As my account is full so I wanted to delete large file from my photos account when I deleted the lar…
As my account is full so I wanted to delete large file from my photos account when I deleted the large size video it is permanently deleted from photos ,trash as well as device today . I wanted back
Answer:
====================End Question=====================
Question: How do you update the new Google+ and Google Photos on an old device such as Galaxy Tab G-PT1000?
I have a Samsung Galaxy Tab G-TP1000, which I am using now. It use to have Google+ and Google Photo …
I have a Samsung Galaxy Tab G-TP1000, which I am using now. It use to have Google+ and Google Photo apps downloaded on it.. When attempting to use these apps today I receive a message that says these two apps require updating. In an attempt to update I get another message that says these apps are incompatible for my device (Galaxy Tab G-PT1000) now it seems impossible for me to access my Google+ and or Google Photo accounts using this device. Can you help to resolve this problem. I desire to continue using this device via wi-fi hot spots when I travel. ... I look for your earliest reply. Respecfully, a long standing and proud Samsung Android user...
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
My answer is: Samsung Galaxy Tab G-TP1000, Firmware 2.3.3, baseband version P1000DXjPE, Kernel version 2.6.35.7, Root@dell126#2, Build no.GINGRRBREAD.DXjPj
Answer:
I'm sorry, your Android version is too old and current versions of Google+ and Google Photos no longer support it. It's unfortunately not possible to update these apps.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Not happy with the answer, but it is something I will have to work around. Sad that the app industry leaves some consumers behind, those who still hold on to excellent, smooth working devices, and enjoys them as they are without upgrading. Just unhappy about the way of being some what pushed into purchasing a new device nearly annually inorder to keep older loveable apps functioning. It is apparently their approach to get us to spend more of our hard earned money annually on their new products to keep the economy moving along. Obviously we are living in a throw away society. How sad...
Answer:
I'm sorry, your Android version is too old and current versions of Google+ and Google Photos no longer support it. It's unfortunately not possible to update these apps.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: How recovery Deleted files and video August 2019
I want my August 2019 ,deleted files and videos.
====================End Question=====================
Question: My pictures delete suddenly please back mn pictures data.
My pictures delete suddenly please recover my pictures data as possible as soon
====================End Question=====================
Question: Delete google photos without deleting photos
I want to delete the app google photos without deleting photos from my phone
Not needed - you simply should choose "Use without account" under the small circle right-up.
The app always shows what you have on phone - like any gallery - so just neglect.
But you should be aware that you are responsible for safety now yourself.
Google Photos is just as private as Google Mail and Google Drive (if used).
But of course: your phone should be private also.
Best
Answer:
====================End Question=====================
Question: my sd card photos back up plizz
Hi, Ashir Shaji
Welcome to Google Photos Community Support Forum & thanks for your query.
Google Photos never removes pics through memory card even when you choose "Free up space"
Thus, unless you have deleted the pics yourself, there is no other reason to lose those.
Answer:
====================End Question=====================
Question: I can not share pictures
Can not share pictures
====================End Question=====================
Question: Can't share albums
I can't seem to share new albums either directly or with a link. This only seems to apply for albums…
I can't seem to share new albums either directly or with a link. This only seems to apply for albums I create by manually selecting photos, new albums created by selecting a person/pet to auto update will share as normal. All my older albums shared with me are working just fine, it's just new albums I'm having trouble with
When I try sharing manually created albums, the options menu for the album disappear, and the share, and add photos buttons no longer work. The bubble to show who I have shared with is visible, but greyed out.
I have already logged out and back in, deleted and reinstalled the app, and tried to make about 6 different album. All the photos I am using are backed up, so I am really at a loss here. I attached a schreenshot of the greyed out bubble of people it's shared with, Please help!
Answer:
====================End Question=====================
Question: Details of fillet photos
Sat Jul 09 2022 20:00:00 GMT-0400 (Eastern Daylight Time)
Hi, Poonam Rani 6754
Welcome to Google Photos Community Support Forum & thanks for your query.
However, your query is unclear.
Do you have problems in using any features of Google Photos?
Can you provide some more details, screenshots etc. to provide some more information?
Can you provide some more details, screenshots etc. to provide some more information?
That will help in understanding your requirements.
Answer:
====================End Question=====================
Question: Why now not able to move, copy from mobile to SD card in mobile 🤔
Now not able to move, copy to other sd folders
Hi, Vijay Nair 9812
Welcome to Google Photos Community Support Forum & thanks for your query.
You may have un-counted the SD card inadvertently.
To mount that once again, switch off the phone. Re-insert the memory card & try once again.
To mount that once again, switch off the phone. Re-insert the memory card & try once again.
However, if the OS on your phone fails to recognise the SD card, there wouldn't be any other option but to format that.
Answer:
====================End Question=====================
Question: I want to recover some permanently deleted files. Plzz help.
Some recovery apps, but did not work
Hi, esha nair m
Welcome to Google Photos Community Support Forum & thanks for your query.
However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.
There is no way to get back the content through Google Photos.
Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: How to get my photos back??????
Hey! I accidentally "freed up space" on Google Photos. I ended up losing over 3000 photos from my de…
Hey! I accidentally "freed up space" on Google Photos. I ended up losing over 3000 photos from my device. I need them back. They are now on google photos but i cant get them back. PLEASE HELP!
Answer:
Hi there,
Here is how to restore photos & videos:
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- At the bottom, tap Library
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device’s Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
To learn more, see this help article.
If you need further assistance please go to Google Photos Community to get specialized help.
Best,
Johnny..
Answer:
====================End Question=====================
Question: Gombe location is identify
Some location is not identify
If the camera that took the picture was GPS-enabled, the exact location of where the picture was taken should be embedded into the image file's metadata (unless the photographer disabled this option).
If those location details are present in a picture you've uploaded to Google Photos, you can see the GPS coordinates and a small map by swiping up while looking at the picture on your Android device.
Sometimes Google Photos will attempt to estimate the location based on clearly identifiable landmarks visible in the picture and/or your location history (if there are other pictures taken around the same time that do contain GPS info, also taken with the same camera, and usually uploaded together). Keep in mind that in these scenarios the location is only an estimation and will be clearly marked as such when you view the map in the Info panel.
If the picture contains no GPS metadata, and Google is unable to generate an estimation, there is nothing that anybody can do to determine the location. It is possible that other software or apps like Google Lens may be able to provide their own estimations, but those will just be other guesses based on visual cues in the image. For pictures without detailed unique backgrounds or known topography, it's unlikely you'll ever be able to determine the location of a picture.
You can learn more about location information and how Photos handles those details by looking at the official Google Photos Help page.
Answer:
If the camera that took the picture was GPS-enabled, the exact location of where the picture was taken should be embedded into the image file's metadata (unless the photographer disabled this option).
If those location details are present in a picture you've uploaded to Google Photos, you can see the GPS coordinates and a small map by swiping up while looking at the picture on your Android device.
Sometimes Google Photos will attempt to estimate the location based on clearly identifiable landmarks visible in the picture and/or your location history (if there are other pictures taken around the same time that do contain GPS info, also taken with the same camera, and usually uploaded together). Keep in mind that in these scenarios the location is only an estimation and will be clearly marked as such when you view the map in the Info panel.
If the picture contains no GPS metadata, and Google is unable to generate an estimation, there is nothing that anybody can do to determine the location. It is possible that other software or apps like Google Lens may be able to provide their own estimations, but those will just be other guesses based on visual cues in the image. For pictures without detailed unique backgrounds or known topography, it's unlikely you'll ever be able to determine the location of a picture.
You can learn more about location information and how Photos handles those details by looking at the official Google Photos Help page.
Answer:
====================End Question=====================
Question: google photo not appearing in google drive thats sync'ed to my pc
i want to sync photos and videos from google photos onto my computer via google drive app
====================End Question=====================
Question: I accidentally delete some photo permanently,
Hi, Mohammad Farid Hossain
Welcome to Google Photos Community Support Forum & thanks for your query.
However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.
There is no way to get back the content through Google Photos.
Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: Can't change account in Google Photos
I am trying to install Google Photos on my iPad. It immediately is trying to sign into my work email…
I am trying to install Google Photos on my iPad. It immediately is trying to sign into my work email, but it can't and when it ask to switch accounts, it gives me no other account to choose from. I have deleted my work gmail and only my personal gmail is now on my iPad. I have deleted Google Photos and reinstalled it now that I have deleted my work gmail and it is still trying to sign in to my work gmail. What do I do and where does it try to pull the gmail account from?
Answer:
====================End Question=====================
Question: How do I rotate my photos on redmi note 10?
Trying to rotate phots can't seems to get it
Hi, Valentino Teul
Welcome to Google Photos Community Support Forum & thanks for your query.
The editor in the Google Photos app allows corrections in the orientation of pictures.
To do so, please follow these steps through the phone app.
- Tap to open the picture
- Tap on the edit icon below the picture
- Tap on menu option Crop. See the screenshot at the bottom "Rotate".
- Tap on the rotation symbol for achieving a turn through ninety degrees. Each successive tap will add ninety degrees going through 90 -> 180 -> 270 -> and again back to 360 degrees.
- That will help you correcting sideways or upside-down orientations.
- If you wish to fine-tune then move the slider above the rotation symbol. That helps in correcting slight misorientations at an increment of one degree.
Answer:
====================End Question=====================
Question: Restore my photos
I want to recover my photos and videos from today till months of may. I just delete it a hour ago. I…
I want to recover my photos and videos from today till months of may. I just delete it a hour ago. I think it would be on trash not for permanent.
I hope u guys can take my photos back because I just bought more storages to get them back.
Answer:
Normally they are hold in trash for 30 or 60 days (as explained) and they also explain that the trash takes no additional storage. But if you also have emptied the trash, there are gone forever (= permanent).
Answer:
====================End Question=====================
Question: Order hasn't turned up
Hi, I received an email on 31st August saying my photo book had been despatched and when I try to tr…
Hi,
Answer:
Normally they are hold in trash for 30 or 60 days (as explained) and they also explain that the trash takes no additional storage. But if you also have emptied the trash, there are gone forever (= permanent).
Hélas, but you are not the only one.
No Google here.
PS: paying for storage does not help to get them back, but you may contact one.google.com/support now and ask them what they can do - don't let them send you back here, because we can do nothing and they should know that.
Answer:
====================End Question=====================
Question: Order hasn't turned up
Hi, I received an email on 31st August saying my photo book had been despatched and when I try to tr…
Hi,
I received an email on 31st August saying my photo book had been despatched and when I try to track it with Royal Mail, they claim you haven't even sent it yet... help please
My email is jordanbradleynew@gmail.com and it was ordered in my name Jordan Bradley
I look forward to hearing back
Thank you
Jordan
Answer:
====================End Question=====================
Question: Keep pictures stay on so to drawing.
Trying to put pictures on to stay on to drawing.
====================End Question=====================
Question: App is frozen. Cannot activate settings. Only a couple pictures show.
If I delete the app and reinstall it, are my pictures safe. I cannot access anything on the screen. …
Answer:
====================End Question=====================
Question: How joint 4videos in to one
Answer:
====================End Question=====================
Question: Missing photos
Hundreds of my photos are missing from my camera roll. There are several recent photos and then it j…
Hundreds of my photos are missing from my camera roll. There are several recent photos and then it jumps to photos from years ago. How can I get the photos to reappear in my camera roll?
Answer:
Answer:
Hi. I have not deleted the photos. They still appear within Google photos. To my knowledge, the photos within camera roll are set to automatically back up. I want to be able to have my photos from 2-3 months ago visible/accessible within my camera roll. I'm not sure why I am able to see photos from a couple years ago but not photos from a couple months ago.
Answer:
Check
Answer:
====================End Question=====================
Question: I want to recover permanently deleted photos
I want to recover my permanently deleted photos
Answer:
====================End Question=====================
Question: What if i remove the account, the photos in android will be deleted ?
I want to clear google photos but I want my photos in android
Hello Sakshi Sangle!
Answer:
====================End Question=====================
Question: Paid for 100MB but has not recognised it and tells me I have run out of space
I have paid for 100MB ( when I click of 'get more storage' it only offers me the 200MB option indica…
I have paid for 100MB ( when I click of 'get more storage' it only offers me the 200MB option indicating I already have 100MB) but my account tells me I have used up my 15MB and it will not back up my account.
Answer:
====================End Question=====================
Question: Keep pictures stay on so to drawing.
Trying to put pictures on to stay on to drawing.
====================End Question=====================
Question: App is frozen. Cannot activate settings. Only a couple pictures show.
If I delete the app and reinstall it, are my pictures safe. I cannot access anything on the screen. …
Hi, Sharon Calaway
Welcome to Google Photos Community Support Forum & thanks for your query.
Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.
Once you confirm the photos are visible, then please revert.
Answer:
====================End Question=====================
Question: How joint 4videos in to one
Hi, sudeep paloly
Welcome to Google Photos Community Support Forum & thanks for your query.
You can compose a movie using the videos.
Answer:
====================End Question=====================
Question: Missing photos
Hundreds of my photos are missing from my camera roll. There are several recent photos and then it j…
Hundreds of my photos are missing from my camera roll. There are several recent photos and then it jumps to photos from years ago. How can I get the photos to reappear in my camera roll?
Answer:
Hi, Dani1234
Welcome to Google Photos Community Support Forum & thanks for your query.
However, had you backed up your pics to Google Photos?
Further, did you delete those through Google Photos?
If yes, then you would find the deleted pics in the bin, provided you have not emptied the bin also.
Further, did you delete those through Google Photos?
If yes, then you would find the deleted pics in the bin, provided you have not emptied the bin also.
Answer:
Hi. I have not deleted the photos. They still appear within Google photos. To my knowledge, the photos within camera roll are set to automatically back up. I want to be able to have my photos from 2-3 months ago visible/accessible within my camera roll. I'm not sure why I am able to see photos from a couple years ago but not photos from a couple months ago.
Answer:
Check
- Archive
- Trash
- Unsupported Videos - this you can see only in your browser. Go to this address https://photos.google.com/unsupportedvideos
Answer:
====================End Question=====================
Question: I want to recover permanently deleted photos
I want to recover my permanently deleted photos
Hi, Rajnish Kumar 2803
Welcome to Google Photos Community Support Forum & thanks for your query.
However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.
There is no way to get back the content through Google Photos.
Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: What if i remove the account, the photos in android will be deleted ?
I want to clear google photos but I want my photos in android
Hello Sakshi Sangle!
Welcome to the Google Photos forum!
⚫ If you want to delete your account, but want to keep your photos:
1.) Check the Album archive, where all your photos and videos can be
2.) Go to the tool for saving information from your account as an archive - Google Takeout, and select those services, the data from which you want to save.
Read the recommendations carefully and slowly.
3.) If you have photos and videos that other people have shared with you, but you have not saved them, download them to yourself.
4.) You can also download the creative from Assistant manually.
In this case, you can always have the full amount of information from account in the form of an archive, and you will not lose anything.
⚫ If you just want to delete your account from the device, then in this case you do not have to create an archive copy of the data, but you can log in to your account at any time, since it will be saved on the Internet.
To delete from the device, go to Settings - Accounts (including check Other accounts) and select Delete.
In this case, the photos that are in the gallery will remain on your. device.
Answer:
====================End Question=====================
Question: Paid for 100MB but has not recognised it and tells me I have run out of space
I have paid for 100MB ( when I click of 'get more storage' it only offers me the 200MB option indica…
I have paid for 100MB ( when I click of 'get more storage' it only offers me the 200MB option indicating I already have 100MB) but my account tells me I have used up my 15MB and it will not back up my account.
Why?
Answer:
Answer:
====================End Question=====================
Question: How do I edit the time and date a photo was taken?
I need to change the date and time a photo was taken my phone's date and time was off when it was ta…
I need to change the date and time a photo was taken my phone's date and time was off when it was taken I need to edit it to the proper time and date the picture was actually taken
Answer:
Answer:
====================End Question=====================
Question: how to restore my 100GB payment option
I currently pay for 100GB extra, but it says I only have 15GB for storage. How do I restore the 100G…
I currently pay for 100GB extra, but it says I only have 15GB for storage. How do I restore the 100GB purchase? I've checked in my subscriptions and it says I'm paying monthly for it. I don't know how to restore it..
Answer:
Answer:
So in my subscriptions it says "Google Photos" Google One storage 100 GB Monthly.
But in my Google Photos app it shows 15 GB...wo I'm confused as to what I'm paying for
Answer:
====================End Question=====================
Question: Can someone get my information and use my credentials in the background while I'm on my phone
Hello Thomas Bonner!
Answer:
====================End Question=====================
Question: How to reset face recognition feature for dogs.
We used to have our dog set up to recognize her and add to her folder. Now it doesnt recognize her. …
We used to have our dog set up to recognize her and add to her folder. Now it doesnt recognize her. We reset the photo and it still will not auto add her pics to her folder.
Answer:
====================End Question=====================
Question: How do I remove text box that says"Search inside screenshot"
Whenever I open a screenshot in Google Photos, a small text box appears at the bottom that says "Sea…
Whenever I open a screenshot in Google Photos, a small text box appears at the bottom that says "Search inside screenshot". There is a Google Lens icon to the left of the text, and an x to the right of the text.The text box won't go away unless I click on the x to the right of it. This is extremely annoying. How do I turn off this pop up.
Answer:
Answer:
====================End Question=====================
Question: I bought a new pixel and lost my Google photo albums I'd created. Suggestions where to find them?
Looked under all my accounts
Answer:
====================End Question=====================
Question: How do I save a video or pic from cam to memory stick in pixel 3. I have stick attached to phone
Just need to free upemory on my phone. So I need to move pics and videos from my phone to a memory s…
Answer:
====================End Question=====================
Question: Accidentally click "free up space" ,photo erase
Accidentally click free up space at evening time when I was uploading some of the photos from Google…
Accidentally click free up space at evening time when I was uploading some of the photos from Google photos. And also delete from the sources that is my google photos.
Answer:
SANTOSH KUMAR 4973, it sounds like you utilized the free up space found within the Google Photos app? If so that deleted the images from the physical device not Google Photos. In that case you would have the download the images back onto the device.
Answer:
Same thing happened with me on 6 September 8 pm , I deleted my bin ( because I was thinking those videos will be in my device ) but it resulted that I lost my video's from both ( drive and phone ) please help me !!
Answer:
Answer:
Sir, firstly I uploaded the photo from Google photos to "drive" for checking that drive where it is going photos but I am unable to find the location in drive ,after clicking the drive some of the photos are missing and also I had click the option that is "free up space" in Google photos to check what are junk file are there but option erase all my photos. Please help me
Answer:
Answer:
Answer:
====================End Question=====================
Question: Print photo From downloaded file?
I'm trying to print a photo in my stored file but not given the option to do it. How can I print it?
First you have to install a printer-app that is compatible with your wireless homeprinter from Canon or HP, perhaps another brand from the Playstore.
Answer:
====================End Question=====================
Question: Lost information when restarted
====================End Question=====================
Question: Why can I not see all photos in order to list to sell?
Do not know why I cannot see all photos when looking for them?
Hello Ruth Williamson!
Answer:
====================End Question=====================
Question: I made an mp3 video by phone and blue toothed it to another phone but I'm only getting audio
I have Googled reasons for absence of picture on my home video and followed the suggestion of going …
I have Googled reasons for absence of picture on my home video and followed the suggestion of going into Google photos, signing in and going library then utilities, movie, new
Answer:
====================End Question=====================
Question: Files geotagged with exiftool are not showing the geotag on Google Photos
I am adding a geotag using exiftool. When I go to view the image on Google Photos, it does not show …
Answer:
Chris,
The paid storage comes from your Google One subscription, not from Google Photos, so none of the volunteers in this help forum have access to your account, photos, videos, or other information.
If you are having a problem with your payment or some other account-related issue, you should contact the Google One support team.
According to the official Google One Help page, it states the following for Android:
Ask for helpSupport history and wait times are only visible in the latest version of the app. Download the most recent version of the Google One app.
- On your Android phone, open the Google One app
.
- At the top-left, tap Menu
Support.
- Choose how you want to get help.
How long help will takeYou can check response times for each contact type. The times are listed under each one. If an option isn't available right now, it'll be grayed out.To check the hours of operation for each type of communication, tap Support hours.
Answer:
====================End Question=====================
Question: How do I edit the time and date a photo was taken?
I need to change the date and time a photo was taken my phone's date and time was off when it was ta…
I need to change the date and time a photo was taken my phone's date and time was off when it was taken I need to edit it to the proper time and date the picture was actually taken
Answer:
Hi, Lindsay Broussard
Welcome to Google Photos Community Support Forum & thanks for your query.
The below is the text appearing on the official help page.
You can change the date and time stamps for photos and videos using a computer.
When you change the date and time of your photo, the edited date and time will appear in Google Photos. But if you share it with other apps or download it, it may show the original date and time saved by your camera.
- On your computer, go to photos.google.com.
- Place your cursor over a photo or video. To select the items you want to update, click Select.
- At the top right, click More.
- Click Edit date & time. For multiple selections, you will see two options:-
- To specify a date and time for the first item and automatically adjust the dates and times for the other pics relative to that, click Shift dates & times.
- To set the date and time for all the items you selected, click Set one date & time.
- Follow the instructions to finish.
Answer:
====================End Question=====================
Question: how to restore my 100GB payment option
I currently pay for 100GB extra, but it says I only have 15GB for storage. How do I restore the 100G…
I currently pay for 100GB extra, but it says I only have 15GB for storage. How do I restore the 100GB purchase? I've checked in my subscriptions and it says I'm paying monthly for it. I don't know how to restore it..
Answer:
Nick,
The paid storage comes from your Google One subscription, not from Google Photos, so none of the volunteers in this help forum have access to your account, photos, videos, or other information.
If you are having a problem with your payment or some other account-related issue, you should contact the Google One support team.
According to the official Google One Help page, it states the following for iOS:
Ask for helpSupport history and wait times are only visible in the latest version of the app. Download the most recent version of the Google One app.
- On your iPhone or iPad, open the Google One app
- On the bottom, tap Support.
- Choose how you want to get help.
How long help will takeYou can check response times for each contact type. The times are listed under each one. If an option isn't available right now, it'll be grayed out.To check the hours of operation for each type of communication, tap Support hours.
Answer:
So in my subscriptions it says "Google Photos" Google One storage 100 GB Monthly.
But in my Google Photos app it shows 15 GB...wo I'm confused as to what I'm paying for
Answer:
====================End Question=====================
Question: Can someone get my information and use my credentials in the background while I'm on my phone
Hello Thomas Bonner!
Welcome to the Google Photos forum!
Your question has nothing to do with the Photos service.
If you have an original and official device certified by Google Play Protection, and if you do not have spyware (viruses), then using the device is safe.
How to check your smartphone - in this case, you can find information on the Internet yourself.
Answer:
====================End Question=====================
Question: How to reset face recognition feature for dogs.
We used to have our dog set up to recognize her and add to her folder. Now it doesnt recognize her. …
We used to have our dog set up to recognize her and add to her folder. Now it doesnt recognize her. We reset the photo and it still will not auto add her pics to her folder.
Answer:
====================End Question=====================
Question: How do I remove text box that says"Search inside screenshot"
Whenever I open a screenshot in Google Photos, a small text box appears at the bottom that says "Sea…
Whenever I open a screenshot in Google Photos, a small text box appears at the bottom that says "Search inside screenshot". There is a Google Lens icon to the left of the text, and an x to the right of the text.The text box won't go away unless I click on the x to the right of it. This is extremely annoying. How do I turn off this pop up.
Answer:
Hi, bigbubba226
Welcome to Google Photos Community Support Forum & thanks for your query.
That is a new feature believably helpful.
However, if you find that problematic, please communicate the same through the Help & feedback route.
However, if you find that problematic, please communicate the same through the Help & feedback route.
Answer:
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Question: I bought a new pixel and lost my Google photo albums I'd created. Suggestions where to find them?
Looked under all my accounts
If you have installed the same Gmail-account as in your former phone, you should have lost nothing if you log-in with that account in the Google Photos app.
But you seem to use the word "albums" in a wrong way: you probably mean the device-folders straight under Picture on device like "Camera" etc. These will not get filled with old photos, but with new ones shooted on your Pixel.
It is a general misunderstanding that Google Photos download into a new phone. You only see what you have in cloud at photos.google.com and as long as you have not created real albums on that cloud, you will see back your photos and videos only on the Photos-page (hopefully).
Sorry, but Google is not clear about that either - even if you would have read "getting started".
PS: and having more then one account even makes this hopelessly complicated and confusing because the account used in the backupsetting determines what you have in cloud now, while you may use another account for viewing what you have put in another cloud with your former phone or camera.
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Question: How do I save a video or pic from cam to memory stick in pixel 3. I have stick attached to phone
Just need to free upemory on my phone. So I need to move pics and videos from my phone to a memory s…
Hi, John Mcintosh 9726
Welcome to Google Photos Community Support Forum & thanks for your query.
The Google Photos app doesn't recognise any memory stick.
However, you can move the media using the Files app by Google.
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Question: Accidentally click "free up space" ,photo erase
Accidentally click free up space at evening time when I was uploading some of the photos from Google…
Accidentally click free up space at evening time when I was uploading some of the photos from Google photos. And also delete from the sources that is my google photos.
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SANTOSH KUMAR 4973, it sounds like you utilized the free up space found within the Google Photos app? If so that deleted the images from the physical device not Google Photos. In that case you would have the download the images back onto the device.
If you are not talking about the free up space found within the Google Photos app, then please explain to me which one you are talking about.
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Same thing happened with me on 6 September 8 pm , I deleted my bin ( because I was thinking those videos will be in my device ) but it resulted that I lost my video's from both ( drive and phone ) please help me !!
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User 5151089331907208844, for help regarding deletion from Google Drive, read https://support.google.com/drive/answer/2375102?hl=en&co=GENIE.Platform%3DDesktop.
For things deleted from Android device, you can look to see if it is still found in the Files by Google app in the trash bin.
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Sir, firstly I uploaded the photo from Google photos to "drive" for checking that drive where it is going photos but I am unable to find the location in drive ,after clicking the drive some of the photos are missing and also I had click the option that is "free up space" in Google photos to check what are junk file are there but option erase all my photos. Please help me
Answer:
SANTOSH KUMAR 4973, there is no direct option to transfer Google Photos to Google Drive meaning you would have to first download the image onto device then upload to Google Drive. (But utilize the search function inside of Drive to find your files.) But as seeing the free up space is the one in Google Photos, let me move you over to them.
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Does this help?
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Question: Print photo From downloaded file?
I'm trying to print a photo in my stored file but not given the option to do it. How can I print it?
First you have to install a printer-app that is compatible with your wireless homeprinter from Canon or HP, perhaps another brand from the Playstore.
Then restart the phone, switch-on your printer and verify that it is connected to your network.
Then in Google Photos open the photo, tap the 3 famous dots and scroll through the words under the picture until you find Print.
Don't forget to choose the right format and to insert the right size of photopaper and that you have enough inkt (printing on normal paper is useless).
Good luck, but better to order prints at a service.
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Question: Lost information when restarted
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Question: Why can I not see all photos in order to list to sell?
Do not know why I cannot see all photos when looking for them?
Hello Ruth Williamson!
Welcome to the Google Photos forum!
In Photos, you can search: by the date of shooting (but if you edited the photos, they will be on the date when you did it), by place, by people, by color, by the name of objects (furniture, vehicles, dishes, devices and gadgets, and the like), even with the help of emoticons, for example, a smiling person, for animals and birds, and other search queries.
Check out the articles on how to search for photos, maybe you will learn new ways to search:
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Question: I made an mp3 video by phone and blue toothed it to another phone but I'm only getting audio
I have Googled reasons for absence of picture on my home video and followed the suggestion of going …
I have Googled reasons for absence of picture on my home video and followed the suggestion of going into Google photos, signing in and going library then utilities, movie, new
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Question: Files geotagged with exiftool are not showing the geotag on Google Photos
I am adding a geotag using exiftool. When I go to view the image on Google Photos, it does not show …
I am adding a geotag using exiftool. When I go to view the image on Google Photos, it does not show where the photo was taken. When I use exiftool to see what exif data is set, I see that GPS Latitude, GPS Latitude Ref, GPS Longitude, GPS Longitude Ref, and GPS Position are all set.
Does anyone know why Google Photos is not picking up the geotag?
Answer:
That seems quite abnormal unless the picture(s) already were synced to Google Photos before you did use exiftool: then they may not have been refreshed at Google Photos.
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PeteranDi, could you clarify what you mean by example? Do you mean an example photo, or an example of what arguments exiftool was given to geotag the photo?
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@Rinus I see the same thing, but it doesn't treat it as a location - Unknown location.
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Question: https://support.google.com/photos/thread/124194?msgid=124194
Mg nay nin
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Answer:
That seems quite abnormal unless the picture(s) already were synced to Google Photos before you did use exiftool: then they may not have been refreshed at Google Photos.
PS: you should look to your own https://photos.google.com - not to a shared album, because then the locations maybe hided.
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PeteranDi, could you clarify what you mean by example? Do you mean an example photo, or an example of what arguments exiftool was given to geotag the photo?
Answer:
@Rinus I see the same thing, but it doesn't treat it as a location - Unknown location.
@David https://photos.app.goo.gl/qPXDG2d8J1gJ5oAD8 contains two copies along with the original. These two were edited in GeoSetter and they display as expected. I have seen issues before when a location on the sea is concerned. Could you try a valid place location on land to see how it goes.
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Question: https://support.google.com/photos/thread/124194?msgid=124194
Mg nay nin
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