Saturday, March 26, 2022

Deleted multiple GBs of Photos, Storage Hasn't Changed

Question: Deleted multiple GBs of Photos, Storage Hasn't Changed

I deleted a few GBs of photos a couple weeks ago to free up Google drive storage space, but nothing …

I deleted a few GBs of photos a couple weeks ago to free up Google drive storage space, but nothing in the storage space changed. I also already emptied my trash.

Answer:

Hello Annie,
 
15Gb of storage space that's included with all basic Google accounts is shared between Gmail, Google Drive, and Google Photos. 
 
Have you checked to verify that it is Google Photos responsible for using up your storage space? You can find out where your storage is being used by tapping the following this link. 
 
Thanks.


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Question: I tried to do the title and it wouldn't let me please can you fix it I want it to say (We are family

I wanted a title but when I tried it wouldn't let me continue so can you correct it for me please . …

I wanted a title but when I  tried it wouldn't let me continue  so can you correct it for me please . I want it to say (We are family)  thank you

Answer:



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Question: How can you long on without last known password or access to phone to send code to

Tried to long in multiple times with no success

Hi Patricia,
 
>>> How can you long on without last known password or access to phone to send code to
 
You will get more information and expert support at the support forum that focuses on Google Account issues and capabilities:
Google Account Help Community
 
Here in the Photos group we are all volunteers without access to anybody else's data or accounts.. I am not sure if there are people with special capabilities in the Account Help group but they are the experts on your situation.
 
Best regards and good luck,  Dougsap (volunteer Google Photos user)
 


Answer:



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Question: Help needed in recovering deleted pictures/videos in Google Photos!

I was trying to free up space in my Google Photos, and ended up deleting almost 3000 pictures/videos…

I was trying to free up space in my Google Photos, and ended up deleting almost 3000 pictures/videos, I also emptyed the Bin, without realizing that it got deleted off my phone too simultaneously. I need to recover them as some pictures are extremely important. Can someone please help. Its been deleted from the trash so I cannot recover it from there. Help!!

Answer:

Hello Aiza,
 
Please review the following information in case there are any options you haven't yet tried. 

1. Check your online account - photos.google.com
If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on
2. Check the trash - photos.google.com/trash
Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.
 
If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos. 
 
3. Review other options
  • if you previously used Picasa, visit picasaweb.google.com and search for your photos. 
  • have you made any backups of the photos on your phone, camera, computer, or elsewhere?
  • there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself. 
  • you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
  • If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.
 Thanks.


Answer:

I have unfortunately deleted them off the trash. But what I don't understand is why it got deleted off my phones storage without going to my phone's trash. I am hoping there is some way Google can recover them for me.

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Question: How to delete/convert metadata/exit data of photos

I am trying to convert photo format of my photos and trying to convert it's properties

Hi, Awadhesh Kumar Vishwakarma
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The Google Photos app allows editing of only the following parameters in any picture
  • Location, if not added by the camera
  • Date and time. However, the data remains only on the cloud.
If you are looking to modify something else, the you will have to go for some proprietary EXIF editor.


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Question: I am not abel to backup my photos and videos

I am not abel to backup my photos and videos from device

Hi, Siddharth Prakash 1616
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
There can be multiple reasons for the backup not to happen.
 
# The quantum of photos to be backed is high.
# WIFI connectivity is intermittent. Too many devices connected to the same router thus restricting the bandwidth.
# Download & upload speeds are too asymmetric.
# Google Photos app is not allowed to use
  • Data in the background
  • Mobile data
  • Mobile data while roaming
# Activation of data saver through the settings.
# Putting a limit on the daily use of mobile data through the settings in the app.
# Putting a limit on the use of total data in a month through the settings in the phone.
# Activating battery saver or super saver mode.
 
Can you please go through these checks & confirm that these are addressed?


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Question: Why google photos not saving the videos?

Recent videos are not saving in google photos.

Because it are ugly large files nowadays, maybe over the limit of 10 GB even. 
So the app has a tuff job overnight when charging. 
Close all other apps.


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Question: Google states error on their side, when I try to upgrade our storage.

Whenever I try to upgrade to 200gb plan, it states error on their side. How do we resolve it.

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Passport photo

How do I adjust a photo to passport size? Must not be larger than 9mb.

Hi, Martina Tuohy
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To reduce the photo size, you can do so through these two options in Google Photos.
  • Upload the picture in high quality. That will produce some size reduction.
  • Crop the pic to remove unwanted portions from the borders. That will give further sizer reduction.
Still, if you wish to have some more reduction, then please use another app "Snap seed" by Google.
Once installed, the editor in Google Photos shows that option through "More".
 
In the settings of Snap seed, you can do image resizing within a range from 4000 px to 800 px. Additionally, you can choose JPEG compression ranging from 95% to 85%
A combination of both options would resize the file to the desired number.


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Question: Notification #s

Can't get rid of notification lil numbers no matter where I click on to see if that's it. It's real …

Can't get rid of notification lil numbers no matter where I click on to see if that's it. It's real annoying. Please help, anybody.. thnx in advance.

Answer:



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Question: Add music to video

my last 5 slides do not have music. how do i add the theme music that accompanies the other slides?



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Question: Why I'm getting full storage backup???





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Question: I got my mobile format and I am not getting My photos on google photos





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Question: Google Photos huge amount of data in Internal Storage & Cache, how to move on SD Card?

In Google Photos app info I see storage about 3.5 GB and Cache about 1.7 GB. Can I set Google photos…

In Google Photos app info I see storage about 3.5 GB and Cache about 1.7 GB. Can I set Google photos to store Data & Cache on SD card? All my photos in Canera & other folders are deleted, I have now zero jpg & mp4 on my phone but Google Photos still waste my space. If I delete Storage & Cache, tha app download again data from cloud, suppoze some billions of thumbnails. Can I set them to be stored on SD card?

Answer:

@Alexandru
You can't move internal data to sd. 
I have a neat collection of about 50K at Google and on my simple Samsung A40 the app uses about 1 GB of space and that seems reasonable. But with a "billion in cloud" nobody can have a neat collection.
But if you don't use the Photos-app by choosing "use without account" under your profile, you can view your content in cloud via photos.google.com in the Chromebrowser and then you hardly use internal space.


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Question: How to Remove a Account from Google Photos, I dont want my iphone photos synced as it takes up space

I tried to delete the app and un sync it but my photos are still there. It is taking too much space …

I tried to delete the app and un sync it but my photos are still there. It is taking too much space I want to take my photos out of google photos without them deleting the ones on my phone.

Answer:

Hi, Karen Lira
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The Google Photos service is available to every Google account without any extra charge & that can't be delinked.
However, on your iPhone, you can delete the Google Photos app. That will eliminate the syncing altogether.


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Question: My photos

Need

Hi, Suriya Prakash 7735
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Are you not finding your pics in Google Photos?
Had you backed up the pics to Google Photos?
 
Can you please verify that by visiting the link https://photos.google.com ?
Enter the link in any browser on your phone & then log into your Google account to view the photos backed up on Cloud.
 
If you do not find anything, then there are two possibilities.
Either, the items have moved to the bin.
The Bin icon becomes visible through the library view in the phone app.
Tap on the icon & then restore everything visible there.
 
Or, your backup was incomplete, so nothing got uploaded to the cloud.
The Google Photos app acts like a portal viewer showing everything from our phone and also the content backed up to the cloud,
Then, that creates a impression of everything getting backed up perfectly.
However, we need to check the status of backup periodically and look for the messages on "Backup and Sync" menu.
Further, we have to ensure every folder on our device is included in the backup & none shows a cloud symbol with slash.
 
If nothing was backed up to the cloud in the first place, regretfully, there is no way to recover those pics through Google Photos.


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Question: I did not get my photos back plese backup my photos



I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I have reset my device but before reset the device . I have on back and sync  then i have format my device but after  relogin into device and gogle photo i can not find  my photo
Please help me mrs.paolo amoroso


Answer:

I have reset my device but before reset the device . I have on back and sync  then i have format my device but after  relogin into device and gogle photo i can not find  my photo
Please help me mrs.paolo amoroso


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Photos not showing to me over mobile data

I am unable to see my google back up photos when I use my mob data ...it only shown when I use wifi

@Rakesh
In the app you can't see your photos in the cloud - you need to view the site photos.google.com in the Chromebrowser. And in the general connection setting you must allow for mobile data usage when you need to view your content outdoor. 
Or do you mean something different?


Answer:



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Question: Recovery of video,



Hi, Jaya Raj 3740
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query is not related to any feature in the Google Photos app .

I suggest, you please contact the developer of Taka Taks app.


Answer:



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Question: My storage says 15 GB out of 15 GB free

I saved a lot of photos on google photos from a shared album. However it still says 15 gb free. Does…

I saved a lot of photos on google photos from a shared album. However it still says 15 gb free. Does that mean i'll lose the photos? Or is it cause they're not directly saved from my phone?
 It doesn't make sense. I hope you can answer me



Answer:

Hi Raghad,
 
>>>> I saved a lot of photos on google photos from a shared album. However it still says 15 gb free.
 
Are you sure that you really saved the images to your account (e.g., "Add to library")?  If so, you should see them at https://photos.google.com/u/0/
 
If you saved them prior to June 1 and they are "High quality" not "Original quality" they won't count against your quota.  Honestly, I am not sure about if they were shared before June 1 but added to your library after June 1.
 
I believe, but am not positive that the quota statistics may not update immediately.  I recommend that you check again tomorrow..  https://one.google.com/storage
 
Somebody else who is more certain might add some comments, but until I can really see something work I am not really sure.
 
Best regards,   Dougsap (volunteer Google Photos user)


Answer:

Hi Raghad,

Another thought... You might just be lucky.. for a while (while the changes are being rolled out): https://www.androidpolice.com/2021/06/18/heres-why-google-photos-uploads-for-some-arent-counting-against-account-storage/

Best regards,   Dougsap


Answer:



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Question: Search photos by date

Can only scroll and that often results in an unwanted photo getting selected then have to start over…

Can only scroll and that often results in an unwanted photo getting selected then have to start over. Frustrating when wanted photo toward end of list

Answer:

Hi Hall,
 
Try entering a date in the Google Photos search box, for example april 2021 or 3 march 2020.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



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Question: How to fix Google photos doens't have any access to your Sd card.

How to fix Google photos doens't have any access to your Sd card

Hi, Shruti Rani
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you please inform whether your phone is dual sim & you have installed some parallel apps on that?
 


Answer:



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Question: I want to recover permanently deleted photos

Get my all permanently delete photos in Google photos

Hello There,
 
If you deleted an item and want it back, check your trash to see if it’s there.
  1. On your Android phone or tablet, open the Google Photos app .
  2. And check the Trash .
  3. Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get a local professional to recover the photos from your phone storage,
but sorry to say Google cannot do anything about it.
​​​​
Have a look at this link to learn more.
 
Regards,
Shyamsalma


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Question: Create a Google Photos folder check box is not visible in Google Drive settings

Hello I want to have a Google Photos folder in my google drive The problem is that the Automatically…

Hello

I want to have a Google Photos folder in my google drive

The problem is that the Automatically Create a Google Photos folder check box is not in my Drive settings

Answer:

That feature has been removed. 

Answer:

That feature has been removed. 

Answer:



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Question: Under who's quota does shared photos come under after June 2021?

1) Under who's quota does shared photos come under after putting them in a shared album after June 2…

1) Under who's quota does shared photos come under after putting them in a shared album after June 2021.
2) What if I've deleted some of the photos which are shared by me from my 15GB storage and the other person already saved them to their photos?

Answer:

Hi, Leela Krishna Mohan Mundru
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
If you do not save the photos in a shared album, then those do not occupy your storage space.
Also, when you share pics with someone & then that person has already saved those, then your delete action doesn't remove that from the other person's storage.


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Question: Shared Album and photos in my own Google Photos Question

I made a shared google photos album where I'm the owner and shared with my family. I gave them permi…

I made a shared google photos album where I'm the owner and shared with my family.
I gave them permission to add/delete any photos in the album as well.

Question is:
When my family adds their own photos to the album, do the photos they added to the shared album automatically get uploaded to my own google photos (i.e., will they be mine essentially) ?

Thank you!

Answer:

Hello Lucretius,
 
Welcome to the Google Photos Community.
 
When your family adds their own photos to the album they do not get uploaded to your account. The photos remain owned by the upload account. They will become a fully owned copy if you select the Save command (cloud icon top right)
 
Peter


Answer:

Hello Lucretius,
 
Welcome to the Google Photos Community.
 
When your family adds their own photos to the album they do not get uploaded to your account. The photos remain owned by the upload account. They will become a fully owned copy if you select the Save command (cloud icon top right)
 
Peter


Answer:



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Question: Unable to share my google photo album

I have an album with about 4300 photos on a google photo album that I am trying to share with anothe…

I have an album with about 4300 photos on a google photo album that I am trying to share with another gmail account holder. It keeps giving an error saying not fully backed up and smaller copy being sent but then it doesn't do anything or add the user. 
When I check my backup it shows it is fully backed up. No idea what the issue is.

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Question: Entire folder of images not appearing in Google Photos

This past weekend I took a little over 100 photos on my Samsung Galaxy S8+ which are stored on my SD…

This past weekend I took a little over 100 photos on my Samsung Galaxy S8+ which are stored on my SD card. I copied the files to their own folder, also on the SD card, as I do with all pictures I take. For some reason, Google Photos refuses to display the contents of this folder no matter what I do. I have force-stopped the app, cleared the cache, cleared all data, uninstalled and re-installed the app, all without any luck. I also tried re-naming the folder but no change. Using Sold Explorer I have confirmed that the pictures are in the folder and if I tap them they can be opened with Google Photos, so the images are not corrupt. 

I also run the DriveSync application to manually copy files from my SD card up to my Google Drive (been using it for years) and verified that the files also exist on the Google Drive. However, the images also refuse to appear in the browser version of Photos as well. 

Any suggestions as to why this specific folder will not appear? I'm at a loss at this point. 

Thanks.

Answer:

Hi Eric,
 
Please forgive me if I don't cover everything here but I'll try my best.
Firstly, the connection between Google Drive and Google Photos has been discontinued/disconnected. So using Google Drive is additional storage for your photos, but has no connection to Google Photos anymore.
 
That being said, have you previously stored images on your SIM card, and not your phone? From my experience, SIM cards usually don't have a lot of storage on them. Or are you referring to an additional storage memory card in your phone?


Answer:

Hi Kimmy

Thank you for your response. I was aware of the disconnect between Google drive and Google photos, but it's not applicable in this situation. I am not using the Google photos built-in backup option. Rather, I use a separate utility to copy all my pictures to Google drive for backup storage. In this instance, the issue I'm seeing is that the Google photos application will not display the contents of a folder that is stored on an SD card in my phone. I do not and have not ever stored photos on the SIM card. Hopefully this gives you some additional background on my particular situation.

Thanks

Eric


Answer:

This issue continues to cause problems for me, and I have still be unable to figure out exactly what is going on. I have confirmed that if I take a picture and then simply move that picture to any other folder on the SD card, the picture disappears from the "Photos" tab in the app. I have done this same process for several years now without issue - it is only recently that the pictures began disappearing from view. If I go to the "Albums" tab I can see the albums, view the pictures - everything is fine. It's just the Photos tab that is no longer behaving as expected.

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Question: User data taking up too much space on phone - why??

This question has been asked before by another user but was not solved, so I'm asking again. Google …

This question has been asked before by another user but was not solved, so I'm asking again.
Google photos app user data is taking up 600gb of storage space on my phone.
I'm talking about USER DATA NOT CACHE - I've cleared the cache.
I'VE EMPTIED THE BIN - that's not the problem. "User data" is still as above.
*What is this "user data\

Answer:

Hi, Linda G 7777
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
600 GB appears to be too large memory for a phone. Can you please share a screenshot of the storage data figures?


Answer:

I am sorry for my typo - 600mb not gb!
Which still seems way too much "user data" for a cloud storage app. My phone storage is maxed out and refuses to transfer apps to formatted micro SD, so I need to cut back on all this data.
So my question is as per original post.
Screenshot attached (560mb user data after deleting some stuff from the cloud - not sure why that would make a difference to internal storage).
Thank you


Answer:

That is nothing relevant Linda. 
I have a valuable collection of about 50.000 neatly edited pictures in Google cloud (many GB), but my app uses about 1 GB (= 1000 MB) on user data only. 
If you don't want to use Google for safety, you should remove your account from the app under the small circle right-up (use without account) - then the app becomes a purely passive viewer like any Gallery and then it hardly will use data. 
Best
 
PS: if you use Gmail for your daily mail, you can't avoid a certain amount of user data (700 MB at me) - you only may reduce the amount of GB's in your account when you delete years of old mails. 


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Question: Does deleting an animation delete the photos

Trying to delete an animation..shouldn't have given my phone to a 10 yr old..if I delete the animati…

Hi Maggie,
 
Deleting an animation doesn't delete the photos it's made from as they're separate media. You can safely delete the animation.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Photos (variance between search and added in album)

While I click on a people image in the search option, I can see there are 1.2K photos of him/her. Ho…

While I click on a people image in the search option, I can see there are 1.2K photos of him/her. However when i created an album of his/her it shows only 142. Why the rest are not added there?

Answer:

I understand that you created a "live album" based on a people album. In the people album you see 1200 photos but the album you created only 142. Correct ? 
 
I also noticed a difference between a people album and corresponding "live album", but never that extreme. I wonder whether Google just needed more time. Has anything changed ? 
I found some duplicates in the people album, which were not added twice to the live album, but that were low numbers. 
 
As a work around you can select all photos in the people album, and add them manually to the album you created. 
 


Answer:

I understand your answer but selecting 1200 photos one by one and adding them in a album is not possible I guess, there is an option to add all the pics of this people then also it takes 140 only. Moreover I have checked those are not duplicates & I wonder why there is so much of difference. I have added the screenshots for reference. Google always welcome user to come with the errors and issues so they can resolve it. So I have raised it,  more nothing else.

Answer:

Thanks for replying. I cannot explain the difference neither. 
But to add them manually you do not have to select one by one. 
  • On a mobile device you can press the first photo, then swipe down. Selecting 1200 photos should take 1-2 minutes.
  • On a computer, see :  Select multiple pictures
 


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Question: Is there a way to send multiple images that can be downloaded/saved without the recipient asking?

When ever I send more than one image file with gmail, the recipients always send back a request for …

When ever I send more than one image file with gmail, the recipients always send back a request for access for each individual file.  It also shoots me over to google drive and I wanted to know if there's a way for my recipients to be able to download it without it going to drive and without having to change each file individually with each request I receive.

Answer:

Hi Blaize,
 
You may add the photos to an album in Google Photos and share the album's link with your contacts.
 
This help page explains how to create a link to share, see section "Send a link or share through other apps" https://support.google.com/photos/answer/6131416#zippy=%2Csend-a-link-or-share-through-other-apps Once you have the album's link, you can then send it in a Gmail message.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: How to ship Photobook in Canada

Hi, I'm currently living in Canada and I'm looking to order a Photo book from your Google Photo prod…

Hi, I'm currently living in Canada and I'm looking to order a Photo book from your Google Photo product. 

It's written that you cannot ship to my address. I would like to understand your shipping constraints in order to enter a valid address.

Thanks for your help

Answer:

Hi LoDz,
 
Have you tried confirming the address within Google maps? It may be a small technical detail that is throwing the address listing off.


Answer:

Not working for me either. Tried to enter address exactly as on Google Maps. Nothing I do seems to get a valid address. Suggest you order your book from somewhere else.

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Question: Rotate a video

I need to rotate a video. I press "edit" but get the message "error loading video". What can I do?

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Before editing the video try downloaading it to your device if it's not already there. To download the video in the Google Photos app open the video, swipe up to bring up the details screen, and then tap Download.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Thank you for your efforts in helping.  I tried that.  Strange that it will download fine, but not in Google photos for editing.  Once my video is downloaded, my phone app doesn't have the option to of rotation.  Ican do it in a roundabout way on my PC, but then I have to get it back into Google photos for my platform for sharing. My husband's phone works like a charm in Google photos.  Choose your video, tap on edit, and it's done.  Why does my phone always give the error in uploading message?  I have a 2 GB RAM and 7.1 android system.

Answer:

Thanks, that's a useful clue. I get a similar error when trying to edit a video on my tablet with 2 GB RAM but not on my Pixel 4 XL phone with 6 GB RAM, so we may not have enough RAM. I'll check with other experts if this is the case.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi again Leah,
 
According to the documentation https://support.google.com/photos/answer/10729480?hl=en#:~:text=Other%20video%20editing%20features%20like%20trim%20and%20rotate 512 MB of RAM should be enough to rotate videos but the information seems out of date. So far I have unfortunately no information other than a hint 2 GB is not enough.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Wanted to pay subscription of storage and am unable to pay via Mpesa. What shall I do?

Wanted to pay subscription of storage to Mpesa and am unable to pay. What should I do?

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: How do I delete google photos without deleting images on my phone?

I mistakenly backed up my photos using Google photos which filled my storage on my account, I am now…

I mistakenly backed up my photos using Google photos which filled my storage on my account, I am now getting reminders that I can no longer recieve emails until I update my storage. I want to delete my backed up photos ONLY on my Google photos and keep my photos just on my android phone. I have tried turning off the back up sync and deleting photos from my Google photos one by one but they still delete from my android gallery. It is very annoying.

Answer:

Hi, Nadia Lasso
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Are you trying to do something like this?
You want to delete only those pics in Google Photos which are already there on your current device.
Rest all you want to retain on the cloud.
Can you please confirm?


Answer:

I would basically like to delete my back up images and only have the original images on my phone, however whenever I delte my back up image on Google photos it also deletes it from my phone gallery.

Answer:

Hi,  Nadia Lasso
 
Thanks for your reply
 
Thanks for the clarification.
 
However, regretfully, the design of the app doesn't allow a user to delete something on the cloud while retaining the one on the source device in a straightforward manner.
 
Still, you can achieve that through the complicated manoeuvres listed below. 
 
First, move all the pics on your phone to a folder excluded from backup. You need to use some file explorer app to do so.
 
The next step will become successful only if your current phone leaves a stamp of the device name in each photo.
For the next action, I suggest the use of a desktop computer.
 
There, please enter the link https://photos.google.com in Google Chrome & log into your account.
Next, enter your current device name in the search box. The program will show all the pics clicked & backed up through the current device.
Delete all those. Then, the photos app will contain the pics from your older devices only.


Answer:

I would try with a few less important photos first, but for more safety it would also be good to have an additional backup (not synced copy) somewhere else.


Answer:

Hi, Nadia Lasso
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Are you trying to do something like this?
You want to delete only those pics in Google Photos which are already there on your current device.
Rest all you want to retain on the cloud.
Can you please confirm?


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Question: I never placed an order and got an email that one was sent

I was charged for and received a photo book that i did not order.

Hi Jan,
 
I recommend that you report the issue to Google as this help page explains under "Report a damaged photo book" https://support.google.com/photos/answer/7378812?co=GENIE.Platform%3DAndroid&oco=1 Or use this contact form https://support.google.com/photos/gethelp
 
If you subscribe to Google One there are additional contact options here https://one.google.com/support


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Saving shared photos to device

How can I save photos in Shared section (my wife shared for me) to my device? (for making wallpaper)



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Question: Delete photo and video play recover kro please

Deletet photo and video recover karo

Hello There,
 
If you deleted an item and want it back, check your trash to see if it’s there.
  1. On your Android phone or tablet, open the Google Photos app .
  2. And check the Trash .
  3. Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get a local professional to recover the photos from your phone storage,
but sorry to say Google cannot do anything about it.
​​​​
Have a look at this link to learn more.
 
Regards,
Shyamsalma


Answer:

Playstore se koi data recovery app download karke try karo, 
shayad aapke file vapis aa jayenge.
 
Im not sure, Try karke dehko.
 


Answer:

Hello There,
 
If you deleted an item and want it back, check your trash to see if it’s there.
  1. On your Android phone or tablet, open the Google Photos app .
  2. And check the Trash .
  3. Click Restore
If the item is not in your trash, it may be permanently deleted and cannot be recovered.
You may also try to get a local professional to recover the photos from your phone storage,
but sorry to say Google cannot do anything about it.
​​​​
Have a look at this link to learn more.
 
Regards,
Shyamsalma


Answer:



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Question: I want to recover permanently deleted photos from Google photos

I deleted my photos from Google photos and bin by mistake. I want to get back .

Hi, Jyoti Tanwar 2121
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Nevertheless, when you tap the delete icon in the Google Photos app, a warning appears telling you what will happen if you proceed. On your phone, that message asks, "Remove from Google account & synced devices?"
 

When you attempt to manually empty the trash/bin in Google Photos, another warning appears that explains the consequences of permanently deleting those pictures and videos. 
If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.


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