Google photo QA: albums without owner

Question: albums without owner

Hi I have 3 albums without owner. I'm this means I have no owner status, I can't edit , and neither …

Hi

I have 3 albums without owner. I'm this means I have no owner status, I can't edit , and neither were shared.

What can I do with this?

Answer:

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Question: Animations

Want to delete animation without losing photos in it

Hi, Lyn Gore

Welcome to Google Photos Community Support Forum & thanks for your query.

Any animation is just an assembly of the copies of underlying pictures while still retaining the individual identity of each picture n the storage.

Even if you delete the animation, the underlying pics will continue to remain on the cloud.

Answer:

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Question: Photos with different disk size on iPhone and Google Photos

Hi! iPhone is full with 106 GB in photos + videos. Google Photos app seems to be syncing everything …

Hi!

iPhone is full with 106 GB in photos + videos.

Google Photos app seems to be syncing everything (but not deleting on iPhone - separate issue).

Google Photos storage is at 6.5 GB.

Why are photos taking 106 GB of space on iPhone and only 6.5 GB on Google Photos???

How can I check if indeed all photos are synced?

Is it a matter of quality (though Google Photos is set to upload in "Original quality").

Thank you!

Answer:

@Vilardell

Quite likely only a small part is copied to Google due to the usual iPhone obstacles like not allowed to work in background while the app is off merely and hindered by some battery saving switched on.

On photos.google.com you can get a raw impression of your Google cloud.

I have to go now, sorry

Answer:

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Question: I have deleted some photos and videos permanently now I want it back

I tried nothing yet

Hello Prajakta,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

Answer:

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Question: Recover Picasa Web Albums

Old Picasa Web albums do not appear to have been migrated to my Google Photos account. Below a histo…

Old Picasa Web albums do not appear to have been migrated to my Google Photos account. Below a historical link to one of my albums, can you please confirm this was associated with my Gmail account? Its possible I used another email address to log into Picasa.

http://picasaweb.google.com/107890501427554711209/ShannonAndGioSWedding?authkey=Gv1sRgCPG4gd2PwM60tAE

Many thanks!

Answer:

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Question: My photos of October 2020 to April 2021 are missing how can I get it back

My photos of October 2020 to April 2021 are missing how can I get it back

Hello Shivangi,

Are you sure you have uploaded photos on google photos?

please see to it that you're on the same google account which was used to upload the photos?

Look at the archive and trash folder in google photos.

Thanks.

Answer:

Please look in archive folder trash and Google drive.

And please go through images properly.

As it cannot disappear.

Thanks.

Answer:

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Question: Why Google Photos is not showing, do something, we are getting very upset.

Google Photos is not showing, do something, we are getting very upset, please do something otherwise…

Google Photos is not showing, do something, we are getting very upset, please do something otherwise I will report this app. And my collegeous are also worried about this type of disturbance on google photos.

Answer:

Hi, Tiwariijiiii

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.

Answer:

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Question: Unsuccessful sharing of album

I create an album then I tried to share it. First i have a dialogue "sharing album…" after that this…

I create an album then I tried to share it. First i have a dialogue "sharing album…" after that this dialogue hides but the album is not sharing!

But that was strange is that I can't do nothing with this album anymore, only to delete it!

Why is that happen?

I delete the first one and create another, but there is the same problem!

Answer:

Try creating the album first then check it on https://photos.google.com/albums and share it from there.

Answer:

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Question: I want some photos in my search people.

I want my Some photos come in my search people

Hi, jyoti banshiwal

Welcome to Google Photos Community Support Forum & thanks for your query.

You can add a person through the following steps.

Tap to open the photo which contains unidentified faces & then slide up or tap the three dots.
If the app had failed to include some faces in that picture, then you will see a prompt "XX faces available to add".

Tap the edit icon at the extreme right edge. (An icon of a pencil

That will show identified faces in square boxes & their thumbnails at the bottom.
Tap on the + sign on each thumbnail.
Then the app will show you all the identified faces till that time.
You can select the right one.

If not, tap the + sign at the top right corner of the screen.
That would create a new grouping altogether.

Once created, the app may take some time to bring all the related pictures to this new grouping.
Otherwise, you can go through the collection & add the photos to the newly created group, manually, through the same steps as described above.

Answer:

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Question: How do I hide photos

How do I hide photos

Hello Donna,

You can't hide photos on Google photos. The most you can do is archive the photos. It will be saved in archived folder you can find the archive folder in photos then library there you will find the archive folder.

Hope this helps.

Thanks.

Answer:

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Question: "high quality" upload downscales photos <16MP

All my photos that are being uploaded by the "Backup and Sync" app are getting severely downscaled. …

All my photos that are being uploaded by the "Backup and Sync" app are getting severely downscaled. For example a set of 12MP (4000x3000) photos get uploaded and downscaled to 1.9MP (1600x1200). Help states the following:

High quality

Unlimited free storage.
Photos are compressed to save space. If a photo is larger than 16MP, it will be resized to 16MP

What gives?

Answer:

Hello Cathy,

Welcome to the Google Photos Help Community.

If you've selected High Quality to backup it do compress the photos in size but it hardly make any difference in quality. If the photos more than 16MP then it doesn't compress.

Let me know if you have any other questions.

Best,

Sonya

Answer:

@Cathy

Looks if you are backupping folders exported from Picasa (these folders have the same name as your original folders) and that your exportsetting sizes down to 1600px.

Not clear why you are using Backup & Sync, because it does not create albums on Google Photos like Picasa did before Google broke the connection. Some unknown Community Manager advised to use Backup & Sync instead of Picasa, but he clearly has no experience at all.

Please come back and try to tell what you are doing exactly - else we can't explain your problem.

Answer:

@Cathy

Another possiblity: you have shared the uploaded pictures (still 4000x3000) with another Google Photos account and there downloaded these pictures into the library of that account. Then they get downgraded to 1600x1200.

Answer:

@Sonya

"If the photos more than 16MP then it doesn't compress."

Euh?? Photos having >16MP will be resized to 16MP, and ALL photos will be compressed.

@Cathy

I like Rinus I cannot know what happened, but I can tell that sometimes a shared album shows smaller copies for a while, typically 1600 pixels (sometimes more but still not enough). See https://support.google.com/photos/thread/358384?msgid=358870

Answer:

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Question: Photos stopped backing up from android phone on 9th June 2021

I've always used Google photos app works on all my android phones with no issues. However sometime o…

I've always used Google photos app works on all my android phones with no issues. However sometime on Wednesday 9th June this stopped working . It was stuck backing up 13 photos. Anyway, I checked Googles help page on this issue (https://support.google.com/photos/answer/6174018?co=GENIE.Platform%3DAndroid&hl=en#zippy=%2Ccheck-your-backup-settings%2Ccheck-the-file-size-or-type%2Ccheck-which-photos-are-backed-up%2Cclear-your-app-data%2Care-you-trying-to-back-up-your-device-folder%2Cput-your-device-on-the-charger) and worked through the various options, having already restarted by phone 3 times, clearing the cache, backing up over mobile data, plugging in the charger and eventually, clearing app data. This has made it even worse!

Now it's stuck 'getting ready to upload 54 items' !! That's worse than it was when I started following the suggestions to FIX the issue

I noticed that Google were very pleased to announce changes made on 8th June and wonder, if these are what is causing the problem.

I haven't tried a phone factory reset, but as everything else is working fine this is not going to happen.

I'm now about to connect my phone to the laptop to backup my photos.

Solutions welcome!

Answer:

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Question: Google photo update message

Hi, How can I remove the update message from google photo? It pops out every time I open the app (se…

Hi,

How can I remove the update message from google photo? It pops out every time I open the app (see below).

I do not want to update the app and the message is really annoying.

Thanks,

R.G.

Answer:

Hello RGB,

There's is nothing you can do you need to update the apk sooner or later when it stops working.

Till then you can press not now or update the apk I would suggest.

Thanks

Answer:

Really?

I get the message every time I open the app...and every time I press not now.

To me, it is like google is forcing you to update it; the message becomes so annoying that you are going to update the app just to get rid of it...

They can simply put a "don't show again" checkbox as they already do for some other things I suppose.

Thanks for your reply,

R.G.

Answer:

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Question: How to use a photo to edit in cinematic effect

I want to edit a picture with cinematic effect.

Hi, monika maity

Welcome to Google Photos Community Support Forum & thanks for your query.

Users can't create cinematic effects as of now.

The program will decide based on the availability of a suitable photo.

I suggest you go through this blog post to know more about cinematic creations.

https://blog.google/products/photos/new-cinematic-photos-and-more-ways-relive-your-memories/

Answer:

Hi, monika maity

Welcome to Google Photos Community Support Forum & thanks for your query.

Users can't create cinematic effects as of now.

The program will decide based on the availability of a suitable photo.

I suggest you go through this blog post to know more about cinematic creations.

https://blog.google/products/photos/new-cinematic-photos-and-more-ways-relive-your-memories/

Answer:

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Question: Hello i permanently deleted photos and videos on 18.06.2021 and i want it back it happend by mistake

I deleted videos and photos permanently I want it back it happend by mistake on 18.06.2021

Muhammad Khan 312,

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them.

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.

Regards,

~ Greg

Answer:

Muhammad Khan 312,

Following is text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Important:
If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.
Empty your trash
If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures:

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

Regards,

~ Greg

Answer:

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Question: Cant able to view the photos in search options

Cant able to view the photo in search options

Hi, Sridhar Surya017

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your problem is unclear.

Is it so when you enter some text in the search box, the app is not showing any results?

Or, are you not able to open the items appearing in the search pane?

Can you please clarify?

Answer:

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Question: Out of sync changed on Google Photos

I received a notification to review out of sync changes on my android Google photos app, and it only…

I received a notification to review out of sync changes on my android Google photos app, and it only gives me the option to delete/delete all. But these are photos that I absolutely do not want to delete.

I went in through web to check and noticed those photos were no longer there, but I never deleted them. Is there a way to restore them?

Answer:

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Question: How do I send all my photos to my cloud

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Question: Darran Dawson died 3 years qgo

Please delete all his stuff

Hi

I'm not sure exactly what you are asking.

If you are seeing images in your Photos memories that you do not want to see:

1. Open Google Photos

2. Select profile icon

3. Select Settings

4. Select Memories

5. Select the Faces or Dates you want to hide

If you are trying to manage the Google Account of someone, please visit the Google Account Help Community.

https://support.google.com/accounts/community?hl=en

You may also want to visit the inactive account manager support page

https://support.google.com/accounts/answer/3036546?hl=en

Best wishes

Joe

Answer:

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Question: صور كتيره متعلقه في ال backup ايه سبب اختفئها

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Question: Is this safe for my pictures and videos

Is this safe for my pictures and our photo collection video

As safe as your password :-)

And Google Photos has no connection to public Google and any commercial sponsoring.

On support.google.com/photos you will find most information needed.

Good luck

PS: Google Photos can be viewed on pc also via photos.google.com

Answer:

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Question: I delete my photos from Google photos can i restore that

I delete my photos from Google photos can I restore that

Hi, Rajnikant Routh

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?

Can you please verify that by visiting the link https://photos.google.com ?

Enter the link in any browser on your phone & then log into your Google account to view the photos backed up on Cloud.

If you do not find anything, then there are two possibilities.

Either, the items have moved to the bin.

The Bin icon

becomes visible through the library view in the phone app.

Tap on the icon & then restore everything visible there.

Or, your backup was incomplete, so nothing got uploaded to the cloud.

The Google Photos app acts like a portal viewer showing everything from our phone and also the content backed up to the cloud,

Then, that creates a impression of everything getting backed up perfectly.

However, we need to check the status of backup periodically and look for the messages on "Backup and Sync" menu.

Further, we have to ensure every folder on our device is included in the backup & none shows a cloud symbol with slash.

If nothing was backed up to the cloud in the first place, regretfully, there is no way to recover those pics through Google Photos.

Answer:

Hi, Rajnikant Routh

Thanks for your reply

If you are not finding anything in the bin also, there is no way to recover something through Google Photos.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

Hi, Rajnikant Routh

Thanks for your reply

However, to remain unbiassed, I can't suggest any specific app.

Please go through the reviews & ratings of each app on the play store & then decide.

Answer:

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Question: Backup google photo

How do I back up directly to sd card and avoid google photo?

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Question: Make movie .. hit save .. disappears

Saved movie several times .. disappeared

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Question: How to add faces

Add faces so it's easier to find pictures

Hi, Netty 5781

Welcome to Google Photos Community Support Forum & thanks for your query.

You can add a person through the following steps.

Tap to open the photo which contains unidentified faces & then slide up or tap the three dots

.
If the app had failed to include some faces in that picture, then you will see a prompt "XX faces available to add".

Tap the edit icon at the extreme right edge. (An icon of a pencil

If not, tap the + sign at the top right corner of the screen.
That would create a new grouping altogether.

PS. The edit feature may not be available in some regions. If you happen to be from that, then regretfully nothing can be done.

Answer:

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Question: How do I trim a video on my Google photos app in order to send on WhatsApp?

The video I have taken is too long and I need to trim off a little at the beginning and same at the …

The video I have taken is too long and I need to trim off a little at the beginning and same at the end.

I tried to send it over on WhatsApp to a contact but the file is too large. I have a Huawei phone...

Answer:

Hi, Elayne Longhurst

Welcome to Google Photos Community Support Forum & thanks for your query.

You can trim a video through these steps.

Tap to open the video
Tap once again to make the controls visible
Tap the edit symbol
Adjust the sliders to remove frames from leading and trailing ends. See the screenshot below. You can slide the preview bar in the middle to verify whether the selected content is the desired one.
Save once done.

Answer:

You only should trim a video to get a better video, not just a video that fits into poor Whatsapp which strongly compresses to an even lower quality video.

Simply share the video via the Google Photos app unchanged: select the video, tap the share icon (lying V), choose your mail-app at the bottom like the M for Gmail and then choose Send as a link.

Then you only need to fill the mailadress and some text before sending.

Good luck.

Answer:

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Question: Face Recognition, misrecognizing

Hi - Is there anyway to fix the face recognition or update it so that it can separate my son and dau…

Hi -

Is there anyway to fix the face recognition or update it so that it can separate my son and daughter? all of my daughters photos get recognized as her brother. I don't have time to manually fix it.

Thanks,

Sarah

Answer:

Hi, Sarah Myles 1982

Welcome to Google Photos Community Support Forum & thanks for your query.

The face recognition feature is still evolving & is likely to err particularly when faces are either near about or blurry.

Nevertheless, you can correct that manually through the following steps.

Tap to open the photo which contains incorrectly identified faces & then slide up or tap the three dots .
Tap the edit icon at the extreme right edge. (An icon of a pencil ). That will show identified faces in square boxes & their thumbnails at the bottom.
The ones with a - sign are the identified faces. Tap on that & the face will get transferred to the collection of thumbnails with + sign.
Now tap the + sign. Then the app will show you all the identified faces till that time. You can select the right one. Then the photo will get transferred to the right collection.

PS. The edit feature may not be available in some regions. If you happen to be from that, then regretfully nothing can be done.

Answer:

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Question: Change from time lapse to regular speed

Accidentally recorded an awards speech in time lapse on Google Pixel phone. Would like to convert to…

Hi, Dana Fuelling

Welcome to Google Photos Community Support Forum & thanks for your query.

Regretfully, the video editor in Google Photos doesn't offer any utility to change the speed of a video.

You need to look for some proprietary video editor to do so.

Answer:

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Question: I am not able to download any photo from google photos to my device need help

I am not able to download any photo from google photos to my device if i am trying to do so it shows…

Hi, Rajveer Singh 8644

Welcome to Google Photos Community Support Forum & thanks for your query.

Answer:

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Question: why i m not able to clicl a photo

Reset

Hi, Abhinav Manik

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Can you please provide some more details of your problem?

Answer:

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Question: Location required

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Question: Glitch: sync favorites

I have the setting turned on and my app is up-to-date; still not all my favorites are syncing. Most …

I have the setting turned on and my app is up-to-date; still not all my favorites are syncing. Most of my favorited pics from my iPhone briefly flash a "star" then lose it. It's as if the app un-favorites them.

Answer:

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Question: What is this

Just want to know what plant this is and will it flower.

Hi There,

I would recommend you to open Google Lens and point the camera to the plant,

it will help you identify the plant,

just open google photos,

Tap open the plant photo and tap on the Google Lens icon

This will help you identify the plant.

Hope it helps,

Regards,

Shyamsalma

Answer:

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Question: Missing Photos

I am on vacation and my phone got stolen 3 days ago. We had our carrier lock the phone so that it ca…

I am on vacation and my phone got stolen 3 days ago. We had our carrier lock the phone so that it can't access anything, even wifi and data. That is besides the point. Before it was stolen, my most recent picture had been the day before, but I did have some from the past week. Now, as I am accessing Google photos on another device, none of those recent ones (past week) are not showing up. I am confused because Google Photos should have had ample to to make sure my photos were safe. However, I cannot see any of them and I am worried. Please help! I can try to go into further detail if necessary.

Answer:

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Question: Find photobook I was finishing for Carolyn.

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Question: Permanently deleted a few videos in Google photos .. need to recover them ... Cleaned the trash

I have tried every third party app looked everywhere those videos are very important to me

HI There,

If the photos were deleted from the Trash, its Deleted permanently and it cannot be recovered.

I would suggest you to reach out to a Professional Locally who could recover those photos from your phone storage.

Google cannot do anything about Permanently deleted photos.

Regards,

Shyamsalma

Answer:

I would recommend A professional data recovery person.

Also do try data recovery apps from the playstore, maybe it might help.

Answer:

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Question: Google photos problems

Hi, Amol Darro

Welcome to Google Photos Community Support Forum & thanks for your query.

However, on tapping a video, does the app crash? Or the phone restarts?

Answer:

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Question: My photos of last 3years had being missing that have back-up my all photos but my some photo missing

I'm trying missing photos find

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Question: i have delteted my files by mistake and i want to recover it.

i have delteted my files by mistake and i want to recover it.

Hello There,

If you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
And check the Trash .
Click Restore

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

You may also try to get a local professional to recover the photos from your phone storage,

but sorry to say Google cannot do anything about it.

Have a look at this link to learn more.

Regards,

Shyamsalma

Answer:

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Question: Why I'm unable to download my uploaded photos from Google photos?

I want to download my photos which i uploaded few months ago. But that photos are not downloading. M…

I want to download my photos which i uploaded few months ago. But that photos are not downloading. My google photos app is updated but still I'm facing that problem. How to resolve this please tell me.

Answer:

Hi There,

Have you tried clearing the cache of photos app?

can you try uninstalling and reinstalling the app?

please do try the above methods and check if you can download photos on via your photos app

before proceeding to the next step.

also, please do visit this link https://photos.google.com/ and try downloading your photos,

Let me know how it goes,

Regards,

Shyamsalma

Answer:

I have cleared all cash data of google photos and as per your recommendation i have deleted app and restarted. Now from morning app is showing this (in screenshot). I'm unable to see my uploaded photos.

Answer:

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Google photo QA

Saturday, March 26, 2022

albums without owner

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