Google photo QA: Back up the accedently permanently deleted video

Question: Back up the accedently permanently deleted video

Today evning I shouted one video that was very important to me that was accidentally permanently del…

Today evning I shouted one video that was very important to me that was accidentally permanently deleted so pls can you help me to gave that video back

Answer:

Hi There,

Check the Trash for the video, if it is available there, click on restore.

If the video has been deleted from the trash as well then, there is no posible way to recover it.

Regards,

Shyamsalma

Answer:

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Question: A live wallpaper keeps appearing in my Google photo downloads. I deleted it and it came back today

A short 3 second live wallpaper keeps appearing in my Google photo downloads. I deleted it yesterday…

A short 3 second live wallpaper keeps appearing in my Google photo downloads.

I deleted it yesterday but it's back again today. I've deleted it again

Please see attached screenshot

Answer:

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Question: hello by mistakenly i deleted my video from bin so i want to recover this

by mistake my video is delete so i checked in bin but from bin also video was deleted so i want to r…

Hi There,

If the video was deleted from the Bin as well then there is no possible way to recover your photo.

Regards,

Shyamsalma

Answer:

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Question: Why I'm not able to download the photos n vedios which are already backed up in Google account...??

I'm not able to download photos n vedios from Google account

Questions related to Google Photos are best answered by the experts in the specialized Google Photos Help Community. So, let me move this thread over to that community for you to receive the best possible guidance from them.

Answer:

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Question: Changing Wallpaper photo

I can't change my wallpaper photo. I've done this before many times but now it doesn't save the phot…

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Question: Crash problem

Keep crashing google photos when open

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Question: My WhatsApp photos are not getting restored in Google photos.

My WhatsApp media i.e photos are not getting saved or restored in gallery so are not getting restore…

Hello Pratiti Sanyal,

First try the Library to make sure that Backup is selected for the WhatsApp folder.

If that looks OK perhaps this is an issue with WhatsApp media settings?

Open WhatsApp.
Go to Settings via the 3 dots top right
Tap on Storage and data
Check media auto-download options

If that doesn't work you could try their support.

Go back to Settings
Tap on Help.
Tap on Contact Us.

Good Luck,

Peter

Answer:

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Question: How do i send my new google photo album link to my sister so that she can pay for it?

I'm trying to send my new google photo album to my sister so she can pay for it.

Hi, Lisa Beatty 2378

Welcome to Google Photos Community Support Forum & thanks for your query.

To send an album link, tap to open the album. Then tap the three dots, tap on share & select an appropriate name.

However, what do you mean by pay for an album is not clear.

Hi, Lisa Beatty 2378

Welcome to Google Photos Community Support Forum & thanks for your query.

To send an album link, tap to open the album. Then tap the three dots, tap on share & select an appropriate name.

However, what do you mean by pay for an album is not clear.

Hi, phumulani sibanda

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is
https://support.google.com/accounts/community?hl=en

Answer:

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Question: My shared photos with a now locked out Gmail account? Can I recover my pics?

My wife has tried to recover he email but Google " can't verify" it's really her who is trying to regain access, no matter how detailed the info we send. I'm trying to recover pictures shared with her.

Answer:

Hi

You need to contact the Gmail forum, in the accounts section, and ask for help there:

https://productforums.google.com/forum/#!forum/gmail

Answer:

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Question: I haven't show the markup option in photo edit option, how could I get it?

I haven't show the markup option in photo edit option, how could I get it?

Hi, Shoaib Muhammad

Welcome to Google Photos Community Support Forum & thanks for your query.

The markup option becomes visible when you slide the suggestions bar in edit menu towards left & tap on more. There you find the first option to be markup.

Answer:

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Question: Backup issues

My account shows some pictures in storage count about 3 gigs , I probably saved them in actual quali…

My account shows some pictures in storage count about 3 gigs , I probably saved them in actual quality which counted in storage , I need to move these images to free storage of Google photos , how do I do this

Answer:

Hello Abhishek,

Up until the 31st May you can Recover storage at https://photos.google.com/settings to reduce the storage used by Google Photos to zero.

The only change on June 1st that HQ uploads will use storage at a reduced size.

Good Luck,

Peter

Answer:

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Question: Delete from google photos deletes from my phone

When I delete from google photos it also deletes the photos from my phone. Is there any way to delet…

When I delete from google photos it also deletes the photos from my phone. Is there any way to delete just from google photos without deleting them from my phone that doesnt involve me having to get onto a computer to do it?

Answer:

Hi Beth

Google Photos is designed to sync across devices, so if you delete online it deletes also from the phone.

You can turn off backup and sync on the phone. Changes made online won't affect the phone. Likewise, changes on the phone won't be recognized online. And if backup and sync is ever turned back on, the changes will the update.

You could choose to use Google Photos without an account. Go to Photos> profile icon> select the v drop down icon by account name and select the option to use without an account.

In either case above you will need to manually backup your images to avoid loss of important images in case of accidental deleting or loss of phone.

Either way, edits, deletions, etc. don't sync, so it could possibly cause more problems in the long run than you're trying to solve.

Joe

Answer:

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Question: About photo

Crop a photo

Hi Susie

To crop a photo

1. Open Google Photos

2. Select the image to open in full view

3. Select Edit

4. Select Crop from the menu items

5. Manually crop the image by dragging the vertical or horizontal lines; or, select the ratio icon and select formats such as 3:2 (for 4x6 prints for example), 16:9 (for most full screen tv or computer), etc.

6. Save edits

For more information on editing images, visit https://support.google.com/photos/answer/6128850?co=GENIE.Platform%3DAndroid&hl=en

Answer:

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Question: How do you save photos to SIM card?

Save previously saved photos to SIM or sd card.

Hi @Consuela,

Are you looking to save photos from Google Photos to your SD card?

If so, you would need to download your photos to your phone and then use a 3rd party app (such as a file manager) to move them to your SD card.

Answer:

Hi @Consuela,

Are you looking to save photos from Google Photos to your SD card?

If so, you would need to download your photos to your phone and then use a 3rd party app (such as a file manager) to move them to your SD card.

Answer:

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Question: I am unsuccessfully trying to post a photo from my Google Photos to Instagram.message says " posting

Select photo in Google Photo, select Instagram & hit Share

Hi @Dee,

Are you trying to send multiple pictures to Instagram or just one photo?

The share function only allows sharing of one picture to Instagram.

If you are trying to upload multiple images at once, you will need to:

Download the images from Google Photos to your device.
Open Instagram and upload them directly to the app.

Answer:

There are a few things I'd recommend trying:

Make sure that you are logged into Instagram
Make sure you have the most up to date version of both apps
Uninstall/reinstall both apps

Frustrating, I know. But it may be that there was an interrupted update that has messed with either of the apps.

Answer:

There are a few things I'd recommend trying:

Make sure that you are logged into Instagram
Make sure you have the most up to date version of both apps
Uninstall/reinstall both apps

Frustrating, I know. But it may be that there was an interrupted update that has messed with either of the apps.

Answer:

Hi @Dee,

Are you trying to send multiple pictures to Instagram or just one photo?

The share function only allows sharing of one picture to Instagram.

If you are trying to upload multiple images at once, you will need to:

Download the images from Google Photos to your device.
Open Instagram and upload them directly to the app.

Answer:

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Question: Pls backup my all data including photos and contact, I try much more time but failed pls do d nedful

Photos, contact, whatsapp etc.

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Question: By mistake Google photos delete is permanent how to recover

Hhj

Hello There,

If you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
And check the Trash .

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get professional help, but sorry to say Google cannot do anything about it.

Regards,

Shyamsalma

Answer:

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Question: How do i check my photos and videos back up

please update my photo and video backup

Hi, Sridhar Iyer

Welcome to Google Photos Community Support Forum & thanks for your query.

The photos do not show anything upfront to reveal whether that's backed up or not. Nevertheless, when we tap to open a photo & then slide that up, the appearance of the menu option "Delete from device" confirms that the picture is backed up.

In addition to that, the following due diligence will ensure everything from your phone is backed up.

Go to the library view & tap view all on the "Photos on device" tab. There, no folder should have a cloud symbol with a slash on that. If you find so, please tap the folder & switch on backup & sync.
Check the status of Backup & sync in settings. That should say "Backup complete".

Additionally, some social media apps tend to hide the download folders from visibility through Google Photos. Nevertheless, you can manage that through the settings in the respective social media app.

Once you ensure everything as above, that ensures the entire photos & videos content on your phone is backed up.

Answer:

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Question: Google photos app doesn't know which photo was taken by other devices not pixel phone.

I have find a old photos from my Google drive and I save in Google photos app but they are having a …

I have find a old photos from my Google drive and I save in Google photos app but they are having a wrong date instead they go on 2019 year section. I contact Google One and they say he will do feedback and do Google photos app community

Answer:

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Question: Lousey pictures

I don't know how to set the camera up to get better photos plz help. This is a UMX food stamp PHONE

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Question: Is mein pic kese lagaye

Pic

Hi, gayas uddin

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Can you please provide some more details what you expect in Google Photos?

Answer:

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Question: Google Photos keeps automatically deleting my device photos

Ever since the July 25 update (2019), I have been experiencing Google Photos automatically deleting …

Ever since the July 25 update (2019), I have been experiencing Google Photos automatically deleting photos WITHOUT backing anything up. The folders where I moved the photos into before they were deleted remain in my device folders, however all the pictures I had downloaded are deleted without my knowledge and nothing is backed up. This has occurred three times!! These specific downloaded photos are pictures I do NOT set up to automatically back up into my cloud, I just want them to be in my device until I delete them. I don't understand why photos keep disappearing, they don't end up in my trash, they do not end up anywhere else in my device, and because the folders where the pictures were in are saved (for instance, multiple pictures of "food" will have disappeared from the "Food" folder, but I can still find the folder in my device), it has led me to believe that this is Google Photos doing :/

I don't want to have to back up "useless" photos into my cloud that I'm going to delete later. It's too tedious and I would much rather prefer the pictures stay in my device until I delete them, before Google Photos does.

Answer:

What about normal pictures in the original camerafolder not moved by you to any special folder.

I don't see any reason that Google should remove pictures, unless they were backupped and you apply the Free-up space option in the app.

Some automatic cleaner perhaps running every week and set for removing unused pictures ????

Answer:

The automatic cleaner sounds compelling because I do have a cleaner app, but it is not scheduled to do any cleaning and I have not touched any of its settings since this automatic deleting has began. However I did update Google Photos :/

I'll have to keep take some pictures to keep in the camera folder to see if they'll be deleted too. I do not apply the free up space option, and it should not run unprompted anyway, especially with pictures that are not already backed up.

Answer:

My Avast Cleaner also tries to delete valuable pictures if not actively opened for some time - so I really have to uncheck these normal files - else they would get cleaned away also.

You can initiate a fresh start of the app by signing-out under its 3 small lines. Then close the app and restart the phone. And when having good wifi for at least an hour, start the Google Photos app and then sign-in again and let it quietly rebuild its contents.

Good luck

Answer:

I'll try doing that. It's so disheartening to wake up to see specific images just suddenly gone from their folders, it's happened thrice since I made this ask for help :/

It turns out the camera pictures are safe along with a few other randomly downloaded images, but everything I keep repeatedly downloading back into my phone because they were initially deleted... gets deleted. Even if I don't download from the same source (I've resorted to uploading the targeted pictures onto my Google Drive and just downloading them every time this happens, but I've also attempted scouring the internet and redownloading them from their sources to see if Drive was somehow a trigger, it doesn't seem to be). This is tiring.

I'll sign out, restart, and see. I'll even try troubleshooting more with my cleaner app (SD Maid) but I can't see it being the problem if I've made no changes to how it's worked ever since this has occurred. I'm starting to wonder if this could be some sh*tty trojan I'm so out of options.

Answer:

Be sure that this completely abnormal behavior which can't have anything to do with the Google Photos app - unless that also has become viral.

Also a phone needs a wellknown free antivirus app like from AVG or Avast.

PS: normally there is no reason to do anything on Google Drive and the original auto-add function is broken by Google recently. If you are on modern Windows, I would install the OneDrive-app next to Google-app for syncing new camera-pictures straight towards the filemanager of your computer and from there they can get moved into your own picture folders for avoiding additional payments to Microsoft above 5 GB.

Answer:

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Question: I cannot see photos from 29th may in my Google photos

I cannot find my photos from 29th may 21 last seen is 28th may 21..after that no photos are coming i…

Hi, POOJA VERMA

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

If so, did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.

Answer:

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Question: I want to turn off the "stylized photo creations" that are created -- not by me-- on my phone

Do not want automatic stylized photos on my phone

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Question: I have way more than 15 GB of high quality photos backed up. If I exceed 15GB after June 1, can I r

I have way more than 15 GB of high quality photos backed up. If I exceed 15GB after June 1, can I re…

I have way more than 15 GB of high quality photos backed up. If I exceed 15GB after June 1, can I reclaim some space by deleting photos backed up before June 1, or will deleting only those backed up after 6/1 reclaim space?

Answer:

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Question: is there another way create a video without downloading them.

the animation/video utility in google photo are lame and useless. is there another way create a vide…

the animation/video utility in google photo are lame and useless. is there another way create a video without downloading them? preferably free service.

Answer:

@ Kevin Hill

I agree that the video, animation (and also collage) makers in the web version of Google Photos are very basic and only useful in a few cases: you can be lucky. But in the Google Photos app on mobile devices at least the movie maker is rather good Not perfect, but after getting familiar with it it's easy to use.

You can select some photos or videos, tap + and select Movie. It selects parts of existing movies but you can overrule that and make your own selection in the order you want. Adding music is also straightforward.

Answer:

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Question: Can I put a password on my photos please

To put a lock or password on my photos

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Question: rotation of a picture

rotate the picture the way I took the photo! please...

Hi Kate,

>>>> rotate the picture the way I took the photo!

This might help: https://www.youtube.com/watch?v=1xQcRHTl-mk

or, if you don't like videos: https://www.wikihow.com/Rotate-Google-Photos-on-Android

Good luck, Dougsap (volunteer Google Photos user)

Answer:

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Question: Purchased google photos subscription and not activated the plan transaction deducted.

I just purchased the google photos subscription during transaction time its showing the blank screen…

I just purchased the google photos subscription during transaction time its showing the blank screen and money was deducted and plan not activated. Please let me know what i need to do?

Answer:

Hello Tanu,

Welcome to the Google Photos Community,

Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team

Please try Get support and ask a Google Expert - Computer - Google One Help

If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp

If you step through the options at you will see help articles.

If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.

Regards,

Peter

Answer:

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Question: How to save your photos & videos on google photos before June 1st.?

I have backed up my photos, but I understand that after June 1, google will no longer offer storage?

Hello Tammie,

From June 1st new HQ uploads will use storage at a reduced size, HQ uploaded before June 1st remain free

Original size backup has always used storage.

Free unlimited applies to High Quality uploads until June 2021 for everyone.

Storage can be reduced to 0bytes anytime up to 31st May by going to Settings - Google Photos - Tap here

and using the Recover storage option.

Photos uploaded in High Quality after June 1st count against the free 15GB allowance at reduced MB

Review backup settings on Mobile

Open Google Photos .
At the top right, tap your account profile photo or initial Photos settings .
Tap Back up & sync.
Check your settings:
- Back up & sync: Make sure "Back up & sync" is turned on.

Review your upload size to the web

On your computer, open photos.google.com/settings.
Select High quality or Original quality for future uploads.

Review backup settings for the Backup and Sync computer app

On your computer, download and install Backup and Sync.
Sign in to the Google Account that you use for Google Photos.
Select to back up only photos or videos, or all files.
Select any folders you want to back up.
Under “Photo & video upload size,” select your upload size

Regards,

Peter

Answer:

Hi Peteran,

what time does the free upload of photos end? Google says June 1st, but is it midnight, PST, EST?

Thanks

Answer:

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Question: როგორ გადმოვიტანოთ გუგლი ფოტოდან სხვა ტელეფონში სურათები? აქაუნთი ერთი და იგივეა

როგორ გადმოვიტანოთ გუგლი ფოტოდან სხვა ტელეფონში სურათები? აქაუნთი ერთი და იგივეა

Hi, tatuli grigolia

Welcome to Google Photos Community Support Forum & thanks for your query.

To bring the pics to your new phone's gallery, either, you can download photos one by one. Regrettably, there is no option to do so on a batch of photos.

Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.

However, the local folder structure can not be restored.

To do so, there is no requirement to join Google One, the option is available to everyone.

However, the method may not be effective to recover something when the count is more than two hundred.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/;

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.

That will bring everything to your phone.

Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera

Answer:

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Question: How csn i download my old photos

Rrcover my photos that saved in my account.

Hi, siddharth chaudhari

Welcome to Google Photos Community Support Forum & thanks for your query.

To bring the pics to your phone's gallery, either, you can download photos one by one. Regrettably, there is no option to do so on a batch of photos.

Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.

However, the local folder structure can not be restored.

To do so, there is no requirement to join Google One, the option is available to everyone.

However, the method may not be effective to recover something when the count is more than two hundred.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/;

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.

That will bring everything to your phone.

Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera

Answer:

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Question: All of my photos have gone black! I need to know how to get this fixed?

All of my photos have gone black! I have a bunch of photos that are stored in Google photos at every…

All of my photos have gone black! I have a bunch of photos that are stored in Google photos at every single one of them are black now! I need to know how to fix this ASAP!

Answer:

Hi Nita,

what device are you using? Are the photos black also on the https://photos.google.com website using a computer?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I am using an Acer Chromebook 15. The dark mode is everywhere. Videos and photos and websites are no longer color. Very frustrating!

Answer:

I just discovered that my phone had taken a bunch of pictures while in my purse. when i scrolled down i found all the pictures i thought were gone. i just deleted the black ones.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I just discovered that my phone had taken a bunch of pictures while in my purse. when i scrolled down i found all the pictures i thought were gone. i just deleted the black ones.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: I have accidently deleted photos in google photos in the month of march. plz do help me i need it

I have checked in my bin folder but it is not showing. plz do help me i need it very badly...

Hi Pallu,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

appears

half blue, half green or half yellow. Three of my photos are this way. It's like a glitch.

Answer:

Hi, Aakash Dhameja

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you please visit the link https://photos.google.com through any browser on your phone?

Once done, then log into your account & see whether you can see the pictures correctly.

Answer:

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Question: Enable shared album owner to modify other people photos

I created a shared album for my husband and I. So we were both able to add our pictures to the album…

I created a shared album for my husband and I. So we were both able to add our pictures to the album. I can modify the pictures I have added but I cannot modify (i.e. crop...) the pictures he added.

Why is that, it is very inconvenient as I am the one who created the album and also the one who wants to edit/finalize it.

Please help.

Answer:

@ Brigitte Benett

I understand that it is inconvenient in your case, but it is logical that you are not allowed to edit other people's photos. But there is a work-around:

Save the photos to your account
Delete your husband's photos from the album
Add the saved copies to the album. You can now edit the photos.

Another (more convenient) option would be that you and your husband add your photos directly to the same (for example your) account. That's the solution I use with my wife's photos.

Answer:

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Question: I want to buy storage

I can't buy storage

Hi there,

please visit this link https://one.google.com/storage#upgrade and try to purchase a plan,

let me know in case anything goes wrong.

Regards,

Shyamsalma

Answer:

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Question: Couldn't use the free up space option

When i choose free up space option it does not working. How can i use this option?

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Google photo QA

Friday, March 25, 2022

Back up the accedently permanently deleted video

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