Google photo QA: The photo book I got is not what I created. I added text, but this has none & some photos are wrong.

Question: The photo book I got is not what I created. I added text, but this has none & some photos are wrong.

How to return photo book? It's not what I created.

Hi User 12369772711208730515,

I recommend that you report the issue to Google as this help page explains under "Report a damaged photo book" https://support.google.com/photos/answer/7378812?co=GENIE.Platform%3DAndroid&oco=1 Or use this contact form https://support.google.com/photos/gethelp

If you subscribe to Google One there are additional contact options here https://one.google.com/support

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Shared google lens

Shared video or photo's from my google account

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Question: All photos and videos in my mobile gallery are included in Google Photos. I do not like this.

All photos and videos in my mobile gallery are included in Google Photos. I do not like that all pho…

All photos and videos in my mobile gallery are included in Google Photos. I do not like that all photos and videos should be saved in Google Photos. So what should I do now ? Explain the solution to my problem. Let me tell you, earlier this did not happen.

Answer:

Hi, Rahul Vanzara

Welcome to Google Photos Community Support Forum & thanks for your query.

The Google Photos app acts like a portal viewer & shows everything from the gallery along with the ones backed up to the cloud.

That doesn't mean each & every photo in your gallery is backed up, unless you switch on "Backup & Sync?

If you do not like to upload something, please keep the backup & sync off, permanently.

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Question: Where can i find this?

I'm trying to find this item: men's Indian bangle.

I'm trying to find this item: men's Indian bangle.

Answer:

Hi Jb,

Try opening this photo in the Google Photos app and tapping the Lens button. Google Lens may be able to identify the item and find similar ones.

Hi Shivendra,

I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage platforms you use (e.g. Dropbox, OneDrive, Samsung, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.

Now- with that out of the way let's deal with emjey 's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

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Question: How do I make a picture 3D

To figure out how to make a 3D picture.

Hi, carmen reynoso

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, the editor in Google Photos doesn't offer any feature to make a standard picture 3D.

You can use the features like portrait blur etc. However, that's may not serve your purpose.

You will have to look for some proprietary app to do so,

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Question: Photos backing up from years ago

My photo were mostly backed up now saying 12000 need backing up.some are from nearly 10 years ago.wh…

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Question: Showing error while adding name to people's faces

I want to add name to people's faces

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Question: <script async src="//pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script>

(adsbygoogle = window.adsbygoogle || []).push({

google_ad_client: "ca-pub-5166378798406749\

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Question: I have done clear all phone and I have backup and some photos not come in favourite

Hi Goldy,

Are your favorited photos here? https://photos.google.com/search/_m8_Favorites Be sure to sign in with all your Google accounts if you have more than one.

Hi, Anshul Savita

Welcome to Google Photos Community Support Forum & thanks for your query.

However, had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

If so, did you delete the pics through Google Photos? or using some Gallery app on your phone?
If you have deleted through Google Photos, then you may still find those in the bin.
The Bin icon becomes visible through the library view.

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Question: I can't share the photos of my brother (charan) directly through Google photos , the detected photos

I try to share the album , but after tap on share , tried to share through Google photos but, Google…

I try to share the album , but after tap on share , tried to share through Google photos but, Google contacts see on few contacts only ,there are more then 400 contacts in my google contacts app ,but it shows less then 20

Answer:

Hi, S Purna chandhar

Welcome to Google Photos Community Support Forum & thanks for your query.

The contact list will show the ones where you have entered the Gmail ID.

Nevertheless, you can search using the name & phone number also.

The link below will explain all the possible ways of sharing. I suggest you go through that.

https://support.google.com/photos/answer/6131416?co=GENIE.Platform%3DAndroid&hl=en

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Question: A already buy 100 gb space but ilts shows only phone memory...pleass che k tell me what heppened...

Only I changed my phone only...I buy 100 gb from u ...but now its shows.

Hello Mahesh Yadav,

Google photos storage is cloud storage it won't show you on your device storage you can upload photos and videos up to 100 GB in google photos.

https://one.google.com/about

Thanks.

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Question: Seems nothing i do or app i use i still get hacked n fcked with my settings always change back or

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Question: Photo send karna j

Hi, gillbalraj 09

Welcome to Google Photos Community Support Forum & thanks for your query.

Had you backed up the pics to Google Photos?
Are you not finding the deleted pictures there?

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Question: Sync images from Google Drive Folders directly to Google Photo Albums

Hi - I'm currently syncing images directly to Google Drive from a series of folders on my computer's…

Hi -

I'm currently syncing images directly to Google Drive from a series of folders on my computer's HD. These images are in turn syncing across to Google Photos. So far so good.

However, is there a way to ensure that the images from the folders on the HD, map firstly to the Google Drive folders (which is automatic), and then subsequently map into their mirror albums in Google Photos, and not just the central stream?

i.e. By syncing Google Drive with 10 folders on my HD, how can I eventually ensure that the images from those folder then end up in 10 albums on Google Photos? Is it possible to do it directly and cut out Google Drive altogether?

I've searched high and low but I think this it is still a manual process to move the sync'd images from the overall Photo stream into their respective albums... Any advice or guidance would be hugely appreciated.

Cheers Ed

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

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Many thanks Chris... I figured as much. Bad drills for the automation of my portfolios but hey ho. How does one go about making a feature request? (Not that I imagine will make that much difference)

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this question firstly asked in 2016, it been 2,5 years and your app still can't sync properly. My photos feed is like a soup, everything is in the same directory, it's like a nightmare. I sent you dozens of feedbacks but you didn't even say "your suggestions are taken into consideration" Today I deleted photos and drive thank you for the awesome app.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

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Question: Sandi185! How do reset the setting where i want to post my pictures

When I post my picture it gives me the option where or what I want to post it to. Like to my fb stor…

When I post my picture it gives me the option where or what I want to post it to. Like to my fb story my profile picture, upload to Google photos. And after I choose what I want to do with it you have the option to hit always or just once. I accidentally hit to always up load them which is not what I wanted,. Please can someone tell me how to chance that setting. I have looked everywhere to find the setting somi can change it to how it was but I had no luck. It also has nothing to do with Google pictures.

Answer:

Hello Sandra,

Welcome to the Google Photos Community

Please go to Get manufacturer help for your Android device to find a list of manufacturer help sites, or to raise a specific Android help question.

Regards,

Peter

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Question: I want to recover my permanently deleted photos please help

i was using two phone and unknowingly i deleted my photos from old phone permanently but since gmail…

i was using two phone and unknowingly i deleted my photos from old phone permanently but since gmail which i use was same it got deleted in my new phone as well, so i want recover it please help

Answer:

Hello Mhathung,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than on

Community Console Google Photos

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Thanks.

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Question: Sharing photos

I am unable to post some photos to Facebook from my Google photos, some are there but not all. Stran…

I am unable to post some photos to Facebook from my Google photos, some are there but not all.

Strangely, I can do it ok from my phone, but not this pad. I used to be able to ?

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Question: Good Evening. My name is Lee Finke. I'm looking for a saying from one of my friends.

Im trying to find a photo and it says: ANIMAL'S ARE THE BEST COMPANIONS THAN HUMANS. Can you help me…

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Question: Hello i made order photo book and did not arrive. Was not phone call nothing

I contact english support Google store. They reffer me here.

Hi Stratovarius,

If you subscribe to Google One there are additional contact options here https://one.google.com/support

Answer:

Try contacting Google here https://support.google.com/photos/gethelp

Hi, Shakti Singh Hemant

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, the video player in Google Photos doesn't support subtitles.

You will have to look for some alternative video player.

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Question: Archive photos from between 6 and 3 years ago now grey boxes. Devastated twd.

Already contacted google photos who asked me to share on the forum to allow one of their 'experts' t…

Already contacted google photos who asked me to share on the forum to allow one of their 'experts' to look into this further. I'm not amused.

I've tried deleting and reinstalling app, my only other mode of technology is my iPad which the photos are the same. Not an option signing in with another account.

Please please can someone help me. I'm upset but also so angry at google photos. Thought my pics would be safe or id never had used it.

Answer:

Hello Allyson,

On the iPad, please go to https://photos.google.com/ - tap here and check if the photos are on the web.

If they are you can try deleting, power down/ power up then reinstall the app

If they are not then I am sorry to say that there is nothing us volunteers can do for you.

Additional information at Find missing photos - tap here

Good luck,

Peter

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Question: Hi wen im dawonlod any foutos cant seeit in googel fotos or ostedyo can any help my plz?

Cant see my images wen im downloaded in my smart hgon

You posted in the Google Search Help Forum, but it sounds like your question might have more to do with Google Photos.

For more specialized assistance with Google Photos issues, I'm moving this thread to the Google Photos Help Community.

You may also find useful information in the Google Photos Help Center.

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Question: Trash bin recover video photos

Hi, sonu verma 9911

Welcome to Google Photos Community Support Forum & thanks for your query.

Did you empty the trash bin also?

Nevertheless, when you tap the delete icon in the Google Photos app, a warning appears telling you what will happen if you proceed. On your phone, that message asks, "Remove from Google account & synced devices?"

When you attempt to manually empty the trash/bin in Google Photos, another warning appears that explains the consequences of permanently deleting those pictures and videos.
If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

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Question: How to change language like English movie to hindi dubbed movie

I can't see any type of options to change it's language and play The video with that language

Hi, sen gupta

Welcome to Google Photos Community Support Forum & thanks for your query.

However, Google Photos is for storing, enjoying and sharing personal memories. Google Photos is not intended to store or serve media such as photos or videos that aren't personal.
What you are looking for playing a video that was made commercially & dubbed in multiple languages.
You will have to look for some proprietary video player to do so.

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Question: I want recover my permanant deleted photo

I want my permanent deleted photo

Hi, Sonam Bisht

Welcome to Google Photos Community Support Forum & thanks for your query.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

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Question: How to change the format and heavy video so it can be forwarded by whats app etc

When I forward the video, it says that the format is not supportive

Hi, Munisshh Bagga

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, the editor in Google Photos doesn't offer any support for changing the format.

You will have to look for some specialised apps to do so.

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Question: Is there anyway I can retrieve pic which I have been deleted from the bin

Checked bin my google bin and also my gallary trash couldn't find it

Hi, Hakim Shabbir

Welcome to Google Photos Community Support Forum & thanks for your query.

When you attempt to manually empty the trash/bin in Google Photos, another warning appears that explains the consequences of permanently deleting those pictures and videos.
If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

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Question: Printing and device linking

Since Google update,cannot print from Gmail,photos etc...can get to print preview but instead of yel…

Since Google update,cannot print from Gmail,photos etc...can get to print preview but instead of yellow print button there is a yellow pdf button.Also gmails etc have stopped linking to my tablet.

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Question: Take still photo from video

Hi, Robin Smith 524

Welcome to Google Photos Community Support Forum & thanks for your query.

You can export a frame from a video through these steps.

Tap to open the video
Tap once again to make the controls visible
Tap the edit symbol. At the bottom you will see a broad bar. Tap on that to see a slider
Move the sider to preview & verify whether the selected frame is the desired one. Then tap on Export frame
That will extract one frame as a still photo.

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Question: No face detection

Did not showing my own face album

Hi, Shamsoddin Altamash

Welcome to Google Photos Community Support Forum & thanks for your query.

However, have you switched on the option "Group similar faces" through the settings in the Photos app?

Answer:

Hi, Shamsoddin Altamash

Welcome to Google Photos Community Support Forum & thanks for your query.

However, have you switched on the option "Group similar faces" through the settings in the Photos app?

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Question: How To Delete Photos And Videos On Non SD Card

When I tried to delete the photo on the SD card, a notification message came asking me to give acces…

When I tried to delete the photo on the SD card, a notification message came asking me to give access to the SD card. Even if I allow it, the same message will be displayed when I delete it again. What is the reason for this?

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Question: Google photos

When I am done editing a photo taken with the phone camera I want to move it to a folder in Google p…

When I am done editing a photo taken with the phone camera I want to move it to a folder in Google photos. So I click on the 3 dots top right and I get the option to move the photo to an album but not the folder that I want. Sometimes I do get the option to move or copy to a folder. So, why don't I always get the option to move the photo to a folder of my choice which exists when I open the Google photos app. I have a Samsung phone with the Gallery app and it is pretty much the same thing there. Other apps sometimes see all the folders in Google photos, but not all of the photos in the folder. I have recently started taking an interest in my phone camera, but am really frustrated with this issue.

Answer:

Hi, Brian Desmond

Welcome to Google Photos Community Support Forum & thanks for your query.

To see the option "Move to folder", first, switch to the library view.

Select the source folder through "Photos on device" in that view & open the source folder.

Next, open the target picture & then slide up. Only then you can see the option "Move to folder".

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Question: I have a few emails I would like to get access to again that I haven't signed into in awhile.

Get access to old accounts I don't have password to anymore . Got a whole list of them I would like …

Hi, Melinda Harrington

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your accounts.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is
https://support.google.com/accounts/community?hl=en

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Question: I am taking a picture using the front camera and there is a you phone stamp on the image. How can I

How can I remove the new phone stamp on the photo image

Hi, Alex Braun 1123

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, your query is not related to any feature in the Google Photos app.

I suggest, you please look into the documentation provided by your phone's manufacturer. The settings to remove the device stamp very from one phone model to another & hence no generalised suggestions can be made.

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Question: Photo deletions on PC no longer sync to Google Photos (and vice versa) - any way to fix?

It seems this behaviour was only in the "Google Drive" portion of backup and sync, and at this point…

It seems this behaviour was only in the "Google Drive" portion of backup and sync, and at this point photos will never be deleted from the web if you delete them from your local PC, forcing users to delete photos twice.

Is the solution to sync folders really to delete photos from the Google Photos web interface and then re-upload them?

Seriously?

The Google Photo Uploader app years ago had this figured out, how is it that we have less features 2 years after they discontinued it?!?!

Answer:

The syncing only is between PC and Drive - the optional uploading to Photos is no syncing connection (never has been - not even in the old uploader unless you talk about Picasa).

So later edits or deletions on PC are reflected on Drive, but not on Photos indeed.

See this link

It depends fully if you are working in the oldfashioned way: before connecting your camera you should pause backup & sync until your new pictures are selected and edited and captioned before you can switch-on syncing again - then you don't need to delete anything anymore.

So direct sync + upload via usb into Backup & Sync makes all good actions impossible.

Can't say more about - there is no Google here to blame.

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Question:

Hi, gk sravanthi

Welcome to Google Photos Community Support Forum & thanks for your query.

Any reason for deleting the pictures even through the bin?

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

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Google photo QA

Thursday, March 24, 2022

The photo book I got is not what I created. I added text, but this has none & some photos are wrong.

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