Tuesday, April 26, 2022

How recover my google photos

Question: How recover my google photos

Hello My Instagram backup photos is in my deleted photos so i can't open my Instagram so i want that…



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Question: Recover photo and videos

Very very important



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Question: Google Photos app

I have a Motorola g7 power and it includes the google photo app. It has been working well for years.…

I have a Motorola g7 power and it includes the google photo app.  It has been working well for years.  In the last week, when the app photos is launched, it closes down within seconds of its own accord.  Briefly a banner appears saying an update is required, I have completed the update, the processes advised from Google Help and the advice in goo.gle/3o5JIVl but the problem persists.

I should be grateful for some advice.  I have not completed a factory reset yet.

Answer:

Hi, Chris Dickinson 7381
 
Welcome to Google Photos Community Support Forum & thanks for your post.
 
However, have you updated the OS on your phone to Android 10?


Answer:

Hi,  Chris Dickinson 7381
 
Thanks for your reply
 
However, can you provide the following details of your device?
Can you provide some details of your phone as below?
 
  • OS name & version
  • Base Android Security patch version
  • Free space available on your phone
  • Have you activated battery saver or super battery saver mode?
  • Have you activated data saver mode?
  • Have you put a daily or monthly limit on the mobile data?
  • Have you allowed the Google Photos app to use the internet data in the background?
  • Have you installed some file cleaner, ad blocker, antivirus, VPN or some similar app that keeps on running in the background?
That will help in understanding the problem.


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Question: Please recover photos

How to recover photo delete



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Question: How to recover my photos

Help I want to recover my photos



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Question: My Google photos is consuming 6GB of additional space but I have pictures in it of approx 4GB only.

My google account shows me approx 10 GB of storage used in google photos but when I checked my googl…

My google account shows me approx 10 GB of storage used in google photos but when I checked my google photos it has photos just of 4GB approx.. Where is my 6GB of space consumed? Please help me with this

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Question: Photos not backed up and phone lost

I lost my phone but relied on my google photos to have backed them up as I'd set it to automatically…

I lost my phone but relied on my google photos to have backed them up as I'd set it to automatically back them up. Now I have lost photos and was wondering if there's any way I can retrieve them without access to my phone. 

Answer:

Hi Belle,
 
>>> Now I have lost photos and was wondering if there’s any way I can retrieve them without access to my phone. 
 
Sorry, if you don't see them at:
https://photos.google.com/u/0/   (if Google Photos was installed, set-up, and opened periodically to check for "Backup complete") or possibly
https://www.icloud.com/photos/  (if using ~iCloud Photo Library~)
They aren't available in the most common ways from the cloud.
 
Other ideas are welcome.
 
It is always a good idea to store important images in more than one place / tool.  My photos are in Google Photos, on my laptop, and on multiple external disk drives (not connected to any computer or network).
 
Best regards,   Dougsap (volunteer Google Photos user)
 
 
 
 


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Question: Phone space

I deleted some pics from my camera roll to see if it would up delete from Google photos. Thank God i…

I deleted some pics from my camera roll to see if it would up delete from Google photos.   Thank God i didn't delete all of them or important pics because they deleted from Google photos too.

What or how do I free up space from my photos without deleting my pics from Google photos?

Answer:

Hi, Claudia Cedillo
 
Welcome to Google Photos Community Support Forum & thanks for your post.
 
First, you need to go through the following steps to ensure everything from your phone is there on the cloud.
  • Go to the library view & tap view all on the "Photos on device" tab. In that view, no folder should have a cloud symbol with a slash on that. If you find so, please tap the folder & switch on Backup & sync.
  • Check the status of Backup & sync in settings. That should say "Backup complete".
Moreover, some social media apps hide the download folders from visibility through Google Photos.
Nevertheless, you can manage that unhiding through the settings in the respective app.
 
Once you ensure everything as above, you can be sure about the backup status of the photos & videos on your phone.
 
Next, to remove the backed up pics from your phone but retain those on the cloud, you go for the "Free up space" option in Google Photos.
However, before going for "Free up space", please create a local backup by copying the content from the phone to some external HDD or USB storage device.
 
Next, when the quantum of photos awaiting the free up action is too large & also the phone has very little space, the "free up space" command fails to do anything. 
Also, the app may crash.
 
To mitigate the problem, please start deleting manually. 
To do so, tap to open the photo and slide up.
Below the pic, if you find the suggestion "Backup now", tap on that first.
Once complete, tap on "Delete from device". Now, the photo will get removed from the phone storage.
 
Once a sizable space is free, you can try using the "Free up space" option again.  


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Question: Updating metadata with date printed on photo

We're in a large project of scanning family photos into Google Photos. I'd love it if the Google eng…

We're in a large project of scanning family photos into Google Photos. I'd love it if the Google engineers could recognize dates printed on or around the photo and update the metadata accordingly. Has anyone found a technology for such a thing? (Example attached)

Answer:

Hello Mike,
 
Not sure the Google Engineers will add this feature any time soon.
 
Best I can recommend is EXIF Date Changer which can batch inject Date Taken from the filename.
 
I use Bulk Rename Utility first to rename the jpgs to IMG_YYYYMMDD_HHMMSS (happy to give you an example script if required) Of course this is only feasible if there are significant numbers on the same day.
 
Regards,
Peter
 


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Question: Photos uploaded from Pixel 3 counted towards storage

I have been backing up photos via google photo today but I found a number of them (not 100% of them)…

I have been backing up photos via google photo today but I found a number of them (not 100% of them) took up space in my account.

From my understanding, I should have unlimited storage for original quality photos and videos uploaded from my Pixel 3 until tomorrow.

Could anyone please help me understand why some photos uploaded by me were counted towards the storage?

4.6G in total. An example of them shown below - it said it was uploaded from an Android device (my Pixel 3).


Answer:

Just want to make a note that now more has been counted towards my storage. I might have another android device registered shortly so making a note here to avoid confusion of whether I uploaded from my other device.

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Question: How to recover deleted

Plese recover deleted photos



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Question: How to recover deleted photo

Photo recover



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Question: Photo recovery

I have lost my favourite photo please resend so special for me



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Question: How to backup lock folder lost photos?

Please help me.my lock folder photos lost.how to backup



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Question: How can I recover my permanently delete photos

I delete photos from trash and now I want to recover all those photos . Please help me.



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Question: I want to video of 25 October

I want to video of 25 October



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Question: My old phone stopped working and will not come back on. I got a new phone and had to make a new acco

Im trying to get my photos from my old goggle account.

Hi David,
 
If you sign into the google photos app with your old account details then any photos backed up to that account will show there. Or check on the web : https://photos.google.com/
 
If you old phone is broken and won't turn on if they weren't backed up then it could be difficult without getting it fixed.


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Question: How do I add descriptions to my photos?

I created an album and added photos, but can't figure out how to add a description. The info button …

Hi, when you look at the info page you should see 'Add a description'  at the top of the information just under the photo. Tap and type in that space noting that you can't add to photos shared to you, Regards, Peter

Answer:

Thank you. A description option doesn't show. Do you know why? No add description option is available. Do you know why?

Answer:

Perhaps you can't do it with HEIC do you have a JPG to try?


Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

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Question: Buying more storage- verification box is empty

Trying to subscribe to buy more storage, at the last stage (verification)- it says verify that it's …

Trying to subscribe to buy more storage, at the last stage (verification)- it says verify that it's you and then the box is completely empty and i have to just click 'cancel'. Help?




Answer:

Hello Lara,
 
Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team
 
Option 3 Google Pay support team https://support.google.com/pay/gethelp
Option 4 Google Play support team https://support.google.com/play/gethelp
 
If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.
Regards,
Peter


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Question: need to sort by size

need to sort by size

Hi, User 11480855490116539744
 
Welcome to Google Photos Community Support Forum & thanks for your post.
 
Regretfully, neither the photos app nor the web version of the program provides an option to sort by size of the photo file.


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Question: How do I print a file from phone?

I have a document I need to print. I have it in a message...an email...and in my photos. Can't find …

I have a document I need to print.  I have it in a message...an email...and in my photos.  Can't find a print option on any.    Thank you so much for your assistance.

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Question: Uploding very slow

What can I do uploding process to slow how to speedup

Hi, ankit soni 9872
 
Welcome to Google Photos Community Support Forum & thanks for your post.
 
There can be multiple reasons for the backup not to happen.
 
# The quantum of photos to be backed is high.
# Insufficient free space on the phone for the app to work.
# WIFI connectivity is intermittent. Too many devices on the same router are restricting the bandwidth.
# Download & upload speeds are too asymmetric.
# Google Photos app is not allowed to use:-
  • Data in the background
  • Mobile data
  • Mobile data while roaming
# Activation of data saver through the settings.
# Putting a limit on the daily use of mobile data through the settings in the app.
# Putting a limit on the use of total data in a month through the settings in the phone.
# Activating battery saver or super saver mode.
# Existence a zero byte file in the collection. 
# Bloatware on the phone interfering with the smooth working of apps.
# Too many apps running in the background.
 
Can you go through these checks & address these issues?


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Question: How to recover deleted photos

I am not able to recover my photos that I want to recover so please send my all photos



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Question: How to recover photos and video in lock folder

My photos and video in delect in lock folder. This photo is very important. Please help me sir.



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Question: Video to large

How do I reduce the size of a video when trying to send to others?

Hi, SHIRL GIVENS
 
Welcome to Google Photos Community Support Forum & thanks for your post.
 
I suggest not to try sending a video as an attachment.
Share the link through Google photos instead.
The recipient can access the link & watch the video.


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Question: How to recover permanently deleted photos and videos

Hello, please i want my all permanently delted photos and videos from past year



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Question: How to recover permanently deleted photos and videos

Hello, please recover my all delted photos and videos from past year



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Question: My photos are all available on the app on my phone, but they aren't there if I log in elsewhere?

I have tried checking my settings and logging in on multiple devices but they only show up on my pho…

I have tried checking my settings and logging in on multiple devices but they only show up on my phone.  I have also made sure I am using the right account. I'm out of ideas...

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Question: How to recover my deleted photos

Hello I want to get back my photos please it's really important



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Question: iCloud to Google Photos: Photos acquired from third-party apps syncs with the wrong date?

I've been trying to transfer my iCloud Photo album to Google Photos for weeks, and trust me, I have …

I've been trying to transfer my iCloud Photo album to Google Photos for weeks, and trust me, I have read up on a lot of this. My issue might be better suited in an Apple forum but I figured I'll try here first.

First, if you are experienced with iCloud and Google Photos, here is a one-sentence summary of the description below: "After downloading all my iCloud Photos to my Mac, B&S used the download date on photos that originated from third-party apps (I think), which makes sense considering the EXIF metadata that these photos contained, but I am wondering if there is a workaround here.

I've been using the iCloud "Optimize Storage" option to save my photos in iCloud. In order to transfer my photos to Google Photos, I realized that I had to use the "Download Originals to this Mac" option, and then use Backup and Sync (B&S) with the settings depicted below. I downloaded all my iCloud photos to my Mac Sept. 13, 2019.
The problem is the dates on the photos with little to no metadata included. A good amount of my photos were synced to Google Photos with the date from when I downloaded the original photos to my Mac, i.e. Sept. 13, 2019. I noticed that all the photos that were synced incorrectly had minimal metadata in the Photos app, i.e. just date and time. However, I also noticed that some of the photos that actually did sync correctly also had, apparently, the same minimal metadata (just date and time). 

After examining closer the origin of these photos, I noticed that many (if not all) of the incorrectly synced photos were photos that I had acquired from third-party apps like Snapchat, Messenger and WhatsApp (oddly enough, photos from Instagram seemed to sync perfectly fine). 

I then used exiftool in the Mac terminal to thoroughly analyze the date and time metadata on a selection of the photos, and discovered the following:

- Photos that were incorrectly synced to Google ("third-party photos") had the metadata:  

[File:System]   FileModifyDate                  : 2019:09:13 12:19:55+02:00
[File:System]   FileAccessDate                  : 2019:09:20 14:54:51+02:00
[File:System]   FileInodeChangeDate             : 2019:09:20 14:54:29+02:00

- Photos that were synced correctly to Google even though they appeared to have the same amount of metadata in the Photos app, contained a tiny bit of extra metadata with the correct date:  

[File:System]   FileModifyDate                  : 2019:09:13 12:13:38+02:00
[File:System]   FileAccessDate                  : 2019:09:20 15:43:55+02:00
[File:System]   FileInodeChangeDate             : 2019:09:20 15:09:13+02:00
[XMP:XMP-photoshop] DateCreated                 : 2019:02:25 22:51:54

I found an article explaining how More than one date is associated with each photo file. In short, this article states: 
             Google Photos will choose:
    1. DateTimeOriginal — if available; if not then:
    2. CreateDate — if available; if not then:
    3. ModifyDate — if available; if not then:
    4. FileModifyDate
So, if you followed along this long, all of the above actually makes sense. The photos that synced correctly despite seemingly having the same amount of metadata as the incorrectly synced photos, contained a "DateCreated" line with the correct date that trumps the other lines according to the list above. 

Does anyone have experience with this sort of problem? The correct dates of the "third-party photos" are obviously stored somewhere within the Apple Photos app but is there any way of extracting this and including it in the EXIF metadata file for Google to interpret it ?

I hope I made the problem clear, thank you very much for any input whatsoever!

Answer:

Hi Simon,
 
"The correct dates of the "third-party photos" are obviously stored somewhere within the Apple Photos app but is there any way of extracting this and including it in the EXIF metadata file for Google to interpret it?
 
I think it is more a case of Apple Photos seeing the original date the images were created rather than it being stored anywhere within the Apple Photos app. The images with the XMP date survive downloading so are used by Google Photos as you rightly presumed.
 
On Windows there are numerous ways to inject an Exif date, but on Mac? Hopefully someone will chime in with some options. It depends on how accurate you want the date to be, how many photos, will batches of the same date be acceptable, is there an option to choose the original third party app folder so that copying doesn't introduce a new date, etc.
 
 


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Question: Photos on laptop not displaying.

When I'm on my laptop, and I enter Google Photos, I suddenly cannot see the actual photos, even thou…

When I'm on my laptop, and I enter Google Photos, I suddenly cannot see the actual photos, even though the outline is there. Almost like they are not loading. 
But I can see these fine on my Pixel 3 phone. 

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Question: Qty of photos to store for prints

Hi I am trying to get 14 photos sent to Walmart For printing. Even though I select 14 prints, when I…

Hi 
I am trying to get 14 photos sent to Walmart 
For printing. Even though I select 14 prints, when I go to select a store, the qty gets cut in half. I also tried ordering 2 prints and it confirmed as 1 print ordered. I even tried reordering my last order which was 14 and it confirmed as 7 prints ordered..
Pls advise
Regards
Ellen



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Question: Permanently deleted photos ko recover kese Karu

I lost my photos permanently so I Will try to recover my photos please give me some solution



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Question: Recover photos

How to recover



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Question: People & pet feature is missing

I have many photos with persons but people vise showing feature is not opening, resolve it your work…

Hi, Rahul Sabal
 
Welcome to Google Photos Community Support Forum & thanks for your post.
 
You need to activate the "Group similar faces option through the following steps.
  • Tap your profile icon.
  • Tap Photos settings
  • Tap Group similar faces.
  • Tap on the slider in front of "Face grouping".
Once done, the programme may take six to eight hours to group the faces. That depends on the size of your collection.


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Question: How to recover photos and videos

How to recover photos and videos please



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Question: My phots videos back come

How to recover deleted Photos



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Question: Google search a picture

I can't figure out how to do a Google search on a picture..I use to figure it out no prob but now I …

I can't figure out how to do a Google search on a picture..I use to figure it out no prob but now I can't figure it out please help me out



Answer:

Hi, User 2604557190927340678
 
Welcome to Google Photos Community Support Forum & thanks for your post.
 
Do you want to search using your pics in Google Photos? Or some different one? Can you clarify?


Answer:

I guess that you want to do a "reverse image search", that is: find visual matches. 
 
You can do that in Google Photos with "Google lens". 
 
That article does not mention the web app https://photos.google.com/ but when you right-click on a photo it has the option "Search image with Google Lens".  That option is also available in other Google services like Google search. 
 
Finally there is Google Image search https://images.google.com/ 


Answer:

Yes i want to search some of my pics,but one thing I want to do is search some pics of people that have sent me friend request on Facebook an other sites.theres so many fake profiles so I want to Google search there pics to see if there using someone else's pic's trying to scam people?!? Thanks for the reply an God Bless you 🙏

Answer:

Hi, User 2604557190927340678
 
Welcome to Google Photos Community Support Forum & thanks for your post.
 
Do you want to search using your pics in Google Photos? Or some different one? Can you clarify?


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Question: Want to move all photos to my SD card? Not my device,my SD card. How can this be done?

Cannot figure out how

Hi Rodney,
 
If you tap the 3 bar menu; Device folders; Camera the select the photos you want to Move.  Using the 3 dot option Move to folder; SD Card folders; you can create a new folder.
 
Please note they are still linked to the backed up copy and if you want to delete any in the future you should use the 3 dot option to Delete from device,
 
Good Luck,
Peter


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Question: Why my video not showing

I recorded a video but its saying I can't play it



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