Google photo QA: Deleted Google photos recovery

Question: Deleted Google photos recovery

Hi Ajith,

If the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Hi Ajith,

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How to recover my photos and video by mistake Deleted please help me please help

Hello Google Photos Recently Deleted Images an video please recover my images and video by mistake and delete please recover 😭😭😭😭😭😭😭😭🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😭😭🙏🙏 Please sir My Important Videos an photos 🙏🙏🙏🙏😭😭

Answer:

Hello Sir ,

If you have uploaded photos on google photos and deleted it please take a look at the below info.

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them.

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

Thanks.

Answer:

Hello Sir ,

If you have uploaded photos on google photos and deleted it please take a look at the below info.

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

Thanks.

Answer:

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Question: I received an inappropriate book as a gift and I need to find out who sent it to take to the police

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Question: Hi found many photos from 2010 on showing as black boxes anime frames abstract designs where are pic

Don't know what to do. Mant pics from 2010 on replaced with black space anime faces smiley faces abs…

Don't know what to do. Mant pics from 2010 on replaced with black space anime faces smiley faces abstract designs. What happened to my pics?

Answer:

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Question: greatindia

I wanna Recover my photo which had deleted 3-4 years ago

Hello Rimjhim,

Photos which are deleted 3-4 years ago is not possible recover.

But still give it a try.

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

Hello Rimjhim,

Photos which are deleted 3-4 years ago is not possible recover.

But still give it a try.

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

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Question: I couldn't view my photo

I couldn't view my photo to download it on my mobile

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How to back-up the camera photos.

Hi Shrishti,

Are you using Google Photos or a different photo gallery app? These instructions explain how to back up your photos and videos, see section "Turn back up and sync on or off" https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How some t

How do I have something that is posted before the time or date?

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Question: I delete my data permanently how i recover my data

Hi Arman,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Print screen website pages as to find those on google images

hello. As to improve google, to broaden the search results, you can make a new option for search, ca…

hello. As to improve google, to broaden the search results, you can make a new option for search, called PSI (print screen images). What does this mean? Every page on a website will be capture on a print screen that will be find on google after user make a search. Because, right now, the search images doesn't find the exact information I need.

For example are many websites that post Python solutions, but doesn't have images that can be found on google-images search. Or maybe, I will recognize a code from a website if I see it on a image, so as not to looking again among hundreds of results on basic search.

But a print screen will automatically find that page with the Python code I want. All you need is to implement a code in every html pages, that will allow google to make print screen of that page and to index it.

Answer:

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Question: How to get the most recent photos off mobile phone to laptop

Cant see my most recent photos of mobile phone Android on my laptop.. how to update photos?

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Question: I need my deleted photo

I need my deleted photo

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

I accidently deleted my hotel photos that were saved online not in the device is there any possibility to back up my data? please guide me to beck up those photos if its possible.

Answer:

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Question: Bună ziua.

Bună ziua.

Am o problema legată de ștergerea fotografiilor din GOOGLE Foto, de mai mult timp tot îmi apare zilnic mesaj ca spațiul de backup este insuficient, văzând asta am început să mă uit prin aplicații, căutând cauza, am întrat în GOOGLE FOTO, și am început sa selectez poze pt a le șterge, ceea ce am și făcut, după câteva ore am observat cu stupoare că pozele mele din telefon NU MAI Sunt, și nu puține la număr. Vreau sa ma ajutați sa le recuperez îndrumându-mă la pașii care trebuie făcuți.

Vă mulțumesc,

Answer:

In to the Trash it's nothing.

Answer:

Did you also check the Google Photos trash?: https://photos.google.com/trash

Answer:

See if this "Missing photos troubleshooter" helps

To recover deleted photos from your phone, you can install a deleted photo recovery app (Android device) (be sure to pick an app that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps After installed, run a scan to see if any files can be recovered.

Follow the steps in "Find or recover a file": https://support.google.com/drive/answer/1716222?hl=en

You can email or chat with a Google Drive specialist: https://support.google.com/drive/gethelp Tell the Drive specialist you permanently deleted files in Google Drive and would like to recover them.

If you have a school, work, or group account, contact your administrator.
https://support.google.com/a/answer/6208960?vid=0-706866039988-1533056892466

Answer:

Did you also check the Google Photos trash?: https://photos.google.com/trash

Answer:

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Question: google storage

From 1st June 2021 Google Picture storage now has a maximum free storage of 15GB.

From 1st June 2021 Google Picture storage now has a maximum free storage of 15GB.
I have two Google accounts. The first is showing 566MB used of the free 15GB storage space, yet I have not uploaded any pixs since 10th March 2021
The second shows 3.9GB used of the free 15GB....Yet only 6 pixs have been uploaded from 1st June 2021.
This just doesn't seem right. Is any one able to advise? Many thanks in advance.

Answer:

Hi Laurance,

>>> This just doesn't seem right. Is any one able to advise?

Are you sure that Google Photos is consuming the space.. Check here:

https://one.google.com/storage

If it is Google Photos consuming the space, the only logical reason would be that some photos were uploaded at "Original quality" before or after June 1.

Best regards, Dougsap (volunteer Google Photos user or maybe a bot)

Answer:

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Question: I can't share my videos

I can't share my videos

Hi,

Did you follow the directions for sharing here?

https://support.google.com/photos/answer/6131416/share-photos-amp-videos-android?hl=en

Answer:

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Question: Photos not person described

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Question: I uploaded almost 60 photos today but these are not appearing in Google photos, why ?

These are not appearing here.

@Rashidul

Does the app say: backup is ready under your profile circle right-up?

Did you check on photos.google.com in the Chromebrowser when you log-in with the same account as used in the backupsettings of the app (you really need to check that).

Or on the Explore-page under Recently added under the thumbnails, because the dates of these 60 can be old or random or undefined.

Please come back to report, also about your storage situation at Google.

Answer:

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Question: I reset our phone and all photos are dleated

You help please

Hi There,

Take a look at this link https://photos.google.com/, Your photos may be there in case they were backed up.

If you haven't backed up your files before resetting your phone, it cannot be found anywhere on google photos.

I would highly recommend you to meet a local professional who could help you restoring your data from the phone storage.

Regards,

Shyamsalma

Answer:

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Question: When you create and album and people share photos, these photos will be added against my storage?

When you create and album and people share photos, these photos will be added against my storage? I …

When you create and album and people share photos, these photos will be added against my storage?

I have created an album and people are adding photos, I want to know about what happens in storage then?

Also, can I change or transfer the ownership of an album?

Answer:

When someone adds a photo to your album it is just a link to their library copy and does not affect your storage. If you subsequently Save them to your library then they become yours and do count.

Unfortunately there are no ownership changes possible,

Peter

Answer:

When someone adds a photo to your album it is just a link to their library copy and does not affect your storage. If you subsequently Save them to your library then they become yours and do count.

Unfortunately there are no ownership changes possible,

Peter

Answer:

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Question: Duplicate photos uploaded (and storage consumed) despite being detected as duplicates

I found an old hard drive this evening and wanted to ensure that any photos on it were also backed u…

I found an old hard drive this evening and wanted to ensure that any photos on it were also backed up to my Google Photos account (in case of hard drive corruption etc.). I did a spot check of one folder to begin with, let's call it "Trip to QLD 2012\

Answer:

Hello Bianca,

You can check if any were indeed uploaded by going to https://photos.google.com/search/_tra_

To see why the account storage went up, please check at https://photos.google.com/quotamanagement to see where the 6GB is in Photos or Drive.

Let me know and confirm the backup method you are using,

Peter

Answer:

Thanks Peter for getting back to me.

Regarding the _tra_ search, it doesn't appear that any of the 730 were actually uploaded (but it's strange, as only two images return when I do that search and neither are recent - see attached).

And re: quota, the change did occur in Photos rather than Drive. I don't have a *before* screenshot but I remember looking and being surprised that I had more space consumed by Drive than Photos, and it saying ~4 years expected before storage space running out. The Photos portion is now quite a bit bigger and overall storage space consumed is greater, reduced to ~2 years (also attached).

Thanks again, really appreciate your help!

Answer:

Thanks Bianca,

I can't explain what has happened, but you can reduce the Photos storage by Recovering storage at https://photos.google.com/settings

Answer:

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Question: I want recover my videos which i deleted from google photos

I tried.. But can't find it

Hello There,

If you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
And check the Trash .
Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get a local professional to recover the photos from your phone storage,

but sorry to say Google cannot do anything about it.

Have a look at this link to learn more.

Regards,

Shyamsalma

Answer:

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Question: Newer pictures missing when I login via chrome browser but not when I login vie explorer browser

Here is my problem and what I've done so far….

Here is my problem and what I've done so far….

On the same computer

1) Browser Google Crome = only see older pictures

2) Browser Internet explorer = see old and new pictures

3) Shut down both browsers, cleared history etc. on bothbrowsers

4) Browser Google Crome = only see older pictures

5) Told google pictures to sync

6) Browser Internet explorer = only see older pictures

NOTE:

1) I uploaded the pictures to google photos.

2) I shared an album of the newer pictures and if I click onthat link I see the newer pictures with either browser.

Answer:

Probably some nasty recent extension in Chrome right-up (or look under the 3-dots to More adds).

adblocker? game?

Because I never have such problems, it is hard to guess what may be wrong at your site.

Always good to check https://photos.google.com in the incognito-window because that is undisturbed by stupid adds.

PS: don't understand what you mean with "Told google pictures to sync".

Answer:

Or having two different accounts?

One with the older pictures and one with newer only.

Quite possible after changing a phone and too fast help from the shop.

Answer:

Rinus,

1) I tried the incognito window. That did not work.

2) I've only uploaded photos from a compute (never from a cell phone)r. I never said OK when google photos asked if I wanted to sync my accounts. I thought that was the problem so I hit OK. After that it looks like my newer photos are gone no matter how I log in. However I can still see the ones that I shared by following the link to them. That is a good sign that the photos are still on google photos, but I cant edit the folder or access the pictures that I did not share.

Answer:

Rinus,

I'm so careless and apologize for wasting your time. Somehow, I had two accounts. a troop1532xxxxx and a 1532xxxxx@gmail.com. You got it right on your first response.

Thanks

Answer:

Good to hear that you have discovered the cause now.

But it is very unhandy to have two mail-accounts, unless for a special purpose like private and work.

So you have to decide yourself on which account you want to see all pictures: old or new?

Probably the new ones are a much smaller amount and then you easily can create an album that is shared with your old account and then you can download that contents into your old library.

Answer:

Or having two different accounts?

One with the older pictures and one with newer only.

Quite possible after changing a phone and too fast help from the shop.

Answer:

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Question: Duplicate photo

How to remove duplicate photo

Hi There,

As far as I know, There is no tool currently available that could automatically delete duplicate photos on google Photos,

You will have to go through all your photos and delete the duplicates manually,

Regards,

Shyamsalma

Answer:

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Question: How can I see screen shot

In my oppo mobile I cannot find save screen shot

Hi There,

To view screenshots,

Open Google photos,

Click on Search 🔍 (located at the bottom of the screen)

Scroll down untill you find "Screenshots" under categories.

Hope this helps,

Regards,

Shyamsalma

Answer:

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Question: How can I recover the photos and videos I have accidentally deleted today

I have found in trash bin but failed

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Question: How to move my google photos to mobile storage

Google photos copy to phone

Hi, Prasath Kovai

Welcome to Google Photos Community Support Forum & thanks for your query.

To bring back the pics to your phone's storage, either, you can download photos one by one.

Regrettably, there is no option to do so on a batch of photos.

Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.

However, the local folder structure can not be restored.

To do so, there is no requirement to join Google One, the option is available to everyone.

However, the method may not be effective to recover something when the count is more than two hundred.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.

That will bring everything to your phone.

Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera

Answer:

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Question: I paid for storage but the payment was declined...but they took the money. How do I contact Google?

I paid for a storage contract, google said the payment was declined, but I checked my bank and it wa…

Hello Gabriel,

Welcome to the Google Photos Community,

Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team

Please try Get support and ask a Google Expert - Computer - Google One Help

If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp

If you step through the options at you will see help articles.

If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.

Regards,

Peter

Answer:

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Question: Missing photos

Hi, I backed up all my photos from my old phone onto google photos and I have just realised that the…

Hi, I backed up all my photos from my old phone onto google photos and I have just realised that they are now not showing up on the app with my new phone. Have they gone forever or can I get them back? I have already tried logging onto different accounts and nothing is working.

Answer:

Hi Orla Shipway,

Please see this "Missing photos troubleshooter"

Answer:

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Question: I want to change my google account

Hi, Razz Shrestha

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you please explain what difficulty you are anticipating in switching to the old account?

Answer:

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Question: Google photos storage space is consumed with the photos that have been uploaded before 1 June 2021

The photos that I haved saved with Storage saver quality (prevously known high quality) before 1 Jun…

The photos that I haved saved with Storage saver quality (prevously known high quality) before 1 June 2021 has counted towards ny 15 GB storage , however as part of new goole storage policy it should not:

"•Any photos or videos you've backed up in High quality or Express quality before June 1, 2021 won't count toward your Google Account storage."

Has anyone else counter this?

Thanks,

Shabnam

Answer:

Hello Shabnam,

Unfortunately we can't explain why that has happened, but storage can be reduced by going to https://photos.google.com/settings and using the Recover storage option.

It is also best to check all points of upload to make sure there have not been any changes

Review backup settings on Mobile

Open Google Photos .
At the top right, tap your account profile photo or initial Photos settings .
Tap Back up & sync.
Check your settings:
- Back up & sync: Make sure "Back up & sync" is turned on.

Review your upload size to the web

On your computer, open photos.google.com/settings.
Select High quality or Original quality for future uploads.

Review backup settings for the Backup and Sync computer app

On your computer, download and install Backup and Sync.
Sign in to the Google Account that you use for Google Photos.
Select to back up only photos or videos, or all files.
Select any folders you want to back up.
Under “Photo & video upload size,” select your upload size

Regards,

Peter

Answer:

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Question: `~\|<>{}[]▪︎○●□■♤♡◇♧☆⊙°•¤《》¿¿

1.how can i photo membership in app? 2.how can i set the password or pin code or Gmail 3.and finish

Hi,

See if this helps: Create or change your Google Account PIN - Google Account Help

Answer:

====================End Question=====================

Question: How can I get my all days photos back

My albums

Hi there,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than one Google account, check all of them.

2. Check the trash - photos.google.com/trash

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Sandie

Answer:

Hi there,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

2. Check the trash - photos.google.com/trash

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Sandie

Answer:

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Question: My free space in Google photos already shows 4gb and not taken into acc after June 1

According to google announcement the photos and videos taken after June 1,2021 only will be taken in…

According to google announcement the photos and videos taken after June 1,2021 only will be taken into free15gb account earlier files will not be taken into that. But it's not refleting in my account. Already shows 4.4gb of photos taken before June 1

Answer:

Hello Nevatha,

You may have uploaded Original size photos which do count. Only High Quality uploads qualified for free storage.

Storage may be reduced by going to https://photos.google.com/settings and using the Recover storage option.

Head over to https://photos.google.com/quotamanagement This should give a clue on where the storage is being used. Large photos and videos >5MB are listed and can be reviewed by tapping on the thumbnail to open then select the (i)nfo icon to see more detail about files.

If you need to subscribe to Google One you can Create a family group then share the storage between members and it can be used in addition to their own 15GB

Review backup settings on Mobile

Open Google Photos .
At the top right, tap your account profile photo or initial Photos settings .
Tap Back up & sync.
Check your settings:
- Back up & sync: Make sure "Back up & sync" is turned on.

Review your upload size to the web

On your computer, open photos.google.com/settings.
Select High quality or Original quality for future uploads.

Review backup settings for the Backup and Sync computer app

On your computer, download and install Backup and Sync.
Sign in to the Google Account that you use for Google Photos.
Select to back up only photos or videos, or all files.
Select any folders you want to back up.
Under “Photo & video upload size,” select your upload size

Regards,

Peter

Answer:

Hello Nevatha,

You may have uploaded Original size photos which do count. Only High Quality uploads qualified for free storage.

Storage may be reduced by going to https://photos.google.com/settings and using the Recover storage option.

If you need to subscribe to Google One you can Create a family group then share the storage between members and it can be used in addition to their own 15GB

Review backup settings on Mobile

Open Google Photos .
At the top right, tap your account profile photo or initial Photos settings .
Tap Back up & sync.
Check your settings:
- Back up & sync: Make sure "Back up & sync" is turned on.

Review your upload size to the web

On your computer, open photos.google.com/settings.
Select High quality or Original quality for future uploads.

Review backup settings for the Backup and Sync computer app

On your computer, download and install Backup and Sync.
Sign in to the Google Account that you use for Google Photos.
Select to back up only photos or videos, or all files.
Select any folders you want to back up.
Under “Photo & video upload size,” select your upload size

Regards,

Peter

Answer:

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Question: I can't get some photos to move to albums. Why not?

I had to reset my phone and decided to reorganize my Google photos into more albums while I was doin…

I had to reset my phone and decided to reorganize my Google photos into more albums while I was doing everything else. I created an album and selected photos to moved. Some did, but some didn't. I went back to look at those that didn't and they have a grey check mark (not the blue one) and I can't uncheck them either. I tried then to move another photo into a previously existing album and it wouldn't move either. Otherwise, the photos are there. I can download and share them. Any ideas?

Answer:

Hi There,

Have you tried doing the same on the website of google photos?

If Not,

Please visit this website https://photos.google.com/ via a browser and try moving your photos,

and see if they change on the app as well.

Let me know how it goes,

Regards,

Shyamsalma

Answer:

@Scott

The term "moving" does not apply to albums, but to device folders only.

So it not quite clear what you are trying to do.

If you select a few pictures on the Photos-page, you can hit the + right-up to assign them to some existing album or to a new album, but the orginals stay on the Photos-page.

Such albums can be shared, folders not.

And albums survive your phone, folders not.

See albums at Google

Answer:

Addition:

You can't move pictures between albums because there are no pictures (copyfiles) in albums, but references to the mainstream only. So you only can add to albums, but you can't undo the grey checkmarks to prevent that you accidently remove a lot. You need to select a picture in the album itself with a blue checkmark and then you can remove the reference via the 3 dots.

Can't help that this quite unhandy since years, so you only can send a critical feedback via the app straight to Google via your profile circle.

Answer:

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Question: Backed up photos to google photos. Got new phone. Logged in and less than 20 old photos there.

I have logged into all of my gmail accounts, but photos are not there either. I did confirm that pho…

I have logged into all of my gmail accounts, but photos are not there either. I did confirm that photos backed up to Google Photos before I turned in my old phone, but when I log on from my new phone I only see less than 20 photos (I had thousands). These 20 photos are a few from each of the years 2016, 2014, 2013, 2012, 2011 and 2010. I also logged on from a desktop. Where else can I look?

Answer:

Katie,

Did you look on the Google Photos website before you turned in your old phone? That is really the only definite way to verify that your pictures have been backed up to your Google Photos library.

The Google Photos app is capable of displaying pictures that have been uploaded to your cloud library as well as those that are only available on your phone. So, just because you can see your pictures in the app does not always mean they have been backed up to the cloud.

It sounds like you may have turned in your phone without actually backing up all of your pictures. If that's the case, then unfortunately there is nothing that Google or any of the volunteers in this forum can do to help you get them back. Google can't help you recover files it never had in the first place.

Regards,

~ Greg

Answer:

Thanks Greg. So, even though my Google photos app showed that back up was complete and all photos showed up in the Google photo app, they were not actually there? What is the address for the Google Photos website? I access Google Photos on my computer through my gmail account. Is there a separate website?

Answer:

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Question: Photos recover

I want to recover my google photos that is also been deleted from trash bin

Hello There,

If you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
And check the Trash .
Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get a local professional to recover the photos from your phone storage,

but sorry to say Google cannot do anything about it.

Have a look at this link to learn more.

Regards,

Shyamsalma

Answer:

====================End Question=====================

Question: Picasa album not synced to Google Photos

I was trying to view an album previous shared with my family and friends via Picasa web album. I sti…

I was trying to view an album previous shared with my family and friends via Picasa web album. I still have the link but it throws a 404 error. I checked my Google photos but can't seem to find the album there. As far as I remember I never deleted the album and if it's just a migration done by Google I should still see the album in my Google photos.

Not sure if I am missing something.

Answer:

@ Mauritius D'Silva

In https://support.google.com/picasa/answer/6383491 you can read which links continue to work or stop working.

Albums you created should now be visible in

You find some more info in Picasaweb retirement

Answer:

Thanks. I read through the article and it says:

Links that will stop working

Links to photos, albums, and Public Galleries whose URLs use your username (and not your user ID number).

Unfortunately, the link I have includes my username eg: http://picasaweb.google.com/lh/sredir?

uname={username_here}.... I am assuming I have to forget about the album, since it's unrecoverable?

Answer:

====================End Question=====================

Question: I've been asking for help for over 9 months now

I've been asking for help for over 9 months and the superintendent upstairs lives upstairs and she h…

Hi There,

I'm not sure what you are talking about?

Are you having any issue while using google photos?

let me know,

Regards,

Shyamsalma

Answer:

====================End Question=====================

Question: Recover google photos that is also deleted from trash bin

Recover google photos that is also been deleted from trash bin

Hello There,

If you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
And check the Trash .
Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get a local professional to recover the photos from your phone storage,

but sorry to say Google cannot do anything about it.

Have a look at this link to learn more.

Regards,

Shyamsalma

Answer:

====================End Question=====================

Question: My private photos are appearing in my son's mobile. I manage his account as part of my family.

I found so many of my photos on my son mobile. I checked if I shared anything with him but no trace …

I found so many of my photos on my son mobile. I checked if I shared anything with him but no trace of that !!

How did that happen ?

Answer:

====================End Question=====================

Google photo QA

Saturday, March 26, 2022

Deleted Google photos recovery

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