Why do all my "Original Quality" videos get compressed into crappy/mediocre quality videos?

Question: Why do all my "Original Quality" videos get compressed into crappy/mediocre quality videos?

This is more for videos (not photos), and it's across Android and PC. This 'Create new question' for…

This is more for videos (not photos), and it's across Android and PC.  This 'Create new question' form didn't have the option to specify though.

Anyway, ever since I've ever had my Drive account I noticed that eventually Google will compress all of my videos to a lower quality.  It doesn't usually happen right after upload.  It takes time, sometimes weeks/months.  But eventually my 1080p 30fps videos and 1440p 60fps videos worked their way down to what appears to be 360-720p @ 15-30fps (figures not confirmed, but there's a very clear reduction in quality).  They look like utter garbage in comparison.  The issue is that I assumed I was getting a BACKUP service, so I DELETED many of the originals!  Only to find out that Google is apparently trying to save server space and lying to their paying customers about it.  WTF gives, Google!?

Answer:

Hi Ryan,

Welcome to the Google Photos Help Community.

I certainly understand what you're going through. To narrow down the issue, please check the following settings on your device and computer:

On your computer:

1. Open photos.google.com/settings.
   
2. check if the upload size is set as high quality or original quality.

On your Android phone or tablet:

1. Open the Google Photos app .
   
2. Sign in to your Google Account.
3. At the top, tap Menu .
4. Select Settings  Back up & sync.
5. Tap Upload Size.
6. check for High quality or Original quality. 

If size selected is high quality:

• Unlimited free storage.
• Photos are compressed to save space. If a photo is larger than 16MP, it will be resized to 16MP.
• You can print good quality 16MP photos in sizes up to 24 inches x 16 inches.
• Videos higher than 1080p will be resized to high-definition 1080p. A video with 1080p or less will look close to the original.

If size selected is original quality:

• Limited free storage that uses storage in your Google Account. Check your storage here. If you go over this limit, learn how to buy storage.
• All photos and videos are stored in the same resolution that you took them.
• Recommended for photos that have more than 16MP and videos with more than 1080p.
• Recommended for printing large banners.

Keep us posted.

Best,

Nadia

Answer:

It's already set to ORIGINAL quality.  But Google still destroys the quality later on down the line.  Why?  You shouldn't be touching my files.

Answer:

Hi Ryan,

Thanks for writing back.

Could you please confirm, if your videos were initially uploaded to Google Photos or Google Drive?

Also, please help us with the file size and pixel difference before and after uploading the videos on your account.

Awaiting your response.

Best, 

Nadia

Answer:

I believe it happens on both Google Photos and Google Drive, but I originally brought up the issue related to photos uploaded to Google Drive.  I can't compare file size and video specs, because like I already said I deleted the originals in almost every case.  I have 3 fairly recent videos which are on both my Pixel 2 and Google Drive, but they don't really show any signs of video compression (yet).  Some of the videos on my Drive, of which the originals are long gone, are now in such terrible quality they're useless.  I've tried downloading the videos in those cases to make sure it wasn't a streaming issue, but it made no difference...the actual downloaded file was equally as poor quality.  My files had been modified by you guys.  There's no question about that.

Answer:

I'm experiencing similar issues with videos for a university research project that were taken on a pixel 2, uploaded to google photos, and lost quality after a couple months. Rendered the footage useless for our project.

Answer:

• The help says: "Videos higher than 1080p will be resized to high-definition 1080p."
  I am not sure what that means (is 1080 the longer/shorter side?), but I have some 1920x1080 videos from 2014 till now, and they all still appear as 1920x1080. So I cannot explain why your "1080p 30fps videos and 1440p 60fps videos worked their way down to what appears to be 360-720p @ 15-30fps
  
  
• Some users upload in "High Quality" thinking that the setting was "Original\
  
  Answer:
  
  Maybe Google can compress videos and photos into bad quality, but if you put the files into compressed format such as .ZIP or .RAR or maybe .7Z then Google can't reduce its quality especially when you use .RAR format because it required paid program such as WinRAR and i'm pretty sure Google don't waste their time to just extract then reduce quality and compress it again into .RAR files. And if you still don't believe Google, then try to set a password to your compressed files.
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: How To Stop Sharing Photos & Other Information?
  
  Looked in Settings & Suggestions!
  
  Hello Devin,
  
  
  Welcome to the Google Photos Help Community.
  
  
  To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

  
  

  Meanwhile, please refer this help center article on how to "Stop sharing an album, commenting, & other sharing settings".

  
  

  Keep me posted.

  
  

  Best,

  Sonya
  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Photos stuck somewhere in limbo?
  
  So, I used to have tens of thousands of photos on my Google photos, but som of them did not show up …
  
  So, I used to have tens of thousands of photos on my Google photos, but som of them did not show up on all my devices, so I decided to remove everything and start over. However, after going through the pain of deleting them in badges of 300 since everything over that just crashed the app and the webpage, I finally got them all gone. I thought. I see no images on the web, or in the app on any of my devices, but my storage shows there is still 4gb used of my storage for Google Photos. I then tested to download my complete Google Photos archive from Google Takeout, and there was 1,77gb of photos of the ones I had already removed a long time ago. Now, before I start reuploading everything, I want it to be completely cleaned out so nothing corrupts.
  
  Answer:
  
  So I found this: https://get.google.com/albumarchive
  
  
  Here I can find the 1,77GB of photos that also Takeout found. 
  
  
  As I read about this, it seems like if I were to remove anything from here, the pictures also might disappear from my Google Maps reviews for example. 
  
  
  Most of these pictures are the same as I have uploaded to Maps. 
  
  
  Can someone confirm this to me? Should I just let them be? 
  
  
  If I should, then okay, fine by me. However, that does not explain why my Google Storage tells me that I have 4,03 GB (2,26 GB more) in use. Where are these photos, and how can I remove them?
  
  
  Answer:
  
  Hello, and thank you for your time! Albumarchive matches with all the photos I got in my takeout. The 1,77 GB. It is the rest that is hidden somewhere in the depths of limbo, behind the great walls of Google, since Takeout doesn't even see them. 
  Does anyone know if removing my photos from albumarchive removes them from my maps reviews aswell.
  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Hi, I accidentally deleted my videos from the trash, and I would like to ask you to restore them pls
  
  Deleted Videos from trash. Need restoring, please.
  
  
  
  Hi,
   
  Unfortunately, if the videos have been deleted over 60 days, they cannot be restored. If they were deleted from Google Drive, you could ask the Drive team. See: https://support.google.com/drive/answer/1716222
   
  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Do photos I add to G maps take up my G Drive space?
  
  Being a Local Guide I have added around 500-600 photos to Gmaps. I want to know whether they take up…
  
  Being a Local Guide I have added around 500-600 photos to Gmaps. I want to know whether they take up my drive space bcz everytime I choose to share it asks me original size or large size (compressed)
  
  Answer:
  
  Probably yes if you did choose original. 
  You can see you usage at https://www.google.com/settings/storage under Details. 
  
  
  PS: it is not clear to me where these Map-pictures are stored actually - I do think on https://get.google.com/albumarchive and that is not on Drive and probably not in Photos either.
  
  
  Answer:
  
  
  Definitely yes if you choose Original, although I don't get an option to choose original size or large size. Even uploading an already compressed image from my library uses quota.
   
  They are currently (uploaded direct in the Android app) stored in the Album archive in a 'date of upload' album, see screenshot <visible online>
   
  Storage can be recovered at the usual place
   
  

   
  
  
  Answer:
  
  PS If I upload by choosing Camera and taking a new photo it resizes to 1920 x 1080 for a 16:9 photos and doesn't use quota, but stores in the same place.
  
  Answer:
  
  So an active local guide gets more and more day-albums there and Google could not even create a special folder for them like for Blogger or Hangouts. 
  Bright company. 
  And no free storage either...
  
  
  Answer:
  
  
  Definitely yes if you choose Original, although I don't get an option to choose original size or large size. Even uploading an already compressed image from my library uses quota.
   
  They are currently (uploaded direct in the Android app) stored in the Album archive in a 'date of upload' album, see screenshot <visible online>
   
  Storage can be recovered at the usual place
   
  

   
  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: How to backup my photo 2014
  
  Deleting photo required
  
  Hello Ashok,
  
  
  Welcome to the Google Photos Help Community.
  
  
  To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?
  
  
  If you're referring how to back up your photos, please follow the steps from this help center article on how to "Back up photos & videos".
  
  
  
  Incase if you're trying to search the missing photos, please refer this help center article on how to "Find missing photos & videos".
  
  

  Keep me posted.

  
  

  Best,

  Sonya
  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: How to find lost photos
  
  Trying locate deleted photos from past accounts
  
  
  Hi Dean,
  
  
  Thanks for reaching out to the Google Photos Help Community.
  
  
  I certainly understand the importance of photos and videos on an account. To see if you can restore deleted photos, please follow these steps:

  1. On your Android phone or tablet, open the Google Photos app .
  2. At the top left, tap Menu   Trash  (Make sure you're signed into the right account)
     
  3. Touch and hold the photo or video you want to recover.
  4. At the bottom, tap Restore. The photo or video will be back:
     • In your phone
     • Into the "Photos" section of the app.
     • Into any albums it was in.

  Also, if something isn't in your trash, it can't be restored. You won't be able to restore a photo if:

  • You moved it to trash more than 60 days ago.
  • You moved it to trash, then emptied your trash.
  • You permanently deleted it from your trash.
  • You permanently deleted it from your device's Gallery app, without being backed up.

  Note: If you have back up & sync on, photos and videos you delete will stay in your trash for 60 days. Learn how to turn on back up & sync.

  
  

  Let me know if you have any additional questions.

  
  

  Best,

  Nadia
  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: My photos from 2011 till 2019 i lost over 1500 total and i cant get them or find them.
  
  I feel this is bullshit
  
  
  
  ====================End Question=====================
  
  
  Question: ខ្ញុំបានបាត់ទូរសព្ទបន្ទាប់មករកឃើញវិញប៉ុន្តែគេបានចាក់លេខកូដអេក្រង់តើខ្ញុំធ្វើយ៉ាងម៉េចទើបអាចដោះលេខកូដ
  
  Near to me
  
  
  
  ====================End Question=====================
  
  
  Question: How to stop from auto save sticker
  
  Stop auto save sticker from Facebook to photo album
  
  Hello Ronald,
  
  
  Welcome to the Google Photos Help Community.
  
  
  To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?
  
  
  Meanwhile, just to let you know that the Device Folders that you see in the Google Photos "Menu" option shows all the albums from your gallery irrespective of the album being backed up to your Google Photos.
  
  

  Incase if you don't want to backup anything from a device folder (Facebook) to your Google Photos, You can turned off back & Sync for the device folder that you don't want to backup? Settings > Back up & Sync > Back up device folders > Choose folder that you don't want to back up.
  
  

  You can choose the folder by tapping Back up device folders from the settings on Google Photos App and select the folder that you don't want to back up. Folder can include:
  

  • Photos/Videos that you've downloaded.
    
  • Screenshots that you've taken.
    
  • Photos/Videos saved by other apps.

  Check out this handy help center article for more information on "Change "Back up & sync" settings".

  
  

  Keep me posted.

  
  

  Best,

  Sonya
  
  
  Answer:
  
  Sir I have to facing problems I have getting stickers saved automatically in your app Google photos.wat is the way to stop this issue can u help me just guiding me.
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: I had backed up my photos 1 month ago but they are not categories into things.only listing selfies.
  
  Plzz tell me what to do i had more than 1000 photos facing problem to categories . But Google photos…
  
  
  Hi Faijal,
  
  
  Thanks for reaching out to the Google Photos Help Community.
  
  

  Please know that, photos and videos on Google Photos will be backed up as individual photo/video and not as albums/folders. However, you may create an album on Google Photos by following the steps in this help center article.

  
  

  Also, there isn't a filter on Google Photos to sort photos according to the folder they were backed up from. Please feel free to share your feedback following these simple steps:

  1. Go to photos.google.com.
  2. At the top left, open the Menu , then select Send feedback.

  When you take new photos, you may get a notification to share these photos. To turn on these notifications:

  1. On your Android phone or tablet, open the Google Photos app .
  2. Tap Menu  Settings  Notifications.
  3. Tap Suggested sharing turn on.

  You may also visit this help center article to Get suggestions.

  
  

  Let me know if you have any additional questions.
  

  
  

  Best,

  Nadia
  
  
  Answer:
  
  Hi Faijal,
  
  
  Thanks for writing back.
  
  
  I see you're referring to search your photos by things. Please follow these steps on your device to view photos with things in it:
  1. Open the Google Photos app.
     
  2. Click on 'Albums' section.
     
  3. At the top, scroll left to find and click the folder that says 'Things' on it.
  Let me know if you have any additional questions.
  
  
  Best,
  Nadia
  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Hello i deleted my photo in google photos n also deleted in trash i want to recover sir
  
  Sir i want my photos
  
  
  Hi Roshan,

   

  I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

   

  In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
  
  
  Answer:
  
  I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Open google photo on PC folder
  
  Hi there, I used to auto-save my google photos on my google drive so that I can easily share the ent…
  
  
  Hi there,
  
  
  I used to auto-save my google photos on my google drive so that I can easily share the entire folder with my friends or select a bunch of photos and share, or simply organize the photos by sub-folder. I noticed that you have recently disconnected photo and drive, so I am wondering if it's possible for me to sync my google photo back to my google drive. 
  
  
  Thx!
  
  Answer:
  
  Not possible anymore and not attractive either because each copy to Drive now will take storage also. 

  And what you are doing can perfectly be done on Photos directly by creating (temporary) albums for sharing. No Drive needed at all, unless for more complex reasons you don't tell. 

  See this link (as simple as possible).

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: How can I get back a video which is deleted permanently from Google photos?
  
  Two weeks ago I mistakenly deleted one of my most important videos from even Google photos trash bin…
  
  Two weeks ago I mistakenly deleted one of my most important videos from even Google photos trash bin. But I need the video too much necessary please help me and call me that I can explain you. Please I need the video back most important. Thank you
  
  Answer:
  
  

  Hi Abdur,

   

  Once deleted from the trash in Google photos this action in permanent so you'll not be able to retrieve it

  from within there. Did you ever back this video up to Google Drive or somewhere else maybe?

   

  You could try and contact the Google Drive team and say you want to recover files - click on the contact us option on this link.

  
  
  Answer:
  
  I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
  
  Answer:
  
  

  Hi Abdur,

   

  Once deleted from the trash in Google photos this action in permanent so you'll not be able to retrieve it

  from within there. Did you ever back this video up to Google Drive or somewhere else maybe?

   

  You could try and contact the Google Drive team and say you want to recover files - click on the contact us option on this link.

  
  
  Answer:
  
  I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Can't share an album to my family group (3 members)
  
  When trying to share an Google Photos album to my family group (3 members) it will only share it wit…
  
  When trying to share an Google Photos album to my family group (3 members) it will only share it with one (my wife) and not with my kids (2x family link accounts).  When selecting the family group while trying to share, the note changes from '3 members' to 'unused plural form'  This is the same for both Android and the web interface.  It has worked fine previously.  I can however select them individually to share.
  
  Answer:
  
  Hello Dimitrios,

  
  

  Welcome to the Google Photos Help Community.

  
  

  To assist you better, could you please confirm if you're sharing the album using the Family Link or directly from Google Photos? If Family Link, unfortunately, we might be of little help as this is beyond our scope of support. However, please refer to this link for any information on Family Link.

  
  

  Also, check out this useful help center "Google For Families" for more information.

  
  

  Keep me posted.

  
  

  Best,

  Sonya

  
  
  Answer:
  
  Hi Sonya, I am trying to share via Google Photos.  It just so happens that the two accounts in the family group that it wont go to are family link accounts.

  
  

  Dee

  
  
  Answer:
  
  Hey Dimitrios,

  
  

  Thanks for writing back.
  

  
  

  To isolate the root cause of the issue, could you please share me a short video of the exact steps that you've followed to share the album from Google Photos to family link accounts? Also, please ensure to hide/blur any personal photos/information on the video that you share.

  
  

  Keep me posted.

  
  

  Best,

  Sonya

  
  
  Answer:
  
  Hi Team,
  I am having this exact same problem.

  
  

  I am attempting to share a Google Photos album with my "Family Group\
  
  Answer:
  
  

  Hey Dimitrios and Alex,

  
  

  I'm having a check with my team on this issue. I'll get back to you with the updates.

  
  

  Appreciate your patience!

  
  

  Best,

  Sonya

  
  
  Answer:
  
  I am having the exact same issue.
  Going to Google Photos and sharing a new album to my Family Group results in only my wife being selected and the group changing to "unused plural form". My son, who has a Family Link account, is not listed or selected anywhere.

  
  

  Before selecting:

  
  

  
  

  After selecting:

  

  
  
  Answer:
  
  I'm having a similar issue. When I go to share an album, it shows 4 members in my family group, but when I select my family group, my kids are not included. I tried entering their email addresses individually and they still aren't receiving the invitation to the album, even though I have Google Photos sharing enabled on their accounts.
  
  Answer:
  
  I have the same issue. I can't share my album after I blocked the person that I shared the album before. It notifies on me that he is invited but he can not received the notification. How to solve this?
  
  Answer:
  
  Same exact problem here. I can't share with son but can with my wife. Both are in family group and my sons has photo sharing with the photos app enabled in his family link settings. My son doesn't show up in the family group share when I try to do it in the photos app. When I share a photo with him, it doesn't show up in his account. He shared one with me and I got it. Then I could add a photo to that album he shared with me first but not the other way around. Very frustrating.
  
  Answer:
  
  We created a family link account for our daughter. It worked as expected. Now she can use her phone in "supervised" mode. But, now, as I wanted to share an album with her, sharing fails. On the android device with jus t "Ein Fehler ist aufgetreten" (there is an error). On my laptop (Linux, Chromium) "Einladung kann nicht gesendet werden" (Invitation cannot be sent) or similar. If the exact wording is imported, I can retry.

  
  

  This happens when I try to share via the family group's members or when I try to share directly. It is very frustrating and asks for removing all that family group crap and cheat about her age instead, go get her using a full featured account.
  
  It is even more frustrating, seeing that there is no progress since about half a year. Is G too big to fail?

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: put back my pick now i dint remove them
  
  were r my
  
  

  Hi Joohn,

  
  

  Thanks for reaching out to the Google Photos Help Community.

  
  

  I certainly understand the importance of being able to view photos. Could you please confirm, if you're trying to see the photos on web (photos.google.com)? If yes, ensure that you're signed in to the right account on your device. Also, check for the following things:

  1. Are they in the trash: https://photos.google.com/trash.
  2. On your mobile device, please check if you're able to view these photos on the Google Photos app.

  Note: If you suddenly lost your photos, they might have a different date. If a photo is added from a device with different date and time settings, the timestamp may be wrong. Learn how to change timestamps on photos.

  1. On your computer, open photos.google.com/search/_tra_. Check your recent photos.
  2. If it's not there, search for the photo using the right dates or keywords. At the top, type what you want to find, like "dogs", "New York City", or someone's name (if you've labeled your photos).
  3. If your search came up empty, try other keywords or search again in 3—5 days. It can take time for photos to be searchable.

  You may also visit this help center article for more information on Finding photos.

  
  

  Keep me posted.

  
  

  Best,

  Nadia

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Album share popup not displaying contacts
  
  When I try to share an album, the share pop-up appears, but does not display any contacts. It just r…
  
  When I try to share an album, the share pop-up appears, but does not display any contacts. It just remains blank and spins and spins. This has happened only very recently. My connection does not appear to be the issue, and I have given it a great deal of time, all the time that I have been searching for a solution here and posting this question, probably 5 to 10 minutes. The last time that it happened I was able to interrupt the spinning and create a share link. On a Chromebook.
  
  Answer:
  
  This is a user to user forum, thus there is not much we can do when things do not work as intended. I suspect that it is a temporary issue. 

  
  

  There is another way to share an album:

  • open the album
  • click "More options" (3-dots) > Options. 
  • activate "Share" (if not yet done) and copy the link
  • send that link by email

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Sir my contect is missed
  
  Contect no missed
  
  
  
  ====================End Question=====================
  
  
  Question: How to log out my account this app
  
  PleaseesaelP
  
  Hi 

  You can select the menu three lines left on the left. There is a tap on your mail. Then select the mail for which you want to turn off Auto Backup. And then click on   — Delete active account. This will lead to the fact that Auto Backup will not be in this account, but if you need it, you can always select this email address again and enable it. In this way, you can select accounts to download. : either - Delete the active account, or re-enable it

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: How to remove backed up photos to empty storage
  
  I have deleted more than 3 to 4 thousand photos but it still shows no space how can I remove photos …
  
  
  
  ====================End Question=====================
  
  
  Question: How do i retrieve backed up photos onto new phone
  
  How do you retrieve photos to new phone
  
  

  Hi Stuart,

   

  do you see the photos of the old phone when visiting the https://photos.google.com website from a computer? Be sure to sign in with all your Google accounts if you have more than one.

  
  
  Answer:
  
  I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Some device album folders are incorrectly organizing photos
  
  This is pretty difficult to explain, but I'll try my best. There are two folders/albums in the Googl…
  
  This is pretty difficult to explain, but I'll try my best. There are two folders/albums in the Google photos app that are incorrectly organizing photos based on date. These are the Camera and Snapchat folders in my internal storage. Yet, the embedded timestamps of the photos/videos are completely fine. It's the sorting of the photos/videos that are jumbled.
  
  For example, let's say I have 3 photos from May 1st, 4 photos from May 5th, and 6 photos from May 13th. This unusual glitch now causes there to be 1 photo under May 1st, 5 photos under May 5th, and 7 photos under May 13th.
  
  It seems like I activated some type of bug by recovering an item from the Trash, and I can't find any way to reverse it or fix it. When viewing the affected photos in the Google Photos website, as well as using any other third party photo viewer, the photos are organized correctly and no problems are present. In fact, on the Google Photos app, if I check the Info of a photo or video that is incorrectly organized under the album view, the correct date is still present.
  
  
  I'm using the first Google Pixel running Android 8.1.0.
  
  Thanks for taking the time to read all of this, by the way.
  
  Answer:
  
  Update: it seems like deleting the app data fixed the problem. Although this had to delete all the photos and videos in my Trash, at least the problem is fixed, I guess.
  
  Answer:
  
  

  Hi Juan, restoring from the trash has caused the placeholders to get mixed up. Go to the web copies, select the photos you mention then click on the 3 dot menu option Edit date & time: Shift date & time: don’t change anything just press Preview then Save. This should reset the app placeholders and show the photos in the right order, Hopefully , Peter

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: How do I "Star/favorite" images in a shared album?
  
  I organize my images into albums. Some are private and some I share with the people who were at the …
  
  I organize my images into albums. Some are private and some I share with the people who were at the event. I am able to Star images in private albums but seem not to be able to add images from shared albums to my favorites!  The Star is replaced with a heart - and I have no idea how to view images I have marked with a heart.

  
  

  I would like to be able to use the favorites folder across all images in all albums.
  
  Answer:
  
  

  Hi Avram,

  
  

  Thanks for reaching out to the Google Photos Help Community.

  
  

  I appreciate you sharing your idea. Please feel free to share your feedback following these simple steps:

  1. Go to photos.google.com.
  2. At the top left, open the Menu , then select Send feedback.

  Also, I am working on this issue with my team and will get back to you with an update.

  
  

  Appreciate your patience.

  
  

  Best, 
  

  Nadia

  
  
  Answer:
  
  It's hard to believe how clumsy this was implemented. As soon as you share an album or just get a link, the option to add a star simply disappears. You can still add stars:

  • In the library, which may be easy for recent photos
  • In the "recently added" view https://photos.google.com/search/_tra_ 
  • When you first create a new album (not new shared album) you can add stars in the album before you share or you can 
  • select the photos you want to share (may be ALL photos) and share. That creates a new shared album which is NOT the same as the original. You will see two albums in https://photos.google.com/albums but you can hide the shared one.
  • or you can select the photos you want to share (may be ALL photos) and select "Get link". In that case you will see the new shared album only in https://photos.google.com/sharing, but there is another issue: the album automatically gets a stupid title. You can add one by using 3-dots > Edit album
  • Since the above method may be confusing you can also (probably better)
  • select the photos you want to "star" in the shared album 
  • Add them to a new album (not shared), for example called "star"
  • You can now add stars in that new album

  There is some "room for improvement" here !

  
  
  Answer:
  
  "some room for improvement" - nicely understated! :-) Thanks for the options - I have some workarounds, but yeah, it could really just do with having the stars available where we need them.
  
  Answer:
  
  Would also like to have this feature - I also sent the request through the 'send feedback' option suggested by the google member. Hopefully they'll implement this soon!
  
  Answer:
  
  I would also like to see this feature implemented, there should be an easy way to see which images you "hearted" or "loved" in a shared album.
  
  Please, make it real, thanks!.
  
  Answer:
  
  I also find this to be a sorely missing feature; ANYONE who is allowed access to a shared album should be able not just to socially "heart" a photo, but actually "favorite" it and have it added to their OWN favorites album. My album of favorites should be able to contain any image I have access to see, either mine or shared with me by anyone, whenever I want, and I should have permanent access to them through my Favorites album.

  
  

  Thank you!

  
  
  Answer:
  
  Agree -- def need to make favoriting available in a shared album if I am the original owner. Infuriating as I am trying to make a photo book. 

  
  

  Wonder if removing the share would let me do this again. Sorry anyone else that wanted to see my kiddo (you know, like Daddy or Nana)! Big miss google.

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Notifications to see progress of downloading photos
  
  Is there a way to see progress of downloading photos/recovering photos in the notification bar or po…
  
  
  
  ====================End Question=====================
  
  
  Question: Google Photos
  
  Just had some questions about a few issues I have seen with the "free up space" option in Google Pho…
  
  Just had some questions about a few issues I have seen with the "free up space" option in Google Photos. I have seen people having issues downloading their images back to their phones and being informed to download them to a computer and then back to their mobile device. Is this just to download many photos and videos at once or is there another reason I am missing. Also, there was an issue I saw where a person wanted their photos and videos to have the original meta data that was attached to the photos and videos when they were stored locally on the device. The person was informed to delete google photos app data and to clear the cache. Is there anyone that could explain to me what this would do for that person in this situation. Any info on this would be greatly appreciated. I am just trying to understand more and become less of a noob. Thank you.

  
  

  -Nickolaus B-
  
  Answer:
  
  

  Hi Nickolaus,

   

  Clearing the Google Photos app cache and data is the equivalent of resetting/refreshing the app. This is a recommended action when people are having issues with the app. Most of the time, this solves issues before the need to uninstall the app and then reinstalling it.

   

  In terms of the 'free up space' functionality... 

  This is designed to save room on your device. The purpose being that we take 100s of photos, and then eventually run out of room on our phones. The 'Free up space' function is available so you can delete any photos that have been backed up to the Google Photos cloud, clearing up room on your device. The app will then 'cache' these photos for you to see use/access/view - but they will no longer be physically stored on your device.

  There are people who have large amounts of storage on their device, and then want to put all the photos back on to their phone. This is where it can get tricky. 

  So your options are:

  • If you have enough storage, keep the photos on your hone and don't use Free up space
  • If you run out of room, use Free up space and then if you ever need to, download individual photos/videos back on to your device when required.

  I hope this helps a little bit!

   

   

  
  
  Answer:
  
  Are there situations where clearing the data of an app will be detrimental? Because I'm sure what happens when you clear the data of the google photos app is the app resets to factory settings and then all that is required is to sign back in, no photos will be deleted from this action. However are there apps that when you clear the data you actually do delete important files that cannot be retrieved simply by signing back in, or is this just noob paranoia I'm experiencing? Also, do you have any idea why, in another forum I read that someone was being instructed to sync all of the photos they wanted back on their device from google photos to google drive and then to a computer as zipped files and then back to their device after unzipping? Was this instruction based on preserving the original meta data of the photos? I ask this because the main issue that user was experiencing was that just downloading the photos and videos back to their device directly from google photos lead to new dates being associated with some of the files. Long rant, I know, I really appreciate you getting back to me. I would like to become a google product expert but there is so much to learn and I'm sure answering rants such as these is a big part of the job description.

  
  

  -Nickolaus B-

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: In the app were i post to pit the face of me there is not one picture of me there and how come i am block out from downloading photo are video are senting one out to anyone
  
  I try to fix my battery from getting to dam hot I try to fix my dam phone so I can download video ar…
  
  In the app were i post to pit the face of me there is not one picture of me there and how come i am block out from downloading photo are video are senting one out to anyone
  
  Answer:
  
  I try to fix my battery from getting to dam hot I try to fix my dam phone so I can download video are photo and some of my application  are not working when I load one from the play store  my.phome start getting hot
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: By mistake I deleted my trash photo or some body hack my email I don't no but I want my photos back
  
  2018 all photo s i want back back cause someone hack my account I don't no but I can't find my photo…
  
  

  Hi Mansuman,

   

  I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

   

  In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

  
  
  Answer:
  
  I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: How to download pics from camera to Google Photos on lap top?
  
  Trying to download pics from camera to lap top via usb cable, like I did with Picasa, now GP
  
  You still can use Picasa for importing and organizing your pics from a normal camera, but you need a workaround now because Picasa is disconnected from Google Photos recently (Picasa was already unsupported since 2016). 

  See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-upload-photos#TOC-Upload-for-Picasa3-users 

  
  

  If you prefer another approach, you should come back here and tell us a bit more precisely, because then we need to know how you are using Google Photos.

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Google Photos uses example pictures of people and pets. How can I find the picture it uses of me?
  
  When I go on Google Photos to search, it suggests searching for specific faces and pets its AI has r…
  
  When I go on Google Photos to search, it suggests searching for specific faces and pets its AI has repeatedly recognised. One of them is me. It's a good face-on photo which I would like to send to someone else. How do I find the specific photo Google's AI has selected as exemplary of what my face looks like? Thanks.
  
  Answer:
  
  Hi  Cameron B!

  According to the descriptions of how AI works, there is no single sample. There are many photos that have your individual facial features, your appearance with different facial expressions, in different light conditions, and in different environments of people and objects. You yourself can choose any photo that looks best for you and for other people.

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Ravinder kumar
  
  Try Ravinder
  
  
  
  ====================End Question=====================
  
  
  Question: Chinlove72
  
  @gmail.com
  
  
  
  ====================End Question=====================
  
  
  Question: Are photos stored in google photos secured and maintain privacy?
  
  Kindly let me know the privacy of the photos in google photos
  
  

  • Photos in Google Photos can only be viewed when you are signed in to your Google account. They are private as long as you do not share your Uid and password
    
    
  • When you share photos (albums) anyone with the link (but no one else) can see the photos. Thus you must trust the ones you share with, because they can share further or even make public.

  
  
  Answer:
  
  

  • Photos in Google Photos can only be viewed when you are signed in to your Google account. They are private as long as you do not share your Uid and password
    
    
  • When you share photos (albums) anyone with the link (but no one else) can see the photos. Thus you must trust the ones you share with, because they can share further or even make public.

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: I just want my Google albums/photos and not loose photos. How to delete all loose picts?
  
  Looked in my iphone's Settings and checked online.
  
  

  There is no way to do this. You should think of albums more like labels- a photo can be in 0 to many albums, but all photos are always in the main Photos timeline view. If you don't want to see a photo, you can archive it, but there's no way to find all photos not in albums.

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Why are there 2 different google photo apps?one says photos and the emblem and other says google photos.curious to know why and do they both save all your pictures?what is the difference other than the layout
  
  Why are there 2 photos app?one says photos with emblem and other google photos.Is there anything dif…
  
  Why are there 2 different google photo apps?one says photos and the emblem and other says google photos.curious to know why and do they both save all your pictures?what is the difference other than the layout
  
  Answer:
  
  Why are there 2 photos app?one says photos with emblem and other google photos.Is there anything different?Do you have to have both or can u delet one
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: مشاهدة الفيديو شكل بطي
  
  
  
  
  
  ====================End Question=====================
  
  
  Question: I saw explicit sexual pictures of me and my girlfriend that I did not post--you guys have them as my contacts help me get them off Matt Raney 713-895-9171
  
  I need help getting nude pictures off your account it is without my authority
  
  I saw explicit sexual pictures of me and my girlfriend that I did not post--you guys have them as my contacts help me get them off Matt Raney 713-895-9171
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Delete photos from Google Photos but keep on iPhone?
  
  I've searched, but to no avail. I have and Iphone and want to delete ALL photos from Google Photos/D…
  
  I've searched, but to no avail. I have and Iphone and want to delete ALL photos from  Google Photos/Drive, but want them to stay in my phone. Although I unchecked syncing in the app, it still tried to delete pics from my phone when I delete them from the Google Photos app. 

  
  

  I found one question and answer saying to do it from a browser, but it still tired to delete the pics from everywhere including my phone. 

  
  

  Can anybody help? Thanks
  
  Answer:
  
  

  Hi Steve, deleting from a browser is safe, when you go to the iOS app simply dismiss the assistant card by clicking on the cross top right, cheers, Pet

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: OMG don't anyone read I want to know how to put a pass word on My Google Drive not my photos
  
  I need to know how to put a pass word on my drive
  
  Hello Jeffery,

  
  

  You can better ask your question to the Google Drive forum, they can better help you.

  
  

  Greetings from Ann

  
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: How do I keep one person out of my albums he goes in and takes what he wants that is not fair his nane is Gilbert Rameruzwe went yogether 11 years now he is posting picsof me he should nothow can i send soic to domeonebut kerp himout of my
  
  My daughter is on drugs in my house when police found her because she was not in my lease I went to …
  
  How do I keep one person out of my albums he goes in and takes what he wants that is not fair his nane is Gilbert Rameruzwe went yogether 11 years now he is posting picsof me he should nothow can i send soic to domeonebut kerp himout of my
  
  Answer:
  
  My daughter is on drugs in my house when police found her because she was not in my lease I went to jail and he posted my mug shots all over Facebook that's imbarresing ,he has them now in his profile in linkinplease chrckim so upset
  
  Answer:
  
  Yes it does it I'm still confused on how I keep him out of my pics Google go in my photo albums and I will show you a pic of him I'd heis also linked in almost everything I'm on Facebook ,messanger,Instagram,heels in all of the a link.
  
  Answer:
  
  
  
  ====================End Question=====================
  
  
  Question: Trying to find a photo i shared on Facebook
  
  Truck for birthday
  
  
  
  ====================End Question=====================
  
  
  

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