Google photo QA: Can't set backup by data or wifi , due to this all mobil data consumed in uploading a 1gb vedio .

Question: Can't set backup by data or wifi , due to this all mobil data consumed in uploading a 1gb vedio .

I set back up with no data but still my data consumed in uploading files of many GBS .

Hello Vikas,

please go to google photos> settings> backup and sync and please deselct backup with mobile data photos and videos too

Let us know how it goes,

Thanks.

Answer:

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Question: Can't play the videos I record

I have a Samsung galaxy tab s3 and lately when I videos record something and try to play it back lat…

I have a Samsung galaxy tab s3 and lately when I videos record something and try to play it back later the video freezes at the beginning and will only play the audio and after the audio is done the the video will play but with no audio. How do I get them to play at the same time? I am starting to get so mad at this crap.

Answer:

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Question:

Hi, Rohan Dhaware

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

If so, did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.

Answer:

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Question: Need all delete fotos

Hello Prabu,

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it's there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone's gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that's backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device's gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device's Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them.

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

Thanks.

Answer:

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Question: can i get more than 200GB in google photos ???

nothing

You can subscribe to additional storage. Also, nothing you upload or convert to "High Quality" counts against the quota, so you can store a lot more messages in Photos than you can store locally in 200GB.

Answer:

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Question: Can't buys storage with my indian ICICI visa card.

Not letting me to buy storage with my indian ICICI visa card, saying payment unsuccessful. Same card…

Not letting me to buy storage with my indian ICICI visa card, saying payment unsuccessful. Same card works with other Google products, just recently subscribed Google Workspace.

Answer:

Hello ASH,

Can you try using some other cards,

let us know how it goes,

Thanks.

Answer:

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Question: I make my backup on google but my google photos not showing & samsung notes also

Please contact I want to talk to someone I lost my very important photos, videos, notes etc.

Hi, Aryan sehrawat

Welcome to Google Photos Community Support Forum & thanks for your query.

First, this is a peer support forum where the queries are answered by volunteers who are users like you.
There aren't any Google employees or representatives reading the posts.

Further, to protect everyone's privacy, contact details are never shared here.

Nevertheless, had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

Answer:

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Question: Hola lo que pasa es que por accidente borre unos Videos y queria saber si pueden ayudarme a recupera

No encuentro la manera de recuperar unos Videos que necesito

Hi, Mila 6281

Welcome to Google Photos Community Support Forum & thanks for your query.

Did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.

Answer:

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Question: Save to gallery

How to copy my video from file manager to gallery

Hi, jyothi reddy

Welcome to Google Photos Community Support Forum & thanks for your query.

Are you using the gallery app provided the phone's manufacturer? Or, want to view the video through the photos tab in Google Photos?

Answer:

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Question: Instagram saved pictures aren't seen in Google photos immediately,thy are delayed

Cleared cache Allowed permissions

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Question: I want to make payments to buy more GB but I Don't know what's wrong with the payment are not made

I want to buy more GB but i tried two -three debit cards the payment is not getting done i don't kno…

Hello Ruchi,

Welcome to the Google Photos Community,

Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team

Please try Get support and ask a Google Expert - Computer - Google One Help

If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp

If you step through the options at you will see help articles.

If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.

Regards,

Peter

Answer:

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Question: Why my moto one power not cullecting audio from external microphone

Everything

Hi, Suhag Deb

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, your query is not related to any feature in the Google Photos app.

I suggest, you please look into the documentation provided by your phone's manufacturer.

Answer:

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Question: How can i get back the images deleted from recycle bin permanently

I want to get back the images

Hello There,

If you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

To find and recover photos easily, turn on back up & sync.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

Tip: You can try using some data recovery apps from the play store. it might work.

Regards,

Shyamsalma

Answer:

Hello There,

If you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

To find and recover photos easily, turn on back up & sync.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

Tip: You can try using some data recovery apps from the play store. it might work.

Regards,

Shyamsalma

Answer:

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Question: Why won't your photos app allow manual tagging why does the assistant lie to me about how to do it

It's real simple I took a photo draft won't recognize the face clearly visible in the dead center of…

It's real simple I took a photo draft won't recognize the face clearly visible in the dead center of it nor will it allow me to manually mention that there's a face nor will it allow me to manually add face nor will it allow me to manually tag any kind of thing nor does it even remotely noticed that there's a face in the photo please you can tell me how to manually tell it I'll look that two-faced or manually force it to allow me to tag that face that would be super

Answer:

Shaun, I hear you. I have some photos that clearly have my husband's face, and he has been recognized by Google hundreds of times in my photo library, yet not in this photo. It doesn't even see his face as a face to add. All I can say is that AI is not perfect, sometimes it just misses stuff. The most common answer is that it takes time, but if it's already been several weeks, then that doesn't help.

The one thing I've found that helps is to 'fiddle' with the photo. Add it to an album, make it a favorite, crop it closer to the person's face, Save a copy. The more touches on that photo, the more likely it comes to the attention of the Google Photos AI and it will, hopefully, notice the face. This has worked for me several times.

Once it sees a face, then you can manually tag it by clicking on the pencil, then the + on the face.

Good Luck.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

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Question: I can't hear the sound of all my video recorder

I can't hear the sound of all my video recorder

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Question: I have permantly delete my google photos I want to recover it

I have deleted my google photos permanently how can I recover my permanently delete google photos

Hello There,

If you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

To find and recover photos easily, turn on back up & sync.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

Tip: You can try using some data recovery apps from the play store. it might work.

Regards,

Shyamsalma

Answer:

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Question: My photos pd

My photos book

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Question: Recovery Paramanetly Deleted photos

I want to Paramenetly Deleted photos

Hi, siva chevuri

Welcome to Google Photos Community Support Forum & thanks for your query.

Nevertheless, when you tap the delete icon in the Google Photos app, a warning appears telling you what will happen if you proceed. On your phone, that message asks, "Remove from Google account & synced devices?"

When you attempt to manually empty the trash/bin in Google Photos, another warning appears that explains the consequences of permanently deleting those pictures and videos.
If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

However, if you are using an Android device, then, you may install a device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

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Question: Photos and video backup

Photos and video recover

Hi, Shailesh Tadvi

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

Answer:

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Question: Hi sir I am askit can you help me about my permanently delete google photos?

I want to recover my permanently deleted google photos

Hi, Askit Katiyar

Welcome to Google Photos Community Support Forum & thanks for your query.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

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Question: 2/10/2018 my photo bekup

Hi Anand,

Your question is not clear. Could you be more specific so we may help you out.

Kind Regards

Answer:

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Question: I have lost my original data by free up space and I want my original data so please help

Free up space

Hi Amit,

You can see suggestions on what you can do taken from previously suggested answers:

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than one Google account, check all of them.

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
check get.google.com/albumarchive to see if there are any hidden albums containing posts to other Google apps
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
If the files were deleted in Google Drive you can contact the Google Drive support team to see if the deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

I hope this helps.

Kind Regards

Answer:

Hello Amit,

If you uploaded at HQ then the originals will be lost forever unless one of the Android recover deleted photos apps works.

Otherwise, you will need to open the photos individually in the main photos page and use the Save to device option under the 3 dot menu,

Regards,

Peter

Answer:

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Question: I want to retrieve my permanently deleted google photos.

Deleted from bin Nay way to retrieve it.

Hi, Tanmoy Mondal 5985

Welcome to Google Photos Community Support Forum & thanks for your query.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

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Question: Why I am not able to backup all my photo in Google backup?

Why I am not able to backup all my photo in Google backup? I am getting message as your device is to…

Why I am not able to backup all my photo in Google backup? I am getting message as your device is too hot. please help. Also some photos are not backed up from all the device folder I selected for backup.

Answer:

Hi, Badhan Backup4

Welcome to Google Photos Community Support Forum & thanks for your query.

Have you updated the Google Photos app with the latest version?

Answer:

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Question: I did not mean to install this app, how can I cancel?

I thought I was installing a free weather app but got this so it must have been an ad. How can I can…

Hi, Brenda Headley

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you please clarify whether you want to get rid of the Google Photos app or some weather app?

Answer:

Hi, Brenda Headley

Thanks for your reply

However, regretfully, your query is not related to any feature in the Google Photos app.

Nevertheless, if you have downloaded the app through the Google Play store, you can always uninstall that.

Answer:

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Question: I saved pictures in Google photos , but they are not there .please help restoring it .

The pictures were saved in ; google photos , I upload them my self from photo gallery , but after some time , I can't see them ; NOWHERE .

A. R.

Answer:

Hello,

Kindly refer to this help article for more info and instruction: https://support.google.com/photos/answer/6306652

Answer:

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Question: I have delete my files by mistake and I want recover it

I have delete my files by mistake and I want recibe it

Hi, Sai shinde Patil

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

Answer:

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Question: I have delete my files and I want recover it

I have delete my files by mistake and I want recover it

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Question: Restore photos

Find old pictures

Permanently deleted usually means forever since that is what permanent means, However, its a long shot, but if not deleted too long ago you can try using the steps outline here.

https://productforums.google.com/forum/#!msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ

Answer:

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Question: Can I get my photos back ,from the month of February 2021, I need it.

Hello Google photos team, I want to get back my photos from the month of February 2021 only, as I ne…

Hello Google photos team,

I want to get back my photos from the month of February 2021 only, as I need those photos now, I deleted those photos from bin too, I'm getting unable to recover those photos, please help me to recover photos from the month of February 2021.

Thank you.

Answer:

Hi, Vidyotma Nain

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

Answer:

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Question: Photo book

Is there any way you can get more than 1 photo in a Google photo book without it being a collage? Th…

Yes. When you're in edit mode in the book every page has the option of being one photo or more than one. Just click the 4th button on the side - for multiple photos on a page. Once you have chosen more photos, the side options will be different layout choices.

Welcome to the Google Photos forum!

At this time, there is no such function for the simultaneous deletion of all photos.

You can now select 2000 files for the action at the same time.

! It should be remembered that simultaneous mass deletion:

• can lead to limitation or blocking of the account, because it looks like "suspicious activity\

Answer:

You also can delete your account if not used for anything else like Gmail.

And then start a fresh account.

But normal people see what they have at Google as their last resort in case their phone falls in the Niagara.

So better to have them compressed like Tanya suggested then making your current account unusable for a unknown period.

Answer:

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Question: Photos were missing of September , November month please Google it was important to me, help me goog

Yes I tried in before last month but some mind upset I was stop to search my photos , but I want tha…

Hi, Nithin Gowda 6711

Welcome to Google Photos Community Support Forum & thanks for your query.

First, this is a peer support forum where the queries are answered by volunteers who are users like you.
There aren't any Google employees or representatives reading the posts.

Nevertheless, about your missing pictures, had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

Answer:

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Question: How to access my saved passwords in goggle

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Question: Has anyone ever had a cinematic photo made? I have multiple accounts and maybe 6 cameras. Not one.

Have photos of people (of which I have thousands) create a even single cinematic photo.

Hello Obi Onyeador!

Welcome to the Google Photos forum!

The fact is that the creation of creatives from the Assistant is not a mandatory function, the automatic system does not necessarily create any creatives for everyone.

Perhaps this seems unfair, but unfortunately, it is impossible to configure something, or demand from the Assistant.

Therefore, users can only wait for this or that type of creatives to appear in their Photos.

Answer:

Some people around the world ask: why doesn't the Assistant do something for them from their photos or videos? But we no one have an exact answer. How the algorithms of the Google Photos service work, we don't know for sure.

There are recommendations: to be more active.

This means that you need to take a lot of photos and videos, make albums, share them with other people, chat in Photos, share on the Internet, and so on. This is the only way to have algorithms actively working.

In addition, in some cases, not all functions are available for some accounts, it depends on the general activity of the account, on the place of residence, and on some other reasons that we definitely don't know.

Answer:

Any suggestion that involves taking more photos isn't paying attention to the original post. 6 different cameras. Over 10k different photos. No cinematic photos. https://photos.app.goo.gl/X7zr2guP51J7YSY6A

I've taken thousands of photos, just of my nephew in the three years he's been alive. Thousands. Also, as I stated in the original post I've never met anyone who had any created in Google photos. Let's try working on explaining that instead of providing answers for the layman

Answer:

I would like to remind you that ordinary users answer on Google forums, not employees.

This means that experts are marked with badges of different levels, because they have many years of experience using any service, they know how to search and find answers to questions for other people, and do it's entirely voluntary.

Also, I gave the only known answer: we don't know why algorithms create, or don't create, certain creations for different people, most likely, even engineers do not know this for sure.

I'm sorry that you have some disappointment, but in any case you don't have any bugs, Photos works, and it is possible that in the future you will see what you want

Answer:

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Question: How do you delete duplicate photos

Find duplicate photos

Hi, Donna Hines

Welcome to Google Photos Community Support Forum & thanks for your query.

Google Photos never uploads the same picture multiple times.
What we see as duplicates have some difference in file format or metadata.

Regrettably, Google Photos doesn't provide any means to remove the apparent duplicates. You have to search those manually.

However, you will find some tips in this article on how to avoid duplicates in the first place & how to remove the ones which are already there.

https://sites.google.com/site/picasaresources/google-photos-1/how-to-remove-duplicates-in-google-photos?authuser=0

Hi, Donna Hines

Welcome to Google Photos Community Support Forum & thanks for your query.

Google Photos never uploads the same picture multiple times.
What we see as duplicates have some difference in file format or metadata.

Regrettably, Google Photos doesn't provide any means to remove the apparent duplicates. You have to search those manually.

However, you will find some tips in this article on how to avoid duplicates in the first place & how to remove the ones which are already there.

https://sites.google.com/site/picasaresources/google-photos-1/how-to-remove-duplicates-in-google-photos?authuser=0

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

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Question: Could not download the movie whc s saved in Google pics

I'm unable to download movie which was saved in Google photos I tried a lot of time using wifi conne…

I'm unable to download movie which was saved in Google photos I tried a lot of time using wifi connection oly but it's not gtng downloaded. Half way it shows of downloading n suddenly it Stops saying could not download

Answer:

Hi, Achu Gowda

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether you can download the video.

Answer:

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Question: Move downloaded video to another folder

Move downloaded video to another folder

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Question: Please bekap my delete photo

Archive photo bekap

Hi, Maulik Patel 2941

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

Answer:

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Question: My delayed videos

Hi, Surendra Sawant

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Is the downloading of video getting delayed?

Or, are you saying something about slow-motion video?

Or, is it about a deleted video?

Can you please clarify?

Answer:

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Google photo QA

Thursday, March 24, 2022

Can't set backup by data or wifi , due to this all mobil data consumed in uploading a 1gb vedio .

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