Google photo QA: Many photos were missing and suffeling how could I get back

Question: Many photos were missing and suffeling how could I get back

22nd December 2019 I have seen recently taken pictures... I have taken on 2021 July I have no idea..…

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Question: I wrote regarding a purchase I did not authorise. I still haven't heard, please help

An unauthorised purchase of $169.99 was made on my phone in December 2018.

Hi Vera,

Welcome to the Google Photos Product Help Forum!

This is a support forum with answers provided by people who don't work for Google.

What you are describing sounds very abnormal if you don't know what it is about. If you saw a charge on your credit card, contact them (probably via a phone number on the back of the card). They should have experts on dealing with issues like this who can help you.

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Please don't charge my credit card

I didn't allow and I don't want to use any service from you again

Please help

Answer:

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Question: How do I take off 360 view from a picture?

Every time I download a google photo to transfer it to my normal android gallery it downloads as a 3…

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Question: My photos was deleted in last 5 day what can i do?

My photos was deleted in last 5 days what I can do

Hi Vishnubhai,

Thank you for stopping by the Google Photos Help Forum.

It looks like you're trying to restore some photos from your Google Photos. If yes, please check if the photos are present in the Trash of Google Photos and restore them through the below steps:

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu.
Click on Trash.
Touch and hold the photo or video you want to recover.
At the bottom, tap Restore. The photo or video will be back:

In your phone.
Into the "Photos" section of the app.
Into any albums it was in.

But if you've already deleted the photos from the Trash from your Google Photos, there is no other way to restorethem.

That being said, if you would like to see this feature implemented in the future, I recommend leaving feedback about it through the following steps:

Open Google Photos.
Click on Menu.
Select Send feedback.
Click on Send.

The product team reviews the feedback regularly and uses it to better improve the product overtime.

Let me know if you have any other questions.

Best,

Emma

Answer:

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Question: I'm hacked

I have been to 4 different sources . They control my phone numbers and info.

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Question: They control emails and phone numbers and pics. They send to whoever and whenever

They control settings

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Question: Free up device storage greyed out

I am trying to delete photos from my phone that are saved to Google photos, I have a Pixel 2. Howeve…

I am trying to delete photos from my phone that are saved to Google photos, I have a Pixel 2. However, "free up device storage" is greyed out in settings. I had tried to use another photo storage service, but it wasn't working out so I deleted it from my phone. How do I get Google photos to allow me to delete saved photos again? Thanks.

Answer:

@Kim

Then it looks if nothing is backupped at Google at all.

Did you have checked that on photos.google.com in the Chrome-app?

Come back to report please.

Answer:

Okay, but you can't select automatic backup on the site (photos.google.com) in Chrome - you have to that in the Photos-app via settings > backup > ON (including the right account and quality).

It may take a lot of time before "backup completed" is stated under your profile circle and then you can try to free-up space on your phone - be aware that you will have then no pictures at hand for messengers etc. unless freshly shooted.

In the system setting you can see how much free space you have on phone - if less then 5 GB you may get in troubles soon, especially when shooting movies. So take care and use free-up space more often.

best

Answer:

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Question: Buttons! Buttonsà Who's got the buttons?!?

The three buttons available during video playback, after activating them, have always been back, pau…

The three buttons available during video playback, after activating them, have always been back, pause/play, and forward. For some reason, only pause/play is the only one that shows up both on my phone and my tablet. I use the missing buttons extensively. How do I get them back?

Answer:

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Question: My all photos are getting backed up double time. And showing all photos are remaining to back up.

My photos are backed up double each. Instead of that the app is counting all my photos again to be b…

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Question: My phone doesn't give me an option to allow google photos to acess my photos

When I open the google photos app, It says I need to allow access to photos in privacy but when I go…

When I open the google photos app, It says I need to allow access to photos in privacy but when I got to privacy in settings, google photos is not one of the apps that have requested access so how do I allow access?

Answer:

Don't understand why you want to use the complicated Google Photos app on your iPhone, but without any special settings the app should show all photos in your camerarol, but not the photos you may have hided in the Apple Photos app.

Because I can't test that quite special situation and I am not aware of any setting in the Google app under your profile which can set to neglect the hidden folder.

Sorry - hopefully other volonteers jump-in.

Answer:

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Question: How do I get my videos on sd card

0 I said how do I get my videos on SD card

Hi, Dave Pearson

Welcome to Google Photos Community Support Forum & thanks for your query.

Although there are multiple ways to transfer the content from the internal memory of the phone to an SD card, doing so through Google Photos allows retaining the backup and sync aspect.

Please follow the steps below to achieve the transfer.

Open Google Photos.
Tab Library.
Tap the desired folder under Photos on the device like Camera, Screenshots etc.
Select videos by long pressing then tap others after the tick confirms the first selection
You can also long-press and stroke down while still in a pressed condition, to select a batch.
Next, tap the 3 dot menu top right.
Tap Move to folder.
Tap New SD folder, type a folder name then tap Create.

Note that if the photos are backed up to Google Photos this will not remove them from the Photos, and even if the new folder is not selected for Backup & sync any contents will still be deleted if you delete that using the Google Photos app.

Answer:

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Question: I want to recover my deleted photos

I want my deleted photos and video pls i deleted 20 days

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Question: How can I back up my google photos into my gallery? Samsung Galaxy S 10.

I noticed one day that my photos in my gallery were gone and needed to get them back. I tried lookin…

I noticed one day that my photos in my gallery were gone and needed to get them back. I tried looking in my files and trash. I found Google photos and found them but don't know how to get my photos into my gallery.

Answer:

Hi, General Hilt

Welcome to Google Photos Community Support Forum & thanks for your query.

Possibly you used the free up space utility.

The free up option removes the originals of backed up pics from the phone.
That creates space to capture new photos.
Restoring the backed up pictures would be defeating the whole purpose of the free up space exercise.

To bring back the pics to your phone's gallery either, you can download photos one by one.

Regrettably, there is no option to do so on a batch of photos.

Alternatively, you can install the Google One app. There is a one time option to restore up to two hundred most recent photos to the device.

However, that will not restore the local folder structure.

There is no requirement to join Google One. The option is available to everyone.

However, the method may not be helpful to recover something when the count is more than two hundred.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/.

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.

That will bring everything to your phone.

Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera.

Answer:

But you better can learn to use Google Photos as your gallery, because that one will survive your current phone and your oldmodisch gallery not. So your old gallery is no backup.

If the pictures are too large, you can shrink them down to day-view or even month-view by moving two fingers together on the screen to have a more comfortable overview.

And via the right border you easily can scroll back to the past when you have started to backup at Google.

And you can create thematic albums which also will survice your phone and can be viewed on TV via Chromecasting or shared with other neat soldiers :-)

And you will have all other private benefits from Google like searchings and showing location collections etc.

And on your next phone you simply can go on when you use the same Gmail-account.

And there is a lot of helpinfo in background.

Best

PS: fresh photos shooted still will show-up in your old gallery and can be used for social media.

But they also can be viewed and shared via the Google Photos app in much better quality and without loosing their original data.

Answer:

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Question: I am want to bring back my old account from two years ago.

Look at Yahoo acct and it didn't come up.

Hi, Creg Jenkins

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is
https://support.google.com/accounts/community?hl=en

Answer:

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Question: internal storage maxout. Can't setup screen shots & audios/videos to store automatically on SD card.

setting does not allow/provide feature to default screenshots & audios/videos storage to external st…

Hi, HTran

Welcome to Google Photos Community Support Forum & thanks for your query.

You can move the existing photos & videos to the SD card & make room on your phone

Although there are multiple ways to transfer the content from the internal memory of the phone to an SD card, doing so through Google Photos allows retaining the backup and sync aspect.

Please follow the steps below to achieve the transfer.

Open Google Photos.
Tab Library.
Tap the desired folder under Photos on the device like Camera, Screenshots etc.
Select photos by long pressing then tap others after the tick confirms the first selection
You can also long-press and stroke down while still in a pressed condition, to select a batch.
Next, tap the 3 dot menu top right.
Tap Move to folder.
Tap New SD folder, type a folder name then tap Create.

Answer:

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Question: How to recover google account with only phone number?

My moms phone was hacked and had to be factory reset. She had an android and had created a google ac…

My moms phone was hacked and had to be factory reset. She had an android and had created a google account when she got the phone. She signed into the phone with that account and all of her pictures saved to google photos on that account for several years. When the phone was factory reset, she did not remember the username nor the password of the account and lost access to all of her pictures. They mean a lot to her and I am just wondering if there is a way to see what username was tied to her phone number so we can recover the account?

Answer:

Hi, Nikhilesh Thota

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is
https://support.google.com/accounts/community?hl=en

Answer:

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Question: where is these new tools in photos

said new tools gor spapshots n stuff and wondering why photos are only0.2mpixils

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Question: Please help, why is my photos looking funny? Every photo seem hollow and all people has white hair

I've downloaded my photos from Huawei P30 lite to Samsung A32 and all photos look funny. I have trie…

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Question: Missing order hardback photo book

Find my order for the hardback photo book

Hello Susan,

Welcome to the Google Photos Help community.

After you buy a photo book, it may take 2–3 business days to print and package it. When the processing is complete, the package is shipped to you. You can always check the status of your order.

Incase if your photo book didn't arrive, report a problem with your photo book by following the below steps:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
Tap Menu Photo books.
Under "Past orders," select the photo book you want to report.
On the details page, tap Contact us.

Keep me posted.

Best,

Sonya

Answer:

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Question: Status updates are not getting cleared

Wants to clear status update cache

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Question: Why you guys are not making photos app in dark theme just like other apps u have made ?

I m looking for the dark theme on photos app just like other apps Google have made they have dark th…

I m looking for the dark theme on photos app just like other apps Google have made they have dark theme only one app is left with dark theme that is photos so make this update as many people and me want this update . ..

Answer:

Hi, harshit SHUKLA

Welcome to Google Photos Community Support Forum & thanks for your query.

Photos app emulates the theme on the device.

If you set dark theme on your phone, Photos app will use that.

Nevertheless, you can suggest the feature to have the dark theme option independent of the device through the help & feedback route.

Answer:

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Question: How do i restore all my photos from 2015

Hi Ibeawuchi,

Thank you for stopping by the Google Photos Help Forum.

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu.
Click on Trash.
Touch and hold the photo or video you want to recover.
At the bottom, tap Restore. The photo or video will be back:

In your phone.
Into the "Photos" section of the app.
Into any albums it was in.

But if you've already deleted the photos from the Trash from your Google Photos, there is no other way to restorethem.

That being said, if you would like to see this feature implemented in the future, I recommend leaving feedback about it through the following steps:

Open Google Photos.
Click on Menu.
Select Send feedback.
Click on Send.

The product team reviews the feedback regularly and uses it to better improve the product overtime.

Let me know if you have any other questions.

Best,

Emma

Answer:

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Question: Google photo doesnt show subtitles created by mkvtoolnix

I have added subtitles to a movie by mkvtoolnix, permanently, it works well, but when I upload it in…

I have added subtitles to a movie by mkvtoolnix, permanently, it works well, but when I upload it in google photo, it doesn't show it...how can I fix it, is it ant software to do this for me, it is very important for me

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: I'm trying to change my sim card to enable mode but I don't know how

Enable my SIM card

Hi, Dutch Boi

Welcome to Google Photos Community Support Forum & thanks for your query.

Google Photos app doesn't need sim card. That can work even with WIFI or LAN.

Answer:

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Question: Pleas my whatsaap document is not avilibal

Pleas my photo is document not avibal help plese mybphoto

Hi, Gurpreet Tatla

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, your query is not related to some feature in the Google Photos app.

Did you make some changes through the Settings -> Chats -> Media visibility in WhatsApp recently?

Nevertheless, WhatsApp hides the media folder from visibility to other apps, usually.
But, you will find directions on how to unhide that on WhatsApp FAQ pages.

Answer:

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Question: The cast option was not showing in my device why?

.

Hi, Kakali Choudhury

Welcome to Google Photos Community Support Forum & thanks for your query.

You will find the cast option in the settings of your phone. You will find that listed in "Connection preferences".

Answer:

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Question: Unable to log in my ac akhilapardeshi022@gmail.com

Tried to log in unsuccessfully

Hello Jagdish,

Welcome to the Google Photos Help Community.

Unfortunately, we might be of a little help as this forum focuses on Google Photos and its related issues. However, as your issue relates specifically to Gmail/Google, I'd suggest posting your issue to the Gmail Help Forum for further assistance.

Do reach out if you have any questions.

Thanks,

Sonya

Answer:

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Question: Lost my recent collage suggested by google

Searched

Hi Suguna,

I suggest that you look for the collage here:

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Monthly Google account storage didn't update

?

Hi, Dave Parker 3999

Welcome to Google Photos Community Support Forum & thanks for your query.

You are paying monthly subscription for some fixed quantum of storage. That's like a rented space. That will remain constant till you subscribe to a higher amount.

Answer:

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Question: How to use video clip sound in Ring yone

Looking for a solitio to set Ring tone from a video clip, how to do that

Hi, deb prasad ghosh

Welcome to Google Photos Community Support Forum & thanks for your query.

You can extract the sound clip in the video through some web based utility & then use that as a ringtone.

Answer:

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Question: How do I transfer all of my photos in Google Photos back to my Android gallery

I'm trying to figure out how to transfer all of my photos that are in Google photos back to my Andro…

See Download from Google Photos to (mobile) device

Answer:

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Question: Recover my all video

My all video plz recover

Hi, Deep Redhu 7779

Welcome to Google Photos Community Support Forum & thanks for your query.

However, had you backed up your pics to Google Photos?

Further, did you delete those through Google Photos?

If yes, then you should be finding the deleted pics in the bin, unless you have emptied the bin also.

Answer:

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Question: Why has Assistant stopped creating animations?

Trying to create photo time lapse animations with up to 50 photos.

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Question: How do I store my photos on my SD card instead of on my phone's internal storage?

I don't care about Backup and Sync, I'm talking about before I'm in a place with good internet. How …

I don't care about Backup and Sync, I'm talking about before I'm in a place with good internet.

How do I make the Photos app keep my photos on my SD card until they can be synced to the cloud.

Currently the Google Photos app takes up a ton of space on my phone's internal storage when I bought a nice little SD card so I hopefully wouldn't have to have issues downloading updates for my apps I need for work.

Answer:

@ Kristen Cowan

"How do I make the Photos app keep my photos on my SD card"

The Google Photos app does not do that: storing photos you take on the SD card is a setting of the camera app.

Answer:

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Question: What happens to the 100 GB of storage if I cancel my subscription?

I need to know what would happen to the photos

Hi, Mia 128

Welcome to Google Photos Community Support Forum & thanks for your query.

The storage space allocated to you will come down to the default 15 GB, you will los access to the photos & Gmail unless you delete the extra items & bring your storage requirements below 15 GB.

Answer:

But it is not easy at all to bring down your storage needs down to far below 15 GB, because bulk deletions always are punished by Google with eternal delays before your counter goes down and we don't know how you can prevent that. So better to go on with paying to have more freedom.

Unless you clearly tell us what your main reason is.

Answer:

Hi, Mia 128

Welcome to Google Photos Community Support Forum & thanks for your query.

The storage space allocated to you will come down to the default 15 GB, you will los access to the photos & Gmail unless you delete the extra items & bring your storage requirements below 15 GB.

Answer:

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Question: Video not backed up

Back up failed for a video less than 10gb and less than 75mp

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Question: back up all picture

back upp all my picture and video pleass

@ Hildariene Ida

See https://support.google.com/photos/answer/6193313 and come back here when you need more info.

Answer:

Hello,

You can easily back up your photos in google photos, simply connect your phone to wifi or Mobile data and open the app, it will start backing up automatically.

Answer:

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Question: can no longer upload any photos from keepsafe app to google photos sync is turned on

trying to upload some photos from keepsafe into google photos used to be able to do it. now no photo…

trying to upload some photos from keepsafe into google photos used to be able to do it. now no photos will upload says uploaded however photos are not in photos or any other folder.

Answer:

Hi Thomas ,

Welcome to the Google Photos Help Forum.

Could you please confirm if you're trying to backup photos from your Keepsafe app to Google Photos when you say upload photos?

If yes, here are the steps that would help you to do so:

Open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu.
Select Settings.
Click on Back up & sync.
Tap Back up & sync on or off.

If that's not what you're looking for, please write back to me with a screenshot so that I can look into the matter and help you accordingly. Please redact any personal information while sharing the screenshot.

For more information, please check the Help Center Article on backing up photos & videos.

Looking forward to hear from you.

Best,

Emma

Answer:

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Question: Why aren't they in trouble 😂 for hacking my picture on my phone

I I am sick I am sick of being hacked by these people I want something done now no waiting no nothin…

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Question: Google photos app won't open on IPAD

Tried clear data, don't have that option in IOS

Hi there,

Is there any error message that is appearing when you try to open the app?

Could you please tell me what's your iPad model and iOs version as well, please.

Cheers,

MAB. ;)

Answer:

Hi Susan,

Welcome to the Google Photos Product Help Forum!

Clear cache and data are available in Android but not in iOS because (I am guessing / assuming) Apple restricts other company's applications from many file system activities.

On iOS, the best things you can probably do:

Close all recent apps.
Make sure that iOS is up-to-date.
Make sure that the Google Photos App is up-to-date (see "First, here's how you do it on iPhone:...").

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Google photo QA

Friday, April 1, 2022

Many photos were missing and suffeling how could I get back

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