Google photo QA: Albums missing from app on ipad but show on the website on laptop

Question: Albums missing from app on ipad but show on the website on laptop

I can see albums on the laptop that do not appear on the app. They used to appear, and the individua…

I can see albums on the laptop that do not appear on the app. They used to appear, and the individual photos are in the photo stream so where are the albums??

Answer:

Hello Toni,

Thanks for stopping by the Google Photos Help Community.

As you've mentioned that you're able to view all the albums on the web version of Google Photos and not on iPad, please give a try to the steps mentioned below:

1. Disconnect and reconnect the Google account from the Google Photos app on your iOS device.

2. Uninstall and reinstall the app.

3. Restart your device.

Keep me posted.

Best,

Sonya

Answer:

Hi Sonya. Thank you for that. I did try deleting the app and reloading and that didn't make any difference. BUT - after I posted the question I went back to the laptop to make a note of which albums I was missing from the app on ipad and I noticed that the missing albums had the word "shared" along side them. This was a puzzle as I had not shared them with anyone. But when I went back to the laptop and shared the albums with myself (had to do it individually, about 50 of them) they then appeared in the app. So I don't know what happened but it has worked for now.

Kind regards

Answer:

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Question: Can u tell the device where my id was logged in from 2020 jan

I lost my i phone can u tell where my id was logged in from jan 2020

Hi, harsh deep 2891

Welcome to Google Photos Community Support Forum & thanks for your query.

You can visit the link https://myaccount.google.com/device-activity and see where you were logged on.

Answer:

Hi, harsh deep 2891

Thanks for your reply.

The Google Photos app acts as a portal viewer and shows the content from the phone + currently logged account in Google Photos.

That creates a impression regarding the backup.

You should always verify the correct status by looking at the messages at the backup and sync option.

Further, you should verify that by visiting the link https://photos.google.com

Can you do so now?

Nevertheless, if you do not find pics through the web link, that means the backup was imperfect.

If so, regretfully, there is no way to get back anything through Google Photos.

Answer:

If you know your old accounts, you always can try to log-in to photos.google.com in the Chrome-browser in order to check if anything is still there. But I am aftraid not after such a long period of inactivity. Normally you are warned then, but if you don't use Gmail daily, you have missed such warnings too.

In general it is a big problem that people start with making a new account for a new phone and then your history at Photos gets broken and people mostly forget about the details of their old accounts.

No Google here - just volunteers.

Thus see https://accounts.google.com/signin/recovery

Sorry

Answer:

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Question: Can u tell why i have back up of only upto 2017 but i used i phone with google pjotos upto 2019

I got only my photos onlyupto 2017 As i lost my phone that i used till 2019

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Question: Pics look like film negatives.

Tried all suggestions in app. Photos still look like film negatives. Thx Bob

Hello Bob,

Please check the Android Settings-> Accessibility:->Colour inversion or Colour correction, which could need turning off. Your device may have different choices so check if there any other options you think might affect your photos.

Regards,

Peter

Answer:

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Question: Turn off the motherfucke nassistant voice before I go postal you retarded incompetent fucks

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Question: Why too laghing while casting?

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Question: FREE UP STORAGE SPACE IN DEVICE to remove original videos and photos is NOT responding or functionin

I have deleted files using SMART MANAGER but here in OTHER CATEGORIES showing 890mb I could not find…

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Question: I want to recover my permanently deleted videos from Google photos from last 2 years

I want to recover my permanently deleted videos from Google photos in last 2 years

Hi, Afzal khan 2488

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

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Question: Phone keeps saying it can't play this video why?

Took video,it shows up but says it can't play this video

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Hi I'm trying to recovery my google photos that are permanently deleted

I'm trying to get my deleted photos from google photos over a year ago I'm not sure how to get them …

Hi, paperjunkies

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

and run a scan for anything to recover.

Answer:

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Question: How do i recover my permanently deleted photos? I need them though

Yes I tired checking it but unknowingly I have deleted ...its wasn't back up photos n videos ..I nee…

Hi, Delu Jack

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

and run a scan for anything to recover.

Hi, Delu Jack

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

and run a scan for anything to recover.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Monectg13123@gmail.com

Jikuctg90@gmail.com

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Question: Upgraded account to 100GB. Google photos will still show 15GB available. Drive and Gmail show 100

So... I've upgraded my account to 100GB storage. It was immediately efective on Drive and Gmail. But…

So... I've upgraded my account to 100GB storage. It was immediately efective on Drive and Gmail. But photos keeps showing 15GB and will not backup photos and videos. As far as I know they all share the same storage... So... It's getting quite frustrating...

Thanks in advance,

Rodrigo

Answer:

Hello Rodrigo Camino 5204,

Welcome to Google Photos Community.

Please check your storage status at https://photos.google.com/quotamanagement check what it says there.

If the storage hasn't been updated,

Please contact Google one support from the below link.

Google one support

Hope this helps.

Thanks.

Answer:

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Question: I am not receiving my photo

Hi, anil chauhan 566

Welcome to Google Photos Community Support Forum & thanks for your query.

However, had you backed up your pics to Google Photos?

Further, did you delete those through Google Photos?

If yes, then you should be finding the deleted pics in the bin, unless you have emptied the bin also.

Answer:

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Question: Helo google team,i actually I have a prblm in google photos this app is not working please help

Just update the app still not working,

Hi, Muskan Mishra 1068

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your problem is unclear.
Can you provide some more details, screenshots etc. to provide some more information?

That will help in understanding your requirements.

Answer:

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Question: Why can't I edit screen recordings?

I have tried uninstalling it and removing the permissions then accepting the permissions again but a…

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Question: Please remove all or marlo harris pictures

Please delete of Marlon Harris pictures from my page he is a Raper Man

We can't delete anything, so you should ask yourself how they got there and remove the cause.

Or just delete them yourself.

Google Photos basically is private, so it always are strange stories that strangers appear in the photostream without doing something stupid yourself by syncing some folder from some ugly app.

Sorry, just volunteers here and we have no access to your account.

Answer:

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Question: Google photos is putting the wrong time on my photos! Uhg help!

Google photos timestamp wrong!

Please check straight on Google at photos.google.com in the Chrome-app. If you open a photo and you hit the circled i on top right, you will its date: are they wrong there too or in the app only?

PS: be aware that pics from originating from social media or sent via mail often have lost their original dates.

Answer:

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Question: Hai I deleted my important video from my google photo permanently .how can it's backup

Recovery videos

Hi Abin,

I’m sorry, it’s not possible to recover videos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted video recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20videos&c=apps and run a scan for anything to recover.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Downloaded photos not going into Google photos . Its in my gallery and Google wont even accept it

Photos are downloaded and actually go in my gallery but I want them in Google photos so they are bac…

Photos are downloaded and actually go in my gallery but I want them in Google photos so they are backed up. I never had this problem before. When I try to upload it into Google photos it's not even showing up...I don't know who do...

Answer:

Hi Zach,

It sounds like Google Photos has not been given permission to view/access the photos on your phone.

I would suggest one of two things:

Uninstall and then reinstall the app
Check you have given Google Photos permissions
1. Open up your phone settings
2. Look for the Apps section
3. Find Google Photos
4. Check the permissions for Google Photos

Answer:

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Question: Trying to figure out who shared an image with me on January 15 around 3:15pm

Find out who specifically shared an image with me on January 15th around 3:15pm

Hi Branden Ginsberg,

Thank you for posting to the Google Photos Forum today,

As long as this was done through Google Photos, you can see everything shared with you from the Shared tab. Once you go into this you'll be able to find the profile picture and name of the person that shared this with you.

If you have anymore follow up questions, please let us know.

Have a lovely day 😊

Answer:

Hi Branden Ginsberg,

Thank you for posting to the Google Photos Forum today,

If you have anymore follow up questions, please let us know.

Have a lovely day 😊

Answer:

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Question: Recovery of permanently deleted photos

Dear team, My phone was with my mother and she accidentally deleted many photos permanently from Goo…

Dear team,

My phone was with my mother and she accidentally deleted many photos permanently from Google photo drive and it has been long time ago it is not even reflecting in trash bin. You are requested to help me in getting my photos recovered. I hope you understand how memories important in life

Answer:

Hi Rafat,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Hi Gade,

I'm sorry, the photos were deleted too long ago and it's no longer possible to recover them.

Hello S. JERLIN DAFNIYA,

Welcome to Google Photos Community.

Open the same video on www.photos.google.com on your desktop/ laptop can you hear anything?

Let me know how it goes.

Thanks.

Answer:

Then there would be no audio in your vedio that's the reason you can't hear sound from that vedio.

Thanks

Answer:

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Question: Used Backup & Sync to Get All iPhone/Apple Photos into Google Photos - Can I Now delete those folder

I used Backup & Sync on an old Mac to get all my photos out of iPhoto and Apple Photos into Google P…

I used Backup & Sync on an old Mac to get all my photos out of iPhoto and Apple Photos into Google Photos. Confused about 2 things:

1) On the Backup & Sync app Preferences, the setting ""Upload newly added photos and videos to Google Photos" is selected. And I see the photos went into Google Photos. But on my Google Photos web settings the toggle for "Sync photos & videos from Google Drive" is set to off. This seems wrong given that I just used Drive's backup and sync tool to get a bunch of photos into Google Photos.

2) What I want to do is delete the photos out of Google Drive, as I am trying to avoid muddying up Drive and Photos and just want to keep the majority of photos just in Google Photos. I only took the steps in question 1 to make it easy to get thousands of photos into Google Photos. I also know I uploaded a good amount of duplicates in my quest to get *everything* off my old Mac, and that is likely taking up a fair amount of GB of storage, even if Google Photos smartly removes the duplicates.

But it seems reading through the help pages that deleting stuff in Google Drive (even if it's just backed up and synced from a specific computer?) will also delete it in Google Photos.

Answer:

Hi Taylor,

Welcome to the Google Photos Help Forum.

Just to let you know, Upload newly added photos and videos to Google Photos will upload the photos of your Desktop to your Google Photos.

And the option of Sync photos & videos from Google Drive will show the photos of your My Drive into Google Photos.

But as you'd not like to have the photos in Google Drive, I recommend downloading the photos to your device so that they can get synced to your Google Photos directly.

For more information, please check the Help Center Article on how Google Photos works with Google Drive and backing up photos & videos.

Let me know if this helps.

Best,

Emma

Answer:

What device am I supposed to be uploading 4,000+ photos to? They're already in my Google Photos, I just want them out of my Google Drive without also removing anything from Google Photos.

Answer:

Hi Taylor,

I can expand on this tomorrow if required, but in a nutshell Backup and Sync creates a dummy hierarchy in Google Drive which is zero rated for storage and integral in the Backup and Sync process and should not be touched. This hierarchy is under Drive / Computers.

Sync photos from Google Drive is a separate function which applies to photos manually uploaded or synced with Google Drive to the Drive / My Drive section.

What you see is how it should be and should not be tampered with unless something has gone wrong,

Regards,

Peter

Answer:

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Question: Upgraded to 100 GB and my back up has been stuck for 2 days

I have made the upgrade to 100 GB but since then the back-up won't work anymore. I made the purchase…

I have made the upgrade to 100 GB but since then the back-up won't work anymore. I made the purchase 2 days ago, and it still shows the back up is pending.

I have tried everything from the help and feedback section but nothing works.

Answer:

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Question: I have delete my images by mistake and i want to recover images.

Google photos apps. I have delete my images by mistake and i want to recover images.

Hi, RH RAJIB

Welcome to Google Photos Community Support Forum & thanks for your query.

However, had you backed up your pics to Google Photos?

Further, did you delete those through Google Photos?

If yes, then you should be finding the deleted pics in the bin, unless you have emptied the bin also.

Answer:

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Question: I had photos and videos in bin, but now I can't find them it's not even been 60days yet. Please help

I restarted my phone in the hope of it being and glitch and everything should show up properly in th…

Hi Lorrr,

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: my gallery pictures are being deleted but i have google drive and photos uninstalled and turned off.

i have google drive set to only back up my email and the app is not on my phone. the google photos a…

i have google drive set to only back up my email and the app is not on my phone. the google photos app is not on my phone and its back up features are disabled. my gallery photos are constantly deleting themselves, i believe it is google but i do not know and do not know how to check. i cant find what is deleting my photos but my phone has no malware. how can i fix this? ive had the problem for 2 months on my samsung s9+. samsung cloud is not activated and cloud back up is turned off.

Answer:

Hello Darth,

Welcome to the Google Photos Help Community.

Since you've mentioned that the Google Drive and Google Photos App isn't on your phone and even the backup & sync is turned "OFF\

Answer:

i understand it may not be caused by google photos, however searching around the internet and social media its openly stated that this problem is only created by daily gallery updates from google photos and cloud back up. while its i have google photos uninstalled and cloud back up disabled, there are google functions coded directly into the gallery application itself which could be causing this.

on the cause itself ive ruled out:

norton antivirus and junk cleaner (running these does not delete anything in gallery)

device optimization and maintenance in samsung s9+ settings

device cache and temp file clearing in device maintenance in samsung s9+ settings

i have no viruses or ransomware detected so its not that

and my internet browsing has been fine so far and i clear cache of internet browser daily and its not that either.

my norton says all the apps ive got are safe and i only download apps if they have a good reputation and very large user base.

simply put if its not googles modifications to the gallery apps programs, then from a programming perspective i have no idea how my images are going from Saved File space to Free File Space on file registry save state on the sim card by themselves.

Answer:

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Question: I have delete my image by mistake and i want to recover images.

My pictures have been deleted, I want to get the pictures back again. Help me a little.

Hi, Rs Rajib 3909

Welcome to Google Photos Community Support Forum & thanks for your query.

However, had you backed up your pics to Google Photos?

Further, did you delete those through Google Photos?

If yes, then you should be finding the deleted pics in the bin, unless you have emptied the bin also.

Answer:

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Question: How to pause backup

How to pause backup

Hello Nakul Raut,

Welcome to Google Photos Community.

Open the Google Photos app, click on your profile > photos settings> Backup & Sync and disable the backup toggle.

Hope this helps.

Thanks.

Answer:

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Question: How to recover my deleted photos? 🤧

My deleted photo how to recover?

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Question: A bug of change TimeZone?

If i change timezone of the photo which the photo time was PM, it will save as AM

If i change timezone of the photo which the photo time was PM, it will save as AM

Answer:

Hi Johnny,

Not a very good illustration, if I change a time zone for example

08:00 GMT or 08:00 AM

change to China which is GMT+8 the time will change to

16:00 CST or 16:00 PM

Which is essentially the same time in the two places.

If you have a problem because the time zone has been interpreted incorrectly you would need to change both the time and zone to be what you want.

Answer:

That is not what i mean.

09:00 GMT PM 06:56

change to 08:00 GMT

It should be PM 05:56 ,but it will become AM 05.56 at default

Answer:

Sorry Johnny, I am getting confused with the Chinese characters as I do not see any AM/PM indication as it uses the 24 hour clock. Do you think it is a translation issue,

for example, can you change a time to a time after noon as per below

Answer:

How do i change to 24 hour clock?

I dont think its a translation issue.

(1) It should be PM ,after i save, the time is AM 05.56 which should be PM 05.56

Answer:

Hello again Johnny, it looks like it might be a bug in the Chinese version as a colleague sees the following.

Change a photo to GMT 10:42 AM

Change the time zone to GMT+8

Time changes to 6:42 PM

If you confirm the same action I will submit a bug report,

Thanks,

Peter

Answer:

Not sure if you want to test a few settings, my friend advises that the format is changed with the Google account language at https://myaccount.google.com/data-and-personalization

Mine is English UK and 24Hr

My Friend is English US and AM/PM

Answer:

Sorry Johnny, I am getting confused with the Chinese characters as I do not see any AM/PM indication as it uses the 24 hour clock. Do you think it is a translation issue,

for example, can you change a time to a time after noon as per below

Answer:

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Question: Trying to get All my photos

Trying to get All my photos and videos

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Question: My Android enforce a factor reset without backup or my authorization. How can i restore my photos?

Hi experts, I lost all my photos due to an accidental factory reset. I tried to recover lost data by…

Hi experts,

I lost all my photos due to an accidental factory reset. I tried to recover lost data by installing some existing apps on my samsung galaxy note 20 phone without success.

Is it possible to restore all my photos using a powerful tool? Can you provide an efficient process to help me restore my lost photos?

Thank you for your help.

Answer:

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Question: Why aren't all my photos on the app?

I just got a new phone. My photos are still on the app on my old phone. But 6 months are missing wit…

Hi Kristin,

Welcome to the Google Photos Help Forum.

I do understand the inconvenience as you're unable to find the photos of your Google Photos. Therefore, could you please confirm if you can find out the photos through the web version of Google Photos?

If not, I recommend checking the below options to find out the videos:

Blogger
YouTube
Gmail
Google+

If you don't find the photos, I recommend looking for the photos using the below links:

drive.google.com (under Google Photos)
get.google.com/albumarchive
other online photo or file storage services you use (e.g. Dropbox, OneDrive, iCloud).

For more information, please check the Help Center Article on finding missing photos & videos.

Hope this helps.

Best,

Emma

Answer:

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Question: Permanent delete video photo and restore

Permanent delete video and photo restore

Hi, Kumaresan P

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

and run a scan for anything to recover.

Answer:

Google photos premanently delete photo and video trash by mistake and important past 2 years delete photo and video restore or back kindly help

Answer:

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Question: A video is not opening on my device

A video can't open in my device

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Question: Please help me I have deleted accidently my some photos from bin also now. Indeed them what should

Ihave deleted my some photos from bin also so please recover my all photowhich is deleted from bin p…

Hi, Ishan Kukreti

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something through the bin despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

and run a scan for anything to recover.

Answer:

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Question: Find pictures from old gmail.com

Pictures from 2019

Hi, Lawrence Guaydacan 5853

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you log into the old email account?

If yes, you will find the pics to be there still.

However, if you have forgotten your user ID or password, I suggest, you please visit the link:
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is
https://support.google.com/accounts/community?hl=en

Answer:

Hi, Lawrence Guaydacan 5853

Thanks for your reply

However, to get the pics through your old account, you should know the user ID & password.

If not, then regretfully, nothing can be done through this forum. You have to create a post in Google accounts forum only.

Answer:

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Google photo QA

Friday, April 1, 2022

Albums missing from app on ipad but show on the website on laptop

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