Google photo QA: Does Google Photos Save to Device Take a Long Time

Question: Does Google Photos Save to Device Take a Long Time

I am working on saving my photos from Google Photos to my device. It says "Saving..." but the status…

I am working on saving my photos from Google Photos to my device. It says "Saving..." but the status bar has not moved for a couple of hours now. I do have about 2000 photos that need to be downloaded but how long does it usually take?

Answer:

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Question: Delete video

Recover delete video

Hi, Bhupendra Mukati

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the video to Google Photos?
Are you not finding the deleted video there?

If so, did you delete the video through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.

Answer:

Hi, Bhupendra Mukati

Thanks for your reply

Nevertheless, when you tap the delete icon in the Google Photos app, a warning appears telling you what will happen if you proceed. On your phone, that message asks, "Remove from Google account & synced devices?"

When you attempt to manually empty the trash/bin in Google Photos, another warning appears that explains the consequences of permanently deleting those pictures and videos.
If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

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Question: When I'm trying to change the name on people face recognition..it says "error labelling cluster

What do I need to do to change the name of the people photos label...it says an error

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Question: Can't download my own video due to drm

Download my video

You can download any picture or video you have uploaded to Google Photos. There are no DRM tools or measures in place that would prevent you from downloading your files.

If you are unable to download a video, there's something else going on.

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Question: Pictures are removed from the application for no reason

The application suffers from some problems because the images are disappearing very strangely, although a backup copy has been kept for all the images in the application, so that some pictures and videos are not shared through any other application such as Instagram Please help

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Question: Permanently deleted photos

I'm trying to get back my permanently deleted photos

Hi, CäñdY AKHìL

Welcome to Google Photos Community Support Forum & thanks for your query.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

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Question: I took three (3) screen shots and when I went to view them, they are nowhere to be found. I want to

It seems like a simple question. I have searched GOOGLE PHOTOS. Before I went with GOOGLE PHOTOS, al…

It seems like a simple question. I have searched GOOGLE PHOTOS. Before I went with GOOGLE PHOTOS, all I had to do was take a picture, screenshot, video and I viewed it in my gallery. Easy as 1,2,3.

Answer:

Step 1: Open Google Photos app

Step 2: Tap "Library" icon at the bottom of the screen

Step 3: Tap "Screenshots" folder in the section titled "Photos On Device"

Answer:

I have used this app so I am not ignorant. I did try what you suggested when I originally tried to view them. They simply were not there. They did appear some time later. How or why, I do not know.

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Question: "PmacO" is this a virus

Cmacp Is this a virus in my phone?

Cmacp

Is this a virus in my phone?

Answer:

This is the Google Photos Help Community, and this forum is for helping users with problems related to the Google Photos app/service.

Your question has nothing to do with Photos.

Since you're asking about the Android operating system, you're more likely to receive useful assistance from the Android forum.

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Question: How to my permanently deleted photoes

Baby photoes

Hi, Punam Upadhye

Welcome to Google Photos Community Support Forum & thanks for your query.

I believe you are seeking some answer on how to recover permanently deleted photos.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

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Question: How do I give permission to a user to order an album via Google Photos?

I have a user that is trying to order a photo album from Google Photos. She gets a error message "Ca…

I have a user that is trying to order a photo album from Google Photos.

She gets a error message "Can't purchase book. Ordering Photo Books is turned off Within Google Photos."

I can't figure out where the setting is that needs to be adjusted. Is it perhaps because these accounts don't have permission to conduct financial transactions? How can I give her permission to order the photo book?

Thanks!

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Question: How to find similar but older photos from past Example( pic of same mark on arm from months ago)

I am trying to find a photo of a mark on my son's neck I took around last Christmas to compare it to…

I am trying to find a photo of a mark on my son's neck I took around last Christmas to compare it to photo of mark on his neck now . How do I find that if his face is not showing :)

Answer:

Hi, gi joe

Welcome to Google Photos Community Support Forum & thanks for your query.

Since you are sure about when did you capture the pic, then please switch over to the month view & then scroll down to that particular month. Then the visual search will become manageable.

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Question: How do i know who i sent pixs to?

I sent a picture on fling. And forgot the persons username

This has nothing to do with the Google Photos app or service. My suggestion is that you search for help from Fling, since you used that app to send a picture to another user on that app.

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Question: After taking a picture, it will not save. Immediately deletes photo and closes google photos

Question explains it all.

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Question: When will the Pixel 5 get the new review and delete option of Google Photos

Review and delete

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Question: How can i make it so it deletes photos of of google photos, but not the actual device storage ?

I'm not sure where to start

Hi, Oscar Juarez 5720

Welcome to Google Photos Community Support Forum & thanks for your query.

To do so, turn off the backup & sync first.

Then move the pics on your phone to a new folder. Do not include that folder in backup & sync.

Then, delete the pics from Google Photos.

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Question: Please help me restore photos permanently removed from the date of 2019/7/31-2019/8/1. Please, thank

Try to save the photo but no effect

Hello,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Lost photo

I tried everything i could think of but cant find photo and i need it to help prove a man took it wh…

I tried everything i could think of but cant find photo and i need it to help prove a man took it while a woman was asleep and sent it to me and she looks like she was drugged in the picture please help me i dont know where it went it dissapeared

Answer:

None of the volunteers in this forum have access to your account, photos, or other personal information.

If your picture was not previously uploaded to Google Photos, there's nothing that anybody here can do to help you get it back.

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Question: Why cant I upload a specific video into google photos?

Hello Google, Im trying to upload a specific video into my google photos and it just keep saying pen…

Hello Google,

Im trying to upload a specific video into my google photos and it just keep saying pendig upload, even If I try to reupload. Every single video a made before and after is uploading normally, it is really a specific video that is not uploading to google photos. Why? And how can I fix it?

Best,

Marcel Machado

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Question: Face recognition error for few persons

I have accidentally turn off the face grouping feature but immediately I turned it on again. The cha…

I have accidentally turn off the face grouping feature but immediately I turned it on again. The changes , face label , label names etc. All got undo and i have to do it again like before. Now for some persons face grouping isn't working properly and even after putting the face labels wrong person is showing in that particular name label. Please resolve my issue .

Answer:

Hi, Tisha Kapoor

Welcome to Google Photos Community Support Forum & thanks for your query.

The face grouping functionality is evolving still & learns more through your actions.

Regretfully, there is no automated solution to resolve the face grouping errors.

Nevertheless, you can edit incorrect groupings yourself. The automation may learn further through your action & regroup the pics.

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Question: Find the photos I hid

I cans find where on my Android I hid my photos

None of the volunteers in this forum have access to your account, photos, or other personal information.

Nobody here will be able to help you find where you hid pictures on your device.

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Question: i can not upload a photo from google photos to my google account to complete the verification form

I'm trying to upload a picture that was taken with this phone to the verification form that is being…

Hi,

You could try using a different browser. Why are you unable to upload a photo? What steps did you take? Do you see an error message? If so, what is the message?

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Question: Not all my photos are uploading.

Hey folks, I've been using Google Photos for some time. I switched away from an iPhone roughly a yea…

Hey folks,

I've been using Google Photos for some time. I switched away from an iPhone roughly a year ago.

I've just noticed that vast swaths of my photos are stored "device only" and the explanation is "file not supported". When I open the images they are HEIC photos.

Does anyone have a suggestion on how I may convert these or how to get them backed up?

Answer:

Hi, Scott Mason 9996

Welcome to Google Photos Community Support Forum & thanks for your query.

The Google Photos app supports HEIC format also.

Here's a screenshot of one such pic on my cloud storage.

Have you tried updating the app?

Answer:

That's so odd. Yes my app is completely up to date and I am using a S20. Do you have any suggestions on how to upload these images listed "Device-Only" to Google Photos?

I can confirm the photos that are listed as "Device-Only" are HEIC photos. The error message is "This isn't a supported File Type".

I am running Android 11 on a S20 with the May 2021 security patch. All apps are updated as well.

Please let me know if there's additional information I can provide that may assist in finding a resolution to the issue I'm experiencing.

Answer:

Hi, Scott Mason 9996

Thanks for your reply

Can you please try uploading the files through the weblink https://photos.google.com/ & see whether that works?
Tap on the upload symbol & select your phone as the source.

If that doesn't work, then as an immediate measure, please arrange to convert all HEIC images to JPEG using some third party apps & try to upload those in high quality.

Nevertheless, troubleshooting the current problem in the app will be a long drawn exercise. Still, can you try these measures?

Roll back all the updates if possible & then see whether the app uploads everything.
If that option is not available, then clear the stored data of the app, uninstall & reinstall that.
Have you updated the phone to Android 11? If not, please do so immediately.

Answer:

Thank you for your prompt response.

To confirm, I am running Android 11 on a fully patched Samsung S20. The Google App is fully updated.

I was unable to upload via the URL you supplied. I was given a rather vague "can't upload item" error. I attached a screenshot after several attempts of a few different images.

After this failed, I took your advice and tried clearing thr app data, uninstalling and reinstalling the app.

A curious thing occurred I tried to capture. HEIC images as they populated in Google Photos would have a small upload symbol appear at the tip of the screen. When I would select it, thr image would then transform into "device only" before showing the aforementioned "file not supported".

Are you absolutely positive the app accepts HEIC images?

upload

Answer:

Now the app is slowly recognizing and attempting to upload the HEIC images automatically. They're all failing and slowly the app is returning to the state it was pre-uninstallation .

Answer:

Hi, Scott Mason 9996

Thanks for your reply

To debug why the app is not uploading the HEIC files would be a long drawn process.

Meanwhile, can you please install Snap seed & convert all HEIC images to JPEG?

Then you can upload those.

Snap seed will leave the originals intact & create a new file.

Later on you can decide what to do with HEIC images.

Answer:

Thanks for the suggestion. At this time my preference would be to troubleshoot why I'm not able to upload these images when I'm told they are compatible.

I guess I could convert everything but that seems like a real hassle. The last time I did something similar I ended up wasting hours reinputting the date / meta data because they were mixed randomly into my Google photos library (I still find mixed up photos haha).

Can you give me suggestions how to resolve this issue?

Answer:

Hi, Scott Mason 9996

Appreciate your point.

However, if you delay the action, the time will run out and you can't avail of the free storage opportunity up to the 31st of May 2021.

Nevertheless, the actions may involve a factory reset after a backup of the data on your phone. Are you willing to so at this juncture?

Answer:

Thank you for the response. Yes, I'm happy to back my phone up and perform a factory reset. I suppose I can figure this out myself but any instructions you could provide would be helpful.

Is there a reason you feel the factory reset will resolve the issue? Is not the issue with the app itself and not my phone?

Answer:

I think the posting from @air base is from a scam. The Google sites page has a (why would anybody associated with google use one of those?) has a telephone number associated with Indian scammer reports. Also, as noted Google support don't come here and finally, IF YOUR PHONE CAN ACCESS YOUR WIFI OR DATA CONNECTION, HOW THE HELL COULD TAKING A COVER OF A PHONE HELP!

So bogus.

Oh I forgot .../gmaaailhelpcenter...!!!!! WTF!

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Question: Find or recover a file

Recover or find a file

Hi, Aishwarya Aishwarya 603

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

If so, did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.

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Question: Huge image size

My phone camera has started storing photos at 25 mb rather than the usual 3 or 4. I can't find any s…

My phone camera has started storing photos at 25 mb rather than the usual 3 or 4. I can't find any settings I may have inadvertently changed. It's also producing two images for each image, one very pale with washed out colour, the other very vivid.

Answer:

Hi, Malcolm McDonnell

Welcome to Google Photos Community Support Forum & thanks for your query.

My guess is you may have inadvertently turned on the "Raw + JPEG" image capture.
That will create two versions of the same image. One raw untouched & hence huge. The second in usual JPEG format processed by the camera software to make that smaller.

Nevertheless, you will have to go through all the camera settings to switch off the raw mode or look into the documentation provided by the manufacturer of your phone.

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Question: Automatic sharing stopped working in September 2020 just for me but not for my wife. How to fix?

My wife and I have been using the feature where photos of certain people—our son to be specific—are …

My wife and I have been using the feature where photos of certain people—our son to be specific—are shared automatically. My wife's Google photos app has always been able to access my photos of our son, but my app lost the ability to see her photos of our son back in September of 2020.

I've tried turning off and turning back on all the settings on both phones but it isn't working. Is there something I'm doing wrong? Or is this a bug?

I used to get notifications any time there were new pics of my son in my wife's GP app. Then the notifications would come but the new photos wouldn't show up. Now I don't even get notifications. It's like the new pics of my son just won't refresh.

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Question: With the new system will all my uploaded photos be deleted?

My computer has duplicated photos in my folder, will the new system avoid the duplicates?

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Question: If I upgrade my storage ...then I m able to recover the deleted videos after resetted the pH .

Plz help me ..I need my whole videos ....I lost them after resetting the pH ...is that helpful for m…

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Question: How can I find missing faces in people and pets?

I can't find some faces in people and pets, Please can you Check it out well.And make the lost group…

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Question: How to backup up my photos and videos automatically

I would like to backup everything automatically. Or select all when I want to backup my photos and v…

Hi, Parker Herln.

Welcome to Google Photos Community Support Forum & thanks for your query.

The backup process is automatic & starts uploading everything the moment you switch that on.

However, to ensure everything gets backed up, switch to the library view & tap "View all" on the folder's row.
Then verify whether any folder shows a symbol of cloud with a slash.
If so, tap on that folder & turn on the backup & sync for that one.
Repeat the same thing for every folder with a cloud symbol.
That will automate the whole backup process.

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Question: Is there a way I can share a photo book with someone else so they can help create it

I want to be able to share my photo book with someone so they can also edit and help create it

Hi Trena,

>>> I want to be able to share my photo book with someone so they can also edit and help create it

There is no way (that I know of) to share the actual photobook. You can however share an Album to add and review images. I believe the owner of an image would need to do any deletions.

In Google Photos the easiest thing if you are going to work on a photobook (especially if you want multiple people to participate) over a period of time is to create a temporary album to copy all the photos to.. Sometimes you might want to edit / crop a photo a certain way and then "Save copy" from the 3 dot menu (to retain both versions).

Then when you have all the images you want, use the "Order Photos" / shopping cart icon in the album to order the book.

Here is a reference:

Create a photo book (iOS)

Good luck, Dougsap (volunteer Google Photos user)

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Question: No longer backed up

All photos were backed up on Google account, however, after a recent update on my photo all the phot…

All photos were backed up on Google account, however, after a recent update on my photo all the photos are no longer backed up! Why has this happened?

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Question: How to avoid repitation of pictures

Get not more than one of the same picture

Google photos will NOT accept duplicates - even if they look the same to the naked eye. There are differences in metadata that renders each photo unique.

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Question: I still have not received my order. Help please. Thanks kim Garner Thanks

I have not received my order from the beginning of May. FedEx can't find it. Please help. I'm out $5…

I have not received my order from the beginning of May. FedEx can't find it. Please help. I'm out $51.00 and it's a birthday present.

Thanks

Kim Garner

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Question: The photos permanantly delete i was my all permanantly delete photos backup plz

My personal problem i was really plz help my

Hello There,

If you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

To find and recover photos easily, turn on back up & sync.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

Tip: You can try using some data recovery apps from the play store. it might work.

Regards,

Shyamsalma

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Question: Moto G7 power storage problem

My phone is a 64gb memory, i only have 300 or so camera images and screenshots. It says I have used …

My phone is a 64gb memory, i only have 300 or so camera images and screenshots.

It says I have used 42 of 44 available GB with images.

When I delete images I don't release space.

I should be able to storeany thousands of images with 44gb.

How do I free up my storage space?

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Question: How to correct dates that are off? Preferably with automation and taking camera source into account

Dont see any options for changing dates

Hi, Gunnsteinn Hall

Welcome to Google Photos Community Support Forum & thanks for your query.

You can edit the date.

The article at this link explains how to do that

https://support.google.com/photos/answer/6128850?co=GENIE.Platform%3DDesktop&hl=en

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Question: "Recent" where is this option

Hi, Abdul Rafay 3864

Welcome to Google Photos Community Support Forum & thanks for your query.

You have not mentioned on which platform you want to see the recently added pics.

On an android app you will find the option through the search menu

On the desktop web app, click on explore & scroll down to recently added.

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Question: Can't update Google photos on the phone. It goes on swirl mode and can't uodate

Google photo app isn't updating

Hi, dharmender thakur

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you try uninstalling & reinstalling the app?

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Question: The photo is too yellow. Can it be redone less bright more tan color?

I don't like the color of the photo on canvas. Can it be redone?

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Question: Hi, how can I place a photo in the middle of a collage of 9 spaces?

I deleted a few collages trying to choose randomly in order to place a specific photo in the middle …

I deleted a few collages trying to choose randomly in order to place a specific photo in the middle of a 9 space collage. I figured the collage would look better. Thanks for any help you may offer.

Answer:

Hi, Evelyn Rivera 5299

Welcome to Google Photos Community Support Forum & thanks for your query.

The collage making features in the Google Photos app is rudimentary. That doesn't offer any control over the placement of the pics.

You will have to look for some specialised collage making utility.

Answer:

Addition

If you would use the old Google Picasa-editor on your Windows-computer, you would have the most versatile collagemaker I ever have seen and then you are able to drag a preferred image to the center of a 3x3 square collage. Best to crop the chosen images into optimised squares before starting the collage.

Come back if you want to know more.

PS: the collagemaker in Google Photos is very poor indeed. Even when selecting 9 pictures in their date-order, the collage will scramble that order completely like 3-5-7 / 8-4-2 / 9-1-6 - so it will be just pure luck if you get the preferred one in the center. See photos.app.goo.gl/GtlDggLTrintkK273 for some examples.

Answer:

Addition

Come back if you want to know more.

Answer:

Hi, Evelyn Rivera 5299

Welcome to Google Photos Community Support Forum & thanks for your query.

The collage making features in the Google Photos app is rudimentary. That doesn't offer any control over the placement of the pics.

You will have to look for some specialised collage making utility.

Answer:

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Google photo QA

Thursday, March 24, 2022

Does Google Photos Save to Device Take a Long Time

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