Google photo QA: Want to retrieve old photos from old phone

Answer:

Hey Google, I've always back up my gallery with my Google photos and I love it coz even if I change device I will always be able to see my old pictures I've doing that since 2012...now this year it seems to have all disappeared...

I can't seem to view them at all.. Can you help me please.??

Thanks in advanced

Answer:

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Question: I reset my phone and all of my gallery is gone prior to 6/6/18. How do I recover the old photos?

I reset phone and no photos are showing prior to reset

Hi Jenni,

Thanks for posting on the Google Photos Help Community.

Just to confirm, have you backed up all the photos and videos on device to Google Photos before resetting your device? If so, please follow the steps in this help center article to find your photos.

If that's not the case, please elaborate your query in detail for me to assist you better.

Keep me posted.

Best,

Nadia

Answer:

====================End Question=====================

Question: Backed up photos not displayed in the respective albums

I backed up photos from the Gallery of my android phone to Google Photos. My photos were sorted in m…

I backed up photos from the Gallery of my android phone to Google Photos. My photos were sorted in my Gallery by the app they were downloaded from i.e. Facebook was an album where photos downloaded from facebook were kept, similary for twitter, reddit, snapchat etc. Also Screenshots, Camera etc other albums present. My problem is that in google photos, I am not getting such segregation instead it's a heap of all the photos from different albums combined and sorted by date. I'd like to either revert these photos back to my device gallery or have the same sorting in google photos, either of which I don't know how to accomplish. Please help

Answer:

Hi Pranav,

Thanks for posting on the Google Photos Help Community.

Please know that, photos and videos on Google Photos will be backed up as individual photo/video and not as albums/folders. However, you may create an album on Google Photos by following the steps in this help center article.

Also, there isn't a filter on Google Photos to sort photos according to the folder they were backed up from. However, please feel free to share your feedback following these simple steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

You may also visit this help article for information on how to download photos or videos to your device.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

That information is something that should be important and warn users about individual photos being uploaded instead of album folders. It's only after I free'd up space that I realized I now have a cluster of photos that are mixed up and will require hours upon hours to be organized in albums. Either warn the user or make it so you can have synced albums.

Answer:

I absolutely agree! It makes no sense that my thousands of photos on my phone, in albums, must be resorted into albums on Google Photos. I'm very disappointed in Google.

Answer:

Hi Pranav,

Thanks for posting on the Google Photos Help Community.

Also, there isn't a filter on Google Photos to sort photos according to the folder they were backed up from. However, please feel free to share your feedback following these simple steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

You may also visit this help article for information on how to download photos or videos to your device.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

Got my vote for stupid too, Google just screwed up 10 years worth of photos that were all sorted in albums so they were easy to find. This app is worthless. I would pay good money to have my pics back on my phone in the albums where they were.

Answer:

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Question: Hello sir/madam, I have did factory reset in my android phone. Now I cannot got my photos back.how c

Please help you

Hello Siva,

Welcome to the Google Photos Help Community.

I certainly understand how important those files to you. Just to let you know that performing factory data reset doesn't delete the photos/videos from the Google Photos if the photos/videos are completely backup.

It looks like your photos and videos aren't backed up properly to your Google Photos account as it also acts as a gallery app when the backup and sync is "OFF". However, could you please check if you're able to see the files on web (photos.google.com)?

Also, please find this help center article on how to "Find missing photos & videos".

Keep me posted.

Best,

Sonya

Answer:

====================End Question=====================

Question: Why did Google Plus flagged my post if it had nothing bad in it?

I'm trying to figure out how to bring back my post again

Hi,

This is the Google Photos forum. You might want to ask at the Google + forum here:

https://plus.google.com/communities/115758385206378551362

Answer:

====================End Question=====================

Question: I mistakly deleted photos .

Hello Siva,

Welcome to the Google Photos Help Community.

To assist you better, could you please confirm if you've deleted the photos permanently from the trash? If yes, unfortunately, there isn't any way to recover them. If not, please check if you see the photos on trash as you can always recover photos from the Google Photos app trash.

If you have back up & sync on, photos and videos you delete will stay in your trash for 60 days. You can recover deleted items by following the below steps:

Open the Google Photos app .
At the top left, tap Menu , then Trash .
Touch and hold the photo or video you want to recover.
At the top right, tap Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.

Incase, if you're unable to restore from the Google Photos, the following things could be the reasons:

Photos and Videos moved to trash more than 60 days ago.
Photos and Videos moved to trash, then emptied your trash.
Photos and Videos moved to trash permanently deleted from your trash.

Here's a useful help center article for more information on how to "See if you can restore deleted photos & videos".

Let me know if this helps.

Best,

Sonya

Answer:

Hello Siva,

Welcome to the Google Photos Help Community.

If you have back up & sync on, photos and videos you delete will stay in your trash for 60 days. You can recover deleted items by following the below steps:

Open the Google Photos app .
At the top left, tap Menu , then Trash .
Touch and hold the photo or video you want to recover.
At the top right, tap Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.

Incase, if you're unable to restore from the Google Photos, the following things could be the reasons:

Photos and Videos moved to trash more than 60 days ago.
Photos and Videos moved to trash, then emptied your trash.
Photos and Videos moved to trash permanently deleted from your trash.

Here's a useful help center article for more information on how to "See if you can restore deleted photos & videos".

Let me know if this helps.

Best,

Sonya

Answer:

====================End Question=====================

Question: How can I select "Original Quality" when the option is greyed out, and I have available storage?

I have a Galaxy Note8, and I would like to upload the photos in original quality. I have 1.4 GB free…

I have a Galaxy Note8, and I would like to upload the photos in original quality. I have 1.4 GB free in storage. When I go to settings>Back up & sync> Upload Size, "High quality (free unlimited storage)" is selected, and "Original (1.4 GB storage left)" is grey, and unselectable. I would like to upload in original quality.

The phone has a very nice camera that I would like to capitalize on, and I would prefer to stick with Google Photos, but I am not satisfied with the compression of "High quality".

I also know that I am not alone on this problem. A few other posts with this problem have come up, but they have been locked before they were ever answered. They were not using a Galaxy Note 8, which makes me think that the problem isn't there.

Thanks!

Answer:

Hi Brandon,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand what you're going through as you're unable to backup your photos and videos in original quality on the Google Photos app. For this, could you please confirm, if you're able to backup photos/videos on the web version of Google Photos in original quality? If not, please follow these steps on your browser:

On your computer, open photos.google.com/settings.
Select high quality or original quality.
Manually backup photos:

On your computer, open photos.google.com.
At the top right, click Upload.
Find and select your photos.
Click Open.

In the meantime, please try these steps on your device:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data/cache:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data/cache

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Restart your device.

Keep me posted.

Best,

Nadia

Answer:

Thank you for your reply Nadia.

Yes, I am able to upload photos at original quality through my computer through the web version of Google Photos.

With the other steps, neither closing the app, nor signing out and then back in made a difference. However, when I cleared the data and the cache, upon re-opening the app, it asked me whether or not I wanted to upload in High quality, or original quality, and I was able to select original quality. I double checked to see if it actually had it set up to do so in the Backup and Sync menu, and it said that it did, but when I left that menu and returned to the menu, it was set to High Quality again, with the Original quality greyed out as before. I cleared the data/cache again, got the same result. Uninstalled the app and re-installed it, and got the same result.

Google Photos App is up to date. Restarting the device did not help.

Hopefully that gives some more insight.

Answer:

Hi Brandon,

Thanks for writing back.

I am working on this issue with my team and will get back to you with an update.

Appreciate your patience.

Best,

Nadia

Answer:

Same here. Just got all the holiday pics downsized to 700k from 5 6mb one. Can't get the app to have the original selected. Everytime i go back to settings is the "recomended" setting

Answer:

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Question: Emojis from Messenger keeps popping up in my Google Photos and Gallery. I did as instructed

I've tried to delete emojis from my Photos and Gallery that's coming from Messenger. To no avail. Ke…

Hello Sissy,

Welcome to the Google Photos Help Community.

Just to let you know that the Device Folders that you see in the Google Photos "Menu" option shows all the albums from your gallery irrespective of the album being backed up to your Google Photos.

Incase if you don't want to backup any device folder (Messenger) to your Google Photos, You can turned off back & Sync for the device folder that you don't want to backup? Settings > Back up & Sync > Back up device folders > Choose folder that you don't want to back up.

You can choose the folder by tapping Back up device folders from the settings on Google Photos App and select the folder that you don't want to back up. Folder can include:

Photos/Videos that you've downloaded.
Screenshots that you've taken.
Photos/Videos saved by other apps.

Check out this handy help center article for more information on "Change "Back up & sync" settings".

Let me know if this helps.

Best,

Sonya

Answer:

====================End Question=====================

Question: Black photos

When trying to view BFS photos some come up all black. Have attempted to edit without success

====================End Question=====================

Question: Deleting pics in Google Photos on Mac doesn't sync with my iPhone

Hi everyone, I wanted to clean up my Iphone gallery so I logged into web version of google photos on…

Hi everyone,

I wanted to clean up my Iphone gallery so I logged into web version of google photos on my mac (which is synced with my iphone). After one hour of deleting photos in Google photos on my computer I have found out, none of them disappeared from my iPhone gallery. Normally when I take photo with my camera it automatically shows in Google Photos on my mac, but I don't know how to delete them via the computer. thank you

Answer:

To Barbara Tochackova

Dose "iPhone gallery" that you say mean "camera roll" or another?

Normally when you take a photo with your iPhone camera, it will be saved into the storage area managed by iOS (iPhone user may call its location camera roll).

Google Photos app will load it and automatically upload it to the cloud of Google Photos. As the result of that, a photo will be shown in Google Photos web page (https://photos.google.com/).

Even if you delete a photo from the web page which synced with the iPhone, Google Photos app on the iPhone cannot delete a same photo from the storage of the iPhone because it managed by iOS, but Android allows the app to delete it.

I'm not sure why you want to clean up your iPhone by using a sync of Google Photos via the computer or what is your purpose, though you can access directly to clean up an iPhone.

Answer:

Hi

yes I am talking about the default gallery in my Iphone (probably camera roll then :)). I find much easier deleting pics on my computer rather than on my camera (especially when selecting one picture from a session of 10 for example). That's why I was hoping I can delete them in Google Photos web and they will be also removed from Iphone camera roll :/

Answer:

Up until recently this was possible. I have been doing this for years - deleting in browser on MacBook was triggering a notification in my google photos app on iPhone that images have been deleted using another device. There was an option to select "delete from my iphone device". This is a very recent change (the inability to sync the changes) and it would be nice for it to be added back.

Answer:

@Kristian Selverov

Unfortunately, it may not entirely a bug, and it's up to Google to fix it. From the beginning Google Photos app couldn't automatically delete it on iOS by syncing, so Google might have decided to stop app notifications as iOS updates progress.

You should submit your feedback on the official way, as it will not reach Google when you report it as bug here.

It is wrong that you blame me associating my incomplete post with the fact that you have lost the option. If you want to point out to me, the point should be that I failed to focus on the essence of the question as a result. Because I had already known the option you mentioned as I replied previously and I have posted about the option many times since 2017.

Actually I'm not sure about recent changes in Google Photos specs for iOS device, because I changed my cloud storage to another service for uploading photos of mobile devices. However, I know old spec, I should not allow that you say "should not reply to people without having any clue". Here is a place where all users can post freely, but if you find something different from your experiences, you just have to simply point it out and ask correction.

At least, I was having a clue as my previous reply was going to mean what you mentioned. Which means, even if you delete a photo from the web page, Google Photos app on the iPhone cannot delete "automatically" a same photo from the storage of the iPhone, because it's managed by iOS.

I should regret that I told only a different point between iOS/Android and omitted the word "automatically\

Answer:

I understand your points but unfortunately reporting the bug to Google will end up where all the other ones end up - which is nowhere. Each time i visit one of these forums the only thing i find is threads that end up unresolved. I am not certain why you have seen that feature failing in the past as I have been using it (almost daily) for several years now. Whatever is deleted using my laptop generates a prompt in Google Photos for iOS - under "For You tab -> Manage Your Library -> Organization). Anyways - it is just one more convenient feature that Google takes away but as it is a free service we cannot expect it to be supported the same way as a paid one.

Update: the feature magically re-appeared literally as I was typing...

Answer:

@Kristian Selverov

"the feature magically re-appeared

It's just that a push from Google's server to your app had been delayed for some reason. Not all pushes (Notification) always have to arrive in real time, though the user may be annoyed.

I was taken up time with a misconception report that had no problems, and I was blamed by you on something different from your problem (for misleading by my mis-writing in first posting here), so I felt as if the purpose was to blame me. However, I never wrote such as "I have seen that feature failing in the past\

Answer:

My comment was about:

"Even if you delete a photo from the web page which synced with the iPhone, Google Photos app on the iPhone cannot delete a same photo from the storage of the iPhone because it managed by iOS

"From the beginning Google Photos app couldn't automatically delete it on iOS by syncing, so Google might have decided to stop app notifications as iOS updates progress.

These comments were/are incorrect. Using the phone to make changes is a tedious activity and Barbara can benefit from knowing how it is really supposed to work (assuming she is still following this thread). Managing photos using computer is a lot more practical and with proper Google Photos permissions the iOS device should have no trouble performing deletions.

Answer:

@Kristian Selverov

After all, your reading seems to be problematic...

Yes,I already acknowledged that my first post to Barbara (the first sentence you pasted) had an inaccurate part (missing 'automatically'), and explained the background to you.

However, you cannot say that the 2nd sentence you pasted was incorrect.

It might be inaccurate because it was my guess, so I said "might have decided" to your mysterious report, but you don't have ability to say "my guess was incorrect". What caused my dumb guess that you want to blame was your mysterious and dumb report. And after your report also turned out to be wrong, you cannot say that my guess was incorrect.

I have answered your misconception seriously. I wonder why your brain asserts that my answer to you is also "incorrect" in spite of the fact you brought the wrong reports. It looks very insidious as if you posted lies information deliberately and gave my guess a kick.

I have never denied that the iOS device should have no trouble performing deletions with proper manual permissions since beginning to answer. However, it was my error to take Barbara's question as being similar to many other questions. Unfortunately that's over. Even if you don't blame it, that's what I should reflect on, but I'm a volunteer and not a professional or not having even an expert badge. You don't have to relentlessly accuse me.

Answer:

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Question: Wheres all my photos

How do i find my photos

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Question: How to backup my original quality photos taken with my Pixel phone (1, 2 or 3)?

Now that with the purchase of Google Pixel 4 free cloud storage is no longer available in original q…

Now that with the purchase of Google Pixel 4 free cloud storage is no longer available in original quality but in high quality, I want to download the "original quality" photos that I took with my previous Pixel (1, 2 and 3). I no longer have my phones since they were supposed to be uploaded to Photos on the go, so the only backup I have now is Google Photos on the web.

Anyone know what is the best way to backup and get the original photos?

Anyone know how to look for those photos that were taken with a Pixel phone? Any search filter in Google Photos?

Answer:

Google always has followed a wrong approach to make these expensive Pixels more attractive and now they suddenly break with that tradition. But I still think that the unlimited original offers stay valid until their end dates and that may be different for 1, 2 or 3.

I have a normal Samsung, so I don't know details.

The problem is that Google is double stupid by not offering a comfortable way to download all what you have on Photos now and that will be a terrible ammount including many large videofiles.

So straight downloading in selected sets of about 500 from photos.google.com will be a hopeless and then the only method available is www.google.com/settings/takeout for Photos only and then you will need double space on computer for unpacking a large amount of 2 GB zips.

Then you will get 3 or 4 years of dayfolders with files and metadata (json) and it will be a hell of a job to compact that chaos to 3 or 4 neat yearfolders (all zips can be trashed then).

The json textfiles can be left out, but may contain some descriptions typed. All further exif-info is in the files themselves and if not, it is low quality stuff recieved from social media.

If you view the technical info in the sidepanels, you can see the exact camera-name, eg Pixel-1

Like shown below for another camera:

So if you type that exact name in the searchbox, you probably will see all pictures shot with the Pixel-1, but then: hard to select up to 500 for downloading (larger amounts may cause problems with zipping).

Good luck

Answer:

Rinus is correct, the release of the Pixel 4 with no unlimited original quality images does not change anything for the Pixel 1, 2, or 3 backups, those will continue to have free original quality images forever (Pixel 1) or until the listed end date for 2 & 3.

However if you still want to download all your OQ photos, Takeout is the best way to do so.

Answer:

Google always has followed a wrong approach to make these expensive Pixels more attractive and now they suddenly break with that tradition. But I still think that the unlimited original offers stay valid until their end dates and that may be different for 1, 2 or 3.

I have a normal Samsung, so I don't know details.

The problem is that Google is double stupid by not offering a comfortable way to download all what you have on Photos now and that will be a terrible ammount including many large videofiles.

Then you will get 3 or 4 years of dayfolders with files and metadata (json) and it will be a hell of a job to compact that chaos to 3 or 4 neat yearfolders (all zips can be trashed then).

The json textfiles can be left out, but may contain some descriptions typed. All further exif-info is in the files themselves and if not, it is low quality stuff recieved from social media.

If you view the technical info in the sidepanels, you can see the exact camera-name, eg Pixel-1

Like shown below for another camera:

Good luck

Answer:

====================End Question=====================

Question: My phone was stolen and i want to restore photes that was on its memory.my phone was galaxy S8

I tried to backup photos but I failed

If your photos were previously backed up to Google they would be visible at photos.google.com or in the app (on your new phone). If they're not there, did you ever see the photos in another location, such as on the photos.google.com website or the app on another device?

Just because you can see photos by opening the Google Photos app, that doesn't necessarily mean they've been backed up. Google Photos also acts as a viewer for photos that are stored on your phone.

At the top of the Photos section of the app, it will tell you the status of your backup. Unfortunately it does not indicate the status of individual photos.

This indicates backup is pending (recent photos not yet backed up)

This indicates backup is complete

This indicates backup is disabled for this device or account

Could these photos also be backed up anywhere else- service provider backup (I know Verizon offers this), Dropbox, OneDrive, etc? I suggest looking in every possible place just in case.

One of our other Top Contributors, Ms Drasby, has a really great blog about Google Photos. In particular, here are a couple of articles that may be relevant to your issue so you can learn and understand and hopefully not lose photos in the future:

https://learngooglephotos.blogspot.com/2016/11/google-photos-is-not-backup-of-your.html

https://learngooglephotos.blogspot.com/2016/12/getting-new-phone-wait-dont-lose-your.html

Answer:

====================End Question=====================

Question: i was trying t o sign into pof dating site but wont let me due to many cookies so how do i get rid

earse my cookies

Hello Crystal,

You can better contact the dating site, they can better help you.

Greetings from Ann

Answer:

====================End Question=====================

Question: Can't see my partners photos and search faces in iOS app - works on web and old android phone

Hi I recently changed job and my new job provided me with an iPhone and I can't seem to get Google P…

Hi

I recently changed job and my new job provided me with an iPhone and I can't seem to get Google Photos to work as it should.

I have two problems and I suspect they're connected.

1 I can't see my partners photos. The album (neither in the sidebar or in the shared tab) doesn't show up in the iOS app. It works fine on the web (both phone and computer) and on my old Android phone.

The new photos my partner takes also doesn't populate my feed in the iOS app, but it does on other platforms except when I log out or reinstall the app, then the photos she has taken up until that point populates my feed, but still not new ones.

Documentation: https://photos.google.com/share/AF1QipNAuh4on8uBuCT5WDRNWYYZ1yl8-uXTt4eWlBz8l5c_AcZssabONJV6UIQndBb4PQ?key=c1ZQUGV1dFpKeTRtcGVuNEIzTlZzcDA1SHJoV2p3 (the "billeder from Line" is missing in the iOS app)

2 I can't search faces in the iOS app but it works on all other platforms.

Documentation: https://photos.google.com/share/AF1QipPVUmBiVC1g-bLX0jycDok3plu1RMZzD088ToQ_J9NFYw4WILpq3azbzTIYgWbnZw?key=VS13aVFNRTc5azdiamRSRUxENkg2bG5nQ3gycnBn (the face search is not available in the iOS app)

What I have tried:

I have tried to remove and readd the sharing (from other platforms as the option is not available in the iOS app).

I have reinstalled the app perhaps 20 times and removed all google-apps from the phone and safari, and then reinstalled and logged in again.

I tried to log in with my partners account, and it worked as it should in the beginning. Then I logged in and out a bunch of times (tried to get it to work on my account) and the same problem occurred with her account.

What I have not tried:

To log into a different iPhone as I didn't have one available.

Edit: The Sharing tab isn't updating at all. E.g. I cant see the two albums I shared above from web.

Answer:

====================End Question=====================

Question: I'm getting Video not available message for videos uploaded quite a while ago

I have videos that are *STILL* showing "You're video will be ready soon", and they were uploaded mon…

I have videos that are *STILL* showing "You're video will be ready soon\

Answer:

Hi Mike,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand the importance of being able to view videos. Could you please confirm, if you were able to view videos on your device before the upload? Also, are you using the backup & sync tool or the web version of the Google Photos?

In the meantime, please try these steps on your browser:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Clear your cookies and cache.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.
Manually upload videos:

On your computer, open photos.google.com.
At the top right, click Upload.
Find and select your videos.
Click Open.

If possible, try checking the videos from another device to see if that helps.

Keep me posted.

Best,

Nadia

Answer:

====================End Question=====================

Question: My photos are not showing up when I put them elsewhere like in my forum groups

I copy the image link from photo and then put that in group and although I can see pics others canno…

I copy the image link from photo and then put that in group and although I can see pics others cannot.

This has not always happened so I do not understand why it is now.

Also I saw somewhere that my storage seems empty and I should think something should be there considering how many albums I have.

Answer:

Sheba,

Good afternoon. You cannot use the URL to hotlink to one of your uploaded pictures in Google Photos. The service is not intended to be used in that way. Any links you copy/paste to your pictures are not guaranteed to remain static, and will most likely not work for other people.

If you want to share your pictures or embed them elsewhere, you will have to use Google Drive or some other service.

Regards,

~ Greg

Answer:

Hi thanks for reply

I have been using that for some time without problems until recently.

What is the point of having albums then .

I have so many there now and if I just wanted to view them myself I could have kept them in my photo file.

So now I don'''t know what to do as I can only move one pic at any time with my laptop.

Answer:

@Sheba Kendall

You wrote: "What is the point of having albums then?"

Albums (with one or more photos) can be shared by using their shareable link.

For example https://photos.app.goo.gl/ayykqY1U3Yk9qHRB7 is the short link to an album I made and shared some time ago. Anyone with the link can see the photos in the album, and I think that the link is (intended to be) stable.

In your original post I thought (and maybe Greg did too) that you were talking about "embedded" links to see the photo on a site, which is a different use, and I understand is not supported by Google Photos.

Answer:

was talking about embedded ones then as I used url to put them on sites which you say is not permitted

I do not need links the other way

Answer:

@Sheba

You say "I was talking about embedded ones".

That's what I (and Greg) thought, but your remark "What is the point of having albums then" confused me. I did not see the link between embedded photos and albums.

Answer:

I have a workaround that involves using Blogger.com.

As Greg said, Google Photos is simply not intended as a photo hosting site ... except for Blogger! Blogger is Google's blogging site and you can embed Google Photos by simply clicking on Insert photo and From Google Album Archive (this gets photos from Google Photos albums) Any picture you choose will be embedded into that blog post for all to see once it is published.

Now ... when you view that blog post, you can right-click the image and copy image address, and that URL can be used to embed elsewhere.

Not something I'd recommend if you need to do this a lot, but it works in a pinch.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

I found this solution somewhere else, it seems that the pictures from the gallery can be used for astronomy.

When we create a shared album and photos from it, they are displayed on the page.

Here in this topic, I used the picture from Google Photos https://infomiasto.eu/forum/topic/zyciorys-cv-wymagany-w-rekrutacji-na-studia-po-co/ - if it is displayed it means that it is displayed and you need to choose a shared photo album from it.

Answer:

Thanks for all replies

I am moving pics to my Photobucket account as there I can keep private or share and can copy and paste anywhere

So problem solved.

Answer:

@Sheba

You say "I was talking about embedded ones".

That's what I (and Greg) thought, but your remark "What is the point of having albums then" confused me. I did not see the link between embedded photos and albums.

Answer:

====================End Question=====================

Question: Why google photos is not recognising me and also not showing my face in peoples section?

Google photos is not recognizing my face and it is not grouping my photos into a folder. It's recogn…

Google photos is not recognizing my face and it is not grouping my photos into a folder. It's recognizing every person in photos but not me.I want my photos to appear at a place in people's section so I can access them whenever needed.

Answer:

====================End Question=====================

Question: Cannot see all of sharing partner's daily pictures

My husband and I are sharing partners on Google photos. But recently, I have noticed that I can only…

My husband and I are sharing partners on Google photos. But recently, I have noticed that I can only see 1 or 2 of the photos he takes every day!

He has been taking many more photos every day and shows them to me on his phone (a Samsung). They are uploaded to his Google photos account, but I can't even see them under shared libraries from my account on my Pixel 2. I can see one or two of them at most.

What is going on? Why can't I see all of his pictures any more? I can't seem to find an answer any where. It's really frustrating. Thanks

Answer:

This problem continues! My husband took a bunch of pictures just now. All I can see is one. One photo. I am looking right at his shared library (so not necessarily what has been saved to mine), and it is showing me a grand total of 5 photos taken today out of more than 10.

Please help!!

Answer:

@Katy

We are just users trying to help others, but are helpless when things do not work as expected.

Can you check whether photos from the past eventually do appear after some time ?

Answer:

"He has been taking many more photos every day and shows them to me on his phone"

Can your husband check in a browser on https://photos.google.com/ whether the photos are really uploaded? The Google Photos app also shows photos taken by your husband which may not be uploaded.

Answer:

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Question: Can I lock an album?

I've locked pictures on gallery but I dont know how to do it here?!

Google Photos doesn't offer the ability to lock photos or albums. Everything is private until you choose to share it, but if you're concerned with someone viewing images or albums on your phone I'd recommend setting up a phone screen lock, or there's 3rd party apps that can create password protected folders.

Answer:

====================End Question=====================

Question: Why does my google drive show all the people but not in my app?

I just got the google drive photo app on my iphone. I finally finished uploading my 14k pictures, ho…

I just got the google drive photo app on my iphone. I finally finished uploading my 14k pictures, however when i log in it only shows 3 people that google recognized but when I login my google drive on my desktop shows everyone, how do I get all the people on my phone -- so it is easily searchable?

Answer:

Hello Sandra,

Welcome to Google Photos Help Community.

To assist you better, could you please let me know if you're referring to people in Google Photos or Google Drive?

Incase if you're referring to people in Google Photos, please refer this help center article on "Search by people, things, & places in your photos".

Keep me posted.

Best,

Sonya

Answer:

When i log into my app - my back up is complete but the people do not show up AT ALL. However when I log into my computer and go to google photos - all the people are there. I cannot search in the app by people, but when i go to the picture it shows who is tagged.

Answer:

Hello Sandra,

Thanks for writing back.

As you've mentioned that face recognition works on the web version of Google Photos, just turn OFF and ON face grouping option on your iOS device by following the below steps:

On your iPhone & iPad, open the Google Photos app .
Sign in to your Google Account.
Tap Menu Settings Group similar faces.
Next to "Group similar faces," turn the switch OFF and then again ON.

Check out this handy help center article to "Find people, things, & places in your photos".

If that doesn't help, I'd suggest you try some of these basic troubleshooting steps:

On your iOS Phone:

Sign out of your Google account and sign back in.
Delete the Google Photos app and reinstall again.
Restart your iOS phone: Hold the power button (top right edge of device) and home button (bottom circular button beneath screen) together for about 5-7 seconds until you see an Apple logo; when you see the logo, let go (the phone isn't deleting anything, just refreshing).
Take a look at your Wi-Fi connection and make sure it's up and running (it doesn't hurt to disconnect it and reconnect it).

Keep me posted.

Thanks,

Sonya

Answer:

====================End Question=====================

Question: Missing/permanently deleted photos

I had my photos on iPhone be backed up into Google Photos. I thought I could delete them from my pho…

I had my photos on iPhone be backed up into Google Photos. I thought I could delete them from my phone once backed up to save space. So I have been doing so for a long time, and now I do not see my photos anywhere.

Answer:

====================End Question=====================

Question: photos/drive wont sync to my phone

Im trying to make so all google photos automatlicy syncs and download to my phone, and vice versa

Hi Tim,

Thanks for posting on the Google Photos Help Community.

Just to confirm, are you referring to backup all photos and videos from your device to Google Photos and downloading photos/videos from Google Photos to your device?

If so, please follow the steps in this help center article to save/backup photos and videos you take with your device's camera and photos saved on your phone to your Google Photos library.

Also, you can also download photos and videos from your account to your device. Here's how:

On your Android phone or tablet, open the Google Photos app .
Select a photo or video
Tap More Save to device. If the photo is already on your device, this option won't appear.

You may also visit this help article for information on how to Download photos or videos.

Keep me posted.

Best,

Nadia

Answer:

Don't know why Nadia does not reply anymore - on holiday perhaps???

But what you want is impossible and maybe a wrong idea also.

If your pictures are on Google Photos, they can be viewed and shared (also via Whatsapp) in the Google Photos app on your phone, so why do you want to store them on that phone also (on an inserted sd-card I suppose).

The only benefit I can see is that you can view them without the need of being online.

Please explain because there is a solution, but not comfortable either.

Answer:

====================End Question=====================

Question: Meu celular Samsung Galaxi J 7 Prime foi roubado, seria possível resgatar todas as fotos inclusive d

Céu de MMeuMEuuMeuMeuMEuMeuMeuMEuMuMeuMEuularfo rroubrroubadorroubrroubado, prprecprprecisprprecprpr…

Hello Zilar,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Just to let you know that if your photos are completely backed up to your Google Photos. You can still log in with the same Google Account on your new phone or on web version of Google Photos and access and download them.

Incase if your Google Photos aren't synced on your new phone, there might be a possibility that your account isn't set to sync. Go to your main mobile Settings > Accounts > your Google Account and check if the Google Photosis set to sync.

Keep me posted.

Best,

Sonya

Answer:

====================End Question=====================

Question: After backing up to google photos and samsung cloud, All my "sexy" pictures and videos are gone

Tried searching photos, videos, albums, people, trash. Not in phone, Google photos, or Samsung cloud

Apart from your content, backupping is just copying, so it is totally unclear what you have done thereafter to get all deleted permanently.

So we can't be of any further help.

No Google and no Samsung here either.

Answer:

Steven,

Backing up your pictures and videos to Google Photos does not involve deleting any of them. If you have backed up pictures successfully to Google Photos, they will all be visible in the app and on the Photos website, regardless of what's in the pictures and videos.

My suggestion is that you check the Photos website to see if your pictures are actually backed up. If they are not visible on the website, then they have not actually been backed up.

Regards,

~ Greg

Answer:

====================End Question=====================

Question: durgesh kewat

Durgesh kewat

====================End Question=====================

Question: photos deleted from Google photos also disappeared from my phone/sd card

my photos were being backed up to seperate account linked to my personal account so I deleted them a…

my photos were being backed up to seperate account linked to my personal account so I deleted them all (400+) and not only did they dissappear from my personal Google photos backup account but they were apparently deleted from my phone/sd as well. this is extremely disheartening. any help is appreciated.

Answer:

Hello Lane,

Welcome to the Google Photos Help Community.

I completely understand where you're coming from. However, just to let you know that once if the Photos and videos are backed up to the Google Photos then deleting the photos/videos from the Google Photos will also get deleted from your device.

Let me know if you have any other questions.

Best,

Sonya

Answer:

Hey Lane and Kalyan,

@Lane: Unfortunately, there isn't a way to retrieve them.

@Kalyan: As the issue you are experiencing seems to be different from what we are discussing here, I'd suggest you start a new thread with little more details to assist you with the better solution.

Best,

Sonya

Answer:

====================End Question=====================

Question: Team I have lost my photos which were backed up, they were very much important for me.Please help me

Previously backed up are now unavailable.

Hi there,

If your photos were backed up in Google Photos and you deleted them within the last 30 days, they will be in your Trash located here: https://photos.google.com/trash

If they are not there, it has either been over 30 days, they weren't uploaded into Google Photos in the first place, or they were manually deleted from the Trash.

Hopefully you can find them.

Thanks,

Kyle

Answer:

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Question: I want change my name across Google please help me

Change name

This has nothing to do with G Photos the name can be changed in the account

https://aboutme.google.com

Answer:

====================End Question=====================

Question: I have a 100 gig google drive - I have on my windows PC a 20 gig Folder of photos - I use backup and sync to backup and sync my desktop and documents. My concern is (1) if I upload my 20gig photos folder will it try to sysnc when I boot he PC?? If it does try to scync on boot up will it take hours???

nothing yet

I have a 100 gig google drive - I have on my windows PC a 20 gig Folder of photos - I use backup and sync to backup and sync my desktop and documents. My concern is (1) if I upload my 20gig photos folder will it try to sysnc when I boot he PC?? If it does try to scync on boot up will it take hours???

Answer:

Hi John,

Syncing will eventually kick in after you boot up. 20 GB could take a really long time to upload, especially if the internet upload speed isn't great. You don't need to wait until it finishes syncing - when you fire up the computer again, syncing will resume where it left off.

Answer:

====================End Question=====================

Question: Google Photo indirme problemi.

====================End Question=====================

Question: By mistake delete my permanently photo or video frm bin... and its very argent...

Its very useful photo my life is spoil without pick

Hi,

If the files were permantenly deleted, there's no way volunteers, such as I, can access your account.

Did you try Google Drive specialists? https://support.google.com/drive/answer/1716222

Answer:

Hi,

If the files were permantenly deleted, there's no way volunteers, such as I, can access your account.

Did you try Google Drive specialists? https://support.google.com/drive/answer/1716222

Answer:

====================End Question=====================

Question: I what to recover my photo and muy back

I have some church picture and my friend and l

====================End Question=====================

Question: Google Throttling Video Upload Speeds on Google Photos Backup for iOS?

I have over 400gb left on my 1 terabyte storage plan, yet the Google Photos backup on my iphone has …

I have over 400gb left on my 1 terabyte storage plan, yet the Google Photos backup on my iphone has slowed to a crawl, mainly for video clips. I have a grandfathered unlimited data plan from Verizon and a full signal. This is not a signal srength, bandwith or storage capacity issue. Google is purposely slowing down my uploads. How do you find someone accountable at Google? P.S. ...and if you're from Google, please don't respond with child-like troubleshooting tips...I'm looking for a real answer. Thanks.

Answer:

Hi Rich,

Welcome to the Google Photos Help Community.

I do understand your concern. To narrow down the issue, could you please confirm, if you're experiencing the same while uploading videos through the web version of Google Photos on your device? If not, please follow these steps:

Sign out of your Google account and sign back in.
Uninstall and re-install the Google Photos app on your device.
Restart your iOS device.

Keep me posted.

Best,

Nadia

Answer:

Nadia, I've deleted the app, restarted my iphone 6s, re-downloaded Google Photos, signed back in and the situation remains the same, incredibly slow uploads. I then went onto my laptop, signed in to the web version of Google Photos and dragged a 245MB video onto the page to upload. Same issue. Incredibly slow upload. The laptop and phone are using separate internet access and I can download and upload files from both sources with rapid speed from other websites or applications. Please advise.

Answer:

Hi Rich,

Thanks for writing back.

Could you please confirm, if you're experiencing this issue with a specific video/image format on your account?

Keep me posted.

Best,

Nadia

Answer:

Hi Nadia, I'm noticing this issue mostly on video uploads. On iOS, I believe they are in the .MOV format. I left the app open in the forefront on my iphone all day yesterday...at least 8 hours, and only 3 videos uploaded. They were all under 200MB each.

Answer:

Hi Rich,

Thanks for posting back.

I've replicated the issue with the same file format and size and see that there isn't any such issue on Google Photos. However, to check if this is a network specific or format specific issue, please try uploading another video with a different format and share the results.

If the issue persists, please try connecting your device to a different network and try backing up videos.

Keep me posted.

Best,

Nadia

Answer:

Dear Nadia,

I seem to be having the same issue that Rich has. I have left the app open purposely between home and work. The number of uploads changes anywhere from 400s to the 600s. I have over 700 videos on my phone. I have taken a glance between the videos on my phone and what has uploaded to the Google app and all seems well. Not sure where I need to go from here since there is still a fluctuating countdown.

Thank you ,

Silvina

Answer:

Hi Silvina,

Thanks for pitching in.

Just to confirm, have you tried connecting to a different network to see if that helps?

Keep me posted.

Best,

Nadia

Answer:

====================End Question=====================

Question: Backup & Sync does not backup ALL of my photos/videos from Google Photos, only recent ones.

So I wanted to backup all of my files on Google Photos so I checked the box where it adds a folder f…

So I wanted to backup all of my files on Google Photos so I checked the box where it adds a folder for Google Photos onto Google Drive. Once I started backing up, I noticed it only backed up some recent photos/videos (~3,000) when I have over 20,000+ files on Google Photos. It's not feasible to manually download every file from the web browser. Please help.

Answer:

Hello Arthur,

Welcome to the Google Photos Help Community.

To assist you better, could you please confirm where exactly are you trying to backup? Is it on Google Photos or on Google Drive?

Incase if you're trying to backup to Google Photos, please check the option "Upload newly added photos and videos to Google Photos" on Backup & Sync tool.

Also, please try uninstalling and reinstalling the Backup and Sync tool.

Keep me posted.

Best,

Sonya

Answer:

Hi Arthur,

Thanks for writing back.

I completely understand where you're coming from. Since there are large number of photos that are being backing up/syncing at once, it might take some time. Hence, I'd suggest you wait for some time and check them again. Also, I'd suggest you check your internet connect and speed in order to speed up the backup process.

Meanwhile, as you're trying to download the photos from Google Photos onto your computer to save it back to Google Drive, you can download the photos from web (photos.google.com) by clicking on the "Download All" option. If you don't see the "Download All" option, please follow the below steps:

Log on to photos.google.com on your computer.
Sign in to it.
click on the Photos option on the left.
Select the photos you want to download. (Click the first photo in its upper left corner. The photo will now be selected. Now scroll down to the last photo, hold shift, and click the last photo. This will select all photos in your library).
On the top right corner, click on the three dots icon.
Click on Download. This will download all the photos that you've selected in zip format. You can then unzip them using any archive utility.

However, as the photos are in large numbers, could you please try downloading the photos through Google Takeout, be sure to unselect all products except Google Photos.

Keep me posted.

Best,

Sonya

Answer:

Thank you for the suggestions.

I have already waited a week and still nothing.

I can download all the photos via Google Takeout, but my main purpose was to keep it sync'd for the intent of scanning/deleting duplicate files via a third-party program.

If I downloaded via Takeout without maintaining sync and delete the duplicates, that wouldn't affect what is on Google Photos.

Answer:

====================End Question=====================

Question: Dear Google...

====================End Question=====================

Question: Images no longer showing on blogger

I used to hotlink my blogger images from my google archive. Now they don't show up anymore when the …

I used to hotlink my blogger images from my google archive. Now they don't show up anymore when the album isn't shared. This just happened overnight. When I change the sharing settings the links to the images will change completely so how do I fix this without having to adjust 1000's of hotlinks?

Answer:

this problem is not suitable for this forum about Google Photos because there is no direct relation between Google Photos and Blogger.

But it is not clear what you mean with an hotlink because I don't see any change in my testblog: they pictures are still in the blogs as long I don't change their backups in my Google archive to Private.

Answer:

You might have luck posting this question in the Blogger community as well. I can't think of what could have happened to cause a change in your archives.

Answer:

Same problem happened to me in WordPress. There are several threads on this topic sadly with no resolution thus far.

https://support.google.com/photos/thread/16290860?hl=en&authuser=0

https://support.google.com/photos/thread/16427133?hl=en&authuser=0

Answer:

====================End Question=====================

Question: I'm locked out of my email littlelove24@gmail.com help

Locked out

Hi,

See if this info helps: Can't sign in to your Google Account

Answer:

Hi,

See if this info helps: Can't sign in to your Google Account

Answer:

====================End Question=====================

Question: I cannot find where Google Photos on my iPhone is backing up my photos

I am trying to delete the Google Photos app from my iPhone and also remove all of my photos from Goo…

I am trying to delete the Google Photos app from my iPhone and also remove all of my photos from Google drives. I understand you need to: 1. log into your Google account; 2. delete the photos; 3. then on your iPhone dismiss the window that asks if you want to delete photos from this device. (If you do not dismiss the window the photos are deleted from your Apple photos on the phone.) I understand you can then safely remove the App without risking losing photos.

I have logged in to my google account and there are no photos stored there. The Google Photos app on the phone says backup is to my Yahoo account but there are no photos there either. Where are the Google photos backed up?

Answer:

Hi John,

Welcome to the Google Photos Product Help Forum!

>>>>> I understand you can then safely remove the App without risking losing photos.

WRONG..

You are doing something which is not a mainstream workflow, and people's environment's are different (versions of OS, Apps, and settings, whether iCloud Photo Library is enabled, etc.). What you describe MAY work without issue but the important thing is to move slowly try the approach with one or two test photos first. Stop immediately if something does not seem to make sense. Don't delete ~Recently Deleted~ album (on iOS or Trash in Google Photos until you are positive you still have everything).

Actually, make sure you have some type of external backup (e.g., on a non-synched USB drive) of your images if you would be heartbroken if you lost any of them.

Note: I might be overly conservative but we see people lose photos all the time (usually because they thought what they were doing makes sense).

If you don't see any photos in the following in any of your Google Accounts (Gmail or Yahoo special case) at this address, then they are not in Google Photos:

https://photos.google.com/u/0/

If you somehow backed them up to Google Drive they may be in here someplace (it depends on how you did it): https://drive.google.com/

It is possible that the Photos are showing in the Google Photos App on your phone but were never backed up. This might be because you never connected to Wi-Fi and opened the app when Backup & sync was On. This is not the case if you saw the "Backup complete" message (or Cloud with checkmark icon).

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi John,

Welcome to the Google Photos Product Help Forum!

>>>>> I understand you can then safely remove the App without risking losing photos.

WRONG..

Actually, make sure you have some type of external backup (e.g., on a non-synched USB drive) of your images if you would be heartbroken if you lost any of them.

Note: I might be overly conservative but we see people lose photos all the time (usually because they thought what they were doing makes sense).

If you don't see any photos in the following in any of your Google Accounts (Gmail or Yahoo special case) at this address, then they are not in Google Photos:

https://photos.google.com/u/0/

If you somehow backed them up to Google Drive they may be in here someplace (it depends on how you did it): https://drive.google.com/

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Hi Robert,

See if this helps: Add, move, or import contacts

As for photos the easiest way is to share you library from the old account to the new account and then on the new account save those save those photos. All the info you need here: Share your Google Photos library with a partner

Answer:

====================End Question=====================

Google photo QA

Wednesday, May 4, 2022

Want to retrieve old photos from old phone

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