Friday, April 1, 2022

On a OnePlus phone my Google photos don't flip from landscape to portrait and visa versa?? Cheers

Question: On a OnePlus phone my Google photos don't flip from landscape to portrait and visa versa?? Cheers

Google photos, flip scape view

Hi, Rob Hindmarch
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To flip a photo, activate the "Auto rotate option".
You will find that option through the notification panel and also in the settings of the phone.


Answer:

Hi, Rob Hindmarch
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To flip a photo, activate the "Auto rotate option".
You will find that option through the notification panel and also in the settings of the phone.


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Question: I have deleted photos from trash I need the photos of apri may month only of this year.. please help

I have deleted photos from trash I need the pics of April and May 2021.. please hepl me to recover t…

Anuradha Samaldas,
 
When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 
 
The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 
 
 
If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 
 
Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place. 
 
 


Answer:



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Question: Photos order

In my family each of us has his/hers own cameras and we all take pictures when we hike in the mounta…

In my family each of us has his/hers own cameras and we all take pictures when we hike in the mountains.  At the end of the day we upload selected best pictures from each of our cameras.  The pictures are added to the album in random order and when I checked the dates that pictures were taken, they ARE NOT in order at all.  So i have to edit the order manually and if I try to order them again relaying on sort order by the date taken they become unsorted again.  This is co frustrating!!! Why we do not have an option to order by file name???  I can gather all pictures from multiple cameras and rename them based on the date taken and that works fine when done in other application, but again, if I upload them (renamed) to Google Photos , they are not in order.  Google, is this so complicated to add such feature to order by file name OR at least fix current order issue by date????

Answer:

Hi Marek,
 
Albums are sorted by the dates of the photos (date taken), regardless of who adds them.
If you are saying that this isn't working, would you mind checking to see if the album Sort option has been set?
  • Open up the album in Google Photos
  • Click More options
  • Edit album
  • Sort photos (2 arrows icon)
You should be able to see the following sort options:
  • oldest first
  • newest first
  • recently added 
This may possibly be altering your view.


Answer:

From the original post I think that Marek already tried to sort again by date, for example "Oldest first".  If not that should be tried first indeed. But even then things may go wrong for several reasons:
  • Different time setting on the different camera's. Most likely for camera's with manual time setting. 
  • Google Photos may change date/time or sort taking account the "Time zone". May cause issues when camera's have different time zone or a mix of photos with and without time zone. 
  • Issues with "burst photos"
Solution may be to adjust timezone and/or date/time of photos from specific camera (in batch). You can search for photos taken by a given camera (see this link). It's a shame indeed that sorting by file name is not supported.


Answer:

This problem still exists in Feb 2020.  I just uploaded 900+pictures taken last week at a swim meet.  Many are "bursts" of action that must be in exact order by date taken to make sense and allow the swimmers to find themselves easily.  All were taken with the same camera so no time zone problem.  I did NOT rename the files or edit them.  I uploaded them with the same filename assigned by the camera.  I have the Sort by "Oldest first" chosen.  However, the sort is random.  I have tried a different browser.  I have cleared the cache and cookies but still no change.  "Newest first" sort exhibits the same problem.   A simple Sort by Filename option could easily solve this as the filenames (as assigned by the camera) are in exact sequential order.  It is so frustrating that Google Photos has a problem like this.

Answer:

@ rhondazh
There are several threads about this issue, but not many solutions:
  • In this link Rinus claims that the order should be OK in "Recently added
     https://photos.google.com/search/_tra_
  • You can on a computer, before you upload, change date/time by for example 1 minute between each photo. Can for example be done by Irfanview (Windows only). See this link.


Answer:

From the original post I think that Marek already tried to sort again by date, for example "Oldest first".  If not that should be tried first indeed. But even then things may go wrong for several reasons:
  • Different time setting on the different camera's. Most likely for camera's with manual time setting. 
  • Google Photos may change date/time or sort taking account the "Time zone". May cause issues when camera's have different time zone or a mix of photos with and without time zone. 
  • Issues with "burst photos"
Solution may be to adjust timezone and/or date/time of photos from specific camera (in batch). You can search for photos taken by a given camera (see this link). It's a shame indeed that sorting by file name is not supported.


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Question: Baek to photo

Ha

Hi, Bhagwan Kumar 7751
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is unclear.
Do you have problems in using any features of Google Photos?
Can you provide some more details, screenshots etc. to provide some more information?
That will help in understanding your requirements.


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Question: Storage inconsistencies between 2 emails

I'm trying to transfer photos from my main email account into a separate email account so that I can…

I'm trying to transfer photos from my main email account into a separate email account so that I can have more storage space to receive emails. When I go to my storage information on the main account it says that google photos takes about 9.89 GB of data. I started transferring photos over yesterday but before it could transfer all of the photos it said that I had already used my 15 GB of storage on the new account. The way I was transferring them was that I added all the photos into an album in my main account and shared it with the new account. From there I joined the album and clicked save photos from the album in the new account. How is it possible that not all the files have transferred but I've already used more storage than the original?

Answer:

This is because many of the pictures in your current account must have been uploaded in High Quality during the time when that method did not count against your available storage space. 
 
As of this summer, however, all uploads will count against storage. So, in transferring everything to a new account, those pictures that aren't taking up space in your current account will definitely take up storage in the new one. 
 


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Question: How to list ialphabetically?

I have labeled photos by person and want to list their names alphabetically now to make it easier to…

Hi, Kim I. 6662
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Regretfully, there is no option to arrange the thumbnails alphabetically.
 
Nevertheless, you can suggest that feature through the help & feedback route.
Here is a link explaining how to do so.
 


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Question: Hi, I accidentally deleted some photos that I had in the trash and now I cannot recover them.

The Bin is empty as I deleted all the photos on the trash so I cannot recover them.

Pri Foodie moody,
 
When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 
 
The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 
 
 


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Question: many photos forbidden from my google photos account

many photos forbidden from my google photos account



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Question: The dates of the uploaded photos and videos have srambled. Pictures have been registered wrong dates

This issue is the first time and the pictures have been given wrong dates and time. Not only few it …

This issue is the first time and the pictures have been given wrong dates and time. Not only few it is happing to every group of photos taken on a singel day

Answer:



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Question: Unable to see all the photos

I am unable to find photos after June 2021 in Google photos... This mobile is the new one.. In the o…

I am unable to find photos after June 2021 in Google photos... This mobile is the new one.. In the old mobile I have found all my photos but not now.. please do the needful

Thanks
Lakshmi

Answer:



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Question: Free up space button is blue, says 63mb. I click it, it turns grey then turns blue again still 63mb

I deleted and reinstalled Google photos, tried again and its still not working

Hi, Christa Bland
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When the quantum of photos to awaiting the free up action is too large & also the phone has very little space, the "free up space" command fails to do anything. 
The app may also crash.
 
To mitigate the problem, start uploading manually. 
 
Once a sizable space is free, you can use the "Free up space" option without any glitch.


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Question: I want my deleted pic backup

I want backup deleted pic

Hi Sanjay Jangid 4610
 
If you have back up & sync on, photos and videos you delete will stay in your trash for 60 days.
  1. On your Android phone or tablet, open the Google Photos app Photos.
  2. At the top left, tap Menu Menu and then Trash Trash.
  3. Touch and hold the photo or video you want to recover.
  4. At the bottom, tap Restore. The photo or video will be back:
    • In your phone
    • Into the "Photos" section of the app.
    • Into any albums it was in.
If you have deleted the photos from the Trash, then I'm sorry but you can't retrieve them. This is why you receive a warning when you delete from the Trash. Deleting from the Trash is permanent. 
 
Lastly, you could try an Android Data Recovery app that might be able to restore the files to from your phone. But I can't promise that it will work as they are all 3rd party apps. 


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Question: Is there a way to change the sequence in which photos appear...( I have "before and after" photos)

I'd like to change the sequence in which pics appear, I have "before and after" photos of homes I re…

I'd like to change the sequence in which pics appear, I have "before and after" photos of homes I renovated, and there all mixed up, I separated them and made "albums\

Answer:

You can arrange pictures in an album however you want. When viewing the contents of the album, tap the menu icon in the upper right corner and choose the Edit option. Afterward you can select and drag the pictures into any order. Or, you can tap the arrow icon in the upper right corner to choose one of three common arrangement methods. 


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Question: I am concerned about my personal photos which I don't want to share publicly. I realized every photo I am taking by my mobile camera automatically uploaded to google photo which I have no problem. But without my permission, these photos should not be viewed publicly. How to have the control to select which photo I only want to share publicly?

Privacy control of sharing photos publicly

I am concerned about my personal photos which I don't want to share publicly. I realized every photo I am taking by my mobile camera automatically uploaded to google photo which I have no problem. But without my permission, these photos should not be viewed publicly. How to have the control to select which photo I only want to share publicly?

Answer:

I think all of your photos are still private.  Unless you create a shared album, I believe that's when your photos could potentially be exposed to the web (as long as people have access to the link to your shared album)

Answer:

Neither I decided to show them publicly nor shared publicly.

I recently discovered through Google that some of my photos are viewed by ppl; especially during leisure trips.


Answer:



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Question: Google photos: To recover my permanently deleted photos and video

To recover my permanently deleted photos and video from Google photos I have accidentally deleted th…

Purna Sai 886,
 
When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 
 
The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 
 
 
If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 
 
Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place. 
 
 


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Question: How do I delete live caption from my videos?



Hi, Pat Suire
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The video player in Google Photos doesn't support captions.
Possibly, you have turned on the live captions option through the accessibility menu on your phone.
Once you turn off that, the captions will stop.


Answer:

Hi, Pat Suire
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The video player in Google Photos doesn't support captions.
Possibly, you have turned on the live captions option through the accessibility menu on your phone.
Once you turn off that, the captions will stop.


Answer:



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Question: My old phone Google photo was not seen in my new phone with same google photo email id..pls help me

My google photo not seen in my new phone

Hi, mayur solanki 6726
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos from the old phone become visible.
 
Once you confirm the photos are visible, then please revert.


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Question: .. why is google photos starting the upload of all my photos almost from the beginning

..almost from the beginning like starting over. I'm concerned that it's taking up additional space a…



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Question: I have delete my files by mistake and i want to recover photos.

I have delete my photos by mistake and i want to recover it



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Question: I have delete my photos by mistake and i want to recover it.

I have delete my photos by mistake and i want to recover it.

Rs Rajib 3909,
 
When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 
 
The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 
 
 
If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 
 
Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place. 
 
 


Answer:

Rs Rajib 3909,
 
When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 
 
The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 
 
 
If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 
 
Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place. 
 
 


Answer:



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Question: My pictures and videos are grey and says the file is empty! What do i do to get my videos back???

My pictures and videos are grey and says the file is empty! What do i do to get my videos back???i h…

My pictures and videos are grey and says the file is empty! What do i do to get my videos back???i have tried archiving them to download them again but it doesnt give me the option!

Answer:



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Question: Can you search for duplicate photos.

I've searched through the photos and found duplicates but I'm looking for easier way to search witho…

Hi, Beverly Cherry
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Google Photos never uploads the same picture multiple times.
What we see as duplicates have some differences in file format or metadata.
Additionally, if you have activated Raw + JPEG capture or bracketing in your phone app, that would create duplicates.
 
Regrettably, Google Photos doesn't provide any means to remove the apparent duplicates. You have to search those manually.
 
However, you will find some tips in the following article on how to avoid duplicate photos & how to remove those.
 


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Question: My memories above google photos disappeared





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Question: Can't delete any images please help on this issue.

I am not able to delete any image please look and resolve this issue

None of the volunteers in this forum have access to anybody's pictures, files, or other account data. 
 
If you provide some details and describe exactly what's happening, what you're trying to do, what you see on the screen, etc. then maybe someone will be able to offer insight or advice. 
 


Answer:



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Question: Sar mera photo Subah Ud Gaya Hai Kya Mera Photo Wapas ho jaega

Mera photo Subah Ud Gaya Hai Kya Wapas ho jaega photo

Hi, PRINCE OFFICIAL GAMING
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, had you backed up your pics to Google Photos?
Further, did you delete those through Google Photos?
If yes, then you should be finding the deleted pics in the bin, unless you have emptied the bin also.


Answer:



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Question: Not everything is backed up or available for "free up space"

Google photos says all is backed up and no photos are available for "free up space". Still I have ar…

Google photos says all is backed up and no photos are available for "free up space". Still I have around 13GB of photos on my device. Yes the "recently deleted folder" has been emptied. In Apple stock photos app there are almost 7 k pictures in the "recents" folder. 
I have tried restarting my phone, deleted google photos app, no luck. 
When reinstalling Google Photos it shows progress backing up thousands of photos but once done there are no photos available for freeing up space. 

I guess if all is really backed up I could manually delete from stock photos app but I want to be sure everything is really backed up and checking 7k photos would take a while.

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Question: I was looking for pictures from 2004 and to 2015 there was an my Google Drive is well 5000 pictures

Jleepennington@gmail.com was my address

Hi Jamie,

Welcome to the Google Photos Help Forum.

Could you please confirm what exactly are you referring to when you say looking for pictures from 2004 and to 2015 and Google Drive is well 5000 pictures?

It would also be better if you can share a screenshot with me so that I can take it forward. Also, redact any personal information while sharing the screenshot. 

Looking forward to hear from you.

Best,
Emma


Answer:



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Question: Why do i only have the "save as copy" option on my laptop editing. My phone offers save copy or file

My phone offers "save as copy" and "save 'you can always undo the changes later' " in edit mode. My …

My phone offers "save as copy" and "save 'you can always undo the changes later' " in edit mode. My laptop only offers "save as copy" option in same edit mode i use on my phone. Is there a setting to change or another way to just save the original picture (all im doing is cropping) without making a copy of the cropped image??

Answer:



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Question: enable google photo ac

Ac is blocked

Hello Jagdish,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post with little more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Incase if you're referring to the Google Photos app being disabled and if you're unable to enable it, please follow the below steps:
  1. Open your device's Settings app (not the Google Settings app).
  2. Tap Apps Google Photos.
  3. Tap Enable.
  4. On your Android device, open the Google Photos app .
  5. Sign in to your Google Account.
  6. Menu Settings Back up & sync settings.
  7. Turn on Back up & sync.

Keep me posted.

Best,
Sonya


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Question: I don't seem to be receiving mail from my local sheriff's office.



I don't seem to be receiving mail from records@columbiasheriff.org. They received my letter with a request for records, and have sent me several replies but I have received none.
They sent me the info to gene195129@gmail.com at 3:48 pm on 8/20 and it never arrived. They also resent the info today 8/24 at 2:PM, it has not  arrived. They also sent me a copy to genecruncleton@outlook.com, and that has not arrived. 
What could be the problem?

Answer:

This is the Google Photos Help Community. None of the volunteers here have access to your account, email, photos, or other personal details. 
 
If you're having a problem with your email, you're more likely to get useful assistance if you ask your question in the Gmail forum instead. 
 


Answer:

This is the Google Photos Help Community. None of the volunteers here have access to your account, email, photos, or other personal details. 
 
If you're having a problem with your email, you're more likely to get useful assistance if you ask your question in the Gmail forum instead. 
 


Answer:



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Question: I would like to know if anyone knows what this is

I know it alcoholic but not sure what it is

There's no image that was uploaded with your post. Maybe you can use the Lens option in the Google Photos app to identify what's in your picture. It's one of the icons at the bottom of the screen when you're viewing an image in the app. 
 


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Question: The book came with mamy decapitations, blurry pictures and no way to contact the company.

I am trying to get a refund since the product is defective.



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Question: I accidentally included a wrong subfolder to synchronise, how can I delete it completely?

I want to delete the subfolder which i accidentally synchronised but i cant find any options to unsy…

I want to delete the subfolder which i accidentally synchronised but i cant find any options to unsync how can i dete thet folder from my Google photos?

Answer:

"I accidentally included a wrong subfolder to synchronise"
WHERE did you do that? On a computer or on a mobile device ?

"How can i delete the folder from my Google photos?"
  • There are no "folders" in Google Photos, only albums. When the photos are in an album you can (only in the web app) open the album > select the photos > click 3-dots > Move to bin. But that scenario is not very likely: photos are not added to albums automatically. 

  • When you used "Backup & sync" on a computer to upload, you should find the folder under "My computer" in Google Drive. To make it more complex: the link between Drive and Photos changed on July 10. We thus need more info. Let us know how you uploaded, from which device (computer, mobile). If the photos are in https://photos.google.com and you used "Backup & Sync" on a computer you should wait for help by an expert. I do not use "Backup & Sync" I cannot really help.


Answer:

You can't deselect a subfolder in the Backup & Sync settings unless by selecting all folders within a main folder (like Pictures) minus that one via Select folder one by one. But that would not change anything on Google Photos: once that contents is uploaded the pictures should be deleted on https://photos.google.com itself. 

Because the connection between Drive and Photos is broken by Google recently, I don't think that typing the name of that folder in the searchbox on Photos will help to find the contents together, but you can try. 

The unwanted folder itself will get removed from the Computer-tab in Drive automatically.


Answer:

Maybe I am wrong about folderselection in Backup & Sync preferences: if you have the main folder like "Pictures" selected, all its subfolders and sub-subfolders will be selected. 
But if you choose Select folder in that window, you may be able to deselect the unwanted folder in the tree under the Picture-folder immediately.


Answer:



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Question: I keep getting a message saying I am popular with over 6,700 views of my photos. How do I stop it?

Looked under settings to try and disable I cannot find it.

What you're talking about sounds like the Google Maps notifications regarding pictures you've uploaded to Maps. You should open the Maps app and go to your Contributions section to look for notification options. Or maybe in the Maps app settings somewhere about that. Either way, that's a Maps notification, not  Google Photos. 
 


Answer:



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Question: How to sign out

Someoen has my phone I need to shut it down

Spenny Over, 
 
I'm sorry for what you're experiencing. Below are some official Google pages to lock your device, secure your account, and maybe even locate the device. 
 


Answer:



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Question: Where is location of 5805851167

Can't located



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Question: Does Google Photos delete my device copies when I empty my trash online?

I deleted a bunch of videos on photos and then emptied my trash to make space so that i could reuplo…

I deleted a bunch of videos on photos and then emptied my trash to make space so that i could reupload them in worse quality. but it seems like doing that also reached into my device and deleted the original copies. is that ? am I missing something? why would this be this way? I am really stressed out about this.

Answer:

Hi, Adora Blue
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Google photos app removes pics from your device the moment you delete that from the cloud.
Trash holds that for sixty days giving you an opportunity to undo your action.
However, Once you empty the trash, that becomes permanent delete.
 


Answer:



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Question: I cannot delete images from the google photos app, which are stored on the sd card.



I cannot delete images from the google photos app, which are stored on the sd card. 
The app shows notification that photos font have permission to sd card.

But in the google photos alpp settings , there is no option to allow sd card to access photos.

Answer:



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Question: How can I create my own stylized photo like the ones Google photos makes?

I like the way Google photos makes the stylized pictures look but it doesn't choose the ones that I …

I like the way Google photos makes the stylized pictures look but it doesn't choose the ones that I want, so I'm wondering how I can make my own come out the same.

Answer:

Hi, Kat Kat 2308
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Regretfully, users can't create stylised pics on their own.


Answer:



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Question: How to delete part of a video

I want to delete a portion of a recording.

Hi, L White 9065
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The editor in Google Photos allows to remove a portion of a video either from the start or the end.
 
Nevertheless, you can make two copies of a video. The first one trimmed at the start and the second through the end.
Then, join these two through the Movie option.


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