I have a account floydnichols08@gmail.com

Question: I have a account floydnichols08@gmail.com

Email and pictures



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Question: Where are my photos? Photos were stored in google photos from over 10 yrs ago now they are gone 😥

My photos are missing??? I had photos stored in google photos of all my travels from 2005/2006 and p…

My photos are missing??? I had photos stored in google photos of all my travels from 2005/2006 and photos  after this date which seem to have just disappeared....these have such valuable memories which have just vanished... can you tell me what has happened to them.... this is on android, web... wherever I can view google photos. Thanks

Answer:



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Question: How did I return my photos to my phone and remove them from Google I want to be able to access all m

I don't want google to have my photos I have legal documents I need access t all the time not just s…

I don't want google to have my photos I have legal documents I need access t all the time not just sharing with Google what give Google the rite to take my personal photos I want all of them back in my Android so I can attach them to messages ect

Answer:



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Question: Manualbaxla

Bag do graduate



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Question: Need help logging into my account floydnichols08@gmail.com

Logging in my account

Hi, Floyde Nichols

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is 
https://support.google.com/accounts/community?hl=en

Answer:



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Question: I'm actually Allen's girlfriend Allen passed away...on my DEVICE SETTINGS I came along an option to

(this is carrieanne Allen passed away) In DEVICE SETTINGS in where ALL APPS are LISTEDi clicked on G…

(this is carrieanne  Allen passed away) In DEVICE SETTINGS in where ALL APPS are LISTEDi clicked on Google photos then the list of option like uninstall etc.i chose storage and manage space on my device then DELETE .....DATA... FROM MY DEVICE from usersaccounts signed in and said don worry your photos and videos won't be deleted but there not there now.. (it was Allen's I didn't know his account was onLET ALONE THAT DEVICE SETTINGS  would affect his google account THATS HO W IT SEEMS MAYBE IM WRONG I need to be guided almost I don't know  ) words can't even say what I'm feeling

Answer:

Hi Carrieanne,

 

Sorry for your loss.

 

>>>>> clicked on Google photos then the list of option like uninstall etc.i chose storage and manage space on my device then DELETE .....DATA... FROM MY DEVICE from usersaccounts signed in and said don worry your photos and videos won't be deleted but there not there now.. (it was Allen's I didn't know his account was onLET ALONE THAT DEVICE SETTINGS  would affect his google account

 

Proceed slowly and carefully. It is difficult to really understand what is happening here.

Possibly Allen logged into Google Photos on your phone, but it is unclear if some of your photos might be in his account (and removed from your phone).

 

Try to get some in person help from a tech saavy friend or relative (not a phone shop unless you really trust them).

It seems like the biggest potential risk is that you lose the (possible) connection to the account and access to the photos.  If you have access to Allen's account (or you don't care about losing photos) then this is less likely.  You can see photos in an account that you are logged into at: https://photos.google.com/u/0/

 

It is possible that an app might be logged into one account and the phone into another one. 

 

Other opinions / ideas are welcome!

 

Good luck,  Dougsap (volunteer Google Photos user)

 

 

 

Answer:



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Question: Why does Google say it's waiting for Wi-Fi to upload video when my Wi-Fi is on





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Question: Google photos: Videos greater than 10GB

Hi there, I am well aware there is a 10GB size limit on videos uploaded to google photos. I would li…

Hi there,

I am well aware there is a 10GB size limit on videos uploaded to google photos.

I would like to request that to be upped. I don't think that is adequate given many videos are recorded in 4k video with high bitrates.

I have a wedding photo album containing a few hundred photos but cannot upload an 11GB 4k video of the ceremony even though I have paid for the storage.  A little annoying.

@Google, please review the size limits.

Cheers,

Jeremy

Answer:

Hi, Jeremy Potton

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

Nevertheless, you can suggest that feature through the help & feedback route.

Here is a link explaining how to do so.

 

Send feedback to the Google Photos team 

Once a sufficient number of users request the same feature, that may become available later on.

Answer:

Hi,  Jeremy Potton

 

Thanks for your reply.

 

However, this is a peer support forum where volunteers answer the queries.

We, volunteers, are users of the Google Photos app just like anyone else.

 

Since we use a product or service that is "Free to use", there wouldn't be any official support from Google & hence the existence of such peer support forums.

 

There aren't any Google employees or representatives reading the posts, usually.

 

The only way to reach the Google Photos team is through the help & feedback route & hence the suggestion.

 

Additionally, Google Photos is for storing, enjoying and sharing personal memories. Google Photos is not intended to store or serve media such as photos or videos that aren't personal.
Possibly Google never figured out the family videos can grow to a size beyond 10GB. 
The suggestions through the help & feedback route will update that awareness.

Answer:

But apart from that: shooting 4K (8K is coming :-) combined with cloud-storage is modern madness. 

So it would be a better approach to add a switch to prevent videos to get backupped at all - like in the OneDrive-app. Then you can send such monsters via Wetransfer to the family and move them to your computer to prevent killing the local space on your phone. 

Thereby you also are preventing extreme uploads and the need to use original quality - else they get compressed to 2K. And you also prevent the need to hire 2 TB space at Google very soon.

Answer:

Both consumer and enterprise grade storage is cheap these days - 15TB drives in the market etc. Perhaps I misunderstood what you said, but I think you were suggesting backing up videos elsewhere.

The whole ethos behind google photos seems to be that you can keep all your visual memories in an album in one place, backed up securely and share them. And worth mentioning too, even photos are starting to sidecar video with them these days e.g. Live Photo's. If I were a betting man I would say it is only a matter of time until they increase the arbitrary 10Gb number.

I would want to continue album usage in this way, or I would seek a new cloud provider which does both properly.

I have raised a feedback ticket and for the meantime am backing the full def 4K video up on google drive.

Cheers

Answer:

@Jeremy

Yes, I do say that - when you have an iMac with a 4K monitor, you can play such videos in their full glory straight from disc, while via Google they always get compressed for viewing via apps on small devices or via the website. 

Thus storing at original quality on Photos only means that they can be downloaded in far future in their uncompressed quality (Drive always stores in original quality). 

So for eternal backupping your cloud will become extremely expensive and even then will be limited. 

And what new limit should Google choose then? 

What is wisdom in this ratrace? 

 

PS: these 4K monsters already are causing critical problems with the local space on phones and the current free-up space option in the app is not able too handle them either. 

 

Answer:



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Question: Want to get storage but not able to bcoz I have SBI upi or SBI Google pay account.. pls help

Regarding storage management. My google storage is full. Want to buy annual plan of 100 GB. But I ha…

Regarding storage management. My google storage is full. Want to buy annual plan of 100 GB. But I have only 1 account which is SBI ( state bank of india) . Whenever I try to buy the storage .. getting massage.. unavailable for subscription. I don't have any other Bank upi. Now pls let me know how to buy google storage

Answer:

Hello Shweta,

 

Unfortunately we don't have access to user accounts as it is all controlled by a dedicated team.

 

Please contact the Google Pay team @https://support.google.com/pay/gethelp

 

If you step through the options at you will see help articles.

 

If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.

 

 

Regards,

 

Peter

Answer:



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Question: My original GMAIL locked me out. I have lost pictures from Oct 2018-April 2020

I have lost access to my old Gmail account. I have lost pictures of my daughters birth her 1st and s…

I have lost access to my old Gmail account. I have lost pictures of my daughters birth her 1st and second birthday and every day in between. Till one day it asked me to type in a code. But the weird thing is it was sending it to my email that I was locked out of! Please someone help recover my photos/videos. Pictures of my wedding her dedication. Christmas her walking for the first time. Saying her words.

Answer:

Hi Angela,

 

>>>> I have lost access to my old Gmail account.

 

To recover your account: 

You will get more information and expert support at the support forum that focuses on Google Account issues and capabilities:

Google Account Help Community

 

Here in the Photos group we are all volunteers without access to anybody else's data or accounts.. I am not sure if there are people with special capabilities in the Account Help group but they are the experts on your situation.

 

Focus on getting access to your account first.. You can do it.. Then and only then you can access your photos at:  https://photos.google.com/u/0/

 

It is always a good idea to store important images in more than one place / tool.  My photos are in Google Photos, on my laptop, and on multiple external disk drives (not connected to any computer or network).

 

Best regards and good luck!   Dougsap (volunteer Google Photos user)

Answer:



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Question: Play store wants authentication how?

I need to update some apps but it's asking for Google aunthenticating. But won't let me



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Question: permanently deleted photos recover

Dear Google team, I accidentally deleted my photo permanently.That is very important one. Please res…

Dear Google team, 

I accidentally deleted my photo permanently.That is very important one. Please restore it... Thankyou.

regards,

N.susmitha

Answer:

Hello,

 

If you deleted an item and want it back, check your trash to see if it’s there.

If the item is not in your trash, it may be permanently deleted and cannot be recovered.

Steps to recover deleted photos from Trash are as follows:

1. On your Android phone or tablet, open the Google Photos app .
2. And check the Trash .
3. Click Restore

For more information on the same, check this official help center article.

 

Thanks

Answer:



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Question: Time stamp

How do you turn on the time stamp for photos ?



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Question: I am not able to search and download... Please help

Although there is no issue of network, l can't search and download the required image from my storag…



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Question: I need it correctly





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Question: Zoom button missing on some photos

On the web version of Google Photos, some of my pictures don't let me zoom at all. Scroll wheel up o…

On the web version of Google Photos, some of my pictures don't let me zoom at all. Scroll wheel up or down does nothing, and the zoom button itself is entirely missing. Other photos do show the button and zooming works. Why is it not letting me zoom in on some but it does others? Attached photos of an example of each.

Answer:

Hi Asa,

 

I haven't noticed that before but it is only on photos which are smaller than the available screen pixel capacity.  Images > screen pixel are zoomed to show 1:1 and images < screen pixel are already shown 1:1 

 

Seems reasonable to me,

 

Peter

Answer:

Peter, so it never lets you choose to zoom closer even though it would be blurry? Many programs obviously do that and just spread a picture's individual pixels over several screen pixels.

Answer:



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Question: Grey boxes in photos

My wife has a moto g9 play and has been having trouble with the photos app after it updated to andro…

My wife has a moto g9 play and has been having trouble with the photos app after it updated to android 11 recently.

Some photos are grey boxes, and some of those have the cloud with a slash icon in the bottom right. She is paying for additional space for her photos.

Things we have tried:

Restarting the phone

Force killing the app

Closing all other apps

Clearing the cache and data of the photos app (worked one time and never again)

Resetting my router and modem (and then clearing cache)

Turning off wifi on her phone (and clearing cache)

Answer:



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Question: Crashes when hitting INFO button.

With this latest version, every time I try to check the information for a particular photo the entir…

With this latest version, every time I try to check the information for a particular photo the entire app crashes. I have reinstalled, rebooted etc... And my use of the app is now crippled. Please help.

Samsung Galaxy Tab A-7 using Android 11

Answer:



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Question: Where is my vcvolte photo I went my photo

Please give me a my vcvolte photo



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Question: I'm trying to get the photos of my I.D. for EDD can I zoom the picture to get closer picture anyone?

I got two camera apps butthey don't Zoom

I got two camera apps butthey don't Zoom

Answer:



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Question: i want to back up my pictures but don't want to have to click on 1000 pictures how can i select all

i tried looking everywhere including using the keyboard shortvut alt and a



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Question: Every time I have a photo google adds it to every album I have. How do I stop auto add???

Stop auto add to my albums?!



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Question: How do i get my photos back into gallery?

On my Phone I have google photos and also gallery. When I want to post something on Instagram or tik…

On my Phone I have google photos and also gallery. When I want to post something on Instagram or tik tok the photos come from my gallery not my Google photos. Recently my photos have not been in my gallery. Only in Google photos. This means in order to post something I have to screenshot it to make it go to my gallery. But If I want to post a video I can't. Please help me I have a Samsung A11.

Answer:

@Isabela

Of course you should not post on such inferior apps which are too stupid to be able to connect to Google Photos used by the whole world  :-)

But you should not use screenshots - just open the photo of video in the Google app and hit the 3 dots and then you will see the download option. The file will land in a folder named Restored which should be visible in your gallery also. 

Best 

PS: your gallery got emptied because you have applied the free-up space option. So you should not do that anymore, unless your phone really has too less space anymore - that is a very dangerous situation, but then your phone will warn also. The problem today is that people are shooting very space-consuming videos.

Answer:



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Question: How do stop backed up photos from automatically turning into panoramic photos?

I've tried Utilities and Suggested Cards and I don't see anything to stop this.



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Question: How do I get rid of the Google Photos backup eithout deleting the photos off my phone completely?

I've tried everything to just get rid of Google holding onto my photos. I have them on my phone and …

I've tried everything to just get rid of Google holding onto my photos. I have them on my phone and it was a mistake that I turned sync on. I want then on my phone and not on Google photos because it is taking up all my storage. There should be a switch that I can flip to just unsync what is already saved on Google Photos and I am upset that I can't reach out to someone at Google and have them help me so this is the next best thing. How do I unsync the photos saved on my phone?

Answer:

@Audrey

You simply can switch-off backup in the settings under your profile to prevent further copying to Google for your safety and we can't help that you have chosen to switch-on that function in the past and have chosen to get copies at original quality - that always leads to reaching your free 15 GB limit quite fast - especially when shooting videos quite often. 

Then it is normal that you need to pay for moving your limit to 100 GB or more to prevent problems with Gmail en Drive (documents). And then you also can have direct Google support in case of problems. 

So how you are planning now to make safe photo-backups every week or month? 

No Google here - just volunteers.

PS: Google has no switch to delete all at photos.google.com to prevent that people use that by mistake (they surely will do). So you need to delete them manually if you really need more space at one.google.com/storage for Gmail and/or Drive. 

If not, just leave them there in case you change your mind soon - just because of safety against problems with your phone (damaged, lost, stolen) or when you want to change to a new one.

Answer:



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Question: Someone hacked my Google account how do I kick them off

Kick them off



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Question: I have a Pixel 2 and Facebook app not finding Google Photos when I try to post pics from Facebook

When I try to add photos in the Facebook app, it shows I do not have any photos. All of my photos ar…



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Question: Save videos on a disc

Can you save my videos on a disc also?

You have to do that yourself: connect your phone with your computer via its usb-cable and go ahead. 

But if that video is not on your phone, you maybe able to download it from photos.google.com in the browser on your computer. 

Don't say that you have no computer :-)

Answer:



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Question: Can anyone tell me how a video was found in google photos but has no location and i didnt record it?

Find out location of video



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Question: Finding my photos

Find my old photo



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Question: Google photos draining battery

Hi all, There are many forums about this but nothing works, clear data, cache, reinstall the app, si…

Hi all, 

There are many forums about this but nothing works, clear data, cache, reinstall the app, sign out and sign in, erase some photos, turn off backup and upload manually, etc, etc, etc... 

I have finally ended up turning off the backup, and even with that, Google photos is the app is still the 1st app in the battery list.

In addition I have a video that never upload, I have tried for many days, any help would be appreciated.

I have attached a Photo of battery consumption  with Google photos backup turned off.

Answer:

We can't help with such design problems, but if you want to use Google Photos for managing your (large) photo-collection and for having a safe backup, you have no choice. But on my Samsung the app says that it has used 11% of the battery-capacity since the last charge and that is not much for my most popular app. 

So I only can advise to switch-on backupping during charging and allow background operation. 

No Google here - just volunteers. 

 

PS: in the general app-settings of the Photos-app I saw an option to optimise battery-usage. 

 

PS: at backup-off you can move that sticking video to a neutral folder in order to take away that block.

 

Answer:



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Question: I want to get rid of google photos on my iPhone but I want to transfer my photos back to my iPhone?

I tried to save all of my photos back to my gallery, but that's been very time consuming. I just wan…

@Isabela

You don't tell us the reason why you want this, because Google does not remove anything from your cameraroll, unless you have activated the free-up space option because your phone got out of space. 

If you really have done that less then 30 days agoo, then they still are in the Recently deleted folder in the Apple Photos app and then all can be recovered immediately. 

Come back to report. 

PS: there is no need to download them from Google because you can view them and also share them via the app in a much better way then people usually do.  And you have a collection in a safe cloud that will survive your phone. Else you need to use iCloud.

Answer:



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Question: How to set good background for





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Question: My phone used almost 3 gigs of data yesterday, most of which was used by the Google photo app



All of this data use happened in the background; I don't see 2+ gigs worth of changes when I open the app.

What happened?  How can i prevent this in future?

Answer:



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Question: My play store doesnt allow me to download apps



Hello Piwe,

You can better ask your question to the Google Play forum, they can better help you.

Maybe you have something on this help page.

Greetings from Ann

Answer:



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Question: How to get my files deleted in file manager app

How to get my deleted files from file manager



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Question: how to recover permanently deleted photos

How to delete photo

Hi Nitish,

 

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

 

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



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Question: I delete my video from device ..when i play it on photos appit says processing .

Video not playing



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Question: Retrieve phone number from stored picture on my phone.





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Question: Recover photo

Need to recover permanently deleted photos

Hi Suvetha,

 

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

 

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



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