I would like to order a photo book, but Google doesn't send them to P.O. boxes. I live in rural Cana…
Hi Megan,
I'm sorry for the inconvenience. A workaround is to provide the address of a relative or friend and get the shipping from them once they receive it.
I recommend that you send your feedback and suggestions to the Google Photos team as these instructions explain under "Send feedback to the Google Photos team" https://support.google.com/photos/answer/6156065
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Can you restore my last video I deleted
Hello, I have an issue to address . After my space of my account was full, I deleted some of the vid…
Hello,
I have an issue to address .
After my space of my account was full, I deleted some of the videos in Web Google photos in my laptop to free some space for new photos. Then I also clicked empty trash.
After some time I looked in my phone and the videos were deleted also from internal memory. I thought that in web google photos, the photos are deleted only from the account but here they were also deleted from my phone and I don't have them back up nowhere else. My request is that you return the deleted videos last day so that I can have them again.
Answer:
@Astrit
Answer:
Google photos sugest me "Review and delete" and I delete some video with large size, after that I go to Bin and click Emty Bin button. Video Deleted in my phone memory, I dont now why
Answer:
Answer:
Answer:
====================End Question=====================
Question: Reordered video fast frame how can I slow the frames down
====================End Question=====================
Question: How to transfer to iPhone pictures
Can I transfer google photos to my iPad
Answer:
Answer:
I have a Google Fi phone/plan, have gotten a new iPhone as well as carrier and number, and I want to be sure that I can access photos from my old phone when I close the Google Fi account. I'm not very familiar with the cloud accounts and capabilities.
Answer:
Answer:
====================End Question=====================
Question: Why is my photos uploaded to Google Photos included in my 15gb storage limit? I thought it was free.
I have been backing up my photos to Google Photos. I thought that it will not count towards the 15gb…
I have been backing up my photos to Google Photos. I thought that it will not count towards the 15gb limit. But my limit is getting reduced to the extent of the photos backed and synced.
Answer:
Answer:
====================End Question=====================
Question: How do i permanently move my Android 'Photos' to my Gallery? Please please help
I was recently unable to access my Facebook account and It unfortunately won't recognize my email ad…
I was recently unable to access my Facebook account and It unfortunately won't recognize my email address as a reset option so I had to create a new account. Now I am trying to add all my photos in bulk to my f. B. Account and I cannot figure out how to access them because they are in my 'Photos' app and F. B doesn't have that as a option so now I am trying to figure out how to transfer my pics to my Gallery on my Galaxy A 11 phone, can someone please help me out with this problem.
Answer:
Answer:
@User 13...
Answer:
====================End Question=====================
Question: Nurmahammad
📷Photos RECOVAR
Answer:
====================End Question=====================
Question: Why backup of photos and video not done.
My galary photos and video not backing up automatically. Plz solve this issue
Answer:
====================End Question=====================
Question: How do you send multiple image still shots that are not actually a video?
I am trying to send a multiple frame "still" shot. Not actually a video, but a series of moving shots. When I try to send it only a single frame (the final one) is sent.
Answer:
====================End Question=====================
Question: Google photos is asking evertime to "allow photos to move to recycle bin"
Photos is taking permission everytime to move this photo to bin. When one time permission is given why asking again & again?
Answer:
@Astrit
You are mixing-up two totally different problems: space at Google and space on your phone.
And because the app shows the content of your phone, deleting there will remove them from your phone primarily, but because they are synced with Google, they also are removed there. So they should be in the trash on the Library-page of the app and can be recovered from there if that trash is not emptied by you also. So it is hard to advise you, because you seem to need space on earth as well in the cloud.
Please come back with numbers.
Answer:
Google photos sugest me "Review and delete" and I delete some video with large size, after that I go to Bin and click Emty Bin button. Video Deleted in my phone memory, I dont now why
Answer:
@Astrit
That advise was based on your usage at Google and which large files maybe deleted to prevent that you need to start paying for more space at Google, like about 20 dollars per year for moving your limit from 15 GB to 100 GB.
But if you have deleted these large video's in the Google Photos app on your phone, you have deleted them on your phone as well as at Google.
And because you also have emptied the bin, you can't restore them anymore.
So you should have done nothing then asking here: what should I do now?
And then we would have a lot of technical questions.
Sorry.
PS: you may blame Google straight via the feedback option in the app because of being so unclear.
Answer:
Sorry Astrit, if you don't pay Google for having more storage space in your account, you can't have support from them. But even if you had, they will say the same.
And they can do no more either.
We can't help that Google has designed such a dangerous system that deletions on the web also cause deletions on your phone, because that would not have happened if these files were "synced" from computer.
So that is why I said: blame Google via the feedback option under your profile in the app. That will not bring back your video, but they simply should know that they are causing a lot of misery to many.
Nevertheless it also is the responsibility of all users to make additional backups from important files, certainly when they have a computer since years.
And that is not so difficult: just connect via usb and use the import-option in the Photos-app on your computer. Weekly. Like in the old days with normal camera's.
Answer:
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Question: Reordered video fast frame how can I slow the frames down
====================End Question=====================
Question: How to transfer to iPhone pictures
Can I transfer google photos to my iPad
@Cindy
Just by installing the Google Photos app on your iPad (if still possible because of age) and logging-in with the same Google-account as used in the Google Photos app on your iPhone. If you also want them copied to the local memory of your iPad, you need to come back and tell us about how much pictures you are talking and if you still have enough space on the iPad.
Answer:
@Lynn
Why do you want them on your iPhone if you have them in the Google Photos app.
Did you ever have checked if they are at Google in your Safari-browser on photos.google.com
And why you don't have them on Apple's own iCloud?
Answer:
I have a Google Fi phone/plan, have gotten a new iPhone as well as carrier and number, and I want to be sure that I can access photos from my old phone when I close the Google Fi account. I'm not very familiar with the cloud accounts and capabilities.
Answer:
@Lynn
Don't know about the Google Fi plan, but you should start with installing the Google Photos app for free from the App Store and then log-in with your Google (Gmail) account right-up under the small circle.
Then the app gradually will show all pictures you have seen in Safari - that process may take an hour and hopefully that are all pictures from your old phone.
But that does not not mean that these pictures also are visible in the Apple Photos app. That may become the next step.
PS: as long as the old pictures were uploaded at high quality, they will take no space in your account.
But all new pictures uploaded from June 1 (tomorrow) gradually will take space and you may need to start paying Google at the end of this year ($20). So it is up to you if you want to go on with Google in relation to the ending of the Fi-plan. I only can hope that someone else can advise you.
Answer:
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Question: Why is my photos uploaded to Google Photos included in my 15gb storage limit? I thought it was free.
I have been backing up my photos to Google Photos. I thought that it will not count towards the 15gb…
I have been backing up my photos to Google Photos. I thought that it will not count towards the 15gb limit. But my limit is getting reduced to the extent of the photos backed and synced.
Answer:
Hi, Jayaprakash Raja
Welcome to Google Photos Community Support Forum & thanks for your query.
Did you choose uploading in original quality? Then that was never free (except for Pixel phones).
Still, you can convert that to high quality by visiting the link below & avail the free storage opportunity available till 31st Mat 2021.
If you wish to convert these to quality, please visit https://photos.google.com/settings
That page will offer two options a) Purchase additional storage or b) Recover storage.
The second option will offer to convert all original quality content to high-quality
Tap/click on that & then all the pictures in original quality will be converted to high-quality.
The second option will offer to convert all original quality content to high-quality
Tap/click on that & then all the pictures in original quality will be converted to high-quality.
Answer:
====================End Question=====================
Question: How do i permanently move my Android 'Photos' to my Gallery? Please please help
I was recently unable to access my Facebook account and It unfortunately won't recognize my email ad…
I was recently unable to access my Facebook account and It unfortunately won't recognize my email address as a reset option so I had to create a new account. Now I am trying to add all my photos in bulk to my f. B. Account and I cannot figure out how to access them because they are in my 'Photos' app and F. B doesn't have that as a option so now I am trying to figure out how to transfer my pics to my Gallery on my Galaxy A 11 phone, can someone please help me out with this problem.
Answer:
Hi, Angela Crawford
Welcome to Google Photos Community Support Forum & thanks for your query.
To bring back the pics to your phone's gallery, either, you can download photos one by one. Regrettably, there is no option to do so on a batch of photos.
Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.
However, the local folder structure can not be restored.
To do so, there is no requirement to join Google One, the option is available to everyone.
However, the method may not be effective to recover something when the count is more than two hundred.
Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/;
Select the Google Photos app for data download.
Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.
That will bring everything to your phone.
Still, for more information, I suggest you visit this link https://sites.google.com/site/picasaresources/google-photos-1/how-to-transfer-google-photos-back-to-your-camera
Answer:
@User 13...
You can read that in the foregoing answer in the same thread
Strange that you did not see that.
Answer:
====================End Question=====================
Question: Nurmahammad
📷Photos RECOVAR
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- At the top left, tap Menu
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device’s Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
Tip: You can try using some data recovery apps from the play store. it might work.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: Why backup of photos and video not done.
My galary photos and video not backing up automatically. Plz solve this issue
Hi, Avinash Dayal
Welcome to Google Photos Community Support Forum & thanks for your query.
There can be multiple reasons for the backup not to happen.
# The quantum of photos to be backed is high.
# WIFI connectivity is intermittent. Too many devices connected to the same router thus restricting the bandwidth.
# Download & upload speeds are too asymmetric.
# Google Photos app is not allowed to use
- Data in the background
- Mobile data
- Mobile data while roaming
# Activation of data saver through the settings.
# Putting a limit on the daily use of mobile data through the settings in the app.
# Putting a limit on the use of total data in a month through the settings in the phone.
# Activating battery saver or super saver mode.
Can you please go through these checks & confirm that these are addressed?
Answer:
====================End Question=====================
Question: How do you send multiple image still shots that are not actually a video?
I am trying to send a multiple frame "still" shot. Not actually a video, but a series of moving shots. When I try to send it only a single frame (the final one) is sent.
Answer:
====================End Question=====================
Question: Google photos is asking evertime to "allow photos to move to recycle bin"
Photos is taking permission everytime to move this photo to bin. When one time permission is given why asking again & again?
I found this annoying. I need help
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: my 5000 photos are not in my google photos .iam backed up that photos many days a.but it was missing
i am not finding my pics
====================End Question=====================
Question: After updating the app photos got dislocated, like some photos that was clicked in feb show in may
Since my photos even after showing they were clicked in feb they show up in may photo section and ma…
Since my photos even after showing they were clicked in feb they show up in may photo section and many other photos too in the same mannner got dislocated

Answer:
Hi Lata,
This is unfortunately a consequence of the way recent versions of Android work on devices that don't have Google Photos as the default gallery app. Android 12 will address the issue but, in the meantime, the only way of not having that prompt is to get a different device with Google Photos as the default app, such as a Pixel phone.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: my 5000 photos are not in my google photos .iam backed up that photos many days a.but it was missing
i am not finding my pics
====================End Question=====================
Question: After updating the app photos got dislocated, like some photos that was clicked in feb show in may
Since my photos even after showing they were clicked in feb they show up in may photo section and ma…
Since my photos even after showing they were clicked in feb they show up in may photo section and many other photos too in the same mannner got dislocated
I tried clearing Chase data
If I uninstalled update will I lose any photos . Wen they say u may lose data ?
Answer:
Answer:
====================End Question=====================
Question: The photo that I deleted from gallery is showing for backup in app why
The photo that I deleted from gallery in mobile is showing for backup in Google photos.Why this is h…
====================End Question=====================
Question: At home with high speed wifi, it took 1 hour and 15 minutes to upload a 1.25gb video to my pc and to
At home with high speed wifi, it took 1 hour and 15 minutes to backup and upload one 1.25gb video (a…
At home with high speed wifi, it took 1 hour and 15 minutes to backup and upload one 1.25gb video (a 10 minute video ) to my pc and to my tablet from my android phone photo gallery. I will be on vacation backing up and uploading photos and videos nightly on slow hotel wifi for two weeks. What do I do to be sure I can get them all when I return to USA with higher speed internet for wifi if I cannot back up all videos and photos nightly?
Answer:
Duplicate post at https://support.google.com/photos/thread/11176751?hl=en
Answer:
====================End Question=====================
Question: how do I import photos from OneDrive and ensure duplicates do not get uploaded?
I have been syncing to both clouds and now wish to import all photos from OneDrive to Google photos,…
I have been syncing to both clouds and now wish to import all photos from OneDrive to Google photos, while also ensuring the outcome will only upload any photos that are NOT already in GPhotos...
Answer:
Hi, Shubham Jana
Welcome to Google Photos Community Support Forum & thanks for your query.
Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.
Once you are assured the photos are in right order, then please revert for further action.
Answer:
====================End Question=====================
Question: The photo that I deleted from gallery is showing for backup in app why
The photo that I deleted from gallery in mobile is showing for backup in Google photos.Why this is h…
====================End Question=====================
Question: At home with high speed wifi, it took 1 hour and 15 minutes to upload a 1.25gb video to my pc and to
At home with high speed wifi, it took 1 hour and 15 minutes to backup and upload one 1.25gb video (a…
At home with high speed wifi, it took 1 hour and 15 minutes to backup and upload one 1.25gb video (a 10 minute video ) to my pc and to my tablet from my android phone photo gallery. I will be on vacation backing up and uploading photos and videos nightly on slow hotel wifi for two weeks. What do I do to be sure I can get them all when I return to USA with higher speed internet for wifi if I cannot back up all videos and photos nightly?
Answer:
Duplicate post at https://support.google.com/photos/thread/11176751?hl=en
But answered :-)
Answer:
====================End Question=====================
Question: how do I import photos from OneDrive and ensure duplicates do not get uploaded?
I have been syncing to both clouds and now wish to import all photos from OneDrive to Google photos,…
I have been syncing to both clouds and now wish to import all photos from OneDrive to Google photos, while also ensuring the outcome will only upload any photos that are NOT already in GPhotos...
how can I do this please?
Answer:
Answer:
====================End Question=====================
Question: Photos apps note download
Bhut dikat aa rhi h download krne me aptudet krne me
Answer:
====================End Question=====================
Question: Photos are getting not in the correct folder
So I'm downloading photos in Pinterest to Pins folder on my PHONE but when I look for them in GOOGLE…
So I'm downloading photos in Pinterest to Pins folder on my PHONE but when I look for them in GOOGLE PHOTOS they are in Camera folder. So when I'm cleaning up my storage, all Pins photos getting deleted
Answer:
====================End Question=====================
Question: How can I merge photos of people without being prompted? I wanna label 2 different ppl as the same
How can I merge photos of people without being prompted? I wanna label 2 different people as the sam…
How can I merge photos of people without being prompted? I wanna label 2 different people as the same person in Google photos. Currently I can only do that if Google asks me about two photos but not if I find them myself. Is there an options button for that?
Answer:
====================End Question=====================
Question: How do I take motion photos? I took two of them but don't know how
I'm trying to take motion photos
Answer:
Answer:
====================End Question=====================
Question: Can't connect or update google photos to the server.HELP PLEASE....
My tablet runs android 4.4.4.It was bought from USA and I am using it in Bangladesh.It has a 1.5 gb …
My tablet runs android 4.4.4.It was bought from USA and I am using it in Bangladesh.It has a 1.5 gb of ram and 8 gb rom with an SD card slot and a 3g sim slot.It has a built in google+ (plus) app and a google photos app. When i open the photos app, it works OK but when i try to backup my photos to my google account,it asks me to log in to the google+ app.I tried to sign in,but it shows"couldn't connect to the server".When i open google photos in the play store,it asks me to install the app.(TRULY I LIKE IPHONES BECAUSE THEY DO NOT HAVE THIS KIND OF PROBLEM.
Answer:
Hi, S 5286
Welcome to Google Photos Community Support Forum & thanks for your query.
Google Photos never uploads duplicates. If you try to upload the same picture, then the app will not upload that.
However, if you alter the metadata through some other means, then, the app treats that as a new picture & then that will get duplicated.
Answer:
====================End Question=====================
Question: Photos apps note download
Bhut dikat aa rhi h download krne me aptudet krne me
Hi, prince kumar 1438
Welcome to Google Photos Community Support Forum & thanks for your query.
It may not be possible to update the Google Photos app on certain devices. You please check in the Google Play store whether your device is compatible.
Answer:
====================End Question=====================
Question: Photos are getting not in the correct folder
So I'm downloading photos in Pinterest to Pins folder on my PHONE but when I look for them in GOOGLE…
So I'm downloading photos in Pinterest to Pins folder on my PHONE but when I look for them in GOOGLE PHOTOS they are in Camera folder. So when I'm cleaning up my storage, all Pins photos getting deleted
Answer:
====================End Question=====================
Question: How can I merge photos of people without being prompted? I wanna label 2 different ppl as the same
How can I merge photos of people without being prompted? I wanna label 2 different people as the sam…
How can I merge photos of people without being prompted? I wanna label 2 different people as the same person in Google photos. Currently I can only do that if Google asks me about two photos but not if I find them myself. Is there an options button for that?
Answer:
====================End Question=====================
Question: How do I take motion photos? I took two of them but don't know how
I'm trying to take motion photos
Hi, Brian Pattersons Painters
Welcome to Google Photos Community Support Forum & thanks for your query.
To capture a motion photo, you have to look into settings of the camera app on your phone.
This article explains how to do so on a Pixel phone. You may have to look for similar documentation from the manufacturer of your phone.
Answer:
Hello Brian,
Welcome to the Google Photos Community. Motion photos are a function of the camera app
Please go to Get manufacturer help for your Android device to find a list of manufacturer help sites, or Google search including make and model of the device,
Regards,
Peter
Answer:
====================End Question=====================
Question: Can't connect or update google photos to the server.HELP PLEASE....
My tablet runs android 4.4.4.It was bought from USA and I am using it in Bangladesh.It has a 1.5 gb …
My tablet runs android 4.4.4.It was bought from USA and I am using it in Bangladesh.It has a 1.5 gb of ram and 8 gb rom with an SD card slot and a 3g sim slot.It has a built in google+ (plus) app and a google photos app. When i open the photos app, it works OK but when i try to backup my photos to my google account,it asks me to log in to the google+ app.I tried to sign in,but it shows"couldn't connect to the server".When i open google photos in the play store,it asks me to install the app.(TRULY I LIKE IPHONES BECAUSE THEY DO NOT HAVE THIS KIND OF PROBLEM.
HELP ME FIX THIS.
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hey Paolo , I downloaded google photos from play store,the icon is old, i don't know why, but,it works well, i see two google photos on my app list,one is old, and one is the installed one.both have almost same functions, but the old one creates problem with backup, sign in and share.........why should i have two g photos on my device???? REPLY!!!!!!!!!!!!!!!!!😩😩😩😩😫😫😫😫😫😫


Answer:
Sorry Shah, I don't know how to help because Google Photos no longer supports Android 4.x, which is why you have issues with sign in and backups.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
But i have downloaded google photos from play store,it works fine,but there are two google photos on my device,one is old, one is new, In the play store there should be an update option instead of the install option.Before downloading the new Google photos, play store showed that i haven't downloaded the app.But there was an old google photos on my device(not old at all).why is that happening??is it a bug???
Answer:
You should remove the Google+ version because that service does not exist anymore. And the other show the old icon, so they are not updated at all anymore.
Answer:
You should remove the Google+ version because that service does not exist anymore. And the other show the old icon, so they are not updated at all anymore.
Answer:
Sorry Shah, I don't know how to help because Google Photos no longer supports Android 4.x, which is why you have issues with sign in and backups.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: My google account doesnt back up since 1 week back its saying no network connections
I can't download the photos,I have already back up of photos and videos
====================End Question=====================
Question: I was delete my photo a year ago how i back up my photo
I want to recover or back up my all permanently deleted photos
Answer:
====================End Question=====================
Question: Is there any way to decompress photos and videos after cropping?
Not much I was able to do from my phone.
====================End Question=====================
Question: Recover deleted photos from favourites folder of Google photos
Recover deleted photos from favourites folder of Google photos
Answer:
====================End Question=====================
Question: Sir..
Sir..

Answer:
Hi Shah,
I'm sorry, your Android version is too old and it's no longer supported and Google+ was shut down two years ago. Therefore, Google Photos can't unfortunately run on your device.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hey Paolo , I downloaded google photos from play store,the icon is old, i don't know why, but,it works well, i see two google photos on my app list,one is old, and one is the installed one.both have almost same functions, but the old one creates problem with backup, sign in and share.........why should i have two g photos on my device???? REPLY!!!!!!!!!!!!!!!!!😩😩😩😩😫😫😫😫😫😫



Answer:
Sorry Shah, I don't know how to help because Google Photos no longer supports Android 4.x, which is why you have issues with sign in and backups.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
But i have downloaded google photos from play store,it works fine,but there are two google photos on my device,one is old, one is new, In the play store there should be an update option instead of the install option.Before downloading the new Google photos, play store showed that i haven't downloaded the app.But there was an old google photos on my device(not old at all).why is that happening??is it a bug???
Paolo,You are a dimond product expert.May be you couldn't read the wholepart of my reply.I think you have the answer of my question.
Hope i will get my answer in your reply.Do not mind if i write anything unnecessary.
Answer:
You should remove the Google+ version because that service does not exist anymore. And the other show the old icon, so they are not updated at all anymore.
And that you see what you have on tablet, is normal and does not have anything to do with being able to backup which is impossible anymore as Paolo tried to explain.
So you only can see on photos.google.com in the (very old) Chrome-browser if you log-in with your Gmail-account if anything was stored there long agoo.
Sorry, time goes by.
On my old Android 6 tablet, the app still may function, but the tablet has much too less space for it and is much too slow also.
Answer:
You should remove the Google+ version because that service does not exist anymore. And the other show the old icon, so they are not updated at all anymore.
And that you see what you have on tablet, is normal and does not have anything to do with being able to backup which is impossible anymore as Paolo tried to explain.
So you only can see on photos.google.com in the (very old) Chrome-browser if you log-in with your Gmail-account if anything was stored there long agoo.
Sorry, time goes by.
On my old Android 6 tablet, the app still may function, but the tablet has much too less space for it and is much too slow also.
Answer:
Sorry Shah, I don't know how to help because Google Photos no longer supports Android 4.x, which is why you have issues with sign in and backups.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: My google account doesnt back up since 1 week back its saying no network connections
I can't download the photos,I have already back up of photos and videos
====================End Question=====================
Question: I was delete my photo a year ago how i back up my photo
I want to recover or back up my all permanently deleted photos
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- At the top left, tap Menu
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device’s Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
Tip: You can try using some data recovery apps from the play store. it might work.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: Is there any way to decompress photos and videos after cropping?
Not much I was able to do from my phone.
====================End Question=====================
Question: Recover deleted photos from favourites folder of Google photos
Recover deleted photos from favourites folder of Google photos
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- At the top left, tap Menu
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device’s Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
Tip: You can try using some data recovery apps from the play store. it might work.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: Sir..
Sir..
I was deleted some personnel photos from google photos and keep stored and seeing deleted photos from Bin..now those are deleted permently..I need those photos which are gone from Bin..I need help..plz call and suggest me..plz..
Answer:
Answer:
====================End Question=====================
Question: 6gb available will i still loose photos of original quality?
Post june 1st will i loose the photos stored in original quality
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Missing photos
Yesterday I backup all my photos from my phn to Google photos thn asked by me to free up space.All b…
Yesterday I backup all my photos from my phn to Google photos thn asked by me to free up space.All backup done n showing free up space. Thn I went to my phn gallery n deleted all my photos from recently deleted photos.Generally it deleted from there after 40 days because if we want to recover the photo we can n yesterday it deleted from there .
Answer:
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- At the top left, tap Menu
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device’s Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
Tip: You can try using some data recovery apps from the play store. it might work.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: 6gb available will i still loose photos of original quality?
Post june 1st will i loose the photos stored in original quality
Hi There,
No, You will not loose any photos post June 1st.
Regards,
Shyamsalma
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi There,
No, You will not loose any photos post June 1st.
Regards,
Shyamsalma
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Missing photos
Yesterday I backup all my photos from my phn to Google photos thn asked by me to free up space.All b…
Yesterday I backup all my photos from my phn to Google photos thn asked by me to free up space.All backup done n showing free up space. Thn I went to my phn gallery n deleted all my photos from recently deleted photos.Generally it deleted from there after 40 days because if we want to recover the photo we can n yesterday it deleted from there .
Now there are no photos in phone as well as in Google photos
Pls help me in recovery my lost photos n videos
Answer:
Answer:
I clicked the link which u send but didn't find my yesterday's I.e.28 or 29 May backup photos.Please help me out
Answer:
Answer:
I have done backup properly thn asked me to free up my space thn after that I deleted it .
Answer:
Hi
Answer:
@Simran
Answer:
Answer:
====================End Question=====================
Question: I don't have a photo, please help
====================End Question=====================
Question: The video has subtitles. Where in the huwaei video is not allowing it to select the subtitle option.
The downloaded video has subtitles where the huwaei video app is not allowing to enable the subs.
Nevertheless, even the video player in Google photos also doesn't support subtitles.
Answer:
====================End Question=====================
Question: How do I down load my photos in my gallery to my face book photos ??
How do I move my photos from my google to my facbook pictures where my friends can see them on my Fa…
====================End Question=====================
Question: I deleted a video from WhatsApp. How can I get the video back
Nothing
Answer:
Answer:
====================End Question=====================
Question: Are there any campaigns going to plead with Google to not cancel free unlimited Google Photos?
Please don't cancel free unlimited Google photos, I have always had awful upload speeds so never had…
Please don't cancel free unlimited Google photos, I have always had awful upload speeds so never had the chance to upload my photos yet but they are finally rolling out fibre in my area and I have signed up for it purely to use Google Photos!
Answer:
Hi There,
Can you visit https://photos.google.com/ and check if the backed up photos are visible?
if it isn't available there your photos might now have been backed up properly.
let me know,
Regards,
Shyamsalma
Answer:
I clicked the link which u send but didn't find my yesterday's I.e.28 or 29 May backup photos.Please help me out
Regards
Simran
Answer:
Hi Simran,
Since it isn't available in the web page, there might be a possibility that the photos weren't backed up properly.
Tip: Try using some Data recovery app from the playstore, may be it will help you recover your photos from yesterday.
Regards,
Shyamsalma
Answer:
I have done backup properly thn asked me to free up my space thn after that I deleted it .
Can u pls suggest me some app to recover my data tht I lost in Google photos
Regards
Simran
Answer:
Hi
Pls note that all images were saved from WhatsApp than backup to Google photos
Didn't get reply of last mail also
Regards
Simran
Answer:
@Simran
If you don't see any pictures on photos.google.com when you log-in with the same account as used in backup-settings of the Photos-app, nothing was backupped at all and then I don't understand that you got a free-up space notification. But if agreed, that action did remove all pictures from your phone and because you also have emptied the Apple trash (which normally holds them for 30 days), you don't have nothing anymore indeed, unless in Whatsapp itself.
But you may see the recieved pictures very vague and then you can download them again.
Thereafter check on photos.google.com if they really were saved at Google also.
Hopefully.
PS: never delete in the Photos-app unless bad pictures, beacuse then you remove them from phone as well as from Google.
PS: never heard that any data-recovery app has done any good.
Answer:
Hi There,
Can you visit https://photos.google.com/ and check if the backed up photos are visible?
if it isn't available there your photos might now have been backed up properly.
let me know,
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: I don't have a photo, please help
====================End Question=====================
Question: The video has subtitles. Where in the huwaei video is not allowing it to select the subtitle option.
The downloaded video has subtitles where the huwaei video app is not allowing to enable the subs.
Hi, Anu Banad
Welcome to Google Photos Community Support Forum & thanks for your query.
However, regretfully, your query is not related to any feature in the Google Photos app.
Nevertheless, even the video player in Google photos also doesn't support subtitles.
Answer:
====================End Question=====================
Question: How do I down load my photos in my gallery to my face book photos ??
How do I move my photos from my google to my facbook pictures where my friends can see them on my Fa…
====================End Question=====================
Question: I deleted a video from WhatsApp. How can I get the video back
Nothing
Hi, Hassan Omar 3131
Welcome to Google Photos Community Support Forum & thanks for your query.
Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?
Are you not finding the deleted pictures there?
If so, did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.
Answer:
"The photos were deleted through gallery"
Deleting through Gallery deletes only the device copy. When the photo/video was backed up to Google Photos, it should still be in https://photos.google.com/.
For a video you can also look at https://photos.google.com/search/_tv_Videos
When the photo/video was never backed up, you may have deleted the only copy. You can still try a recovery app.
Answer:
====================End Question=====================
Question: Are there any campaigns going to plead with Google to not cancel free unlimited Google Photos?
Please don't cancel free unlimited Google photos, I have always had awful upload speeds so never had…
Please don't cancel free unlimited Google photos, I have always had awful upload speeds so never had the chance to upload my photos yet but they are finally rolling out fibre in my area and I have signed up for it purely to use Google Photos!
Is there not a way Google can use the photos in some way so that they still remain private but it's profitable for them to keep this service free and unlimited?
Given the option I think most people would prefer their photos to been used to see what they like doing so adverts can be better trailered to them rather than lose the service all together.
Maybe create a poll or get some user feedback?
Answer:
====================End Question=====================
Question: Bina delete ki hui photos naii dikh raha vo photo vapis cahiye
Mujhe meri sari photo valis cahiye
Answer:
====================End Question=====================
Question: My photos are very bad n I can't find the way to fix them
====================End Question=====================
Question: Y can't anyone help me with this
====================End Question=====================
Question: Photos permanently deleted from Trash
How could I recover the photos that have been deleted from the trash as well? It's not been 60 days …
Answer:
====================End Question=====================
Question: How to stop gallery saving photos from all media
Done want all pics shared by others saved automatically
====================End Question=====================
Question: I want delete some photo can i
I want delete some photo because my memory is full
====================End Question=====================
Question: All my labelled face data has been vanished after update , help!
All the photos which I had labelled these years have been untagged and I am unable to find the tags …
All the photos which I had labelled these years have been untagged and I am unable to find the tags , and further while again updating the labels it's showing error, plz help me resolve these as by morning I had about 500+ persons labelled and they all vanished by the lunch , plz help me out and resolve this issue asap
Answer:
====================End Question=====================
Question: How do i hide a video so its locked awY from only us who want yo see ut as uts explicit content
How do I hide a video with explicit content
Answer:
====================End Question=====================
Answer:
====================End Question=====================
Question: Bina delete ki hui photos naii dikh raha vo photo vapis cahiye
Mujhe meri sari photo valis cahiye
Hi Angel
App is website pe jakar dekh sakhte ho, apke photos waha pe dikh raha hai ya nahi.. https://photos.google.com/
agar nahi dikh raha hai, iska matlab sab back up nahi huve the..
Answer:
====================End Question=====================
Question: My photos are very bad n I can't find the way to fix them
====================End Question=====================
Question: Y can't anyone help me with this
====================End Question=====================
Question: Photos permanently deleted from Trash
How could I recover the photos that have been deleted from the trash as well? It's not been 60 days …
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- At the top left, tap Menu
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device’s Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
Tip: You can try using some data recovery apps from the play store. it might work.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: How to stop gallery saving photos from all media
Done want all pics shared by others saved automatically
====================End Question=====================
Question: I want delete some photo can i
I want delete some photo because my memory is full
====================End Question=====================
Question: All my labelled face data has been vanished after update , help!
All the photos which I had labelled these years have been untagged and I am unable to find the tags …
All the photos which I had labelled these years have been untagged and I am unable to find the tags , and further while again updating the labels it's showing error, plz help me resolve these as by morning I had about 500+ persons labelled and they all vanished by the lunch , plz help me out and resolve this issue asap
Answer:
====================End Question=====================
Question: How do i hide a video so its locked awY from only us who want yo see ut as uts explicit content
How do I hide a video with explicit content
Hi, Che Dunlop
Welcome to Google Photos Community Support Forum & thanks for your query.
Regretfully, the app doesn't allow to hide something as on today.
An update is promised. However, you will have to wait and watch.
I suggest yo go through this article to know more about that.
Answer:
====================End Question=====================
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