Friday, March 18, 2022

Hi,I want to open the card board camera but it is not opening in play store it's reloading everytime

Question: Hi,I want to open the card board camera but it is not opening in play store it's reloading everytime

I am trying to open the card board camera but everytime I try to open it is reloading only it is not…

I am trying to open the card board camera but everytime I try to open it is reloading only it is not opening I waited a long time so that it may appear but it is not appearing.

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Question: My photos all missng please help me

My



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Question: I have photos from an SD Card that i cant view only sound on my Sony tablet.





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Question: I want my back from the day I'm using my mobile everything 😟

Backup from the day I'm using my mobile



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Question: Transferring photos between accounts with sharing feature

I have two accounts: Old account A with 200GB storage subscription New account B with 200GB storage …

I have two accounts:
  • Old account A with 200GB storage subscription
  • New account B with  200GB storage subscription
I'd like to delete my old account(A). Before that I need transfer my whole photo library (120GB photos+tens of albums) to my new account(B). 

I shared it with partner sharing feature and I saved all photos in the new B account, so I can see them all there. 
Then I shared all albums too and I can see all albums in the new account B. 
Then I stopped partner sharing.
But, in the new account B, I can see that only 12GB is used (same amount as before sharing&saving photos).
Albums in the new B account still have the "Leave album" option.

Why only 12GB of the storage is used?
Why there is still that Leave album option?
I need to be 100% sure that I will not loose my photo library in account B when I delete old account A.

Please explain my questions and confirm that it's OK and secure to delete old account without any fatal effect to my library. 
If there is some other secure or better way how to transfer my whole library together with albums, please share it with me.

I prefer to not download&upload whole library and recreate all albums, this is not convenient option for me.

Thank you
Radovan

Answer:

"I prefer to not download&upload whole library and recreate all albums, this is not convenient option for me."
 
It may not be the most convenient option but it is certainly the safest as it gives you a backup on a device you can do whatever you want with- including put on external HD and store in a safe deposit box... just sayin.


Answer:

@ RJU
First: I agree with Andrew Hatchett that having your photos only in one place is never safe. Downloading all albums for sure is an option to create a backup. You can do that with Google Takeout.

But ... that does not mean that you have to upload them all again from the computer. I recommend the following workflow:
  1. Share the old library with the new account and save the photos to the new account. You already did so. Advantage over download/upload is that Descriptions or date/time changes are also transferred.

  2. Share all albums from the old to the new account. By "Joining" these albums while signed in to the new account you can see these albums in the "Sharing" tab. But these albums are not added to your account. In fact you just look at the album in the old account. That's why you can still "Leave" the album, and when you delete the old account these albums will no longer be seen in Sharing.

  3. You will have to do the following for each album:
    1.  Select all photos in the shared album
    2. Click on +  (Add to ...) > Album > New album.
      All selected photos will be added to the album, and also to the Photos tab unless they are (like in your case) already added. There will be no duplicates. 
Albums cannot simply be transferred, and with the method described all extra's like text, comments, order of photos gets lost. But there is no better way. 

"Why only 12GB of the storage is used?"
These photos do not use storage till they are deleted from the old account or till the account is deleted. 
See https://support.google.com/photos/answer/7378858 : "Any photos you save from partner sharing won't take up storage, unless your partner stops sharing their photos with you, or deletes the original copy."I
The fact that they actually do not use storage after you stopped sharing is a known bug. They may start using storage when that bug is fixed, but you have plenty of storage, thus no issue.


Answer:

@ RJU
First: I agree with Andrew Hatchett that having your photos only in one place is never safe. Downloading all albums for sure is an option to create a backup. You can do that with Google Takeout.

But ... that does not mean that you have to upload them all again from the computer. I recommend the following workflow:
  1. Share the old library with the new account and save the photos to the new account. You already did so. Advantage over download/upload is that Descriptions or date/time changes are also transferred.

  2. Share all albums from the old to the new account. By "Joining" these albums while signed in to the new account you can see these albums in the "Sharing" tab. But these albums are not added to your account. In fact you just look at the album in the old account. That's why you can still "Leave" the album, and when you delete the old account these albums will no longer be seen in Sharing.

  3. You will have to do the following for each album:
    1.  Select all photos in the shared album
    2. Click on +  (Add to ...) > Album > New album.
      All selected photos will be added to the album, and also to the Photos tab unless they are (like in your case) already added. There will be no duplicates. 
Albums cannot simply be transferred, and with the method described all extra's like text, comments, order of photos gets lost. But there is no better way. 

"Why only 12GB of the storage is used?"
These photos do not use storage till they are deleted from the old account or till the account is deleted. 
See https://support.google.com/photos/answer/7378858 : "Any photos you save from partner sharing won't take up storage, unless your partner stops sharing their photos with you, or deletes the original copy."I
The fact that they actually do not use storage after you stopped sharing is a known bug. They may start using storage when that bug is fixed, but you have plenty of storage, thus no issue.


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Question: Stop sending update requests. I dont want to update

I want the update requests to stop. I'm not interested in updating my photos



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Question: Two (possibly) distinct issues with duplicate photos appearing

My default backup quality has been set to Original for several years now. Issue 1: Most edited pictu…

My default backup quality has been set to Original for several years now.

Issue 1:
Most edited pictures taken with my current phone, which I've had since August 2017, appear as duplicates when viewing Photos (I mostly view in the web version, but they're there in the Android app, too).
Basically, I take photos using my phone; they're saved there to the microSD card. Then I edit them at a later point in time using the Web version of Photos on my desktop computer (running Windows, but no sort of Photo backup/sync program installed on it).
At the moment, my phone has all the pics I've taken over the past ~16 months saved to it. Any photo that I've edited now appears as a duplicate...
-- identical appearance (meaning, if I've applied a filter, it's not as though I'm seeing the original image and the black-and-white version of it that I edited)
-- same dimensions
-- same timestamp and device
-- different file size (the edited photo is roughly 1.5x the size of the duplicate).
The only way I can tell which is the actual original (that I've edited) is, if I select the Edit option, one image show which filter I've applied, while the other indicates Original, implying that no filter has been applied (again, it's obvious that's not the case 99.9% of the time).
I'm not sure when this issue actually started, but I first noticed within a week or two of buying a Google Home Hub, which coincided with Black Friday this past holiday season. I note that because...

Issue 2:
I was just looking through pictures of a vacation I took about 5 years ago. These pictures were taken with a proper digital camera and which I uploaded and edited after the trip and now have saved in Photos for eternity. I have not edited them in Photos or any other program, or even so much as changed file names, etc. any time recently. But I'm wondering if the Home Hub is guilty here, too.
Unlike in Issue 1, where both the original and duplicate images had the same timestamp and therefore appeared side-by-side in the album, these are randomly interspersed (meaning that the chronological ordering technically isn't functioning properly, I suppose).
The bigger issue is that all the images have been resized from original 9MP down to 3.1MP. Again, as I'm paying for Photos to save the original image, I'm not sure why it would be saving smaller versions of the same photos.
The reason I suspect the Home Hub might be guilty here is that I noticed at least a few (but by no means all) of the 3.1MP duplicates appear in the "Family & Friends" album that was auto-created after I set up my Home Hub to scroll pictures of that nature, but their 9MP original counterpart only shows up in the original album I created nearly 5 years ago for pics of this particular trip. But then there are others where both the original and duplicate have been auto-added to the Family & Friends album.

So, all that meandering to ask two questions:
1) Is there something I might have set or a box I may have ticked somewhere that's causing duplicates of both sorts to appear?
2) Is there a way to automatically remove all duplicates without me going through and manually deleting all the images in hopes of them not instantly reappearing?

Answer:

Android: 
For technical reasons unknown the app can't store the edited version over your original on the micro-sd, so it is stored as a new file in a folder in local storage. And that folder can be included in the autobackup. 
If you would edit in a much more advanced app like Google Snapseed, the same will happen. 

Web: 
Edits in the browser are stored over the originals (which can be reverted), unless explicitely saved as copies next to the original. 

Hub:
I don't have one, but I can imagine that automatic albums will contain reduced resolution pics just because of the small screen of the hub. Shared albums also may shown a much lower resolution. 

That's all I can say about. 
A bit disappointing perhaps after so many words :-)


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Question: Whycant i permanently dele items message?

Press, hold and trash. Message comes back... Can't delete items selected.



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Question: Lost some photos and videos

I just lost very important photos and videos and I'm sure I didn't delete anything from my Google Ph…

I just lost very important photos and videos and I'm sure I didn't delete anything from my Google Photo account, the files are missing from June 20th to July 8th and from July 27th to September 8th, I don't understand this specific elimination time as may have occurred.I kindly ask for assistance because they were really very important memories.Thank you for your vision

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Question: How in the hell do I make my photos small enough to fit my damn phone screen?

Make my pictures small enough to fit my screen. This is all new shit to me. First phone l ever had t…

Make my pictures small enough to fit my screen. This is all new shit to me. First phone l ever had that did'nt plug into a wall or hang from one near the toilet! I'm 71, and this is all new territory. I'd appreciate some help. Be patient with me, cause I'm old n slow.

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Question: Pictures suddenly have wrong dates

The dates on my pictures are suddenly all scrambled. I can't scroll back and see when pictures were …

The dates on my pictures are suddenly all scrambled. I can't scroll back and see when pictures were taken. It's too many to manually fix and I don't even know the exact dates pictures were taken. I want to know how old my children were in the pictures I took. Is there any way to fix this? I didn't get a new phone or anything, Google photos just changed all the dates overnight.

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Question: Why do i need google photos AND google drive for my photos?

I have way too many photos. Seems like my photos are Everywhere. Google Photos and Google Drive and …

I have way too many photos.  Seems like my photos are Everywhere.  Google Photos and Google Drive and my android gallery ... 
I am trying to free up space on my android,  Where do I send my photos?  Do I really need google photos AND google drive?

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Question: deleting photos from iphone using the desktop google photos version

Is there a way to use the desktop version of google photos to delete photos from the app AND the iph…

Is there a way to use the desktop version of google photos to delete photos from the app AND the iphone?  I have noticed that when i delete a photo in google photos on my desktop i get a notification saying it will "Remove from Google account, synced devices, and shares within Google Photos?".  I do notice that it will delete this photo off the app as well, but it does not delete from my iphone photos.  I'm trying to delete the iphone photo along with the google photo. is there a way to make this work? I like the navigation on the desktop better than using the app to do this.

Answer:

I do think that iOS is the cause, because on my Android I can delete local pictures on my phone from https://photos.google.com
In the Apple Photos app, you may have switched-on automatic storing of recently deleted pictures. 
So you may need to switch-off that safety precaution. 
At your own risc. 
But pictures deleted in this way also are kept for 60 days in the trash of the Google app. 
Good luck


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Question: How can I set a photo to the home screen on my Samsung phone. The only choice I see now us lock scre

Set photo from Google photos on my Samsung phone home screen. The only choice is lock screen.



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Question: How do you see the newest photos added to a shared album by another person?

I have a shared album with someone and I get the notifications when they have added photos to the al…

I have a shared album with someone and I get the notifications when they have added photos to the album but I can never see what was added/what is new... I would like to see what they added but I can't get the album to show me the recent uploaded ones vs the photos that have been in the album :-(

Answer:

Hi Kitty,
 
Albums are sorted by the dates of the photos, regardless of who adds them. If you would like to see this feature added, I'd recommend sending the team feedback.
 
I would recommend sending the team feedback so they are aware this is something you would like to see. To send feedback:
  1. At the top left, open the Menu , then select Send feedback.
  2. You can tell them things like:
  • What you like or dislike about the app
  • Things that are confusing or don't work


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Question: All my screenshots and pictures for today are not showing up at all?

I can't find them in google photos but they are showing up in Apple photos



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Question: 30-2-218 to 5-4-2018 back up my data

Screen shoot

Hi there,

Welcome to the Google Photos Help Forum.

Could you please confirm what exactly are you referring to when you say back up data? 

It would also be better if you can share a screenshot with me so that I can take it forward. Also, redact any personal information while sharing the screenshot. 

Let me know if this helps.

Best,
Emma


Answer:

Hi there,

Welcome to the Google Photos Help Forum.

Could you please confirm what exactly are you referring to when you say back up data? 

It would also be better if you can share a screenshot with me so that I can take it forward. Also, redact any personal information while sharing the screenshot. 

Let me know if this helps.

Best,
Emma


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Question: Video and pictures

WhatsApp received pictures



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Question: Can i get lost photo from 2015

Missing photos from 2015 until



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Question: How do I set my photo or screenshot to my wallpaper on my phone?

How do I set my photo or screenshot to my wallpaper on my phone



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Question: If I delete pics and video from google photos , will I get some of my storage(15GB) back ?

Just asking before I take any wrong steps

Hello, Vyom Mengar

Welcome to the Google Photos Community Support Forum & thanks for your query.

If you have chosen the backup format as high-quality, your action of deleting the photos will be redundant as currently, these photos do not occupy any space.

However, if you have chosen "Original Quality" for backing up, then you can recover some space by deleting the pics in Google Photos.

However, please note the following caveats.
  • Deleting pics in Google Photos will remove the synced content on your phone also.
  • Further, the deleted photo will sit in the trash & continue to occupy space. You need emptying the trash also.

To get better direction on how to recover the space, please follow these steps. 
Please visit the link https://one.google.com/storage/managent
There, you will also find some tips on how to retrieve some of the storage space.

However, this link will show only the quantum of original Quality photos & offer an option to delete those.
If you wish converting these to high-quality, please visit the link https://photos.google.com/settings

That page will offer two options a) Purchase additional storage or b) Recover storage. 
The second option will offer to convert all original quality content to high-quality
Tap/click on that & then all the pictures in original quality will be converted to high-quality.
Through that, you can recover a significant amount of space.


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Question: How can I change the setting of removing photos from SD card through Google Photos of Android 7.0?

My Device's Android version is 7.0 and accidently I've selected remove photos from SD card option th…

My Device's Android version is 7.0 and accidently I've selected remove photos from SD card option through Google Photos. I am really badly in need of recovery of all of those files and photos of my SD card ASAP. Please help me out!

Thank you!


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Question: How can i send picture to san bernadino police department

Trying to email photo to police department

Hello, Donna Williams 445

Welcome to the Google Photos Community Support Forum & thanks for your query.

You can use the share option to attach a photo to the email.
To do so, please follow these steps.
Tap to open the photo.
Tap the share symbol, the first one in the bottom row.
That will launch a new screen. At the bottom, you will see some apps & also an option to expand that through more. Tap on that.

You will see a full list of apps available to send the photo.
Select Gmail. That will create a draft with a photo attachment. Add the necessary information like email id etc & send.


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Question: Photos made a copy of each and every one of my files

I don't want two copies of the same thing appearing on Photos



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Question: wheres my photos of all my floers i took on august 2019?

I'm trying to find all my lost photos I took of my flowers on August 2019

See this previous response to a similar question:


Answer:



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Question: How do i get android 11 on my htc wildfire e lite

How do i update my hfc wildfire e lite?



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Question: im trying to find photos i took of my flowers on august 2019 please help me what can i do to find th

I'm trying to find photos i took of my flowers on august 2019 please help !

Hello paul zimmerman.
Please do not spam the forum by making multiple posts about the same issue. It will NOT get you a faster answer. We are all volunteers here and answer when and as we can. Thanks
 
If the answer is helpful, please click "Recommend"  to help other users of the community.


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Question: Deleted unnecessary from bin

Unnecessary deleted

Hi Gulfam,
 
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
 


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Is there a way to have photos & videos NOT sync to my tablets? Still want them to be backed up.

My photos & videos sync to my tablets and are using up too much space. Don't know how to stop this. …

My photos & videos sync to my tablets and are using up too much space. Don't know how to stop this. Don't need the duplication on all devices. Grateful for help!

Answer:

I assume that the app on your phone syncs with Google and that you are using your tablets for viewing merely. 
They don't sync to your tablets - they are shown in the Google-app but not downloaded to your Gallery. 
But the app itself uses more space for householding and if your tablets are old, they may have too less local memory and then you get into troubles with updating other important apps. 
In fact there is no other solution for that problem then removing your account from the Google app and then  restart the tablets. Then you must view photos.google.com in its Chromebrowser.


Answer:

I assume that the app on your phone syncs with Google and that you are using your tablets for viewing merely. 
They don't sync to your tablets - they are shown in the Google-app but not downloaded to your Gallery. 
But the app itself uses more space for householding and if your tablets are old, they may have too less local memory and then you get into troubles with updating other important apps. 
In fact there is no other solution for that problem then removing your account from the Google app and then  restart the tablets. Then you must view photos.google.com in its Chromebrowser.


Answer:



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Question: Looking for my old pictures that was deleted from my old phone Samsung j7 neo



Hi Melody,

If the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
 
Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



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Question: Google photos backing up Screenshots folder

Google photos is backing up the screenshots folder even if that folder is not selected in the backup…

Google photos is backing up the screenshots folder even if that folder is not selected in the backup settings.

Answer:

Seems one additional photo was not uploaded in my initial question, attached is a picture of my google photos in another device showing the circled photo being backed up.

Answer:



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Question: Photos crashes when I scroll down to 1969

I have started syncing my photo library with Google photos. It appears that one or two photos may ha…

I have started syncing my photo library with Google photos. It appears that one or two photos may have bad EXIF data, with the date of the photo set to the year 1969 (I assume) because my timeline now goes all the way back to 1969. When I try to scroll down to the end of my timeline to this date, the app crashes and exits. 

How can I resolve this?

Answer:

Hi Leo,

Thanks for posting in the Google Photos Help Forum.

I do understand the inconvenience as your Google Photos gets crashed while using it. Therefore, I recommend trying the steps below in sequence, this may help in fixing the issue:
  • Make sure your device is up-to-date.
  • Make sure the App is up-to-date.
  • Try restarting the App through the following steps:
    • Go to your App Settings.
    • Click stop on the afflicted App with the Force Stop button.
    • Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.
  • Close the background running apps through the following steps:
    • Go to your App Settings.
    • Display the Active Apps on your device.
    • Select the App you wish to close and Force Stop it.
    • Repeat this step with all active Apps.
  • Try clearing your App cache through the following steps:
    • Tap the system Settings tab on the main screen of your device.
    • Tap the General section of settings that is on the far right.
    • Tap Storage in the General tab.
    • Clear the cache data once storage calculates the data.
    • Back out of the storage section. 
    • Tap Applications and find the application in question.
    • Tap the application and clear the cache (if available).
    • Clear the data for the application if there is no cache to clear.
    • Exit the settings screen and restart the device.
Let me know if this helps.

Best,
Emma


Answer:

Hi - Thanks for the suggestions.

I checked and there are no updates for my phone, and I appear to have the latest version of Photos.

Force-quitting and restarting didn't make any difference.
Clearing the cache didn't make any difference either, however...

After clearing the cache, the layout of the app seemed to change to display small icons.
(I didn't know that the app had the feature that could display small or large thumbnails).

In the 'small thumbnail' mode, the problem goes away. It comes back when in large thumbnail mode.

Also I've noticed if I scroll down slowly to the end of my timeline, the problem doesn't occur. 
It only seems to crash when I scroll all the way down quickly.

In my opinion it's a bug, perhaps some kind of layout issue.
How do I raise this as a defect?

Incidentally, I've identified the photos with the bad timestamp, and I've updated the timestamp on my desktop. But the photos still appear with the old timestamp on my phone. Will this eventually sync up again?

Thanks -

Leo


Answer:

Hi Leo,

Thanks for posting back.

Could you please try replicating the same on another device to see if that helps?

Also, just to let you know, the new timestamp will automatically get updated on your phone.

Hope this helps.

Best,
Emma


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Question: The photos are not centered on the pages. The images are cut off. What happened???

The photos were cut off! This book is terrible. What happened?

Hi Sami,
 
I recommend that you report the issue to Google as this help page explains under "Report a damaged photo book" https://support.google.com/photos/answer/7378812?co=GENIE.Platform%3DAndroid&oco=1 Or use this contact form https://support.google.com/photos/gethelp
 
If you subscribe to Google One there are additional contact options here https://one.google.com/support


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Knowing / marking / keeping track of which photos I've already printed. Is there a way??

Love my premium prints, but am realizing that soon I won't be remembering for sure which I've alread…

Love my premium prints, but am realizing that soon I won't be remembering for sure which I've already printed.  Is there a way to Mark photos I've already printed??

Answer:

"Starring" is a way to mark photos, but then you cannot use it for anything else anymore. You can also add them to an album called "printed". You can see in the info of a photo to which albums it is added.


Answer:

That's right Jan, but images which are not "starrable" are not attractive enough for ordering prints at all. And Ray must add the stars after he has received the prints. 
And on all images already printed :-)


Answer:

That's right Jan, but images which are not "starrable" are not attractive enough for ordering prints at all. And Ray must add the stars after he has received the prints. 
And on all images already printed :-)


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Question: How do I stop my pictures from uploading to google cloud..

How do I stop pictures from uploading to google cloud..

If backup is switched-off, nothing is uploaded to Google. 
You can check that on photos.google.com when you log-in with your Google-account. 
And if you are not logged-in to the app right-up, the app always only shows what you have on phone like any Gallery-app (that are no copies). 
But then it becomes your own responsibility to backup your pictures yourself somewhere. 

PS: your Google cloud is private and shared with Gmail and Drive.


Answer:

If backup is switched-off, nothing is uploaded to Google. 
You can check that on photos.google.com when you log-in with your Google-account. 
And if you are not logged-in to the app right-up, the app always only shows what you have on phone like any Gallery-app (that are no copies). 
But then it becomes your own responsibility to backup your pictures yourself somewhere. 

PS: your Google cloud is private and shared with Gmail and Drive.


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Question: What does this icon mean? If I tap, then nothing happens.

This orange icon has recently appeared, and I don't understand what it does or what functions it has

This orange icon has recently appeared, and I don't understand what it does or what functions it has

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Question: I got an iPhone 12. The google photo app doesn't have a print store in the library. How do I print?

I've deleted and downloaded the app but the print store is still not there.



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Question: Getting Drive Backup "Computers" folder into Google Photos

I am still confused about the recent changes to syncing functionality between Photos and Drive. For …

I am still confused about the recent changes to syncing functionality between Photos and Drive. For a long time, I have been backing up my iPhoto (yes, legacy iPhoto) "Masters" folder to Google Drive via Sync from a Macbook Air. These land in a top level folder of my Google Drive called "Computers" and have never shown up in Google Photos. I also backup photos from my Android phones to Google Photos, and they show up there. I would like Google Photos to index all my pictures, both the ones synced/backed up to "Computers" and the Android phone pix.

I see the new option to "upload" photos from Google Drive to Google Photos. But I don't see anything from the folder of my Google Drive called "Computers\

Answer:

Hi Wiley Sanders,
 
which settings do you have in Backup and Sync, if possible please upload a screenshot similar to below to compare <screenshot visible online>
 
 


Answer:

Put simply, anything you add to your iPhoto library which is compatible with Google Photos should be uploaded to Google Photos IF the option to Upload newly added photos was enabled when you first selected the iPhoto Library.

You should be able to see photos under the folder tree at https://drive.google.com/drive/computers  and these should all be in Google Photos

If there is still doubt, could you create a folder outside the library with one or two photos in it and use the CHOOSE FOLDER command to select that folder.


Answer:

Basically, that's right such as PeteranDi told. However, If you used to have the option " Upload newly added photos・・・" disable, the photos uploaded in disable period have never shown up in Google Photos. That case, there are 2 ways to solve, one is sure, but another is not verified by myself.

1) not verified
Once disconnect the folder to sync, then close the dialog box of Backup and Sync to update a sync configuration oneself. After that, have the option " Upload newly added photos・・・" enable, then connect a folder to sync.
Hopefully only the photos not shown in Google Photos will be uploaded to Google Photos. The photos already shown up there will never be uploaded in duplicate.
However, I worry about the sync for Google Photos not work well because Backup and Sync consider the sync was completed on Google Drive side due to the all of the photos already exist in "Computers" on the web.
Edited Oct 2019 after posted
If you have a photo which you previously synced with the "Computer" section of Google Drive but didn't upload to Google Photos, and want to upload it to Google Photos too, you need to un-sync the "Computer" section and delete the folder on the cloud and then sync again.
Because Backup & Sync does not have the function to upload photos directly to Google Photos, it will process on the cloud side that the photos uploaded to the "Computer" section show also on Google Photos, but photos already existing in the "Computer" section are considered synced and will not be processed to show on Google Photos.

2) Add to My Drive
User can make a content in the "Computers" add to "My Drive". You can see the folder specified to sync under the Computers/My MacBook" folder. 
So, make a subfolder directly under the folder specified to sync, then move the all of the photos or folder to the subfolder. Then right-click on the subfolder and select "Add to My Drive" in the menu.
By this work, you can have 2 of access routes for the subfolder, "Computers" and "My Drive".
▼Detail information
▼How to remove "Add" 


Answer:



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Question: I'm paying for 200GB of storage but only getting 15GB!!! How can get what I'm paying for?

I'm trying to get answers! I'm paying for something that I'm not getting! I pay $2.99 monthly for 20…

I'm trying to get answers! I'm paying for something that I'm not getting! I pay $2.99 monthly for 200 GB of storage fir my photos and documents but I'm getting only 15 GB!!!! If I can't get what I'm paying for, than I want to be refunded for all the months that I'm paid so far for more storage!

Answer:

Hello Marilane,
 
 
If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp  and fill in the form requesting either a chat or submit an email .
 
Regards,
 
Peter


Answer:

Hello Marilane,
 
 
If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp  and fill in the form requesting either a chat or submit an email .
 
Regards,
 
Peter


Answer:



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Question: Missing SD Card



Tried restarting, reinserting, first SD card I hit forget and it wouldn't work after that so I tried a second card. Now this one is doing the same thing. My phone is the 5320w Alcatel. It's there a way to unmount it and try again?

Answer:

Hello Richard,
 
Please go to Get manufacturer help for your Android device to find a list of manufacturer help sites, or to raise a specific Android help question.
 
Regards,
 
Peter


Answer:



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