Google photo QA: I canceled a canvas order within 5 minutes but still the money was deducted in my account.

Question: I canceled a canvas order within 5 minutes but still the money was deducted in my account.

Canceled my canvas order on time but still money was deducted in my account, I can't reorder if they…

Canceled my canvas order on time but still money was deducted in my account, I can't reorder if they deducted the money however in my past orders it shows canceled though money was deducted. What do I do?

Answer:

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Question: No sound macha plz help me . Downloaded for 2nd time

About no sound clarity

Hi, Sai Raghava

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether you can hear the sound while playing the video.

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Question: I to see Alejandro foto

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Question: How do i adjust the colors in my photos? some colors are appearing blue when it should be green

Trying to restore the original color to some photos

Hi Bill,

You can try fine tuning colors in Google Photos

Open Google Photos
Open image
Select the edit icon
Swipe the lower menu options to the left and select Adjust
Fiddle with the White point, Saturation, Blue and Warm tones, etc. until you get the result you prefer.

Enjoy!

Joe

PS - The Snapseed app in the Google Play store allows for even greater pinpointing of areas to adjust. You might want to try it out. It has some lovely in-app tutorials to help.

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Question: Request for phone call..

Hi, Saloni Bhayani

Welcome to Google Photos Community Support Forum & thanks for your query.

First, this is a peer support forum where the queries are answered by volunteers who are users like you.
There aren't any Google employees or representatives reading the posts.

Further, to protect privacy, there wouldn't be any sharing of email ID or phone numbers.

Nevertheless, I suggest you go through this help page once again
https://support.google.com/photos/answer/10100180?hl=en

Then, if you have any specific query, seek clarification on that.

Answer:

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Question: I keep getting an error when checking out my photo album

I cannot order a photo album. Every time I go through check out it gives me an error. I want to orde…

I cannot order a photo album. Every time I go through check out it gives me an error. I want to order several albums for a while already but nothings working..

orking...

Answer:

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Question: What is this and how does it work for audio

Im trying to figure out if this is a amp and what are the wires connected to it for there is a pos a…

Im trying to figure out if this is a amp and what are the wires connected to it for there is a pos and neg but are they connected to a battery supply or electrical outlet

Answer:

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Question: Sir,

There are too many photos and videos. That have in appropriate name. So I want to change the name of the photos and videos. But there are no option to change the name. So please update the Google photos application. Thanks.

Answer:

Hi, ALL IN ONE 6665

Welcome to Google Photos Community Support Forum & thanks for your query.

The app doesn't have any feature to change the file name.

Nevertheless, you can add description to each photo & video. That also becomes useful while searching.

Answer:

Sir,

Supose the name of the photo is

"IMG_202010514_1215

And this is the image of Victoria

So I want to change the name of the photos is

"Victoria 1

"Victoria 2

If I can change the name of the photos. This is very helpful for me.

Thanks

Answer:

Hi, ALL IN ONE 6665

Thanks for your reply

I understand your requirement.

However, regretfully, Google Photos app doesn't allow any means to alter the file name.

If you are keen on that, then you need to do so on a desktop.

Nevertheless, you can use another feature in the Google Photos app. You can add description (Also called as caption).

Here is a screenshot.

We can search a picture on the description also,

Answer:

@ ALL IN ONE 6665

You can also change the name in a File Manager on your device, but BEFORE it is uploaded to Google Photos, otherwise the photo will be uploaded with the original name.

Adding a description is an option, but in fact is not really intended for that purpose. The description is shown on the screen. As an alternative you can also add photos to an album called Victoria. Searching with "Victoria" will find all photos in the album (and maybe more ...)

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Question: How do I change my settings on Google photos I don't want to show the pictures by the dates

Change the setting I do not want it show all my pictures when I 1st tap the photos google icon

Hi, Andrew Guzman 3911

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, the app will always open through the photos tab.

Nevertheless, you can suggest that feature through the help & feedback route.
Once a sufficient number of users request the same feature, that may become available later on.

Answer:

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Question: Cant find seperate albums in google photos using iOS library whereas it worked on androids

In android when i navigate to library it shows folders which i have in my gallery like whatsapp,came…

In android when i navigate to library it shows folders which i have in my gallery like whatsapp,camera,screenshots etc

But in iOS it doesn't show the albums which i have in the apple photos app

Please let me know any workarounds to this

Answer:

Hello Sudeep,

Unfortunately iOS doesn't see albums created in Apple photos.

Android has separate device folders, iOS only has the device Camera roll, albums are software collections which Google Photos cannot see,

Regards,

Peter

Answer:

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Question: When I download an image how do I give it a title?

I am trying to uploaded a document but when I do it's saying I have to give it a proper title and I …

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Question: I want to confirm about the news that we cant save our photos from 1st june 2021 .Will it get paid

Will the Google charge for saving photos and videos from 1st June 2021

Hi, madhur sabharwal

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest you go through this help page once again
https://support.google.com/photos/answer/10100180?hl=en

Then, you will find your apprehension is un.

You can continue to upload & videos even after 1st June 2021. However, each uploaded will count towards space irrespective of the chosen quality. Nevertheless, you can continue to do so till you exaust the free quota of 15 GB which is shared across Gmail, Google Drive & Google Photos.

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Question: I want to transfer all of my photos to another google account of mine permanently, How can I?

I want to transfer all of my photos and videos to another google account of mine. And delete it from…

I want to transfer all of my photos and videos to another google account of mine. And delete it from the previous one. How's it possible? Please tell ASAP

Answer:

Hi, Purnima Bhatia

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest going through the following article to know about the different methods one can use to transfer pics from one account to other.

How to transfer photos from one Google account to another.

The article offers several tips on how to do so
However, method C would serve the right purpose.

Answer:

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Question: how can i recover my delet video 2019

plz recover my deleted video 2019

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

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Question: This video is not sending to WhatsApp

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Question: im trying to print my photos from my phone to the walmart app an its not bringing all my photos up

trying to send my photos to the walmart app to be printed

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Question: मैं मेरी खो चुकी फोटो विडिओ कैसे प्राप्त कर सकता हूँ । एवं यह मोबाइल गेलरी मे किस तरह देख पाऊंगा

विस्तार से बतायें

Hi, Paras Jain 2294

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

If so, did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.

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Question: To permanently delete recovary fils

2018 old To permanently delete an item

Hi, Anil pravath

Welcome to Google Photos Community Support Forum & thanks for your query.

By permanent delete do you mean you emptied the bin? Or you allowed the content in the bin to timeout & cross sixty days?

Nevertheless, when you tap the delete icon in the Google Photos app, a warning appears telling you what will happen if you proceed. On your phone, that message asks, "Remove from Google account & synced devices?"

When you attempt to manually empty the trash/bin in Google Photos, another warning appears that explains the consequences of permanently deleting those pictures and videos.
If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

Hi, Anil pravath

Thanks for your reply

Did you download any deleted file recovery app?

Could you recover something through that?

Answer:

Hi, Anil pravath

Thanks for your reply

Did you download any deleted file recovery app?

Could you recover something through that?

Answer:

Hi, Anil pravath

Welcome to Google Photos Community Support Forum & thanks for your query.

By permanent delete do you mean you emptied the bin? Or you allowed the content in the bin to timeout & cross sixty days?

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

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Question: I can't download photos to my device's gallery.

I've tried to download photos from google photos to my gallery but it's not working.

Hi Abdo

Make sure you have a good wifi or sufficient cell data available.

On your Android phone or tablet, open the Google Photos app.
Select a photo or video.
Tap More and then Download. If the photo is already on your device, this option won't appear.

Depending on how your other Gallery app is configured you may need to add a folder option to see the downoaded images. You can def' see them in Photos by going to Photos > Library > Downloads

Additionally, you may be able to locate them via the Files app > Files by Google > Browse > Downloads

Enjoy!

Joe

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Question: Dont show my photos..

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Question: Where is my recovering photos and videos

Where is my recovered photos and videos

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Question: All photos and videos taken appear in the master folder of GP. If these are not saved under GP,

will they be deleted after a certain timeframe if they are not saved?

You are the timeframe if you start deleting old pictures and movies to keep enough free space on your phone in your filemanager-app. Then they will disappear in the GP-app also, unless they were saved ("backupped") at Google and you can check that on photos.google.com

If nothing is there, you probably have not set the app correctly.

COme back to report.

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Question: What changes expects in Google photos after June1

What can I do to save my pics

Hello vikas Kapoor!

Welcome to the Google Photos forum!

If you have photos and videos in Google Photos, they are of High quality, then they will remain free in the service and will not take up space.

If you have not yet uploaded photos, then upload them to Photos so that they also do not take up space in the Storage.

Check out this article to learn more:

https://support.google.com/photos/answer/9284827

If you need another language or country, then the language selection button at the bottom of the help page.

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Question: I have recovers my all photos videos recently. But they're missed. Where is my recovered photos and

Please find my recover photos and videos sir plzzzz

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Question: Can't find renamed photos with google photos search tool.

Hi! When i take a photo with my phone and rename it, than i can't find it by searching the new name …

Hi! When i take a photo with my phone and rename it, than i can't find it by searching the new name in google phtotos. How can i search for renamed photos in my google photos account?

Answer:

Maybe you have tried searching too fast - it may take a day before your data becomes searchable. Google needs to update your database, but also the databases of a trillion other users :-)

Answer:

Okay, but you did not say that :-)

You only need to type (part of) the filename without the extension .jpg in the searchbox.

Also see searching

Answer:

If i change the name of the photo right after i take it with my phone and before it gets uploaded, i can find that photo by serching the name of the photo. The probleam is, if i change again the name of that same photo, then the new name only change in Google Photos app not the Google Photos Web, and i can't find the photo by searching the new name neither on the app or web. This makes no sense.

Answer:

@Steve

That makes no sense at all indeed, but Google Photos does not sync such local changes in its webcopies.

Apparently the filename is not seen as a relevant item :-)

Can't do nothing against such eternal bugs.

Sorry

Answer:

@ Steve Zissou

Changing the filename does not make it a new photo. The Google Photos app shows the device copy, but the uploaded copy keeps the old name.

Answer:

Addition:

Only in-app changes are "synced" to Google assuming backup is ON:

Pictorial edits done with the in-app editor.
Typing a description ("caption").
Deletion.

Goodnight.

Answer:

@janvb

@Rinus Alewijnse

Thank you both for your help. It seems that if I want a photo to be searchable, I have to edit the description of that photo, as it is not yet possible to rename photos in the Google photo app. Cheers.

Answer:

Indeed.

And it is quite unlikely that renaming filenames will be possible in the Google-app ever because the app does not even use filenumbers for sorting.

But in descriptions you are by far more flexible to use several "keywords" and you can copy and paste them to the next picture easily. The only drawback is that such descriptions are not really stored in the file, so they get lost at downloading to computer.

Best

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Question: Google Photos iMessage app - not updating photos for share

I've noticed an issue with Google Photos sharing app for iMessage on iPhone 6 (iOS 12.5.3). The prob…

I've noticed an issue with Google Photos sharing app for iMessage on iPhone 6 (iOS 12.5.3).

The problem occured about 3 months ago. Earlier everything was working fine.

I'm using Google Photos accross two iOS phones and PC.

iOS's are iPhone 11 Pro and iPhone 6 and the issue occurs only on iPhone 6.

In sharing app I can't access to photos taken with iPhone 11 Pro. There're only photos from iPhone 6 shown. The photos has alredy been uploaded to Google Photos while using Google Photos on iPhone 6 all the photos are availible.

I've tried to reinstall Google Photos and it helps only for current photos - all new photos taken by iPhone 11 are not vissible in iPhone 6 iMessage to share.

Could You please advise any solution?

Is there any option which should be activated or deactivated?

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Question: My watsup photo is a missing. Please help me

My all photos recovery

Hi, Manish Singh Bisht 2486

Welcome to Google Photos Community Support Forum & thanks for your query.

Did you make some changes in the settings of WhatsApp?

However, regretfully, your query is not related to some feature in the Google Photos app.

Nevertheless, WhatsApp hides the media folder from visibility to other apps, usually.
But, you will find directions on how to unhide that on WhatsApp FAQ pages.

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Question: Error coming while downloading

Downloading my videos

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Question: Discriptive color is on

Look for were to turn it back off

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Question: Front Camera quality

My front camera quality is to bad

Hi, Alpha 007

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, your query is not related to any feature in the Google Photos app.

I suggest, you please look into the documentation provided by your phone's manufacturer or some repair service.

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Question: Used "Google Takeout" that didn't work, and now Ive lost my photos

In February we used google takeout to download all of my photos and videos from google photos onto m…

In February we used google takeout to download all of my photos and videos from google photos onto my mac and then put it on a hard drive to save them. Then we deleted all of the photos to clear up space. I just tried to get one of the photos from the hard drive and realized I am missing January- November of 2020 and Jan- November of 2018. How does this happen? I need those photos back since it happens to be the two points in time when my kids were born and now I have no photos of them! How can I find them to get them back?

Answer:

@Lexie

Very ugly to hear that, but we can not do anything for you.

And Google either - it is to long agoo.

We can't even explain why exactly these periods are missing if you never have checked yourself if they safely were stored at Google on photos.google.com.

Because if they were there, they also would have present in your downloads.

Hopefully the grandparents have kept some.

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Question: Used Takeout and it didn't get all of the photos

In February we used google takeout to download all of my photos and videos from google photos onto m…

In February we used google takeout to download all of my photos and videos from google photos onto my mac and then put it on a hard drive to save them. Then we deleted all of the photos to clear up space. I just tried to get one of the photos from the hard drive and realized I am missing January- November of 2020 and Jan- November of 2018. How does this happen? I need those photos back since it happens to be the two points in time when my kids were born and now I have no photos of them! How can I find them to get them back?

Answer:

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Question: How to permanently move photos/videos from one google account to another

I am trying to delete an old Google account and permanently move all of the photos/videos in that ac…

I am trying to delete an old Google account and permanently move all of the photos/videos in that account over to my new google account. I successfully got the media switched over through link sharing of the accounts, but if I delete the old account I'm pretty sure all of those files will disappear from the new account since they're only being shared. How do I get the shared photos/videos and albums to stay in my new account once I delete the old one?

Answer:

Hi, Rachel Dorsett

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest going through the following article to know about the different methods one can use to transfer pics from one account to other.

How to transfer photos from one Google account to another.

The article offers several tips on how to do so
However, method C would serve the right purpose.

Answer:

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Question: I lost my all photos which r shaved in memory card

Trying to get back my photos

Hi, Bishaka Sharma

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

Answer:

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Question: Please help both my pal & my head's & legs are cut off! How do I restore it? Thank you Christina

Nothing as I'm of an age where technology is not my thing I was brought up with the abacus!!! Well I…

Nothing as I'm of an age where technology is not my thing I was brought up with the abacus!!! Well I may as well have please please please help me restore my favourite picture by putting our heads where they where & our legs well from under the knees

Regards

Heedless & Legless weirdo

Christina Lawson

Answer:

@Christina

Perhaps you only need to spread two fingers on the screen to see yourself in full glory :-)

Else you must be a little bit more clear what you are doing exactly.

Because we respect your privacy and can't look into your kitchen.

Answer:

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Question: One of my album's name is "Monday at UK" but I've never been there. Do you think my acc is hacked?

I had to change my password for my email before because of a security alert. I don't know if my goog…

And what about the contents of that album: are these pictures yours or strange also?

But are you sure that you are looking to the albumpage in the Google Photos app?

Because Google maybe in error about the location, but their automatic albums about Places or Things never are named like "Monday at XXX".

However: I remember them from long ago in Google+ Photos, but these "stories" were transferred into normal albums on Google Photos. So the dates of these pictures must be quite old also - maybe in 2016.

I don't think that Google Photos is easy to hack, so no panic.

And the security message may have been quite innocent also - just about new rules for privacy at Google.

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Question: Amount deduction from card without notice and no storage added

I purchased the storage on 9th April and today again amount has been deducted from my card my previo…

I purchased the storage on 9th April and today again amount has been deducted from my card my previous storage is not full

Please update me the issue

Answer:

Hi, deepshikha

Welcome to Google Photos Community Support Forum & thanks for your query.

I believe you opted for a monthly subscription for the additional storage.
When we sign up for the subscription, that implies the subscription fee will get deducted through your card periodically, unless you terminate that in between.

You can visit this link and cancel your subscription

https://support.google.com/googleone/answer/9056360?co=GENIE.Platform%3DAndroid&hl=en

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Question: how can i differentiate photos from my free back up since an using pixel and from this 15gb

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Question: I have deleted my files by mistake I want to recover my files

Hi, Aaman Irfan

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

Answer:

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Question: I'm not able to backup my photos even though my internet connection is fine.

I'm trying to backup photos and also search some photos but it's still showing loading... Even thoug…

Hello Aafaque Shaikh,

clear the cache of the google photos apk.

I suggest you try using some different internet connections. Like some other wifi connection or try with mobile data.

Let us know how it goes.

Thanks.

Answer:

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Google photo QA

Thursday, March 24, 2022

I canceled a canvas order within 5 minutes but still the money was deducted in my account.

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