 
For the heic photos, that is a setting on the iPhone as Rinus mentioned. I don't have an iPhone so not sure where this setting is.


Answer:



====================End Question=====================


Question: How to make your own cinematic photo

I was trying to make one but terribly unsuccessful.

Hi, Anjali Tamrakar
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Users can't create cinematic photos on their own.
If found suitable, the app will pick up a suitable shot & present that as a cinematic photo.
 
You can understand more about that in this blog article.


Answer:

Hi, Anjali Tamrakar
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Users can't create cinematic photos on their own.
If found suitable, the app will pick up a suitable shot & present that as a cinematic photo.
 
You can understand more about that in this blog article.


Answer:



====================End Question=====================


Question: I have no setting in my google photos where I can enable face recognition.



I have no setting in my google photos where I can enable face recognition.I have tried to use a VPN and everything but for some reason, I still can't activate it. can you please help me and look into this

Answer:

Here are instructions for enabling face grouping. If this doesn't work and you're using VPN due to being in a country where it's not available, it seems like maybe the VPN isn't set up right which isn't something we're able to help with.


Answer:

I am using the Google fotos app.
And i have tried VPN Both om my computer and Android phone
Watched Many YouTube videos but none of them Seem to work


Answer:

Things seem to have changed:
  • The VPN route does not seem to work anymore

  • The option "Group similar faces" seems to be missing in the web app for accounts, but may be available in the mobile Google Photos app for the same account.


Answer:

Here are instructions for enabling face grouping. If this doesn't work and you're using VPN due to being in a country where it's not available, it seems like maybe the VPN isn't set up right which isn't something we're able to help with.


Answer:

Things seem to have changed:
  • The VPN route does not seem to work anymore

  • The option "Group similar faces" seems to be missing in the web app for accounts, but may be available in the mobile Google Photos app for the same account.


Answer:



====================End Question=====================


Question: Why is album not created for a person whose pictures are in bulk

I have 1 friend I have ample of pictures of hers but I'm unable to see her photos nor the album is c…

I have 1 friend 
I have ample of pictures of hers but I'm unable to see her photos nor the album is created of her photos 
Why?
And is this possible?

Answer:



====================End Question=====================


Question: I switched off the sync and backup on my android phone and started deleting from Google photos app.

I stopped sync and backup and delete files from the Google photos app and it still deleted files fro…

I stopped sync and backup and delete files from the Google photos app and it still deleted files from my phone. Why?
I want my photos back. ASAP SUPPORT IS NEEDED TO RECOVER THE FILES DELETED FROM MY ACCOUNT TODAY.

Answer:

Hi, Abhinav Bhardwaj
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
After making the backup & sync off, you started deleting the pics on your phone through the Google Photos app, which means you were accessing the local storage. 

But then, the moment we delete something through the app, the app removes that from the cloud also. If you want to delete something from the cloud, then you need to move the corresponding original on your phone to some un-synced folder & then perform the action through the web link https://photos.google.com. Then only your device copy will remain intact.

Since you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.
Access that & recover everything.


Answer:



====================End Question=====================


Question: Hello, can i restore my delete from trash photo?

I try to restore my delete from trash photo

Hello There,
 
If you deleted an item and want it back, check your trash to see if it’s there.
  1. On your Android phone or tablet, open the Google Photos app .
  2. And check the Trash .
  3. Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
​​​​
 
Regards,
Shyamsalma


Answer:



====================End Question=====================


Question: I lost some of my photos

Looked through albums over and over again. Even looked through my old android, Can't be found. Help …

@Gerard
Sorry, we can't help with that. 
If all were stored safely at Google within the same Gmail-account, they still should be on photos.google.com in the Safari-browser when you log-in with that account. 
But you may have taken a new account when installing Google Photos on your iPhone and such changes always cause a lot of confusion and thereby potential losses. 
No Google here, but they can't help either.


Answer:

I only seen these particular  photos  once and they "are Beautiful!!    But attempting  to find these photos  are  frustrating  and disappointing

Answer:

Sorry Gerard, but the minimum you could have done is marking them as a Favorite by hitting the star. 
And the maximum you could have done is creating albums about beloved themes. 
And you also can view in the search selections Google did have created for you about locations and things. 
Or it were Google creations which still may be found on the Search page. 
Or you may type a related word in the searchbox. 
No Google here, just stupid volonteers. 


Answer:

It may have been some of these Google Creaties not saved by you. 
No further ideas, sorry - you did not loose all. 


Answer:

Sorry Gerard, but the minimum you could have done is marking them as a Favorite by hitting the star. 
And the maximum you could have done is creating albums about beloved themes. 
And you also can view in the search selections Google did have created for you about locations and things. 
Or it were Google creations which still may be found on the Search page. 
Or you may type a related word in the searchbox. 
No Google here, just stupid volonteers. 


Answer:



====================End Question=====================


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