Actually I deleted all photos & screenshot 2020 years.please backup all photos this year.its urgent.

Question: Actually I deleted all photos & screenshot 2020 years.please backup all photos this year.its urgent.

Please recover my all photos in 2020 years..it's urgent

Pritika Pradhan,

 

Following is text from the official Google Photos Help page about deleting and restoring photos and videos: 

 

Restore photos & videos

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. At the bottom, tap Library  Trash .
3. Touch and hold the photo or video you want to restore.
4. At the bottom, tap Restore. The photo or video will be back:
   • In your phone’s gallery app
   • In your Google Photos library
   • In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Important:

• If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
• If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
• If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.

Empty your trash

If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

 

Important: If you empty your trash, you permanently delete any items in your trash.

 

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You permanently deleted it from your trash.
• You permanently deleted it from your device’s Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 

 

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 

 

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

 

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 

 

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place. 

 

Regards,

~ Greg

 

Answer:



====================End Question=====================


Question: Resetting Phone

If I reset my Android phone, will my google photos will permanently deleted? I log-in thru my laptop…

If I reset my Android phone, will my google photos will permanently deleted? I log-in thru my laptop and I saw all of my photos from Google photos. I already back up and sync it but I'm too scared to reset my phone. 

 I'm going to change my Android to Iphone that's why I want to reset it because I'm going to sell my phone.

Answer:

Hello Hui-Mei An,

 

Please check the following video to make sure things go smoothly.

 

Getting a New Phone? Wait! Don’t Lose Your Pictures - YouTube

 

Regards,

 

Peter

Answer:



====================End Question=====================


Question: How can I consolidate all my photos?

I have photos on my PC, an external hard drive, Google Drive, Google Photos, several phones and came…

I have photos on my PC, an external hard drive, Google Drive, Google Photos, several phones and cameras. I would like to consolidate them all and am looking for the best way to do this without creating lots of duplicates. I am using a Windows 10 PC which has back up and sync installed.

If I create one folder on my PC's hard drive and put everything in it, can I search and sort the photos using the date they were taken? This seems like the only way I can detect duplicates. I could then sync this folder with Google Drive or Photos and have everything on  my PC but backed up on the cloud. Is that right?

Answer:

Hi Deborah!

Welcome to the Google Photos forum!

In Google Photos, files will be placed in the feed according to the date of the files.  For example, you took a picture in 2003, and if you edited it in 2019, then the automatic system may see the file name as 2019.  

This must be understood when uploading photos to the service

That is, you can have any date in your photo collections, as you like, but the automatic system will determine the file name by the date that is in EXIF.  

How can you upload your Photos?  

You select a folder on the device and upload it to the service, then you immediately place these photos into the album, and then: 

• the files themselves may not be by the date of shooting, but by the date of the file, 

• but the album will contain all the photos as you need.  

Also, you can: 

— use Auto Backup & Synk 

— or upload photos directly from your computer.

Answer:

Addition

You should create subfolder for each device to keep some basic organisation and these also are synced to Google Drive. But Google Photos only picks the files - not the folders and only can sort on real shooting dates correctly - so social media files with all data stripped, will land at random positions. 

Google Photos avoids duplicates unless their metadata is different, but different filenames are neglected. 

If you have lots of large raw-files and you choose High Quality, then they will get converted to jpg's. So if you already have edited versions in jpg-format you should exclude the raw-files under Change. 

See Backup & Sync

As long you are busy with downloading from devices and organising in subfolders, B&S should be switched-off to prevent chaos. 

This is an extreme project, so be carefull and don't hurry - you have time until June 1 before everything uploaded at High quality will start to count for storage at Google :-)

Good luck

Answer:



====================End Question=====================


Question: Google photos assistant not loading pictures or video that have been created on assistant

Googled how to fix it.

Hi Laura,

Welcome to the Google Photos Help Forum.

It might be that the particular folder of your device is not backed up in your Google Photos. Therefore, I recommend following the below steps to do so:

• On your Android phone or tablet, open the Google Photos app .
  
• Sign in to your Google Account.
  
• At the top, tap Menu .
  
• Select Settings.
  
• Click on Backup and Sync.
• Select back up device folders.
• Select the folder and tap Back up & sync on.

For more information, please check the Help Center Article on backing up photos & videos.

Hope this helps.

Best,

Emma

Answer:

In assistant app, collages, movies, and animations are appearing automatically from photos I backed up from my computer but when I click to view it will say unable to load photos.

Answer:

Hi Laura,

Thanks for posting back.

I do understand the inconvenience as you're unable to load photos in your Google Photos. Therefore, I recommend trying the steps below in sequence, this may help in fixing the issue:

• Make sure your device is up-to-date.
  
• Make sure the App is up-to-date.
  
• Try restarting the App through the following steps:
  
• Go to your App Settings.
• Click stop on the afflicted App with the Force Stop button.
• Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.
• Close the background running apps through the following steps:
  
• Go to your App Settings.
• Display the Active Apps on your device.
• Select the App you wish to close and Force Stop it.
• Repeat this step with all active Apps.
• Try clearing your App cache through the following steps:
  
• Tap the system Settings tab on the main screen of your device.
• Tap the General section of settings that is on the far right.
• Tap Storage in the General tab.
• Clear the cache data once storage calculates the data.
• Back out of the storage section. 
• Tap Applications and find the application in question.
• Tap the application and clear the cache (if available).
• Clear the data for the application if there is no cache to clear.
• Exit the settings screen and restart the device.

Let me know if this helps.

Best,
Emma

Answer:

Please don't waste our time and now money providing a suggestion to a fix, that you don't know how to fix.  Putting Dollar general duct tape on and expensive leaky pipe like Google family plan is a waste of time

Answer:

What a crap this tool... It let you do everything and just after 1 hour of use and work... The movie is not here at all after saving... Everything lost ! Doing again for another hour... Same... 2 hours of waste of time... This tool is a big bug and big crap !

Answer:

Asssitant emails me to say "here's some new things" and I can see the images in mail. Click on image in mail - go to my photos account/assistant. Frame is there for the item, with icons to delete or download, but NO IMAGE TO VIEW/PREVIEW THE THING!!
Ditto when I sign in to Photos and go to Assistant page.

Answer:



====================End Question=====================


Question: My photos delet plz received my photos

Please receive my photos and deleted post and photos please backup my photos and videos

Neha Pandey 1776,

 

Following is text from the official Google Photos Help page about deleting and restoring photos and videos: 

 

Restore photos & videos

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. At the bottom, tap Library  Trash .
3. Touch and hold the photo or video you want to restore.
4. At the bottom, tap Restore. The photo or video will be back:
   • In your phone’s gallery app
   • In your Google Photos library
   • In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Important:

• If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
• If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
• If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.

Empty your trash

If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

 

Important: If you empty your trash, you permanently delete any items in your trash.

 

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You permanently deleted it from your trash.
• You permanently deleted it from your device’s Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 

 

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 

 

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

 

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 

 

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place. 

 

Regards,

~ Greg

 

Answer:



====================End Question=====================


Question: 애플 즐겨찾ㄱㅣ 동기화

iPhone 또는 iPad에서 Google 포토 를 만나다. 오른쪽 상단에서 계정 프로필 사진을 탭합니다. 사진 설정 을 탭합니다. Apple 사진을 탭합니다. 즐겨 찾기 동기화 …

1. iPhone 또는 iPad에서 Google 포토  를 만나다.
2. 오른쪽 상단에서 계정 프로필 사진을 탭합니다.
3. 사진 설정  을 탭합니다.
4. Apple 사진을 탭합니다.
5. 즐겨 찾기 동기화  를 탭합니다.
6. 동기화 사용 또는 동기화 중지를 탭합니다.

4 번 없 ㅇ ㅓ ㅇㅛ 앱 Appl ㅅ ㅏ 진 태 ㅂ

Answer:



====================End Question=====================


Question: My videos on google photos app has no sound?

My videos on google photos have no sound?



====================End Question=====================


Question: Not my photo - there's an image in my google photos that I didn't take or copy from somewhere else?



There's a photo in my Google Photos that is not me - although has some of same features ... I didn't take it or download it from somewhere else. My concern is that somehow Google Photos has me linked to a stranger and they may be able to access my photos??

Answer:

Hi Ann Barber 1180!

Welcome to the Google Photos forum!

How could other people's photos (other files) get to your device and Google account?  

1. Data exchange functions between devices, for example Bluetooth, when you could accidentally tap on a notification at the top of the screen on your phone and receive a file 

2. Other ways of exchanging data for modern latest devices that allow you to instantly share information, including via WiFi 

3. From  third-party apps like Instagram, TicTok, Pinterest, or messengers like WhatsApp, Viber, ets when you could view someone's photo or video.  

4 from your email, when someone could send you files, 

5 from Google Photos, when you could view someone's photos or albums, 

6 from MMS, 

7 from sites or social networks where people post their photos.  

These are the main sources for obtaining third-party photos. 

 Remember please, perhaps you could have clicked something to accept the file, or download something.  

If you are concerned about the security of your data, then strengthen your account protection:

https://support.google.com/accounts/answer/46526?hl=en

Answer:



====================End Question=====================


Question: After stabilzing a video, it fails to save the video. Yelp.

I tried many times to stabilize and to save a video but it says unable to make changes and wont save…

Hi there,

 

Do you have another phone/tablet you could try this on? What phone model do you have?

 

Also, have you tried clearing the cache and data of the Google Photos app? What about uninstalling and reinstalling?

 

Best,

Leo

Answer:



====================End Question=====================


Question: How can I Transfer all videos from Google Photos to YouTube?

How can I transfer all videos from Google Photos to YouTube without downloading and re-uploading the…

Hi Izhar Aazmi!

Welcome to the Google Photos forum!

You may directly share this video from the Google Photos app to YouTube by following the steps in this → help center article.

Answer:



====================End Question=====================


Question: I need customer service so I can get help so I could try to find my pictures

My pictures I would like to get them back

Hi James,

 

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate your post with little more details and help me understand what is the exact issue so that I'll be able to address your issue with the best possible solution?

Incase if you're trying to find your missing photos, here's a useful help center article on how to "Find missing photos & videos".

Keep me posted.

Best,

Sonya

Answer:



====================End Question=====================


Question: I need to back my data unfortunately deleted parmantily by mistake how to recover it please help

Chandni Vij,

 

Following is text from the official Google Photos Help page about deleting and restoring photos and videos: 

 

Restore photos & videos

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. At the bottom, tap Library  Trash .
3. Touch and hold the photo or video you want to restore.
4. At the bottom, tap Restore. The photo or video will be back:
   • In your phone’s gallery app
   • In your Google Photos library
   • In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Important:

• If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
• If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
• If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.

Empty your trash

If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

 

Important: If you empty your trash, you permanently delete any items in your trash.

 

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You permanently deleted it from your trash.
• You permanently deleted it from your device’s Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 

 

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 

 

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

 

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 

 

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place. 

 

Regards,

~ Greg

 

Answer:



====================End Question=====================


Question: My whatsapp images are not seen in Google photos. Even after backup

I m not able to find my whatsapp images on my google photos. I use only Google photos as my gallary,…

I m not able to find my whatsapp images on my google photos.

I use only Google photos as my gallary, but now from a week I m not able to get those images in Google. 

It's getting a very difficult for me to use Google photos now, because I m not able find my whatsapp images.

Answer:

Hi Shraman,

 

I believe you have to change a setting in WhatsApp to allow Google Photos to "see" your photos:

1. Open WhatsApp
2. Tap the three dots > Settings
3. Tap Chats
4. Turn on Media visibility

Now, when you save photos in WhatsApp, you should be able to see them in Google Photos.

 

Let me know if this helps,

Leo

Answer:



====================End Question=====================


Question: All of a sudden my screenshots are not going to my Google Photos app. I can't seem to find them.

My screenshots used to appear in a album in my Google Photos. All of a sudden, they are not going th…

My screenshots used to appear in a album in my Google Photos. All of a sudden, they are not going there and I cannot find them. Articles mention backup, but no option for that. Why is this happening now and not before? Frustrating!!

Answer:

First I'd recommend using a file browser app (some Androids come with one, might just be called "Files", others require you to download one, Google has a "Files" app you can download if needed) and see if you can find the screenshots folder, it's potentially different for each Android manufacturer. On my LG it's under Pictures\\Screenshots, I think Samsung does DCIM\\Screenshots.

 

If you can't find this folder, or the missing screenshots aren't showing there, then this is an issue with the phone not Google Photos.

 

If you can find this folder in a file browser app, then in Google Photos go to   and Device Folders, it should show up there and you can tap the  to enable sync if desired (or back up individual photos)

Answer:

First I'd recommend using a file browser app (some Androids come with one, might just be called "Files", others require you to download one, Google has a "Files" app you can download if needed) and see if you can find the screenshots folder, it's potentially different for each Android manufacturer. On my LG it's under Pictures\\Screenshots, I think Samsung does DCIM\\Screenshots.

 

If you can't find this folder, or the missing screenshots aren't showing there, then this is an issue with the phone not Google Photos.

 

If you can find this folder in a file browser app, then in Google Photos go to   and Device Folders, it should show up there and you can tap the  to enable sync if desired (or back up individual photos)

Answer:



====================End Question=====================


Question: i have lost my photos from november till today.

i dont know what to do . i search in all my photos.

Hi there,

 

I’m sorry to hear that you can’t find your photos. Please bear with me as this is quite a long post since there are a lot of steps to go through to have the best chance of finding your lost photos. 

 

First, please answer these questions:

• Do you recall seeing your photos at photos.google.com?
• Do you recall seeing your photos on a different device?
• Do you recall deleting photos from the Google Photo's app, or your phone's gallery app?
  • Did you use the Free Up Space feature to do so?

Unfortunately, if you never saw your photos on the website and/or a different device, there is a chance that the photos were never actually backed up to Google’s servers. I know this is tough to hear, but please try all the steps in this post as they might be hidden away somewhere you didn’t know of. 

 

Please navigate to these places on a computer and see if your photos appear:

• https://photos.google.com 
• https://photos.google.com/archive 
• https://photos.google.com/trash 
• https://photos.google.com/search (search for something obvious - dog, tree, person)
• https://photos.google.com/search/_tra_ (sorts photos by date added)
• https://get.google.com/albumarchive (under Auto Backup > date of lost photo)
• https://drive.google.com (Google Photos tab and/or folder)
• Other photo storage services (iCloud, OneDrive, Dropbox etc.)
• Any external drive you plugged your phone into at any point (USB drive, micro SD card, etc.)
• Apple photos Recently Deleted album

Please also log in to all the links above with all other Google accounts of yours, as you might have accidentally been backing up to a different Google account. Have you found your photos? If so, where were they located?

 

Let's also make sure the photos are being backed up correctly:

1. Open Google Photos .
2. At the top, tap Menu  Settings.
3. Tap Back up & sync.
4. Check your settings:
   • Back up & sync: Make sure "Back up & sync" is turned on.
   • Backup account: Make sure you back up your photos and videos to the right Google Account.
   • Back up device folders: If you want to see photos and videos from other apps or devices in your Google Photos library, make sure you turn on your available device folders.
   • When to back up: Make sure you know when Google Photos backs up your photos and videos. You can choose to back up items over mobile data.
5. Are your settings correctly set to back up photos?

If you have confirmed that your phone has been backing up your photos in the past (or waiting to be backed up), please follow these steps to double confirm they were backing up to the correct account:

1. At the top left, tap Menu .
2. Select Settings > Back up & sync.
3. Under "Backup account", look at the email address. Is your phone backing up to the right account?

If so, please take a photo with your phone now and see if it pops up on photos.google.com.
If not, please log into the Google account that’s listed, and see if you find your photos.

 

Lastly, let's use Google Takeout to see if Google has any record of the photos in your account:

1. Use Google Takeout to request a copy of Google Photos data
2. Once you receive a link to your archive, search within the files you download to see if the photos are there. Have you found any missing photos?

Please get back to me after answering the underlined questions from above. 

 

Best of luck,

Leo

Answer:



====================End Question=====================


Question: Images wont open

Help me to open my images



====================End Question=====================


Question: I can not open my old photos , after issuing stirage restrection rule .How can I see my old photos?

No.

Hello, Ajith Gunasekaran

Welcome to Google Photos Community Support Forum & thanks for your query.

The storage limitations rules are going to come into force after 31st May 2021.

Even after that, you will continue to use the service till you do not exceed the free limit of 15GB.

The restrictions will apply after you cross that limit. Then you may have to purchase additional space on Google one so that you do not lose access to your photos.

Answer:



====================End Question=====================


Question: Phonenumbers

Back up old numbers

Hello, Ivan Pardo 7938

Welcome to Google Photos Community Support Forum & thanks for your query.

Google Photos backs up and syncs photos only & not contacts.

Nevertheless, you will find some information about how to sync your contacts, in these two articles.

• https://support.google.com/contacts/answer/7199294?co=GENIE.Platform%3DAndroid&hl=en
• https://support.google.com/contacts/answer/9423168?hl=en

Answer:



====================End Question=====================


Question: Sir my some pic permanent delete pls help me

Sir my pic permanent delet me use bapis kese lauu

yadu yadav,

 

Following is text from the official Google Photos Help page about deleting and restoring photos and videos: 

 

Restore photos & videos

If you deleted an item and want it back, check your trash to see if it’s there.

1. On your Android phone or tablet, open the Google Photos app .
2. At the bottom, tap Library  Trash .
3. Touch and hold the photo or video you want to restore.
4. At the bottom, tap Restore. The photo or video will be back:
   • In your phone’s gallery app
   • In your Google Photos library
   • In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Important:

• If you delete a photo or video that’s backed up in Google Photos, it will stay in your trash for 60 days.
• If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
• If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device’s gallery app.

Empty your trash

If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

 

Important: If you empty your trash, you permanently delete any items in your trash.

 

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You permanently deleted it from your trash.
• You permanently deleted it from your device’s Gallery app, without backing it up first.

When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 

 

The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 

 

Learn how to find your photos

Delete & restore your photos & videos

Restore recently deleted or archived items

 

If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 

 

Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place. 

 

Regards,

~ Greg

 

Answer:



====================End Question=====================


Question: Sir my some pic delet

My some pic delet

Hello, yadu yadav

Welcome to Google Photos Community Support Forum & thanks for your query.

Did you delete the photos from your phone? If that is so, the action will remove the pics from Google Photos also.

But, if your action is not older than sixty days, you can still find those photos in the Bin.

To see the bin, please tap the library option visible at the bottom of the app.

Tap the Bin icon. Next, select multiple pictures which would be visible there and then tap restore. That will bring back the pictures to Google Photos but not on your phone.

However, if your action is older than sixty days, then regret, there is no way to get those photos back.

Answer:



====================End Question=====================


Question: I ordered a photo book on Feb27and charged shipping. Says free shipping till march7.Why am I charged

I should not have to pay shipping. You have promo till march7 for free shipping. I was charged $8.00…

Hi Susan Svensson,

 

I'm sorry to hear you're having trouble with your Photos order. We're just a team of volunteers who don't have access to help you with your purchase. I would suggest contacting the Print Store support: 

1. Open the Google Photos app or website.
2. On the left, click Print store  (on mobile: Menu   Print Store).
3. Under "Past orders," select the canvas print you want to contact us about.
4. On the details page, click Contact support.

If this link is not available, find your confirmation email, or receipt from your package. Another "Contact us" link is available there. (Source)

 

Best of luck,

Leo

Answer:



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Question: Does anyones else's phone take random screenshots

Restart my phone

Hello, Lisa Ann Shoemaker

Sorry to note your phone is capturing random screenshots.

However, that problem is not related to Google Photos.

You will have to scan the phone for malware or look for some repair service to remove hardware malfunction if any.

Answer:



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Question: Disappearing Photos

Some of my photos have a gray box with ! On it and sometimes says file format not supported yet one …

Some of my photos have a gray box with ! On it and sometimes says file format not supported yet one right beside it taken same day same place on same phone with same setting is still there. Whats going on and how do I get my photos back?

Answer:



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Question: I have 8 different albums I want to share with a group of friends. How do I do this?

How to share multiple albums with a group of people

Hi Stacy,

Welcome to the Google Photos Help Forum.

Here are the steps that would help you to share 8 different albums through Google Photos with your group of friends:

• Open the Google Photos app.
  
• Sign in to your Google Account.
  
• Select a photo, album, or movie.
  
• Tap Share.
  
• Tap To and select people to share with. If you're part of a family on Google with at least 2 other people, select Family group to share with your family members. 
  
• Tap Done.
  
• You can add a title or message, then tap Send. To manage these messages, go to the activity log.
  

For more information, please check the Help Center Article on sharing photos & videos.

Hope this helps.

Best,

Emma

Answer:



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Question: Auto Facial Tag Not Working

I have backed up all photos & videos to my second account, used for my organization. In my first acc…

I have backed up all photos & videos to my second account, used for my organization.

In my first account, all photos & videos perfectly facial tagged by google photos.

I don't know why it doesnt work in this second account.

Answer:



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Question: I deleted the feature photo of a person and now they don't show up in the people tab.

I deleted the feature photo of a person and now they don't show up in the people tab. I can search f…

I deleted the feature photo of a person and now they don't show up in the people tab. I can search for them and find them but it won't let me add a new feature photo or add them to the people tab.

Answer:

Hello, Dylan 4461

Welcome to Google Photos Community Support Forum & thanks for your query.

Noted, after deleting a feature photo of a person the grouping was lost.

To reinstate that, you can try deselecting the group similar faces option and then reselect the option after some time.

One earlier thread suggests waiting for 1-2 weeks before you reinstate the option to get improved results.

You can read that in detail. The link is here.

https://support.google.com/photos/thread/33521?hl=en

Answer:



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Question: How do I reactivate app to send saved photos to someone from my phone?





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Question: transferring google photos / video and it stops (Failed - Needs authorization)?

I used google takeout to transfer google photos to a thumb-drive and get an error message in the mid…

I used google takeout to transfer google photos to a thumb-drive and get an error message in the middle of the transfer always saying - Needs authorization,  is there an easier way to remove google photos and move them to a usb thumb-drive?

Answer:



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Question: Hi not all the faces of my people show up in google photos?

Searching google directions

Hi Lori,

 

Google's photo sorting algorithm is good, but not perfect. Luckily, if you find a photo that is incorrectly tagged, you can manually re-tag it:

1. Open photos.google.com or the Google Photos app
2. Click on the photo you want to edit
3. Click the (i) information button (or the three dots at the top left if you are in the app)
4. Click the pencil icon next to "People"
5. You can select the face in the photo and designate the correct face

Let me know if this helps or if you have any other questions.

 

Best,

Leo

Answer:



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Question: I am having problems backing up pictures and videos to my sd card

Trying to backup photos and videos to external sd card installed in my android Motorola phone



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Question: I purchased annual 2 TB plan for Rs 6500 on 5 January 2021. It expired on 31 January 2021. How come

Purchased 2 TB annual plan on for Rs 6500 5 January 2021. Notification on Playstore says plan expire…

Purchased 2 TB annual plan on for Rs 6500 5 January 2021. Notification on Playstore says plan expired on 31 January 2021 within 25 days. Photos r not being backed up.

Answer:

Hi,

I am just a Google Drive user, so I can't help you with your issue.

However, here is a link to a help article that will maybe help you:

https://support.google.com/pay/answer/7625139?co=GENIE.Platform%3DAndroid&hl=en

If that still does not help, you can maybe use the "Contact us" button at the bottom of that page.

Regards,

Answer:



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Question: How to transfer Google photos onto Samsung phone

How to transfer Google photos onto new Samsung phone photo app

Hi,

(I moved your question to the Google Photos Community)

I think you just need to download the photos you want:

1. Open Google Photos

2. Open the specific photo

3. Tap the 3 dots

4 Download

 

Regards,

Answer:



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Question: I want all deleted photos of Haseeb

Hi,

If you have a question about recovering deleted photos/videos on Google Photos :

 

Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)

If the photos/videos are permanently deleted, I think you cannot restore them. 

Please see this article: https://support.google.com/photos/answer/6128858

 

Regards,

Answer:



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Question: How do I change the payment method associated with my account

How do I change the payment method associated with my account

Go here and change the default and/or add a payment method 

 

https://pay.google.com/payments/u/0/home#paymentMethods

Answer:



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Question: I'm not able to back up my pictures because it's always showing your device is hot.

It's always showing up that device is hot

Hi,

Please see this thread:

https://support.google.com/photos/thread/97451457

 

Regards,

Answer:



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Question: Deleting photos

I am tryibg to delete unnecessary photos from Google photos from my android phone but they aren't ge…

I am tryibg to delete unnecessary photos from Google photos from my android phone but they aren't getting deleted, they return as soon as I delete them, maybe it's something due to space but I am unable to clear the clutter. I'll be grateful if you help me out with this.

Answer:



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Question: I want to put password on the folder

I wanted to put password on the newly created folder



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Question: 7659940172

7659940172 I would like to get a call back because I cannot read that well and I have trouble soundi…

7659940172 I would like to get a call back because I cannot read that well and I have trouble sounding out words in everything else in sometimes worse don't make sense to me

Answer:

Hello James,

Welcome to the Google Photos Help Community.

I see that your question has been already addressed in another thread by me. So, I'd suggest you check and reply on that thread.

Let me know if you have any other questions.

Best,
Sonya

Answer:



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Question: Can I transfer pictures from my Canon Camera to my chromebook via usb

Is it possible to transfer pictures from my canon camera to my chromebook or to google photos via us…

Yes, you can do this. When you connect a camera to your laptop, it usually appears as a removable drive. Open that drive and navigate to the pictures you want to upload to Google Photos. Copy/paste those images onto the laptop hard drive. (This isn't mandatory, but the hard drive will perform faster and be more stable than the USB connection to the camera.) 

 

Open the Chrome browser and visit the Google Photos website. When the site is opened, you can simply drag and drop the pictures from your laptop's file browser onto the Photos website to initiate the upload. 

 

Review the official Google Photos Help page about this if you need more detail. 

 

Answer:

There's probably a setting on the camera or the Chromebook that needs to be tweaked. If you can't figure it out by poking around in the settings, you should ask for assistance about this in the Chromebook forum since that's where the issue seems to be right now.

Answer:

There's probably a setting on the camera or the Chromebook that needs to be tweaked. If you can't figure it out by poking around in the settings, you should ask for assistance about this in the Chromebook forum since that's where the issue seems to be right now.

Answer:



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Question: Don't have a android phone

Trying to send pictures done everything I can but then I see I don't have a Android phone how do I s…

Hi,

Do you have the Google Photos app on the phone you're currently using?

And what do you want to do exactly?

 

Regards,

Answer:



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