I have made a new folder in device ...bt it is not showing that folder in google photos ......the ph…
@Tripti
Maybe the most simple explanation is that an empty folder is not shown. So you need to copy or move a picture in the Camera-folder to your mystery folder first and that is simple: select a picture, select copy or move under the 3 dots, select the new folder in the list.
But what are your plans with that folder? - maybe creating and filling an album is more wise.
Answer:
====================End Question=====================
Question: How to delete camrra symbol icons?
I have many camera symbols appearing on my screen and a i want to delete them from my cell phone ple…
====================End Question=====================
Question: How do I move photos and images to sd card
Move photo and images to external device
Hi, Cindi Ostrander
Welcome to Google Photos Community Support Forum & thanks for your query.
Although there are multiple ways to transfer the content from the internal memory of the phone to an SD card, doing so through Google Photos allows retaining the backup and sync aspect.
Please follow the steps below to achieve the transfer.
- Open Google Photos.
- Tab Library.
- Tap the desired folder under Photos on the device like Camera, Screenshots etc.
- Select photos by long pressing then tap others after the tick confirms the first selection
- You can also long-press and stroke down while still in a pressed condition, to select a batch.
- Next, tap the 3 dot menu top right.
- Tap Move to folder.
- Tap New SD folder, type a folder name then tap Create.
Note that if the photos are backed up to Google Photos this will not remove them from the Photos, and even if the new folder is not selected for Backup & sync any contents will still be deleted if you delete that using the Google Photos app.
Answer:
====================End Question=====================
Question: Need to recover my permenently deleted photos in Google photos.Pls say any way to recover thatphotos
I need to recover my permenently deleted photos in Google photos . I know we can't recover that in G…
I need to recover my permenently deleted photos in Google photos . I know we can't recover that in Google photos . But pls say me any other way to recover it fully including many whatsapp images.
Answer:
Hi, Shankar 1383
Welcome to Google Photos Community Support Forum & thanks for your query.
Nevertheless, when you tap the delete icon in the Google Photos app, a warning appears telling you what will happen if you proceed. On your phone, that message asks, "Remove from Google account & synced devices?"
When you attempt to manually empty the trash/bin in Google Photos, another warning appears that explains the consequences of permanently deleting those pictures and videos.
If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi, Shankar 1383
Welcome to Google Photos Community Support Forum & thanks for your query.
Nevertheless, when you tap the delete icon in the Google Photos app, a warning appears telling you what will happen if you proceed. On your phone, that message asks, "Remove from Google account & synced devices?"
When you attempt to manually empty the trash/bin in Google Photos, another warning appears that explains the consequences of permanently deleting those pictures and videos.
If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: How to get email when new photos added by my son?
How can I get email when my son puts pictures in his Google photo album? I can see his album, but do…
How can I get email when my son puts pictures in his Google photo album? I can see his album, but do not get email. Someone else puts pictures in her album AND I get email! So it is possible, but how?
Answer:
====================End Question=====================
Question: Why do my pictures turn gray when i cluck them
I want to see my pictures so I can share them n when I click on them they turn solid gray except for…
====================End Question=====================
Question: ma'am some photos by mistake have been deleted from my google photos and that is my very important p
Maam, I accidentally deleted some photos from Google Photo and that's a very important photo please …
Answer:
Answer:
Answer:
Answer:
====================End Question=====================
Question: My photos lost data oct 2020 to jun 2020 please help me
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Missing albums
Yesterday I upgraded Google photos. Now the albums which I created are cannot be found in Google pho…
Yesterday I upgraded Google photos. Now the albums which I created are cannot be found in Google photos. Also the images which I save recently are not getting synced.
Answer:
====================End Question=====================
Question: Why do my pictures turn gray when i cluck them
I want to see my pictures so I can share them n when I click on them they turn solid gray except for…
====================End Question=====================
Question: ma'am some photos by mistake have been deleted from my google photos and that is my very important p
Maam, I accidentally deleted some photos from Google Photo and that's a very important photo please …
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- And check the Trash
.
- Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get a local professional to recover the photos from your phone storage,
but sorry to say Google cannot do anything about it.
Have a look at this link to learn more.
Regards,
Shyamsalma
Answer:
Hi There,
If the photos were deleted from the trash bin, there is no possible way to recover it.
You may try reaching out some local professional to recover the photos from your phone storage.
Or even try downloading some data recovery apps from the playstore.
Regards,
Shyamsalma
Answer:
Hi There,
If the photos were deleted from the trash bin, there is no possible way to recover it.
You may try reaching out some local professional to recover the photos from your phone storage.
Or even try downloading some data recovery apps from the playstore.
Regards,
Shyamsalma
Answer:
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- And check the Trash
.
- Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get a local professional to recover the photos from your phone storage,
but sorry to say Google cannot do anything about it.
Have a look at this link to learn more.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: My photos lost data oct 2020 to jun 2020 please help me
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Missing albums
Yesterday I upgraded Google photos. Now the albums which I created are cannot be found in Google pho…
Yesterday I upgraded Google photos. Now the albums which I created are cannot be found in Google photos. Also the images which I save recently are not getting synced.
Please look into the matter and respond immediately
Answer:
====================End Question=====================
Question: Recover permanent deleted Google photos
Recover permanent deleted Google photos
Answer:
Answer:
Answer:
====================End Question=====================
Question: For some reason i cant even upload the picts i have
Help
Answer:
====================End Question=====================
Question: Photos were sent in whattsapp but deleted by sender. I want to see photos. Pl help
I could not find images deleted by sender in whattsapp
Answer:
====================End Question=====================
Question: Debit card pics
Hi Chris,
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Whenever i click any contact in people cant see their photos
Tried to open the contacts for many people but can't view or tried viewing all contacts still can't …
====================End Question=====================
Question: Please recover my permanently deleted photoes
Recover. My permanently deleted photoes from Google photo
Answer:
====================End Question=====================
Question: Please arrange a hindi phone call its an emergency please
I tried "free up device storage" and all photos were deleted from my gallery i want them back to my …
Answer:
====================End Question=====================
Question: Sound is not available in the vedio
How can I listen the music of the Vedio
Answer:
====================End Question=====================
Question: The 120fps and 240 fps slow motion videos are lagged
To edit videos
====================End Question=====================
Question: Sir where i get the unarchived photos ?
Sir i have send photo archived file and today i have unarchived it. I want the unarchived photo. So …
Answer:
====================End Question=====================
Question: Wrong dates after importing from Google Drive
Hi, I saved my iphone photos to google drive. I download google photos recently and imported one dri…
Hi,
Answer:
====================End Question=====================
Question: Recover permanent deleted Google photos
Recover permanent deleted Google photos
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- And check the Trash
.
- Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get a local professional to recover the photos from your phone storage,
but sorry to say Google cannot do anything about it.
Have a look at this link to learn more.
Regards,
Shyamsalma
Answer:
Hi There,
If the photo/video is deleted from the trash, then there is no possible way to recover those photos/videos.
It's permanently gone.
PS: You can reach out some professionals locally, maybe they might recover that video/photo from your storage.
There is nothing Google can do about it.
Thanks,
Shyamsalma
Answer:
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- And check the Trash
.
- Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get a local professional to recover the photos from your phone storage,
but sorry to say Google cannot do anything about it.
Have a look at this link to learn more.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: For some reason i cant even upload the picts i have
Help
Hi There,
What error do you get while trying to upload photos to Google Photos?
Let me know,
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: Photos were sent in whattsapp but deleted by sender. I want to see photos. Pl help
I could not find images deleted by sender in whattsapp
Hi There,
Thanks for posting into the Google Photos Forums.
In whatsapp Once a photo is deleted by the sender, it gets deleted from your gallery too..
There is no way you can get that photos other than asking the sender to resend those photos.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: Debit card pics
Hi Chris,
it you stored the picture in Google Photos try entering the text debit card in the search box of the Google Photos app and tapping the magnifying glass icon.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Whenever i click any contact in people cant see their photos
Tried to open the contacts for many people but can't view or tried viewing all contacts still can't …
====================End Question=====================
Question: Please recover my permanently deleted photoes
Recover. My permanently deleted photoes from Google photo
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- And check the Trash
.
- Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get a local professional to recover the photos from your phone storage,
but sorry to say Google cannot do anything about it.
Have a look at this link to learn more.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: Please arrange a hindi phone call its an emergency please
I tried "free up device storage" and all photos were deleted from my gallery i want them back to my …
Hi, Omveer Singh 1467
Welcome to Google Photos Community Support Forum & thanks for your query.
First, this is a peer support forum where the queries are answered by volunteers who are users like you.
There aren't any Google employees or representatives reading the posts.
Since we use the free service, there wouldn't be any official support from Google & hence the existence of such peer support forums.
There aren't any Google employees or representatives reading the posts.
Since we use the free service, there wouldn't be any official support from Google & hence the existence of such peer support forums.
Further, to protect privacy, no one shares contact details with anyone.
Nevertheless, you can continue to write here & get suggestions through the peers.
Now regarding your requirement. The free up space option is intended to make more room on our device by removing the originals of the backed up photos.
That available space will not only improve the response of your phone, but also will allow you to capture more pics.
Nevertheless, if you wish to get back the pictures, pleas go through the suggestions as below.
To bring back the pics to your phone's gallery, either, you can download photos one by one. Regrettably, there is no option to do so on a batch of photos.
Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.
However, the local folder structure can not be restored.
To do so, there is no requirement to join Google One, the option is available to everyone.
However, the method may not be effective to recover something when the count is more than two hundred.
Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/;
Select the Google Photos app for data download.
Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.
That will bring everything to your phone.
Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera
Answer:
====================End Question=====================
Question: Sound is not available in the vedio
How can I listen the music of the Vedio
Hi There,
I would recommend you to use some other players like VLC or MX Player and check if the sound is working perfectly.
You may also visit https://photos.google.com and try Playing the video.
Let me know,
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: The 120fps and 240 fps slow motion videos are lagged
To edit videos
====================End Question=====================
Question: Sir where i get the unarchived photos ?
Sir i have send photo archived file and today i have unarchived it. I want the unarchived photo. So …
Hi There,
When you unarchive a photo, that photo goes to the date it was taken. Scroll through the photos to the date you took that photo and you will find it.
Here is an example.
You have Achieved a photos which was taken on June 1st and on September 10 you decided to un archive the photo.
That photo goes to June 1st date of your album view.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: Wrong dates after importing from Google Drive
Hi, I saved my iphone photos to google drive. I download google photos recently and imported one dri…
Hi,
I saved my iphone photos to google drive. I download google photos recently and imported one drive folder into google photos. The dates of the photos are now the date it was saved to drive and not the original date it was taken. Is there a way to change? I'm unable to do it manually as it's a year of photos of my baby. When I looked at the details on each photo in google drive, the 'modified' date is correct, while the 'open' and 'created' date is showing the date when i saved to google drive.
Thanks.
Answer:
Answer:
@Ken
Answer:
Problem solved. I downloaded all the photos from Google Drive onto my computer and upload them into Google Photos again and problem solved. It's so weird uploading the photos from Google Drive directly into Google Photos causes problem but not when we upload from the computer.
Answer:
Answer:
====================End Question=====================
Question: I've deleted & empty trash on google photos but it still showing 60GB usage with 15GB limit.
I have tried to delete and empty trash on google photos. But it still showing 60GB usage versus my 1…
I have tried to delete and empty trash on google photos. But it still showing 60GB usage versus my 15GB limit. I have never upgrade my account and how come my usage could be over 60GB ?
Answer:
Hi There,
You can only change the time on a computer, or using a web browser on Android, please see below:-
Change date & time stamps
You can change the date and time stamps for photos and videos using a computer. When you change the date and time of your photo, the edited date and time will appear in Google Photos. But if you share it to other apps or download it, it may show the original date and time saved by your camera.
- On your computer, or in a browser, go to photos.google.com.
- Place your cursor over a photo or video. To select the items you want to update, click Select
.
- At the top right, click More
.
- Click Edit date & time. If you selected more than one item, you'll see two options.
- To specify a date and time for the first item and automatically adjust the dates and times for the other items as relative to that, click Shift dates & times.
- To set the same date and time for all the items you selected, click Set one date & time.
- Follow the instructions to finish.
Regards,
Shyamsalma
Answer:
@Ken
This would not have happened if it were original camera-images, but images from social media have all original dates stripped and then you always will run in such hopeless date problems.
So this problem is not caused by Google, but by using wrong media.
Hopefully the tip given works for you, but in the iOS-version of the Google Photos app you can adjust dates under individual photos. Just tap the date to see that option.
Answer:
Problem solved. I downloaded all the photos from Google Drive onto my computer and upload them into Google Photos again and problem solved. It's so weird uploading the photos from Google Drive directly into Google Photos causes problem but not when we upload from the computer.
Answer:
Thanks for freedback Ken, but weird indeed.
I did a few small test and could not verify your finding, so my question is: why do you have pictures on Google Drive (a few or thousands?), because that is quite abnormal also.
I can imagine the following scenario: you are receiving pictures send via Gmail and you don't save these attachments on computer, but on Drive instead (which is a standard option).
But if these people have done something wrong without notice, these files have all exif stripped due to a nasty bug at Google after skipping G+. Then you have the same problem as with pictures downloaded from social media like popular Whatsapp and then uploading from Drive via photos.google.com always will result in date-problems.
Apart from this: we can't start a bugreport from such a single user experience, so I would suggest to fill the feedbackform under the question mark right-up on photos.google.com
Have a nice sunny day.
Answer:
====================End Question=====================
Question: I've deleted & empty trash on google photos but it still showing 60GB usage with 15GB limit.
I have tried to delete and empty trash on google photos. But it still showing 60GB usage versus my 1…
I have tried to delete and empty trash on google photos. But it still showing 60GB usage versus my 15GB limit. I have never upgrade my account and how come my usage could be over 60GB ?
I cannot receive any email now, please help!!
Answer:
Answer:
Without a subscription to Google One, Grace can't use their support.
Answer:
I've checked and empty all trash again on Gmail / Drive & photos.... there has 0 photos in Google photos...
Answer:
@Rinus Alewijnse
Answer:
Without a subscription to Google One, Grace can't use their support.
Answer:
Answer:
Answer:
====================End Question=====================
Question: Problem when moving pic from Camera to Folder
When i try to move pics from "camera" section to a folder I get "problem when moving to folder". No …
Answer:
Answer:
====================End Question=====================
Question: I have permanently deleted my file how can I recover it
Permanently deleted my file want to recover them
Answer:
====================End Question=====================
Question: The dates on my photos are incorrect
I uploaded a lot of photos at one time and now it appears most of my photos are not showing the wron…
I uploaded a lot of photos at one time and now it appears most of my photos are not showing the wrong dates. Photos that were already in Google photos have changed the date. If I look at a photos details the date will not match the date that Google photos shows. How can this be fixed?
Answer:
Answer:
Answer:
So the time and dates are correct each photo in the photo details. The dates that Google photos is showing the photo is not correct.please see below, neither of these photos are showing the correct day in Google photos.


Answer:
Answer:
====================End Question=====================
Question: 因為我誤按到google的永久刪除,導致手機原本的照片影片全部不見,請問我可以怎麼處理嗎?
我找了手機垃圾桶相簿沒有影片存在
====================End Question=====================
Question: Photos keep automatically deleting from my device.
Earlier this year I upgraded to a Google Pixel 5 from a Google Pixel 2 XL. Ever since I've been tryi…
Earlier this year I upgraded to a Google Pixel 5 from a Google Pixel 2 XL.
Answer:
Hi there,
Can you reach out to Google One support and mention this to them
Also do visit This Link and tap on storage to learn which Google app occupies your storage.
Let me know how things goes,
Regards,
Shyamsalma
Answer:
Without a subscription to Google One, Grace can't use their support.
@Grace
You will yourself know what you have done to upload that much videos (or any other person who uses your account perhaps). The only thing you can do now is pressing the Recover storage button on photos.google.com/settings and log-in with your account. That process may take a day or longer.
Also delete any unsupported video in the same menu.
Thereafter review your backup settings and change to Storage saver. And if there is another phone in the house with your accountsettings: that one should be changed also or you account should be removed from the Google Photos app to prevent this happening again.
Good luck
Answer:
I've checked and empty all trash again on Gmail / Drive & photos.... there has 0 photos in Google photos...
And the usage suddenly jump up couple days ago. I have never upgraded my usage and always backup in optimized photos quality. ![]()
Answer:
@Rinus Alewijnse
I've pressed recover storage button already 15 hours ago as well as delete all photos & trash. Till now, still no update on the usage. 
Answer:
Without a subscription to Google One, Grace can't use their support.
@Grace
You will yourself know what you have done to upload that much videos (or any other person who uses your account perhaps). The only thing you can do now is pressing the Recover storage button on photos.google.com/settings and log-in with your account. That process may take a day or longer.
Also delete any unsupported video in the same menu.
Thereafter review your backup settings and change to Storage saver. And if there is another phone in the house with your accountsettings: that one should be changed also or you account should be removed from the Google Photos app to prevent this happening again.
Good luck
Answer:
Hi there,
Can you reach out to Google One support and mention this to them
Also do visit This Link and tap on storage to learn which Google app occupies your storage.
Let me know how things goes,
Regards,
Shyamsalma
Answer:
Hello Grace
At least you have some releaf for a month and Gmail running again.
Google creations never have taken space, so deleting the unsaved makes no sense either. And that can't be 60 GB either.
The basic problem is at the Google counter: all people here who have deleted large amounts at Photos always run into GB-problems never solved since many many years.
So I am curious if that guy is able to reset your counter.
Answer:
====================End Question=====================
Question: Problem when moving pic from Camera to Folder
When i try to move pics from "camera" section to a folder I get "problem when moving to folder". No …
Hi There,
Hve you tried using the Google Photos website to do the same?
I would recommend you to visit This link and try moving your photos.
Let me know,
Regards,
Shyamsalma
Answer:
@Daniel
Probably you forgot to switch-off the backupping before trying to do that.
Assuming that you want to move to a neutral folder created by you and not some folder that belongs to some app.
PS: always wise to tell why you want this additional complication, because it may be not necessary at all.
Answer:
====================End Question=====================
Question: I have permanently deleted my file how can I recover it
Permanently deleted my file want to recover them
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- And check the Trash
.
- Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get a local professional to recover the photos from your phone storage,
but sorry to say Google cannot do anything about it.
Have a look at this link to learn more.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: The dates on my photos are incorrect
I uploaded a lot of photos at one time and now it appears most of my photos are not showing the wron…
I uploaded a lot of photos at one time and now it appears most of my photos are not showing the wrong dates. Photos that were already in Google photos have changed the date. If I look at a photos details the date will not match the date that Google photos shows. How can this be fixed?
Answer:
Hi There,
You can only change the time on a computer, or using a web browser on Android, please see below:-
Change date & time stamps
You can change the date and time stamps for photos and videos using a computer. When you change the date and time of your photo, the edited date and time will appear in Google Photos. But if you share it to other apps or download it, it may show the original date and time saved by your camera.
- On your computer, or in a browser, go to photos.google.com.
- Place your cursor over a photo or video. To select the items you want to update, click Select
.
- At the top right, click More
.
- Click Edit date & time. If you selected more than one item, you'll see two options.
- To specify a date and time for the first item and automatically adjust the dates and times for the other items as relative to that, click Shift dates & times.
- To set the same date and time for all the items you selected, click Set one date & time.
- Follow the instructions to finish.
Regards,
Shyamsalma
Answer:
There could also be an issue with the Android placeholders.
Check the dates at photos.google.com in a browser app and if they are OK there then clearing the data in the app via Android settings; Apps & notifications will re-align the web and Android dates.
If it is the same online then you need to follow Shyamsalma's advice.
Answer:
So the time and dates are correct each photo in the photo details. The dates that Google photos is showing the photo is not correct.please see below, neither of these photos are showing the correct day in Google photos.



Answer:
There could also be an issue with the Android placeholders.
Check the dates at photos.google.com in a browser app and if they are OK there then clearing the data in the app via Android settings; Apps & notifications will re-align the web and Android dates.
If it is the same online then you need to follow Shyamsalma's advice.
Answer:
====================End Question=====================
Question: 因為我誤按到google的永久刪除,導致手機原本的照片影片全部不見,請問我可以怎麼處理嗎?
我找了手機垃圾桶相簿沒有影片存在
====================End Question=====================
Question: Photos keep automatically deleting from my device.
Earlier this year I upgraded to a Google Pixel 5 from a Google Pixel 2 XL. Ever since I've been tryi…
Earlier this year I upgraded to a Google Pixel 5 from a Google Pixel 2 XL.
Ever since I've been trying to download all my photos from Google photos onto the new device.
I start to download photos and I'm working my way through all of my photos and then I noticed some of my photos that I thought have already downloaded have been removed from my device.
I've done a Google search and I noticed about smart storage so I turned it off and I'm still experiencing the same issue.
Does anybody know what causes this? And how I can resolve it?
The photos in front of download help with a project I do so it's important to have quick and easy access to them for me.
Any help and resolving this would be greatly appreciated thank you in advance to your help
Answer:
====================End Question=====================
Question: Recover deleted files Drive
Recover deleted or missing files
====================End Question=====================
Question: Google album archives wont go back to earlier dates
I was viewing my content in album archives recently. I clicked out of it, then went back. The second…
I was viewing my content in album archives recently. I clicked out of it, then went back. The second time none of my photos past 2018 showed up when I viewed as far back as 2012 earlier today. Why I want to download my precious memories before Google takes them away
Answer:
====================End Question=====================
Question: Recover deleted files
Recover deleted files from drive
====================End Question=====================
Question: Error 505 coming when i am installing Facebook massanger
Facebook massanger can't install in gionee s6s
Hello Tushar,
Answer:
====================End Question=====================
Question: Backing up "photos on device"
Please can someone help me to back up pictures falling under "photos on device"? I have done the "fr…
Please can someone help me to back up pictures falling under "photos on device"? I have done the "free up space" after backup and these photos remain, so I am conscious these have not backed up and I can't see how to make that happen? I've checked back up settings and everything is ticked (WhatsApp, tmp, etc.. all of it!). Perhaps I'm being paranoid but due to upgrade phone and don't want to lose the images that still remain on my device. Any info appreciated! Thank you
Answer:
Answer:
====================End Question=====================
Question: Can't upload pics. I get the message "Photos keeps stopping" Tried turning off phone, doesn't work.
Can't view my pics, tried turning off phone, no different. App was updated recently.
Answer:
====================End Question=====================
Question: I can't find my photos and videos from june 2020 to june 2021
Check google photos
Answer:
====================End Question=====================
Question: Why do videos I download play back to fast even after adjusting download size
Changed download size
====================End Question=====================
Question: How do I make sure that my photos are locked away from prying e
Answer:
====================End Question=====================
Question: Don't want to lose my photos
I recently ran out of storage on my Google account mainly due to my photos being synced. I've since …
I recently ran out of storage on my Google account mainly due to my photos being synced. I've since arranged more iCloud storage and wanted to delete the photos from Google photos but when I try to delete them it says they will be deleted from my iCloud. If I knew this was the case I never would've signed up for it. How do I safely delete the photos from Google photos and still keep them on my device and iCloud. I really need to know how to do so because I have a lot of information regarding work on my phone that I can't afford to lose.
Answer:
Answer:
====================End Question=====================
Question: ALL photos are showing up as negetives?
Like I am right now searching!
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Display only photos not in the cloud
Hi everyone, On the mobile app (iOS) when adding photos to an album I get on display a mix of all ph…
Hi everyone,
Answer:
====================End Question=====================
Question: Recover deleted files Drive
Recover deleted or missing files
====================End Question=====================
Question: Google album archives wont go back to earlier dates
I was viewing my content in album archives recently. I clicked out of it, then went back. The second…
I was viewing my content in album archives recently. I clicked out of it, then went back. The second time none of my photos past 2018 showed up when I viewed as far back as 2012 earlier today. Why I want to download my precious memories before Google takes them away
Answer:
====================End Question=====================
Question: Recover deleted files
Recover deleted files from drive
====================End Question=====================
Question: Error 505 coming when i am installing Facebook massanger
Facebook massanger can't install in gionee s6s
Hello Tushar,
You can better ask your question to the Facebook Help Centre, they can better help you.
Greetings from Ann
Answer:
====================End Question=====================
Question: Backing up "photos on device"
Please can someone help me to back up pictures falling under "photos on device"? I have done the "fr…
Please can someone help me to back up pictures falling under "photos on device"? I have done the "free up space" after backup and these photos remain, so I am conscious these have not backed up and I can't see how to make that happen? I've checked back up settings and everything is ticked (WhatsApp, tmp, etc.. all of it!). Perhaps I'm being paranoid but due to upgrade phone and don't want to lose the images that still remain on my device. Any info appreciated! Thank you
Answer:
- You can select multiple photos > tap 3-dots > Back up now (text may differ - I translated)
- If you want these photos added to an album you can select them, tap + (Add to) > Album. When you tap "Album" it immediately creates a new album. You can also tap an existing one.
Answer:
====================End Question=====================
Question: Can't upload pics. I get the message "Photos keeps stopping" Tried turning off phone, doesn't work.
Can't view my pics, tried turning off phone, no different. App was updated recently.
Hello Barbara,
Please clear the cache of the photos apk. Long press on the storage apk press on apk info
Then go to storage and clear cache .
Hope this helps.
Thanks.
Answer:
====================End Question=====================
Question: I can't find my photos and videos from june 2020 to june 2021
Check google photos
Hello Chincello,
Are you sure you have uploaded photos on google photos?
please see to it that you're on the same google account which was used to upload the photos?
Look at the archive and trash folder in google photos.
Thanks.
Answer:
====================End Question=====================
Question: Why do videos I download play back to fast even after adjusting download size
Changed download size
====================End Question=====================
Question: How do I make sure that my photos are locked away from prying e
Hi, Virginia Reilly
Welcome to Google Photos Community Support Forum & thanks for your query.
Unless you share a pic on social media, those will not become visible to anyone.
Are you sure someone else is not accessing your account without your knowledge?
Are you sure someone else is not accessing your account without your knowledge?
Answer:
====================End Question=====================
Question: Don't want to lose my photos
I recently ran out of storage on my Google account mainly due to my photos being synced. I've since …
I recently ran out of storage on my Google account mainly due to my photos being synced. I've since arranged more iCloud storage and wanted to delete the photos from Google photos but when I try to delete them it says they will be deleted from my iCloud. If I knew this was the case I never would've signed up for it. How do I safely delete the photos from Google photos and still keep them on my device and iCloud. I really need to know how to do so because I have a lot of information regarding work on my phone that I can't afford to lose.
Answer:
Storage can be reduced by going to https://photos.google.com/settings and using the Recover storage option.
Review backup settings on Mobile
- Open Google Photos
.
- At the top right, tap your account profile photo or initial
Photos settings
.
- Tap Back up & sync.
- Check your settings:
- Back up & sync: Make sure "Back up & sync" is turned on.
Review your upload size to the web
- On your computer, open photos.google.com/settings.
- Select High quality or Original quality for future uploads.
Review backup settings for the Backup and Sync computer app
- On your computer, download and install Backup and Sync.
- Sign in to the Google Account that you use for Google Photos.
- Select to back up only photos or videos, or all files.
- Select any folders you want to back up.
- Under "Photo & video upload size," select your upload size
Answer:
====================End Question=====================
Question: ALL photos are showing up as negetives?
Like I am right now searching!
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Display only photos not in the cloud
Hi everyone, On the mobile app (iOS) when adding photos to an album I get on display a mix of all ph…
Hi everyone,
On the mobile app (iOS) when adding photos to an album I get on display a mix of all photos already synchronised and not synchronised (I've not the automatic backup active).
Is there a way to display the photos I have on my mobile only and not the ones I have up on Google?
Thanks for your feedback!!
Answer:
Answer:
Hi सीके _,
Answer:
Answer:
====================End Question=====================
Question: After my photos are backed up can I delete them from my album on my photo gallery on my phone?
Downloaded the google photos app and backing my photos from my photo gallery on my phone to free up …
Downloaded the google photos app and backing my photos from my photo gallery on my phone to free up storage!
Answer:
Hi, Felicce
Welcome to Google Photos Community Support Forum & thanks for your query.
The creation of an album is a cloud-based activity.
Even if you select to keep backup & sync off, the moment you put some photo from your local storage into an album, the app uploads that to the cloud the moment internet connectivity becomes available.
That I have tested & experienced myself. I added some pics from my local storage to an album while in flight mode. The moment I came out of the fight mode, the photo got uploaded to Google Photos.
Answer:
Hi सीके _,
Many thanks for your suggestion!
It did work!
Answer:
Hi, Felicce
Welcome to Google Photos Community Support Forum & thanks for your query.
The creation of an album is a cloud-based activity.
Even if you select to keep backup & sync off, the moment you put some photo from your local storage into an album, the app uploads that to the cloud the moment internet connectivity becomes available.
That I have tested & experienced myself. I added some pics from my local storage to an album while in flight mode. The moment I came out of the fight mode, the photo got uploaded to Google Photos.
Answer:
====================End Question=====================
Question: After my photos are backed up can I delete them from my album on my photo gallery on my phone?
Downloaded the google photos app and backing my photos from my photo gallery on my phone to free up …
Downloaded the google photos app and backing my photos from my photo gallery on my phone to free up storage!
After they are backed up can I delete them from my gallery and will they still be on my google photo gmail app?
Answer:
Answer:
Answer:
====================End Question=====================
Question: The moment i tick mark the face to be similar to person..it starts buffering and then doesnt stop
I try to tick in similar faces to check and select the similar face but as soon as i tick...it start…
I try to tick in similar faces to check and select the similar face but as soon as i tick...it starts buffering
Answer:
Answer:
====================End Question=====================
Answer:
Hi, Misty Torma
Welcome to Google Photos Community Support Forum & thanks for your query.
You should not delete photos through your gallery in s straightforward manner.
If done, the sync action will remove the pics from the cloud storage also.
Instead of that, I suggest you use the "Free up space" option in the Google Photos app.
That will remove the originals from your device which have a corresponding backup on the cloud.
Answer:
Addition to the above reply:
- "Free up space" in the Google Photos app will delete ALL photos which are uploaded to Google Photos from your device.
- If you want to delete more selectively you can
- delete them in the "Gallery"
(thus NOT in the Google Photos app - that will also delete the cloud copy) - select a number of photos, tap 3-dots > Delete from device
- delete them in the "Gallery"
Note that this will leave you with a single copy of these photos. You better keep a backup somewhere.
See Google Photos "Free Up Space" command is scary
See Google Photos "Free Up Space" command is scary
Answer:
====================End Question=====================
Question: The moment i tick mark the face to be similar to person..it starts buffering and then doesnt stop
I try to tick in similar faces to check and select the similar face but as soon as i tick...it start…
I try to tick in similar faces to check and select the similar face but as soon as i tick...it starts buffering

Answer:
Hi, Yesha Shah
Welcome to Google Photos Community Support Forum & thanks for your query.
I have the 3rd June 2021 update with version number 5.45.0. 377084276.
However, I find the user interface visible in your screenshot to be quite different.
What's the version of your app?
Answer:
====================End Question=====================
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