Google photo QA: Old phone died. transfered videos via google photos to laptop. All videos were recorded at regular speed but I can only view in slow motion. How do I view and save at regular speed?

Question: Old phone died. transfered videos via google photos to laptop. All videos were recorded at regular speed but I can only view in slow motion. How do I view and save at regular speed?

Can't find any option on search as most refer to phone apps not computer.

Old phone died. transfered videos via google photos to laptop. All videos were recorded at regular speed but I can only view in slow motion. How do I view and save at regular speed?

Answer:

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Question: How do I move ALL my photos and videos from my android phone to a seperate card or a stick

Move every pic/Video from droid to stick

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Question: When I download a photo from an album to my PC, the description details are not seen in the metadata.

I am trying to create a backup of a Google Photo Album on my PC, along with the description details …

I am trying to create a backup of a Google Photo Album on my PC, along with the description details of each photo, which I have spent hours on. However when I download the photos, the description details are not there. For example, if I delete that photo from the online album( send to bin) and then re-upload the same photo from my downloaded one, the description details are no longer there. How do I backup photos with description details just in case something goes amiss at Google Photos and they lose my album altogether. I cant afford to lose the detailed descriptions of my photos. I have also tried Google Take out, which has the description as a separate .json file, but there is no way of re-uploading that information to the photo.

Answer:

Hello Manohar,

Thanks for posting in the Google Photos Support Community.

This is an intended behavior with Google Photos. Photos will get downloaded without the description when downloaded to back to a device.

Let me know if you have any questions.

Regards,

Amanda

Answer:

That is a shame. Prior to March 2018 before GooglePhotos totally ditched Picasa, I was able to import the images from GooglePhotos to Picasa and the descriptions were all backed up with the images in Picasa. If my images were deleted from GooglePhotos I was then able to re-upload the image with its description (from Picasa), back into GooglePhotos. The important thing was that the descriptions were backed up elsewhere. It has taken days to create descriptions for each image on my holiday to Rome and now there is no way of backing this up. Surely Google should have considered this before disbanding Picasa altogether? At least they should now provide an alternate method to do the same. Doe anyone know how this can be done or is there any other online image storage that has this backup feature, for I might just switch over to that instead of using GooglePhotos?

Answer:

I have been planning to upload dozens of scanned family photo albums to Google, but it is very important to me that family members can download all of the details I add (names, places, dates). Is there now a way to do this with Google Photos, or do I need to use a different website?

Does anyone know a photo storage/organizing site that makes it easy for others to download information about the people in the photos?

Answer:

@Jennifer

It is not wise to use Google Photos for a totally different reason: these scanned files have no real shooting dates and that simply means that they land in unpredictable places in the Photos-library and in wrong order in albums. It is a very tuff job to prevent these ugly problems: see this link

Because it are no thousands, it is much better to use Microsoft OneDrive which is the basic cloudservice on a modern Windows computer. Then the pictures are sorted on their filenames and your captions are preserved and downloadable for shared viewers.

You also can use a main folder shared with several subfolders for different members in the family-tree.

You have 5 GB for free and it maybe wise to export your edited files in a smaller size like 2048px before uploading to OneDrive. Just to retain good quality within much less megabytes.

When you are on Mac, iCloud maybe a more comfortable choice but I have no experience with that cloud.

Good luck

PS: because I am "out-of-service" here, other volunteers may proceed with more details if you have follow-up questions.

Answer:

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Question: Pixel 3 XL photos to Pixel 4 XL

I purchased the pixel 3 XL last year, and it came with the ability to backup all my photos in origin…

I purchased the pixel 3 XL last year, and it came with the ability to backup all my photos in original quality. I know this is supposed to work till 2022 or something like that, but if I am to switch over to the Pixel 4 XL, does this mean I lose access to the unlimited storage?

Answer:

I would love the answer to this as well. I think it's only fair for early adopters and those who have had unlimited storage until 2022 to keep it until 2022.

Answer:

Sorry just to add, you wont lose the unlimtied original quality backup from the pixel 3 until 2022. But if you switch and backup from the Pixel 4 you wont have that option, the original quality photos from the 4 will use storage

Answer:

I was thinking of upgrading too from the Pixel 3XL to the 4XL but this makes it a no, no for me. You lost revenue from this google consumer. Bad move Google. Love you guys, but that move was not smart. Not happy :-(

Answer:

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Question: Will my photos be uploaded as original size after I purchase more storage?

I meant photos taken after no more storage space and before purchasing more space. Supposedly, they …

I meant photos taken after no more storage space and before purchasing more space. Supposedly, they are backed up as high quality only. Are they automatically uploaded again as original quality after I purchase more storage? Thank you.

Answer:

Hello there,

Thanks for posting in the Google Photos Support Community.

Your upload settings doesn't really depend on the storage or storage purchase neither does it change unless manually changed. So your upload settings would automatically change by itself. It will always remain the same before and after the purchase of Google quota storage.

Regards,

Amanda

Answer:

Hello,

Thanks for your feedback, however, i think my question was not clear enough.

Let's say I took a photo before purchasing more storage, would it be uploaded in high quality only or not uploaded at all?

If it was uploaded in high quality, after I purchase more storage, will it be uploaded again in original quality?

Answer:

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Question: My verified

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Question: Backup my photo plz 22.12.2015 pic

Gmail backup

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Question: My google id had been logged in onto a pc and someone has deleted all the photos from google photos

My google id had been logged in onto a pc and someone has deleted all the photos from google photos …

Hi Ritvik Menon,

If you can see your deleted photos in your trash/bin folder, you can restore it. Otherwise there is no way to recover those deleted photos.

Visit http://photos.google.com/trash from your web browser to check the trash folder.

Answer:

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Question: How to buck up my photos

Back up

Mubbee, check out this help centre article to know all about BAcking up your photos https://support.google.com/photos/answer/6193313?hl=en

Let us know if you have further questions

Answer:

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Question: My photos Accidentally delete from Trast can you recover those files? 😥

I delete my photos accidentlly frpm trast, can you recovert those file Plea?

Rotan, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

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Question: Backup my photo

backup my camera photo

Hello Rizwan,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to backing upyour phone's camera photos to Google Photos? If yes, then please give the below steps a try:

Open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Here's a useful help article to know about backing up photos and videos to Google Photos.

If no, keep me posted.

Regards,

Amanda

Answer:

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Question: I accidentally deleted some videos and they are not showing in my trash and yes my trash was empty

I have tried recovery, computer and phone, looked in the other galleries, searched the trash, the ar…

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Question: Delet video recover

Delet my video all

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Question: How do I recover photos?

I recently deleted some videos from my camera roll on my iPhone as they were backed up on google pho…

I recently deleted some videos from my camera roll on my iPhone as they were backed up on google photos but they've been deleted on google photos as well

Answer:

Permanently deleted usually means forever since that is what permanent means, However, its a long shot, but if not deleted too long ago you can try using the steps outline here.

https://productforums.google.com/forum/#!msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ

Answer:

Hi Anna,

If you are delete photos from trash then it's permanently get deleted form your account.If you want to recover it quite difficult to recover.You can go through below link:

https://productforums.google.com/d/msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ

I hope this will help you.

Answer:

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Question: So my ex won't share loc. SheIl legally kidnap our child. How can I get the loc on the pics

Ex took our daughter and ran off

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Question: Please how do I retrieve back my photos from Google photos to my main phone photo?

I have tried getting it back but it seem so difficult

Hello there,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to downloading photos/videos from the Google Photos library back to your phone photos gallery?

If you're trying to download the backed up Google Photos photos back to your device and it's a huge amount of photos and videos to download, you can use google.com/takeout to export your data, you will have to extract the archive and manually transfer/download it to your device or external storage device.

You could use takeout via your mobile device as well, but you may have to source a program to decompress the archive and you also need to ensure you have enough space on the device to fit your entire library. By doing this, the photos from cloud will get downloaded to your phone.

But if it's few photos, you can also manually download them. here's how you can do so:

Open the Google Photos app on your Android device.
Sign in to it.
Select the photo you want to download.
Click on Download/Save to device.

Keep me posted.

Best,

Amanda

Answer:

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Question: Video used to have sound. Somehow it was put on Mute. I can't change it back. Android Z3

I have checked helps but no help.

Hi there,

Please visit https://photos.google.com using web browser from your computer and check you can hear the video's sound. If you can hear,

Check your volume level/setting.
Play that videos in Gallery app and check you can hear the sound.
Move it to your computer and play and check you can hear the sound.

Please let me know the status, once you checked all of the above.

Answer:

Hi there,

Please visit https://photos.google.com using web browser from your computer and check you can hear the video's sound. If you can hear,

Check your volume level/setting.
Play that videos in Gallery app and check you can hear the sound.
Move it to your computer and play and check you can hear the sound.

Please let me know the status, once you checked all of the above.

Answer:

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Question: How do I restore my photos from onedrive or Google photos library

All my photos had been deleted from my phone.But all the photos are also stored in onedrive and Goog…

All my photos had been deleted from my phone.But all the photos are also stored in onedrive and Google photos library and now I want back my photos.

So plz help me.

Answer:

Hello Arian,

Welcome to the Google Photos Support Community.

But if it's few photos, you can also manually download them. here's how you can do so:

Open the Google Photos app on your Android device.
Sign in to it.
Select the photo you want to download.
Click on Download/Save to device.

Keep me posted.

Best,

Amanda

Answer:

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Question: How do I access a public folder

Access a public photo album

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Question: Can you help me find my missing photos? Everything is missing from before march of 2018?

All of my photos from before march of 2018 are missing. I have checked all of drive, picasa archive,…

All of my photos from before march of 2018 are missing. I have checked all of drive, picasa archive, google photo archive, the trashcans etc to no avail. I have also went through this https://support.google.com/photos/answer/6306652 with no help either.

Answer:

Hi Kristopher Thompson!

If you think this is a bug or error in Photos, then send feedback from the service. Feedback is in the menu three lines at the top left. There, describe the problem and everything you did, and request to return your files.

«How to send feedback» :

https://support.google.com/photos/answer/6156065?hl=en

Answer:

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Question: How do I delete my G+ account

How do I delete my G+ Account

G+ does not exist anymore for normal Gmail-accounts, so if you still are using that account for mailing and storing pictures, you should not cancel it at all.
Else you must be more clear about your reasons and these maybe wrong either.

Answer:

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Question: How can I change the email address associated with the Google Photos? I accidently hit the wrong email when setting up the app and I don't need my photos attached to that particular email.

I hace searched all of the setting options and can not figure out a solution. I deleted the app from…

How can I change the email address associated with the Google Photos? I accidently hit the wrong email when setting up the app and I don't need my photos attached to that particular email.

Answer:

I hace searched all of the setting options and can not figure out a solution. I deleted the app from my phone to stop the syncing to the incorrect email address, but some made the sync before I realized which address it was connected.

Answer:

I assume that the original pictures still are on your phone.

Best to go on your computer to https://photos.google.com and then log-in with that "wrong account".

Then you can select the first image, then scroll down to the last one, press the Shift-key and select the last one and then hit the Trashbin on top.

Thereafter also empty the trash under the 3 small lines left-up.

Ready.

Not clear if you already have a collection at Google Photos at your "good account" or that you want to start with because of free storage?

See https://support.google.com/photos/answer/6193313?hl=en&ref_topic=6156061&co=GENIE.Platform%3DiOS&oco=1

Answer:

Please assist me in simply removing the incorrect email address and listing the correct one. My google account has the correct email listed for google photos, and when someone shares pics with me, they email the correct acct and it works just fine. It's o my when I try to share the email is wrong. I did not select this incorrect email to be used and I need it switched ASAP!

Answer:

I assume that the original pictures still are on your phone.

Best to go on your computer to https://photos.google.com and then log-in with that "wrong account".

Then you can select the first image, then scroll down to the last one, press the Shift-key and select the last one and then hit the Trashbin on top.

Thereafter also empty the trash under the 3 small lines left-up.

Ready.

Not clear if you already have a collection at Google Photos at your "good account" or that you want to start with because of free storage?

See https://support.google.com/photos/answer/6193313?hl=en&ref_topic=6156061&co=GENIE.Platform%3DiOS&oco=1

Answer:

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Question: Google Drive -> Google Photos - showing on Google Photos website but only some in iOS?

I synced photos from PC to Google Drive, all good. Those photos show up on Google Photos website but…

I synced photos from PC to Google Drive, all good. Those photos show up on Google Photos website but only some on iOS (both iPhone & iPad). Can't see any consistency to what shows versus what does not? Been stuck like that with no obvious change for hours.

The "sync photos & Videos form Google Drive" is checked ON.

The "Backup & sync" is OFF. I don't want to automatically back-up camera roll & this was never an issue before.

Have tried to delete and re-install the iPhone app but same shows up?

Why is not consistent between website & iOS??

Answer:

Hi Ian, I have tried to recreate your problem on iPad with Google Photos v3.22.200155109 and iOS 11.4 but it works flawlessly.

Not much I can do to help, the only thing I always do when I delete and re-install is to power down and power up after deleting.

If that doesn't work all I can suggest is that you leave feedback There appear to be ongoing recurring reports regarding 'Asynchronous Photos' Please submit feedback via the app and enable the option to include a copy of the logs. If you can title your feedback 'Asynchronous Photos between web and iOS' it will add to the numbers so that this work can be prioritised.

Regards,

Peter

Answer:

Thanks for answer - still same issue but I have noticed the photos do exist in iOS Photos app (when I search with Drive folder name, they show up) so looks like an issue with the timeline. They show fine on web but inconsistent on iOS timeline, despite having the correct dates I'm pretty certain - any ideas?

Answer:

Sounds like a placeholder mismatch, try going to the web, search for the album again, select all the photos and do a null date change: Click on the 3 dot menu option Edit date & time: Shift date & time: don't change anything just press Preview then Save. This should reset the app placeholders and show the photos in the right order, Hopefully , Peter

Answer:

Click here:--> Changing how Google Drive and Google Photos work together.

The Community is made up of volunteers trying to help by sharing our experience, we have no magic links into Google and are not in possession of any more information than what is in the blog.

The best way to let Google know your thoughts is to provide feedback, see:-

Leave Feedback (click here to see full article)

In summary, to send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app .
At the top left, open the Menu , then select Help & feedback and/or Send feedback
You can tell them things like:

What you like or dislike about the app
Things that are confusing or don't work
Things that would help you use Google Photos better

I would suggest the most effective way would be to start the feedback with

#Drive & Photos followed by your thoughts and hopefully some constructive suggestions if you foresee any problems.

Answer:

Click here:--> Changing how Google Drive and Google Photos work together.

The Community is made up of volunteers trying to help by sharing our experience, we have no magic links into Google and are not in possession of any more information than what is in the blog.

The best way to let Google know your thoughts is to provide feedback, see:-

Leave Feedback (click here to see full article)

In summary, to send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app .
At the top left, open the Menu , then select Help & feedback and/or Send feedback
You can tell them things like:

What you like or dislike about the app
Things that are confusing or don't work
Things that would help you use Google Photos better

I would suggest the most effective way would be to start the feedback with

#Drive & Photos followed by your thoughts and hopefully some constructive suggestions if you foresee any problems.

Answer:

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Question: Videos at 60fps recorded on Pixel XL become 30fps when viewed not on a Pixel and 4k becomes 1080p

All of my 1080p 60fps videos that I record on my Pixel XL, when accessed through the web on my Mac (…

All of my 1080p 60fps videos that I record on my Pixel XL, when accessed through the web on my Mac (safari or chrome), show up as 1080p 30fps. The same happens when shooting 4k, 4k videos turn out as 1080p.

Since Pixel owners have unlimited photo and video storage, this should not be happening, my account outside my Pixel is behaving like a free "unlimited storage" google photos account.

I spent 1 hour last night trying to solve the problem with a member of the support team on my phone. At the end, she redirected me here.

The only time it showed at 60fps, was just for a moment, and it was at 720p. When I refreshed the page, started at 360p and loading... When 1080p option appeared, 60fps were gone.

Help needed.

Answer:

Hi Alexandre,

Welcome to the Google Photos Help Forum.

As this query is related to Pixel, therefore, I recommend posting your query in the Pixel User Community for a better assistance.

Let me know if you have any other questions.

Best,

Amanda

Answer:

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Question: Sent order through google photos and store had no information or knew anything

My wife ordered pictures through google photos. She sent it to cvs near us at 10 middle at Freeport,…

My wife ordered pictures through google photos. She sent it to cvs near us at 10 middle at Freeport, me 04069. The order number is 402178130538010701439. She went there after 5 hours or so even though it was 1 hour. They didn't know anything about the order and had no info. Please help.

Answer:

Hi Jeffrey,

I suggest that you check whether the Google Photos print shop screen provides information on contacting Google. You may also check for instructions the confirmation email your wife received when ordering the prints.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Why did my Google Photos disappear

I have a couple Google accounts due to the fact that when my Google photo account got full on when I…

I have a couple Google accounts due to the fact that when my Google photo account got full on when I created the second. I am now backing up to the second account. Today, after updating my Google Photos. All of a sudden, all my photos in my original account are gone. Which sucks because not all of my photos are backed up to the second account. Please help where did my photos go?

Answer:

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Question: What information is being used to track my location to generate photo albums of a location?

What information is being used to track my location to generate photo albums of a location, and how …

What information is being used to track my location to generate photo albums of a location, and how can I remove access to that information? For background, my location history is off, my phone location is GPS-only, my GPS is set to a single simulated location, I am signed out of my Google Maps application (which shows my simulated location), my Android location permission is disallowed for all Google apps, and my VPN routes all traffic through a single exit server. Please e-mail me with a list of the information, a clear description of how to remove that information, and a clear description of how to prevent that information from being shared in the future.

Answer:

Hello Lucas,

Thanks for posting in the Google Photos Support Community.

Your photo may have a location if:

Your camera's GPS saves your location.
Google Photos might estimate a location using information such as your Google Location History (if turned on), which is stored in your Google Account. Check your Google Location History. You can edit or remove a location that was estimated by Google Photos.
You added a location.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Hi Amanda,

Thank you for your quick reply and for the helpful list of items. I will look into each of the items using your bullet list:

My camera is set to not use location information. I have confirmed that the metadata of those images does not include a location. Also, my phone is set to GPS only with a simulated GPS location, so even if the camera were set to use location information, the location would be different from the location indicated in the automatically generated Google Photos album title (e.g., Seattle).
My Location History has been turned off for months, and my Location History is blank.
I have not added or confirmed or otherwise indicated a location.

Please e-mail me a list of the information used to track my location to generate photo albums of a location, a clear description of how to remove that information, and a clear description of how to prevent that information from being shared in the future. Thanks again for your help with this.

Regards,

Lucas

Answer:

Hi Amanda,

Thanks again for your help. Is there any additional information you need from me? If not, could you e-mail me a list of the information used to track my location to generate photo albums of a location, a clear description of how to remove that information, and a clear description of how to prevent that information from being shared in the future?

Regards,

Lucas

Answer:

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Question: I want to stop using Google Photos on my PC and delete all links to it.

I have a Tablet and a Phone as well as the PC. I have uninstalled Google Photos from the Tablet. I h…

I have a Tablet and a Phone as well as the PC. I have uninstalled Google Photos from the Tablet. I have tried to uninstall it from my Phone but it will only allow me to 'go back' to 'Factory Installed' so I have turned every thing 'off' that I can. Now I want to remove the 'App' from my account Google account alltogether and stop it trying to sync my 30,000 odd photographs.

Answer:

Hello Stanley,

Thanks for posting in the Google Photos Support Community.

The Google Photos settings can be changed anytime, but the changed settings cannot change the upload to factory settings. Any changes made to the Google Photos settings would reflect in the next upload and not in the old upload/sync.

To stop upload/sync in any device, simply sign out of Google Photos.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: How to recover my pictures annd documents from old gmail acounts and my old diveses

Nothing yet

That's is quite unhandy - why not using the same account on the next phone?

Because I am quite unsure if you can re-activate these accounts anymore after such a long delay without active usage for mailing.

On your computer with a lot of free space on disc you can try to log-in to https://www.google.com/settings/takeout with account 1 and then deselect all and then only select Google Drive and Google Photos and then go to the bottom to proceed.

Thereafter do the same for account 2 etc. ect.

Good luck

Answer:

That's is quite unhandy - why not using the same account on the next phone?

Because I am quite unsure if you can re-activate these accounts anymore after such a long delay without active usage for mailing.

Thereafter do the same for account 2 etc. ect.

Good luck

Answer:

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Question: I reset my mobile I want to back up my old photos. How can I do it??

I tried alot but not gain

Hello Naveen,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to backing up your phone's camera photos to Google Photos? If yes and if the photos are available in your Android device, then please give the below steps a try:

Open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Here's a useful help article to know about backing up photos and videos to Google Photos.

If no, keep me posted.

Regards,

Amanda

Answer:

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Question: I need help with receiving and sending emails

I need help trying to receive and send emails

Hi Nikengi Thomas,

Based on your question, I assume your storage was full and you can't send/receive emails.

Please visit http://one.google.com/storage and check which service took the space. Once you find it, go to that service and remove unwanted things from there. If your Google Photos took too much space, I would suggest you to use High Quality instead of Original Quality in storage setting. In "High Quality" option, you have unlimited storage inside Google Photos.

Once you done the above process, you will get free space and you can send/receive emails.

Please let me know, if this answer helps you.

Answer:

Hi Nikengi Thomas,

Based on your question, I assume your storage was full and you can't send/receive emails.

Once you done the above process, you will get free space and you can send/receive emails.

Please let me know, if this answer helps you.

Answer:

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Question: Can i recover data deleted from the trash?

Recover data deleted from the trash

Hi Johnny,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Hi Javed,

if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

If I take a photo with my phone, that photo shows up in Google Photos. If I delete the photo from Gallery, the photo remains in Photos.
If I copy a photo from Gallery to my computer, the photo shows up as having been taken now. If I use software to change the creation date of the photo to be, say, a month ago, Photos still shows it as having been taken today.

So I need to develop a better understanding of how Google Photos interacts with my Galaxy Note 8. TIA...

Rick A.
Pleasanton CA

Answer:

Hi Rick,

Welcome to the Google Photos Help Forum.

Just to let you know, deleting a photo from the device gallery will not remove it from Google Photos. But if you'd delete photos and videos from Google Photos, they will also get removed from:

photos.google.com and any synced devices
Google Photos albums
Google Photos movies when you edit them.
Google Drive, for photos and videos that are synced with Google Drive.
Any shared albums you may have added them to.

Also, could you please confirm if you're referring to the Google Photos folder of your device when you say my computer?

If yes, the photos will take the date on which you'd upload them to the Google Photos folder of your My Drive.

For more information, please check the Help Center Article on deleting photos and videos.

Hope this helps.

Best,

Emma

Answer:

Hi Rick,

Welcome to the Google Photos Help Forum.

photos.google.com and any synced devices
Google Photos albums
Google Photos movies when you edit them.
Google Drive, for photos and videos that are synced with Google Drive.
Any shared albums you may have added them to.

Also, could you please confirm if you're referring to the Google Photos folder of your device when you say my computer?

If yes, the photos will take the date on which you'd upload them to the Google Photos folder of your My Drive.

For more information, please check the Help Center Article on deleting photos and videos.

Hope this helps.

Best,

Emma

Answer:

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Question: How do i zoom and then take photo while juggling to stay still & close

How do I zoom in on something close up microHow do I zoom in on something close up

This has nothing to do with Google Photos but with managing the camera on your smartphone.

In general you can not get closer then about 50 cm (20 inches), so real micro photography is not possible without any added frontlens unit. Ask the camera-shop.

Answer:

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Question: How do I take a very close micro photography on Android Aristo

How to take micro close-up Aristo zoom cameraHow do I take micro scopic close-up of Android Aristo Z…

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Question: i try to report an issue and the page says i have notifications turned off and need to follow a link to correct the issue. the link is broken

i try to report an issue and the page says i have notifications turned off and need to follow a link…

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I was first trying to report an issue with photos not being backed and was thwarted by this problem. I have now succeeded in logging that problem.

So this issue is that when trying to log a problem with Google photos on this forum I had the problem that at the last step when ticking the box to get notified of responses I was told I had notification turned off and was offered a link to change the setting which was a broken link.

Have I managed to explain?

Ian

Answer:

In case you aren't already you should be able to subscribe to a discussion by clicking the Subscribe button in your original post as in this screenshot:

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: backup not working

In backup and sync i select the (root) folder on my PC which holds my historic photos (about 26000) …

In backup and sync i select the (root) folder on my PC which holds my historic photos (about 26000) but it ignores many photos. It seems to scan the right number of photos but they are not uploading the missing ones . As a test I selected a group of the missing photos and dragged and dropped them onto photos.google.com and they uploaded fine. Any suggestions?

Answer:

Basically the fileformats not suitable for Google Photos will stick on Drive at https://drive.google.com/drive/computers and will use some additional storage-space.

Here you can read about the suitable formats for Google Photos:

https://support.google.com/photos/answer/6193313?hl=en&ref_topic=6156061

The main problem with historic pictures on Photos is that their dates are random scanning dates, so it is hard to create neat thematic albums there.

I have no further ideas yet.

Answer:

Addition:

Maybe it just is your large amount - so you need to be more patient perhaps: Google has to work for the whole world and not for you only.

PS: I don't know what will happen with the dragged pictures - just don't try to interfere.

Answer:

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Question: I free up space and my photos got deleted from google photos

I try to get my photo back on the app cause i free up space and photos got deleted from the app and …

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Question: upload picture from google to filestack

Hi, I am trying to upload google photos in filestack. When I connect to my account, I only see one f…

Hi, I am trying to upload google photos in filestack. When I connect to my account, I only see one folder named All Photos, and when I click on it, it says folder is empty. I know I have all my pictures saved in my google account as I can see all of them simultaneously in another web page and in my cellphone. I have tried to go in the google app, parameters, back up and sync, turn it ON, it does not work. And I tried login in and out several times from filestack. Nothing works.

Thanks for your help.

Answer:

Hi Isabel,

we are unfortunately unable to assist you as this community covers only the Google Photos photo storage platform and its related Google apps, not third party products such as Filestack that access Google Photos. I suggest that you contact the Filestack support team. If needed, their engineers can get support from Google as explained on the Google Photos API site https://developers.google.com/photos/library/support/how-to-get-help

Just because you always can download selected pictures to some device folder (or to your computer) straight from photos.google.com

Answer:

The reason I am using Filestack is because the company I want to develop my photos from asks me to download them into filestack to be able to have them printed. So when I go on their website, I need to choose where the pictures I want to print are. And since they are coming from my cellphone I need to access them through Google Photos. Then I chose which photo I want to develop and download them into filestack to have them printed.

Answer:

Abnormal company: normally you would upload good quality files (preferable edited) into their ordering site and some current printservices in the US do have updated their sites to be able to connect to Google Photos directly and then you only need to collect them in an album on Google Photos for ease of ordering.

And you also can order prints straight via Google Photos now: see this link

I can't be more precise because I live in The Netherlands and there we have other printservices.

But my rule is: never wait on companies (including Google), but find your own way.

Best.

Answer:

Hi Isabel,

Google photo QA

Wednesday, May 4, 2022

Old phone died. transfered videos via google photos to laptop. All videos were recorded at regular speed but I can only view in slow motion. How do I view and save at regular speed?

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