I want to recover my permanently deleted photos
Hi Uzair,
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: How do i find the name of my SD card?
To delete old picture from SD card
====================End Question=====================
Question: Increase some storage yaar...
..
Hi, Meghana Raga Sri Teakale
Welcome to Google Photos Community Support Forum & thanks for your query.
Everyone gets a free storage space of 15 GB.
Further, backed up photos wouldn't count towards that space if you have chosen to store those in a high-quality format.
Although, the situation will change after the 31st of May 2021, till then your photos should occupy zero space within the 15 GB.
Beyond that, you will have to look for a subscription option to increase the space.
Further, backed up photos wouldn't count towards that space if you have chosen to store those in a high-quality format.
Although, the situation will change after the 31st of May 2021, till then your photos should occupy zero space within the 15 GB.
Beyond that, you will have to look for a subscription option to increase the space.
Nevertheless, if your suggestion is to increase the basic free quota, then please send that request through the help & feedback option.
Answer:
====================End Question=====================
Question: My Google photos aren't open
My photos aren't open 😭
Hi Sarim,
Could you please provide more information about what you are asking?
What do you mean by open? Are you trying to open the app on your phone?
Answer:
Hi Sarim,
It may be that there is some corrupt data that is causing this issue. Could you please try the following steps in order:
- Open your device's Settings app (not the Google Settings app).
- Tap Apps
Google Photos
.
- Tap Disable
- Clear Cache and Data
- Uninstall the app
- Restart your phone
When your phone has restarted:
- Open the Google Play store
- Download Google Photos
- On your Android device, open the Google Photos app
- Sign in to your Google Account.
- Menu
- Turn on Back up & sync.
Then try viewing all your photos again.
Answer:
Hi Sarim,
Could you please provide more information about what you are asking?
What do you mean by open? Are you trying to open the app on your phone?
Answer:
====================End Question=====================
Question: I keep receiving notifications from Google telling me my photos are being edited on another laptop.
I keep receiving notifications from Google which are essentially allerting me to the fact that my ph…
I keep receiving notifications from Google which are essentially allerting me to the fact that my photos are being accessed by another user and edited. How is this possible and how do I stop it?!
Answer:
====================End Question=====================
Question: My photos are not backing up
I uninstalled Google because my photos are not backing up. Now I have installed again but photos are…
I uninstalled Google because my photos are not backing up. Now I have installed again but photos are not arriving. Since 5 hours it is showing that your photos are backing up but it does not have a backup
Answer:
====================End Question=====================
Question: Google Photos Album "Back up and Sync" - how to delete these from device but not cloud? (Pixel XL)
My friends and family use WhatsApp to communicate, which results in a lot of photos/videos. Some of …
My friends and family use WhatsApp to communicate, which results in a lot of photos/videos. Some of them are keepers, some are not. WhatsApp automatically downloads all media into Google Photos (photos and videos separate), but I have the folders NOT set to back up and sync. Instead, every few weeks I go through and select the media I would like to keep and move those to a new folder "Saved WhatsApp" that I set to back up to Google Photos. I then delete the remaining media.
The problem is that, all this time I thought the Saved folder was backing up to the cloud and deleting off of my device. My storage is telling me these files are still on my phone and taking up more and more space. I tried deleting a test picture and video from my phone, and it in turn deletes on Photos.
How can I set this to be like the regular Camera so that I can "Free Up Space" by deleting off the device and not Photos?
Thanks!
Answer:
====================End Question=====================
Question: Accidentally my all photos and videos was deleted and now I again want my all photos and videos back
Accidentally my all photos and videos was deleted and now I again want my all photos and videos back…
Hi, Kusum Kumari 5743
Welcome to Google Photos Community Support Forum & thanks for your query.
Noted, you deleted the pics accidentally.
Nevertheless, any deleted picture is retained in the bin for sixty days.
Believe, you haven't emptied the bin also inadvertently!
Nevertheless, any deleted picture is retained in the bin for sixty days.
Believe, you haven't emptied the bin also inadvertently!
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
Hi, Kusum Kumari 5743
Welcome to Google Photos Community Support Forum & thanks for your query.
Noted, you deleted the pics accidentally.
Nevertheless, any deleted picture is retained in the bin for sixty days.
Believe, you haven't emptied the bin also inadvertently!
Nevertheless, any deleted picture is retained in the bin for sixty days.
Believe, you haven't emptied the bin also inadvertently!
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: Restore permanently deleted photos
Restore my photos
Hi, mo faisal
Welcome to Google Photos Community Support Forum & thanks for your query.
By permanently deleted do you mean you emptied the "Bin" in the phone app?
Then regret, that's an irreversible action.
There is no way to recover the pictures through google photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: How to stop back up
I wanted to stop taking back up which i have selected some photos
Hi, Nikhil Prajapati 9352
Welcome to Google Photos Community Support Forum & thanks for your query.
Are you looking for selective backup?
However, that wouldn't be possible. Once we select a folder in the backup & sync menu, everything gets backed up.
However, that wouldn't be possible. Once we select a folder in the backup & sync menu, everything gets backed up.
To stop that, pause the backup & sync first through the settings menu, Then using a file explorer, move the pics to another folder that you have deselected from backup. Then reenable the backup again.
Answer:
Hi, Nikhil Prajapati 9352
Welcome to Google Photos Community Support Forum & thanks for your query.
Are you looking for selective backup?
However, that wouldn't be possible. Once we select a folder in the backup & sync menu, everything gets backed up.
However, that wouldn't be possible. Once we select a folder in the backup & sync menu, everything gets backed up.
To stop that, pause the backup & sync first through the settings menu, Then using a file explorer, move the pics to another folder that you have deselected from backup. Then reenable the backup again.
Answer:
====================End Question=====================
Question: My Google photos not syncing on my iPad from my note10.In fact it's not backed up no photos for 1 yr
I have rebooted,I have the space ,I haven't emptied the cacheas I don't know what that means
Hi, Barry 350
Thanks for your query.
The Google Photos app syncs content between a device with the cloud & not between two devices.
Nevertheless, the app acts as a portal viewer & hence we can see the content from the cloud through any device.
Nevertheless, the app acts as a portal viewer & hence we can see the content from the cloud through any device.
If the photos aren't getting uploaded from note 10, you have to look into the causes for which the backup & sync is stuck.
Usually, the reason becomes apparent the moment we tap our profile icon & see the message on the backup & sync action.
Usually, the reason becomes apparent the moment we tap our profile icon & see the message on the backup & sync action.
If you can share that, then that will become useful to suggest further steps.
Answer:
====================End Question=====================
Question: Jan.2021 photo
Photo
Hi, Vipin Vashisth
Welcome to Google Photos Community Support Forum & thanks for your query.
Did you delete the pics inadvertently?
Photos do not get deleted spontaneously without any user-generated action.
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
Nevertheless, any deleted picture is retained in the bin for sixty days,
Now since your delete action happened possibly in January'21, there is no chance of finding something even in the bin.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: Why are albums I've created on my phone not added to the album's view on my computer browser?
I've created an album on my phone, and periodically added to it, but when I go to view the album in …
I've created an album on my phone, and periodically added to it, but when I go to view the album in my Chrome, it's not there. Oftentimes, I can't even add new photos to the album from my phone because it disappears from my phone album list as well.
Answer:
Hi, Taylor Fiscus
Welcome to Google Photos Community Support Forum & thanks for your query.
On the phone, we can create folders & not albums.
When we upload the pics to Google Photos, that folder structure vanishes.
Nevertheless, we can create albums in Google Photos corresponding to folders on the phone. Then that becomes visible through the desktop browser also.
However, if the folders are becoming invisible in the library view of Google Photos, then through some file explorer check for the existence of a hidden file named .nomedia and delete that.
Answer:
====================End Question=====================
Question: Hii
Hi, Aditi Verma
Welcome to Google Photos Community Support Forum & thanks for your query.
If you have selected the Snapchat folder to sync with Google Photos & the sync action happened perfectly well, then you will find the deleted photos in the bin of the Google Photos app.
To locate the bin, please tap the library view.
To locate the bin, please tap the library view.
However, if there wasn't any syncing, then there is no way to find the pics in Google Photos.
Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: Folder lost named "From name 75"
Shared folder with 2 of my friend and after sharing i am unable see the same folder in my google pho…
Shared folder with 2 of my friend and after sharing i am unable see the same folder in my google photos.
Folder name - From day 75.
Kindly help me to get the folder back.
Answer:
Answer:
Shared stuff is under the tiny rectangle left-up in the Google app
Answer:
Thanks.
Answer:
Shared stuff is under the tiny rectangle left-up in the Google app
Answer:
====================End Question=====================
Question: So I downloaded a picture but it's not in the downloaded picture file and have no clue where it is
Mainly I have just gone to the download and took a screen shot because I can't find it in the folder…
Answer:
If they ever have been on your phone and now at Google only, they will download into the folder Restored in the Camera folder shown on the Library page of the Google app.
Answer:
They where only on my phone and they are not in the camera, download or any other folder despite clicking download and it acknowledging it's been downloaded
Answer:
====================End Question=====================
Question: How to reduce the photo and video size in lenovo k8 note mobile ?
Default size of photos/videos is much higher. How to reduce the size ?
Nevertheless, to know how to reduce the file size while capturing the pc itself on your Lenovo k8, you need to refer to the help available within the camera app or the documentation provided by the manufacturer of your phone.
Answer:
====================End Question=====================
Question: Will the pictures deleted from gallery would be saved in Google photos if I have turned on back up?
if I have backed up and synced an album in Google photos, and if I delete that album from my gallery…
Answer:
Google Photos does not backup albums created in your (Samsung?) gallery - it only backups the original pictures in the camera-folder and in some other folders (if selected in the Google-app).
Answer:
====================End Question=====================
Question: Snapchat photos- i login with the same account email id but i didn't get back old pictures of snapch
Nothing
Answer:
====================End Question=====================
Question: My google photos not working properly please help..!!
my google photos not working properly i request u to please check where is it problem.. and solve th…
Answer:
====================End Question=====================
Question: Scroll bar date issue.....
I have an odd problem where the date scrollbar display 2014 in the middle of the screen. rather than…
I have an odd problem where the date scrollbar display 2014 in the middle of the screen. rather than where it should be. When you hover between 2015 and 2013 on the side bar it does have Oct 2014, July 2014 etc etc . It is just the 2014 displayed in the wrong place!
Answer:
====================End Question=====================
Question: Hi i can't see many photos of my photos it's show black screen why? Can help
I can't see many photos of my photos it's show black screen why?
====================End Question=====================
Question: How to get Permanently deleted photos back
Help me to get all my photos back
There is no way to recover the pictures through google photos.
Answer:
====================End Question=====================
Question: Can't download my uploaded video,at one point video show downloading unsuccessful
There is a unsuccessful downloading comes whenever i tried to restore my video
====================End Question=====================
Question: someone hack my acc and deleted my videos and photos and i can not see them. help me please
I have not checked my acc for last two month and somebody has deleted my pics and videos and how i c…
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: While playing on games on tablet I seem to have lost the back button and the symbols like ◀️ ⏹️ ⏺️
While playing on games on tablet I seem to have lost the back button and the symbols like ◀️ ⏹️ ⏺️ O…
Answer:
Hi, shyam bhadra
Welcome to Google Photos Community Support Forum & thanks for your query.
Neverthless, Google Photos does not have folders. Did you share an album?
Answer:
Shared stuff is under the tiny rectangle left-up in the Google app
Or in the albums down on the Library page of the app.
Or type the letters Fr in the searchbox on top of the search page of the app
Good luck
Answer:
Thanks.
I see one more issue here.
I got the folder but it doesn't open and shows as loading since long time now.
Could you help me to get this clear.
Attached snap fyr.
Answer:
Shared stuff is under the tiny rectangle left-up in the Google app
Or in the albums down on the Library page of the app.
Or type the letters Fr in the searchbox on top of the search page of the app
Good luck
Answer:
====================End Question=====================
Question: So I downloaded a picture but it's not in the downloaded picture file and have no clue where it is
Mainly I have just gone to the download and took a screen shot because I can't find it in the folder…
Hi, Simon Tyzzer
Welcome to Google Photos Community Support Forum & thanks for your query.
I suggest you try looking for the downloaded file through some file explorer app.
If you do not have one on your phone, you can download the "Files" app by Google.
If you do not have one on your phone, you can download the "Files" app by Google.
Answer:
If they ever have been on your phone and now at Google only, they will download into the folder Restored in the Camera folder shown on the Library page of the Google app.
Answer:
They where only on my phone and they are not in the camera, download or any other folder despite clicking download and it acknowledging it's been downloaded
Answer:
====================End Question=====================
Question: How to reduce the photo and video size in lenovo k8 note mobile ?
Default size of photos/videos is much higher. How to reduce the size ?
Hi, Surabhi
Welcome to Google Photos Community Support Forum & thanks for your query.
While uploading from your mobile device to Google Photos, you can choose a high-quality format instead of an original quality. That will reduce the file size.
Nevertheless, to know how to reduce the file size while capturing the pc itself on your Lenovo k8, you need to refer to the help available within the camera app or the documentation provided by the manufacturer of your phone.
Answer:
====================End Question=====================
Question: Will the pictures deleted from gallery would be saved in Google photos if I have turned on back up?
if I have backed up and synced an album in Google photos, and if I delete that album from my gallery…
Hi, Vallari Thakur
Welcome to Google Photos Community Support Forum & thanks for your query.
However, please do not switch on sync, else you will lose the ones in the Google Photos also
Sync means that your photo library stays consistent across all devices that are signed in to your account with Google Photos.
For example, deleting a photo from one device will delete it from everywhere, and editing a photo on the web will edit the photo on the original device.
For example, deleting a photo from one device will delete it from everywhere, and editing a photo on the web will edit the photo on the original device.
In this way, if you switch on backup & sync, the app will replicate the delete action on the cloud also
To avoid that, please download all the deleted photos first & then only turn on the sync.
Answer:
Google Photos does not backup albums created in your (Samsung?) gallery - it only backups the original pictures in the camera-folder and in some other folders (if selected in the Google-app).
So you will need to re-create that album in the Google Photos app and you better can do that on your computer in photos.google.com because then you also can view the Gallery-album in order to be able to select the right pictures in the mainstream before hitting the + for creating that new album.
Thereafter you can delete the album in the Gallery safely.
Answer:
====================End Question=====================
Question: Snapchat photos- i login with the same account email id but i didn't get back old pictures of snapch
Nothing
Hi, Sakshi Singh 9228
Welcome to Google Photos Community Support Forum & thanks for your query.
However, can you clarify whether you are unable to see old pictures in the Snapchat app or Google Photos?
Answer:
====================End Question=====================
Question: My google photos not working properly please help..!!
my google photos not working properly i request u to please check where is it problem.. and solve th…
Hi, Divya Singh 5188
Welcome to Google Photos Community Support Forum & thanks for your query.
However, can you specify what's the exact problem?
Is the app not displaying anything?
Or, is failing to backup photos from the device?
Is the app not displaying anything?
Or, is failing to backup photos from the device?
If you can add screenshots, that will become more helpful.
Answer:
====================End Question=====================
Question: Scroll bar date issue.....
I have an odd problem where the date scrollbar display 2014 in the middle of the screen. rather than…
I have an odd problem where the date scrollbar display 2014 in the middle of the screen. rather than where it should be. When you hover between 2015 and 2013 on the side bar it does have Oct 2014, July 2014 etc etc . It is just the 2014 displayed in the wrong place!
Any ideas?
This happens in Chrome and Edge?
Answer:
====================End Question=====================
Question: Hi i can't see many photos of my photos it's show black screen why? Can help
I can't see many photos of my photos it's show black screen why?
====================End Question=====================
Question: How to get Permanently deleted photos back
Help me to get all my photos back
Hi, Still 17
Welcome to Google Photos Community Support Forum & thanks for your query.
By permanently deleted do you mean you emptied the "Bin" in the phone app?
Then regret, that's an irreversible action.
There is no way to recover the pictures through google photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: Can't download my uploaded video,at one point video show downloading unsuccessful
There is a unsuccessful downloading comes whenever i tried to restore my video
====================End Question=====================
Question: someone hack my acc and deleted my videos and photos and i can not see them. help me please
I have not checked my acc for last two month and somebody has deleted my pics and videos and how i c…
Hi Luka,
I'm sorry for what happened to you and your precious memories.
I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
In addition I recommend these steps for securing your Google account and data:
- do a security checkup of your account https://security.google.com/settings/security/secureaccount?continue=https%3A%2F%2Fmyaccount.google.com%2F
- do a privacy checkup of your account https://myaccount.google.com/privacycheckup?continue=https%3A%2F%2Fmyaccount.google.com%2F
- change your Google account password https://support.google.com/accounts/answer/41078
- be sure to enable 2-step verification, this is highly recommended as it makes more difficult to compromise your account https://www.google.com/landing/2step/
- review your Google Play order history https://play.google.com/store/account/orderhistory for suspicious activity; if you find any unauthorized charges, report them https://support.google.com/googleplay/answer/2851610
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi Luka,
I'm sorry for what happened to you and your precious memories.
I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
In addition I recommend these steps for securing your Google account and data:
- do a security checkup of your account https://security.google.com/settings/security/secureaccount?continue=https%3A%2F%2Fmyaccount.google.com%2F
- do a privacy checkup of your account https://myaccount.google.com/privacycheckup?continue=https%3A%2F%2Fmyaccount.google.com%2F
- change your Google account password https://support.google.com/accounts/answer/41078
- be sure to enable 2-step verification, this is highly recommended as it makes more difficult to compromise your account https://www.google.com/landing/2step/
- review your Google Play order history https://play.google.com/store/account/orderhistory for suspicious activity; if you find any unauthorized charges, report them https://support.google.com/googleplay/answer/2851610
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: While playing on games on tablet I seem to have lost the back button and the symbols like ◀️ ⏹️ ⏺️
While playing on games on tablet I seem to have lost the back button and the symbols like ◀️ ⏹️ ⏺️ O…
While playing on games on tablet I seem to have lost the back button and the symbols like ◀️ ⏹️ ⏺️
Off the screen and am unable to go backwards.
Answer:
Answer:
====================End Question=====================
Question: Delete photo ko vapas kaise liye jaye
Delete photo ko vapas kaise liye jaye
Answer:
====================End Question=====================
Question: Why Pc version cant find only videos section
I have old version of Google photos and it's easy to find videos only but web / pc version isnt avai…
Answer:
====================End Question=====================
Question: Cinematic creation scrolled on the carousel before I could save it. Now I can't find it.
Google Photos created a "Cinematic Creation" of one of my photos and put it in the recent memories f…
Google Photos created a "Cinematic Creation" of one of my photos and put it in the recent memories for the day. The carrousel scrolled to the next picture before I could click to save it. How do i find it again?
Answer:
Answer:
====================End Question=====================
Question: I accidently deleted my videos and photos permanently so now I have to recover them. Can you help me
I accidently deleted my videos and photos permanently so now I have to recover them. Please, Can you…
There is no way to recover the pictures through google photos.
Answer:
====================End Question=====================
Question: Cant find a person
I think it synced two face in one person
Answer:
====================End Question=====================
Question: How to add photo s
How to add photos to the search people in google photos
Answer:
====================End Question=====================
Question: Retrieving Photos from Google Photos
Hi. I recently sent my phone in for repair. Prior to sending it in I backed up my photos to Google P…
Hi. I recently sent my phone in for repair. Prior to sending it in I backed up my photos to Google Photos. They appeared to be uploaded, however when I went back to check my photos they were not there. Is there any way possible to retrieve these photos? My phone was completely wiped clean.
Answer:
Hello Barbara,
Answer:
====================End Question=====================
Question: I Can't Find Photos My Daughter
I Can't Find Photos of My Daughter
Answer:
====================End Question=====================
Question: is there a way we can lock the google photos app?
^
Answer:
What may help is just archiving some precious pictures in the Google app: then they are hided from the mainstream and can be viewed via the Library page when you select that Archive.
Answer:
====================End Question=====================
Question: Account glitch. I can see albums and where photos are but nothing loads.
I think Photos tried to upload from one of my Google accounts to a different one. When I stopped the…
I think Photos tried to upload from one of my Google accounts to a different one. When I stopped the process something glitched. Now I can see the albums and the box where the photos would be but nothing loads. When I use my laptop I get an error message that says I am not connected.
Answer:
====================End Question=====================
Question: I am deleteing the videos and photos I can't delete them it shows that is Change settings fix it. 🙏
I delete videos and photos it shows that Change Settings So I can't delete them I can delete face aa…
====================End Question=====================
Question: What is your return policy if i an dissatisfied with the product?
I have submitted pictures for a photo book which will be delivered shortly. What is the return polic…
Hi
Answer:
====================End Question=====================
Question: On my phone only about the first dozen photos show up as previews.
When I try to open my photos on my android phone using Google Photos only the first dozen or so imag…
When I try to open my photos on my android phone using Google Photos only the first dozen or so images load as previews. The remainder just show up as gray boxes.
Answer:
====================End Question=====================
Question: Quero recuperar fotos que apaguei
Thato recuperar
====================End Question=====================
Answer:
Hi, Michelle Lee 8214
Welcome to Google Photos Community Support Forum & thanks for your query.
However, regretfully, your query is not related to any features in the Google Photos app.
You may seek support from the manufacturer of your device or post the query in the android forum.
You may seek support from the manufacturer of your device or post the query in the android forum.
Meanwhile, you may try shutting down the tablet & restarting that.
Answer:
====================End Question=====================
Question: Delete photo ko vapas kaise liye jaye
Delete photo ko vapas kaise liye jaye
Hi, anjeet kumar 6405
Thanks for your query.
Any deleted picture is retained in the bin for sixty days,
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: Why Pc version cant find only videos section
I have old version of Google photos and it's easy to find videos only but web / pc version isnt avai…
In the Photos web app, click Explore in the left column to find many built-in search options. Near the bottom you should find Categories, with the Videos option.
(You can also just type videos in the search box.)
Answer:
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Question: Cinematic creation scrolled on the carousel before I could save it. Now I can't find it.
Google Photos created a "Cinematic Creation" of one of my photos and put it in the recent memories f…
Google Photos created a "Cinematic Creation" of one of my photos and put it in the recent memories for the day. The carrousel scrolled to the next picture before I could click to save it. How do i find it again?
Answer:
Hello Scott,
The first option is to step through the Recent highlights folder again using 'tap right or left' to step through until you find it again.
A second option is to try Unsaved creations - Google Photos - Tap here
Good Luck,
Peter
Answer:
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Question: I accidently deleted my videos and photos permanently so now I have to recover them. Can you help me
I accidently deleted my videos and photos permanently so now I have to recover them. Please, Can you…
Hi, Muratbek YOLDASHOV
Welcome to Google Photos Community Support Forum & thanks for your query.
By permanently deleted do you mean you emptied the "Bin" in the phone app?
Then regret, that's an irreversible action.
There is no way to recover the pictures through google photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
and run a scan for anything to recover.
Answer:
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Question: Cant find a person
I think it synced two face in one person
Hi Sara,
>>> I think it synced two face in one person
Okay, I will try to walk you through the steps which might solve your issue.. The steps are similar on different platforms but I am trying to tailor the steps to iOS (iPhone / iPad) devices.
In the Google Photos app on iOS, find a photo with the person who was incorrectly combined in a photo. Maybe you can do this by date or find photos for the person that you think they were incorrectly combined with.
Tap the photo with the ~incorrect~ person, then tap the 3 dot menu for that specific image. Below the date, you MAY see thumbnail images of some of the people in the photo. If you do not see the thumbnails, the people in this photo have not been indexed, that MAY be your problem - the quality may not have been good enough (not enough data, funny angle, or not enough images of the person).
If the thumbnail image is misidentified (wrong name), then tap the image to get the results for the Name / label / identifier of the person. Then, from the results list, select the ~incorrectly identified person's image(s)~ then from the 3 dot menu at the top of the screen select "Remove results" then "Wrong person" and Submit.
If there are few images of the ~incorrectly identified person~ it might take some time (or more images) before the image is re-indexed. You can go back to an image which contains the person, then 3 dot menu, then in the "People" section below the date click on the pencil by "# faces to add".
Good luck, Dougsap (volunteer Google Photos user)
Answer:
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Question: How to add photo s
How to add photos to the search people in google photos
Hi, subha R
Welcome to Google Photos Community Support Forum & thanks for your query.
However, can you please clarify whether you want to add more photos to the people's collection? Or, wish to create groups of faces not identified by the app to date?
Answer:
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Question: Retrieving Photos from Google Photos
Hi. I recently sent my phone in for repair. Prior to sending it in I backed up my photos to Google P…
Hi. I recently sent my phone in for repair. Prior to sending it in I backed up my photos to Google Photos. They appeared to be uploaded, however when I went back to check my photos they were not there. Is there any way possible to retrieve these photos? My phone was completely wiped clean.
Answer:
Hello Barbara,
Thanks for posting in the Google Photos Help Forum.
I understand how important the photos are for you and I'll try my best to help. It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon 
(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.
(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.
In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.
However, if you're sure they were backed up, I recommend you looking for your video here:
- photos.google.com.
- photos.google.com/trash.
- picasaweb.google.com.
- drive.google.com (under Google Photos).
If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.
Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:
- Close the Google Photos app and re-launch it.
- Sign out and sign back in to Google Photos with the same Google Account.
- Clear App data:
- Open your device's Settings app (not the Google Settings app).
- Touch Apps.
- Select Google Photos in the list.
- Touch Clear data.
- Update the Google Photos app on your Android phone:
- Visit the Google Play Store.
- Open Google Photos.
- Touch on Update.
Let me know how it goes.
Best,
Amanda
Answer:
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Question: I Can't Find Photos My Daughter
I Can't Find Photos of My Daughter
Hi, Sujatha Pragada
Welcome to Google Photos Community Support Forum & thanks for your query.
However, can you provide some more details?
Are all the photos of your daughter are missing?
Or, the app has failed to group those under the "People & Pets group"?
Are all the photos of your daughter are missing?
Or, the app has failed to group those under the "People & Pets group"?
If the latter is the case, can you try creating a new group through these steps?
Tap to open the photo which contains unidentified faces & then slide up or tap the three dots.
If the app had failed to include some faces in that picture, then you will see a prompt "XX faces available to add".
Here is a screenshot of one such suggestion.
If the app had failed to include some faces in that picture, then you will see a prompt "XX faces available to add".
Here is a screenshot of one such suggestion.
Tap the edit icon at the extreme right edge. (An icon of a pencil circled in the screenshot above).
That will show identified faces in square boxes & their thumbnails at the bottom.
Tap on the + sign on each thumbnail.
Then the app will show you all the identified faces till that time.
You can select the right one.
Tap on the + sign on each thumbnail.
Then the app will show you all the identified faces till that time.
You can select the right one.
If not, tap the + sign at the top right corner of the screen.
That would create a new grouping altogether.
That would create a new grouping altogether.
Once created, the app may take some time to bring all the related pictures to this new grouping.
Otherwise, you can go through the collection & add the photos to the newly created group, manually, through the same steps as described above.
Otherwise, you can go through the collection & add the photos to the newly created group, manually, through the same steps as described above.
Answer:
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Question: is there a way we can lock the google photos app?
^
Hi, Jada Reynolds
Welcome to Google Photos Community Support Forum & thanks for your query.
The Google Photos app doesn't provide any means to lock that.
Locking your phone only remains the option to do so.
Locking your phone only remains the option to do so.
Nevertheless, you can suggest that feature through the help & feedback route.
Once a sufficient number of users request the same feature, that may become available later on.
Once a sufficient number of users request the same feature, that may become available later on.
Answer:
What may help is just archiving some precious pictures in the Google app: then they are hided from the mainstream and can be viewed via the Library page when you select that Archive.
But out-of-direct sight maybe enough for you.
PS: deleting them in the Google also will delete them from your iPhone.
Answer:
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Question: Account glitch. I can see albums and where photos are but nothing loads.
I think Photos tried to upload from one of my Google accounts to a different one. When I stopped the…
I think Photos tried to upload from one of my Google accounts to a different one. When I stopped the process something glitched. Now I can see the albums and the box where the photos would be but nothing loads. When I use my laptop I get an error message that says I am not connected.
Answer:
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Question: I am deleteing the videos and photos I can't delete them it shows that is Change settings fix it. 🙏
I delete videos and photos it shows that Change Settings So I can't delete them I can delete face aa…
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Question: What is your return policy if i an dissatisfied with the product?
I have submitted pictures for a photo book which will be delivered shortly. What is the return polic…
Hi
You should reach customer service department by following these instructions: https://support.google.com/photos/answer/7378812?co=GENIE.Platform%3DDesktop&hl=en
-Emil
Answer:
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Question: On my phone only about the first dozen photos show up as previews.
When I try to open my photos on my android phone using Google Photos only the first dozen or so imag…
When I try to open my photos on my android phone using Google Photos only the first dozen or so images load as previews. The remainder just show up as gray boxes.
Answer:
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Question: Quero recuperar fotos que apaguei
Thato recuperar
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