Sunday, March 20, 2022

I sent you a message yesterday but I did not get an answer yet !

Question: I sent you a message yesterday but I did not get an answer yet !

I did not receive an answer to my question yet !

Can you provide a link to your previous message?
We are all volunteers here and answer when and as we can. Thanks
 
If the answer is helpful, please click "Recommend"  to help other users of the community.


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Question: My photos are re-sizing automatically waaay too small.

Hi all, I use my cameraphone ALOT for work and has currently been set to 2880x2160 however when it s…

Hi all,

I use my cameraphone ALOT for work and has currently been set to 2880x2160 however when it syncs to google photos, sometimes it stays to the 2880x2160 but sometimes it re-sizes to 240-200 automatically. Can anyone offer an explanation as to why this keeps happening?

Answer:

240-200 is even below the 250x250 minimum for Google Photos, so I am assuming that some fancy app is causing these strange conversions. 
Be aware that the app shows the pictures that are still present on your phone - it only are online pictures when the local pictures are not there anymore. 
No logic explanation available. 
And no Google here also. 
Sorry

PS: is your phone-camera producing small thumbnails for its own preview window perhaps?


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Question: I can't see my videos no more erra keeps saying URL invalid the link has been deleted why please hel

I was checking out Url was invalid and I was looking up the link to find out the link was still ther…



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Question: Please receive my family photos backup please please please

My family photos backup

Hi, Mahesh Dafada
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you clarify something?
 
Are your family photos not getting backed up for some reason?
Or, can't you find those in your photos collection?
 
Expect your response.


Answer:

Hi, Mahesh Dafada

That still leaves your requirements unclear.

Can you please provide as many details as possible?

If you are finding it difficult to express, you can make the post either in Hindi or any other Indic language.
But, please be descriptive.


Answer:

Hi, Mahesh Dafada
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you clarify something?
 
Are your family photos not getting backed up for some reason?
Or, can't you find those in your photos collection?
 
Expect your response.


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Question: I have requested to create move multiple times. But I am not seeing any response from app.

Requested to create a move by using two persos.but not getting any responses



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Question: Duplicate photos now being backed up

As of last week my backups seem to be duplicating and now the pics app is trying to go back and back…

As of last week my backups seem to be duplicating and now the pics app is trying to go back and backup almost 25000 photos which are already backed up,  I have not change my backup folders as that is the first thing I checked

I have a Samsung S10 plus

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Question: How to get old photos?

Please i want my old photos back

You will find this article helpful.


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Question: Where is my backed up photos

Signed in through my Google email and found that no photos recovered from my backed up account



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Question: Why did my storage limit go back up to full after deleting thousands of photos and emails?

I spent 10 plus hours going thru& deleting emails& photos. It showed me how I went from 15g down to …

I spent 10 plus hours going thru& deleting emails& photos.  It showed me how I went from 15g down to 13.8. One week later,  it shows me in back up to 15g. That can't be correct.  I think that Google is trying to force me into buying more storage,  which is wrong.  How can I deleted over 3000 pictures and in a week's time, I'm back up to max storage over a couple hundred new photos.  Something isn't right.  I would like to see a break down of my storage data before and after I did all this deleting.  In emails alone I went from having over a 1300 to 300+. Pictures, 3000+ were deleted.  Where did the data go for those pictures? I need someone to explain to me why 3000 pictures & a 1000 emails DID NOT clear up any data.

Answer:

Hi, Shauna Hare
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To check what is occupying the space, I suggest you visit this link.
 
There, you will also find some tips on how to retrieve some of the storage space.
Follow those, but while doing so please ensure that you are not losing some critical data.
 


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Question: How to delete saved name of people??

I want to delete saved name of people in google photo.

Hi, Ac2309
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To delete the saved name. tap on the thumbnail of the person. Next, tap the three dots at the top right corner. There, you will find an option "Edit name label". Tap on that & score off everything, That will remove the name label.


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Question: Can't find pics in people section

It's used to be showing photos as face recognition... But it's not showing now in the people section…

Hi, Rohith Rohith 2083
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you check whether the group similar faces option has become unselected inadvertently?
Can you try selecting that once again?


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Question: My all photo

All my pick

Hi, Nandkishor Singh 8775
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Did you delete the photos either on the cloud or on the phone unknowingly?
The sync functio replicates the action at the other end also thus deleting the pcture from bothe the places.
 
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


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Question: I want restore my trash photos

I want recover my trash folder

Hi,
If you have a question about recovering deleted photos/videos on Google Photos :
 
Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)
If the photos/videos are permanently deleted, I think you cannot restore them. 
 
Regards,


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Question: Is this a photo of Larry hagman and his mother

Research

Hi Elizabeth,
 
>>>> Is this a photo of Larry hagman and his mother 
 
This doesn't seem to be a Google Photos question and I don't see your image, but this apparently is:
 
 
 
Best regards,  Dougsap (volunteer Google Photos user)


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Question: How do i fill the emergency form for my daughter to go to kindergarten that was sent in an email?

Fill out a emergency form sent by email. I've tried downloading apps and everything. I dont know wha…

Fill out a emergency  form sent by email.
I've tried downloading  apps and everything. I dont know what else to do and it's for my daughter to go to kindergarten.  Please help me .

Answer:

Hi, Rachelle Williams
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Regretfully, the Google Photos app doesn't have any feature to fill forms.
I suggest you contact the sender to know which app to use to update the form.


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Question: payment not working



I have made and paid for photobooks in the past so know what I am doing. However, made a photobook yesterday and cannot pay for it - when I click on my stored card under the GPay it says 'verify its you', I click on that link and I keep reaching a blank screen in screen saying 'blank#blocked' at top?  I checked with my bank today and there is no block on the transaction at the bank side - they confirmed that the ID check is being done and I am passing that.  Any help gratefully received.

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Question: Why recently added photos are not tagged with the persons?

Photos are not getting auto tagged with the persons

Hi, RaTuL Bhoboghure
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The tagging doesn't happen instantaneously.
The app keeps on looking into the photos in the background.
Once the program identifies a face, that gets added to the collection over a period.


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Question: ខ្ញុំចង់រកប្រាក់

ខ្ញុំចង់ធ្វេីពាណិជ្ជកម្មបង្ហោះវីដេអូរបស់ខ្ញុំ



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Question: All apps locked up on mobile phone and I could not get any apps to open. Got new phone same # and v

Get info and videos and pictures from the beginning of the time I started using Google.



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Question: I want to restore my photos that have been "backed up" ie deleted from my phone!!



I can view the pictures I took with my phone by searching pixel 4a. But I can't select all and download back to my camera folder on my phone.

I did not intend to "free up space" I've 128gb there is no need. I want to keep and restore the pictures I took on my phone on my phone!! I don't want them in my cloud photos jumbled up with all the other pictures o receive. Why do Google not want this?

I am happy to back up my photos but I also want to keep the original, why is that do discouraged?

Answer:

Hi, James Houghton 1284
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You can bring back everything to your Phones Gallery.
To do so, either, you can download photos one by one.
Regrettably, there is no option to do so on a batch of photos.
 
Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/ 
Select the Google Photos app for data download.
Once the file is ready, you will get an email. Access that & unzip all the attachments into your phones gallery.

That will bring everything to your phone.


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Question: Recover Permanently deleted photos

I want Permanently deleted photos back My mom unexpectedly deleted and in also in bin pls recover ph…

Hi,
If you have a question about recovering deleted photos/videos on Google Photos :
 
Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)
If the photos/videos are permanently deleted, I think you cannot restore them. 
 
Regards,


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Question: Just deleted hours and hours of videos. Still says I'm over storage.

Spent an hour deleting gigs of data. Still says I'm over.

You can check on https://one.google.com/storage whether storage is used by Drive, Gmail or Photos
On https://one.google.com/storage/management you can see which files use most storage in Photos, Drive and Gmail.
 
Storage used by Google Photos can be recovered:
  • By deleting files in Google Photos, but there are many complaints that it takes very long before the storage is recovered, if ever. 
  • The folder "Google Photos" in Google Drive starts using storage when the corresponding photos in Google Photos are deleted. Thus when you delete from Photos you may also have to delete the Google Photos folder in https://drive.google.com/drive/my-drive if you have one.
  • By using "Recover storage" on https://photos.google.com/settings. That will convert ALL (it's all or nothing) photos/videos to the free "High Quality". Save the ones you want to keep in original size somewhere else before you use this option.
  • By deleting unsupported videos on https://photos.google.com/unsupportedvideos (or via "Settings")
  • You can also check on https://get.google.com/albumarchive. There may be photos that are not shown in Google Photos, for example from Hangouts, which may use storage. 
To recover storage used by Drive or Gmail you must delete files. Note that the "Google Photos" folder in Drive may start using storage when the corresponding photos are deleted in Google Photos. Photos uploaded using Backup and sync on a computer may use storage in the computer section of Drive when they do not make it to Google Photos as "High Quality", for example unsupported RAW files. 
 
Google Photos has no live help, but 


Answer:

So I deleted hours and hours of data, gigs and gigs.  How were they saved in the 15 gig window? Just take those out, and let me put new stuff there. Give me the short answer?

Answer:

Sorry, but we are also users and can only inform you about what is possible. I posted a "canned response" where it says that  it takes (or may take) very long before the storage is recovered, if ever after you deleted photos/videos from Google Photos. There is nothing we can do about that, except inform Google. 
You can also still use "Recover storage", but preferable save the videos also somewhere else before you do this. 


Answer:

Sorry, but we are also users and can only inform you about what is possible. I posted a "canned response" where it says that  it takes (or may take) very long before the storage is recovered, if ever after you deleted photos/videos from Google Photos. There is nothing we can do about that, except inform Google. 
You can also still use "Recover storage", but preferable save the videos also somewhere else before you do this. 


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Question: My samsung A30 is sliw to open fotos on gallery

Opening fotos in gallery is too slow to open



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Question: Good evening sir.. Im Dr. Hemavathy .. Accidently all my patients and research work photos got dele

Good evening sir.. Im Dr. Hemavathy .. Accidently all my patients and research work photos got delet…

Good evening sir.. Im Dr. Hemavathy .. Accidently all my  patients and research work photos got deleted by my cousin.. I un aware of that issues.. So it is permanently deleted from google photos..can you please help to find my photos.. It is really important to get my photos back.. Thanking you

Answer:

Hi Hema,
 
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
 


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Does the photos in the archives get backed up too ?

I want to check whether my archived photos are backed up or not.

What is archived is backupped also - see https://photos.google.com/archive

Answer:

What is archived is backupped also - see https://photos.google.com/archive

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Question: Photo storage full on phone but not on ipad

I have been getting messages that my google photo storage is almost full so I have been looking thro…

I have been getting messages that my google photo storage is almost full so I have been looking through all my photos on google and deleting what I can. I have deleted over 2000 photos. I am able to backup photos using the app on my ipad, but when I try to backup using the app on my phone, it says that I don't have any more space. So for now I have been sending photos from my phone to my ipad and then backing up, but that is a pain.

Answer:

@Kimberly
If you are sure that you are using the same google account on iphone as well as on ipad, it is impossible what you are telling. 
But check one.google.com/storage for that account. 

Probably your usage for Drive and Gmail is zero, but for Photos near 15 GB and that's the reason for the warning on iphone if your backupsetting is on original quality. 
But if the setting on ipad is on high quality, new uploads don't count (until June 1) and that can explain that you get no warning there. 

Please come back here to report your findings, because then we can tell what you can do. 

PS: removing 2000 often does not help due to unexplained Google delays. Besides: such actions ruïne your backup and then it becomes unclear why you are using Google Photos at all. 

PS: on photos.google.com you can see what you really have stored at Google.


Answer:

@Kimberly
If you are sure that you are using the same google account on iphone as well as on ipad, it is impossible what you are telling. 
But check one.google.com/storage for that account. 

Probably your usage for Drive and Gmail is zero, but for Photos near 15 GB and that's the reason for the warning on iphone if your backupsetting is on original quality. 
But if the setting on ipad is on high quality, new uploads don't count (until June 1) and that can explain that you get no warning there. 

Please come back here to report your findings, because then we can tell what you can do. 

PS: removing 2000 often does not help due to unexplained Google delays. Besides: such actions ruïne your backup and then it becomes unclear why you are using Google Photos at all. 

PS: on photos.google.com you can see what you really have stored at Google.


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Question: My google photos not backing up any photos nowdays. What to do?

I've been trying to back up my photos from last 3 days. It just showing that your photos are being u…

I've been trying to back up my photos from last 3 days. It just showing that your photos are being up but nothing happening it just keeps spinning that backup circle and showing how much photos left to backup but actually nothing is backing up.. tried all solutions. Tried clearing the cache n storage of app and also the sync settings but nothing working. pls help..

Answer:

Hi, Dinesh Madke
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you clarify whether you are doing the backup over wifi or mobile data?
Further, is the problem recent? Did you make any changes in the settings of the phone or the Google Photos app in the last three days?


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Question: Video isn't backing up

The photo and video of less than 10mb are not backing up don't know why. Also other photos are backi…



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Question: I accidently deleted my important photos from trash. Please help me to recover that photos

Please help me for recover the files that are deleted from trash.

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
 
Now- with that out of the way let's deal with Tushar Gawade 2060's post in  Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
 
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
 
2. Items deleted manually from photos.google.com/trash can not be recovered.
 
3. Items deleted from your YouTube Channel can not be recovered.
 
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
 
5. Items manually deleted from Gmail trash can not be recovered.
 
6. Items deleted from your Google Drive  will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
 
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
 
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
 
If the answer is helpful, please click "Recommend"  to help other users of the community.


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Question: "Unsupported file" message when I try to download photos onto my android device

I synced my new Samsung S20 phone with my Google Photos account. When I wanted to download a photo t…

I synced my new Samsung S20 phone with my Google Photos account. When I wanted to download a photo to text to a friend the download appeared with the phrase ".trashed-" before the file name and when I clicked on the file to view it, my gallery app opened with a pop up message that says "Unsupported file." 

I download photos from my Google backup everyday. This is a huge issue.


How can I fix this?

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Question: My outside pics aren't coming up...

Inside pics work fine but outside pics aren't working

Hi, Patricia S. 8855
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you clarify something more?
Do you mean to say your phone doesn't capture outdoor pics satisfactorily?


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Question: Shared album is so basic

I found shared album functionality so basic, almost useless. I am looking to: Edit photos in shared …

I found shared album functionality so basic, almost useless. I am looking to:
  • Edit photos in shared album also from other people (right now I can edit only my photos)
  • Possibility to share portrait pictures taken with Pixel3 in both regular and portrait mode (same valid for every time that google cluster bursts or other and then if I want to upload all photos I need to select them manually)


Answer:

Please share your ideas with Google via the feedback option in the app under its 3 small lines. 
We can do nothing about anything here - only advicing when people have wrong ideas or use wrong methods. Nevertheless you should be aware that you are using freeware - even if you pay for storage. 

PS: it is logical that you can't edit pictures contributed by people with "bad eyes". But if you add them to your own library, you can edit them and then remove the originals - but then is your name on the pictures and that feels bad too.


Answer:

sending feedback is the most useless thing ever. I probably have sent more than 10 and I have never get anything back. I was just hoping to get some help if there is a way around

Answer:

You can't expect a personal answer from a company which needs to serve the whole world. 
We only may hope that essential critics get enough attention to reach their priority planning. 
I always say: maybe next Christmas. 

There are enough Pixel-users posting here, but then you should draw their attention by posting with a specific title like "Sharing portraits taken with my Pixel" or "Sharing burst-series teken with my Pixel". 

I can't add more.


Answer:

Please share your ideas with Google via the feedback option in the app under its 3 small lines. 
We can do nothing about anything here - only advicing when people have wrong ideas or use wrong methods. Nevertheless you should be aware that you are using freeware - even if you pay for storage. 

PS: it is logical that you can't edit pictures contributed by people with "bad eyes". But if you add them to your own library, you can edit them and then remove the originals - but then is your name on the pictures and that feels bad too.


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Question: My attorney needs pictures that were illegally deleted from my Google photos. I need a contact.

My attorney needs to recover photos and videos that were deleted from my Google photos by my abusive…

My attorney needs to recover photos and videos that were deleted from my Google photos by my abusive ex who hacked my account. I need a Google support contact number or email to give my attorney.

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Question: my phone was hacked into recently I had to do a hard reset..not all my google pictures came back

I wasn't on WiFi so not all my google photos came back



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Question: Person went missing from people album! Her pics still exist, but her face isn't recognized!!

My friend, Sara Winter's, face went missing from my people album!! I'm very good about naming people…

My friend, Sara Winter's, face went missing from my people album!! I'm very good about naming people and keeping up to date with the album, and her face went missing! We have probably around 5,000 photos together and it only registers around 500 now! She used to be one of the first people in the album. When I go back to our photos in my images, I have to manually put the photos in her album. I strolled down in the people album to see if maybe her album was just unnamed and it's just not there.

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Question: This old Android phone I just got. UMX??? Colors on the camera have no colors. Like negatives are.

Looked in settings. Can't find anything on how to make pictures look normal. Very irritating!

Looked in settings. Can't find anything on how to make pictures look normal. Very irritating!

Answer:

Hi, Carrie Lynn Tate Chastain
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, yoru query is not related to any feature in the Google Photos app.
You may have to seek support from the manufacturer of the phone.


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Question: Easiest way to move 1,000 photos in 1 folder to 10 files of 100 photos?

Thats it. What is the easiest way to move 1,000 photos in 1 ALBUM to 10 FOLDERS of 100 each. I will …

Thats it. What is the easiest way to move 1,000 photos in 1 ALBUM to 10 FOLDERS of 100 each. I will need to view each individually for sorting. They are all on the device.

Answer:

Select the first 100, hit + and create Album #1
Select the next 100, hit + and create Album #2
Etc. 
No more easier way. 
But a strange project, so maybe you should explain to us what your goal is - then we can think about better methods.


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Question: How do I turn off the sound the phone makes when you take a screenshot

Turn the sound off of my screenshots

Hi William,
 
>>> How do I turn off the sound the phone makes when you take a screenshot
 
This link might be helpful, but things can vary based on specific hardware manufacturer, model, and version of Android.
 
 
Good luck, Dougsap (volunteer Google Photos user)


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Question: How can I turn off the battery saver



Hi, Denise Hamby
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You will find the setting related to the battery saver either by sliding down the notification panel or through the settings on your phone.


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Question: i wand my massege and ramin_mahamedd bak for me plez from

i wand my massege bak for me from 1 manth ago btwen me and ramin

Hi, Hama Bama
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query doesn't appear to be related to any feature in the Google Photos app.
Can you please clarify?


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